Chabot College
Fall, 2006
Course Outline for Business 50B
BUSINESS ETIQUETTE AND PROFESSIONALISM
Catalog Description:
50B - Business Etiquette and Professionalism
1 unit
Principles of American and international business etiquette for the business professional:
introductions, conversational techniques, professional appearance, entertainment, telephone and
computer etiquette and more. 1 hour.
[Typical contact hours: 17.5]
Prerequisite Skills:
None
Expected Outcomes for Students:
Upon completion of this course, the student should be able to:
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Understand the importance of etiquette in today’s business environment;
Demonstrate appropriate etiquette in a variety of business situations;
Compare and contrast etiquette norms for different cultures.
Course Content:
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Civility and etiquette in society and in the business environment
Dining and tipping
Making introductions, shaking hands
Body language
Meeting protocol
Office equipment and technology etiquette
Netiquette
Business travel
Professional appearance and grooming
Social etiquette
Gift giving
Showing appreciation
Intercultural etiquette
Listening and conversational techniques
Methods of Presentation:
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Lectures
Discussion
Oral presentations
Case problems
Videos
Guest speakers
Chabot College
Course Outline for Business 50B, Page 2
Fall 2006
Assignments and Methods of Evaluating Student Progress:
1.
Typical Assignments:
a. Research etiquette in a country other than the United States. As a team, present your
findings to the class, stressing significant etiquette differences between your chosen
country and the U.S.
b. Describe a business etiquette “faux pas” you’ve observed or committed. How would you
handle that same situation today?
2.
Methods of Evaluating Student Progress:
a. Quizzes
b. Oral presentations
c. Examinations
d. Final examination
Textbook(s) (Typical):
Business Etiquette & Protocol, Carole Bennett, South-Western, 2002.
Guide to Business Etiquette, Roy A. Cook, Gwen O. Cook, Laura J. Yale, Pearson Prentice Hall,
2005.
Special Student Materials:
None
jn 08/05, revised 12/05
BUS 50B course outline