Chapter 12 Customer Service Answers
1. Here are several steps to consider for setting up dial-up service for traveling
salespeople:

Make sure the RRAS server has one or more modems attached.

Install RRAS on the server and configure it to allow dial-up connections.

Enable routing so the users can access resources that are on different servers
within the company.

Use an advanced installation process so that RRAS can integrate with Active
Directory.

Ensure that the clients and server are running the same network and security
protocols.
2. Independent Computing Architecture (ICA) is a Presentation layer protocol that allows
any Microsoft Windows client to act as a thin client. That means that the client computer,
even though is has a hard drive and its own processing power, connects to a central
server, which actually runs the application.