22nd Faculty Survey, 2010: II. University Services & Benefits 1. Please select your college Response Response Percent Count Allied Health Professions 9.6% 38 Arts and Sciences 30.0% 119 Athletics 0.3% 1 Mitchell College of Business 7.6% 30 Computer & Information Sciences 2.8% 11 4.0% 16 Education 10.3% 41 Engineering 3.8% 15 Library 4.0% 16 Medicine 17.9% 71 Nursing 7.8% 31 No comment 2.0% 8 answered question 397 skipped question 0 Continuing Education & Special Programs 1 of 10 2. Please click the option that best indicates how satisfied you are with the following: Very dissatisfied Dissatisfied Very No Rating satisfied opinion Average 29.5% 28.9% 15.7% (66) (107) (105) (57) 17.0% 32.0% 22.0% 19.8% (61) (115) (79) (71) 8.9% 31.8% 45.8% 10.3% (32) (114) (164) (37) 8.6% 13.0% 22.1% 54.1% (31) (47) (80) (196) 6.4% 13.8% 22.4% 54.1% (23) (50) (81) (196) 5.8% 13.3% 29.4% 50.3% (21) (48) (106) (181) 7.7% 29.8% 37.8% 19.9% (28) (108) (137) (72) Neutral Satisfied 18.2% The University Library's ability to keep you abreast of the latest trends and developments in support 2.8% (10) 5.0% (18) 2.8% (10) 6.4% (23) 1.7% (6) 1.4% (5) 0.8% (3) 1.4% (5) 0.8% (3) 2.5% (9) 0.6% (2) 0.6% (2) 0.6% (2) 4.1% (15) 3.91 of your teaching curriculum? The University Library's ability to keep you abreast of the latest trends and developments in your 3.80 research field? The services provided by the University Library faculty and staff? 4.32 The Biomedical Library's ability to keep you abreast of the latest trends and developments in support 4.18 of your teaching curriculum? The Biomedical Library's ability to keep you abreast of the latest trends and developments in your 4.19 research field? The services provided by the Biomedical Library faculty and staff? The electronic resources provided by the University Library and by the Biomedical Library? 4.42 4.25 answered question skipped question 2 of 10 3. Any comments on Section II? Response Count 47 answered question 47 skipped question 350 Response Response Percent Count 4. What type of Health Plan do you have? USA Health & Dental Plan family 58.2% 212 28.3% 103 Non-USA coverage. 12.1% 44 No coverage. 1.4% 5 answered question 364 skipped question 33 Response Response Percent Count coverage. USA Health & Dental Plan single coverage. 5. Do you use a USA Physician as your primary care physician? Yes (if yes, please answer the following questions) No (if no, skip to question 7) 3 of 10 46.4% 170 53.6% 196 answered question 366 skipped question 31 6. Please click the option that best indicates how satisfied you are with the following: Very dissatisfied Dissatisfied Your ability to make timely appointments with your primary 3.6% (6) 9.5% (16) 6.0% (10) 13.8% (23) 4.2% (7) 8.4% (14) 4.8% (8) 10.7% (18) 3.6% (6) 2.4% (4) 0.0% (0) 7.1% (12) care physician? Your ability to make timely unscheduled (emergency) appointments with a physician? Your ability to schedule appointments with a specialist physician? The speed with which you are seen (time in waiting room)? Very No Rating satisfied opinion Average 2.4% (4) 3.88 Neutral Satisfied 11.9% 42.3% 30.4% (20) (71) (51) 10.8% 23.4% 18.6% 27.5% (18) (39) (31) (46) 11.4% 36.5% 24.6% 15.0% (19) (61) (41) (25) 14.9% 47.0% 20.2% (25) (79) (34) 7.2% 16.8% 6.6% 63.5% (12) (28) (11) (106) 17.3% 45.2% 27.4% (29) (76) (46) 2.4% (4) 3.48 3.81 3.69 Your satisfaction in the handling of appeals and resolution of your problems if you have had problems with the administration of the USA 3.56 Health & Dental Plan. The overall provision of services under the USA Health & Dental Plan? 3.0% (5) 3.96 answered question skipped question 4 of 10 7. How has the overall quality of USA medical services changed over the last five years? Response Response Percent Count Declined 7.5% 26 Declined slightly 10.4% 36 Unchanged 20.6% 71 Improved slightly 14.5% 50 Improved 8.7% 30 No opinion 38.3% 132 answered question 345 skipped question 52 8. With the USA Health & Dental Plan I have an adequate choice of primary care doctors. Response Response Percent Count Strongly disagree 3.3% 12 Disagree 13.4% 48 Neutral 14.8% 53 Agree 38.7% 139 Strongly agree 12.5% 45 No opinion 17.3% 62 answered question 359 skipped question 38 5 of 10 9. The co-pay under the USA Health Plan is appropriate for each of the following: Unreasonably low Physician copay: 0.0% (0) Prescription Drugs: 0.0% (0) USA Hospitals: 0.6% (2) Non-USA Hospitals: 0.3% (1) USA emergency care: 0.3% (1) Non-USA emergency care: 0.3% (1) Low 2.2% (8) 2.2% (8) 5.9% (21) 1.1% (4) 4.2% (15) 1.4% (5) Reasonable 73.1% (263) 51.9% (187) 54.5% (194) 33.1% (118) 41.3% (148) 28.2% (100) High 8.6% (31) 24.2% (87) 2.5% (9) 18.8% (67) 4.2% (15) 14.9% (53) Unreasonably No Rating high opinion Average 14.7% 1.4% (5) 3.11 (53) 15.0% 6.7% (24) 3.42 (54) 35.4% 1.1% (4) 2.97 (126) 37.9% 8.7% (31) 3.56 (135) 48.3% 1.7% (6) 3.05 (173) 47.3% 7.9% (28) 3.55 (168) answered question skipped question 10. In the past year, have you had an occasion to be treated at a USA or USA-affliated emergency room? [Check all that apply.] Response Response Percent Count Yes, USA Medical Center 8.4% 30 Yes, USA Children's & Women's 3.6% 13 Yes, Infirmary West at Knollwood 5.8% 21 85.5% 307 answered question 359 skipped question 38 No emergency room services needed 6 of 10 11. If "yes", how satisfied were you with the quality of service and care during your emergency room visit? Response Response Percent Count Very dissatisfied 1.5% 3 Dissatisfied 4.6% 9 Neutral 2.5% 5 Satisfied 9.1% 18 Very satisfied 9.1% 18 No opinion 73.1% 144 answered question 197 skipped question 200 12. To pay for increased health care expenses, indicate which option you would most prefer: Response Response Percent Count An increase in premiums 24.7% 87 An increase in co-pays 34.7% 122 An increase in deductibles 13.4% 47 A reduction in benefits 1.1% 4 No opinion 26.1% 92 answered question 352 skipped question 45 7 of 10 13. Any comments on Section V? Response Count 62 answered question 62 skipped question 335 14. Please click the option that best indicates how satisfied you are with the following: Very dissatisfied Dissatisfied The USA Computer Services Center with the services they 5.5% (20) 13.0% (47) 7.2% (26) 13.3% (48) 9.5% (34) 19.5% (70) 11.0% (39) 20.8% (74) 5.3% (19) 11.1% (40) 12.9% (46) 19.1% (68) 3.1% (11) 3.9% (14) 7.5% (27) 9.2% (33) provide? The USA Computer Services Center's ability to keep abreast of the latest technologies? The technology resources provided in the classroom? The computing resources provided within your department? The University's current Internet access? Your access to help on technology issues? The facilities provided by the Program for the Enhancement of Teaching and Learning (PETAL)? The university-provided E-mail service? Very No Rating satisfied opinion Average 30.7% 10.8% 16.9% (84) (111) (39) (61) 21.1% Neutral Satisfied 23.2% 25.6% 7.2% 25.6% (76) (92) (26) (92) 19.8% 29.0% 11.4% 10.9% (71) (104) (41) (39) 17.2% 33.2% 13.0% 4.8% (61) (118) (46) (17) 17.3% 40.4% 23.7% (62) (145) (85) 16.9% 31.2% 12.1% 7.9% (60) (111) (43) (28) 16.6% 28.7% 17.7% 30.1% (59) (102) (63) (107) 15.3% 44.8% 21.7% (55) (161) (78) 2.2% (8) 1.4% (5) 3.34 3.16 3.15 3.17 3.68 3.11 3.77 3.65 answered question skipped question 8 of 10 15. Any comments on Section VI? Response Count 69 answered question 69 skipped question 328 16. Please click the option that best indicates your opinion of the following: Very poor Poor Neutral Good Excellent No Rating Response opinion Average Count The USA Bookstore's ability to provide adequate and affordable 6.7% 11.5% 24.9% 33.2% services, materials, and texts to (24) (41) (89) (119) 4.2% 7.0% 24.2% 26.5% (15) (25) (86) (94) 6.1% (22) 17.6% 3.25 358 3.43 355 answered question 360 skipped question 37 Response Response Percent Count (63) your students. The USA Bookstore's ability to provide faculty with timely notification of materials which have to be back ordered or requested 9.9% (35) 28.2% (100) texts which are found to be out of print. 17. Do you use the USA Federal Credit Union? Yes 31.4% 113 No 68.6% 247 answered question 360 skipped question 37 9 of 10 18. How satisfied are you with the services of the USA Federal Credit Union? Response Response Percent Count Very dissatisfied 3.2% 9 Dissatisfied 2.2% 6 Neutral 3.2% 9 Satisfied 12.6% 35 Very satisfied 20.5% 57 No opinion 58.3% 162 answered question 278 skipped question 119 19. Any comments on Section VII? Response Count 23 answered question 23 skipped question 374 20. Additional comments on topics not covered in this survey? Response Count 33 10 of 10 answered question 33 skipped question 364