Queensborough Community College
Non-teaching Department
DEPARTMENT: ASAP
2013-2014 Academic Year
2013-2014 ACADEMIC YEAR
MISSION
The Accelerated Study in Associate Programs (ASAP) at Queensborough Community College is dedicated to
fostering and sustaining a student-centered community by creating a small college environment within a large
urban university. The program provides a nurturing atmosphere, through financial, academic, career and
personal support, which promotes lifelong, active learning along with a sense of community and
responsibility. With guidance from ASAP Student Managers, a Student Management Coordinator, a Career
and Employment Specialist, and a Director, ASAP students enjoy personalized advisement, cohort-based
education, job-related advice and specialized enrichment activities which support collaborative learning,
higher retention and higher graduation rates. These full-time students are prepared to graduate within two to
three years and are informed about transfer and/or employment possibilities through a network of resources
within ASAP and the College. The goal of the program is to graduate at least fifty percent of each initial
cohort of students within three years.
A. DEPARTMENT CORE ACTIVITIES AND PERFORMANCE
Core Activities
Key Performance Indicators
Indicators to Be
Assessed
Briefly list the major
activities conducted or
performed to support the
mission of the department.
Briefly list the corresponding Key Performance
Indicators (KPIs) that measure the effectiveness of the
department’s activity. Key performance indicators are
not outcomes—for example, a KPI might be “volume
of service,” whereas an outcome might be “increase
volume of service by 5 percent”).
Number of Students Enrolled
Yes or no. Indicators
to be assessed should
come from the
previous year’s
report, part F,
column 4.
Yes
No
Recruitment
Meetings with Student
Managers/need-based
activities and advisement
ASAP Seminar
Cohort classes
Faculty contact and meetings
Career and Employment
advisement
Enrichment Activities
Transfer Advisement
B.
Monthly tracking reports
Student Attendance
Persistence and student/faculty satisfaction
Monthly tracking reports and faculty feedback
Awareness and utilization of Career & Employment
Resources
Student feedback
Graduates who transfer to 4 year colleges
Yes
No
No
No
No
Yes
DEPARTMENT-SPONSORED ACTIVITIES, 2013-2014
Type of Activity and Topic
Organized,
Presented, or Both
Date
Number
Attending
ASAP SUMMER INSTITUTE 2013
BOTH
8/19/2013
185
ASAP SUMMER INSTITUTE 2013
BOTH
8/20/2013
365
ASAP SUMMER INSTITUTE 2013
BOTH
8/21/2013
194
ASAP: CAREER RESEARCH WORKSHOP
BOTH
9/19/2013
24
Queensborough Community College
Non-teaching Department
2013-2014 Academic Year
ASAP:UNLEASHING YOUR POTENTIAL WORKSHOP
SERIES: WHERE YOU’VE BEEN AND WHERE YOURE
GOING
ASAP:UNLEASHING YOUR POTENTIAL WORKSHOP
SERIES: WHERE YOU’VE BEEN AND WHERE YOURE
GOING
ASAP: CAREER RESEARCH WORKSHOP
BOTH
9/19/2013
24
BOTH
9/20/2013
30
BOTH
9/25/2013
23
ASAP & BUSINESS SOCIETY: HOW TO TALK TO
PEOPLE EFFECTIVELY
ASAP: CAREER RESEARCH WORKSHOP
ORGANIZED
9/25/2013
14
BOTH
9/27/2013
21
ASAP: FACULTY MENTORING- MEET AND GREET
BOTH
10/7/2013
38
ASAP: BUILDING YOUR OWN BRAND WORKSHOP
BOTH
10/9/2013
23
ASAP:UNLEASHING YOUR POTENTIAL WORKSHOP
SERIES: DISCOVERING WHAT MOVES YOU
BOTH
10/10/2013
30
ASAP:UNLEASHING YOUR POTENTIAL WORKSHOP
SERIES: DISCOVERING WHAT MOVES YOU
BOTH
10/11/2013
20
ASAP: BUILDING YOUR OWN BRAND WORKSHOP
BOTH
10/11/2013
20
ASAP: FINANCIAL RESPONSIBILITIES WORKSHOP
BOTH
10/16/2013
72
ASAP & COUNSELING CENTER: STRESS
MANAGEMENT WORKSHOP
ASAP: BUILDING YOUR OWN BRAND WORKSHOP
ORGANIZED
BOTH
10/17/2013
10/22/2013
10
22
ASAP CLUB & MUSLIM STUDENT ASSOC: EID EVENT
ORGANIZED
10/23/2013
7
ASAP & COUNSELING CENTER: STRESS
MANAGEMENT WORKSHOP
ASAP CLUB MEETING
ORGANIZED
10/28/2013
8
ORGANIZED
10/30/2013
6
ASAP MOCK INTERVIEW WORKSHOP
BOTH
11/5/2013
16
ASAP CAREER MATCH MAKING SESSION
BOTH
11/6/2013
24
ASAP MOCK INTERVIEW WORKSHOP
BOTH
11/7/2013
15
ASAP CLUB MEETING: FEMINISM TALK
ORGANIZED
11/13/2013
5
ASAP: BUSINESS TRANSFER DAY
BOTH
11/13/2013
55
ASAP & COUNSELING CENTER: STUDY SKILLS
WORKSHOP
ASAP FACULTY MEETING
ORGANIZED
11/14/2013
7
BOTH
11/14/2013
29
ASAP TRANSFER WORKSHOP
BOTH
12/4/2013
50
ASAP OPEN MIC PARTY
BOTH
12/10/2013
119
ASAP CLUB
ORGANIZED
12/11/2013
6
ASAP CLUB FAIR
BOTH
1/29/2014
17
ASAP MEET AND GREET
BOTH
2/5/2014
14
ASAP: RESUME/ WRITING WORKSHOP
BOTH
2/19/2014
27
ASAP: RESUME/ WRITING WORKSHOP
BOTH
2/21/2014
28
ASAP &BUSINESS SOCIETY: CAREER
OPPORTUNITIES IN ACCOUNTING WORKSHOP
ASAP: RESUME/ WRITING WORKSHOP
ORGANIZED
2/26/2014
18
BOTH
2/27/2014
34
ASAP-CAREERS IN BUSINESS PANEL
BOTH
3/5/2014
22
ASAP CLUB MEETING
ORGANIZED
3/5/2014
12
ASAP: UNLEASHING YOUR POTENTIAL WORKSHOP
BOTH
3/10/2014
36
Queensborough Community College
Non-teaching Department
2013-2014 Academic Year
ASAP: USING SOCIAL MEDIA TO NETWORK
WORKSHOP
ASAP: UNLEASHING YOUR POTENTIAL WORKSHOP
BOTH
3/11/2014
25
BOTH
3/13/2014
34
ASAP: USING SOCIAL MEDIA TO NETWORK
WORKSHOP
ASAP: FINANCIAL AID WORKSHOP
BOTH
3/14/2014
21
ORGANIZED
3/17/2014
11
ASAP: FINANCIAL AID WORKSHOP
ORGANIZED
3/17/2014
11
ASAP: FINANCIAL AID WORKSHOP
ORGANIZED
3/18/2014
10
ASAP-WORKSHOP-CAREERS IN NOT FOR PROFIT
ORGANIZATIONS
ASAP CLUB MEETING
BOTH
3/19/2014
38
ORGANIZED
3/19/2014
6
ASAP: FINANCIAL AID WORKSHOP
ORGANIZED
3/20/2014
11
ASAP OPEN HOUSE
BOTH
3/26/2014
61
ASAP-CAREER DEVELOPMENT TEAMS BRING YOU:
THE ELEVATOR PITCH
ASAP: USING SOCIAL MEDIA TO NETWORK
WORKSHOP
ASAP: PERSONAL RESPONSIBILITY WORKSHOP
BOTH
3/27/2014
17
BOTH
3/27/2014
23
BOTH
4/2/2014
12
ASAP: CAREER ETIQUETTE WORKSHOP
BOTH
4/7/2014
23
ASAP: TIME MANAGEMENT WORKSHOP
BOTH
4/8/2014
14
ASAP: NETWORKING YOUR BRAND WORKSHOP
BOTH
4/9/2014
37
ASAP: TIME MANAGEMENT WORKSHOP
BOTH
4/10/2014
12
ASAP: CAREER ETIQUETTE WORKSHOP
BOTH
4/24/2014
29
ASAP: DESIGN STUDIO EVENT
BOTH
4/24/2014
20
ASAP: BREAKFAST INFORMATION SESSION
BOTH
4/25/2014
28
ASAP: TEST TAKING WORKSHOP
BOTH
5/5/2014
TBD:
ASAP: TEST TAKING WORKSHOP
BOTH
5/6/2014
TBD:
ASAP: WHY INTERN WORKSHOP
BOTH
5/7/2014
TBD:
ASAP: TRANSFER WORKSHOP
BOTH
5/14/2014
TBD:
ASAP: 2014 GRADUATION RECEPTION
BOTH
5/29/2014
TBD: 300
C. INDIVIDUAL ACTIVITIES/ACHIEVEMENTS OF DEPARTMENT’S
ADMINISTRATIVE STAFF, 2013-2014
Name
Bobbi Brauer
Achievement type (from
menu)
Conference attended:
2013 The First Year
Experience
Training Attended/Prof.
Development
Service to College
Bobbi Brauer
Service to College
Danielle Izzo
Danielle Izzo
Materials Development
Lecture (invited)
Bobbi Brauer
Bobbi Brauer
Citation
Semester
SP 14
ASAP Retreat
SP 14
Member of QCC Enrollment
Management Team
Chair Search Committee-ASAP
Advising Manager
ASAP Program Advisement Guide
ASAP Career Matchmaking
FA 13
SP 14
SP 14
FA13
FA13
Queensborough Community College
Non-teaching Department
Danielle Izzo
Danielle Izzo
Melissa Schwartz
Stephen Atkins
Conference attended
Conference attended
Materials Development
Other
Stephen Atkins
Service to College
Stephen Atkins
Service to College
Stephen Atkins
Service to College
Stephen Atkins
Rosanna Fernandez
Rosanna Fernandez
Victoria Wallace
Conference attending
Conference Attending
Conference Attending
Service to College
Victoria Wallace
Bridget Tambini
Other
Workshop
Bridget Tambini
Bridget Tambini
Conference Presentation
Conference Attending
2013-2014 Academic Year
Workshop
Advisor Mini-Conference
CUNY CUE Conference
QCC ASAP Action Plan
Creation of ASAP Career
Development Team
How To Talk to People Effectively –
Business Society
Careers in Business Panel – Business
Society
Personal Development Panel –
Student Activities/Student Gov’t
NCDA Global Conference
CUNY CUE Conference
NACADA Region 10 Conference
ASAP Faculty Mentoring Meet and
Greet
Forming ASAP Club
ASAP Academic Success
Workshops – “Unleashing Your
Potential”
ASAP Mini-Conference
NACADA Region 10 Conference
FA13
SP14
FA13
FA 13
FA 13
SP 14
SP 14
SP 14
SP14
SP14
FA 13
SP14
FA 13
FA13
SP14
FA13
SP14
D. DEPARTMENT CHANGES, 2013-2014
Type (from menu)
Description of
Change
Service, program or
project change
Added new cohort 7
Personnel or
organizational change
Personnel or
organizational change
Service, program, or
project change
Hired new Student
Manager
Hired new CA
Expanded
Recruitment
Tighter quarters
Facilities/space
Service, program or
project change
Group meetings
Reason for Change
Date/Semester
Evaluation of
Change*
To replace graduated
students and to begin
ASAP Expansion
Increased Enrollment
Fall 2013
Excellent
Fall 2013
Excellent
Increased Enrollment
Fall 2013
Excellent
ASAP Expansion to
achieve 825 student
enrollment for FY15
Increase in Enrollment
and Staff
Increased Enrollment
and Caseloads
Spring /Summer
2014
N/A
Fall 2013
Poor
Fall 2013/Spring
2014
Good
*Please note that, if change has been too recent to evaluate, you may indicate NA.
MENU
Type of change
Personnel or organizational
change
Service, program, or project
change
Facilities/space
Description
New personnel, retirees, resignations, organizational changes, addition of
departmental responsibilities, CCAS (13.3b), reclassification, merit increase, etc.
Changes to the number, volume, or type of services, programs, or projects
Renovations or development of new facilities (i.e., computer laboratories or
relocation)
Queensborough Community College
Equipment
Other
Non-teaching Department
2013-2014 Academic Year
Acquisition of new or disposition of old equipment
Other changes affecting the department not included above and including
interactions with other departments
E. ASSESSMENT AND EVALUATION, 2013-2014
Key Performance
Indicator*
Target outcome(s)
for Key
Performance
Indicator**
Actual
outcome(s)
RecruitmentNumber of
Students Enrolled
349 new Cohort 7
students
Enrolled 360
new Cohort 7
studentsexceeded target
ASAP Seminar
70% overall
attendance
50% of grads will
transfer
86% overall
attendance
Transfer
AdvisementGraduates who
transfer to 4 year
colleges
103 students out
of 121 FY14
projected grads
are transferring
to a 4 yr college =
85.12%
Recommended
action plan
Continue to recruit
new cohorts-info
sessions, outreach,
coordinated
College effort
Change some of the
seminar topics
Targeted
workshops and
advisement
Recommended
status of Core
Activity and
KPI (see menu)
Continuing
Modified
Continuing
Notes:
*The items in this column correspond to “indicators to be assessed” in part A, column 3.
**To be more effective and meaningful, assessment efforts should focus on selected KPIs each academic year; over
time, assessments should be rotated through all the department’s KPIs.
MENU
Completed
Continuing
Modified
Discontinued
Core activity has been completed
Core activity and KPI will continue as before
Core activity and KPI have been modified
Core activity and KPI have been discontinued
F. ASSESSMENT PLAN FOR NEW YEAR, 2014-2015
Core Activity
(New Year)
Key Performance Indicator
(New Year)
Target Outcome(s)*
Recruitment
Number of Students
Enrolled
825 new Cohort 8
students
ASAP Seminar
Student Attendance
70% overall attendance
Transfer
Advisement
Graduates who transfer to 4
Year Colleges
50% of grads will
transfer
Plan for Achieving
Target Outcome
Info sessions, outreach,
class visits, mailings,
phone calls, texting pilot,
QCC Media platforms
Enrollment &
monitoring attendance
Targeted Workshops &
Advisement
*Targets indicated here will direct assessment efforts for the following year – see part A, column 3.
Queensborough Community College
Non-teaching Department
2013-2014 Academic Year
Before submitting your year-end report to the Office of Strategic Planning,
Assessment, and Institutional Effectiveness, please send it to your divisional
head or supervising dean for review and approval. Once approved and
submitted, the report will be posted as a pdf document on the college’s
website.