Campus Writing Center
The Campus Writing Center supports students’ retention-to-graduation by providing free
tutoring and e-tutoring services in English, Writing-Intensive and/or writing related
coursework. The CWC further provides students with workshops for Grammar,
preparation for the CUNY exit-from-remediation exam in writing (CATW), and the Ability To
Benefit (ATB) exam. The Campus Writing Center spotlights student satisfaction through its
excellent customer and program services, as well as the professionalism and rigorous
training of its tutors, e-tutors, and workshop facilitators.
Core Activities and Performance
Core Activity
Key PI
Indicators
Tutoring/e-tutoring
Course outcomes
Yes
Exit-from-remediation writing exam prep
workshops
Exit-from-remediation Writing exam pass rates
Yes
Educational technology
Volume of service delivery
No
Grammar Clinics
Volume of service delivery
No
Tutor training
Tutor skill levels; Student satisfaction
No
Department-Sponsored Staff Development Activities
Activity Type
Topic
Date
Total
CWC: "Foundations of Academic Support" - Part 2
8/24/2011
18
Weekly Tutor Training Events – throughout Fall ‘11, Spring ‘12
9/12/2011
16
CWC: "Foundations of Academic Support" - Part 2
1/26/2012
17
CAT-W Information Session for Faculty/HEOs
2/1/2012
25
Weekly Tutor Training Events – throughout Fall ‘11, Spring ‘12
2/6/2012
17
WAC/WI Faculty Development Training: "Using the CWC and iPASS with WI
Students"
9/13/2011
14
WAC/WI Faculty Development Training: "Using the CWC and iPASS with WI
Students"
2/21/2012
12
Consolidated Learning Centers Orientation
1/25/2012
50
both
gave presentations
organized
Professional Achievements and Activities of Individual Staff
Achievement Type
Other
First Name
Last Name
Achievement
Semester
Dion
Pincus
"Campus Conversation": MAeP
Spring 2012
Pedagogy, Materials, and Outcomes.
Conference Presentation,
other
Professional Achievements and Activities of Individual Staff
Achievement Type
Other
First Name
Last Name
Achievement
Semester
Robin
Levine
CUNY Best Practices in Reading and
Writing
Fall 2011
Robin
Levine
CAT-W norming and scoring; field
test scoring
Spring 2012
Joseph
Labozzetta
Tutor Training materials
Fall 2011
Joseph
Labozzetta
Tutor Training materials
Spring 2012
Robin
Levine
CAT-W Lesson Plans
Fall 2011
Robin
Levine
CAT-W Lesson Plans
Spring 2012
Dion
Pincus
Faculty Development materials:
Moving Ahead with e-Portfolios
(MAeP) Toolkit, Semester 1
Fall 2011
Dion
Pincus
Faculty Development materials:
Moving Ahead with e-Portfolios
(MAeP) Toolkit, Semesters 1 & 2
Spring 2012
Robin
Levine
ADA/504 Committee
Spring 2012
Dion
Pincus
Chairperson: Senate Standing
Committee on Environment, Quality
of Life, and Disability Services
Fall 2011
Dion
Pincus
Chairperson: Senate Standing
Committee on Environment, Quality
of Life, and Disability Services
Spring 2012
Dion
Pincus
Campus co-Executive: Sustainability
Committee
Fall 2011
Dion
Pincus
Campus co-Executive: Sustainability
Committee
Spring 2012
Dion
Pincus
Campus co-Chair: QCC Tobacco
Policy Implementation Working
Group
Fall 2011
Dion
Pincus
Campus co-Chair: QCC Tobacco
Policy Implementation Working
Group
Spring 2012
Dion
Pincus
HEO Voting Member-At-Large: QCC
Academic Senate
Spring 2012
Conference, workshop,
training attended
Materials Development
Service to department,
College, University,
community, and/or
professional society
Changes in Department within Last Year
Change Type
Change
Reason
Semester
CWC receipt of 18 student laptops
Cyclical Tech Fee upgrade of CWC
laptops
Fall 2011
Equipment
Assessment and Evaluation
KPI
Target Outcome
Actual Outcome
Action Plan
Status
KPI 1:
Tutoring/e-tutoring:
Course Outcomes
KPI 1. Course outcomes:
a. Students who receive
tutoring/e-tutoring for a
course will pass their
course(s) with a grade of C
or better, at a rate equal to
or greater than 85%.
KPI 1. Course Outcomes:
a. Of the 2,958 unique students
who received tutoring /
e-tutoring services for a course,
2,377 (86%) passed their
course(s) with a grade of C or
better.
KPI 1. Course
Outcomes:
a. Continue tutor
training.
Continuing
KPI 1:
Tutoring/e-tutoring:
Course Outcomes
KPI 1. Course Outcomes:
b. The frequency of
tutoring / e-tutoring
contacts will be explored
and assessed, relative to
students’ completion of
their course(s) with a
grade of C or better.
KPI 1. Course Outcomes:
b. Outcomes by frequency of
utilization of tutoring / e-tutoring
services for coursework:
KPI 1. Course
Continuing
Outcomes:
b. Continue to encourage
faculty to consider
requiring multiple CWC
tutoring sessions for their
students.
1 appt:
1345 of 1712 students (85%)
received grades of C or better.
2 or 3 appts:
721 of 884 students (86.5%)
received grades of C or better
4+ appts:
310 of 362 students (88%)
received grades of C or better
KPI 2: Volume of
Service Delivery
KPI 3: Student
Satisfaction.
KPI 2. Volume of service
delivery.
KPI 2. Volume of Service
Delivery.
KPI 2: Volume of Service Continuing
Delivery.
The volume of
tutoring/e-tutoring delivery
to unique students will be
equal to or greater than
the volume of service
delivery from the prior AY.
The number of unique students
served with tutoring/e-tutoring
services over AY2011-2012 was
3181, an increase of 16% over
the prior AY.
Continue outreach
through such means as
email, faculty contact,
WAC trainings, classroom
visits, flyers, and a visible
presence on the quad
during high traffic hours.
KPI 3. Student Satisfaction. KPI 3: Student Satisfaction.
Students who receive
tutoring/e-tutoring services
will report that their overall
experience with their
tutor(s) was very
satisfactory / excellent at a
rate of 85% or higher.
Of the 562 students who
completed and returned their
student satisfaction survey during
AY2011-2012, 96.4% reported
that their overall experience was
very satisfactory / excellent.
KPI 3: Continue tutor
training and front desk
training.
Continuing
Assessment and Evaluation
KPI
Target Outcome
Actual Outcome
KPI 1:
Tutoring/e-tutoring:
Course Outcomes
KPI 1. Course Outcomes:
c. The pass-rates of
students who received
tutoring/e-tutoring for the
six highest-volume courses
at the CWC (EN101,
EN102, PH110, SP2211,
SS310, and SS510) and
who received final grades
of greater than/equal to
"C" will be greater
than/equal to the MEAN
pass-rates of ALL students
in those same courses with
final grades greater
than/equal to "C".
KPI 1: Course Outcomes:
Action Plan
Status
KPI 1. Course
Modified
Outcomes:
The pass-rates of students who c. Continue comparison
received tutoring/e-tutoring for
of course outcomes for
the six highest-volume courses at students treated by CWC
the CWC (EN101, EN102, PH110, in tutoring/e-tutoring
SP2211, SS310, and SS510)and with the MEAN of ALL
who received final grades of
students taking the same
greater than/equal to "C" was
courses.
between 10 to 24 percentage
points greater than the MEAN
pass-rates of ALL students in
those same courses with final
grades greater than/equal to "C":
CWC:EN101 - 79% final grades
greater than/equal to "C";
MEAN of ALL EN101 - 69%
greater than/equal to "C".
CWC:EN102 - 81% greater
than/equal to "C";
MEAN of ALL EN102 - 76%
greater than/equal to "C".
CWC:PH110 - 79% greater
than/equal to "C";
MEAN of ALL PH110 - 65%
greater than/equal to "C".
CWC:SP211 - 94% greater
than/equal to "C";
MEAN of ALL SP211 - 78%
greater than/equal to "C".
CWC:SS310 - 77% greater
than/equal to "C";
MEAN of ALL SS310 - 67%
greater than/equal to "C".
CWC:SS510 - 74% greater
than/equal to "C";
MEAN of ALL SS510 - 50%
greater than/equal to "C".
A chart comparing the outcomes
of CWC-treated students in the
six highest-volume courses with
the MEAN of ALL students in
those same courses is available
upon request.
Assessment and Evaluation
KPI
Target Outcome
Actual Outcome
Action Plan
Status
KPI 4:
Exit-fromremediation Writing
exam prep
workshops: CWC
Pass-rates
KPI 4:
Exit-from-remediation
Writing exam prep
workshops: CWC
Pass-rates.
KPI 4: Exit-from-remediation
Writing exam prep workshops:
CWC Pass-rates.
KPI 4:
Exit-from-remediation
Writing exam prep
workshops: CWC
Pass-rates.
Modified
Increase CWC CAT-W
exit-from-remediation
writing exam workshop
pass rates by 2% to 80%.
a. Of the total number of unique
students (640) who prepared
with CWC CAT-W exam prep
workshops during AY 2010-2011,
78% (499) passed their re-test.
b. QCC exit-from-remediation
(BE-112 and BE-205) CATW
pass-rate for Fall 2011 to Spring
2012: 45%
** Maintain CWC CAT-W
exit-from-remediation
writing exam workshop
pass rates at a rate equal
to or greater than the
BE112/205 CAT-W pass
rate for the same AY.
c. * While not meeting the target
pass rate of 2% higher than the
previous year, AY 2011-2012’s
pass rate maintains last year’s
pass rate while serving 60%
more students (640 compared to
398 in AY 2010-2011).
d. ** In light of the CWC’s high
pass rate achievement and the
program's movement towards
assessments based on
comparison of Program
Outcomes with College
Outcomes, the CWC intends to
modify its recommended action
plan accordingly.
Assessment Plan
Core Activity
KPI
Target Outcome
Plan
Tutoring/e-tutoring
Tutoring/e-tutoring: KPI 1:
Course Outcomes
Tutoring/e-tutoring: KPI 1: Course
Outcomes.
Tutoring/e-tutoring: KPI 1:
Course Outcomes.
1. Students who receive
Continue tutor training
tutoring/e-tutoring for a course will
pass their course(s) with a grade of C
or better, at a rate equal to or
greater than 85%.
Tutoring/e-tutoring
Tutoring/e-tutoring: KPI 2:
Volume of Service Delivery
Tutoring/e-tutoring: KPI 2: Volume of Tutoring/e-tutoring: KPI 2:
Service Delivery.
Volume of Service Delivery.
2. The volume of tutoring/e-tutoring
delivery to unique students will be
equal to or greater than the volume
of service delivery from the prior AY.
Continue outreach; continue
to encourage faculty to
consider requiring multiple
CWC tutoring sessions for
their students.
Assessment Plan
Core Activity
KPI
Target Outcome
Plan
Tutoring/e-tutoring
Tutoring/e-tutoring: KPI 3:
Student Satisfaction
Tutoring/e-tutoring: KPI 3: Student
Satisfaction.
Tutoring/e-tutoring: KPI 3:
Student Satisfaction.
Students who receive
tutoring/e-tutoring services will
report that their overall experience
with their tutor(s) was very
satisfactory/excellent at a rate of
85% or higher.
Continue tutor and front desk
training.
Exit-from-remediation Writing exam
prep workshops: KPI 1:
Exit-from-remediation Writing exam
prep workshops.
Exit-from-remediation Writing
exam prep workshops: KPI 1:
Exit-from-remediation Writing
exam prep workshops.
Exit-from-remediation
Writing exam prep
workshops
Exit-from-remediation Writing
exam prep workshops: KPI 1:
Exit-from-remediation Writing
exam prep workshops
As discussed in Year-End Report,
Continue workshop facilitator
Section "Assessment Evaluation",
training.
modification to the target outcome
will continue, e.g., students
participating in CWC CAT-W
workshops will pass the CAT-W exam
at a % rate equal to or greater than
the BE112 / 205 CAT-W pass rate for
the corresponding AY.