Services
For Business-Critical Continuity
Enterprise Remote Monitoring
Alarm Management, Predictive Maintenance, Advanced Network Security
Can You Really Afford Not To Know?
Loss of productivity and the direct costs of system downtime
are a result of the inability to predict and react to problems
within your operations.
Enterprise-Wide Monitoring:
Exposes unknown threats —
Leaking water, failing batteries and
other undetected problems can shut
down critical systems without warning.
Enterprise Remote Monitoring from
Emerson Network Power alerts you
to problems that otherwise go
unnoticed. It reduces time spent
troubleshooting by your personnel
and provides detailed information for
easier resolution of problems.
2
Increases availability — The ability to
eliminate previously unseen problems
helps maximize system availability
and promote productivity. Unrecorded
data involving an operational event
might cause you to miss the real
trouble spot. Having access to the
right information helps diagnose the
true source of a problem and prevents
repeat occurrences.
Enables proactive management —
A developing problem that goes
unreported could signal trouble ahead
for a vital piece of support equipment.
Knowing the up-to-the minute
condition of your systems allows
preventive measures to be taken in the
most efficient and effective manner.
Facilitates disaster recovery — Because
we know what’s happening, when and
where, we’re able to respond quickly to
situations when they do occur.
The price you pay for not knowing
what is happening within your
facility may be substantial.
Precision Cooling Systems
Sure you have a remote monitoring system in place, but it only tracks
a single summary alarm from your cooling equipment. When an alarm
occurs, it’s difficult to diagnose; and as a result the monitoring system
is a nuisance to administer.
Our Enterprise Remote Monitoring Service uses network interface cards, which
generate dozens of alarm types and parametric data — data that is trended
and analyzed by our certified technicians to predict maintenance needs.
UPS Systems
You Have To Know There
Is A Problem Before You
Can Correct It
Small problems with your support
equipment can lead to much larger
and costlier disasters. These examples
show the types of occurrences that
can develop — and how high-level
monitoring and response can make
the difference between disaster and
business continuity.
Your UPS hasn’t generated any alarms in weeks — it’s operating within
acceptable tolerance levels, now. But, trended parametric data indicates
that a problem is imminent. Fortunately, our certified technicians have
analyzed the data and dispatched an engineer to fix the problem before it
results in downtime — in fact, before it even results in an alarm.
Generators
The good news is your emergency generator came on-line during a power
failure last night and kept things running for several hours. The bad news
is that the fuel tank is now almost empty — and no one realizes it, leaving
you unprotected for the next outage. The ability to see all of the various
operating parameters that impact the availability of your facility is
essential.
Battery Systems
You have a weak cell in your battery string — but the real problem is that
you won’t find out about it until it fails five minutes into the next power
outage. Backup batteries are sophisticated and sensitive systems that
require proper monitoring and maintenance to assure peak performance.
3
An Integrated Approach Enhances Availability
Our Enterprise Remote Monitoring solution integrates four key
competencies to maximize availability.
Alarm Management, Diagnostics
and Response
Predictive Maintenance
Alarm Management — We’ll manage the alarm based on a pre-defined set
of escalation procedures, tailored to your needs. Monitoring is accomplished
via the Web or dial-up for flexibility and reliability.
Alarm Diagnostics — Our specialists review alarm activity and evaluate as an
integrated system.
Alarm Response — Our 24x7 Customer Response Center can respond to any
alarm precisely when it occurs.
Our High Availability Response Center polls your equipment
on regular intervals. Then, we warehouse the data and trend
specific data points on a monthly basis. Our certified engineers
analyze this data to reveal maintenance that could be
required—identifying issues before they become problems,
and maximizing availability.
We use Network Interface Cards (NIC) for broader alarm activity and to enable predictive maintenance
NIC:*
Contact Closures:
Alarm Activity
Cooling
■
Summary Alarm
■
■
■
■
■
■
UPS
■
■
■
■
Summary Alarm
On Bypass
On Battery
Low Battery
■
■
■
■
■
■
■
■
■
Cold Start
Communication Lost
High Temperature
Compressor Low
Suction Pressure
Main Fan Overload
Standby Glycool
Pump On
Battery Bad
On Battery
Low Battery
Depleted Battery
Temp Bad
Input Bad
Output Bad
Output Overload
On Bypass
■
■
■
■
■
■
■
■
■
■
■
■
■
■
■
■
Water Under Floor
Humidifier Problem
Smoke Detected
Low Water Flow
Lost Power
Low Temperature
High Humidity
Bypass Bad
Output Off
As Requested
Ups Off As Requested
Charger Failed
Output Off
System Off
Fan Failure
Alarm Fuse Failure
General Fault
■
■
■
■
■
■
■
■
■
■
■
■
■
■
■
Low Humidity
Loss of Airflow
Change Filter
Compressor High Head
Pressure
Compressor Overload
Compressor Short Cycle
Cooling
Diagnostic Test Failed
Alarm Communications Lost
Awaiting Power
Shutdown Pending
Shutdown Imminent
Test In Progress
UPS Estimated Time
Remaining
UPS Seconds On Battery
UPS Config Low Batt Time
UPS
* Alarm types and trended data will vary by equipment type and model.
4
Predictive
Maintenance
Alarm Diagnostics– A Better Solution
■
■
■
■
■
■
■
■
■
■
Efficiency
Cycle Time
Compressor Health
Air Flow
Air Temperature
Efficiency
Power Loading
Rectifier Health
Inverter Health
Battery Health
Emerson Network Power is the only
source that can provide an integrated
solution for your critical space.
An Enterprise-Wide Solution
Service Is The Key
Our Enterprise Remote Monitoring Service is a complete solution for
your entire organization. We can monitor all your critical support
equipment — regardless of manufacturer or location.
That’s because we have experienced people monitoring your systems who
can handle any situation that comes along. We can provide emergency
service, problem diagnosis, remote or on-site preventive maintenance or
predictive maintenance to head-off any issues before they create major
problems. And, with our Customer Services Network you gain real-time
access to all service activity on all your covered equipment at all your
covered sites through a simple web interface.
Supplemental Cooling
System Pump
Security Points
Environmental
And HVAC
Power
Conditioning
Units
UPStation
GXT
UPStation
GXT
UPStation
GXT
UPStation
GXT
Static Transfer
Switches
Enclosure Systems
Room Environment
Leak Detection
Fuel Tanks
Fire Detection
And Suppression
Systems
Power Distribution
UPS Systems
Battery Banks
Generators
5
Flexibility In Technology And Robust Service Support
Based on your needs and the service package you select, there are
multiple technologies we can use to monitor your facility. Each
technology has different benefits associated with it. Our experts will
Advantages
■
Ideal when a network
connection is impractical
MONITORED
EQUIPMENT
Device data is accessed via contact closures.
Information is transmitted through dedicated
phone lines using the Liebert Universal Monitor.
Device data is accessed via contact closures.
Information is converted to SNMP by the Liebert
Alarm Concentrator and transmitted through
your network over the Internet using the
Virtual Ntegrity Gateway.
Advantages
■
■
Eliminates a single point-of-failure
(the modem)
Eliminates the need for multiple
dedicated phone lines
Advantages
NIC: Network
Device data is accessed via Network Interface
Cards (NIC). Information is transmitted
through your network over the Internet using
the Virtual Ntegrity Gateway.
■
■
■
■
6
CONTACT CLOSURES
Contact Closures:
Network
Generates a significant number of alarm
types for critical equipment versus single
summary alarm
Provides parametric data and enables
predictive maintenance
Less costly to connect to monitoring system
Enables alarm diagnostics
MONITORED
EQUIPMENT
NIC CARDS
Contact Closures:
Dial-Up Connections
CONTACT CLOSURES
help you choose the technology that’s right for you.
Enhanced Security. Reduced Costs. Superior Technology.
SITE
The Liebert Virtual Ntegrity Gateway is the ultimate
solution for Enterprise Remote Monitoring.
SITE
LIEBERT
VIRTUAL
NTEGRITY
GATEWAY
SITE
■
■
■
■
■
SITE
LIEBERT
UNIVERSAL
MONITOR
Enables use of NIC’s for robust alarm diagnostics and
predictive maintenance.
Provides a more secure and cost-effective connection than VPN.
Avoids on-site server and software licensing fees.
Monitors over 200 pieces of equipment across multiple sites.
Provides continuous verification of monitoring system integrity.
DEDICATED
PHONE
EMERSON NETWORK POWER
LIEBERT
VIRTUAL
NTEGRITY
GATEWAY
INTERNET
FIRE WALL
SNMP
FIRE WALL
LIEBERT ALARM
CONCENTRATOR
SNMP
7
The Real Value Of Enterprise Remote Monitoring From Emerson Network Power
Response To Problems
Analysis To Diagnose Problems
Predictive Maintenance To Prevent Trouble
Our Enterprise Remote Monitoring Service
allows you to choose the package that best
fits your needs.
Predictive Maintenance
Trending and analysis of the activity in your facility
to predict problems before they happen
For those who will handle alarm response on their own, our
BASIC service offers electronic alarm notification, alarm
reporting and 24x7 phone support. And, you’ll have access
to our Customer Services Network — view all the service
activity on all your covered sites and covered equipment
through one simple web interface.
Our ESSENTIAL service package offers the added benefit
of alarm escalation management. When an alarm occurs,
we’ll respond by email, pager, phone or fax based on your
pre-defined escalation plan and provide phone support to
remotely diagnose the problem.
The PREFERRED service level gives you all the benefits
of our Basic and Essential service programs plus the added
advantages of predictive maintenance, alarm diagnostics,
and service dispatch. Parametric data from your equipment
is stored and trended, then analyzed by our technical
experts to identify issues before they occur. And, with
service dispatch we’ll dispatch a service technician to solve
the problem at no additional cost to you.
Reporting
Monthly Predictive
Maintenance Reporting
Consolidated monthly reports detailing
and predicting the activity in your facility
Monthly Alarm Reporting
Alarming
Alarm Service Dispatch
Alarm management tailored to your needs
Alarm Diagnostics
Alarm Escalation Management
24x7 Phone Support
Electronic Notification
Customer Services Network
Access all your covered sites from one simple web interface
8
The Most Robust Service
Organization in the Industry
Enterprise Remote Monitoring Packages
BASIC
ESSENTIAL
No matter what monitoring package you choose,
when you choose Emerson Network Power you’re
buying an unmatched service infrastructure. From
general assistance to 24x7 support, Emerson
Network Power has you covered.
PREFERRED
Predictive
Maintenance
Predictive
Maintenance
Reporting
Alarming
Reporting
Alarm Service
Dispatch
Alarm
Diagnostics
Alarm Escalation
Management
24x7 Phone
Support
Electronic
Notification
General Help And Support
For general questions about your equipment you can contact
our CUSTOMER ASSISTANCE CENTER.
Service Response And
Disaster Recovery
A knowledgeable service technician is just a phone call
away anytime you call our CUSTOMER RESPONSE CENTER
day or night. The technicians in this 24x7 support center
are knowledgeable about your equipment and your facility.
And, they’re available anytime you call — no answering
machines, no answering services.
Disaster Avoidance
The Emerson Network Power High Availability Response
Center was designed and staffed specifically to maximize
the availability of your systems. The technicians in our
HIGH AVAILABILITY RESPONSE CENTER are engineers
skilled in analyzing alarm activity and evaluating
operational data to make predictive maintenance
recommendations. This enables us to evaluate the overall
health of your critical systems and provide maintenance
services that will guarantee their high availability.
Customer Services
Network
9
It Comes Down To Peace-Of-Mind
I trust Emerson.
You can’t always control when a piece of equipment may fail —
but with Enterprise Remote Monitoring from Emerson Network
Power you’ll be able to predict it, prevent it, or respond to it as
efficiently as possible.
Our Enterprise Remote Monitoring Service gives you more comprehensive control
of everything that supports the availability of your critical space.
You’ll have the confidence of knowing that problems are handled and, in many cases,
prevented all together. You’ll have the assurance of being able to preserve both data
and system availability. And you’ll have the simplicity of it all being taken care of by a
single, trusted and proven service provider — a partner that truly understands your
needs for reliability and the very best ways to achieve them.
When you choose Emerson Network Power to
monitor your facility, you’re hiring the most
robust service organization in the industry.
Just dial 1.800.543.2378
Emerson Network Power
The Largest Service Organization
in the World Dedicated to Maximizing
Availability of Infrastructure Required for
Mission-Critical Systems
Batteries
Emerson Network Power
Service Business
610 Executive Campus Drive
Westerville, Ohio 43082 USA
614 841 6400 Phone
614 841 6405 FAX
service@liebert.com Email
UPS
liebert.com
DC Power
Switchgear
Generators
Mission Critical
Cooling
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l Sp
tica
Cri
EmersonNetworkPower.com
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Customer Response Center
800 LIEBERT
While every precaution has been taken to ensure
accuracy and completeness in this literature,
Emerson Network Power, Inc. and Emerson
Electric Power Co. assume no responsibility, and
disclaim all liability for damages resulting from use
of this information or for any errors or omissions.
GXT
GXT
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Emerson Network Power, Inc. is a division of
Emerson Electric Power.
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CS-00094 (06/06)
Printed in USA
Testing
Technical
Services
Battery
Inspection &
Replacement
Preventive
Maintenance
Predictive
Maintenance
Enterprise
Remote
Monitoring
Global Service with over 2000 Certified
OEM Engineers / Technicians
2-Hour Mean Time to Respond
Web-Based Monitoring & Reporting
24x7 Customer Response Center
Global Multi-Tiered New Parts Availability
Emerson Network Power.
The global leader in enabling Business-Critical Continuity.™
AC Power Systems
Embedded Power
Power Switching & Controls
Site Monitoring
Connectivity
Integrated Cabinet Solutions
Precision Cooling
Surge & Signal Protection
DC Power Systems
Outside Plant
Services
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All other trademarks are the property of their respective owners. ©2006 Emerson Electric Co.