Queensborough Community College
Non-teaching Department
2013-2014 Academic Year
2013-2014 ACADEMIC YEAR
DEPARTMENT:
Office of Military and Veterans Services
DEPARTMENT HEAD:
Kevin Stevens, Director
(Kstevens@qcc.cuny.edu)
DIVISION:
Student Affairs
Associate Dean, Dr. Paul Jean-Pierre
Interim Dean for Student Life, Michel Hodge
Vice President, Ellen Hartigan
MISSION
The Office of Military and Veterans Services provides support and assistance to our military service
members, veterans, and their families as they pursue their academic goals at Queensborough Community
College. We meet that objective by providing intentional and focused outreach to our population, while
assisting our students with admissions, career services, financial aid/benefits, benefit certification,
academic advisement, outside agency referrals, and other areas that may arise.
A. DEPARTMENT CORE ACTIVITIES AND PERFORMANCE
Core Activities
Key Performance Indicators
Indicators to Be
Assessed
Benefit Advisement
Assist students in locating benefits in reference to
educational expenses, health and well-being related
costs, other areas as needed. Assist students with the
benefit application, as well as any concerns as they
go through the initial, continuing, or any appeals
processes with the Dept. of Veterans Affairs.
Timeliness in Certification (dependent upon Dept. of
Veterans Affairs processing time and when student
submits all required documentation).
Notifications made through email blast from our
office, by phone, and regular mail. During
advisement we discuss benefits, class/major
selection, and career/employment opportunities, other
areas as they arise.
Students utilizing this benefit often need assistance
managing or locating resources as they apply for
these benefits. We assist with the initial stages of the
application process with follow-up as needed.
Planning intentional outreach to assist
Yes
VA Benefit Certification
Academic Advisement
Assist Students with
tuition assistance, Go
Army Ed, other related
programs
No
Yes
No
Yes
Queensborough Community College
Outreach Programing
Outside Agency
Referrals
Crisis Management
Monitor Academic
Progress
Military/Veteran Tracking
B.
Non-teaching Department
2013-2014 Academic Year
Veterans/Military/Dependents with their transition
into the college community. One goal is to bring
outside speakers from the VA and/or other resources
to campus at least once each term.
As students come by the office with various
questions or concerns, we make as needed referrals to
local support agencies to assist with various aspects
of health and well-being.
Coordinate response to situations with students in
crisis, always working collaboratively with the VA
hospitals, QCC Counseling office, and other agencies
as needed.
Via the Starfish system and CUNYfirst, try to
monitor student success
Track Military/Veteran students that identify,
increase the number of students that identify on
campus through outreach and related programing
No
No
Yes
Yes
DEPARTMENT-SPONSORED ACTIVITIES, 2013-2014
Type of Activity and Topic
Veterans Affairs Mobile Clinic
Resume Workshop-Translating Military Service
into Civilian Experience
Veterans/Military/Family Information Session
Welcome Coffee/Pastry Event
Veterans Day Week Events:
-NYC/CUNY/QCC Vet Parade 11-11-13
-QCC Vet Reflection Ceremony 11-12-14
-QCC Vet Lunch 11-12-13
-QCC Remember Everyone Deployed Day
11-14-13
-QCC Wounded Warriors Collection Day 1113-13 through remainder of week
-Food Collection for VA related programing 1111-13 through 11-14-13
-QCC Veterans/Military/Family Dinner
Welcome Coffee/Pastry
Veteran/Military/Family Orientation Luncheon
Organized, Presented, or
Both
Veterans Services, with
clinicians from the VA
Veterans Services,
presenters from VA
Veterans Services
presenters from VA
Health, VA Vet Centers,
and Team Rubicon
Volunteer Service
Veterans Services, VET
Mentors
Veterans Services, US
Marines Local Unit,
Wounded Warriors, VET
Mentors, QCC Student
Veterans Association,
CUNY Veterans, NYC
Veterans.
Date
5-7-2014
Number
Attending
~25
4-26-2014
~15
2-24-2014
~40
2-11-2014
2-13-2014
11-11-13
through
11-15-13
~50
Veterans Services, VET
Mentors
Veterans Services, VET
Mentors
9-18-14
~45
8-26-13
~25
<300
Queensborough Community College
Non-teaching Department
2013-2014 Academic Year
C. INDIVIDUAL ACTIVITIES/ACHIEVEMENTS OF DEPARTMENT’S
ADMINISTRATIVE STAFF, 2013-2014
Name
Kevin Stevens
Achievement type (from
menu)
Website development
Professional Society
Kevin Stevens
Citation
Semester
http://www.qcc.cuny.edu/veterans Fall 2013
At-Large Position, Board of
Directors, National Association
of Veterans Program
Administrators (NAVPA),
Expired Fall 2013
Fall 2013
MENU
Book - authored
Book – edited
Newspaper/Magazine Article
Journal Article, other
Journal Article, peer-reviewed
Book, Chapter
Conference Presentation, other
Conference Presentation - published as proceedings
Book, introduction, preface, etc.
Lecture (Invited)
Art Exhibit Curated
Art Exhibited (juried show)
Service to department, College, University,
community, and/or professional society
Web Site Development
Other (scholarly or creative achievements
comparable to previous categories)
Direction/Choreography/Dramaturgy/Design (dance, theater,
film)
Performance (music, dance, theater)
Music Composition Published/Performed
Play Produced/Performed
Review/Commentary (including Blogging)
Awards
Patent
Materials Development
Grants awarded (title, awarding agency, amount and period
of award)
Curriculum or laboratory development, workshop conducted
Works submitted/accepted/in press or in progress; works
reprinted/republished
Service as a reviewer/editor/consultant
Conference, workshop, training attended
Other (please explain)
D. DEPARTMENT CHANGES, 2013-2014
Type (from menu)
Personnel Change
Program Creation
Description of
Change
Staff
Relocation
Veteran
Education
Transition Mentor
program created
Reason for
Change
New staff
assigned to
Veterans
Services
New Program
Date/Semester
Spring 2014
Evaluation of
Change*
Ongoing
Fall 2013
Ongoing
Queensborough Community College
Non-teaching Department
2013-2014 Academic Year
Space change
Spring 2014
No
Facilities/Space
New Staff
moved to L-434
Veteran Intern
program, PROVE
Program w/
Hunter College
Fall 2013
Ongoing
Personnel Change
Addition of 2
PT Interns
Program Creation
Military
Taskforce
Created to
Spring 2014
review student
services
Assist Students Fall 2013
upon Entry
Program Creation
Military
Orientation
Ongoing
Ongoing
*Please note that, if change has been too recent to evaluate, you may indicate NA.
MENU
Type of change
Personnel or organizational change
Service, program, or project change
Facilities/space
Equipment
Other
Description
New personnel, retirees, resignations, organizational changes, addition of
departmental responsibilities, CCAS (13.3b), reclassification, merit increase,
etc.
Changes to the number, volume, or type of services, programs, or projects
Renovations or development of new facilities (i.e., computer laboratories or
relocation)
Acquisition of new or disposition of old equipment
Other changes affecting the department not included above and including
interactions with other departments
E. ASSESSMENT AND EVALUATION, 2013-2014
Key Performance
Indicator*
Target outcome(s)
for Key Performance
Indicator**
Benefit
Advisement
Research new ways to
expedite certification
processing internally
Yes
Improve notification
methods
Yes
Have regular
outreach/programing
Yes
Utilize Starfish to
ensure students are on
track academically
Ensure all students are
coded properly
Academic
Advisement
Outreach
Programing
Monitor Academic
Progress
Military/Veteran
Tracking
Actual
outcome(s)
Recommended
action plan
Recommended
status of Core
Activity and KPI
(see menu)
Try to integrate
the use of
technology, web
access
Use of phone,
email, and letter
outreach
Monthly
programing
Continuing
Yes
Continue to
monitor
Continuing
Yes
Staff training on
student groups,
requirements
Continuing
Notes:
*The items in this column correspond to “indicators to be assessed” in part A, column 3.
Completed
Continuing
Queensborough Community College
Non-teaching Department
2013-2014 Academic Year
**To be more effective and meaningful, assessment efforts should focus on selected KPIs each academic year; over
time, assessments should be rotated through all the department’s KPIs.
MENU
Completed
Continuing
Modified
Discontinued
Core activity has been completed
Core activity and KPI will continue as before
Core activity and KPI have been modified
Core activity and KPI have been discontinued
F. ASSESSMENT PLAN FOR NEW YEAR, 2014-2015
Core Activity
(New Year)
Key Performance
Indicator
(New Year)
Benefit Advisement
Research new ways to
expedite certification
processing internally
Review related programs
to improves services
Try to integrate the use of Review and improve use
technology, web access
of technology into
process
Streamline process for
Review/Evaluate current
students
policy
Have regular
outreach/programing
Monthly programing
Creation of regular
programing
Utilize Starfish to ensure
students are on track
academically
Ensure all students are
coded properly
Continue to monitor,
evaluate new methods
Review current policy
Staff training on student
groups, requirements
Work with Admissions,
Continuing Education, to
track students
Assist Students with
tuition assistance,
Go Army Ed, other
related programs
Outreach
Programing
Monitor Academic
Progress
Military/Veteran
Tracking
Target Outcome(s)*
Plan for Achieving
Target Outcome
*Targets indicated here will direct assessment efforts for the following year – see part A, column 3.