Queensborough Community College
DEPARTMENT:
Non-teaching Department
ASAP
July 2013
2012-2013 ACADEMIC YEAR
MISSION
The Accelerated Study in Associate Programs (ASAP) at Queensborough Community College is
dedicated to fostering and sustaining a student-centered community by creating a small college
environment within a large urban university. The program provides a nurturing atmosphere, through
financial, academic, career and personal support, which promotes lifelong, active learning along with a
sense of community and responsibility. With guidance from ASAP Student Managers, a Student
Management Coordinator, a Career and Employment Specialist, and a Director, ASAP students enjoy
personalized advisement, cohort-based education, job-related advice and specialized enrichment activities
which support collaborative learning, higher retention and higher graduation rates. These full-time
students are prepared to graduate within two to three years and are informed about transfer and/or
employment possibilities through a network of resources within ASAP and the College. The goal of the
program is to graduate at least fifty percent of each initial cohort of students within three years.
A. DEPARTMENT CORE ACTIVITIES AND PERFORMANCE
Core Activities
Key Performance Indicators
Indicators to Be
Assessed
Briefly list the major
activities conducted or
performed to support the
mission of the
department.
Briefly list the corresponding Key Performance
Indicators (KPIs) that measure the effectiveness of
the department’s activity. Key performance
indicators are not outcomes—for example, a KPI
might be “volume of service,” whereas an outcome
might be “increase volume of service by 5 percent”).
Number of Students Enrolled
Yes or no. Indicators
to be assessed should
come from the
previous year’s
report, part F,
column 4.
Yes
Monthly tracking reports
No
Student Attendance
Persistence and student/faculty satisfaction
No
No
Monthly tracking reports and faculty feedback
Yes
Recruitment
Meetings with Student
Managers/need-based
activities and advisement
ASAP Seminar
Cohort classes
Faculty contact and
meetings
Career and Employment
advisement
Enrichment Activities
Transfer Advisement
B.
Awareness and utilization of Career & Employment
Resources
Student feedback
Graduates who transfer to 4 year colleges
No
No
Yes
DEPARTMENT-SPONSORED ACTIVITIES, 2012-2013
Type of Activity and Topic
ASAP SUMMER INSTITUTE COHORT 6
ASAP SUMMER INSTITUTE COHORT 6
ASAP SUMMER INSTITUTE COHORT 6
ASAP & BUSINESS SOCIETY: A DAY IN THE LIFE
OF A SECURITY ANALYST
ASAP: COMMUNICATION – LEARNING TO LISTEN
Organized,
Presented, or Both
Date
Number
Attending
BOTH
BOTH
BOTH
ORGANIZED
8/20/2012
8/21/2012
8/22/2012
9/19/2012
350
352
330
52
BOTH
9/19/2012
28
Queensborough Community College
Non-teaching Department
BOTH
9/19/2012
9/19/2012
9/20/2012
9/20/2012
9/20/2012
11/6/2012
11/6/2012
11/6/2012
11/6/2012
9/24/2012
9/27/2012
11/8/2012
9/27/2012
10/2/2012
10/3/2012
3/6/2013
3/21/2013
10/4/2012
10/10/2012
10/15/2012
10/15/2012
10/15/2012
10/16/2012
10/17/2012
10/18/2012
10/19/2012
10/10/2012
10/16/2012
11/29/2012
3/14/2013
4/4/2013
5/9/2013
10/25/2012
11/5/2012
11/14/2012
11/16/2012
11/19/2012
11/20/2012
11/21/2012
26
19
16
34
28
16
8
26
20
42
42
15
7
5
26
23
9
26
22
28
24
26
35
44
33
34
21
10
8
6
7
7
35
15
19
5
28
28
10
ORGANIZED
ORGANIZED
11/27/2012
11/28/2012
14
6
BOTH
12/4/2012
4
BOTH
BOTH
BOTH
BOTH
ORGANIZED
12/5/2012
12/10/2012
12/11/2012
12/11/2012
12/12/2012
1/9/2013
64
130
28
15
10
38
BOTH
2/5/2013
13
& LEARNING TO TALK LIKE A VICTOR
ASAP: KNOW YOURSELFTHE PERSONAL STATEMENT
BOTH
ASAP FACULTY MEETING
ASAP MENTORING MEET AND GREET
ASAP & COUSELING CENTER: FOSTERING
HEALTHY RELATIONSHIPS
BOTH
BOTH
ORGANIZED
BOTH
ASAP WORKSHOP: PROGRAM REQUIREMENTS
ASAP FINANCIAL RESPONSIBILITY WORKSHOP
ASAP FACULTY MEETING
BOTH
BOTH
ASAP: YOUR CAREER – RESEARCHING &
UNDERSTANDING THE CHOICES
ASAP: MOCK INTERVIEW
CH-120 STUDY GROUP
ASAP: NETWORKING
BOTH
ASAP SOCIAL HOUR: PREPARING FOR FINAL
PAPERS, PROJECTS, TIME MANAGEMENT
ASAP: CAREERS IN BUSINESS WITH TED ROSEN
ASAP & BUSINESS SOCIETY: THE INS & OUTS OF
DEBT VS. CREDIT CARDS AND OTHER RELATED
BANK ISSUES
ASAP SOCIAL HOUR: HOW TO STUDY FOR
FINALS
ASAP: ENRICHMENT FORUM
ASAP OPEN MIC PARTY
ASAP: COMMUNICATION WORKSHOP
ASAP: TRANSFER WORKSHOP
ASAP BROADWAY TRIP: PETER AND THE
STARCATCHER
ASAP RESEARCH BASICS WORKSHOP
July 2013
BOTH
ORGANIZED
BOTH
Queensborough Community College
Non-teaching Department
July 2013
ORGANIZED
2/5/2013
2/19/2013
2/20/2013
2/22/2013
2/28/2013
2/26/2013
21
82
19
33
27
9
ORGANIZED
2/27/2013
57
ORGANIZED
2/27/2013
2/28/2013
3/5/2013
3/5/2013
3/5/2013
3/7/2013
3/13/2013
3/13/2013
3/13/2013
3/14/2013
25
26
20
21
17
30
23
20
14
22
ORGANIZED
3/18/2013
3/20/2013
3/21/2013
4/15/2013
3/20/2013
26
25
24
18
52
BOTH
ORGANIZED
4/10/2013
4/10/2013
24
23
ASAP WELCOME BACK: MOCKTAIL RECEPTION
ASAP: MARKETING YOURSELF WORKSHOP
BOTH
BOTH
ASAP & BUSINESS DEPT: CAREERS IN THE LAW
WORKSHOP WITH TED ROSEN
ASAP & BUSINESS SOCIETY: CAREER
OPPORTUNITIES IN ACCTG & FINANCE
WORKSHOP
ASAP & COUSELING CENTER: TEST TAKING
ANXIETY
ASAP FINDING YOUR OWN PATH TO SUCCESS
WORKSHOP
ASAP MEET & GREET FOR MENTORS & MENTEES
ASAP TIME MANAGEMENT WORKSHOP
BOTH
BOTH
ASAP CAREERS IN NOT FOR PROFIT WORKSHOP
ASAP & COUNSELING CENTER: STRESS
MANAGEMENT WORKSHOP
ASAP & FINANCIAL AID WORKSHOP
ASAP PRESENTING YOUR BEST SELF WORKSHOP
BOTH
ORGANIZED
BOTH
BOTH
BOTH
ASAP & BUSINESS SOCIETY: ETHICS IN THE
CLASSROOM AND WORKPLACE
ASAP PERSONAL RESPONSIBILITIES WORKSHOP
ASAP BROADWAY PLAY - SPIDERMAN: TURN
OFF THE DARK
ASAP & BUSINESS DEPT - THE BUSINESS OF
SPORTS WORKSHOP WITH TED ROSEN
ASAP NETWORKING YOUR BRAND WORKSHOP
ASAP TRIP: NY BOTANICAL GARDENS
ASAP RESUME & COVER LETTER PREVIEWS
ORGANIZED
4/16/2013
60
BOTH
ORGANIZED
BOTH
ASAP & BUSINESS SOCIETY: EMAIL ETIQUETTE
ASAP GRADUATION & BEYOND
ORGANIZED
BOTH
ASAP PUTTING YOURSELF IN THE PICTURE
WORKSHOP
BOTH
2013 ASAP GRADUATION RECEPTION
ASAP OPEN HOUSE
BOTH
BOTH
4/17/2013
4/19/2013
4/22/2013
4/25/2013
4/26/2013
4/24/2013
4/29/2013
4/29/2013
5/1/2013
5/1/2013
5/1/2013
6/4/2013
6/5/2013
28
15
17
29
21
66
21
44
23
23
28
69
21
C. INDIVIDUAL ACTIVITIES/ACHIEVEMENTS OF DEPARTMENT’S
ADMINISTRATIVE STAFF, 2012-2013
Name
Achievement type (from menu)
Bobbi Brauer
Conference attended:
2013 AACC Annual ConventionBridging to Excellence: Reimagining
Citation
Semester
Spring 2013
Conference date:
April 20-23, 2013
Queensborough Community College
Bobbi Brauer
Bobbi Brauer
Bobbi Brauer
Brian Williams Non-teaching Department
the Community College
Training Attended/Prof. Development
Service to College
Training Attended: SSD Series- How to
better serve students with Asperger’s
and Autism
Conference attended: NACADAAdvisors Without Borders Brian Williams
Training Attended: SSD Series- How to
better serve students with Asperger’s
and Autism
Rosanna Fernandez Training Attended: SSD Series- How to
better serve students with Asperger’s
and Autism Danielle IzzoConference attended: NYSTAA-How
Buckner to improve the transfer process with
NYS
Danielle IzzoTraining Attended: SSD Series- How to
Buckner better serve students with Asperger’s
and Autism Danielle IzzoWorkshop Attended: CUE ConferenceBuckner
Special support services, service
learning, mentoring, engaging
classroom practices
Stephen Atkins Conference attended: NCDA Regional
Career Practitioner Institute-Terrific
Career Training Techniques MENU
Book - authored
Book – edited
Newspaper/Magazine Article
Journal Article, other
Journal Article, peer-reviewed
Book, Chapter
Conference Presentation, other
Conference Presentation - published as proceedings
Book, introduction, preface, etc.
Lecture (Invited)
Art Exhibit Curated
Art Exhibited (juried show)
Service to department, College, University,
community, and/or professional society
ASAP Retreat
Member of QCC
Enrollment
Management Team
July 2013
Spring 2013
Fall 2012
Spring 2013
Spring 2013
Conference date:
March 20-22, 2013
Spring 2013
Spring 2013
Fall 2012 Conference
date: Sept. 14, 2012 Spring 2013
Spring 2013
Spring, 2013
Conference date:
Feb. 8-Feb. 9, 2013 Direction/Choreography/Dramaturgy/Design (dance, theater,
film)
Performance (music, dance, theater)
Music Composition Published/Performed
Play Produced/Performed
Review/Commentary (including Blogging)
Awards
Patent
Materials Development
Grants awarded (title, awarding agency, amount and period
of award)
Curriculum or laboratory development, workshop conducted
Works submitted/accepted/in press or in progress; works
reprinted/republished
Service as a reviewer/editor/consultant
Conference, workshop, training attended
Queensborough Community College
Non-teaching Department
Web Site Development
Other (scholarly or creative achievements
comparable to previous categories)
July 2013
Other (please explain)
D. DEPARTMENT CHANGES, 2012-2013
Type (from
menu)
Description of
Change
Service, program
or project change
Added new cohort 7
Service, program
or project change
Facilities/space
Hired ASAP Seminar
facilitator
Tighter quarters
Service, program,
or project change
Service, program,
or project change
Service, program,
or project change
Needs-Based Triage
Advisement
Faculty Mentoring
Program
Expanded Recruitment
Reason for Change
Date/Semester
Evaluation of
Change*
To replace graduated
students and to begin
ASAP Expansion
Facilitate ASAP
Seminar
Another program
brought into L-116
Increased enrollment
Fall 2012
Excellent
FY13
Excellent
Sept. 2012
Poor
FY13
Good
ASAP Expansion
FY13
Excellent
ASAP Expansion to
achieve 649 student
enrollment for FY14
Spring /Summer
2013
Excellent
*Please note that, if change has been too recent to evaluate, you may indicate NA.
MENU
Type of change
Personnel or organizational change
Service, program, or project change
Facilities/space
Equipment
Other
Description
New personnel, retirees, resignations, organizational changes, addition of
departmental responsibilities, CCAS (13.3b), reclassification, merit increase,
etc.
Changes to the number, volume, or type of services, programs, or projects
Renovations or development of new facilities (i.e., computer laboratories or
relocation)
Acquisition of new or disposition of old equipment
Other changes affecting the department not included above and including
interactions with other departments
E. ASSESSMENT AND EVALUATION, 2012-2013
Key Performance
Indicator*
RecruitmentNumber of
Students Enrolled
Target outcome(s)
for Key
Performance
Indicator**
300 new Cohort 6
students
Actual
outcome(s)
Enrolled 314
C6 studentsexceeded target
Recommended
action plan
Continue to recruit
new cohorts-info
sessions, outreach,
coordinated College
effort
Recommended
status of Core
Activity and
KPI
(see menu)
Continuing
Queensborough Community College
Non-teaching Department
Faculty contact
and meetingsMonthly tracking
reports and
faculty feedback
Transfer
AdvisementGraduates who
transfer to 4 year
colleges
40% faculty contact
or feedback
Overall 44%
faculty feedbackexceeded target
50% of grads will
transfer
75% of grads are
transferring exceeded target
Use new Starfish
program enacted by
College in lieu of
ASAP faculty
outreach
Targeted workshops
and advisement
July 2013
Modified
Continuing
Notes:
*The items in this column correspond to “indicators to be assessed” in part A, column 3.
**To be more effective and meaningful, assessment efforts should focus on selected KPIs each academic year; over time, assessments should be
rotated through all the department’s KPIs.
MENU
Completed
Continuing
Modified
Discontinued
Core activity has been completed
Core activity and KPI will continue as before
Core activity and KPI have been modified
Core activity and KPI have been discontinued
F. ASSESSMENT PLAN FOR NEW YEAR, 2013-2014
Core Activity
(New Year)
Key Performance
Indicator
(New Year)
Target
Outcome(s)*
Plan for Achieving
Target Outcome
Info sessions, outreach,
SUL Advisement &
QCC Media platforms
Enrollment &
monitoring attendance
Targeted Workshops &
Advisement
Divisional
Head
Approval
(Date)
Recruitment
Number of Students
Enrolled
349 new Cohort 7
students
ASAP Seminar
Student Attendance
Transfer
Advisement
Graduates who
transfer to 4 Year
Colleges
70% overall
attendance
50% of grads will
transfer
*Targets indicated here will direct assessment efforts for the following year – see part A, column 3.