Quality Assurance Report Review Form:
Date Reviewed: November 15, 2011
Commissioners and Team Number: Ali Roodsari, Barb DiNardo, Carol Ricke, John
Espey
Institution: Queensborough Community College of the City University of New York
City, State: Bayside, New York
Report Covers Years: 2009-2011
This form is sent to the institution in addition to the letter following the board
meeting.
Overall recommendation:
☐ 1) Accept the report.
X 2) Accept the report with (OFI’s) opportunities for improvement.
☐ 3) Defer action to fall or spring commissioners meeting due to incomplete
report. Request the following information:
Click here to enter text.
☐ 4) Deficiencies –
☐ a. option to accept mentor or
☐ b. annual report because of deficiencies
☐ 5) Best practices examples were identified in the following exhibits or standards:
Click here to enter text.
Overview Section:
Did Institution complete Overview Items O4 and O5?
x Yes ☐ No
For overview item O5, is the description of how accredited programs and
unaccredited programs are differentiated sufficient?
x Yes ☐ No
☐ N/A
OFI: Click here to enter text.
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Institution requests removal of:
(See Section D)
☐ No Requests for removal of notes or conditions
x Note or
☐ Condition
on Standard The Business Unit did not identify that
they currently have a note on standard 4.6. Before the note is removed, the
Business Unit must develop a formal comparative/benchmark data system.
☐ Note or
☐ Condition
on Standard Click here to enter text.
☐ Note or
☐ Condition
on Standard Click here to enter text.
After reviewing the report, we recommend the following actions:
☐ Place Note on Standard Click here to enter text.
☐ Remove Note on Standard Click here to enter text.
☐ Place Condition on Standard Click here to enter text.
☐ Remove Condition on Standard Click here to enter text.
☐ OFI on Standard Click here to enter text.
x Maintain Note on Standard 4.6
☐ Maintain Condition on Standard Click here to enter text.
Provide rationale for placement or removal of conditions and/or notes; this
information will be included in the response to the institution.
There are not performance measures listed for each
individual program. It states that each class will be
assessed at least once every four years, but there is no
evidence what specifically is being assessed, nor is there
any data to support what is being assessed.
Overview Item O9. Did the institution provide information as to how it
informs the public on their performance, including student achievement?
x Yes
☐ No
☐ additional clarification needed
Comments: Click here to enter text.
Standard #1 Leadership:
a. Did the business unit list any organizational or administrative personnel changes?
x Yes
☐ No
They listed faculty changes and committee changes, but no administrative
personnel changes.
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b. Has any new sites (off-campus or on campus) offerings or portions of
accredited business programs been added since the last QA Report?
☐ Yes
x No
If yes, list off-campus or new sites and accredited business programs or
portions of accredited business programs being offered:
Click here to enter text.
Standard #2 Strategic Planning:
This section is not typically addressed and serves as a placeholder.
Standard #3 Student- and Stakeholder-Focused Results
(Examples: satisfaction and dissatisfaction of current and past students
and key stakeholders, perceived value, loyalty, persistence, or other
aspects of relationship building; advisory committee data, etc.)
For each outcome/performance measure listed is there evidence of:

The process being deployed? Yes x No ☐
OFI ☐

Analysis of results?
Yes x No ☐
OFI ☐

Results of action taken?
Yes x No ☐
OFI ☐

Graph of results?
Yes x No ☐
OFI ☐
Briefly explain any NO or OFI response.
Click here to enter text.
Standard #4 Performance Results
Are there outcomes in each of the five areas? Yes ☐
If no, identify which areas are lacking.
No x
NOTE: The Business Unit has not identified any
Program Outcomes
Standard #4 Student Learning Results
(Program outcomes rather than course outcomes. Examples: capstone
performance, third-party exams, faculty-designed exams, professional
performance, licensure exams)
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Are there identified student learning outcomes (SLO’s) for each program?
Name of Program
Yes
No
Accounting AAS
Computer Information AAS
Management AAS
Office Administration and Technology
Business Administration AS
Click here to enter text.
Yes ☐
No
Yes ☐
No
Yes ☐
No
AAS Yes ☐
Yes ☐
No
Yes ☐
No
x
x
x
No x
x
For each outcome/performance measure listed is there evidence of:

The process being deployed? Yes
No ☐
OFI x

Analysis of results?
Yes
No ☐
OFI x

Results of action taken?
Yes ☐
No ☐
OFI x

Graph of results?
Yes ☐
No ☐
OFI x
Briefly explain any NO or OFI response.
They have performance measures listed and they
state that they measure outcomes in all courses over a
three-year period, but they don’t list any of the specific
course measures for any of the programs. They do have
other performance measures in place for the entire
business program, which are good.
Standard #5 Faculty and Staff Focused Results
(Examples: satisfaction or dissatisfaction of faculty and staff, positive;
positive, productive, and learning-centered environment, safety data;
absenteeism or turnover data; or complaints.)
For each outcome/performance measure listed is there evidence of:

The process being deployed? Yes x No ☐
OFI ☐

Analysis of results?
Yes x No ☐
OFI ☐

Results of action taken?
Yes x No ☐
OFI ☐
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
Graph of results?
Yes x No ☐
OFI ☐
Briefly explain any NO or OFI response.
Faculty development and satisfaction is shown – good.
Not sure why the student celebration of excellence is listed
here, but it’s a good idea.
Standard #5 New Full-Time and Part-Time Faculty Qualifications
Did the institution supply information for new faculty?
Yes x No ☐
OFI ☐
Briefly explain any NO or OFI response.
Nadeem Shazad – has phd in political science, with a
masters in something – doesn’t say – he shows five years
experience, but doesn’t show a second certification for
professional qualification Daisy Tavera – lists work
experience over five years, but doesn’t show a second
certification either.
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Standard #6 Budgetary, Financial, and Market Performance Results:
(Examples expenditures per business student, business program
expenditures as a % of budget, annual business unit budget increases or
decreases, enrollment increase or decrease of business students, transfer
in or out of business students, student credit hour production, or
comparative data.)
For each outcome/performance measure listed is there evidence of:

The process being deployed? Yes x No ☐
OFI ☐

Analysis of results?
Yes x No ☐
OFI ☐

Results of action taken?
Yes x No ☐
OFI ☐

Graph of results?
Yes x No ☐
OFI ☐
Briefly explain any NO or OFI response.
They only list one budgetary, but they have a
budgetary item in the organizational effectiveness.
Standard #6 Organizational Effectiveness Results:
(Examples: improvement in safety, hiring equity, increased use of webbased technologies, use of facilities by community organizations,
contributions to the community, partnerships, etc.)
For each outcome/performance measure listed is there evidence of:

The process being deployed? Yes x No ☐
OFI ☐

Analysis of results?
Yes x No ☐
OFI ☐

Results of action taken?
Yes x No ☐
OFI ☐

Graph of results?
Yes x No ☐
OFI ☐
Briefly explain any NO or OFI response.
Click here to enter text.
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Standard #6 Curriculum
Have any existing accredited associate or baccalaureate/graduate degree
programs/curricula been substantially revised since the last Quality
Assurance Report?
Yes ☐
No x
New curriculum summaries attached?
Yes ☐
No ☐
If yes to either above, do they comply with the 25% Standards on
Professional Component, General Education, and Business Major?
Yes ☐ No ☐ (If no, write a note to notify the institution.)
Click here to enter text.
Has the institution terminated any accredited programs since the last
Quality Assurance Report?
Yes ☐ No x
If yes, list terminated program(s), reason, and date of termination of
program(s):
Click here to enter text.
Click here to enter text.
Click here to enter text.
Curriculum Summary
If needed, did the institution supply this table?
Yes ☐
No ☐
OFI ☐
Briefly explain any NO or OFI response
Click here to enter text.
Sample Wording:
Removal of Notes/Conditions:
EXAMPLE: Standard 4.8
☐ Place Note
☒ Remove Note
☐ Place Condition
☐ Remove Condition
☐ OFI on Standard
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Description of wording for letter: XYZ Community College has provided several years of
trend data, shown how they are using this data to improve results, and clearly
demonstrated that the loop has been closed. As a result, the note should be removed.
Strengths:
Example: The Board of Commissioners were impressed with the strategic planning
process at XYZ Community College. The faculty and administrators appear to be actively
involved in developing the strategic plan at the department level and integrating the
department goals into the institutional strategic plan.
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