Chabot College Fall 2009 Student Satisfaction Survey: All Students
Chabot College
Student Satisfaction Survey: Student Sample
October 2009
Percentage Distribution of All Survey Items
Based on a sample of 1,630 student course enrollments
Responses to
each question
Percentage of those responding
Percentage who were
Satisfaction with Overall Experiences at Chabot
Overall experience at Chabot College
Overall experience with instructors
Overall experience with counselors *
Overall experience with admissions and records staff
Overall experience with other college staff
Progress towards my educational goal
Preparation for transfer to four-year college or university
Preparation for obtaining employment in my field of study
Satisfied
Neither
or
Very
Dissatisfied
Very Satisfied Dissatisfied Dissatisfied Nor Satisfied
78%
81%
50%
59%
60%
72%
53%
42%
Percentage who were
Satisfied
Satisfaction with College Facilities
1%
1%
6%
2%
1%
2%
3%
4%
4%
4%
13%
7%
3%
8%
12%
11%
18%
14%
31%
31%
36%
19%
32%
43%
Satisfied
57%
55%
34%
45%
46%
50%
39%
30%
Very
Satisfied
21%
26%
16%
14%
14%
21%
14%
12%
Satisfied
Very
Satisfied
Classroom (lecture) facilities
70%
2%
9%
19%
53%
17%
Science laboratories (biology, chemistry, geology, physics)
58%
2%
5%
35%
43%
14%
Technology laboratories (auto, electronics, drafting, welding)
51%
2%
4%
43%
32%
19%
Tutoring areas (WRAC, PATH, Language Ctr., Math Lab, etc.)
64%
2%
6%
28%
44%
20%
Computer laboratories in library and departments
72%
2%
6%
20%
51%
21%
Availability/working order of equipment in labs
64%
2%
7%
27%
47%
17%
Art/music/theatre/drama studios and performance areas
68%
2%
3%
28%
46%
21%
Library
78%
2%
4%
16%
52%
26%
Physical Education Facilities
68%
1%
5%
26%
43%
25%
Cafeteria
63%
3%
9%
25%
46%
17%
Bookstore
71%
3%
8%
19%
49%
22%
Parking Facilities
50%
12%
17%
21%
36%
14%
Maintenance/cleanliness of buildings and grounds
64%
4%
9%
23%
47%
18%
Note: * Satisfaction with counseling may not necessarily reflect satisfaction with counselors, but with the overall process, which includes interacting with the front desk,
making an appointment, trying to get in for drop-in counseling, and attending the actual counseling appointment under conditions of counselor shortages.
Chabot College Office of Institutional Research
1,622
1,619
1,384
1,499
1,431
1,579
1,291
1,248
Pct. of
1,630
99%
99%
85%
92%
88%
97%
79%
77%
Responses to
each question
Percentage of those responding
Neither
or
Very
Dissatisfied
Very Satisfied Dissatisfied Dissatisfied Nor Satisfied
Number
Number
1,599
948
716
1,108
1,380
1,248
961
1,471
1,115
1,429
1,565
1,482
1,595
Pct. of
1,630
98%
58%
44%
68%
85%
77%
59%
90%
68%
88%
96%
91%
98%
Margin
of
error
3%
3%
3%
3%
3%
3%
4%
4%
Margin
of
error
3%
4%
5%
4%
3%
4%
4%
3%
4%
3%
3%
3%
3%
Page 1
Chabot College Fall 2009 Student Satisfaction Survey: All Students
Campus climate
Agree
or
Strongly Agree
Strongly
Disagree
74%
84%
80%
82%
80%
81%
77%
77%
75%
73%
66%
73%
I feel welcome at Chabot.
I am treated with respect by faculty, administrators, and other college staff.
At Chabot, there is general respect for differences in:
race-ethnicity
gender
physical disability
age
sexual orientation
native language
religion
Overall, I feel safe at Chabot.
At Chabot, there is a college-wide commitment to student learning.
I would encourage others to attend this college.
Student Activities & Government
Responses to
each question
Percentage of those responding
Percentage who
Margin
of
error
Disagree
Neither
Disagree
Nor Agree
Agree
Strongly
Agree
1%
1%
4%
4%
21%
10%
58%
61%
16%
23%
1,624
1,574
99%
97%
3%
2%
1%
1%
1%
1%
1%
1%
2%
2%
2%
2%
3%
2%
2%
2%
2%
3%
3%
6%
7%
4%
16%
15%
17%
15%
20%
19%
20%
20%
26%
20%
58%
59%
57%
59%
56%
55%
54%
54%
50%
51%
22%
23%
23%
23%
21%
21%
21%
19%
16%
23%
1,595
1,599
1,593
1,601
1,594
1,602
1,598
1,615
1,606
1,616
98%
98%
98%
98%
98%
98%
98%
99%
99%
99%
3%
2%
3%
3%
3%
3%
3%
3%
3%
3%
Number
Pct. of
Pct. of
Percentage of those responding
Too few
Just right Too much
38%
60%
2%
54%
45%
1%
Not
Very
Interested Interested Interested
77%
19%
4%
Number of activities on campus for students
Number of educational speakers on campus
How interested are you in getting involved in Student Government?
What would it take to get you invoved in Student Government?
More Time
More information on position/functions/duties
More information on how to get involved
Other
Two or more of the above reasons
30%
17%
19%
16%
7%
Chabot College Office of Institutional Research
Page 2
Chabot College Fall 2009 Student Satisfaction Survey: All Students
Of those who used
service
Experience and Satisfaction
with Student Services*
Percentage of all
Never
Heard of,
Percentage of those
who used service
Responses to
each question
Margin
percentage
Heard
Never
Not
Very
Pct. of
of
who were satisfied or very satisfied
of it
Used
Satisfied
Satisfied
Satisfied Number 1,630 error
Percentage who used the service
Admissions and Records
84%
89%
2%
14%
11%
76%
14%
1,607
99% 2%
Orientation sessions
47%
86%
14%
40%
14%
73%
13%
1,601
98% 3%
Assessment Testing Center
66%
88%
7%
27%
12%
74%
14%
1,602
98% 3%
Counseling
74%
73%
1%
25%
27%
56%
17%
1,595
98% 3%
Financial Aid Office
55%
79%
2%
43%
21%
57%
22%
1,596
98% 4%
Children's Center
17%
85%
13%
70%
15%
59%
26%
1,595
98% 6%
Transfer, Employment, and Career Services Center
22%
76%
19%
58%
24%
62%
14%
1,594
98% 6%
Office of Student Life (Clubs, Activities, Events)
19%
85%
23%
59%
15%
67%
18%
1,594
98% 5%
Student Government (ASCC)
15%
80%
26%
59%
20%
62%
18%
1,597
98% 7%
Student Health Center
28%
87%
13%
60%
13%
63%
24%
1,593
98% 4%
Student Online Services in Bldg. 100
35%
91%
20%
45%
9%
72%
19%
1,593
98% 3%
Peer Academic Tutoring Help (PATH) Bldg 2300
24%
86%
21%
54%
14%
64%
22%
1,597
98% 5%
Language Center, Bldg 2300
19%
91%
31%
50%
9%
69%
22%
1,592
98% 4%
WRAC Center, Library Mezzanine
45%
92%
16%
39%
8%
70%
21%
1,593
98% 3%
Math Lab, Rm 3906
36%
91%
19%
46%
9%
71%
20%
1,598
98% 3%
Student computer lab in Library Mezzanine
51%
89%
16%
32%
11%
70%
19%
1,594
98% 3%
Student computer labs in other departments
43%
90%
18%
39%
10%
71%
19%
1,586
97% 3%
Disabled Students Programs and Services (DSPS)
16%
86%
27%
57%
14%
57%
29%
1,593
98% 6%
Extended Opportunity Programs and Services (EOP&S)
17%
82%
32%
52%
18%
59%
23%
1,600
98% 6%
PACE Degree amd Transfer Program for Working Adults
14%
89%
29%
57%
11%
67%
22%
1,598
98% 5%
Intercollegiate Athletics
21%
87%
26%
52%
13%
61%
25%
1,585
97% 5%
College Bookstore
93%
85%
1%
6%
15%
66%
19%
1,596
98% 2%
Food Services
76%
80%
4%
21%
20%
66%
13%
1,593
98% 3%
Campus Safety and Security
79%
84%
2%
19%
16%
68%
16%
1,603
98% 3%
Note: * Satisfaction with student services may not necessarily reflect satisfaction with the staff or the core service, but with the overall process. For instance, in the case of Counseling, this includes
contacting the front desk, making an appointment, trying to get in for drop-in counseling, and attending the actual counseling appointment under conditions of counselor shortages.
Financial Aid
Receiving financial aid
Ever applied for financial aid
If you have never applied for financial aid, why not? (fill in all that apply)
I never thought about applying
I don’t think I qualify
I don't know what Financial Aid can offer me
I don't know the location of the Financial Aid office
I don’t know how to apply
I missed the deadline to apply
Percentage of
those responding
Yes
No
36%
64%
59%
41%
Percentage of
those responding
24%
61%
13%
5%
14%
11%
Chabot College Office of Institutional Research
Page 3
Chabot College Fall 2009 Student Satisfaction Survey: All Students
Responses to
Percentage who responded
Engagement in Learning
Often
or
Very Often
Percentage of those responding
Never Sometimes
Often
Very Often
46%
37%
31%
39%
32%
34%
43%
27%
18%
21%
23%
15%
Never Sometimes
each question
Pct. of
Number
1,630
Margin
of
error
Averaging all your classes over all your semesters at Chabot,
how often have you done the following activities?
In my classes I have:
• asked questions...
• participated in large class discussions...
• participated in small in-class discussions or projects...
• made a presentation to the class...
49%
55%
66%
42%
Outside of classe time I have:
• discussed class topics or assignments with other students from my classes...
• met as a study group with other students from my classes...
• talked about class topics with family, friends, and others...
• used Email, Blackboard or other electronic means to communicate with an instructor
• met with my instructor to discuss assignments or my progress...
41%
24%
50%
49%
28%
For my classes I have:
• come to class without my readings or assignments completed...
• prepared two or more drafts of a paper or assignment before the final draft...
• worked on a paper that required integrating ideas/information from various sources...
• produced original works (i.e., artwork, designs, music, objects, etc.)…
• done work that was not assigned to improve my skills in classes...
• worked harder than I thought I could to meet an instructor's expectations...
• volunteered in a community organization as part of a regular course...
14%
42%
57%
34%
23%
45%
13%
On campus I have:
• tutored or taught other students (paid or voluntary)...
• participated in campus clubs, student government, or intercollegiate sports...
• had serious conversations with students of different religious beliefs or political opinions...
9%
12%
14%
4%
8%
3%
19%
Often
Very Often
44%
39%
40%
35%
43%
29%
17%
32%
29%
20%
12%
7%
18%
21%
8%
Never Sometimes
15%
37%
11%
15%
29%
Often
Very Often
60%
40%
33%
29%
46%
40%
22%
11%
29%
40%
21%
17%
32%
9%
2%
13%
17%
13%
6%
12%
4%
Never Sometimes
Often
Very Often
6%
6%
9%
3%
6%
5%
26%
18%
10%
37%
31%
15%
65%
75%
78%
63%
16%
10%
24%
Chabot College Office of Institutional Research
1,611
1,607
1,604
1,602
99%
99%
98%
98%
3%
3%
3%
3%
1,605
1,602
1,597
1,597
1,595
98%
98%
98%
98%
98%
3%
3%
3%
3%
3%
1,596
1,590
1,584
1,572
1,575
1,582
1,575
98%
98%
97%
96%
97%
97%
97%
2%
3%
3%
3%
3%
3%
2%
1,569
1,566
1,566
96%
96%
96%
2%
2%
2%
Page 4
Chabot College Fall 2009 Student Satisfaction Survey: All Students
Percentage who responded
College-wide Learning Goals
Some
or
a lot
As a result of being at Chabot,
how much progress have you made in the following areas?
Percentage of those responding
None
A little
Some
A lot
7%
6%
8%
5%
11%
17%
15%
16%
13%
19%
43%
41%
39%
36%
34%
33%
38%
36%
46%
36%
None
A little
Some
A lot
7%
4%
5%
11%
5%
18%
17%
17%
21%
12%
37%
39%
41%
37%
33%
38%
41%
38%
31%
50%
None
A little
Some
A lot
8%
8%
13%
11%
18%
21%
23%
19%
38%
38%
37%
35%
36%
33%
26%
35%
None
A little
Some
A lot
10%
7%
8%
7%
11%
18%
15%
16%
17%
18%
36%
37%
37%
33%
34%
36%
42%
39%
43%
38%
Responses to
each question
Pct. of
Number
1,630
Margin
of
error
Communication:
• Reading effectively..
• Writing effectively..
• Speaking effectively..
• Communicating with respect for the views of others..
• Using computers and other technology effectively..
76%
79%
76%
82%
70%
• Recognizing valid research information on the Internet
• Critical thinking (evaluating, analyzing, questioning)..
• Problem-solving (applying knowledge to new situations)..
• Mathematical skills and abilities..
• Thinking for myself..
75%
79%
78%
68%
83%
Global and Cultural Involvement & Responsibility:
• Understanding diverse philosophies, cultures, and ways of life..
• Becoming informed about current issues affecting the US and the world..
• Ability to make a positive contribution to my community..
• Developing a personal code of values and ethics..
74%
71%
63%
70%
Development of the whole person:
• Balancing the health of my mind, body, and spirit..
• Discovering my own potential..
• Developing my own creative abilities..
• Developing clear educational or career goals..
• Developing a love of learning..
72%
78%
76%
76%
72%
Critical Thinking:
Summer Semester 2010
Do you plan on enrolling in summer school at Chabot?
If so, how many units will you take?
Percentage of
those responding
No
17%
Maybe
39%
Yes
45%
0.5-2.5
15%
3.0-5.5
39%
6.0-8.5
26%
9+ units
20%
Chabot College Office of Institutional Research
Responses to
Question
1613
1613
1613
1317
1317
1317
1317
Pct. of
1,630
99%
99%
99%
81%
81%
81%
81%
1,452
1,469
1,466
1,450
1,421
89%
90%
90%
89%
87%
3%
3%
3%
3%
3%
1,449
1,483
1,474
1,386
1,481
89%
91%
90%
85%
91%
3%
3%
3%
3%
3%
1,389
1,402
1,388
1,368
85%
86%
85%
84%
3%
3%
3%
3%
1,459
1,492
1,477
1,498
1,497
90%
92%
91%
92%
92%
3%
3%
3%
3%
3%
Margin of error
2%
3%
3%
3%
3%
3%
3%
Page 5
Chabot College Fall 2009 Student Satisfaction Survey: All Students
Source of Textbooks
Where do you get textbooks that are required for your classes?
Buy used/new form Chabot/Bookstore
Buy online from Chabot Bookstore
Buy online from another source
Buy from other students
Buy digital or E-book
Rent books
Use library reserve copy
Borrow/Share with a friend
Photocopy books
Do not get the books
My courses do not use books
Percentage of
those responding
74%
10%
44%
14%
5%
7%
13%
18%
9%
6%
3%
Chabot College Office of Institutional Research
Page 6