Queensborough Community College Non-teaching Department 2013-2014 Academic Year DEPARTMENT: Career Services MISSION INSTRUCTIONS: Your mission statement should be no more than 80 words in length. The Office of Career Services provides career advisement and professional development services to all Queensborough Community College undergraduate students and recent alumni. Services are tailored to meet the education needs of each individual in a supportive and learning centered environment utilizing one-to-one, group, and electronic modalities. A. DEPARTMENT CORE ACTIVITIES AND PERFORMANCE Core Activities Key Performance Indicators Indicators to Be Assessed Briefly list the major activities conducted or performed to support the mission of the department. Briefly list the corresponding Key Performance Indicators (KPIs) that measure the effectiveness of the department’s activity. Key performance indicators are not outcomes—for example, a KPI might be “volume of service,” whereas an outcome might be “increase volume of service by 5 percent”). Yes or no. Indicators to be assessed should come from the previous year’s report, part F, column 4. Promote the work of the Office of Career Services to all stakeholders: students, alumni, employers, faculty and staff. Promote internships/coop education experiences to QCC students. Assist students with creating a specific career plan. Spread awareness of the value of attending the Internship and Cooperative Education Forum early in students’ college career. Motivate students to utilize our services. The Career Services website Yes Student participation in cooperative education/internship experiences. Yes Volume of FOCUS 2 users. Yes Volume of student attendance at the Internship and Cooperative Education Forum. Yes Student profiles on the Career Services website highlighting the impact of our services. Yes Queensborough Community College B. Non-teaching Department 2013-2014 Academic Year DEPARTMENT-SPONSORED ACTIVITIES, 2013-2014 INSTRUCTIONS: For each activity, please indicate 1. the type and topic of activity and name of organizer/presenter if applicable 2. whether department members organized the activities or gave presentations or both 3. the date (select from the calendar drop-down; if you do not know the exact date, use the first day of the month when it occurred) 4. the number attending the event Type of Activity and Topic On Campus Recruitment – US Army Nursing Workshop CUNY New York Needs You Meeting On Campus Recruitment – US Army On Campus Recruitment – US Army On Campus Recruitment – NYPD On Campus Recruitment – US Army Institutional Research, Alumni Services, Career Services collaboration on the Graduation Survey On Campus Recruitment – NYPD On Campus Recruitment – US Army On Campus Recruitment – NYPD Photo shoot for Testimonials Photo Shoot for Testimonials Assisted Academic Advisement in the Student Union On Campus Recruitment – US Army – 8/06 On Campus Recruitment – NYPD – 08/07 CUNY Work Life Meeting Focus Presentation (College Discovery) – 8/12 Focus Presentation (College Discovery) – 8/13 Welcome Transfer Students Freshman First Orientation (One Card & Info Table) Organized, Presented, Date Number or Both Attending Organized 6/03 Organized and Presented 6 of 2013 18 6/11 Organized 7/02 Organized 7/09 Organized 7/10 Organized 7/16 7/17 Organized Organized Organized Organized Organized Both 7/17 7/23 7/24 7/25 8/1 8/1 and 8/14 to 8/27 8/06 8/07 8/7 8/12 25 Both 8/13 25 Both 8/20 Both 8/26 Incoming Transfer Students Incoming Fist Time Freshmen Students Organized Organized Queensborough Community College Non-teaching Department Photo Shoot for Testimonials Nursing Workshop – 09/04 On Campus Recruitment – US Army – 09/10 Nursing Workshop – 09/11 Podium Refresher Workshop – 09/17 Club Fair Retention Committee Meeting On Campus Recruitment – Bath & Body Works Meeting with CD and Institutional Research On Campus Recruitment – US Marine Retail Job Fair Photo Shoot for Testimonials Webinar Virtual Job Shadow Presentation On Campus Recruitment – NYPD CSTEP Presentation Retention Webinar Retention Committee Meeting Student Affairs Director’s Meeting On Campus Recruitment – US Army Classroom Visits Organized Both Organized On Campus Recruitment – US Navy On Campus Recruitment – NY Army Nat’l Guard On Campus Recruitment – US Marines Retention Committee Meeting Classroom Visits Organized Organized On Campus Recruitment – WorkForce 1 Classroom Visits On Campus Recruitment – US Navy Retention Committee Meeting On Campus Recruitment – Workforce 1 Internship Cooperative Education Forum On Campus Recruitment – US Army On Campus Recruitment – NYPD Staff Development Meeting with Dr. JeanPierre On Campus Recruitment – US Navy Retention Committee Meeting Career Services Staff Meeting On Campus Recruitment – Manpower Organized Both Organized Both Presented Organized Both Organized Both Organized Organized Organized Both Organized Both Organized Both Organized Both Organized Organized Organized Both Organized 2013-2014 Academic Year 9/04 9/10 9/11 9/17 9/18 9/18 9/19 9/25 9/26 10/02 10/03 10/7 10/8 10/08 10/9 10/9 10/9 10/9 10/11 10/21 10/25 10/21 10/22 10/22 10/23 10/28 – 10/31 10/28 11/04 11/04 11/06 11/06 11/06 11/11 11/12 11/14 11/18 11/20 11/20 11/21 8/29 25 6 350 975 925 100 400 Queensborough Community College Non-teaching Department Meeting with Dr. Jean-Pierre On Campus Recruitment – NYPD On Campus Recruitment – LL Travel On Campus Recruitment – NYPD Retention Committee Meeting QCC Ethics Meeting Retention Committee Meeting Meeting with Brian Kerr and George Muchita re Virtual Job Shadow Presentation On Campus Recruitment – US Army On Campus Recruitment – FDNY On Campus Recruitment – Mary Kay On Campus Recruitment – Mary Kay NYS Civil Service Professional Careers Presentation at Baruch College Staff Development Meeting with Dr. JeanPierre Director’s Meeting with VP Hartigan On Campus Recruitment – LL Travel Retention Committee Meeting NACELink Symplicity Presentation Nursing Workshop Meeting with QCC Senior Leadership re CCN and Symplicity Nursing Workshop On Campus Recruitment – US Army On Campus Recruitment – Mary Kay On Campus Recruitment – Mary Kay On Campus Recruitment – US Army OneCard Meeting On Campus Recruitment – US Army Convocation Nursing Workshop Student Activities Spring Club Fair On Campus Recruitment – NYPD On Campus Recruitment – NY Business Solutions Teach for America Presentation Veteran’s Presentation On Campus Recruitment – FEMA On Campus Recruitment – Legends Photography Retention Committee Meeting On Campus Recruitment – LL Tours On Campus Recruitment – US Marines Organized Organized Organized Both Organized Organized Organized Organized 2013-2014 Academic Year 11/22 11/25 12/02 12/03 12/04 12/04 12/04 12/04 12/05 12/09 12/09 12/10 12/10 12/12 Organized Organized Both Both Organized Organized Organized Organized 12/13 12/12 12/18 12/18 1/02 1/03 Both Both Organized Organized 1/06 1/07 1/08 1/09 1/14 1/17 1/21 1/24 1/29 1/29 1/29 1/30 Both Organized Organized 1/31 1/31 2/03 2/04 Presented Organized Organized 2/05 2/10 2/11 Organized 21 25 9 Queensborough Community College Non-teaching Department On Campus Recruitment – LL Tours Director’s Meeting with VP Hartigan ST100 Presentation On Campus Recruitment – Workforce 1 Retention Committee Meeting On Campus Recruitment – LL Tours On Campus Recruitment – LL Tours On Campus Recruitment – LL Tours Retention Committee Meeting Etiquette Event On Campus Recruitment – FEMA On Campus Recruitment – Clean Plate Career Services Staff Meeting Classroom Visits Organized Symplicity Presentation to Senior Leadership Classroom Visits Organized Focus 2 and Job Fair Presentation On Campus Recruitment - US Army Job Fair CUNY Big Apple Job Fair Both Organized Both Both On Campus Recruitment – US Marines Retention Committee Meeting On Campus Recruitment – NY Army National Guard On Campus Recruitment – NY Army National Guard Retention Committee Meeting Conference Panel Presentation On Campus Recruitment – Avon Director’s Meeting Gaming and Career Services Webinar Commencement Organized Both Organized Presented Organized Organized Organized Presented Both Organized Organized Both Both Both 2013-2014 Academic Year 2/13 2/14 2/18 2/19 2/19 2/20 2/24 2/29 3/05 3/06 3/06 3/13 3/14 03/17 to 03/21 3/21 03/24 to 03/28 3/26 4/01 4/02 4/4 Organized 4/08 4/19 4/23 Organized 4/24 Presented Organized 5/06 5/08 5/16 5/23 5/30 25 53 1000 750 400 All CUNY students C. INDIVIDUAL ACTIVITIES/ACHIEVEMENTS OF DEPARTMENT’S ADMINISTRATIVE STAFF, 2013-2014 INSTRUCTIONS: For each administrative staff member with achievements to report: 1. enter name 2. select the type of achievement from the menu 3. enter the citation as it would appear in a publication or formal report Queensborough Community College Non-teaching Department 2013-2014 Academic Year 4. indicate the semester when the achievement was completed Name Connie Peluso Achievement type (from menu) Conference Connie Peluso Service to Department and College Connie Peluso Service to Department and College Connie Peluso Service to College Connie Peluso Conference Connie Peluso Service to College Connie Peluso Conference Connie Peluso Service to College Connie Peluso Conference Connie Peluso Conference Connie Peluso Service to College Connie Peluso Service to College Citation Attended the annual NACE Conference Rotated Career Services staff assisting Academic Advisement in the Student Union Teamed with CSTEP and Institutional Research to create a pilot study related to impact of FOCUS 2 At the President’s request attended the Kings of Queens breakfast honoring select businessmen/women in Queens Attended the annual CSAC Conference focused on Rethinking Career Services for the 21st Century: Access, Accountability and Assessment Designed a jobs and internship posting tool accessed by students and alumni Attended Convocation Redesigned the Career Services website with a focus on student portraits and testimonials Attended the STEM Career & Trends conference sponsored by MNYCCPOA Attended the Prepare for the Future conference sponsored by MNYCCPOA Organized and led the effort to distribute the QCC OneCard to all incoming new students Purchased and implemented new software, Virtual Semester Summer 2013 Summer 2013 Summer 2013 Fall 2013 Spring 2014 Spring 2014 Spring 2014 Fall 2013 Fall 2013 Spring 2014 Summer 2013 Spring 2014 (cancelled due to inclement weather) Fall 2013 Queensborough Community College Non-teaching Department Connie Peluso Service to College and CUNY Connie Peluso Service to College Connie Peluso Service to University Connie Peluso Service to College Connie Peluso Materials Development Connie Peluso Service to Department Connie Peluso Training Attended Connie Peluso Service to Department Connie Peluso Service to College and University Connie Peluso Service to Department and College Service to Department Connie Peluso 2013-2014 Academic Year JobShadow enabling students to virtually job shadow, obtain career information including information regarding fields, careers and associated programs at colleges and perform job and internship searches by zip code. Reviewed and assessed the use Fall 2013 and value of new software under consideration by CUNY Central for purchase by all CUNY schools. Serve on Retention Committee Fall 2013 for the College and Spring 2014 (ongoing) Serve as Chairperson of the Spring Employer Liaison Committee 2014 for the CUNY Big Apple Job Fair Presented at a meeting of ST100 Spring faculty regarding the value of 2014 and customizations to FOCUS 2 and Virtual Job Shadow Edited all publications to reflect Fall 2013 loss of CCN, addition of Virtual and Spring JobShadow and alternative 2014 methods for job and internship postings Assisted students pursuing Fall 2013 opportunities through the and Spring Emerging Leaders Program 2014 Attended an Intern Bridge Fall 2013 three-part webinar, Career Services: Essential for Retention. Career Services & FOCUS 2 Spring presentation to International 2014 Student Club. Created a plan to market and Fall 2013 coach students for the NY and Spring Needs You Fellowship 2014 Managed the Business Etiquette Spring Event 2014 Managed the Retail Job Fair Fall 2013 Queensborough Community College Connie Peluso Connie Peluso Connie Peluso Non-teaching Department and College Service to Department and College Service to Department and College Service to Department and College Connie Peluso Service to Department and College S. W. Strauss Training Attended S.W. Strauss Workshop Conducted Training Attended S.W. Strauss Training Attended S.W. Strauss Workshop Attended S.W. Strauss S. W. Strauss Workshop Attended S.W. Strauss Service to the College S.W. Strauss Conference Attended S.W. Strauss Materials Developed 2013-2014 Academic Year Managed the Internship & Cooperative Education Forum Managed the QCC Job Fair Managed consolidation and purging of internship and job posting prior to discontinuing software and launching new system Advised senior leadership including the QCC attorney with regard to status of CCN and Symplicity Attended a FOCUS 2 webinar. Prepared and delivered FOCUS 2 overview for ST-100 class. Attended an Intern Bridge three-part webinar, Career Services: Essential for Retention. Attended new software, Virtual Job Shadow, training/demonstration. Attended the “How to Become a New York State Certified Teacher, “presentation, sponsored by the Liberal Arts Academy & QCC Future Teacher’s Society. Attended a Camtasia software workshop, presented by the QCC Academic Computing Center. Represented the Office of Career Services at the Admissions Open House. Attended MNYCCPOA (Metropolitan New York College Career Planning Officer’s Association) STEM Career & Trends conference. Wrote, and updated FOCUS 2 Camtasia for ST-100 PNET Fall 2013 Spring 2014 Spring 2014 Fall 2013 and Spring 2014 Spring 2013 Fall 2013 Fall 2013 Fall 2013 Fall 2013 Fall 2013 Fall 2013 Fall 2013 Fall 2013, Spring Queensborough Community College Non-teaching Department S.W. Strauss Service to College S.W. Strauss Service to College & University S.W. Strauss Workshop Conducted S.W. Strauss Service to Department S.W. Strauss Service to College & University S.W. Strauss Service to College Mario López Service to department, College, University, community, and/or professional society Mario López Conference, workshop, training attended Mario López Service to department, College, University, community, and/or professional society Service to department, College, University, community, and/or Mario López 2013-2014 Academic Year course. Along with Ms. Susanne Grossman, helped to prepare QCC Emerging Leaders students for NASCAR Internship application process. Prepared students for NYNY (New York Needs You) program application and interview process. Career Services & FOCUS 2 presentation to International Student Club. Wrote, developed, and contributed to future Career Services Etiquette presentation. Contributed to the preparation of a student applicant for the Ernesto Malave Merit Scholarship. Contributed to the application preparation of a YMCA LEAP (Learn As You Earn) Internship recipient. Informed students about the CUNY 311 Call Center Representative position by providing an overview of the program, the position and hiring process. Provided guidance on proper completion of required paperwork and assisted with resume preparation. Attended on-campus training for the Content Management System in order to update, produce and publish new content on the Career Services website. Assisted with the preparation and facilitation of the Retail Job Fair. 2014 Spring 2014 Published 4 student profiles on the Career Services website. Fall 2013 Spring 2014 Spring 2014 Spring 2014 Spring 2014 Spring 2014 Fall 2013 Fall 2013 Fall 2013 Queensborough Community College Mario López Mario López Mario López Mario López Mario López Non-teaching Department professional society Conference, workshop, training attended Service to department, College, University, community, and/or professional society Conference, workshop, training attended Service to department, College, University, community, and/or professional society Service to department, College, University, community, and/or professional society Mario López Service to department, College, University, community, and/or professional society Mario López Conference, workshop, training attended Service to department, College, University, community, and/or professional society Conference, workshop, training attended Mario López Mario López Mario López Mario López Service to department, College, University, community, and/or professional society Service to department, College, University, community, and/or 2013-2014 Academic Year Attended an on-campus lecture by Stephen B. Shepard. Fall 2013 Assisted with the preparation and facilitation of the Internship/Cooperative Education Forum. Attended the MNYCCPOA conference on STEM Careers & Trends @ St. Francis College. Reviewed student resumes and cover letters online through Optimal Resume. Fall 2013 Informed students about the CUNY 311 Call Center Representative position by providing an overview of the program, the position and hiring process. Provided guidance on proper completion of required paperwork and assisted with resume preparation. Assisted students with the completion of the NYNY Fellowship application and conducted prep interviews for the applicants selected to the second phase of the process. Participated in a Virtual Internship Webinar. Assisted three students with the completion of the NYPD Internship application. Spring 2014 Attended the CUNY Career Services Conference @ John Jay College. Completed and published 4 new student profiles and an employer profile to the Career Services website. Assisted a student with the writing of her essays for the Ernesto Malave Merit Spring 2014 Fall 2013 Spring 2014 Spring 2014 Spring 2014 Spring 2014 Spring 2014 Spring 2014 Queensborough Community College Mario López Mario López Non-teaching Department professional society Service to department, College, University, community, and/or professional society Service to department, College, University, community, and/or professional society 2013-2014 Academic Year Scholarship. Updated, edited, produced and published new content on the Career Services website. Spring 2014 Participated in an Internship Panel organized by ASAP. Spring 2014 MENU Book - authored Book – edited Newspaper/Magazine Article Journal Article, other Journal Article, peer-reviewed Book, Chapter Conference Presentation, other Conference Presentation - published as proceedings Book, introduction, preface, etc. Lecture (Invited) Art Exhibit Curated Art Exhibited (juried show) Service to department, College, University, community, and/or professional society Web Site Development Other (scholarly or creative achievements comparable to previous categories) Direction/Choreography/Dramaturgy/Design (dance, theater, film) Performance (music, dance, theater) Music Composition Published/Performed Play Produced/Performed Review/Commentary (including Blogging) Awards Patent Materials Development Grants awarded (title, awarding agency, amount and period of award) Curriculum or laboratory development, workshop conducted Works submitted/accepted/in press or in progress; works reprinted/republished Service as a reviewer/editor/consultant Conference, workshop, training attended Other (please explain) D. DEPARTMENT CHANGES, 2013-2014 INSTRUCTIONS: Choose the type of change from the menu below and fill in the other columns. Type (from menu) Personnel or organizational change Description of Change Susanne Grossman Leave Reason for Change FMLA Date/Semester January 6, 2014 – January 31, 2014 February 24, 2014 – August 17, 2014 Evaluation of Change* Queensborough Community College Personnel or organizational change Non-teaching Department Mario Lopez serving as the Interim Internship Coordinator/Placement Advisor 2013-2014 Academic Year Replacing (temporarily) February 24, Susanne 2014 – August Grossman 15, 2014 during her most recent FMLA. Mario is performing extremely well in the Interim position. *Please note that, if change has been too recent to evaluate, you may indicate NA. MENU Type of change Personnel or organizational change Service, program, or project change Facilities/space Equipment Other Description New personnel, retirees, resignations, organizational changes, addition of departmental responsibilities, CCAS (13.3b), reclassification, merit increase, etc. Changes to the number, volume, or type of services, programs, or projects Renovations or development of new facilities (i.e., computer laboratories or relocation) Acquisition of new or disposition of old equipment Other changes affecting the department not included above and including interactions with other departments E. ASSESSMENT AND EVALUATION, 2013-2014 INSTRUCTIONS: Please fill in the table below according to the assessment you conducted this academic year. In the column, “recommended action plan,” please indicate the reasons for the recommended action(s) and any recommended modifications to target outcome(s). Key Performance Indicator* Target outcome(s) for Key Performance Indicator** Actual outcome(s) The Career Services website Creation of a newly redesigned Career Services website Students participation in cooperative Support and expand Met this by 5% student outcome participation in Met this outcome Recommended action plan Continue enhancing website featuring student and employer testimonials to maintain a dynamic and compelling website Use all marketing tools, faculty, Recommended status of Core Activity and KPI (see menu) Completed Continuing Queensborough Community College Non-teaching Department education/internship cooperative experiences education/internship experiences (in the Strategic Plan) Volume of FOCUS 2 Maintain the users volume of FOCUS 2 users. (in the Strategic Plan) Met this outcome Volume of student attendance at the Internship and Cooperative Education Forum Met this outcome. Increase numbers of freshman attending the Internship and Cooperative Education Forum 2013-2014 Academic Year staff and employer contacts to market both concept and actual internships to students to encourage student participation in internships. Continue Completed work with faculty/staff to ensure that professors encourage use of FOCUS 2 in their ST100 classes, so that students are driven to complete FOCUS 2 and reflect upon it with an advisor. Continue to Completed target awareness with the ST100 professors, class visits, and New Freshman Welcome events to increase attendance at the Internship and Cooperative Education Forum Queensborough Community College Student profiles on the Career Services website highlighting the impact of our services Non-teaching Department Create testimonials featuring QCC students achieving success in areas of professional development. Met this outcome. 2013-2014 Academic Year Continue to create student testimonials about career exploration and curriculum choice, internship participation, securing employment, etc. to enable viewers to see myriad paths to student success at QCC. Modified Notes: *The items in this column correspond to “indicators to be assessed” in part A, column 3. **To be more effective and meaningful, assessment efforts should focus on selected KPIs each academic year; over time, assessments should be rotated through all the department’s KPIs. MENU Completed Continuing Modified Discontinued Core activity has been completed Core activity and KPI will continue as before Core activity and KPI have been modified Core activity and KPI have been discontinued F. ASSESSMENT PLAN FOR NEW YEAR, 2014-2015 Core Activity (New Year) Key Performance Indicator (New Year) Target Outcome(s)* Plan for Achieving Target Outcome Enable students to complete their curricula/career plan Volume of students completing FOCUS 2 advisement process Increase number of students completing FOCUS 2 advisement process by 5%. Promote internships/co-op Student participation Support and expand in cooperative by 5% student Increase outreach efforts to all faculty/staff using FOCUS 2 with new and returning student users to enable students to complete their curricular/career plan. Use all marketing tools, faculty, staff Queensborough Community College Non-teaching Department education experiences to QCC students. education/internship experiences participation in cooperative education/internship experiences (in the Strategic Plan) Motivate students to utilize our services. Student milestones on the Career Services website highlighting the impact of our services on their professional development Ensure that all members of the Career Services staff are up-to-date in their industry to be credible experts on campus. Professional development of staff (Directed by CUNY VC of Student Affairs for all Offices of Career Services) Enable students to have a professional presence online. Creation of LinkedIn presentation. Creation of a timeline featuring one or more QCC students achieving success in areas of professional development throughout their tenure at QCC and beyond. Narrative statement detailing professional development achievements including certifications, conference participation, board service, publications and leadership. Presentation on value and use of LinkedIn. Provide access to job and internship postings to QCC Create a job and Publish job and internship searchable internship posting and manageable tool to Career 2013-2014 Academic Year and employer contacts to market both concept and actual internships to students to encourage student participation in internships Work with the ACC to learn and use software tools to create an engaging timeline to motivate students to use our services. Provide time and funding for staff training and professional activities to remain up-to-date in their industry. Lead and work collaboratively with all members of the Career Services team to create a presentation and schedule time with the moderator of the Business Society to present to students to assist them in creating a professional presence online. Work with the ACC to design a searchable, Queensborough Community College students and alumni. posting tool. Non-teaching Department Services site 2013-2014 Academic Year manageable posting tool for jobs and internships that the Office of Career Services obtains from employers. *Targets indicated here will direct assessment efforts for the following year – see part A, column 3. Before submitting your year-end report to the Office of Strategic Planning, Assessment, and Institutional Effectiveness, please send it to your divisional head or supervising dean for review and approval. Once approved and submitted, the report will be posted as a pdf document on the college’s website.