Scope and Sequence
Cluster:
Hospitality and Tourism
Course Name:
§130.225 Travel and Tourism Management (One-Half to One Credit)
Course Description:
This course incorporates management principles and procedures of the travel and tourism industry as well as destination
geography, airlines, international travel, cruising, travel by rail, lodging, recreation, amusements, attractions, and resorts.
Employment qualifications and opportunities are also included in this course. Students are encouraged to participate in
extended learning experiences such as career and technical student organizations and other leadership or extracurricular
organizations.
Course Requirements:
This course is recommended for students in Grades 10-12. Recommended prerequisite: Principles of Hospitality and
Tourism. Students must have access to computers and the Internet.
Units of Study
Knowledge and Skills
Student Expectations
Resources
I. Principles of Time Management
A. Time management
B. Decision making
(10) The student develops principles (A) apply effective practices for managing
in time management, decision
time and energy
making, effective communication,
(B) analyze various steps in the decisionand prioritizing.
making process
(C) discuss the importance of balancing a
career, family, and leisure activities
• ME – Chapter 10
• PFDCC
• PFDTIG
• SPFL
• TT
• Mind Tools www.mindtools.com
(7) The student uses leadership and (A) apply team-building skills
teamwork skills in collaborating with (B) apply decision-making and problemothers to accomplish organizational solving skills
goals and objectives.
(C) apply teamwork and leadership
qualities in creating a pleasant work
environment
• HSFL – Chapter 23
• PFDCC
• PFDTIG
• SPFL
• TT
• Mind Tools www.mindtools.com
II. Leadership and Teamwork Skills
A. Problem solving
B. Team building
C. Community service
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1
A. Problem solving
B. Team building
(7) The student uses leadership and
teamwork skills in collaborating with
others to accomplish organizational
goals and objectives.
C. Community service
Units of Study
Knowledge and Skills
Student Expectations
• HSFL – Chapter 23
• PFDCC
• PFDTIG
• SPFL
• TT
• Mind Tools www.mindtools.com
Resources
(D) determine the impact of cultural
diversity on teamwork
I. Principles of Time Management
(E) participate in community service
opportunities to enhance professional skills
III. Management Principles
A. Numerical concepts
B. Products and services
C. Industry functions
(5) The student understands roles
within teams, work units,
departments, organizations, interorganization systems, and the larger
environment of the travel and
tourism industry.
(A) explain the functions and interactions • HSCG – Chapters 7, 16, 17, 18, 19, 20
of departments within a travel and tourism • HSFL – Chapter 16
business
• ME – Chapter 11
• American Hotel and Lodging Association
(B) explain the functions and interactions
www.ahla.com
of various travel and tourism businesses
• Texas Hotel and Lodging Association
www.texaslodging.com
(C) implement quality-control systems and • Texas Travel Industry Association
practices
www.ttia.org
• Travel Industry Association of America
(D) develop and manage plans to
www.tia.org
accomplish organizational goals
• Travel Industry Wire
(E) formulate collaboration with other
www.travelindustrywire.com
industries to provide an all-inclusive
product for the customer
(11) The student uses technical
knowledge and skills required to
pursue careers in the travel and
tourism industry.
(A) develop job-specific technical
vocabulary
(1) The student gains academic
knowledge and skills required to
pursue the full range of career and
postsecondary education
opportunities within the travel and
tourism industry.
(D) calculate correctly using numerical
concepts such as percentages and
estimations in practical situations
D. Quality control systems
(I) demonstrate an understanding of
tourism sales and distribution systems
(E) investigate the elements of geography
that affect travel and tourism customer
service
(F) summarize how to use the state of the
economy to plan products and service
IV. Communication Skills
A. Written composition
(1) The student gains academic
(A) organize oral and written information
• HSFL – Chapter 23
knowledge and skills required to
• ME – Chapter 8
B. Verbal and nonverbal
pursue the full range of career and
• Mind Tools www.mindtools.com
communication
postsecondary education
This material is © and available at no cost or at cost for use by Texas Public School Districts, TEA approved Charter Schools and Texas Regional ESCs. Others
opportunities within the travel and
interested in use of these materials, please contact: copyrights@tea.state.tx.us
C. Presentation skills
tourism industry.
2
A. Written composition
Units of Study
B. Verbal and
nonverbal
I. Principles
of Time
Management
communication
C. Presentation skills
(1) The student gains academic
Knowledge
andskills
Skills
knowledge and
required to
pursue the full range of career and
postsecondary education
opportunities within the travel and
tourism industry.
Student Expectations
(B) compose a variety of written
documents such as itineraries, thank you
letters, presentations, and advertisements
• HSFL – Chapter 23
Resources
• ME – Chapter 8
• Mind Tools www.mindtools.com
(C) deliver different types of presentations
such as informative, instructional,
persuasive, and decision-making
(2) The student uses oral and
written communication skills in
creating, expressing, and
interpreting information and ideas,
including technical terminology and
information.
(A) employ verbal skills when obtaining
and conveying information
(B) use verbal and nonverbal
communication skills effectively with
individuals such as customers, coworkers,
and employers to foster positive
relationships
(C) develop and deliver presentations
using appropriate technology to engage
and inform audiences
(11) The student uses technical
knowledge and skills required to
pursue careers in the travel and
tourism industry.
(J) demonstrate knowledge of destination
and attraction planning and development,
including the use of organizations such as
convention and visitor's bureaus and state
tourist boards
(11) The student uses technical
knowledge and skills required to
pursue careers in the travel and
tourism industry.
(A) develop job specific technical
vocabulary
V. Guest Services
A. Industry vocabulary
• HSCG – Chapters 13,15,
• HSFL – Chapters 2, 18
B. Selling process
• ME – Chapters 12, 13, 14, 15, 28, 29
(B) use marketing techniques to sell
•
American Hotel & Lodging Educational
products and services
C. Marketing research
Institute www.ahlei.org
C) evaluate current and emerging
• Hotel News Resource
technologies to improve guest services
D. Cultural diversity
www.hotelnewsresource.com/HNR(D) use different types of payment options category-category-Sales.html
• Hotels Magazine www.hotelsmag.com
• Hotel World Network
(E) analyze customer service concepts
www.hotelworldnetwork.com
• ITA Office of Travel & Tourism Industries
(F) evaluate customer service scenarios
tinet.ita.doc.gov
• Travel Industry Wire
www.travelindustrywire.com
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and Texas Regional ESCs. Others
interested in use of these materials, please contact: copyrights@tea.state.tx.us
3
D. Cultural diversity
Units of Study
Knowledge and Skills
I. Principles of Time Management
www.hotelnewsresource.com/HNRcategory-category-Sales.html
• Hotels Magazine www.hotelsmag.com
• Hotel World Network
www.hotelworldnetwork.com
• ITA Office of Travel & Tourism Industries
Student Expectations
Resources
tinet.ita.doc.gov
(G) describe how customer service affects • Travel Industry Wire
www.travelindustrywire.com
a company's bottom line
(H) develop an awareness of cultural
diversity to enhance travel planning by
exploring differences in social etiquette,
dress, and behaviors of different countries
(J) demonstrate knowledge of destination
and attraction planning and development,
including the use of organizations such as
convention and visitor's bureaus and state
tourist boards
VI. Industry Research
A. Critical thinking skills
(3) The student solves problems
using critical-thinking skills
B. Making informed travel decisions independently and in teams.
C. Budgeting and forecasting
(A) generate creative ideas by
brainstorming possible solutions
(B) guide individuals through the process
of making informed travel decisions
• ME – Chapters 28, 29
• ITA Office of Travel & Tourism Industries
tinet.ita.doc.gov
• Travel Industry Wire
www.travelindustrywire.com
(C) use principles of budgeting and
forecasting to maximize profit and growth
for travel and tourism establishments
D. Improving services and products
(D) analyze customer comments to
formulate improvements in services and
products and training of staff
VII. Industry Regulations and Compliance
A. Safety hazards
(6) The student understands the
importance of health, safety, and
environmental systems in the travel
and tourism industry and their
importance to organizational
performance and regulatory
compliance.
(A) identify hazards common to workplaces • HSCG – Chapter 11
such as safety, health, and environmental • HSFL – Chapter 20
B. Health codes
hazards
• Federal Emergency Management Agency
www.fema.gov
(B) use industry standards to implement
C. Security measures
• ITA Office of Travel & Tourism Industries
safety precautions to maintain a safe
tinet.ita.doc.gov
worksite
• Mayo Clinic
(C) demonstrate first aid and
www.mayoclinic.com/health/FirstAidIndex/
cardiopulmonary resuscitation
FirstAidIndex
• OSHA www.osha.gov
• Texas Department of State Health
Services
This material is © and available at no cost or at cost for use by Texas Public School Districts, TEA approved Charter Schools
andwww.dshs.state.tx.us
Texas Regional ESCs. Others
interested in use of these materials, please contact: copyrights@tea.state.tx.us• Travel Industry Wire
www.travelindustrywire.com
4
• U.S. Department of Health & Human
Services www.hhs.gov
B. Health codes
C. Security measures
Units of Study
environmental systems in the travel
and tourism industry and their
importance to organizational
performance and regulatory
compliance.
Knowledge and Skills
I. Principles of Time Management
• Federal Emergency Management Agency
www.fema.gov
• ITA Office of Travel & Tourism Industries
tinet.ita.doc.gov
• Mayo Clinic
www.mayoclinic.com/health/FirstAidIndex/
Student Expectations
Resources
FirstAidIndex
• OSHA www.osha.gov
(D) describe environmental procedures
that ensure a facility is in compliance with • Texas Department of State Health
Services www.dshs.state.tx.us
health codes
• Travel Industry Wire
(E) describe how to respond to emergency www.travelindustrywire.com
situations
• U.S. Department of Health & Human
(F) analyze potential effects caused by
Services www.hhs.gov
common chemicals and hazardous
materials
(G) analyze security measures to protect
the guests, customers, and staff and to
limit liability
VIII. Information Technology
A. Verbal skills
B. Workplace technology
(4) The student uses information
technology tools specific to the
travel and tourism industry to
access, manage, integrate, and
create information.
(A) operate electronic mail applications to
communicate within a workplace
• HSCG – Chapter 4
• HSFL – Chapter 23
• MY – Chapter 9
• Hospitality.net
(B) distinguish among the different modes
www.hospitalitynet.org/news/index.html
of travel such as airline, cruise line, and
• Travel Industry Wire
rail
www.travelindustrywire.com
(C) differentiate among recreation,
amusement, attraction, and resort venues
(D) use technology applications to perform
workplace tasks
(E) understand the travel arrangements
system used for booking reservations
(F) employ computer operations
applications to manage work tasks
(G) create complex multimedia
publications
(1) The student gains academic
knowledge and skills required to
pursue the full range of career and
postsecondary education
opportunities within the travel and
tourism industry.
(B) compose a variety of written
documents such as itineraries, thank you
letters, presentations, and advertisements
This material is © and available at no cost or at cost for use by Texas Public School Districts, TEA approved Charter Schools and Texas Regional ESCs. Others
interested in use of these materials, please contact: copyrights@tea.state.tx.us
5
Units of Study
Knowledge and Skills
Student Expectations
I. Principles of Time Management
(11) The student uses technical
knowledge and skills required to
pursue careers in the travel and
tourism industry.
(C) evaluate current and emerging
technologies to improve guest services
Resources
(J) demonstrate knowledge of destination
and attraction planning and development,
including the use of organizations such as
convention and visitor's bureaus and state
tourist boards
(2) The student uses oral and
(C) develop and deliver presentations
written communication skills in
using appropriate technology to engage
creating, expressing, and
and inform audiences
interpreting information and ideas,
including technical terminology and
information.
IX. Employability Skills
A. Employment skills
(9) The student knows and
understands the importance of
employability skills and is able to
explore and effectively plan for
managing travel and tourism
careers.
(A) identify behaviors necessary to be
employable and maintain employment
such as positive work ethics and positive
personal qualities
• HSCG – Chapter 5
• HSFL – Chapter 23
B. Professional portfolio
• CC
• MY – Chapters 4, 7, 8, 10
C. Career performance
• ME – Chapter 38
(B) identify the training and education
•
Achieve Texas www.achievetexas.org
requirements that lead toward an
• America’s Career Infonet
appropriate certification for employment
www.acinet.org/acinet
• Collegegrad.com www.collegegrad.com
(C) demonstrate skills related to seeking
• Job Star Central www.jobstar.org
employment in the travel and tourism
• Labor Market and Career Information
industry
(LMCI) www.lmci.state.tx.us
• Monster www.monster.com
(D) demonstrate proper interview
• National Research Center for Career and
techniques
Technical Education
(E) update a career portfolio
www.nccte.org
(I) interpret the effect of stress, fatigue, and • Small Business Administration
anxiety on job performance
www.sba.gov
• Texas Workforce Commission
www.twc.state.tx.us
• Travel Industry Wire
www.travelindustrywire.com
• U.S. Department of Labor – Occupational
Outlook Handbook
www.bls.gov/oco
• U.S. Department
of Labor ESCs. Others
This material is © and available at no cost or at cost for use by Texas Public School Districts, TEA approved Charter Schools
and Texas Regional
interested in use of these materials, please contact: copyrights@tea.state.tx.uswww.dol.gov
6
Units of Study
Knowledge and Skills
I. Principles of Time Management
(LMCI) www.lmci.state.tx.us
• Monster www.monster.com
• National Research Center for Career and
Technical Education
www.nccte.org
• Small Business Administration
Student Expectations
Resources
www.sba.gov
• Texas Workforce Commission
(J) complete required employment forms
such as I-9, work visa, W-4, and licensures www.twc.state.tx.us
• Travel Industry Wire
to meet employment requirements
www.travelindustrywire.com
• U.S. Department of Labor – Occupational
Outlook Handbook
www.bls.gov/oco
• U.S. Department of Labor
www.dol.gov
X. Professional Ethics
A. Ethical reasoning
B. Professional expectations
(8) The student knows and
understands the importance of
professional ethics and legal
responsibilities.
(A) apply ethical reasoning to a variety of
workplace situations in order to make
decisions
• HSCG – Chapter 32
• CC
• MY – Chapter 12
• Entrepreneur.com www.entrepreneur.com
(B) examine information on organizational
• Travel Industry Wire
policies in handbooks and manuals
www.travelindustrywire.com
(C) develop guidelines for professional
conduct
(9) The student knows and
understands the importance of
employability skills and is able to
explore and effectively plan for
managing travel and tourism
careers.
(A) identify behaviors necessary to be
employable and maintain employment
such as positive work ethics and positive
personal qualities
(9) The student knows and
understands the importance of
employability skills and is able to
explore and effectively plan for
managing travel and tourism
careers.
(F) identify and exhibit traits for retaining
employment
(L) explore entrepreneurship opportunities
XI. Professional Development
A. Training opportunities
B. Entrepreneurship
• HSCG – Chapter 6
• HSFL – Chapter 24
(G) investigate professional development • MY – Chapter 11
training opportunities to keep current within • Entrepreneur.com
www.entrepreneur.com
the industry
• Travel Industry Wire
(H) examine appropriate credentialing
www.travelindustrywire.com
requirements to maintain compliance with
industry requirements
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interested in use of these materials, please contact: copyrights@tea.state.tx.us
7
B. Entrepreneurship
Units of Study
employability skills and is able to
explore and effectively plan for
managing travel and tourism
careers.
Knowledge and Skills
• MY – Chapter 11
• Entrepreneur.com
www.entrepreneur.com
• Travel Industry Wire
www.travelindustrywire.com
Student Expectations
Resources
(K) research the local and regional labor
workforce market to determine
opportunities for advancement
I. Principles of Time Management
Resources: Books
CC
Career Choices (text with online access), Academic Innovations, 2003
HSCG
Hospitality Services Curriculum Guide, Reference Book, Student Activity, and Tests, Curriculum Center for FCS, 2003
HSFL
Hospitality Services: Food and Lodging, Goodheart-Willcox Company, 2004
ME
MY
Marketing Essentials, Glencoe/McGraw Hill Division, 2002
Marketing Yourself, Cengage Learning Inc./South-Western, 2004
Personal and Family Development Curriculum Caddy, CEV Multimedia, Ltd.,
2004
Personal and Family Development Teacher’s Instructional Guide, Curriculum Center for FCS, 2008
Skills for Personal and Family Living, Goodheart-Willcox Company, 2004
Today’s Teen, Glencoe/McGraw-Hill Division, 2004
PFDCC
PFDTIG
SPFL
TT
1878787004
1590701526
26441918
538436409
1569186596
1590701003
0078463696
Resources: Web Sites
Achieve Texas
America’s Career Infonet
American Hotel and Lodging
Association
www.achievetexas.org
www.acinet.org/acinet
www.ahla.com
American Hotel & Lodging Educational
www.ahlei.org
Institute
Collegegrad.com
Entrepreneur.com
Federal Emergency Management
Agency
www.collegegrad.com
www.entrepreneur.com
Hospitality.net
Hotel News Resource
Hotels Magazine
Hotel World Network
ITA Office of Travel & Tourism
Industries
www.hospitalitynet.org/news/index.html
www.hotelnewsresource.com/HNR-category-category-Sales.html
www.hotelsmag.com
www.hotelworldnetwork.com
Job Star Central
www.jobstar.org
www.fema.gov
http://tinet.ita.doc.gov
This material is © and available at no cost or at cost for use by Texas Public School Districts, TEA approved Charter Schools and Texas Regional ESCs. Others
interested in use of these materials, please contact: copyrights@tea.state.tx.us
8
Units of Study
Knowledge and Skills
Labor
Marketof
and
Career
Information
I. Principles
Time
Management
(LMCI)
www.lmci.state.tx.us
Student Expectations
Mayo Clinic
Mind Tools
Monster
National Research Center for Career
and Technical Education
www.mayoclinic.com/health/FirstAidIndex/FirstAidIndex
www.mindtools.com
www.monster.com
OSHA
Small Business Administration
Texas Department of State Health
Services
www.osha.gov
www.sba.gov
Texas Hotel and Lodging Association
www.texaslodging.com
Texas Travel Industry Association
Texas Workforce Commission
www.ttia.org
www.twc.state.tx.us
Resources
www.nccte.org
www.dshs.state.tx.us
Travel Industry Association of America www.tia.org
Travel Industry Wire
U.S. Department of Health & Human
Services
www.travelindustrywire.com
U.S. Department of Labor
U.S. Department of Labor –
Occupational Outlook Handbook
www.dol.gov
www.hhs.gov
www.bls.gov/oco
This material is © and available at no cost or at cost for use by Texas Public School Districts, TEA approved Charter Schools and Texas Regional ESCs. Others
interested in use of these materials, please contact: copyrights@tea.state.tx.us
9