22nd Faculty Survey, 2010: II. University Services & Benefits

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22nd Faculty Survey, 2010: II. University Services & Benefits
1. Please select your college
Response
Response
Percent
Count
Allied Health Professions
9.6%
38
Arts and Sciences
30.0%
119
Athletics
0.3%
1
Mitchell College of Business
7.6%
30
Computer & Information Sciences
2.8%
11
4.0%
16
Education
10.3%
41
Engineering
3.8%
15
Library
4.0%
16
Medicine
17.9%
71
Nursing
7.8%
31
No comment
2.0%
8
answered question
397
skipped question
0
Continuing Education & Special
Programs
1 of 10
2. Please click the option that best indicates how satisfied you are with the following:
Very
dissatisfied
Dissatisfied
Very
No
Rating
satisfied
opinion
Average
29.5%
28.9%
15.7%
(66)
(107)
(105)
(57)
17.0%
32.0%
22.0%
19.8%
(61)
(115)
(79)
(71)
8.9%
31.8%
45.8%
10.3%
(32)
(114)
(164)
(37)
8.6%
13.0%
22.1%
54.1%
(31)
(47)
(80)
(196)
6.4%
13.8%
22.4%
54.1%
(23)
(50)
(81)
(196)
5.8%
13.3%
29.4%
50.3%
(21)
(48)
(106)
(181)
7.7%
29.8%
37.8%
19.9%
(28)
(108)
(137)
(72)
Neutral
Satisfied
18.2%
The University Library's ability to
keep you abreast of the latest
trends and developments in support
2.8% (10)
5.0% (18)
2.8% (10)
6.4% (23)
1.7% (6)
1.4% (5)
0.8% (3)
1.4% (5)
0.8% (3)
2.5% (9)
0.6% (2)
0.6% (2)
0.6% (2)
4.1% (15)
3.91
of your teaching curriculum?
The University Library's ability to
keep you abreast of the latest
trends and developments in your
3.80
research field?
The services provided by the
University Library faculty and
staff?
4.32
The Biomedical Library's ability to
keep you abreast of the latest
trends and developments in support
4.18
of your teaching curriculum?
The Biomedical Library's ability to
keep you abreast of the latest
trends and developments in your
4.19
research field?
The services provided by the
Biomedical Library faculty and
staff?
The electronic resources provided
by the University Library and by
the Biomedical Library?
4.42
4.25
answered question
skipped question
2 of 10
3. Any comments on Section II?
Response
Count
47
answered question
47
skipped question
350
Response
Response
Percent
Count
4. What type of Health Plan do you have?
USA Health & Dental Plan family
58.2%
212
28.3%
103
Non-USA coverage.
12.1%
44
No coverage.
1.4%
5
answered question
364
skipped question
33
Response
Response
Percent
Count
coverage.
USA Health & Dental Plan single
coverage.
5. Do you use a USA Physician as your primary care physician?
Yes (if yes, please answer the
following questions)
No (if no, skip to question 7)
3 of 10
46.4%
170
53.6%
196
answered question
366
skipped question
31
6. Please click the option that best indicates how satisfied you are with the following:
Very
dissatisfied
Dissatisfied
Your ability to make timely
appointments with your primary
3.6% (6)
9.5% (16)
6.0% (10)
13.8% (23)
4.2% (7)
8.4% (14)
4.8% (8)
10.7% (18)
3.6% (6)
2.4% (4)
0.0% (0)
7.1% (12)
care physician?
Your ability to make timely
unscheduled (emergency)
appointments with a physician?
Your ability to schedule
appointments with a specialist
physician?
The speed with which you are seen
(time in waiting room)?
Very
No
Rating
satisfied
opinion
Average
2.4% (4)
3.88
Neutral
Satisfied
11.9%
42.3%
30.4%
(20)
(71)
(51)
10.8%
23.4%
18.6%
27.5%
(18)
(39)
(31)
(46)
11.4%
36.5%
24.6%
15.0%
(19)
(61)
(41)
(25)
14.9%
47.0%
20.2%
(25)
(79)
(34)
7.2%
16.8%
6.6%
63.5%
(12)
(28)
(11)
(106)
17.3%
45.2%
27.4%
(29)
(76)
(46)
2.4% (4)
3.48
3.81
3.69
Your satisfaction in the handling of
appeals and resolution of your
problems if you have had problems
with the administration of the USA
3.56
Health & Dental Plan.
The overall provision of services
under the USA Health & Dental
Plan?
3.0% (5)
3.96
answered question
skipped question
4 of 10
7. How has the overall quality of USA medical services changed over the last five years?
Response
Response
Percent
Count
Declined
7.5%
26
Declined slightly
10.4%
36
Unchanged
20.6%
71
Improved slightly
14.5%
50
Improved
8.7%
30
No opinion
38.3%
132
answered question
345
skipped question
52
8. With the USA Health & Dental Plan I have an adequate choice of primary care doctors.
Response
Response
Percent
Count
Strongly disagree
3.3%
12
Disagree
13.4%
48
Neutral
14.8%
53
Agree
38.7%
139
Strongly agree
12.5%
45
No opinion
17.3%
62
answered question
359
skipped question
38
5 of 10
9. The co-pay under the USA Health Plan is appropriate for each of the following:
Unreasonably
low
Physician copay:
0.0% (0)
Prescription Drugs:
0.0% (0)
USA Hospitals:
0.6% (2)
Non-USA Hospitals:
0.3% (1)
USA emergency care:
0.3% (1)
Non-USA emergency care:
0.3% (1)
Low
2.2%
(8)
2.2%
(8)
5.9%
(21)
1.1%
(4)
4.2%
(15)
1.4%
(5)
Reasonable
73.1% (263)
51.9% (187)
54.5% (194)
33.1% (118)
41.3% (148)
28.2% (100)
High
8.6%
(31)
24.2%
(87)
2.5%
(9)
18.8%
(67)
4.2%
(15)
14.9%
(53)
Unreasonably
No
Rating
high
opinion
Average
14.7%
1.4% (5)
3.11
(53)
15.0%
6.7% (24)
3.42
(54)
35.4%
1.1% (4)
2.97
(126)
37.9%
8.7% (31)
3.56
(135)
48.3%
1.7% (6)
3.05
(173)
47.3%
7.9% (28)
3.55
(168)
answered question
skipped question
10. In the past year, have you had an occasion to be treated at a USA or USA-affliated emergency room? [Check all
that apply.]
Response
Response
Percent
Count
Yes, USA Medical Center
8.4%
30
Yes, USA Children's & Women's
3.6%
13
Yes, Infirmary West at Knollwood
5.8%
21
85.5%
307
answered question
359
skipped question
38
No emergency room services
needed
6 of 10
11. If "yes", how satisfied were you with the quality of service and care during your emergency room visit?
Response
Response
Percent
Count
Very dissatisfied
1.5%
3
Dissatisfied
4.6%
9
Neutral
2.5%
5
Satisfied
9.1%
18
Very satisfied
9.1%
18
No opinion
73.1%
144
answered question
197
skipped question
200
12. To pay for increased health care expenses, indicate which option you would most prefer:
Response
Response
Percent
Count
An increase in premiums
24.7%
87
An increase in co-pays
34.7%
122
An increase in deductibles
13.4%
47
A reduction in benefits
1.1%
4
No opinion
26.1%
92
answered question
352
skipped question
45
7 of 10
13. Any comments on Section V?
Response
Count
62
answered question
62
skipped question
335
14. Please click the option that best indicates how satisfied you are with the following:
Very
dissatisfied
Dissatisfied
The USA Computer Services
Center with the services they
5.5% (20)
13.0% (47)
7.2% (26)
13.3% (48)
9.5% (34)
19.5% (70)
11.0% (39)
20.8% (74)
5.3% (19)
11.1% (40)
12.9% (46)
19.1% (68)
3.1% (11)
3.9% (14)
7.5% (27)
9.2% (33)
provide?
The USA Computer Services
Center's ability to keep abreast of
the latest technologies?
The technology resources provided
in the classroom?
The computing resources provided
within your department?
The University's current Internet
access?
Your access to help on technology
issues?
The facilities provided by the
Program for the Enhancement of
Teaching and Learning (PETAL)?
The university-provided E-mail
service?
Very
No
Rating
satisfied
opinion
Average
30.7%
10.8%
16.9%
(84)
(111)
(39)
(61)
21.1%
Neutral
Satisfied
23.2%
25.6%
7.2%
25.6%
(76)
(92)
(26)
(92)
19.8%
29.0%
11.4%
10.9%
(71)
(104)
(41)
(39)
17.2%
33.2%
13.0%
4.8%
(61)
(118)
(46)
(17)
17.3%
40.4%
23.7%
(62)
(145)
(85)
16.9%
31.2%
12.1%
7.9%
(60)
(111)
(43)
(28)
16.6%
28.7%
17.7%
30.1%
(59)
(102)
(63)
(107)
15.3%
44.8%
21.7%
(55)
(161)
(78)
2.2% (8)
1.4% (5)
3.34
3.16
3.15
3.17
3.68
3.11
3.77
3.65
answered question
skipped question
8 of 10
15. Any comments on Section VI?
Response
Count
69
answered question
69
skipped question
328
16. Please click the option that best indicates your opinion of the following:
Very
poor
Poor
Neutral
Good
Excellent
No
Rating
Response
opinion
Average
Count
The USA Bookstore's ability to
provide adequate and affordable
6.7%
11.5%
24.9%
33.2%
services, materials, and texts to
(24)
(41)
(89)
(119)
4.2%
7.0%
24.2%
26.5%
(15)
(25)
(86)
(94)
6.1% (22)
17.6%
3.25
358
3.43
355
answered question
360
skipped question
37
Response
Response
Percent
Count
(63)
your students.
The USA Bookstore's ability to
provide faculty with timely
notification of materials which have
to be back ordered or requested
9.9% (35)
28.2%
(100)
texts which are found to be out of
print.
17. Do you use the USA Federal Credit Union?
Yes
31.4%
113
No
68.6%
247
answered question
360
skipped question
37
9 of 10
18. How satisfied are you with the services of the USA Federal Credit Union?
Response
Response
Percent
Count
Very dissatisfied
3.2%
9
Dissatisfied
2.2%
6
Neutral
3.2%
9
Satisfied
12.6%
35
Very satisfied
20.5%
57
No opinion
58.3%
162
answered question
278
skipped question
119
19. Any comments on Section VII?
Response
Count
23
answered question
23
skipped question
374
20. Additional comments on topics not covered in this survey?
Response
Count
33
10 of 10
answered question
33
skipped question
364
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