Chabot College Fall 2011 Student Satisfaction Survey: All Students
Chabot College
Student Satisfaction Survey: Student Sample
October 2011
Percentage Distribution of All Survey Items
Based on a sample of 1,597 student course enrollments
Percentage
who were
Satisfaction with Overall Experiences at Chabot
Overall experience at Chabot College
Overall experience with instructors
Overall experience with counselors *
Overall experience with admissions and records staff
Overall experience with other college staff
Progress towards my educational goal
Preparation for transfer to four-year college or university
Preparation for obtaining employment in my field of study
Satisfied or
Very
Satisfied
78%
81%
53%
59%
59%
71%
54%
42%
Satisfaction with College Facilities
Satisfied or
Very
Satisfied
Responses to
each question
Percentage of those responding
Neither
Dissatisfied
Very
Nor
Dissatisfied Dissatisfied Satisfied
1%
1%
6%
2%
1%
2%
3%
3%
3%
3%
11%
7%
4%
8%
10%
11%
19%
15%
30%
31%
36%
19%
32%
44%
Neither
Dissatisfied
Very
Nor
Dissatisfied Dissatisfied Satisfied
Satisfied
60%
56%
36%
45%
45%
50%
41%
30%
Satisfied
Very
Satisfied
18%
26%
17%
15%
14%
21%
13%
12%
Very
Satisfied
Classroom (lecture) facilities
77%
1%
6%
16%
58%
19%
Science laboratories (biology, chemistry, geology, physics)
59%
1%
6%
34%
45%
14%
Technology laboratories (auto, electronics, drafting, welding)
2%
4%
39%
36%
19%
55%
Tutoring areas (WRAC, PATH, Language Ctr., Math Lab, etc.)
1%
5%
29%
45%
19%
65%
Computer laboratories in library and departments
2%
7%
19%
50%
22%
71%
64%
2%
9%
26%
47%
16%
Availability/working order of equipment in labs
Art/music/theatre/drama studios and performance areas
67%
1%
5%
27%
43%
25%
78%
2%
5%
15%
53%
25%
Library
68%
2%
4%
26%
45%
23%
Physical Education Facilities
61%
4%
10%
26%
45%
16%
Cafeteria
71%
4%
7%
18%
51%
20%
Bookstore
Parking Facilities
46%
14%
19%
21%
33%
13%
Maintenance/cleanliness of buildings and grounds
65%
4%
8%
23%
47%
18%
Note: * Satisfaction with counseling may not necessarily reflect satisfaction with counselors, but with the overall process, which includes interacting with the front desk,
making an appointment, trying to get in for drop-in counseling, and attending the actual counseling appointment under conditions of counselor shortages.
Chabot College Office of Institutional Research
Margin
Pct. of of Error
Number 1,597
1,579
1,581
1,373
1,455
1,419
1,560
1,364
1,298
99%
99%
86%
91%
89%
98%
85%
81%
Pct. of
3%
3%
3%
3%
3%
3%
3%
4%
Margin
of Error
Number 1,597
1,574
955
779
1,120
1,395
1,280
996
1,478
1,091
1,418
1,555
1,460
1,561
99%
60%
49%
70%
87%
80%
62%
93%
68%
89%
97%
91%
98%
Page 1
3%
4%
5%
4%
3%
3%
4%
3%
4%
3%
3%
3%
3%
Chabot College Fall 2011 Student Satisfaction Survey: All Students
Percentage
who
Campus climate
Agree or
Strongly
Agree
I feel welcome at Chabot.
I am treated with respect by faculty, administrators, and other college staff.
race-ethnicity
At Chabot, there is general respect for differences in:
gender
physical disability
age
sexual orientation
native language
religion
Overall, I feel safe at Chabot.
At Chabot, there is a college-wide commitment to student learning.
I would encourage others to attend this college.
75%
86%
82%
83%
81%
83%
79%
78%
76%
71%
65%
69%
Responses to
each question
Percentage of those responding
Strongly
Disagree
1%
1%
1%
1%
1%
0%
1%
1%
1%
2%
2%
3%
Chabot College Office of Institutional Research
Disagree
4%
3%
3%
2%
2%
2%
2%
3%
3%
6%
6%
5%
Neither
Disagree
Nor Agree
21%
11%
14%
14%
16%
15%
18%
18%
19%
21%
28%
23%
Agree
58%
62%
60%
61%
57%
60%
58%
57%
56%
54%
49%
49%
Strongly
Agree
17%
24%
22%
22%
24%
23%
21%
21%
21%
17%
15%
20%
Margin
Pct. of
of Error
Number 1,597
1,588
1,542
1,566
1,563
1,558
1,565
1,561
1,564
1,564
1,580
1,574
1,583
99%
97%
98%
98%
98%
98%
98%
98%
98%
99%
99%
99%
Page 2
3%
2%
3%
2%
3%
2%
3%
3%
3%
3%
3%
3%
Chabot College Fall 2011 Student Satisfaction Survey: All Students
Percentage who
USED service
Experience and Satisfaction with Student Services*
All
"Satisfied"
or "Very
Satisfied"
Percentage of those responding who:
Never
Heard of
Service
USED Service
Heard of,
but Never
Very
Satisfied
Used Used Not Satisfied Satisfied
Responses to
each question
Margin
Pct. of
of Error
Number 1,597
88%
Admissions and Records
82%
2%
16%
12%
74%
14% 1,561 98%
2%
86%
54%
11%
35%
14%
72%
14% 1,553 97%
3%
Orientation sessions
70%
5%
25%
11%
75%
15% 1,548 97%
2%
Assessment Testing Center
89%
71%
2%
27%
25%
56%
19% 1,550 97%
3%
Counseling
75%
64%
2%
34%
26%
55%
19% 1,553 97%
4%
Financial Aid Office
74%
Transfer, Employment, and Career Services Center (TECS)
27%
19%
54%
18%
65%
17% 1,541 96%
5%
82%
26%
19%
55%
18%
67%
14% 1,551 97%
5%
82%
Office of Student Life (Clubs, Activities, Events)
20%
21%
58%
20%
66%
15% 1,554 97%
6%
80%
Student Government (ASCC)
29%
11%
60%
12%
65%
24% 1,548 97%
4%
88%
Student Health Center
Student Online Services in Bldg. 700
47%
15%
37%
8%
70%
22% 1,552 97%
3%
92%
27%
22%
51%
13%
59%
28% 1,548 97%
4%
87%
Peer Academic Tutoring Help (PATH) Bldg 2300
18%
30%
52%
16%
62%
22% 1,548 97%
6%
Language Center, Bldg 2300
84%
19%
40%
41%
14%
67%
20% 1,540 96%
5%
World Language Lab, Library Mezzanine B and Rm 2256
86%
40%
22%
38%
10%
72%
18% 1,541 96%
3%
WRAC Center, Library Mezzanine
90%
Math
20%
44%
13%
22%
4%
at Lab,
ab, Rm 3906
36%
87%
0%
%
3%
65%
% 1,543
,5 3 97%
%
Student computer lab in Library Mezzanine
51%
17%
32%
14%
70%
16% 1,547 97%
3%
86%
Student computer labs in other departments
44%
19%
37%
11%
71%
18% 1,543 97%
3%
89%
Disabled Students Programs and Services (DSPS)
18%
28%
54%
11%
63%
26% 1,541 96%
5%
89%
Extended Opportunity Programs and Services (EOP&S)
18%
31%
51%
18%
59%
23% 1,540 96%
6%
82%
PACE Degree amd Transfer Program for Working Adults
18%
86%
29%
53%
14%
63%
23% 1,551 97%
5%
Children's Center
16%
21%
63%
16%
63%
21% 1,548 97%
6%
84%
Intercollegiate Athletics
24%
26%
51%
14%
59%
27% 1,542 97%
5%
86%
College Bookstore
92%
2%
7%
15%
67%
18% 1,554 97%
2%
85%
Food Services
73%
80%
5%
22%
20%
66%
14% 1,550 97%
3%
Campus Safety and Security
77%
86%
3%
20%
14%
67%
18% 1,555 97%
3%
Note: * Satisfaction with student services may not necessarily reflect satisfaction with the staff or the core service, but with the overall process. For instance, in the case of Counseling, this includes
contacting the front desk, making an appointment, trying to get in for drop-in counseling, and attending the actual counseling appointment under conditions of counselor shortages.
Chabot College Office of Institutional Research
Page 3
Chabot College Fall 2011 Student Satisfaction Survey: All Students
Percentage who
responded
Engagement in Learning
Averaging all your classes over all your semesters at Chabot,
how often have you done the following activities?
Pct. of
Often or Very
Often
Never
Sometimes
In my classes I have:
• asked questions...
• participated in large class discussions...
• participated in small in-class discussions or projects...
• made a presentation to the class...
46%
50%
63%
37%
4%
8%
3%
22%
50%
41%
34%
41%
Outside of classe time I have:
• discussed class topics or assignments with other students from my classes...
• met as a study group with other students from my classes...
• talked about class topics with family, friends, and others...
• used Email, Blackboard or other electronic means to communicate with an instructor
• met with my instructor to discuss assignments or my progress...
Never
Sometimes
38%
23%
45%
44%
25%
14%
36%
12%
14%
31%
48%
41%
42%
41%
44%
For my classes I have:
• come to class without my readings or assignments completed...
• prepared two or more drafts of a paper or assignment before the final draft...
draft
• worked on a paper that required integrating ideas/information from various sources...
• produced original works (i.e., artwork, designs, music, objects, etc.)…
• done work that was not assigned to improve my skills in classes...
• worked harder than I thought I could to meet an instructor's expectations...
• volunteered in a community organization as part of a regular course...
Never
Sometimes
13%
42%
54%
34%
26%
45%
14%
30%
18%
10%
37%
32%
12%
62%
57%
40%
35%
29%
43%
43%
24%
On campus I have:
• tutored or taught other students (paid or voluntary)...
• participated in campus clubs, student government, or intercollegiate sports...
• had serious conversations with students of different religious beliefs or political opinions...
Never
Sometimes
11%
15%
14%
73%
71%
60%
16%
14%
26%
Chabot College Office of Institutional Research
Responses to
each question
Percentage of those responding
Often Very Often Number 1,597
31%
33%
42%
25%
15%
17%
21%
12%
Margin
of Error
1,558
1,556
1,552
1,553
98%
97%
97%
97%
3%
3%
3%
3%
1,552
1,546
1,547
1,544
1,539
97%
97%
97%
97%
96%
3%
3%
3%
3%
3%
1,544
1 538
1,538
1,533
1,524
1,528
1,532
1,525
97%
96%
96%
95%
96%
96%
95%
2%
3%
3%
3%
3%
3%
2%
1,517
1,515
1,517
95%
95%
95%
2%
2%
2%
Often Very Often
27%
16%
30%
28%
18%
11%
8%
15%
16%
7%
Often Very Often
10%
28%
38%
21%
19%
32%
10%
4%
14%
17%
14%
7%
13%
4%
Often Very Often
6%
8%
9%
4%
7%
5%
Page 4
Chabot College Fall 2011 Student Satisfaction Survey: All Students
Percentage who
responded
College-wide Learning Goals
As a result of being at Chabot,
much progress have you made in the following areas?
how
"Some" or "A
lot"
Communication:
• Reading effectively..
• Writing effectively..
• Speaking effectively..
• Communicating with respect for the views of others..
• Using computers and other technology effectively..
77%
78%
78%
83%
75%
Critical Thinking:
• Recognizing valid research information on the Internet
• Critical thinking (evaluating, analyzing, questioning)..
• Problem-solving (applying knowledge to new situations)..
• Mathematical skills and abilities..
• Thinking for myself..
79%
82%
80%
70%
84%
Global
G ob and
d Cultural
Cu u Involvement
vo ve e & Responsibility:
espo s b y
• Understanding diverse philosophies, cultures, and ways of life..
• Becoming informed about current issues affecting the US and the world..
• Ability to make a positive contribution to my community..
• Developing a personal code of values and ethics..
74%
72%
65%
71%
Development of the whole person:
• Balancing the health of my mind, body, and spirit..
• Discovering my own potential..
• Developing my own creative abilities..
• Developing clear educational or career goals..
• Developing a love of learning..
73%
78%
77%
80%
74%
Chabot College Office of Institutional Research
Responses to
each question
Percentage of those responding
Pct. of
None
A little
Some
A lot Number 1,597
4%
4%
5%
4%
7%
19%
18%
17%
13%
17%
45%
40%
43%
40%
37%
32%
37%
35%
43%
38%
None
A little
Some
A lot
5%
3%
3%
11%
4%
17%
15%
16%
19%
12%
41%
45%
44%
40%
35%
37%
37%
36%
30%
49%
None
A little
Some
S
A lot
7%
8%
11%
10%
19%
21%
23%
19%
41%
39%
39%
38%
33%
33%
26%
33%
None
A little
Some
A lot
9%
6%
6%
6%
9%
18%
16%
17%
14%
17%
40%
39%
40%
37%
36%
33%
39%
37%
43%
38%
Margin
of Error
1,422
1,435
1,432
1,421
1,407
89%
90%
90%
89%
88%
3%
3%
3%
3%
3%
1,445
1,466
1,461
1,385
1,447
90%
92%
91%
87%
91%
3%
3%
3%
3%
2%
1,374
1,385
1,378
1,367
86%
87%
86%
86%
3%
3%
3%
3%
1,420
1,461
1,456
1,458
1,450
89%
91%
91%
91%
91%
3%
3%
3%
3%
3%
Page 5
Chabot College Fall 2011 Student Satisfaction Survey: All Students
Use of Internet Services and Computing Devices
For your coursework or other Chabot business,
which of the following internet services do you use?
Percentage responding to this page:
Blackboard
Chabot College website
Chabot Library website
CLASS-Web
The Zone
Student Zone Email
Other Internet sites
Other Email
Percentage of those
responding*
96%
84%
70%
33%
88%
38%
31%
32%
38%
When you access those internet services,
how often do you use the following devices?
Your own:
Computer or laptop
iPad, tablet, or eReader
Smartphone
Relative's or friend's
Computer or laptop
iPad, tablet, or eReader
Campus computers
Campus WiFi
Use of Online or Hybrid Classes
58%
39%
2%
How likely are you to take an online/hybrid class in the future?
Not likely
Likely
Very likely
46%
36%
18%
I have used the following library resources
Percentage responding to this page:
Chabot Library website
Library study space
Wireless internet access
Audio-Visual materials
Books, journals, and magazines
Level of Satisfaction with Resources:
Classroom Teaching Methods
Lectures: presenting only
Lectures: with interactions
Multi-media presentations
Large all-class discussions
Small group discussions/activities
Active/hands-on (labs, music, art, etc.)
One-on-one w/instructor
Student presentations
11%
71%
36%
29%
17%
31%
60%
12%
33%
52%
79%
24%
28%
37%
16%
57%
38%
11%
5%
19%
34%
Use of Library Resources
Have you ever taken an online or hybrid class? If so, where?
No
Yes, at Chabot or LPC
Yes, at another college
Averaging all your class this semester,
How much of your classroom time has been spent in:
Percentage of those responding
Sometimes Always
Never
Percentage responding
None
Some Most
10%
7%
21%
18%
14%
34%
45%
38%
49%
54%
56%
52%
61%
44%
45%
50%
42%
39%
23%
30%
25%
22%
10%
12%
Library hours
Chabot Library website
Library study space
Wireless internet access
Audio-Visual materials
Book, journals, and magazines
Of those responding*
96%
58%
50%
57%
7%
37%
Percentage responding
Not
Satisfied Satisfied Very Satisfied
17%
7%
11%
16%
17%
11%
70%
78%
69%
60%
74%
73%
13%
15%
20%
24%
9%
16%
NOTE: *Percentages are over the total number of students who responded to questions on that page.
Chabot College Office of Institutional Research
Page 6