Queensborough Community College
May 2015
City University of New York
QCC 2014-2015 GOALS AND TARGETS REPORT – Final Status Report
A. University Goals
University Goal
A.1 – Increase opportunities
for students to be taught by
full-time faculty
Indicators
QCC Mission
QCC Strategic Objectives 2014-15
A.1 – Highly qualified faculty with
excellent scholarly credentials
A.1a – Maintain % of instruction by FT faculty at 59.7%
or higher
A.1a – COMPLETED: Increased to 60.1% from
59.7%.
A.1b – COMPLETED: Decreased to 29.0 from 29.7.
A.2a – Publications & creative
activity
A.2a – Highly qualified faculty
with excellent scholarly
credentials
A.1b – Maintain student-to-faculty ratio at 29.7 or
lower
A.2a – Increase no. of faculty publications & creative
activities (3-yr weighted rolling av.) from 0.6 to 0.7
(mean)
A.2a – DECREASED to .5 mean.
ACADEMIC
AFFAIRS
A.2b – Funded research
grants, number and dollar
amount
A.2b – Sponsored Programs
coordinates submission,
processing & reporting of grants
& contracts & provides technical
assistance to faculty/staff in
obtaining grant funding for
projects in support of mission.
A.2b:
 Establish Pilot Grant Mentoring Program among
new junior faculty, experienced faculty & Grants
Office.
 Obtain grant funding from minimum of five (5) new
funding sources.
A.2b
 COMPLETED: New director hired 3/1/15;
mentoring program established; first faculty
orientation held 5/15/15
 COMPLETED: Obtained grant funding from 5 new
funding sources
INSTITUTIONAL ADVANCEMENT
 Submit grants to strengthen institution’s capacity
with respect to Academies, High Impact Practices,
Advisement & Technology
 COMPLETED: Submitted USDE Title V application;
submitting Gates Foundation (EDUCAUSE)
proposal 6/17/15
 Update & expand Grants website to include Tool Kit
for Grant Writing & Grants Management.
A.3a – Evaluate success of expanded Milestone
scholarships for Winter & Summer sessions through
review of courses taken, credits earned & GPA.
 EXCEEDED: Entire website updated; links cleared;
RF page rebuilt; created grants calendar.
A.3a – DECREASED to 19.7 (equated) credits in one
year
A.1a – Percentage of
instruction delivered by fulltime faculty
A.1b – Student-to-faculty ratio
A.2 – Increase faculty
scholarship and research
impact
A.3 – Ensure that students
make timely progress toward
degree completion
A.3a – Average number of
credits (equated credits)
earned in one year
A.3 – Collaborative, learningcentered community, with strong
& closely integrated academic &
student support services
Outcomes – Final
Milestone update:
 Sum14: Average course grade 3.3; 51 students
enrolled in following semester, 6 students
transferred
 Win15 –Average course grade 3.3; 17 students
enrolled in following semester
 Sum15: 47 approved applications, 134 credits
(not final)
 Note: New STEM waiver scholarships may have
diverted student attention from Milestone
1
Division(s)
Responsible
ACADEMIC
AFFAIRS
ACADEMIC
AFFAIRS &
STUDENT
AFFAIRS
Queensborough Community College
University Goal
May 2015
Indicators
QCC Mission
QCC Strategic Objectives 2014-15
City University of New York
Outcomes – Final
Division(s)
Responsible
STEM Waiver update:
 Sum14: Average course grade 3.3
 Win15: Average course grade 2.9
 Sum15: applications approved 1,326, 361 nonSTEM & 1,445 STEM courses (not final)
A.4 – Increase graduation rates
A.3b – Percentage of students
who earn 30 credits (equated
credits) per year
A.3b – Increase percentage of students who earn 30
credits per year from 14.9% to 16.0%.
A.3b – DECREASED to 13.3% earning 30 credits per
year.
A.3c – One-year retention rate
A.3c: Increase one-year retention rate of first-time,
full-time students from 70.9% to 71.5%.
 Expand Starfish use among faculty, advisers &
learning centers; increase faculty participation
above 50% annual av.
 Reduce incidence of WUs
A.3c – DECREASED to 69.0%
A.4a – Four-year graduation
rate
A.4 – Collaborative, learningcentered community, with closely
integrated academic & student
support services
A.4b – Six-year graduation rate
A.4a – Increase percentage of first-time, full-time
students who graduate within 4 years by 2% over last
year (23.5%).
NOT MET: Fa14 = 49%, Sp15 = 47%
NOT MET – Incidence increased 9.3% (Fa13) to
12.5% (Fa14), 13.3% (Sp14) to 14.9% (Sp15,
preliminary)
A.4a – INCREASED TO 26.2%
A.4b – Increase percentage of first-time, full-time
students who graduate within 6 years, to 30.0%, from
28.8%.
A.4b – NOT MET: 27.0% six-year graduation rate
A.4c – Develop reverse graduation partnership with
Queens College.
A.4c – COMPLETED: QC reverse transfer
partnership; reverse transfer totals: 30 for Sp15, 19
expected in Fa15.
A.5 – INCREASED (mean satisfaction scores):
 Advisor knowledgeable: Sp15 = 5.24 (Sp13 =
4.86)
 Advisor helps with setting goals: Sp15 = 5.40
(Sp13 = 4.77)
 Concern for individuals: Sp15 = 5.39 (Sp13 =
5.13)
A.6 – INCREASED (mean satisfaction scores):
Regis. effectiveness: Sp15 = 5.39 (Sp13 = 5.13
Admissions & Fin. Aid: Sp15 = 5.34 (Sp13 = 4.79)
A.5 – Improve student
satisfaction with academic
support and student support
services
A.5 – Student satisfaction as
measured by Noel-Levitz SSI
(academic advising
effectiveness and campus
support services)
A.5 – Collaborative, learningcentered community, with strong
& closely integrated acad. &
student support services
A.5 – Increase to 5 or above (on scale of 1 to7) student
satisfaction with academic adviser’s knowledge about
transfer requirements, help with setting educational
goals & concern about individual
A.6 – Improve student
satisfaction with administrative
services
A.6 – Student satisfaction as
measured by Noel-Levitz SSI
(recruitment and financial aid
effectiveness, registration
A.6 – Individualize the college
experience through meaningful
collaboration among students,
faculty & staff
A.6a – Increase to 5 or above (on scale of 1 to 7)
student satisfaction with financial aid, admissions & 
registration service.

2
ACADEMIC
AFFAIRS &
STUDENT
AFFAIRS
ACADEMIC
AFFAIRS &
STUDENT
AFFAIRS
Queensborough Community College
University Goal
May 2015
Indicators
QCC Mission
effectiveness, service
excellence)
QCC Strategic Objectives 2014-15
A.6b – COMPLETED
A.6c – Communications & Marketing will:
 Utilize latest communications technology to
increase applications & yield rates of prospective
students.
 Increase digital advertising.
A.6c – COMPLETED & ONGOING:
 Expanded social media reach by nearly 30%
 Conduct review of QCC’s digital reputation.
A.7a – 3-yr. weighted rolling
av. of voluntary contributions
A.7 – Inst. Adv. communicates
excellence of college & seeks
funds from public/ private
sources in support of mission
Outcomes – Final
A.6b – Enrollment Management Team will ensure that
College meets overall FTE enrollment goal. (Note: Fa14
FTE goal = 11,371; actual 11,359;
Sp15 FTE goal = 10,669 pending University approval)
 Explore geo-targeted mobile ads for residents of
Nassau County.
 Redesign enrollment-related webpages.
A.7 – Increase revenues
City University of New York
A.7a – Develop new fundraising campaign to kick off
2015.
Division(s)
Responsible
 Increased digital reach by approximately 30%
 Advertising campaign with Pandora’s mobile
internet radio service launched
 Enrollment-related webpages redesigned in May
2015
 ONGOING – Continuously monitoring & assessing
QCC’s digital reputation using Cision service
A.7a – COMPLETED: Foundation Board approved
new priorities for college’s fundraising, focusing on
student success; 3 new directors elected to Board;
met college’s overall Invest in CUNY fundraising
goal of $25M in FY13 (2 years early); current y-t-d
increase is 5% over FY14.
INSTITUTIONAL ADVANCEMENT
A.7b – 3-yr. weighted rolling
av. of grants & contracts
A.7b:
 Increase grant funding by 5% over last year.
 Partner with college faculty & write workforce
grant to provide alternative revenue sources.
A.7b
COMPLETED: @4.6% of 5% grants goal
 COMPLETED/EXCEEDED: Perkins Career
+Technical (NYSED) increased by $110K; QCC
rec’d 2 CUNY2020 grants as lead applicant for
allied health care & advanced manufacturing for
total of $11.1m (not thru RF & not counted)
A.7c – Three-year weighted
rolling average of alternative
revenues
A.7c:
 College will identify opportunities to increase
Auxiliary revenues by 5%.
A.7c – COMPLETED & ONGOING: QCC increased
revenue in Auxiliary by 5% overall, including
participation in CUNY-wide vending contract
yielding 12% increase.
FIN. &
ADMIN.
COMPLETED – Continuing Education met revenue
target.
CONTINUING
EDUCATION
 Continuing Education will meet revenue target for
tuition-based programs equal to operating
expenses plus 17.5%.
3
Queensborough Community College
University Goal
A.8 – Use financial resources
efficiently and prioritize
spending on direct student
services
May 2015
Indicators
A.8a – Spending on
instruction, research, student
services as a percentage of
tax-levy budget
QCC Mission
QCC Strategic Objectives 2014-15
Outcomes – Final
A.8 – Finance analyzes funding
sources & oversees funds
allocated to college by central
administration in support of
mission; administration provides
clean & comfortable learning
environment, manages Auxiliary
Enterprises & assists Students
Affairs in overseeing student fee
funds in support of mission
A.8a:
 Proportion of tax-levy budget spent on admin.
services vs. instr. & support services will remain
constant at 2013-14 level; all financial transactions
will be completed accurately & in timely manner; all
prior audit findings will be resolved in timely
manner.
A.8a –
COMPLETED – Maintained at 73.7% vs. 73.8% last
year (Note: Finance & Administration implemented
new budget methodology to ensure all resources
are effectively allocated in line with strategic goals;
QCC had no audit findings or management
comments for college, related entities or
foundation.)
 College will incorporate student academic & support
resource prioritization in annual planning process to
ensure spending at 2013-14 relative levels.
 ON SCHEDULE
 Progress will continue on campus electrical &
Theatre upgrade & Courtyard enclosure.
 COMPLETED & IN PROGRESS – Science Courtyard
enclosure will completed for October occupancy.
 COMPLETED: planning of building shutdown
periods to allow multiyear electrical upgrade
without academic or financial disruption.
 Identify & implement opportunities to leverage
CUNYfirst to streamline & automate student & staff
administrative services.
 Develop metrics, goals & strategy to measure
business process efficiency & identify opportunities
to increase process improvements.
 COMPLETED – CUNYfirst accounts payable &
fixed assets implemented.
 College will continue space utilization improvement.
 COMPLETED – Space utilization improvements
completed for ASAP, CUNY Start, English & Art
Departments & STEM Academy.
A.8b – College will administer viable financial plan,
incl. balanced budget & appropriate reserve. (Note:
college remains steady at 3.0; CC av. = 3.0)
A.9 – QCC will continue to increase proportion of FT
faculty from underrepresented groups (minority 29.7;
Italian-American 6.3; Women 51.2%).
A.8b – Data TBD – COMPLETED
A.8b – Percentage of budget in
reserve (between 1% & 3%)
A.9 – Increase proportion of
full-time faculty from underrepresented groups
A.9 – Percentage of full-time
faculty from underrepresented groups (total
minority, women, Italian
Americans)
City University of New York
A.9 – Academic excellence within
an environment of diversity
4
Division(s)
Responsible
ACADEMIC
AFFAIRS &
FINANCE &
ADMINISTRATION
 COMPLETED – baseline business metrics
developed for ongoing analytics &
process/service improvements.
A.9 – COMPLETED: Increased to 30.8% from 29.7%.
ACADEMIC
AFFAIRS
Queensborough Community College
May 2015
City University of New York
B. Sector Goals
University Goal
B.1 – Create more efficient
remediation pathways
B.2 – Prepare students for
transfer to baccalaureate
programs
Indicators
B.1 – Percentage of students
fully proficient by the end of
the first year (of those needing
any remediation)
B.2a – Percentage of first-time
freshmen transferring to any
baccalaureate program within
6 years
B.2b – Transfer rate of AA/AS
graduates to any
baccalaureate program
QCC Mission
B.1 – Open-admission access for all
learners; well-planned curricula and
developmental course work.
B.2a – Post-secondary associate degree
& certificate programs for careers and
for transfer
QCC Strategic Objectives 2014-15
Outcomes – Final
B.1
 Increase percentage of students fully proficient
from 45.3% (Fa12) to 47% (Fa13); 45.3% is
increase over 34.2% in Fa11.
 Expand USIP – summer & winter
B.1
COMPLETED: Increased to 56.8% proficient
from 45.3%.
 CUNYStart will increase exit from writing &
reading remediation by 1% each over 2014.
B.2a – Increase 6-yr. transfer rate of freshmen to
CUNY bacc. prog. from 28.6% (Fa07) to 30% (Fa08)
PARTIALLY COMPLETED – Fa13 vs. Fa14 writing
yielded 5% increase; reading decreased by 4%.
B.2a – COMPLETED: 36.3% (Fa08), highest
among CCs
COMPLETED:
 Immersion expanded to include workshops
for multiple repeaters in Academic Literacy,
Continuing Ed. & Mathematics
 No. of multiple repeaters in Academic
Literacy reduced from 144 in Jan14 to 99 in
Jan15
COMPLETED:
 Student transfers into dual/joint programs:
112 (AY 13/14)
 Student transfers into senior college majors:
160 (AY 13/14)
 Reviewed program requirements with senior
colleges
 Updated dual/joint programs with John Jay,
York, QC, SPS & articulations with NYCCT

Track student outcomes in dual/joint programs;
meet annually to review program requirements
with senior colleges.

Update articulations for Health Science progs.
COMPLETED

Develop new program in Public Health
IN PROGRESS - A.S. Public Health dualjoint/articulation agreements with York &
Hunter; to be submitted to committee in Fa15.
B.2b –Maintain or increase above 54.2% transfer
rate for AA/AS graduates to CUNY baccalaureate
programs; increase AAS rate above 27.0 (Note: of all
AA/AS graduates of 2012-13, 72% transferred to
senior college within 1 yr. of graduation)
5
Division(s)
Responsible
ACADEMIC
AFFAIRS
B.2b – MET: Increased to 69.5% from 69.4
(new metric: transfer to any baccalaureate
program)
CONTINUING
EDUCATION
ACADEMIC
AFFAIRS
Queensborough Community College
May 2015
University Goal
B.3 – Prepare students for
high-need careers
C.
Indicators
B.2c – Mean first-semester
GPA of baccalaureate transfers
from CUNY CCs
B.3 – Professional licensure
pass rates
QCC Mission
B.3 – Post-secondary associate degree &
certificate programs for careers and for
transfer
City University of New York
QCC Strategic Objectives 2014-15
B.2c – Raise first-term GPA of AA/AS transfers to
CUNY baccalaureate programs from 2.6 to 2.7; for
AAS transfers from 2.71 to 2.75
B.3
 Increase pass rate on NCLEX to 90% (last year:
83%; note: change in exam adversely affected
pass rate universally)
 Maintain pass rate on Massage Therapy licensure
exam at 92% or higher.
 Continuing Education will design & implement
Nursing PAX preparatory class.
 Cont. Ed. will design & implement BONENT
Certified Dialysis Nurse program.
Outcomes – Final
Division(s)
Responsible
B.2c – INCREASED to 2.63 from 2.61 (all
associate degree programs)
B.3
COMPLETED – NCLEX Pass rate for 2014 @
90.9%
EXCEEDED – Massage Therapy pass rate is
100% (17 students took exam in Aug 14)
COMPLETED – course ran in Fa14.
ACADEMIC
AFFAIRS
CONTINUING
EDUCATION
COMPLETED – course ran in Sp15.
College Focus Area Goals
College Goal
C.1 – Offer comprehensive
faculty & staff development
program
Indicators
C.1a – Orientation and
institute satisfaction surveys
C.1b – CETL-led workshop
surveys of faculty satisfaction
QCC Mission
C.1a – Highly qualified faculty with
excellent scholarly credentials
QCC Strategic Objectives 2014-15
Outcomes – Final
Division(s)
Responsible
ACADEMIC
AFFAIRS
C.1a – Continue & assess new faculty development
program:
 New Faculty Inst. (incl. governance session)
 Mentoring program – assess mentor & mentee
experience
C.1a – COMPLETED:
 11 new faculty attended NFI, Jan. 2015
 Mentor & mentee experience assessed;
100% of survey respondents wish to
st
continue mentoring program beyond 1
year
 As part of BTECH early college high school
initiative, Business & Engineering Technology
faculty will be trained on new ERP, Big Data &
Cloud technologies by SAP.
COMPLETED – Total of 24 faculty attended 3
development sessions in winter, spring,
summer.
CONTINUING
EDUCATION
C.1b – COMPLETED:
 5/6/15 review committee awarded 3
Challenge grants for AY 15-16
 CETL offered 5 faculty workshops to enhance
curriculum with research-based theories of
learning
 Fa14: 248 HIP faculty; Sp15: 242 HIP faculty
SP15;
 490 total AY 14-15 (456 total AY 13-14)
 HIP showcase held April 1, 2015, to increase
faculty interest in HIPs
ACADEMIC
AFFAIRS
C.1b:
 CETL will offer at least two grants (up to $15,000
each) to support SOTL
 CETL will offer 3-4 faculty workshops to enhance
curriculum with research-based theories of
learning
 Increase no. of faculty participating in HIPs
development workshops by 5%
6
Queensborough Community College
College Goal
C.2 – Maintain rigorous &
current curriculum & support
new program development &
experimentation
May 2015
Indicators
QCC Mission
City University of New York
QCC Strategic Objectives 2014-15
C.1c – HEO survey of
satisfaction
C.1c – Professional advancement among
faculty and staff.
C.1c – Provide HEOs with on-campus professional
development workshops & funding for training
programs off-campus.
C.2a – New programs
submitted for approval
C.2a – Comprehensive, multi-layered
academic programs
C.2a:
 Revise & submit for approval Environmental
Science degree program
 Explore developing health-related deg. progs.
 Work collaboratively with healthcare agencies &
CBOs to target & develop new acad. programs in
public health-related areas.
C.2b – Program reviews
completed, with
recommendations & action
plan approved
C.2c – New accreditations –
applications & self-studies
submitted
C.2b, c & d – Ongoing assessment of
academic offerings & support services
Outcomes – Final
C.1c – COMPLETED (note: satisfaction survey
to be completed next year); conducted:
 Individual HR & benefit orientations
 Benefits Fair (including vendors for
educational & develop programs)
 Wkshp .for Managers: Maximizing Your Day
 College Savings Program seminar
 Title IX Training
 CUNY Work/Life Orientation
C.2a
 COMPLETED – program approved & being
offered.
 IN PROGRESS - A.S., Public Health dual-joint/
articulation agreements with York & Hunter
 COMPLETED - Job data analyses completed
& presented to key faculty & administrators
C.2b:
 Conduct program reviews: Music Production,
Internet Technology, New Media Technology,
*Science for Forensics & *Criminal Justice
(*dual/ joint reviews include collaboration with
John Jay).
 Implement action plans from 2013-14 program
reviews.
C.2b – COMPLETED & IN PROGRESS
 Comp Arch & Industrial Design: curricular
revision approved at Senate & implemented
 Digital Art & Design: complete revision of
program approved & implemented
(conversion of A.A.S. to A.S.)
 Telecomm Tech: new course approved at
Senate & offered
 Program review reports for Criminal Justice,
Information Technology & Science for
Forensics nearing completion; will be edited
& printed in summer; external review in
Fa15
C.2c – Building on program review & articulation &
Academy collaborations, 4 VAPA concentrations will
apply for accreditation with NASAD (Art & Design),
NASD (Dance), NASM (Music) & NAST (Theatre).
C.2c – ON SCHEDULE
 Based on NAST recommendations, four
concentrations will change degree titles in
Fa15
 NAST report submitted; NAST decision to
defer; response to NAST due Feb. 2016
 NASAD & NASD – curricular revisions
7
Division(s)
Responsible
HUMAN
RESOURCES
STRATEGIC
PLANNING &
ASSESSMENT
& ACADEMIC
AFFAIRS
Queensborough Community College
College Goal
May 2015
Indicators
QCC Mission
City University of New York
QCC Strategic Objectives 2014-15
Outcomes – Final
Division(s)
Responsible
approved & implemented; site visit in 2016
 NASM – to meet standards, complete
curricular revision prepared for Fa15
submission to curriculum committee;
consultant visit will be scheduled in Sp16
C.2d – Outcomes assessment
for institution, programs &
courses
C.2d :
 Implement recommendations, if any, of MSCHE
response to PRR.
C.2d
 NOT APPLICABLE – PRR accepted, with
commendation
 Implement MDRC & CCRC study on CUNYStart.
 COMPLETED
CONTINUING
EDUCATION
 Implement recommendations from assessment
of PNET ST-100.
 COMPLETED: Features added to Blackboard
to support PNET ST100 include:
 Link called Technical Issues added to
sidebar for students to utilize in case they
have questions or technical issues
 Students asked to participate in QCC elearning readiness program to help with
online educational experience
 Videos on student issues transferred to
You Tube (link in Blackboard), including
course withdrawals & incomplete grades
STUDENT
AFFAIRS
 Continue to expand & enhance Assessment
website based on analytics & survey of faculty
in Assessment Institute.
 COMPLETED & ONGOING – Program Review
webpage modified & expanded; Retention
Management Team webpage developed
 In collaboration with Assessment manager,
CETL will offer (per faculty input) Assessment
Institute curriculum & “Creating Rubrics”
follow-up workshop (beginning Fa14).
 COMPLETED: Research project to determine
impact of Assessment Institute & faculty
needs subsequent to institute developed &
implemented; faculty report high levels of
satisfaction with institute, continued
assessment in departments & need for more
workshops on statistical analysis &
publication or presentation possibilities.
 CETL collaborated in revision & presentation
of Assessment Institute (Feb. 2015)
 COMPLETED – LA concentrations data
STRATEGIC
PLANNING &
ASSESSMENT
& ACADEMIC
AFFAIRS
 Collect & disseminate data on LA
8
Queensborough Community College
College Goal
May 2015
Indicators
QCC Mission
City University of New York
QCC Strategic Objectives 2014-15
concentrations for discussion/possible action.
 Assess student outcomes in expanded High
Impact Practice modalities.
C.3 – Fully implement, sustain
& assess 3 components of
Academies: advisement, high
impact practices (HIPs) &
technology
C.3a – Surveys of student
satisfaction & engagement,
student retention, student
persistence
C.3a, b, c & d – Collaborative, learningcentered community, with strong &
closely integrated academic & student
support services; post-secondary
associate degree & certificate programs
for careers and for transfer
C.3a
 Starfish data: report on course pass, completion
& withdrawal rates
 Academies Protocol: report on retention, grad.
rates, GPA & engagement measures
 Retention Management Team will continue to
analyze data on student progress at key points
from admission through remediation to
graduation & transfer or employment;
disseminate findings; recommend & assist in
implementing changes in policy & practice.
Outcomes – Final
submitted to departments; action to
consolidate concentrations being considered
 COMPLETED & ONGOING – 400 student
artifacts from HIP courses collected; 750
student respondents to HIP survey;
evaluation in June; dissemination of results
& recommendations (Fa15)
C.3a – COMPLETED: Increased four-year
graduation rate to 26.2%
 COMPLETED – Most significant finding &
trend: remedial courses using Starfish have
better outcomes than remedial courses not
using Starfish; e.g., Fa14 Starfish users vs.
non-users – 44.1% passing vs. 37.1%; 77.1%
course completers vs. 76.9%; 12.6%
unofficial withdrawal rate vs. 12.1%
 COMPLETED & ONGOING – Full report
disseminated in Fa14
 COMPLETED & ONGOING:
 New admit standards
 Stricter probation policy
 Expanded student-success workshops &
follow-up workshops
 Streamlined, targeted communication to
probation students
 Modified websites (Student Life,
Academics, Admissions)
C.3b – HIPs surveys of faculty
satisfaction & expectations to
use modalities
C.3b – CETL will offer 2 across-HIPs faculty
development workshops & coordinate HIP-specific
faculty development & assessment plans for HIPs.
C.3b – COMPLETED: CETL offered 3 workshops
to all faculty receiving professional
development in HIP teaching modalities.
C.3c – Co-curricular activities
surveys of student satisfaction
C.3c – Expand co-curricular activities, incl. transfer
info sessions (intentional outreach & support)
C.3c – COMPLETED: 60 co-curricular activities
provided; served 3,374 students.
9
Division(s)
Responsible
ACADEMIC
AFFAIRS,
STUDENT
AFFAIRS &
STRATEGIC
PLANNING &
ASSESSMENT
Queensborough Community College
College Goal
C.4 – Offer innovative college
readiness programs
C.5 – Use technology to
support instruction & student
support services & to promote
institution & constituencies
May 2015
Indicators
C.4a – Expanded USIP
QCC Mission
C.4a & b – Non-credit courses &
certificate programs (Cont. Ed. courses
& cert. programs.); open-admission
access for all learners; well-planned
curricula & developmental course work;
ongoing assessment of academic
offerings & support services
City University of New York
QCC Strategic Objectives 2014-15
C.4a – Increase pass rates of multiple repeaters of
reading, writing & math through special workshops
or classes.
Outcomes – Final
C.4a – COMPLETED
 No. of multiple repeaters in reading & writing
in Fa14 workshops decreased by 32%.
 January multiple repeater workshops
completed; pass rate of 26%
 Completed grant-funded MA10 multiple
repeater workshops; 97% pass rate.
 Secured internal grant funding to create
multiple-repeater workshops through
LimeSpring; 63% pass rate in summer
immersion.
 Continuing Education ran new course in Fa14
& Sp15 for multiple repeaters; pass rates =
30% (Fa14), 25% (Sp15).
C.4b – Starfish “early alert”
C.4b – Targeted use of early alert in remedial
courses to increase completion & pass rates.
C.4b – COMPLETED (remedial courses):
 Math faculty participation increased to
62.2%; Academic Literacy faculty
participation increased to 86.6%
 Math outcomes: 54% of students
completed with Starfish alerts vs. 48% of
students without Starfish alerts (up from
last year)
 Academic Literacy outcomes: 55%
completed with Starfish alerts vs. 49%
without Starfish alerts (up from last year)
C.4c – Pre-collegiate programs
C.4c – All pre-college programs will be assessed for
duplication of effort, outcomes & value to precollege community.
C.4c – COMPLETED:
 Enrollment % of QCC College Now
participants entering QCC as full-time
freshman increased to 31% in 2013 (n=234)
from 25% in 2009 (n=197).
 70% of Port of Entry enrollees college bound
C.5a
 COMPLETED – June 2015 Summer institute
conducted with 13 faculty participants
C.5a – Instructional use of
technology
C.5a – Post-secondary associate degree
& certificate programs for careers and
for transfer
C.5a:
 Conduct annual eLearning Institute to raise % of
FTEs offered online.
 Assess student learning in online courses.
10
 COMPLETED – assessment of impact of
eLearning Institute on faculty practice;
outcomes being reviewed for possible action
Division(s)
Responsible
ACADEMIC
AFFAIRS
CONTINUING
EDUCATION
CONTINUING
EDUCATION
ACADEMIC
AFFAIRS,
STUDENT
AFFAIRS &
FINANCE &
ADMINISTRATION
Queensborough Community College
College Goal
May 2015
Indicators
C.5b – Advisement/student
support use of technology
C.5c – Marketing use of
technology
QCC Mission
C.5b – Close integration of academic
and support services
C.5c – College communicates excellence
of academics & faculty & seeks funding
from public and private sources in
support of mission
City University of New York
QCC Strategic Objectives 2014-15
Outcomes – Final
 Continue planned expansion & upgrade of
instructional technology infrastructure, including
minimum of 10 classrooms with advanced
technology podia, fixed or mobile.
 COMPLETED – 12 podium systems delivered
& set up, bringing smart room penetration to
68%; secured wireless access expanded &
upgraded throughout campus
C.5b:
 Increase faculty awareness of electronic tools for
communications to students.
C.5b – COMPLETED: Electronic tools for
communications to students included in New
Faculty Orientation, New Faculty Institute,
Campus Conversations & Starfish video.
 Expand features of mobile Apps to enhance
student communication & connection to
available resources.
 COMPLETED – mobile app in place with over
12,500 active users.
 Assess, refine & expand use of Starfish &
Academics website.
 COMPLETED: Starfish use & results assessed
& used to advise changes.
 Promote use of open source materials (as in EN101 online handbook project).
 COMPLETED: Library offered grants & is
disseminating information to faculty.
 Develop & implement Tech Fee plan, spending
100% of annual funding.
COMPLETED – 2015 Tech Fee plan
implemented
C.5c – Communications & Marketing will:
 Enhance website based on analytics & surveys of
faculty & students.
 Use social media to raise faculty, student &
alumni achievements to national attention.
 Optimize website for search engine (SEO).
C.5c – COMPLETED:
 Website navigation enhanced based on
analytics & user feedback
 Social media posts have received attention
from national influencers
 & ONGOING – Configure website for Search
Engine Optimization (SEO)
 Internal sourcebook created
 List faculty in sourcebooks of experts available
for interview by news media.
 Improve & enhance channels for direct
communication with internal audience.
 Launch BTECH’s whiteboard.
11
 New “Announcements” account created;
weekly “Making News” newsletter
disseminated
 Video launched in Sum14
Division(s)
Responsible
w/
CONTINUING
EDUCATION