AVOCENT PROFESSIONAL SERVICES
Anytime. Anywhere.
AVOCENT PROFESSIONAL SERVICES OVERVIEW
Avocent delivers a comprehensive
range of post-sales services to
support your IT environment.
Deploy, plan, install, configure and integrate your solution in
an efficient, effective and professional manner.
Support services maximize availability and ensure your solution
is always up to date.
• Leverage Avocent networking expertise
• Reduce setup time
• Eliminate setup and installation errors
• Minimize impact on resources
• Eliminate software upgrade cost
• Maximize availability and reduce cost
• Expedite support response
• Expedite product replacement
Onsite
Installation
TRAIN
Installation and configuration of the
Avocent solution
DEPLOY
Remote
Configuration
Setting up operating parameters
Concurrent Training
Training provided by Avocent
technician on the usage of the
product/solution being installed
• Onsite installation
• Remote configuration
• Concurrent training
OPTIONS
- Site survey
- Integrati
on
- Upgrade
/ migration
- Moves, adds changes
&
• Onsite anywhere
• Online anytime
OPTIONS
- Pre-scheduled onsite
- Pre-scheduled online
- Customizable
- Best practice Webinars
Train IT professionals to utilize the full power of the solution.
• Maximize purchase value
• Improve user efficiency
• Utilize full solution functionality
Hardware Support
Program
Technical
Services
Advanced
Replacement
Plus
Premium
12x 5
24 x 7
Yes
Yes
SUPPORT
• Hardware support
• Software support
• On-demand support
OPTIONS
- TACAssist
- Quick TAC
- Remote TAM
- Onsite TAM
Software Support
Software subscription service to
keep your DSView®3 management
software solution up-to-date
On-demand Support
AVOC
EN
Options
T PROFESSIONAL SERVICES
Priority access to Avocent technical
resource for unplanned and
unscheduled events
Site Survey: Document network
assets and configuration
Options
Integration: Integrate DSView® 3
management software solution into
customer applications and systems
TACAssist: Scheduled telephone/
remote assistance for customers.
QuickTAC: Expedited escalation.
12x 5 priority telephone access
Migration: Install latest version of
DSView® 3 management software
solution and/or product firmware
Moves, Adds &Changes: Installation,
de-installation and configuration of the
Avocent solution
Train
Location:
• Avocent Facilities
• Partner Facilities
• Customer Facilities
• Online
Curriculum
• Datacenter Fundamentals
• Datacenter Applications
• DSView 3 management software
• Custom (available at customer facility)
Remote TAM: Dedicated Avocent
technical resource available remotely
Onsite TAM: Dedicated Avocent
technical resource onsite
About Avocent
Contact Us
Avocent® is a leading global
provider of IT infrastructure
management solutions for
enterprise data centers,
small/medium businesses
and remote offices. Our
unique integration of
hardware, software and
embedded technologies
provides a single interface
to quickly and efficiently
manage your IT infrastructure.
We help you solve system
problems anytime, anywhere,
no matter the location or
health of your servers or
network devices.
United States of America Headquarters
Avocent Corporation
4991 Corporate Drive
Huntsville, AL 35805
EMEA Headquarters
Avocent International
Avocent House
Shannon Free Zone
Shannon, County Clare, Ireland
Services enquiries:
COUNTRY
TELEPHONE
United States
1 866 277-1924
UK and Ireland
+353 61 711109,
+353 61 715253
Spain, Portugal, Italy
+34 91 478 6970
Market Experience:
• Leader in IT infrastructure management.
• 20+ years of experience
Germany, Austria
+353 61 715204,
+353 61 715254
Switzerland
+353 61 715254
Global Reach:
• Americas
• EMEA
• APAC
Belgium, Luxembourg,
France
+353 61 715116
Netherlands
+353 61 715268
Nordics
+353 61 715268,
+353 61 715110
Middle East, Eastern Europe,
+353 61 715110
CIS
+353 61 715278
All Other EMEA Countries
+353 61 471871
Value:
• Save time
• Save money
• Maximize your return on investment
www.avocent.com/contacts
Avocent, the Avocent logo, The Power of Being There,
DSR, Mergepoint and DSView are trademarks or registered
trademarks of Avocent Corporation or its affiliates. All other
marks are the property of their respective owners.
Copyright © 2007. Avocent Corporation. All rights reserved.
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