Chabot College Fall 2005 Student Satisfaction Survey: All Students
Chabot College
Student Satisfaction Survey: Student Sample
October 2005
Percentage Distribution of All Survey Items
Based on a sample of 1,605 student course enrollments
Responses to
each question
Percentage of those responding
Percentage who were
Satisfaction with Overall Experiences at Chabot
Overall experience at Chabot College
Overall experience with instructors
Overall experience with counselors *
Overall experience with admissions and records staff
Overall experience with other college staff
Preparation for transfer to four-year college or university
Preparation for obtaining employment in my field of study
Satisfied
or
Very
Very Satisfied Dissatisfied Dissatisfied
79%
78%
52%
60%
59%
49%
41%
2%
1%
5%
2%
1%
4%
4%
3%
3%
11%
7%
3%
12%
11%
Satisfied
or
16%
18%
32%
31%
37%
35%
43%
Satisfied
61%
58%
36%
47%
49%
38%
30%
Very
Satisfied
18%
20%
16%
13%
10%
11%
11%
Very
Very Satisfied Dissatisfied Dissatisfied
Neither
Dissatisfied
Nor Satisfied
Number
1,598
1,593
1,345
1,473
1,387
1,160
1,074
Very
Satisfied
Satisfied
Number
Classroom (lecture) facilities
65%
2%
11%
22%
54%
10%
1,572
Science laboratories (biology, chemistry, geology, physics)
54%
2%
8%
37%
42%
12%
913
Technology laboratories (auto, electronics, drafting, welding)
49%
2%
5%
44%
35%
14%
623
Computer laboratories in library and departments
80%
2%
3%
16%
52%
27%
1,348
Availability/working order of equipment in labs
69%
2%
7%
22%
52%
16%
1,162
Art/music/theatre/drama studios and performance areas
66%
2%
4%
29%
47%
18%
836
Learning Resource Center/Library
77%
1%
4%
18%
55%
22%
1,391
Physical Education Facilities
71%
1%
5%
23%
49%
23%
1,040
Cafeteria
62%
4%
11%
23%
48%
15%
1,385
Bookstore
69%
5%
10%
17%
51%
17%
1,554
Parking Facilities
37%
19%
24%
21%
30%
6%
1,497
Maintenance/cleanliness of buildings and grounds
57%
5%
13%
25%
45%
12%
1,562
Note: * Satisfaction with counseling may not necessarily reflect satisfaction with counselors, but with the overall process, which includes interacting with the front desk,
making an appointment, trying to get in for drop-in counseling, and attending the actual counseling appointment under conditions of counselor shortages.
Chabot College Office of Institutional Research
Margin
Pct. of
of
1,605 error
99%
99%
84%
92%
86%
72%
67%
3%
3%
4%
3%
3%
4%
4%
Responses to
each question
Percentage of those responding
Percentage who were
Satisfaction with College Facilities
Neither
Dissatisfied
Nor Satisfied
Margin
Pct. of
of
1,605 error
98%
57%
39%
84%
72%
52%
87%
65%
86%
97%
93%
97%
3%
4%
5%
3%
4%
4%
3%
4%
3%
3%
3%
3%
Page 1
Chabot College Fall 2005 Student Satisfaction Survey: All Students
Campus climate
Strongly
Disagree
Disagree
73%
80%
1%
1%
4%
5%
22%
14%
59%
64%
14%
16%
1,598
1,581
99%
99%
3%
3%
80%
81%
79%
79%
72%
73%
72%
72%
71%
1%
1%
1%
1%
1%
1%
1%
2%
3%
4%
3%
2%
3%
4%
4%
3%
6%
4%
15%
15%
18%
17%
23%
22%
23%
20%
22%
62%
63%
59%
61%
56%
56%
56%
57%
52%
18%
18%
20%
18%
16%
17%
16%
15%
19%
1,573
1,567
1,569
1,568
1,560
1,568
1,560
1,562
1,561
98%
98%
98%
98%
97%
98%
97%
97%
97%
3%
3%
3%
3%
3%
3%
3%
3%
3%
Agree
or
Strongly Agree
Strongly
Disagree
I find the research information I need for my class assignments in Chabot's Library.
I have attended a library orientation session taught by a Chabot College librarian.
• If yes, the library orientation session adequately addressed my needs
54%
40%
50%
2%
14%
4%
Class Schedule Changes Due to Upcoming Construction
Percentage
Yes
Would you be able to attend classes during the following time periods?
Afternoon: • 1:00 - 2:15 pm
Afternoon: • 2:30 - 3:45 pm
Evening: • 4:00 - 6:50 pm
Evening: • 5:30 - 6:50 pm
Evening: • 7:00 - 9:50 pm
Would you take the following classes?
• a 3-hour class, once per week
• a 1.5 hour class, twice per week
Would you take an online class or telecourse?
Satisfied
Very
Satisfied Number
Responses to
each question
Percentage of those responding
Percentage who
Library
Margin
Pct. of
of
1,605 error
Neither
Disagree Nor
Agree
or
Strongly Agree
I feel welcome at Chabot.
I am treated with respect by faculty, administrators, and other college staff.
At Chabot, the general "campus climate" is one of respect for differences in :
race-ethnicity
gender
physical disability
age
sexual orientation
native language
religion
Overall, I feel safe at Chabot
I would encourage others to attend this college
Responses to
each question
Percentage of those responding
Percentage who
Agree
Disagree
Neither
Disagree Nor
Agree
Agree
8%
16%
5%
36%
31%
41%
45%
30%
38%
Strongly
Agree Number
9%
10%
12%
1,550
1,464
1,005
Percentage of those responding
No
Maybe
Yes
43%
28%
22%
31%
33%
27%
42%
46%
43%
48%
30%
30%
31%
27%
19%
43%
28%
22%
31%
33%
No
Yes
62%
87%
57%
38%
13%
43%
62%
87%
57%
Chabot College Office of Institutional Research
Number
Margin
Pct. of
of
1,605 error
97%
91%
63%
3%
3%
4%
Pct. of
1,605
1,534
1,526
1,513
1,537
1,546
96%
95%
94%
96%
96%
3%
3%
3%
3%
3%
1,541
1,516
1,457
96%
94%
91%
3%
2%
3%
Page 2
Chabot College Fall 2005 Student Satisfaction Survey: All Students
Of those who used
service
percentage
who were satisfied or very satisfied
Percentage who used the service
Admissions and Records
83%
90%
Orientation sessions
49%
89%
Assessment Testing Center
65%
87%
Counseling
74%
75%
Financial Aid Office
47%
78%
Children's Center
13%
85%
Transfer/Career Center
27%
82%
Office of Student Life (Clubs, Activities, Events)
17%
78%
Student Government (ASCC)
13%
72%
Student Health Center
19%
84%
Employment and Career Services Center (on & off-campus jobs)
20%
77%
Tutorials Center in Building 2300
21%
78%
Student Online Services Center in Building 100
34%
89%
WRAC Center (Writing, Reading Across Curriculum) Room 822
43%
88%
Math Lab Room 1712
32%
82%
Student computers in library
69%
92%
Student computer labs in other departments
52%
92%
Disabled Students Programs and Services (DSPS)
14%
86%
Extended Opportunity Programs and Services (EOP&S)
18%
80%
PACE Program for Working Adults
13%
78%
Intercollegiate Athletics
19%
83%
College Bookstore
93%
81%
Food Services
76%
77%
Campus Safety and Security
68%
79%
Experience and Satisfaction
with Student Services*
Financial Aid
No
Are you receiving financial aid?
Have you ever applied for financial aid?
70%
48%
Percentage of all
Percentage of those
who used service
Never
Heard of,
Heard
Never
Not
of it
Used
Satisfied
Satisfied
2%
11%
7%
2%
3%
13%
8%
20%
20%
13%
18%
21%
20%
16%
18%
4%
11%
23%
28%
27%
26%
1%
4%
3%
14%
40%
27%
25%
50%
74%
65%
63%
67%
67%
62%
58%
46%
41%
51%
27%
37%
63%
54%
60%
55%
6%
20%
29%
10%
11%
13%
25%
22%
15%
18%
22%
28%
16%
23%
22%
11%
12%
18%
8%
8%
14%
20%
22%
17%
19%
23%
21%
78%
79%
76%
59%
60%
58%
67%
62%
55%
62%
63%
63%
74%
64%
63%
68%
68%
59%
53%
55%
59%
67%
66%
66%
Margin
Very
Pct. of of
Satisfied Number 1,605 error
Responses to
each question
12%
10%
11%
15%
19%
27%
15%
16%
17%
21%
14%
15%
14%
24%
19%
24%
23%
27%
27%
23%
24%
15%
12%
13%
1,569
1,564
1,558
1,563
1,559
1,568
1,560
1,570
1,567
1,563
1,563
1,557
1,558
1,560
1,554
1,560
1,549
1,559
1,562
1,559
1,561
1,560
1,551
1,569
98%
97%
97%
97%
97%
98%
97%
98%
98%
97%
97%
97%
97%
97%
97%
97%
97%
97%
97%
97%
97%
97%
97%
98%
2%
3%
3%
3%
4%
6%
5%
7%
8%
5%
6%
6%
4%
3%
4%
2%
3%
6%
6%
8%
6%
3%
3%
3%
Yes
30%
52%
If you have never applied for financial aid, why not? (fill in all reasons)
I don’t know how to apply 16%
I never thought about applying 27%
I don't know what Financial Aid can offer me
20%
I missed the deadline to apply 11%
I don’t think I qualify
64%
I don't know the location of the Finanical Aid office 4%
Note: * Satisfaction with student services may not necessarily reflect satisfaction with the staff or the core service, but with the overall process. For instance, in the case of Counseling, this includes
contacting the front desk, making an appointment, trying to get in for drop-in counseling, and attending the actual counseling appointment under conditions of counselor shortages.
Chabot College Office of Institutional Research
Page 3
Chabot College Fall 2005 Student Satisfaction Survey: All Students
Percentage who responded
Often
Engagement in Learning
Responses to
Percentage of those responding
each question
or
Very Often
Never
Sometimes
Often
Very Often
• asked questions..
• participated in large class discussions..
• participated in small in-class discussions or projects..
• made a presentation to the class..
43%
51%
63%
39%
5%
8%
4%
19%
52%
42%
33%
42%
28%
34%
43%
27%
15%
16%
20%
12%
Outside my classes I have:
• discussed class topics or assignments with other students in my classes..
• met as a study group with other students in my classes..
• talked about class topics with family, friends, and others..
• used e-mail to communicate with an instructor..
• met with my instructor to discuss assignments or my progress..
Never
Sometimes
Often
Very Often
36%
20%
46%
32%
24%
16%
45%
11%
24%
30%
48%
35%
42%
44%
45%
26%
14%
31%
21%
18%
11%
6%
16%
10%
6%
For my classes I have:
• come to class with my readings or assignments completed..
• prepared one or more drafts of a paper or assignment before the final draft..
• worked on a paper that required integrating ideas/information..
• done work that was not assigned to improve my skills in classes..
• worked harder that I thought I could to meet an instructor's expectations..
• volunteered in a community organization as part of a regular course..
Never
Sometimes
Often
Very Often
79%
64%
65%
28%
48%
15%
1%
7%
7%
28%
12%
65%
19%
28%
28%
44%
40%
20%
41%
37%
39%
18%
33%
9%
38%
28%
26%
10%
15%
6%
Never
Sometimes
Often
Very Often
80%
76%
61%
13%
11%
25%
4%
7%
9%
3%
6%
5%
Number
Pct. of
1,605
Margin
of
error
Averaging all your classes over all your semesters at Chabot,
how often have you done the following activities?
In my classes I have:
On campus I have:
• tutored or taught other students (paid or voluntary)..
• participated in campus clubs, student government, or intercollegiate sports..
• had serious conversations with students of different religious beliefs or political opinions..
7%
13%
14%
Chabot College Office of Institutional Research
1,585
1,582
1,582
1,581
99%
99%
99%
99%
3%
3%
3%
3%
1,577
1,574
1,577
1,573
1,573
98%
98%
98%
98%
98%
3%
3%
3%
3%
3%
1,578
1,566
1,566
1,568
1,563
1,567
98%
98%
98%
98%
97%
98%
3%
3%
3%
3%
3%
2%
1,554
1,554
1,555
97%
97%
97%
2%
2%
2%
Page 4
Chabot College Fall 2005 Student Satisfaction Survey: All Students
Percentage who responded
Some
College-wide Learning Goals
or
a lot
As a result of being at Chabot,
how much progress have you made in the following areas?
Percentage of those responding
None
A little
Some
A lot
8%
7%
10%
8%
17%
24%
20%
20%
17%
22%
45%
45%
44%
42%
36%
23%
28%
26%
33%
26%
None
A little
Some
A lot
5%
6%
15%
7%
23%
23%
24%
17%
42%
47%
39%
37%
30%
25%
21%
38%
None
A little
Some
A lot
10%
12%
18%
16%
25%
24%
28%
25%
38%
41%
37%
37%
27%
24%
17%
22%
None
A little
Some
A lot
16%
9%
10%
9%
12%
25%
22%
24%
22%
23%
36%
40%
39%
39%
37%
22%
29%
26%
30%
28%
Responses to
each question
Pct. of
Number
1,605
Margin
of
error
Communication:
• Reading effectively..
• Writing effectively..
• Speaking effectively..
• Communicating with respect for the views of others..
• Using computers and other technology effectively..
68%
73%
71%
75%
61%
• Critical thinking (evaluating, analyzing, questioning)..
• Problem-solving (applying knowledge to new situations)..
• Mathematical skills and abilities..
• Thinking for myself..
72%
72%
61%
75%
Global and Cultural Involvement & Responsibility:
• Understanding diverse philosophies, cultures, and ways of life..
• Becoming informed about current issues affecting the US and the world..
• Ability to make a positive contribution to my community..
• Developing a personal code of values and ethics..
64%
64%
54%
59%
Development of the whole person:
• Balancing the health of my mind, body, and spirit..
• Discovering my own potential..
• Developing my own creative abilities..
• Developing clear educational or career goals..
• Developing a love of learning..
59%
69%
66%
69%
65%
Critical Thinking:
1,476
1,487
1,475
1,461
1,439
92%
93%
92%
91%
90%
3%
3%
3%
3%
3%
1,504
1,501
1,447
1,462
94%
94%
90%
91%
3%
3%
3%
3%
1,446
1,459
1,439
1,432
90%
91%
90%
89%
3%
3%
3%
3%
1,471
1,500
1,480
1,498
1,491
92%
93%
92%
93%
93%
3%
3%
3%
3%
3%
Source of Textbooks
Where do you get the textbooks that are required for your classes? (fill in all that apply)
Buy used/new from Chabot Bookstore 84%
Buy from other students 20%
Buy online from Chabot Bookstore
9%
Borrow/share with a friend 25%
Buy online from another source
33%
Use library reserve copy
9%
Chabot College Office of Institutional Research
Photocopy books
9%
My courses do not use books 2%
Do not get the books
5%
Page 5