SOWO 804, Organization and Community Behavior
Spring 2008
University of North Carolina at Chapel Hill
School of Social Work
SOWO 804: Organizational and Community Behavior
9:00 am-11:50 am, Tuesdays, Spring 2008
Tate-Turner Kuralt Building, Room 113
Instructor:
Walter C. Farrell, Jr.
Office: 548K Tate-Turner-Kuralt Bldg.
(919) 843-8318 (0)
(919) 960-9284 (H)
(919) 960-9275 Fax
wfarrell@email.unc.edu
Office Hours: 7:30 pm-8:50 am and 12:00 pm-1:50 pm, Tuesday, and
MWThF by appointment for all students.
Course Description:
This course explores theories and models for understanding the behavior of human service
organizations and local communities so that they can be helped to provide needed services and
supports.
Course Goal:
An understanding and sensitivity to political, structural, economic, and institutional factors,
which define and shape advanced practice in human service organizations and communities to
preserve and strengthen families through social interventions.
Course Objectives:
Upon completion of this course, students should be able to:
1. Discuss and analyze a broad range of organizational and community theories, and to
include examples of structural, developmental, environmental, feminist, and
transformational perspectives.
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SOWO 804, Organization and Community Behavior
Spring 2008
2. Apply appropriate organizational and community theory to the assessment of
organizational and community development status through case analyses.
3. Understand and assess the leadership roles of public and nonprofit human service
organizations in strengthening families and building community assets.
4. Understand the contribution of professional ethics and values in human services and
community practice, especially to oppressed, vulnerable, and disadvantaged populations
(e.g., persons of color, women, GLBT persons).
5. Identify patterns of institutional discrimination and oppression within organizations and
communities and understand the “political and policy processes” that can be engaged to
change an oppressive condition.
6. Demonstrate ability to use organizational and community behavior theory to understand
problems occurring within organizations and communities and to recommend problemsolving strategies by:
A. Identifying behaviors within a specific community or human services
organization that have contributed to problems in functioning, and
B. Describing structural or process changes that should be implemented to improve
functioning.
Texts:
Weil, M. (2005) The Handbook of Community Practice. Thousand Oaks, CA: Sage
Publications. (Text will also be used in SOWO 874; it can be purchased in the Health
Affairs Bookstore.)
World Wide Web and online via E-Reserves. To access E-Reserves, go to the main UNC
Library page (www.lib.unc.edu) click on Reserves (under Course Materials), click on
“SEARCH for Electronic Reserves and Course Materials,” and search for “Social Work”
and scroll down for SOWO 804.
To access readings on the class website, type in http://www.unc.edu/~wfarrell/SOWO804/,
and then go to syllabus, readings, etc. (readings can be directly accessed by clicking the
appropriate link from the syllabus).
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SOWO 804, Organization and Community Behavior
Spring 2008
Expectations and Evaluation:
Students are expected to complete assigned and independent readings, contribute to the
development of a positive learning environment in the seminar, and demonstrate their learning
through written assignments and seminar contributions. Assigned readings are identified on
the proposed schedule. Students are also expected to do independent reading related to their
particular interests. Students are also responsible for all assigned readings!
Written assignments: The assignments will provide students with opportunities to examine
the political, economic, and institutional determinants of human services organizations and
community behavior, and their ability to strengthen families and add to community assets.
They must be submitted when due, and they should be prepared on a word-processor in
accordance with APA guidelines, 5th Edition, the format required by many leading journals
in Social Work and related fields. An applied midterm assignment will also be given. All
assignments will be evaluated on their CONTENT and the MECHANICS of
GRAMMAR. Points will be deducted for verb-subject disagreements, run-on sentences,
comma splices, sentence fragments, etc.
Definitions and Leadership Presentation (8 pts.) Due January 22nd.
Define the following terms: Leadership, Formal Leadership, Informal Leadership,
Organizational Behavior and Community Behavior.
BRIEF REACTION PAPER (15 pts.): The brief reaction paper will address the
following topic: Impact of Organizational Attributes: Hasenfeld (1992, pp. 3-44)
discusses several distinctive attributes of human services organizations in the context of
today’s social work practice. Select one of these attributes and discuss why the
attribute does or does not characterize your practicum (or other) agency. Support
your position with specific examples and appropriate documentation (e.g., agency data).
Then, discuss the implications of your conclusions for: (a) service delivery and (b)
organizational-environmental relations (4 double-spaced pages): Due February 5th.
Be prepared to present a summary of your paper and discuss your observations
with the class.
MIDTERM EXAMINATION (15 pts.): Applied “Leadership Exercise”. Details
will be provided in class. This take-home exercise will be distributed on February
26th and due in my first floor mailbox on March 4th by
4:50 pm or emailed.
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SOWO 804, Organization and Community Behavior
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ORGANIZATIONAL BEHAVIOR JOURNAL (15 pts.) Keep a journal in which
you describe your observations of “formal” and informal leadership” by your
supervisor and/or other employees in your agency/organization in accord with the
agency/organizations mission and/or objectives. Draw upon class readings and
discussion to inform your observations. Due March 18th. Email me a one-page
handout listing “key points” on March 17 by 6:00 pm so I can distribute in class on
March 18. Be prepared to present a 2-3 minute oral summary of your journal,
and to discuss your observations with the class. THERE WILL BE REGULAR
UPDATES AND POSSIBLE REVISIONS ON THE SCOPE OF THIS
ASSIGNMENT BASED ON CLASS FEEDBACK.
Since you will have presented the organizational chart for your organization in a
previous class, your journal should include the following:
•
Observations of staff adherence to the “formal” organizational guidelines
of your agency/organization;
•
Observations of staff adherence to the “informal” organizational
guidelines of your agency/organization;
•
An assessment of how these behaviors relate to the implementation of your
agency’s mission and objectives; and
•
Describe any unique processes/behaviors that you observe.
You should also draw upon the class readings, handouts, and discussions in
reflecting upon what your observations mean. Don’t hesitate to offer your
own perspective on how the organization works and what you would do to
change anything. Draw some final conclusions.
COMMUNITY BEHAVIOR JOURNAL #2 (15 pts.) The second journal should
describe the behavior of leaders in the community served by your agency/organization
(grassroots leaders, elected officials, civic leaders, religious leaders, etc.) on behalf of
the clients served by your agency/organization. This information may be gathered from
discussions with agency personnel, review of current periodicals, and interviews with
community leaders, if possible. Due April 15th.
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SOWO 804, Organization and Community Behavior
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Describe examples of general and specific community behavior(s) in the
community population served by your agency/organization that impact, cause,
and/or drive the delivery of your agency‘s services in its target/service area:
•
This information can be derived from anecdotal information, agency
records, interviews of agency staff, personal observations and interactions,
review of current periodicals, and interviews with community leaders, if
possible.
•
Observations can also include an assessment of advocacy and/or legislative
initiatives and can be synthesized across the groups below:
o Community grassroots leaders,
o Elected officials,
o Religious leaders,
o Civic leaders, and
o Individual citizens.
THERE WILL BE REGULAR UPDATES AND POSSIBLE REVISIONS ON THE
SCOPE OF THIS ASSIGNMENT BASED ON CLASS FEEDBACK
IN-CLASS EXERCISES/CASE STUDIES (32 pts.): Each in-class exercise and/or
case study will receive a maximum grade of 4 points. (Students will be assigned to
work in groups).
Evaluation of seminar performance: The final grade will be based on an evaluation of
seminar contributions, and written assignments. The criteria for grading written
assignments will include: following directions, precision, responsiveness to the task, use of
detail in explaining theoretical concepts, practicality of recommendations (tested against
whatever research evidence you provide), clarity in writing, and proper use of APA style. A
cumulative score for the course, as a whole, will be computed as follows:
8 pts. Definitions and Leadership Presentation
15 pts. Brief Reaction Paper: Impact of Organizational Attributes
15 pts. Midterm Leadership Exercise
15 pts. Organizational Behavior Journal
15 pts. Community Behavior Journal
32 pts. In-Class Exercises/Case Studies
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SOWO 804, Organization and Community Behavior
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F = 69 and below, L = 79 and Below, P = 80-93, H = 94-100
Policy on Assignments and Attendance
Students are expected to attend all classes. A formal excuse should be presented to the
instructor when make-up work is being requested for an absence or missed assignment.
You must be present to participate in group and/or individual presentations.
Policy on Academic Dishonesty
Please refer to the APA Style Guide, the SSW Manual, and the SSW Writing Guide for
information on attribution of quotes, plagiarism, and appropriate use of assistance in preparing
assignments. All written assignments should contain a signed pledge from you stating that, “I
have not given or received unauthorized aid in preparing this written work.” In keeping with
the
UNC Honor Code, if reason exists to believe that academic dishonesty has occurred, a referral
will be made to the Office of the Student Attorney General for investigation and further action
as required.
Accommodations for Students
Students with disabilities which affect their participation in the course should notify the
instructor for appropriate accommodations in instructional and presentation format. Students
observing religious holidays should also notify the instructor, ahead of time, if the date(s)
conflict(s) with the class schedule.
NOTE: ASSIGNED READINGS MAY BE SUBSTITUTED AND DELETED.
(PowerPoint Presentations Will Be Posted On Day Of Class.)
AN AGENDA WILL BE PRESENTED AT THE BEGINNING OF EACH CLASS.
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SOWO 804, Organization and Community Behavior
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PROPOSED SCHEDULE
Date
Topics and Assignments
January 15
Introduction, Class Overview, and Syllabus Revision
January 22
ORGANIZATION AND COMMUNITY
•
•
•
•
What is an Organization and Why Study It?
What is a Community and Why Study It?
Leadership in Organizational and Community Practice
Evaluation of What We Already Know
Assigned Readings:
Weil, Chapters 2 & 4
Recommended Readings:
1. Johnson, K.B. “The Development of Progressive and
Sustainable Human Complex Systems: Institutions,
Organizations, and Communities.”
http://www.unc.edu/~wfarrell/SOWO239/Readings/h
umancomplexsystems.htm (22 pp.)
2. “Introduction and Definitions for the Study of a
Community.”
http://www.unc.edu/~wfarrell/SOWO239/Readings/co
mmunitystudydefinitions.htm (6 pp.)
3. Developing Effective Study Committees.
http://www.unc.edu/~wfarrell/SOWO239/Readings/ef
fectivestudycommittees.htm (4 pp.)
4. The Study Committee and the Community.
http://www.unc.edu/~wfarrell/SOWO239/Readings/st
udycommitteeandcommunity.htm (4 pp.)
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SOWO 804, Organization and Community Behavior
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5. “The Relativity of Community Behaviors.” (April 10,
2002).
http://www.unc.edu/~wfarrell/SOWO239/Readings/co
mmunityrelativity.htm (20 pp.)
6. “21st Century Organizational Trends.”
http://www.unc.edu/~wfarrell/SOWO239/Readings/or
ganizationaltrends.htm (3 pp.)
7. What is OB?
http://www.unc.edu/~wfarrell/SOWO239/Readings/w
hatisob.htm (2 pp.)
8. Martinez, B. “Shot in the Arm: How a City Aims To
Give Minorities Better Health Care --- Pittsburgh
Hopes to Satisfy 2010 Deadline by Using Voices With
`Street Cred' --- New Gossip at the Hair Salon” in The
Wall Street Journal (July 10, 2002). (4 pp.) (EReserves)
9. Stich, S. “She Makes Their Voices Count” in Parade
Magazine (August 17, 2003). (1 pp.) (E-Reserves)
10. Marion, R. and Uhl-Bien, M. “Leadership in Complex
Organizations” in The Leadership Quarterly. Volume
12 (pp. 389-418). Elseiver Science, 2001. (Available
through UNC Library E-Journals)
Assignment #1 (One Page of Definitions and Oral
Presentation of Leadership Experience) Due
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SOWO 804, Organization and Community Behavior
Spring 2008
January 29
UNDERSTANDING ORGANIZATIONS:
INTRODUCTION TO ORGANIZATIONAL
THEORIES
•
•
•
•
•
Hx of Social Welfare Administration
The Nature of Human Service Agencies
Traditional Approaches to Understanding Organizations
The Institutional Ecology of Human Services Organizations
The Political and Economic Determinants of Human Services
Organizations
Assigned Readings:
1. Hasenfeld, Y. “The Nature of Human Service
Organizations” (pp. 3-23) in Human Services as
Complex Organizations Hasenfeld, Y. (Ed.). London:
Sage Publications, 1992. (E-Reserves)
2. Hasenfeld, Y. “Theoretical Approaches to Human
Service Organizations” (pp. 24-44) in Human Services
as Complex Organizations Hasenfeld, Y. (Ed.).
London: Sage Publications, 1992. (E-Reserves)
Recommended Readings:
3. Walonick, D.S. “Organizational Theory and
Behavior.”
http://www.unc.edu/~wfarrell/SOWO239/Readings/or
gtheoryandbehavior.htm (17 pp.)
4. Hunsicker, F. “Organization Theory for Leaders.”
http://www.unc.edu/~wfarrell/SOWO239/Readings/or
gtheoryforleaders.htm (10 pp.)
In-Class Exercise/ Case Study #1
Bring Your Practicum Site’s Organizational Chart
(Typed Graphic) to Class to Discuss Implications for
Organizational and Community and Behavior
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SOWO 804, Organization and Community Behavior
Spring 2008
February 5
TRADITIONAL APPROACHES TO
ORGANIZATIONAL STRUCTURE
•
•
•
•
Types of Organizations
Complexity, Formalization, and Centralization
Explaining Organizational Structure
The Importance of the Environment
Assigned Readings:
1. Dinkelaker, A. “The New Frontier in Democratic
Theory and Practice: Organizational Forms that
2. Simultaneously Optimize Autonomy & Community”
http://www.unc.edu/~wfarrell/SOWO239/Readings/de
mocratictheory.htm (13 pp.)
3. “A Holistic Model for Organizational Management.”
http://www.unc.edu/~wfarrell/SOWO239/Readings/h
olisticorgmanagement.htm (5 pp.)
4. “Organization Structure and Design.”
http://www.unc.edu/~wfarrell/SOWO239/Readings/or
gstructureanddesign.htm (10 pp.)
5. Drucker, P. F. “The Age of Social Transformation” in
The Atlantic Monthly, November 1994.
http://www.unc.edu/~wfarrell/SOWO239/Readings/ag
eofsocialtransformation.htm (33 pp.)
Reaction Paper Due on Impact of Organizational
Attributes (and 1-2 Minute Summary Presenation)
In-Class Exercise/Case Study #2
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SOWO 804, Organization and Community Behavior
Spring 2008
February 12
ORGANIZATIONAL ASSESSMENT
•
•
Integrative Model of the Organizational Life Cycle
Implications for Service Delivery
Assigned Readings:
1. Hasenfeld, Y., & Schmid, H. “The Life Cycle of
Human Service Organizations: An Administrative
Perspective” (pp. 243-269) in Administration in
Social Work, 13 (3/4), Haworth Press, 1989. (EReserves)
2. Bailey, D., &Grochau, K. E. “Aligning Leadership
Needs to the Organizational Stage of the
Development: Applying Management Theory to
Nonprofit Organizations” (pp. 23-45) in
Administration in Social Work, V. 17; Haworth Press,
1993. (E-Reserves)
Recommended Readings:
3. NCHPEG Organizational Assessment.
http://www.unc.edu/~wfarrell/SOWO239/Readings/or
gassessment.htm (4 pp.)
4. Organizational Assessment Questions
http://www.unc.edu/~wfarrell/SOWO239/Readings/or
gassessqs.htm (2 pp.)
5. “Analyzing Human Service Organizations”
http://www.unc.edu/~wfarrell/SOWO239/Readings/A
nalyzingHumanServiceOrganizations.pdf (12 pp.)
In-Class Exercise/Case Study #3
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SOWO 804, Organization and Community Behavior
Spring 2008
February 19
THEORIES/MODELS OF COMMUNITY PRACTICE
COMMUNITIES: LARGE ORGANIZATION?
•
•
•
•
Why Do Communities Behave as They Do?
Defining Community and Community Development
What Theories Apply to Community Organizations?
Social Capital
Assigned Readings:
Weil, Chapters 5, 6, & 7
Recommended Readings:
1. Jennings, M. “Community Practice: A Training
Ground for Social Work Students.”
http://www.unc.edu/~wfarrell/SOWO239/Readings/co
mmunitypractice.htm (14 pp.)
2. Moore, A., Hill, L. “Models of Community
Development Practice.”
http://www.unc.edu/~wfarrell/SOWO239/Readings/m
odelsofcommpractice.pdf (5 pp.)
3. Portes, Alejandro. “Social Capital: Its Origins and
Applications in Modern Sociology.”
http://www.unc.edu/~wfarrell/SOWO239/Readings/so
cialcapital.pdf (24 pp.)
4. Hardcastle, D., Wenocur, S., & Powers, P.R.
Community Practice: Theories and Skills for Social
Workers (pp. 1-57). New York: Oxford University
Press, 1997.
5. Johndon, K. “The Devlopment of Progressive and
Sustainable Human Complex Adaptive Systems:
Institutions, Organizations, and Communities,”
University of Maryland, 1999.
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SOWO 804, Organization and Community Behavior
Spring 2008
6. http://www.unc.edu/~wfarrell/SOWO239/Readings/h
umancomplexsystems.htm
7. Lemann, N. “Kicking in Groups” in The Atlantic
Monthly, April 1996.
http://www.unc.edu/~wfarrell/SOWO239/Readings/ki
ckingingroups.htm
8. Putnam, R. “Bowling Together” in The American
Prospect, February 11, 2002 (V. 13, Issue 3).
http://www.unc.edu/~wfarrell/SOWO239/Readings/b
owlingtogether.htm
In-Class Exercise/Case Study #4
February 26
ORGANIZATIONAL THEORY FROM A
TRANSFORMATIONAL PERSPECTIVE
•
•
Paradigm Shifting
The Meta-model of Organization
Assigned Readings:
1. Banner, D. & Gagne, E. (1995). “Transformational
Thinking: the Emerging Paradigm,” (Chapter 4)
Designing Effective Organizations. (pp.45-57).
Thousand Oaks, CA: Sage Publications. (E-Reserves)
2. Banner, D. & Gagne, E. (1995). “Creating the NewParadigm Organization,” (Chapter 5) Designing
Effective Organizations. (pp.57-75). Thousand Oaks,
CA: Sage Publications. (E-Reserves)
3. Banner, D. & Gagne, E. (1995). “The Metamodel of
Organization” (Chapter 7) Designing Effective
Organizations. (pp. 89-100). Thousand Oaks, CA:
Sage Publications. (E-Reserves)
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SOWO 804, Organization and Community Behavior
Spring 2008
Recommended Readings:
4. Seeking Science in Art: Meta-Level Modeling
http://www.unc.edu/~wfarrell/SOWO239/Readings/se
ekingscience.htm (12 pp.)
In-Class Exercise/Case Study #5
March 4
MIDTERM EVALUATION (No Class)
March 11
SPRING BREAK
March 18
FEMINIST PERSPECTIVES
•
•
•
What is Feminist Organizing?
How is it Structured?
What Theories Apply?
Assigned Reading:
Weil, Chapter 19
Recommended Readings:
1. Fournier, V., & Kelemen, M. “The Crafting of
Community: Recoupling Discourses of Management
and Womanhood” Gender, Work and Organization.
V. 8, No. 3 July 2001. (pp. 267-290) Oxford, UK:
Blackwell Publishers. (E-Reserves)
2. What is Feminism?
http://www.unc.edu/~wfarrell/SOWO239/Readings/fe
minism.htm (6 pp.)
3. Calas, M. & Smircich, L. (1999). “From the Women’s
Point of View: Feminist Approaches to
Organizations” in Clegg, S.R. & Hardy, C. Studying
Organizations: Theory and Method. (pp. 212-251).
London: Sage Publications. (E-Reserves)
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SOWO 804, Organization and Community Behavior
Spring 2008
Organizational Behavior Journal Submission
March 25
THE LEARNING ORGANIZATION
•
•
What is a Learning Organization
How would you turn your Organization into One?
Assigned Readings:
1. Senge, P. (1990). “The Leader’s New Work: Building
Learning Organizations” in Sloan Management
Review, Fall 1990. (pp. 7-23) (E-Reserves)
2. Lipshitz, R., Popper M., and Friedman, V. “A Multifacet Model of Organizational Learning.”
http://www.unc.edu/~wfarrell/SOWO239/Readings/m
ultifacet.doc (51 pp.)
Recommended Readings:
3. The Learning Organization
http://www.unc.edu/~wfarrell/SOWO239/Readings/le
arningorg.htm (4 pp.)
4. The Learning Organization
http://www.unc.edu/~wfarrell/SOWO239/Readings/sk
yrmelearnorg.htm (7 pp.)
In-class Exercise/Case Study #6
April 1
POWER, DEPENDENCY, SOCIAL JUSTICE, AND
MANAGING DIVERSITY
•
•
•
•
Perspectives on Power in Organizations and Communities
Patterns of Institutional Discrimination and Oppression
Patriarchy and Social Welfare Work
Empowerment Models
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SOWO 804, Organization and Community Behavior
Spring 2008
•
•
•
Work with Vulnerable, Disadvantaged, and Oppressed
Populations
Conflict Management
Cultural Competence
Assigned Readings:
1. Dressel, P.L. (1992). “Patriarchy and Social Welfare
Work” in Hasenfeld, Y. Human Services as Complex
Organizations (pp. 205-223). (E-Reserves)
2. The Mature Use of Power in Organizations
http://www.unc.edu/~wfarrell/SOWO239/Readings/m
aturepower.htm (4 pp.)
3. Module 2: Cultural Competence
http://www.unc.edu/~wfarrell/SOWO239/Readings/cu
ltcompetence.htm (7 pp.)
4. Cross, T. “Cultural Competence Continuum”
http://www.unc.edu/~wfarrell/SOWO239/Readings/cu
ltcompetencecont.htm (3 pp.)
5. Cultural Competence Discussion
http://www.unc.edu/~wfarrell/SOWO239/Readings/cu
ltcompdiscuss.htm (2 pp.)
6. Cultural Competence
http://www.unc.edu/~wfarrell/SOWO239/Readings/cu
lturalcompetence.htm (2 pp.)
7. Brooks, D. “People Like Us” Atlantic Online.
http://www.unc.edu/~wfarrell/SOWO239/Readings/pe
oplelikeus.htm (6 pp.)
8. Diversity, Conflict, and Organizational Effectiveness
http://www.unc.edu/~wfarrell/SOWO239/Readings/di
versityconflict.doc (9 pp.)
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SOWO 804, Organization and Community Behavior
Spring 2008
9.
“Power and Empowerment” from The Action Guide
for Advocacy and Citizen Participation
http://www.unc.edu/~wfarrell/SOWO239/Readings/p
ower.pdf
10. Bibikova, A. and Kotelnikov, V. “Managing CrossCultural Differences.”
http://www.unc.edu/~wfarrell/SOWO239/Readings/cr
ossculture.htm
In-Class Exercise/Case Study #7
April 8
DECISION-MAKING, MOTIVATION, AND INTER- AND
INTRA-ORGANIZATIONAL COORDINATION
•
•
•
•
Decision Making Theories
Theories of Motivation
Coordination, Collaboration, and Network Formation
Team Building Within and Outside the Organization
Assigned Readings:
1. Models of Ethical Decision Making
http://www.unc.edu/~wfarrell/SOWO239/Readings/se
venstep.htm (6 pp.)
2. Theories of Decision Making
http://www.unc.edu/~wfarrell/SOWO239/Readings/de
cisiontheory.pdf (4 pp.)
3. Motivational Theories
http://www.unc.edu/~wfarrell/SOWO239/Readings/m
otivationaltheory.htm (3 pp.)
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SOWO 804, Organization and Community Behavior
Spring 2008
4. Endogenous Theories of Motivation
http://www.unc.edu/~wfarrell/SOWO239/Readings/en
dogeneousmotivation.pdf (4 pp.)
5. Schopler, J. H. (1987). “Inter-organizational Groups:
Origins, Structure and Outcomes” in Academy of
Management Review, 12 (4), (702-713). (E-Reserves)
6. The Basics of Team Building
http://www.unc.edu/~wfarrell/SOWO239/Readings/tea
mbuildingbasics.htm (4 pp.)
7. Managing People – Motivation
http://www.unc.edu/~wfarrell/SOWO239/Readings/ma
nagingpeople.htm (3 pp.)
8. Leadership Teams
http://www.unc.edu/~wfarrell/SOWO239/Readings/lea
dershipteams.htm (3 pp.)
In-Class Exercise/Case Study #8
April 15
ORGANIZATIONAL EFFECTIVENESS, CHANGE, AND
INNOVATION
•
•
•
•
•
•
Traditional Models of Effectiveness
The Contradiction Model
Transformation and Organizational Effectiveness
The Dynamics of Organizational and Community Change
Organizational Decline and Corrective Action Facilitating
Change
The Five Dysfunctions of a Team
Assigned Readings:
Weil, Chapters 31 & 36
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SOWO 804, Organization and Community Behavior
Spring 2008
1. Stevenson, J.F., Florin, P., Mills, D.S., and Andrade,
M. “Building Evaluation Capacity in Human Service
Organizations: A Case Study” (pp. 233-243) (EReserves).
2. Building a Sustainable Innovation Organization
http://www.unc.edu/~wfarrell/SOWO239/Readings/su
stainableinnovation.htm (4 pp. in landscape)
3. Managing Innovation
http://www.unc.edu/~wfarrell/SOWO239/Readings/m
anaginginnovation.htm (4 pp. in landscape)
4. The Five Dysfunctions of a Team, etc. (Handouts)
Community Behavior Journal Due
April 22
COURSE WRAP- UP
• Achievements
• Evaluation
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