Queensborough Community College
Non-teaching Department
July 2013
2012-2013 ACADEMIC YEAR
DEPARTMENT:
Office of Military and Veterans Services
(Formally Veterans Affairs)
DEPARTMENT HEAD:
Kevin Stevens (Kstevens@qcc.cuny.edu)
DIVISION:
Student Affairs
Associate Dean, Dr. Paul Jean-Pierre
Vice President, Ellen Hartigan
MISSION
The Office of Military and Veterans Services assists and supports military service members, veterans, and
their families as they pursue their academic goals while attending Queensborough Community College.
We meet that objective by providing intentional and focused outreach to our population, while assisting
our students with admissions, career services, financial aid/benefits, benefit certification, academic
advisement, outside agency referrals, and other areas that may arise.
Queensborough Community College
Non-teaching Department
July 2013
A. DEPARTMENT CORE ACTIVITIES AND PERFORMANCE
Core Activities
Key Performance Indicators
Indicators to Be
Assessed
Briefly list the major
activities conducted or
performed to support the
mission of the
department.
Briefly list the corresponding Key Performance
Indicators (KPIs) that measure the effectiveness of
the department’s activity. Key performance
indicators are not outcomes—for example, a KPI
might be “volume of service,” whereas an outcome
might be “increase volume of service by 5 percent”).
Assist students in locating benefits in reference to
educational expenses, health and well-being related
costs, other areas as needed. Assist students with the
benefit application, as well as any concerns as they
go through the initial, continuing, or any appeals
processes with the Dept. of Veterans Affairs.
Timeliness in Certification (dependent upon Dept. of
Veterans Affairs processing time and when student
submits all required documentation).
Notifications made through email blast from our
office, and by the main academic advisement center
through mail. During advisement we discuss benefits,
class/major selection, and career/employment
opportunities, other areas as they arise.
Students utilizing this benefit often need assistance
managing or locating resources as they apply for
these benefits. We assist with the initial stages of the
application process with follow-up as needed.
Planning intentional outreach to assist
Veterans/Military/Dependents with their transition
into the college community. One goal is to bring
outside speakers from the VA and/or other resources
to campus at least once each term.
As students come by the office with various
questions or concerns, we make as needed referrals to
local support agencies to assist with various aspects
of health and well-being.
Coordinate response to situations with students in
crisis, always working collaboratively with the VA
hospitals, QCC Counseling office, and other agencies
as needed.
Via the Early Alert system and CUNYfirst, try to
monitor student success
Track Military/Veteran students that identify,
increase the number of students that identify on
campus through outreach and related programing
Yes or no. Indicators
to be assessed should
come from the
previous year’s
report, part F,
column 4.
No, New Office
Benefit Advisement
VA Benefit Certification
Academic Advisement
Assist Students with
tuition assistance, Go
Army Ed, other related
programs
Outreach Programing
Outside Agency
Referrals
Crisis Management
Monitor Academic
Progress
Military/Veteran Tracking
No, New Office
No, New Office
No, New Office
No, New Office
No, New Office
No, New Office
No, New Office
No, New Office
Queensborough Community College
B.
Non-teaching Department
July 2013
DEPARTMENT-SPONSORED ACTIVITIES, 2012-2013
Type of Activity and Topic
Veterans Mtg, Introduction, Lunch
Midterm Coffee Event
VA guest from Mental Heath Services
Veterans Introductory Association Mtg
Welcome Coffee Events
Veterans/Military/Dependents Mtg, Helped
students attain new VA ID cards, presented
on various benefit programs to include VA
health benefits
Organized, Presented,
or Both
Kevin Stevens
Kevin Stevens
VA guest & Kevin
Stevens
Kevin Stevens
Kevin Stevens
Kevin Stevens, Two
guests from the VA
NYC
Kevin Stevens
Midterm Refresher Coffee Events
Kevin Stevens
Finals Coffee Events
End of the term lunch
Kevin Stevens
Date
9/12/12
10/01/12
Oct 2012
Number
Attending
~10
~10
5-10
10/24/12
2/21/13,
2/28/13
3/12/13
~10
~20
4/11/13,
4/18/13
5/7/13,
5/8/13,
5/9/13
5/15/13
~25
~30
~20
~30
Queensborough Community College
Non-teaching Department
July 2013
C. INDIVIDUAL ACTIVITIES/ACHIEVEMENTS OF DEPARTMENT’S
ADMINISTRATIVE STAFF, 2012-2013
Name
Achievement type (from
menu)
Professional Society
Kevin Stevens
Professional Society
Kevin Stevens
Kevin Stevens
Conference Presentation
Kevin Stevens
Service to College
Citation
Elected to Board of Directors,
National Association of
Veterans Program
Administrators (NAVPA),
Annual Conference, New
Orleans, Louisiana
Appointed Chair Internal
Affairs Committee, NAVPA
Midyear Board Meeting,
Washington D.C.
New York State Transfer and
Articulation Association
(NYSTAA) Conference, 360
Degrees of Becoming a Military
Friendly Institution, Rochester,
New York (May 2013)
Collaborative effort currently
underway to create a bridge
program with Nursing and
military students
Semester
Fall 2012
Spring 2013
Spring 2013
Fall
2012/Spring
2013
MENU
Book - authored
Book – edited
Newspaper/Magazine Article
Journal Article, other
Journal Article, peer-reviewed
Book, Chapter
Conference Presentation, other
Conference Presentation - published as proceedings
Book, introduction, preface, etc.
Lecture (Invited)
Art Exhibit Curated
Art Exhibited (juried show)
Service to department, College, University,
community, and/or professional society
Web Site Development
Other (scholarly or creative achievements
comparable to previous categories)
Direction/Choreography/Dramaturgy/Design (dance, theater,
film)
Performance (music, dance, theater)
Music Composition Published/Performed
Play Produced/Performed
Review/Commentary (including Blogging)
Awards
Patent
Materials Development
Grants awarded (title, awarding agency, amount and period
of award)
Curriculum or laboratory development, workshop conducted
Works submitted/accepted/in press or in progress; works
reprinted/republished
Service as a reviewer/editor/consultant
Conference, workshop, training attended
Other (please explain)
Queensborough Community College
Non-teaching Department
July 2013
D. DEPARTMENT CHANGES, 2012-2013
Type (from
Description of
menu)
Change
Other/Facilities Redeveloped,
Rebranded, the
Veterans
Center Area
Organizational
Change
Other/Website/
Technology
Organizational
Change
Reason for Change
Limited Military/Veterans
resources, limited seating,
need for additional
computers,
printing/scanning/copying
resources
Created
Department
Need for Veterans Services
Office on Campus, lack of
focused support for
Veterans/Military and their
families
Completely
Redeveloped
our
website/Created
Facebook Page
for Office
Absorbed
responsibility
of Benefit
Certification
To create a user-friendly
website that could be
utilized by our students
before entering QCC as
well as post graduation
Need to enhance services
for our Military/Veteran
Community
Date/Semester
Evaluation
of Change*
Fall 2012
Significant
increase in
student
population
utilizing this
resource,
area often at
capacity
August
Constant
2012/Fall 2012 evaluation
by CUNY
and other
agencies in
support of
Veterans
programing
Fall
Constantly
2012/Spring
changing
2013
site, always
finding new
ways to
improve
Spring/Summer Random
2013
audit as
deemed
necessary
by the
Department
of Veterans
Affairs,
State of
New York,
US
Government
Queensborough Community College
Change of
Office Name
Non-teaching Department
July 2013
Staff and general student
population confusion with
our previous name
Spring/Summer Change to:
Organizational
2013
Office of
Change
Military and
Veterans
Services
from Office
of Veterans
Affairs
Office of
The previous office
Spring/Summer Many
Other/Facilities Military and
location created a difficult
2013
students
Veterans
atmosphere to communicate
have
Services moved with our student population
recognized
to Library
in regards to academic
the change
Bldg, 417,
advisement, outside
as a positive
Veterans
referrals to
one for both
Center
counseling/testing/homeless
students and
maintains
issues/PTSD/TBI/
staff
current location as well as other related
areas
Personnel
Staff
New COA assigned to
Summer 2013
Too Recent
Change
Relocation
Veterans Services
to Evaluate
*Please note that, if change has been too recent to evaluate, you may indicate NA.
MENU
Type of change
Personnel or organizational change
Service, program, or project change
Facilities/space
Equipment
Other
Description
New personnel, retirees, resignations, organizational changes, addition of
departmental responsibilities, CCAS (13.3b), reclassification, merit increase,
etc.
Changes to the number, volume, or type of services, programs, or projects
Renovations or development of new facilities (i.e., computer laboratories or
relocation)
Acquisition of new or disposition of old equipment
Other changes affecting the department not included above and including
interactions with other departments
Queensborough Community College
Non-teaching Department
July 2013
E. ASSESSMENT AND EVALUATION, 2012-2013
Key Performance
Indicator*
Target outcome(s)
for Key Performance
Indicator**
Military/Veteran
Tracking
80%
NA
Actual
outcome(s)
Recommended
action plan
Unknown
(Students do not
have to identify)
NA
Intentional outreach
to students that may
not identify
Discussed in each
meeting
New office
responsibility
Benefit Advisement
Benefit Certification
Based on
enrollment/decision of
Veteran to Certify
80%
~225
70%
NA
NA
4-5 Each Term
4 Fall
9 Spring
Academic
Advisement
Tuition Assistance &
Go Army Ed
Assistance
Outreach
Recommended
status of Core
Activity and KPI
(see menu)
New, Continuing
New, Continuing
New, Continuing
Other offices assist
depending on
college program
Develop new
tracking model for
these students
New, Continuing
Positive response,
gauge effectiveness
with post surveys
New, Continuing
New, Continuing
Notes:
*The items in this column correspond to “indicators to be assessed” in part A, column 3.
**To be more effective and meaningful, assessment efforts should focus on selected KPIs each academic year; over time, assessments should be
rotated through all the department’s KPIs.
MENU
Completed
Continuing
Modified
Discontinued
Core activity has been completed
Core activity and KPI will continue as before
Core activity and KPI have been modified
Core activity and KPI have been discontinued
Queensborough Community College
Non-teaching Department
July 2013
F. ASSESSMENT PLAN FOR NEW YEAR, 2013-2014
Core Activity
(New Year)
Key Performance
Indicator
(New Year)
Target
Outcome(s)*
Plan for Achieving
Target Outcome
Divisional
Head
Approval
(Date)
Outreach
Programming
Post event surveys
Create and distribute
post event surveys
Benefit
Certification
Monitor degree
completion
Tuition Assistance
& Go Army Ed
Monitor these systems
to create better
tracking
Military/Veteran
Data and Tracking
Outreach and
Programming
Work with other
offices on campus to
track and extract data
Work with Bursar and
other offices to
accurately track this
groups progress
To be able to better
assist our students
with resources and
support (as needed)
*Targets indicated here will direct assessment efforts for the following year – see part A, column 3.