Queensborough Community College
DEPARTMENT:
Non-teaching Department
2013-2014 Academic Year
Health Services
MISSION
INSTRUCTIONS:
Your mission statement should be no more than 80 words in length.
The Office of Health Services enthusiastically supports the College’s mission in promoting
academic excellence and the development of the individual through health awareness,
counseling, and outside referral. A healthy student body ensures student enrollment and
retention and Health Services provides an open door and confidential setting for medical
assistance and assessment.
A. DEPARTMENT CORE ACTIVITIES AND PERFORMANCE
Core Activities
Key Performance Indicators
Indicators to Be
Assessed
Briefly list the major activities
conducted or performed to
support the mission of the
department.
Briefly list the corresponding Key
Performance Indicators (KPIs) that measure
the effectiveness of the department’s activity.
Key performance indicators are not
outcomes—for example, a KPI might be
“volume of service,” whereas an outcome
might be “increase volume of service by 5
percent”).
Volume of service and CUNYFirst/IT
compliance reports.
Volume of service.
Volume of service (first aid logs and accident
reports).
Yes or no. Indicators
to be assessed should
come from the
previous year’s
report, part F,
column 4.
Volume of service (attendance logs and
surveys).
Yes
Immunization data processing
and vaccination clinics.
Student medical withdrawals.
First aid treatment and
counseling with off-campus
referrals.
Promotion of health awareness
and education through
continuous offering of health
workshops and presentations
on important health topics.
B.
Yes
Yes
Yes
DEPARTMENT-SPONSORED ACTIVITIES, 2013-2014
INSTRUCTIONS:
For each activity, please indicate
1. the type and topic of activity and name of organizer/presenter if applicable
2. whether department members organized the activities or gave presentations or both
3. the date (select from the calendar drop-down; if you do not know the exact date, use
the first day of the month when it occurred)
4. the number attending the event
Queensborough Community College
Non-teaching Department
Type of Activity and Topic
MMR Vaccination Clinic
Hepatitis Vaccination B Clinic
MMR Vaccination Clinic
Hepatitis Vaccination B Clinic
Tdap Vaccination Clinic
MMR Vaccination Clinic
Hepatitis Vaccination B Clinic
Tdap Vaccination Clinic
Global Female Condom Day Health Fair
HIV Testing Clinic
MMR Vaccination Clinic
Hepatitis Vaccination B Clinic
Tdap Vaccination Clinic
HIV Testing
HIV Testing
Blood Drive
Financial Health Lecture
Bullying in the Workplace Lecture
Tdap Vaccination Clinic
HIV Testing
Internet Safety and Addiction Lecture
Effects of Exercise Lecture
HIV Testing
Great American Smokeout NRT Distribution
MMR Vaccination Clinic
Hepatitis Vaccination B Clinic
Contraceptive Methods Lecture
CUNY QCC World AIDS Day Health Fair
Stress Psychophysiology Lecture
Blood Drive
MMR Vaccination Clinic
Hepatitis Vaccination B Clinic
Influenza Vaccination Clinic
Coat Drive
MMR Vaccination Clinic
Hepatitis Vaccination B Clinic
Influenza Vaccination Clinic
HIV Testing
Transfer Student Lecture
MMR Vaccination Clinic
Influenza Vaccination Clinic
Clothing Drive
Organized,
Presented,
or Both
Organized
Organized
Organized
Organized
Organized
Organized
Organized
Organized
Organized
Organized
Organized
Organized
Organized
Organized
Organized
Organized
Organized
Organized
Organized
Organized
Organized
Organized
Organized
Organized
Organized
Organized
Organized
Organized
Organized
Organized
Organized
Organized
Organized
Organized
Organized
Organized
Organized
Organized
Presented
Organized
Organized
Presented
2013-2014 Academic Year
Date
Number
Attending
Jul. ‘13
Jul. ‘13
Aug. ‘13
Aug. ‘13
Aug. ‘13
Sept. ‘13
Sept. ‘13
Sept. ‘13
Sept. 16, ‘13
Sept. 18, ‘13
Oct. ‘13
Oct. ‘13
Oct. ’13
Oct. 9, ‘13
Oct. 23, ‘13
Oct. 23, ‘13
Oct. 23, ‘14
Oct. 30, ‘13
Nov. ‘13
Nov. 6, ‘13
Nov. 6, ‘13
Nov. 13, ‘13
Nov. 20, ‘13
Nov. 21, ‘13
Dec. ‘13
Dec. ‘13
Dec. 4, ‘13
Dec. 4, 13
Dec. 11, ‘13
Dec. 18, ‘13
Jan. ‘14
Jan. ‘14
Jan. ‘14
Jan. 20, ‘14
Feb. ‘14
Feb. ‘14
Feb. ‘14
Feb. 19,’14
Feb. 19, ‘14
Mar. ‘14
Mar.‘14
Mar. 3, ‘14
7
1
19
4
1
24
4
1
45
7
3
3
1
3
6
41
23
1
5
14
27
3
0
1
1
7
81
21
78
23
2
5
22
21
1
11
4
77
3
3
22
Queensborough Community College
Non-teaching Department
Boot Camp Session
Healthy Heart Day Health Fair
Diabetes Awareness Day Health Fair
Internet Security Workshop
Aerobics Session
Obamacare/Affordable Care Act Lecture
HIV Testing
Study Hour
Blood Drive
Zero Tolerance for Violence Against Women Lecture
Zumba Session
HIV Testing
CUNY QCC Wellness Festival Health Fair
QCC Holocaust Center Trip
Yoga Session
Mindful Meditation Lecture
Influenza Vaccination Clinic
HIV Testing
How Tall Genetics Project
Weight Training Session
MMR Vaccination Clinic
Hepatitis Vaccination B Clinic
HIV Testing
Presented
Organized
Organized
Presented
Presented
Organized
Organized
Presented
Organized
Presented
Presented
Organized
Organized
Presented
Presented
Presented
Organized
Organized
Presented
Presented
Organized
Organized
Organized
2013-2014 Academic Year
Mar. 5, ‘14
Mar. 10, ‘14
Mar. 11, ‘14
Mar. 12, ‘14
Mar. 12, ‘14
Mar. 13 ‘14
Mar. 15, ‘14
Mar. 18, ‘14
Mar. 19, ‘14
Mar. 19, ‘14
Mar. 19, ‘14
Mar. 26, ‘14
Mar. 26, ‘14
Mar. 26, ‘14
Mar. 26, ‘14
Apr. 2, ‘14
Apr. ‘14
Apr. ‘14
Apr. 7, ‘14
Apr. 9, ‘14
May ‘14
May ‘14
May 21, ‘14
16
6
8
12
35
14
7
10
68
31
45
3
223
5
30
119
1
5
10
40
1
3
2
C. INDIVIDUAL ACTIVITIES/ACHIEVEMENTS OF DEPARTMENT’S
ADMINISTRATIVE STAFF, 2013-2014
INSTRUCTIONS:
For each administrative staff member with achievements to report:
1. enter name
2. select the type of achievement from the menu
3. enter the citation as it would appear in a publication or formal report
4. indicate the semester when the achievement was completed
Name
Hocevar, Isabel
Hocevar, Isabel
Hocevar, Isabel
Achievement type (from
menu)
Preventing Workplace
Violence
Immunization: You Call
the Shots Module
Sixteen: Vaccines for
Children-2014 (Webbased)
Immunization: You Call
the Shots Module Ten:
Citation
Semester
Certificate of Completion
Spring ‘14
Certificate of Completion
Spring ‘14
Certificate of Completion
Spring ‘14
Queensborough Community College
Hocevar, Isabel
Seecheran, Sahodra
Ulubabov, Simon
Ulubabov, Simon
Ulubabov, Simon
Non-teaching Department
Storage and Handling2014 (Web-based)
Basic Life Support
Preventing Workplace
Violence
Immunization: You Call
the Shots Module
Sixteen: Vaccines for
Children-2014 (Webbased)
Immunization: You Call
the Shots Module Ten:
Storage and Handling2014 (Web-based)
Basic Life Support
2013-2014 Academic Year
BLS Certification
Certificate of Completion
Spring ‘14
Spring ‘14
Certificate of Completion
Spring ‘14
Certificate of Completion
Spring ‘14
BLS Certification
Spring ‘14
MENU
Book - authored
Book – edited
Newspaper/Magazine Article
Journal Article, other
Journal Article, peer-reviewed
Book, Chapter
Conference Presentation, other
Conference Presentation - published as proceedings
Book, introduction, preface, etc.
Lecture (Invited)
Art Exhibit Curated
Art Exhibited (juried show)
Service to department, College, University,
community, and/or professional society
Web Site Development
Other (scholarly or creative achievements
comparable to previous categories)
Direction/Choreography/Dramaturgy/Design (dance, theater,
film)
Performance (music, dance, theater)
Music Composition Published/Performed
Play Produced/Performed
Review/Commentary (including Blogging)
Awards
Patent
Materials Development
Grants awarded (title, awarding agency, amount and period
of award)
Curriculum or laboratory development, workshop conducted
Works submitted/accepted/in press or in progress; works
reprinted/republished
Service as a reviewer/editor/consultant
Conference, workshop, training attended
Other (please explain)
D. DEPARTMENT CHANGES, 2013-2014
INSTRUCTIONS:
Choose the type of change from the menu below and fill in the other columns.
Type (from menu)
Description of
Change
Reason for
Change
Date/Semester
Evaluation of
Change*
Queensborough Community College
Personnel
Non-teaching Department
CUNYCAP,
Madiha
Shameem
resigned
Graduated
from Queens
College and
thereby
ineligible for
CUNYCAP
status.
2013-2014 Academic Year
Spring ’14
Office workload
has been distributed
amongst remaining
staff, increasing
their workload.
Need to replace in
order to continue
providing efficient
and best practice
customer service
*Please note that, if change has been too recent to evaluate, you may indicate NA.
MENU
Type of change
Personnel or organizational change
Service, program, or project change
Facilities/space
Equipment
Other
Description
New personnel, retirees, resignations, organizational changes, addition of
departmental responsibilities, CCAS (13.3b), reclassification, merit increase,
etc.
Changes to the number, volume, or type of services, programs, or projects
Renovations or development of new facilities (i.e., computer laboratories or
relocation)
Acquisition of new or disposition of old equipment
Other changes affecting the department not included above and including
interactions with other departments
E. ASSESSMENT AND EVALUATION, 2013-2014
INSTRUCTIONS:
Please fill in the table below according to the assessment you conducted this academic year.
In the column, “recommended action plan,” please indicate the reasons for the
recommended action(s) and any recommended modifications to target outcome(s).
Key
Performance
Indicator*
Immunization
Data
ProcessingCUNYFirst
Compliance
Reports
Target outcome(s)
for Key
Performance
Indicator**
Actual
outcome(s)
100% Measles,
Mumps, and
Rubella New York
State compliance.
Less than
100%
Measles,
Mumps, and
Rubella New
York State
compliance.
Recommended
action plan
Recommended
status of Core
Activity and KPI
(see menu)
(1) Work with
Continuing
CUNYFirst to
modify future
compliance reports
to maintain
accurate
information
reported to the
State. (2) Rely on
CUNYFirst query
reports for accurate
Queensborough Community College
Immunization
Data Processing
– IT
Compliance
Reports
Medical
Withdrawals –
Volume of
Service
Non-teaching Department
2013-2014 Academic Year
student
immunization
status.
100% Measles,
100%
Continue to rely on
Mumps, and
Measles,
the QCC IT
Rubella New York
Mumps, and
Department to
State compliance.
Rubella New
garner more
York State
accurate
compliance.
information on
student
immunization
compliance that
CUNYFirst can
attain at this time
since CUNYFirst
reports continue to
be inaccurate.
(1) Assist and
(1) Compared (1) Continue to
advise students on
to last year’s
have part-time
the medical
report of 72
College Assistant
withdrawal process accepted
and part-time
and expedite
requests, the
Nurse assist
requests. (2) Ensure Office
students with
collaborating
accepted 62
medical
departments are
requests from withdrawals in a
versed in CUNY
July 2013 to
timely manner. (2)
medical withdrawal June 2014.
Request additional
policy and updates. Decrease in
nurse to assist
volume caused current staff in
by students
order to expedite
being referred re-admission of
to QCC
academically
Counseling
dismissed students.
Center as well (3)Provide medical
as students not emergency
following
services and assist
through with
with vaccination
their medical
and health
withdrawal
promotion events
requests. (2)
Decrease in
turnaround
time in
processing and
approving
withdrawals
Continuing
Continuing;
request for
additional parttime Nurse.
Queensborough Community College
Health
Awareness and
Education –
Volume of
Service
(attendance
sheets and
surveys)
First Aid
Treatment and
Counseling/OffCampus
Referrals –
Volume and
quality of
service (first aid
logs, office
customer service
surveys, and
accident reports)
Non-teaching Department
due to loss of
one full-time
and one parttime
employee.
Offer a wide array
Compared to
of important health
last year’s
workshops relevant report, the
to the student
Office has
population to
experienced a
educate as well as to significant
assist in retention.
decrease in the
An additional goal
number of
is to promote future events.
health knowledge to Feedback
our student body.
surveys
continue to be
positive and
most events
have been well
attended.
Provide on the spot
quality first aid and
emergency
treatment within the
limited resources of
Health Services.
2013-2014 Academic Year
(1) Attempt to
Continuing
maintain the
number of
successful events
for next year. (2)
Maintain
collaborations and
networks with
other departments
and outside
agencies to provide
insightful
presentations. (3)
Request additional
P/T Nurse to assist
in health/workshop
promotion and
education.
(1) Compared (1) Continue to
(1) Continuing
to the previous provide the
(2) Continue to
year of 2,324
campus
request
incidences,
community with
increase
full-time
immediate first aid
hours of p/t
Nurse/Director treatment and care.
nurse and 6
and afternoon (2) The Office will
hours/week
part-time
continue to have
collaborating
Nurse
an open door
physician.
provided 832
policy where
incidences of
members of the
first-aid
campus
treatment and community are
counseling.
able to consult
(2) Part-time
with a nurse on
Nurse now
personal health
limited to a 20 issues and
hour week and concerns. An
allowed to
additional Nurse is
cover only
recommended and
evening hours. requested in order
No coverage
to meet the
permitted
foreseen increase
Queensborough Community College
Non-teaching Department
during
morning hours
or when fulltime
Nurse/Director
is out of the
Office.
2013-2014 Academic Year
number of students
utilizing Health
Services for
medical services
and campus
emergencies. A
decrease in campus
community service
is directly related
to limited part time
nursing coverage
despite numerous
requests with
justifications,
especially with the
increase number of
students staff and
faculty requesting
medical/counseling
services
Notes:
*The items in this column correspond to “indicators to be assessed” in part A, column 3.
**To be more effective and meaningful, assessment efforts should focus on selected KPIs each academic year; over
time, assessments should be rotated through all the department’s KPIs.
MENU
Completed
Continuing
Modified
Discontinued
Core activity has been completed
Core activity and KPI will continue as before
Core activity and KPI have been modified
Core activity and KPI have been discontinued
F. ASSESSMENT PLAN FOR NEW YEAR, 2014-2015
Core Activity
(New Year)
Immunization
Data Processing
and Vaccination
Clinics
Key Performance
Indicator
(New Year)
Volume of service,
accurate CUNYFirst
compliance reports, and
successful integration
of DOE downloads into
the CUNYFirst system.
Target Outcome(s)*
Plan for Achieving
Target Outcome
(1) Decrease amount of
paperwork handles by
staff and need for new
high school graduates
to submit their
immunization records.
(2) Provide immediate
vaccinations for walkin registering students
to assist in their
(1) Prescreening of
students process has
been discontinued due
to decrease in staff.
Current process
involves relying on
DOE CUNYFirst
conversions and
downloads, CIR online
database, and walk-in
Queensborough Community College
Non-teaching Department
registration/advisement
process. (3) 100%
Measles, Mumps, and
Rubella New York
State Compliance.
Nursing and
Massage Therapy
Medical
Clearances
Volume and quality of
service
Student Medical
Withdrawals
Volume of Service
2013-2014 Academic Year
immunization
acquisition.
(2) Continue to work
closely with the
CUNYFirst team to
resolve inaccurate
compliance results.
Medically clear 100%
(1) Continue to review
of all Nursing and
and maintain
Massage Therapy
requirements for the
students for their
proceeding semester, at
clinical rotations.
least three months in
advance. (2)
Incorporate increase in
hospital medical
requirements in order
to satisfy medical
clearances. (3)
Maintain system of
submitting
requirements to
Nursing Department so
that Professors can
distribute requirements
to their students. (4)
Maintain system of
submitting
requirements to
Massage Therapy
program so that
Professors can
distribute requirements
to their students. (5)
Request for additional
RN has been denied by
Administration. Due to
denial, turnaround time
will increase and delay
processing and
issuance of student
medical clearance.
(1) Process all medical (1a) Keep up to date
withdrawals (except
with all changes made
those concerning
to the medical
mental health) received withdrawal procedure.
in a timely manner. (2) (1b) Continue to work
Queensborough Community College
Non-teaching Department
Decrease acquisition
and processing time f
withdrawal.
Health Insurance
Enrollment
Volume of service
(daily logs maintained
by health insurance
provider[s])
100% health insurance
coverage for the QCC
student population
(especially student
athletes).
Worker’s
Compensation
Volume of Service
Student Athletes
Health Insurance
Volume of Service
Eliminate charge from
Health Service for
redistribution to
Building and Grounds
Department.
Eliminate charge from
Health Services for
redistribution back to
Health, Physical
Education & Dance
Department since
college assistant
position funds
transferred to Health
Services for the
processing of this
athlete student service
has been eliminated by
denying replacing of
2013-2014 Academic Year
closely with students
who have outstanding
appeals. (1c) Maintain
open communication
with Registrar Office
in order to expedite all
medical withdrawal
requests. (2) Diligently
follow-up with students
and primary care
provider (PCP) to
expedite receipt of
required medical
documentation for
withdrawal approval.
(3) Process time
increased due to
limited hours of parttime Nurse. Request
for additional Nurse
has been denied.
Continue to work
closely with students
and health insurance
providers to ensure
viable health insurance
opportunities.
Request for
redistribution approval
is pending.
Complete; college
assistant replaced to
process this service.
Queensborough Community College
Follow-up on
outstanding and/or
pending student
immunizations
Volume of Service
Maintenance of
elevator keys and
subsequent class
relocation for
disabled students
Volume of Service
Non-teaching Department
college assistant.
Eliminate charge from
Health Services due to
lack of staff in tracking
down students and
redistribute to
Admissions
Department or New
Student Enrollment
Office.
Eliminate charge from
Health Services and
redistribute back to
Office for Students
with Disabilities.
2013-2014 Academic Year
Denied; lack of staff
continues. Requested
additional college
assistant help during
registration periods
Request for
redistribution approval
is pending
*Targets indicated here will direct assessment efforts for the following year – see part A, column 3.
Before submitting your year-end report to the Office of Strategic Planning,
Assessment, and Institutional Effectiveness, please send it to your divisional
head or supervising dean for review and approval. Once approved and
submitted, the report will be posted as a pdf document on the college’s
website.