MCDOWELL COUNTY DEPARTMENT OF SOCIAL SERVICES
VACANCY ANNOUNCEMENT
CLASSIFICATION TITLE: VETERANS SERVICES OFFICER (IMC I)
POSITION IS FULL TIME AND BENEFITED
JOB LOCATION: SENIOR CENTER
Job Description:
Work involves assisting local veterans and their dependants in obtaining benefits from
the Department of Veterans Affairs and the State of North Carolina. Duties include
interviewing veterans and their dependants, advising them of their rights and benefits
under federal and state laws, guiding them in selecting the most advantageous options,
selecting and preparing proper forms, assisting in obtaining legal documents, medical
statements and affidavits, preparing letters, assisting veterans in gaining admission to
veterans hospitals, assisting in obtaining educational benefits, advising concerning
allotments and financial relief and other related work as required. Employee reports to a
Social Work Supervisor
Minimum Training and Experience Requirements:
Required Training & Experience: Completion of high school or equivalent and five
years of progressively responsible secretarial or clerical/administrative experience
including one year of administrative or office management experience; or completion of a
two-year secretarial science or business administration program and three years of
progressively responsible secretarial or clerical/administrative experience including one
year of administrative or office management experience; or completion of a four-year
program in a college or university preferably with major emphasis on coursework in
business administration, public administration or other related field and six months of
administrative or office management experience; or an equivalent combination of training
and experience.
Knowledge, Skills and Abilities: Knowledge of veteran’s law, regulations,
administrative procedures and policies. Working knowledge of the organization and
functioning of the State and Federal Governments, especially the U.S. Department of
Veterans Affairs and the North Carolina Division of Veterans Affairs. Knowledge of
where and how to obtain certain public documents in this and other states. Above
average layman’s knowledge of the human anatomy and diseases, in order to properly
handle disability claims. Ability to interpret and apply the various laws, regulations and
directives relating to veterans benefits, and to explain these in simple terms to others.
Ability to deal sympathetically and patiently, but positively and objectively, with
veterans and their dependents. Ability to efficiently and effectively interact with co-
workers to accomplish common tasks; Ability to have efficient and courteous interaction
with the employer’s customers; Ability to function in highly stressful circumstances;
Ability to maintain high level of professionalism and to conduct business in an ethical
manner at all times.
COMPUTER PROFICIENCY IS REQUIRED. BI LINGUAL
(SPANISH/ENGLISH) IS PREFERRED.
APPLICANTS WIL BE GIVEN CREDIT ONLY FOR INFORMATION PROVIDED
IN RESPONSE TO THIS ANNOUNCEMENT. No additional information will be
solicited by the McDowell County Department of Social Services; therefore, persons who
submit incomplete applications may not receive full credit for their education, training
and experience.
Salary: Veterans Service Officer (IMC I)
$26,592 annual
PRE-EMPLOYMENT DRUG SCREENING IS REQUIRED
Interested candidates submit:
PD 107
Transcripts
Three (3) references
Employment Security Commission
316 Baldwin Ave.
Marion, NC 28752
or
McDowell DSS
Attn: Phillip Hardin
PO Box 338
Marion, NC 28752
APPLICATIONS TAKEN THROUGH JULY 5TH, 2013 @ 5:00 PM
MCDOWELL COUNTY IS AN EQUAL OPPORTUNITY EMPLOYER