2014 /2015 FACILITIES SERVICES
Annual Report
Simon Fraser University
2014/15 ANNUAL REPORT
FACILITIES SERVICES
TABLE OF CONTENTS
MISSION
3
Introduction & Mission
4
Customer Feedback 1
6
FS Lifecycle
8
Customer Service
10
Campus & Capital Planning
and timely service at competitive
12
Real Estate Services
costs and continually aims for high
14
Maintenance
levels of service to support the
16
Renovation
facility and operational needs of
18
Extension Services
20
Customer Feedback 2
22
Acknowledgements
Facilities Services provides reliable
the University community.
Larry Waddell, Chief Facilities Officer
Simon Fraser University
Facilities Services reports to the Vice-President Finance
and Administration. The department comprises three units:
Administration & Real Estate Services; Campus Planning &
Development; and Maintenance & Operations. Collectively,
these units are responsible for the stewardship of SFU’s lands
and buildings that encompass more than 432,000 square
meters of campus buildings on 156.8 hectares of land, serving
over 26,000 students.
Responsibilities include campus planning; real estate and property management; development of new buildings; maintenance;
operations; building renovations; grounds; utility systems; space
and infrastructure inventory record keeping; and support for
sustainability initiatives across the three campuses. Facilities
Services is dedicated to providing safe, clean, and comfortable
facilities and ground required by students, staff and faculty, and
helping to promote excellence in teaching, research and public
service activities at SFU. Facilities Services provides reliable and
timely service at competitive costs and continually aims for high
levels of service to support the facility and operational needs of
the University community.
FS 2014/15 ANNUAL REPORT
3
CUSTOMER FEEDBACK
Please give extra thank you to the carpenters, they
were quick and gave us exactly what we wanted!
VERY QUICK
AND EFFICIENT
ROB
WAS VERY
HELPFUL
AND WE
ARE VERY
HAPPY
WITH THE
RESULT.
THANKS FOR YOUR
PROMPT ATTENTION.
Kevin and Jon were both terrific. While Kevin got the project
going, Jon picked it up while Kevin was off. There was a time
crunch to get this done by Convocation as in the end the in
house mechanical shop could not do the work, so Jon outsourced
it with only days to go. It got done and the banners up within
hours before Convocation. Due to outsourcing the billing was way
higher than estimated but Kevin kept his word to only 10% higher
than estimate and ensured our account would not be debited
more than that. He kept his word. He also looked after, postConvocation, sending all the drops back to repair the fringe.
Amazing work by both Kevin and Jon, thank you.
Many thanks to
Francis Livera,
Keith Horne and
Gurdip Nahal.
HERMAN
RESPONDED
QUICKLY AND
DID THE JOB
WONDERFULLY.
MICHELLE HAS BEEN FANTASTIC
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FS 2014/15 ANNUAL REPORT
MIKE ROSS DID AN EXCELLENT JOB
COORDINATING THIS PROJECT.
ALWAYS COMMUNICATING WITH US.
LABOURERS
WERE AWESOME
Thanks
for your
prompt
attention.
Extremely quick supply, install and delivery.
Bruce in electrical was on
this right away. Called me a
few times to clarify the order,
let me know my options.
GARY BIRD IS
AWESOME AND
VERY THOROUGH
The gentleman who put up my board was
Very friendly and did his job quickly and efficiently.
I couldn’t ask for better. Thank you!
GORD NAHAL
RESPONDED VERY
QUICKLY TO OUR
WORK REQUEST.
BILL NELSON
WAS EXCELLENT
TO WORK WITH.
Comments have been edited for spelling and grammar.
All in all, these guys came on time, they
worked hard and have continued to be an
excellent support after the move!
KEVIN GILLIGAN IS
FANTASTIC TO WORK WITH
AND WELL ORGANIZED
AND RESPECTFUL.
FS 2014/15 ANNUAL REPORT
5
INTERCONNECTED SERVICES
Facilities Services provides the stewardship of the many buildings that comprise the multiple SFU
campuses. The following pages will highlight a snapshot of the quality, efficiency and dedication to
BURNABY
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CAMPUS & CAPITAL PLANNING: The development and
planning of projects, both large and small, is a key part of the
customer services we provide for those who share our campus.
Being able to assess the various needs and constraints of projects
and determine the best plan to execute is a key reason why we
are an essential part of the SFU community and campus.
EE
SFU
GI
CU
S
SE TOD
RV
I
ICE AL
S
EA
RES RCH
MAINTE
NA
NC
E
GR
ENGAGI
N
& CAPITAL
US
MP NNING
CA PLA
ENTS
UD
G
TE C H
IN
SUPP ICAL
O RT
approach to campus stewardship.
DI
CUSTOMER
SERVICE
ENG
T
PROJEC
CES
S ER V I
E NE
& W RGY
ATE
R
TE N
A S S IO
R
CT S
E
Services is tasked with, the department relies on interconnected services that provide a comprehensive
EXTENSION
SERVICES
L
T RA G
N
CE IVIN
CE
RE
the work carried out by Facilities Services. Given the complexity and challenges of the work Facilities
Facilities Services provides a vast array of comprehensive and interconnected services
MAINTENANCE: Especially on the Burnaby campus, a
significant number of buildings have ongoing needs that we
seek to address in a strategic and timely manner. This allows
buildings to retain their usefulness and stay in good working
order. We are also responsible for the daily needs of building
maintenance making the campuses pleasant and functioning.
EXTENSION SERVICES: Within Facilities Services, as well as
extended to the campus at large, are services that compliment
the array of work already described. Areas such as Sustainability,
Records Management, Procurement, Central Receiving and
Technology are essential components that facilitate and improve
the other work being done.
CUSTOMER SERVICE: The primary goal of Facilities Services
is to provide services that will improve the lives of those who
share the multiple SFU campuses. The students, staff, faculty
and extended SFU community rely on us to provide efficient
and informed service. Seeking to provide a campuses that
serves their needs informs all our decision making.
REAL ESTATE SERVICES: SFU is an ever growing
community with buildings that reach across three distinct
campuses in Burnaby, Surrey and Vancouver. Managing these
real estate interests is a core responsibility of FS because it
seeks to provide space for study, program innovation and
living areas as well as sourcing SFU an income through the
leasing and licensing of space.
RENOVATION: SFU is committed to retaining the existing
value of buildings already a part of our campuses. In addition
to Deferred Maintenance, renovation projects seek to re-purpose, reuse and improve the facilities already at our disposal
in order to extend their life and make use of the value that
already exists on campus.
that provide strategic care for the SFU campuses in Burnaby, Surrey and Vancouver.
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FS 2014/15 ANNUAL REPORT
FS 2014/15 ANNUAL REPORT
7
NEXT: CAMPUS & CAPITAL PLANNING
CUSTOMER SERVICE
CONTINUOUS IMPROVEMENT
There is nothing more important to us than ensuring we deliver work that meets or exceeds the
expectations of our customers. Customer satisfaction surveys are sent out on a regular basis so we
can measure the effectiveness of our services. We’re proud to share the results and our work.
130 %
Increase in
survey response
in 2014 from 2013
12.4%
Customers were
‘Very Satisfied’
or ‘Satisfied’
for every 1%
who was not.
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FS 2014/15 ANNUAL REPORT
STRATEGIC
IMPROVEMENTS
INCREASED SUPERVISION: To help facilitate work and
ensure our customers’ needs are addressed, we increased fieldbased supervision and inspection; incorporated weekly random
audits of work orders and site inspection to review work progress, material use and customer satisfaction.
STREAMLINED WORK PROCESSES: Reduced catch-all
standing building maintenance work orders. This has helped
minimize and prioritize our building maintenance work.
20,396
Service Requests
WORK ORDER MANAGEMENT: Managing open work
orders and service request is a challenge, but the Work Order
Assignment project has made it more manageable. Instead of
overwhelming the foreman, the workload is distributed to the
assigned trade person. This allows the assigned trade person to
contribute to the process in a meaningful way and reduce the
number of open work orders.
DETAILED COMMUNICATION: To further improve communication between our customers and staff, trade reporting
on work orders now includes better explanations of work
performed and delivered to our customers.
FS 2014/15 ANNUAL REPORT
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PREVIOUS: CUSTOMER SERVICE / NEXT: REAL ESTATE SERVICES
CAMPUS & CAPITAL
PLANNING
SHAPING THE CAMPUS
Campus planning is an essential part of the services we provide as it is the foundation upon which
so much of our work relies. The scale of planning is vast and seeks to improve the lives of those on
campus. Captured here are examples of 2014/15 projects that we believe will have a profound
impact on the lives of those who share the SFU campus and create our community.
VANCOUVER STUDENT RESIDENCE BUILDING:
This project is a six-storey, mixed-use residence building for
SFU and comprises three inter-related elements:
ONE: 52 self-contained, fully furnished secured market rental
apartments that offer a convenient and supportive living environment to SFU post-graduate students who are typically in
their mid-20s and often from outside Vancouver. The average
duration of a student’s stay will be 3-12 months.
TWO: A publicly accessible cafe “gathering space” that will
host career-and industry-focused events. This space will
help to facilitate the social connectivity among different user
groups (i.e., students, staff, business community, local community) that the project strives to achieve.
THREE: An office/work space that will function as a teaching
facility, and collaborative SFU student study work space for
entrepreneurial start-ups. This space will act as both a social
amenity for the residents and as a learning space.
THE STUDENT UNION BUILDING: 2014 brought an
increased focus on the planning of a Student Union Building
that would provide social space for student centered projects
on the Burnaby campus.
GOALS:
• Provide study space
• Increase food options
• Build recreational space
• Create a cultural hub on campus
STATUS: Awaiting SFSS approval before construction
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FS 2014/15 ANNUAL REPORT
TROTTIER OBSERVATORY AND SCIENCE COURTYARD:
Originally conceived in 2009 and developed with funding from
the Trottier Family Trust, the observatory project broke ground
in 2014. The telescope is located near the center of campus
and is surrounded by the science courtyard that showcases a
galaxy of astronomically inspired features. The science court
will provide not only landscaped sitting area for students’ daily
use, but also large scale family-oriented community outreach
through astronomy workshops and other activities. This project seeks to bring science and community together.
GOALS:
• Forge a new student gathering area through landscaping
• Develop community outreach via astronomy activities
BUDGET: $1.5 million
SCHEDULE: Completed in April 2015
SURREY CAMPUS TRANSIT PLAN: Along with the City
of Surrey and Translink, SFU has developed a long-range
plan for Surrey City Centre. The plan addresses bus circulation, relocating the current transit loop, road realignment and
building orientation strategies. This is part of a larger plan as
the scope of the Surrey campus and SFU community grows.
EXPANSION OF SURREY CAMPUS: Completed concept
plan for the Surrey Energy Systems Engineering Project.
Working on business case as well as funding and timing issues
with AVED.
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PREVIOUS: CAMPUS & CAPITAL PLANNING / NEXT: MAINTENANCE
REAL ESTATE SERVICES
A GROWING COMMUNITY
The SFU community is ever expanding and Facilities Services is the central
point where new and existing real estate serving this community is managed.
These responsibilities are joined with managing the administrative duties of
Facilities Services and ensuring efficient day to running of the department
including invoicing, procurement, lot sales, service requests and managing
vendors, among many others.
Developing consistent real estate practices and agreements,
for both internal and external parties and antenna clients, has
been at the forefront of Facilities Services in 2014/15. Below
are ways we have sought to systematize and add efficiency to
our real estate practices at Facilities Services.
AGREEMENT TEMPLATES: Developed and implemented
an Internal Acknowledgement Agreement to define department’s role and responsibility with respect to assigned space.
EXTERNAL PARTIES: Executed a License Agreement
Template for external parties to use space that has been
assigned to specific internal department.
INTERNAL PARTIES: Developed Internal Space Assignment
Template for use throughout the campus with internal SFU
specific clients.
ANTENNA AUDIT: Completed full audit and reconciliation
of rooftop antenna equipment on a number of key Burnaby
Campus rooftops.
PROJECT NEGOTIATIONS:
• C
ompleted business/real estate analysis, negotiation, legal
agreements and negotiation for Surrey Innovation Boulevard.
• A
ssisted with the business case for the Vancouver
Innovation/Student Residence project.
• C
ompleted multiple business/real estate analyses for
additional space for Surrey.
• F
acilitated the negotiation/planning and developed real
estate agreements for the Student Union Building.
• C
ompleted business/real estate analysis, negotiation and
legal agreements for 24,000 additional sf in Harbour Center.
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FS 2014/15 ANNUAL REPORT
NUMBERS AT A GLANCE
21%
Increase in RE transactions
ranging from leases,
easements and lot sales
582
Vendors managed
and monitored
$65.6m
In vendor spending
tracked by FS
12,270
Invoices processed
in 2014/15
51
Procurement
Contracts
over $50,000
20
Antennas
Leased
$300,000
In revenue generated through
Facilities Services Real Estate
45
New Leases
and Licenses
120
UniverCity
Lot Sales
Completed negotiations for
24,000sf
in additional space in Vancouver
CUSTOMER FEEDBACK
“HUGE THANKS. I REALLY
APPRECIATE THE SUPPORT.”
Donovan Woollard, Radius Ventures
“THANKS AGAIN FOR THE
PROMPT, THOROUGH AND
PROFESSIONAL JOB ON THIS.”
Laurie Anderson, Exec. Director, SFU Vancouver
“MANY THANKS FOR TAKING
OUT THE TIME TO DO THIS.”
Mohammad Qadir, Fusion Genomics
FS 2014/15 ANNUAL REPORT
13
PREVIOUS: REAL ESTATE SERVICES / NEXT: RENOVATION
MAINTENANCE
CAMPUS RENEWAL
Addressing issues of deferred maintenance and building renewal at the Burnaby campus was a
The Deferred Maintenance Advance Initiative established a $30 million
2014/15 priority. Projects sought to improve student study spaces, classrooms, building envelopes
line of credit to address deferred maintenance requirements. In 2014/15,
and building systems infrastructure. Initiatives to improve the energy performances of buildings and
$15 million dollars of work was completed in addition to other targeted
systems has also been a significant goal. In 2014/15 we actively worked on 62 maintenance projects
projects. Numerous projects this year have been undertaken that address
and we completed 15 of them. We also actively worked on 8 Health and Safety projects totalling
maintenance issues and positively impact building
$1.6m. Below are a snapshot of two projects from 2015 that will have significant impact.
lifespan and subsequently the environment of
UNIVERSITY DRIVE WEST ROAD UPGRADE:
Long suffering commuters to SFU Burnaby have known the
pit falls of a 50 year old concrete road. But now after a $12m
renewal project, the Gaglardi Way access to campus is smooth,
multi-directional and multi-functional. In addition, 50 transplanted rhododendrons were also planted along Gaglardi way
bringing springtime colour to the campus entrance.
GOALS: Create a more welcoming campus entrance, safer
traffic flow and a secure pedestrian and bicycle environment.
SCHEDULE: Completed in September 2014
BUDGET: $13.4 million
DEFERRED MAINTENANCE CYCLE
“I just wanted to tell you that every day I appreciate
the work that was done last year on the roads coming
both work-wise and I’m sure money-wise. I just want
you all to know that it was appreciated! Thanks!”
Christine Crosby, Program Assistant
Faculty of Arts and Social Sciences
FS 2014/15 ANNUAL REPORT
Assess
Building
Condition
CUSTOMER FEEDBACK
on the bus now. I know it was a major undertaking,
WMC ENVELOPE REPAIR & REMEDIATION
PHASE 2 & 3:
Continuation of Phase 2 curtain wall renewal along with
extensive mold remediation in 75+ rooms throughout
Diamond and Lohn buildings. Phase 3 is now addressing roof
and plaza sections of the building.
GOALS: Benefits include restoration of interior finishes,
improved maintainability of finishes and improved aesthetics.
SCHEDULE: Fall 2015
BUDGET: Phase 2 - $630K; Phase 3 - $800K
PUBLIC
SPACES
RENEWAL
5.2m
those who share the Burnaby campus.
onto and going off of campus. It’s such a smooth ride
14
DEFERRED MAINTENANCE
$15.3 MILLION RENEWAL PLAN
2
BUILDING
ENVELOPE
CIVIL
UTILITIES
EXECUTE
PROJECT
Internal
Validation
6
3
Define
Details:
Scope
Schedule
& Budget
1
2.9
4
Impact
Assessment &
Cost/Benefits
5
Task
Prioritization
1.9
ROOFING
WORK
ELECTRICAL
EQUIPMENT
POWER &
DISTRIBUTION
0.9
0.2
2.1
HEATING &
VENTILATION
& CONTROLS
MECHANICAL
EQUIPMENT
ELEVATOR
MAINTENANCE
FIRE ALARM
SYSTEMS
1.2
0.7
0.2
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PREVIOUS: MAINTENANCE / NEXT: EXTENSION SERVICES
RENOVATION
VANCOUVER
RETAINING VALUE
HARBOUR CENTRE COMMON AREA: The main floor,
second floor, third floor and 7th floor common area
hallways received new flooring which contributed greatly
to the visual appeal of the hallways, and remedied many
trip hazard concerns which the Operations operating budget
could only band-aid and maintain up until now.
SCOPE: Includes common area hallway flooring on Main,
2, 3 and 7. Flooring material depended on the use of the
area and may be carpet tile or resilient flooring.
SCHEDULE: Complete in 2015
BUDGET: $140,000
SFU has the fortunate position of occupying a diverse variety of buildings across campuses in Burnaby,
Surrey and Vancouver. Each building has its own needs and we seek to retain their value and improve
functionality through tactical renovations. In 2014/15 we actively worked on 40+ renovation projects
in Burnaby alone. Captured here are some highlight projects from 2014/15.
BURNABY
AQ3000 STUDENT LOUNGE:
Renovation of the AQ3000 level student lounge encompassed
a wide range of projects that provide a more pleasant and
practical student area.
SCOPE:
• Improved Installation of energy efficient LED bulbs
CUSTOMER FEEDBACK
“Please give extra thank you to the
carpenters, they were quick and
gave us exactly what we wanted!”
• Upgraded network services for improved data coverage
• Freshly chosen artwork from the SFU Art Collection
SCHEDULE: Completed in Fall 2014
BURNABY EDUCATION BUILDING: Since the 1970’s water has infiltrated through vulnerabilities in the concrete and the roof
membranes. In 2014 the Education Building’s Grad Wing was largely rebuilt. In 2015, SFU and the Education Faculty committed remaining funding for complete renewal of the building wall membranes and significant changes to interior layouts.
GOALS:
• Improved air quality for health and safety and thermal
performance for energy sustainability.
SCOPE:
Areas to be renovated/rehabilitated:
• Exterior walls
• Upgrade exterior materials for ease of maintenance
• Replace leaking piping
• Enhanced aesthetics for occupant satisfaction
• Interior of Education Building
• Remove all mold and water damage
HARBOUR CENTRE 100W RENOVATION:
Lifelong Learning vacated the 100W area of and SFU
Administration championed the renovation of the space to
welcome new SFU tenants to SFU Vancouver from SFU
Burnaby; namely The Department of Education, The
Department of Health Sciences, and Sustainability.
SCOPE: Included new furniture, painting, signage, split
one room into two, sundries and cleaning.
SCHEDULE: Completed in 2015
BUDGET: $100,000
SURREY
SURREY PODIUM 2: Facilities Services is very proud to
announce that Surrey Podium 2 project has achieved
LEED® Silver for Commercial Interiors. The project
lead consultant was Naomi Gross of Chernoff Thompson
Architects and Todd Gattinger was the main project
Manager of SFU. The certification was received in
December 2014.
SCHEDULE: Completed in 2015
BUDGET: $20 million
DISCOVERY I - SAFETY & RISK OFFICE
CONSOLIDATION: To bring together all of the units within
the Safety & Risk Services umbrella including: Security,
Lockshop, Access Control, EH&S, Risk Management,
Radiation Safety and to establish a new location for the
Campus EOC, Emergency Operations Centre.
BUDGET: $2.9 million
SCHEDULE: Completed in March 2014
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PREVIOUS: RENOVATION
EXTENSION SERVICES
CLIENT SERVICES
Facilities Services is a truly diverse department with a multitude of smaller services that serve not only internal projects, but the
campus as a whole. It is services such as those described here that ensure Facilities Services work operates efficiently while also
serving the needs and interests of the campus.
CENTRAL RECEIVING
Central Receiving is the main storage, receiving and mail service for Burnaby campus. This division provides services for all
receiving, paper procurement, office supplies and surplus removal. The necessity of the work done by Central Receiving cannot
be underestimated given that they serve all University clients and internal staff at Facilities Services. The array of detail oriented
responsibilities that Central Receiving handles facilitates the work of countless people across the SFU campus.
631,118
14,276,000
23,348
PIECES OF MAIL
INCOMING
& OUTGOING
SHEETS OF PAPER
ORDERED
& DISTRIBUTED
PIECES
ORDERED FROM
VENDORS
SUSTAINABILITY
Throughout Facilities Services, Sustainability is a goal that guides planning and decision making. Under the University’s strategic
sustainability plan, Facilities Services has committed to actions that focus on meeting targets for energy management, waste
reduction and greenhouse gas emissions. Below is a snapshot of key work centered on sustainability in Facilities Services in 2014/15.
Handling a diverse array of projects from event facilitation
to campus building projects to overseeing films produced
on campus, Client Services is the first port of call for
many on campus. Client Services is driven to deliver projects on tight deadlines and efficient turn arounds showing
a commitment to customer satisfaction while managing
the interests of the University. Anyone who has ever
attended Convocation or required minor upgrades to their
office, such as painting, shelving or small renos have the
diligent members of Client Services to thank.
75
IT INITIATIVES
LAUNCHED IN
FACILITIES
25
COMPUTERS
OVERSEEN
21
SOFTWARE
PROGRAMS
MANAGED
970
SPECIAL EVENTS
SET UP & FACILITATED
ACROSS CAMPUS
TECHNOLOGY SERVICES
Technology Services provides the support and maintenance necessary to keep the technology at Facilities Services operating smoothly.
From daily desktop computer troubleshooting to the implementation
of IT initiatives that seek to improve customer service, Technology
Services has a heavy responsibility.
Beyond the work being done within the FS department, Technology
Services is constantly seeking out ways to improve our customer
satisfaction and evaluate our effectiveness through surveys.
Without the large and small scale work that the Technology Services
dedicates itself to, FS would not be able to deliver the efficient and
campus minded work that it strives to provide.
CONTINUOUS OPTIMIZATION SUSTAINABILITY PROGRAM - PHASE 3: This is an energy conservation program partially
funded by BC Hydro and FortisBC. An energy study was conducted for Blusson Hall and Saywell Hall, and the identified energy
conservation measures were implemented. Over time, buildings become less efficient and use more energy to satisfy occupant
comfort. The goal of the project is to fine tune the building system in order to reduce energy waste and improve the energy
efficiency of the buildings. The project receives a free energy study from BC Hydro and FortisBC, and an additional funding of
$10,000 from FortisBC to implement the projects.
COIL CLEANING: Across campus, 20 sets of heating coils
were cleaned reducing electricity consumption by 156,000
kWh. This is enough power for 14 households for one year.
The coils were pressure-washed with a pH balanced cleaner.
The clean coils reduce airflow resistance and thus reduce the
fan power use in the systems. In addition, the project only
requires about a year and a half to pay for itself.
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FS 2014/15 ANNUAL REPORT
BOILER PLANTS UPGRADE: This project is funded by the
Ministry of Environment’s Carbon Neutral Capital Program
and supported by the FortisBC Efficient Boiler Program.
Aging hot water boilers in Discovery 1 and Discovery 2, were
replaced with high-efficiency condensing boilers. This fine
tunes the control strategy of the heating system reducing the
GHG emissions by 125tCO2e and natural gas and electricity
consumptions by 2,510 GJ and 9,000 kWh, respectively. In
total this will reduce annual energy costs by about $ 25,000.
FS 2014/15 ANNUAL REPORT
19
CUSTOMER FEEDBACK
I AM EXTREMELY
PLEASED WITH
THE RESPONSE
OF OUR REQUEST.
EXCELLENT!
Bill Whitehead
was fantastic
as usual.
Great service.
This request went smoothly from
start to finish and did not take
long at all. Thank you so much.
EFFICIENT
AND
FRIENDLY!
FACILITIES STAFF AND TECHNICIANS
ARE EXTREMELY KNOWLEDGABLE
IN TECHNICAL DETAILS.
PROMPT
RESPONSE,
THANK
YOU!
John and Graham customer service was
excellent, and what should have been a
simple problem, turned into a need to
trace and problem solving, which they
did professionally and timely.
Thank you to them both.
Dan Townson is a very helpful, friendly and
courteous man. We enjoyed dealing with him.
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FS 2014/15 ANNUAL REPORT
Gary the carpenter is
great and Michelle on
the desk is fantastic.
I work in the Bennett library
and when I notice something
that might need repair I fill
out a form online. I appreciate how easy it is to put in a
request and how quickly I get
a response and update about
what’s going on. Very positive
experience every time.
RESPONSE
TIME IS
VERY GOOD
STELLAR
TEAM!
PHIL HUTTON IS THE MAN. HE
SERVED US ENTHUSIASTICALLY.
The gentleman who comes to
pick up our recycling and
confidential shredding is
always so lovely and friendly.
PETER THE MECHANIC
IS FABULOUS. VERY
GOOD AT HIS TRADE.
They responded very quickly and fixed
the problem and left contact information
for any further assistance.
CONSISTENTLY EXCELLENT LEVEL
OF SERVICE! THANK YOU. :)
Cedric is very professional and
competent. I really appreciate
the fact that instead of just
turning up the heat, Cedric
checked and discovered
there was an air flow problem
sending it to another office.
Thank you very much to Cedric!
Comments have been edited for spelling and grammar.
I was very impressed with
the quick response and
service. Although this was
a simple request to change
the lighting for one of my
staff, it was significant to
her well being and comfort.
FS 2014/15 ANNUAL REPORT
21
ACKNOWLEDGEMENTS
AWARDS
• Wendy Lee received the SFU Leadership in Sustainability Award in the staff category.
• Facilities Services was recognized as a BC Hydro Power Smart Leader in 2014.
• T
he Surrey Podium 2 project achieved LEED® Silver for Commercial Interiors. The project
lead consultant was Naomi Gross of Chernoff Thompson Architects and Todd Gattinger was
the main project Manager of SFU. The certification was received in December 2014.
• Received the City of Burnaby Environmental Star Award 2014.
PROFESSIONAL DEVELOPMENT
• C
raig Changfoot received the CEFP (Certified Educational Facilities Professional) credential
recognizing his completion of APPA courses for this recognized certification.
RETIREES
• G
ary Bird provided over 23 years of service to the University primarily attending to the
maintenance on the west side of campus. Always busy, Gary managed to keep everyone
happy at the Gymnasium and West Mall buildings. Gary was a serious cyclist who rode his
bike to work everyday rain or shine but didn’t have any plans to ride in the Tour de France.
We wish Gary all the best for a long and happy retirement.
• B
ob Bouffard spent the better part of 25 years servicing the Burnaby campus in a number
of different rolls. He performed garbage detail, attended to roof leaks, spent countless hours
on Snow & Ice control, worked on Convocation setups, sign installations and a great deal of
general campus cleanup. He is now happily retired with fishing rod in hand and we wish him
a long and happy retirement and a boat load of fish.
• K
C Jones retired from the role of Assistant Director of Major Projects in Dec. 2014.
Recognized for indelible marks on the physical landscape across these campuses, KC
received a SFU Lifetime Achievement Award in 2008 for her years of exemplary work.
• B
ohdan Kosteckyj retired from the role of Director of Maintenance and Operations after his
appointment in 2013. Before holding the Director position, Bohdan demonstrated his
commitment to SFU by spending six years as the Assistant Director of Maintenance and
Operations. Bohdan is a registered P. Eng (Mechanical) and a LEED Accredited Professional.
NEW ADDITIONS
• D
avid Gaffney, Painter
• Todd Gattinger, Director,
Maintenance & Operations
• John Haynes, Carpenter
• Ivan Krcmar, Painter
•
•
•
•
•
eslie Mao, Real Estate Services Manager
L
Werner Maute, Painter
Claudio Rizzo, Driver/Stores Asst.
Heather Thome, Manager of Civil Trades
Gin Yuen, Mechanic
CO-OP STUDENTS
• Michael Wang and Sherry Qi (May 2014-August 2014)
• Rohith Manhas and Sawyer Zhang (September 2014-April 2015)
22
FS 2014/15 ANNUAL REPORT
FS 2014/15 ANNUAL REPORT
23