State Clearly
• nature of emergency
• location of emergency
• your name and
contact information
Monash University Emergency
Procedures Booklet, v4
Date of last review: October 2014
Date of next review: October 2017
Responsible Officer: Manager, OH&S
Call (0) 000
Call 333
2
1
Facilities & Services Division, Occupational Healthy & Safety
for Security (Mobile)
Call 990 53059
or RED PHONE for Security
Call 333
Non Life-Threatening Emergency
Emergency Procedures
1
2
or RED PHONE for Security
for Ambulance/Fire/Police
Life-Threatening Emergency
Caulfield
Call 333
2
or RED PHONE for Security
for Ambulance/Fire/Police
Caulfield
Call (0) 000
1
Life-Threatening Emergency
2
1
Facilities & Services Division, Occupational Healthy & Safety
for Security (Mobile)
Call 990 53059
or RED PHONE for Security
Call 333
Non Life-Threatening Emergency
Emergency Procedures
990 31177
990 51599
990 53020
990 54000
1800 039 008
13 11 26
Campus Medical Centre
Safer Community Unit
Counselling
University Switchboard
Chemwatch
Poisons Information Centre
Dial ‘0’ for an outside line
To access an outside line, press ‘0’ before dialing
990 51016
OH&S Helpline
990 53059
Security
Online Hazard and Incident Report
via my.monash portal
333 or 990 53059 (Mobile)
Emergencies Internal
(0) 000
Fire/Police/Ambulance
Emergency Contacts
The role of the ECO is to ensure the safety
of the building’s occupants (including themselves)
in any emergency.
The ECO also includes agencies such as the
Police and Fire Brigade (Emergency services).
• Additional people who have been assigned
roles by the Building Warden / Floor Wardens
in an emergency
• Security
DIAL (0) 000 for Ambulance/Fire/Police — 333 for Security — 990 53059 for Security (Mobile)
During emergencies, instructions from ECO
personnel overrule the normal management structure.
To assist Monash University staff and students
to recognise and respond to emergencies in a
systematic way.
The ECO consists of:
To inform staff, students, visitors and contractors
who are present at Monash University how to
respond to emergency situations.
• Emergency Coordinator
(Facilities and Services)
Emergency Control
Organisation (ECO)
Emergency Procedures
Objectives
Contacts
Stand by evacuation WIP,
reassure students.
2
Stop all activities and listen to instructions.
Gather personal belongings; eg. wallet, keys
Do not leave unless directed or if the
evacuation tone “WOOP WOOP” starts.
2
3
4
Request staff/students exit in orderly fashion.
Request all staff/students proceed to
emergency exit and assembly point.
Ensure all students leave the room.
4
5
6
Evacuate on “WOOP WOOP”.
Secure equipment in use.
1
Upon hearing the alert tone “BEEP, BEEP”,
prepare to evacuate.
1
3
Course Coordinator, Supervisor, Lecturer
General
Alert Tone / Evacuation Tone
Prepare to evacuate
Important: The Building Warden and Floor Wardens have the
authority to delegate duties and control the evacuation process.
3 Do not use lifts.
2 Follow instructions of the Emergency Wardens.
1 Stay calm.
Emergency Evacuations
Co-ordinate evacuation and delegate duties.
(The Building Warden has authority over
evacuation until the Fire Brigade arrives)
Evacuate site and co-ordinate staff/students
and visitors to secure areas.
Obtain portable First Aid kit if available and
provide first aid where appropriate.
Building Warden
Floor Warden
First Aider
DIAL (0) 000 for Ambulance/Fire/Police — 333 for Security — 990 53059 for Security (Mobile)
Do not re-enter until safe and authorised by Fire Brigade or Building Warden.
The de-activation of a warning tone is not an indication to re-enter a building.
Important: Building Warden and Floor Wardens
must complete an evacuation report and send to
the Emergency Coordinator (Facilities and Services).
Must be evacuated by Monash University
staff. Academics are responsible for evacuating
lecture theatres.
Visitors, Delegates and Academics
Ask if help is required. Assist person to nearest
fire safe area. Refer to assisting people with
disabilities section in this booklet.
Ensure all students leave the room.
Assisting people with disabilities
e.g. wheelchair bound
Evacuation Roles
6
Evacuations
Activate ‘break-glass’ alarm.
Notify Building Warden.
EVACUATE!
1
2
3
If the fire can not be extinguished or is out of control.
Trained staff are able to use fire extinguishers
if the fire is small and contained.
3 Clear combustible substances.
2 Clear immediate area of personnel.
1 Close doors and isolate fire/smoke where possible.
If safe to do so:
Stay calm, secure the area, inform people.
Fire/Smoke
EVACUATE!
Emergency
Evacuations
REFER TO TAB
DIAL (0) 000 for Ambulance/Fire/Police — 333 for Security — 990 53059 for Security (Mobile)
Remain at the assembly area until instructed to
leave by the ECO, Building Warden or Fire Brigade.
Follow Emergency Evacuation
Procedures as found in this booklet.
Do not re-enter buildings.
2 Close doors as you exit – but do not lock doors.
1 Walk quickly and calmly to the assembly area via the nearest exit.
Evacuate as instructed by the Building Warden
3
Fire / Smoke
Look, listen and observe:
•
SECURITY (333 or RED PHONE) must
be contacted. They will determine if Police
are contacted.
Seek advice on how to proceed and next
action to be taken, and record all incident
information for Police.
Be prepared to evacuate and secure the
building – await further instructions.
1
2
3
General
Never try to overpower an armed intruder.
•
It is the responsibility of the lecturer/tutor to
maintain control of the students during the
emergency until released by the Building
Warden.
Lecture Theatres / Laboratories
• Articles touched by intruder
• Physical details /attire
• Mannerisms and weapons
Obey intruder(s) instructions.
•
If confronted:
If safe, note description and report to Security on 333 or RED PHONE.
Intruder
DIAL (0) 000 for Ambulance/Fire/Police — 333 for Security — 990 53059 for Security (Mobile)
It is the responsibility of the lecturer/tutor to
maintain control of the students during the
emergency until released by the Building Warden.
Lecture Theatres / Laboratories
5 Be prepared to evacuate – await instructions from Building Warden.
4 Notify managers, supervisors and emergency personnel.
3 Restrict contact between demonstrators and occupants.
2 Confine presence to the ground floor.
1 Restrict entry to buildings.
If safe to do so:
Report to Security on 333 or RED PHONE.
Illegal Occupancy / Civil Disorder
Intruder
Evacuate
Notify
Clean Up
Use shower if necessary to decontaminate yourself.
Remove
Contaminated
Clothing
Follow evacuation procedures if required.
Notify Monash University OH&S Radiation Protection Officer.
Your local Radiation Officer and Safety Officer must be notified immediately.
Cleanup MUST be done AFTER a meeting with the RPO
or a local RSO to determine best clean up strategy.
Place contaminated clothing in radiation bag and ensure area is isolated.
This over-rides the need to decontaminate
(This is determined by the First Aider).
Treat serious injury
If safe to do so:
Isolate the hazard — Restrict access to contaminated
area with a barricade and signage.
2 Notify Security on 333 or the RED PHONE.
1 Activate break-glass alarm and evacuate the immediate area.
Major Radiation Spill
These are supplied with disinfectants. Always use a P2 face mask,
gloves and laboratory coat.
Clean with a
Biohazard spill kit
Follow evacuation procedures if required.
DIAL (0) 000 for Ambulance/Fire/Police — 333 for Security — 990 53059 for Security (Mobile)
Evacuate
Notify nominated managers and supervisors.
Your local Biosafety Officer and Safety Officer must be notified immediately.
Do NOT spray spills as this will cause aerosols/airborne liquid/vapour.
Use a damp cloth
to mop up spills
Notify
Use shower if necessary to decontaminate yourself.
Remove
Contaminated
Clothing
Isolate the hazard — Restrict access to contaminated area.
3 Notify Security on 333 or the RED PHONE.
2 Avoid the creation of aerosols.
1 Use an EMERGENCY SHOWER if required.
Major Biohazard Spill
Radiation / Biohazard
Report the spill to a Safety Officer –
Notify Security on 333 or the RED PHONE.
4
Be prepared to evacuate – await instructions from Building Warden.
Evacuation of the floor or building may be required.
3 Isolate the area.
2
1 Evacuate the immediate area – Ventilate if safe.
If safe to do so:
If safe, ensure the immediate safety of everyone in the vicinity.
Chemical Hazard/Spill/Gas Leak
Follow evacuation procedures if required
For ruptured pipes and valves – ventilate and isolate the area.
Immediately call the OH&S Helpline or the Emergency Services on (0) 000.
For a gas leak – Isolate valves on cylinders and ventilate the room.
If there is a gas leak, authorized and trained personnel can intervene by
locating the leak if safe to do so, using Breathing Apparatus. A Breathing
Apparatus (BA) team must consist of 4 people in BA. If you do not have the
personnel to do a BA response call the OH&S Helpline on 990 51016.
Avoid spreading contamination. Isolate spill by erecting a temporary
barricade and placing suitable warning signs.
Caution: Consult Safety Data Sheet
Move personnel affected to a safe decontamination area. The treatment of
serious injury must take precedence over decontamination if safe to do so.
DIAL (0) 000 for Ambulance/Fire/Police — 333 for Security — 990 53059 for Security (Mobile)
Important
Restrict unnecessary
movement
Decontaminating
affected personnel
Avoid the creation of aerosols for liquid spills.
Clean up after emergency
response concluded
Chemical / Gas Leak
No
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the western side of Smith Street.
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Map by Design and Publishing
January 2013
Dudley Street
4
To
To Clayton
campus and
Dandenong
Moama Rd
Ardrie Rd
C
B
Waverley Road A
By train and tram: The Caulfield Railway
Station is adjacent to the campus, and
four lines stop at the station: Cranbourne,
East Caulfield Reserve
Sir John Monash Drive
( Da
Tennis
courts
Library
and Campus
Administration/
information
G
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Parenting/Disability Room B2
Political and Social Enquiry A3
Walkway (level 2)
N
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MRC Guineas
Car Park
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Queens Avenue
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Burke Road
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Campus Map
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Ticket machine parking
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Fine Arts/Studios (2D) B4
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Fine Arts/Studios (3D)2 B3
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B,C,D,E
Graduate
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B
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Information
B3 B2
A
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Information
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Graduate Student
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Computer
B3
B,K,T
EconomicsLaboratories
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N
Journalism,
Australian
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B3
B
Indigenous Studies B3
B
Information B3
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Journalism Laboratories C3
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Information Technology –
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B3
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Computer Laboratories B3
B,K,T
Mail
and Transportation
Services B3
A
Journalism,
Australian and
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B3
B
Management
B2
N
JournalismB2Laboratories C3
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Marketing
S
Library
B3
A
MBA
B2
N
Mail andAsia
Transportation
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Monash
Institute A3 Services B3
H
Management
B2
N
Monash
Connect
B3
A
Marketing
B2
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Monash European and EU Centre A3
H
MBA B2 Institute for the Study of
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Monash
Monash
Asia Institute
H
Global
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B3 A3
C
Monash Residential
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Monash
A
Monash Sport
European
and EU Centre A3
H
Monash
B2
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Monash University
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Global
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B3
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Monash Caulfield
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MONSU
B2 Services B3
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Monash Sport
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S
Museum
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History B3
B
Monash
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Officeof
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H
Overseas
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Office of the
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(Learning
and B2
Teaching) B3
C
(OSS)
Lounge
S
Office of the Pro Vice-Chancellor
(Social Inclusion) B4
F
Overseas Student Services
(OSS) Lounge B2
S
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parking
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Arts
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Parenting/Disability Room B2
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H,AA
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C
Camino Coffee House B3
Food outlets
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K
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Travelling
to
the
campus
MamaDuke Cafe and
H
Luca
Restaurant
By
car:
The nine A3
kilometre (six mile)
trip from
the B2
city of Melbourne will take S
Tower
Sushi
about 25 minutes in peak hour and 15
Travelling
to the
minutes at other
times.campus
If you are coming
from
Melbourne
add
By
car:
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kilometre
(sixanother
mile)
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minutes
in
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hour
(and 30
trip from the city of Melbourne
willminutes
take
at other
A taxi
rankhour
is situated
about
25times).
minutes
in peak
and 15
on the railway
station
of are
Sir John
minutes
at other
times.side
If you
coming
Monash
Drive. airport, add another
from
Melbourne
45 minutes in peak hour (and 30 minutes
at other times). A taxi rank is situated
on the railway station side of Sir John
Monash Drive.
3
Map by Design and Publishing
January 2013
Updated January 2013
By train and tram:
The
Caulfield Railway
Dudley
Street
Station is adjacent to the campus, and
four lines stop at the station: Cranbourne,
4
Dandenong, Frankston and Pakenham.
The No. 3 tram from Swanston Street will
By
train
and
tram:
ThetoCaulfield
also take you directly
CaulfieldRailway
campus.
Station is adjacent to the campus, and
By
bus:
Bus
Route
624
– Kew,
Auburn
four lines stop at the station:
Cranbourne,
Railway
Station,
Caulfield
Railway
Station,
Dandenong, Frankston and Pakenham.
Chadstone
Shopping
Centre, Holmesglen
The
No. 3 tram
from Swanston
Street will
Institute
TAFE,
Oakleigh
Railway
also
take of
you
directly
to Caulfield
campus.
Station. Bus Route 900 – Stud Park
By
bus: Bus
Route Waverley
624 – Kew,
Auburn
Shopping
Centre,
Park,
Monash
Railway
Station,
Caulfield
Railway
Station,
University
Clayton
campus,
Huntingdale
Chadstone
Shopping
Centre,
Holmesglen
Station, Oakleigh
Railway
Station,
Institute
of TAFE,
Oakleigh
Railway
Chadstone
Shopping
Centre,
Monash
Station.
BusCaulfield
Route 900
– StudCaulfield
Park
University
campus,
Shopping
Centre,
Waverley
Park, Monash
Railway Station.
University Clayton campus, Huntingdale
An intercampus
commutes
Station,
Oakleighbus
Railway
Station,between
the Caulfield
and Clayton
campuses
Chadstone
Shopping
Centre,
Monashevery
25
minutes,
between
7.30am
and 9.15pm
University Caulfield campus, Caulfield
MondayStation.
to Friday during the academic
Railway
year. The pick-up and drop-off point at
An intercampus bus commutes between
Caulfield campus is from the bus shelter
the Caulfield and Clayton campuses every
outside
Building
H on7.30am
Dandenong
Road.
25
minutes,
between
and 9.15pm
A free evening
security
is available for
Monday
to Friday
during bus
the academic
staff The
andpick-up
students.
bus departs
year.
andThe
drop-off
point atfrom
the Security
Office
at half
hourly
intervals
Caulfield
campus
is from
the
bus shelter
from 5.30pm
toHmidnight.
The bus
outside
Building
on Dandenong
Road.
operates
Monday
to
Friday
from
March
A free evening security bus is available
forto
mid-November.
The
bus
drops
staff
and
staff and students. The bus departs from
students
to Office
carparks
andhourly
main streets
the
Security
at half
intervals
within
one and
a half kilometres
from
5.30pm
to midnight.
The busof the
campus.Monday to Friday from March to
operates
mid-November. The bus drops staff and
Parking
students
to carparks and main streets
A userone
pay,
multi-level
car park of
is the
available
within
and
a half kilometres
campus.
on campus for staff, students, visitors and
the general public. Entry to the car park is
Parking
from Princes Avenue. Ticket machine
ranging
from car
onepark
to five
hours is
Aparking
user pay,
multi-level
is available
also
available
surrounding
on
campus
for in
staff,
students, streets.
visitors and
the
general
public.
Updated
January
2013 Entry to the car park is
from Princes Avenue. Ticket machine
parking ranging from one to five hours is
also available in surrounding streets.
4
DIAL (0) 000 for Ambulance/Fire/Police — 333 for Security — 990 53059 for Security (Mobile)
Facilities and Services C3
Faculty Gallery B3
Faculty of Information Technology A3
Access Monash B4
F
H
Accounting and Finance1 A3
F
Architecture B4
Building
index
Building
Art,
Design and
Architecture –
B3 B4
GF
Faculty
AccessOffice
Monash
B3,A3,C3 and Finance A3
B,H,TH
Arts
Accounting
Australian
Centre
B4 for Jewish
F
Architecture
H
Civilisation
Art, DesignA3and Architecture –
B3
KG
Bookshop
B3
Faculty Office
Business
and Economics B3,A3,B2 A,H,N,S
B,H,T
Arts B3,A3,C3
Australian
Centre
for Jewish
Business
and
Economics
A3
CivilisationLaboratories
B3
KH
Computer
B3 and Taxation B2
Bookshop
SK
Business
Law
Business
J
Car
Park A2and Economics B3,A3,B2 A,H,N,S
Business
and Economics
Caulfield
School
of Information
B3
Computer Laboratories
A3
HK
Technology
Business
andA1Taxation
(22-24B2
Derby Road)S
Child
Care Law
Centre
A2 B2
Car ParkHall
SJ
Chisholm
Caulfield School
of Information
Computer
Laboratories
(general use) C3 T
H
Technology A3
B
Counselling Service B3
Child Care Centre A1 (22-24 Derby Road)
G
Design B3
S
Chisholm Hall B2
Director – Caulfield Campus
Computer Laboratories
(general use) C3 AT
B3
Community
CounsellingB3Service B3
CB
e-Solutions
Design B3 Service Desk B3
AG
e-Solutions
Director – Caulfield
CampusStatistics A3 H
Econometrics
and Business
A
Community B3
H
Economics A3
C
e-Solutions B3
Employment and Career
e-Solutions Service
Desk B3
B2
SA
Development
Econometrics
and Business
English,
Communications
andStatistics A3 H
Economics A3Studies C3
TH
Performance
Employment
and Career
External
Relations,
Development
Development
HS
and
Alumni A3 B2
English,and
Communications
T
Facilities
Services C3 and
T
Performance Studies C3
G
Faculty Gallery B3
External Relations, Development
A3
H
Faculty
of
Information
Technology
H
and Alumni A3
Building index
Area 1 Yellow
Red
parkingpermit
permit
(check signs for latest information)
Queens
Campus Map
Location.
Indicated time bomb will explode.
Do not replace handset:
This enables the call to be traced.
2
3
Do not use electronic devices:
This may detonate a bomb.
Keep person talking and ask:
1
If threat is by
letter or package
Notify Security on 333 or the RED PHONE
– use alternate phone if necessary.
If threat is by
telephone
4
3 Record exact information for Police.
2 Treat all threats as genuine.
1 Keep calm.
Bomb Threat
Leave package and move out of surrounding area unless
otherwise advised.
DIAL (0) 000 for Ambulance/Fire/Police — 333 for Security — 990 53059 for Security (Mobile)
6 Seek medical advice as appropriate.
5 Wash and decontaminate your hands.
4
• Smell
• Action Required
• Description of package
• Number of people involved
• Location
• Name
Notify Security on 333 or the RED PHONE
– use alternate phone if necessary.
3 Provide the following:
2
1 Do not touch package.
Suspected explosive or
unopened suspicious package
Bomb Threat
• Action Required
• Description of package
• Number of people involved
• Location
• Name
Follow Building Warden instructions and evacuate
only when advised or directed by ECO.
7 Seek medical advice as appropriate.
6
5 Wash and decontaminate your hands.
4 Leave package and move out of surrounding area unless advised.
3 Provide the following:
2 Notify Security on 333 or the RED PHONE.
1 Do not unnecessarily handle.
If suspicious mail has been opened:
Suspicious Mail or Packages
• Action Required
• Description of package
• Number of people involved
• Location
• Name
DIAL (0) 000 for Ambulance/Fire/Police — 333 for Security — 990 53059 for Security (Mobile)
Do not use electronic devices as these may detonate a bomb.
6 Wait for help to arrive.
5 Wash and decontaminate your hands.
4 Leave package and move out of surrounding area unless advised.
3 Provide the following:
2 Notify Security on 333 or the RED PHONE.
1 Do not touch package.
Suspected explosive or
unopened suspicious package
Suspicious Mail
Ask if people with a disability require
assistance.
Ask what type of help is required.
Ensure you notify someone where you are,
and the Floor Warden is informed.
If you are unable to provide assistance,
ask a Floor Warden to help.
Do not attempt to carry anyone down stairs.
If the person is able to move assist them
down the stairwell.
Remain with disabled person in stairwell
if they are unable to use the stairs. If it is
unsafe to do so, seek immediate help.
1
2
3
4
5
6
7
Remain calm, people will assist you.
If you don’t understand, ask people
to explain the situation.
Ask for assistance with your mobility
device if required.
If required, seek help to exit via
a fire stairwell or out of the building.
Do not use lifts.
If you cannot exit, remain in a stairwell until
the Fire Brigade arrives. Ask someone to
stay with you during the emergency.
1
2
3
4
5
Do not put your own life at risk.
Emergency Response
Person providing assistance
Emergency Response
Person with disability
Helping People with a Disability
DIAL (0) 000 for Ambulance/Fire/Police — 333 for Security — 990 53059 for Security (Mobile)
•are claustrophobic
•experience panic attacks
•suffer from asthma
•have heart conditions
•are pregnant
•use walking aids or a wheelchair
•have difficulty with mobility or standing
•have a visual or hearing impairment
Disabilities may include people who:
Specific Needs
Ask the person to leave,
do not invade their personal space.
Avoid eye contact, remain calm,
keep your hands in view.
If life threatening:
immediately call Police on (0) 000.
Notify security on 333 or the RED PHONE.
Record incident details including
person description.
Inform your supervisor.
1
2
3
4
5
6
• A person who has
experienced a traumatic event
• Self harm or threat of self harm
6
Summon help if required.
Maintain clear personal boundaries.
5
Calm the person if possible.
3
Understand their concerns and direct
them to the counselling service.
Be aware the situation may
escalate very quickly.
2
4
Engage in conversation.
1
If you feel safe
• Panic attacks
• Psychosis
• Drug or alcohol overuse
Threatening Behaviours
If you don’t feel safe
Mental health incidents
can include:
If you are disturbed by an event seek assistance from the counselling service.
Your safety is the first priority.
Mental Health Incidents
Telephone (03) 9905 1599
communitycare@monash.edu.au
To seek confidential advice contact
the Community Care-Line:
Engage the person by talking —
ask straightforward questions.
Listen non-judgmentally.
Ask if there is someone you could
call to come and be with them.
5
6
DIAL (0) 000 for Ambulance/Fire/Police — 333 for Security — 990 53059 for Security (Mobile)
2
Get the person to control their breathing.
Breathe in and out in unison to the count
of three. Use your hands in an up and
down motion to signal the tempo.
Maintain eye contact.
Reassure the person by talking calmly
to them. Tell them that you will stay with
them until assistance arrives.
3
4
Assess danger to themselves or others —
keep them away from potential danger.
2
or
or
Do not leave the person alone.
1
Notify Security on 333 or the RED PHONE.
1
In the event of immediate threat or danger,
call the Police: (0) 000
General Assistance
Written, phone or observed
threatening, or other
concerning behaviours
Mental Health
Provide the following:
Notify Security on 333 or the RED PHONE to escort ambulance.
Ensure area is clear for medical personnel.
Inform Manager/Supervisor if the injured person is a student or visitor.
Inform Safety Officer.
3
4
5
6
7
• State of consciousness
• Number and names
of persons involved
• Any other relevant information
e.g. breathing, bleeding,
chest pains, etc.
Send someone to ring Ambulance Service: (0) 000
2
Important
Complete Online Hazard and Incident Report via my.monash portal
• Their Name
• Nature of Emergency
• Their age/gender
• Location (Campus,
Building, Level, Room)
Care for patient and call for help.
1
Major Injury
Personal Injury
Inform Manager/Supervisor.
Send injured person to a local medical center or hospital emergency ward if required.
Inform Safety Officer.
2
3
4
5
DIAL (0) 000 for Ambulance/Fire/Police — 333 for Security — 990 53059 for Security (Mobile)
AED locations can be obtained from Security
on 333 or RED PHONE, or on the Monash
OH&S website.
Additional AEDs are located around the campus.
AED locations available from Security.
This sign indicates
Defibrillator locations
First Aider lists are generally posted on OH&S notice boards,
at the end of corridors or on First Aid kits.
Seek assistance from a local First Aider.
Automated External Defibrillators (AED)
Contact First Aid Officer within building for treatment.
1
Minor Injury
Injury / AED
monash.edu.au/about/who/safety-security/
This may be required if you:
• Feel threatened or unsafe
• Are alone at night
Please dial: 9905 3059 for an escort
Security Escorts
There are security intercom points located throughout Monash campuses
Emergency Help points
Safety & Security
DIAL (0) 000 for Ambulance/Fire/Police — 333 for Security — 990 53059 for Security (Mobile)
Security patrol the campus and can be
located at your local security office
Security Patrols