CHERYL L. DICKERSON
5481 Knollwood Road
Springfield, OH 45502
Cell: 937-408-9021
email: Dickerson.138@osu.edu
PROFILE
Healthcare executive and educator experienced in the administration of diverse clinical and support services. Skilled in
achieving operational alignment with corporate vision, values, and goals. Expertise in:
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Operations Management/Administration
Functional Integration
Business Development
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Organizational Transitions
Operational Excellence/Process Improvement
Facilitation/Communications
PROFESSIONAL EXPERIENCE
THE OHIO STATE UNIVERSITY, Columbus, OH
2004-Present
Senior Lecturer and Lecturer, Fisher College of Business (2005-Present)
Responsible for teaching Lean Six Sigma Principles and Projects classes for the Department of Management Sciences.
• Provided course instruction and project supervision for students selectively chosen for the nation’s first business
school offering of Six Sigma classes with green belt certification to undergraduate students. The course
subsequently became a requirement for Operations Management majors.
Administrator, Operational Performance Officer, Wexner Medical Center (2008-2014)
Responsible for executive leadership of operational excellence at University Hospital, the Richard M. Ross Heart
Hospital, and other elements of the health enterprise.
• Identified and implemented organizational strategies to enhance patient flow and promote efficient use of
resources. Led teams which reduced the STEMI door to intervention time to less than 60 minutes; increased cath
lab first case on time starts by more than 30%; reduced the ED LWBS rate to less than 3% and length of stay for
admitted patients by 60 minutes; reduced cancelled surgeries by 5%; and, led an extensive operational assessment
with recommendations for improvement of transfer processes.
• Led a comprehensive Health System approach to reducing readmissions resulting in a 16% reduction in the 7-day
rate and recognition by UHC’s Best Practices for Better Care initiative.
• Co-directed the development of the Health System’s Process Improvement Strategic and Operational plans.
• Designed and delivered process improvement education to over 100 physicians, including: Operational Excellence
for Clinical Professionals; Problem Solving with DMAIC (Faculty Leadership Institute), and Process Improvement
at OSUWMC for orthopedic residents; and, to over 400 administrators, clinical professionals and support staff
entitled Process Improvement for Operations Leaders which became an offering of The Leadership Academy.
• Key contributor to the development of the Health System’s first Operations Councils, serving as chair of the
Facilitators’ Roundtable and co-sponsor of annual retreats.
• Designed and delivered the Health System’s first Lean Six Sigma blended learning course with certification.
• Represented Health System operations on the university’s Operational Excellence@OSU Advisory Group.
Administrative Director, Ross Heart Hospital/University Hospital (2005-2008)
Responsible for perioperative services, the cardiac invasive and non-invasive laboratories, and clinical engineering.
• Developed and administered operating and capital budgets for services including 32 operating rooms, 12 cardiac
procedural and imaging laboratories, the associated preparation and recovery areas, and over 450 FTE’s.
• Directed the business planning, operational planning, and implementation of the Preoperative Assessment Center
which served over 80 surgeons in 19 specialties and 3 hospitals during the first two years of operation; improved
patient safety; and, significantly reduced surgery cancellations.
• Created and facilitated an Electrophysiology Operations Team to provide ongoing leadership and coordination of
the many services required to support expansion, including: the Ambulatory Care Center, the EP laboratories, the
EPR, Central Scheduling, Bed Placement, and Advanced Practice Nursing.
Manager, Ambulatory Services, Ross Heart Hospital (2004-2005)
Responsible for the functional integration and operational oversight of cardiac surgery, vascular surgery, general
cardiology and heart failure clinics at the Ambulatory Care Center of the new Ross Heart Hospital.
Cheryl L. Dickerson
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MOUNT CARMEL HEALTH SYSTEM, Columbus, OH
2002-2004
Six Sigma Black Belt/Staff Development Specialist
Responsible for achieving sustainable improvements in business operations by applying the DMAIC methodology.
MANAGEMENT CONSULTANT, Springfield, OH
1998-2002
Provided project management, strategic/business planning, operational assessments, and education/training.
MERCY HEALTH SYSTEM-WESTERN OHIO, Springfield, OH
1990-1998
Regional healthcare system operating seven facilities offering acute, ambulatory, home health, long-term care and
assisted living services.
Regional Vice President, Ambulatory Services (1996-1998)
Responsible for all aspects of regional service delivery and development, physician relationships, and financial
management of diverse clinical services in the region’s long-term care, hospitals, and freestanding settings.
Responsible for over 500 employees staffing cardiology and pulmonary services; physical medicine and inpatient
rehabilitation; home health, hospice, chemical dependency and outreach clinics; occupational health; cancer services;
and a freestanding ambulatory surgery center. Developed annual strategic and operating objectives in conjunction with
other regional executives. Served on board, medical staff, and organization-wide committees.
Vice President, Operations (1995-1996)
Mercy Medical Center, Springfield, OH
Mercy Memorial Hospital, Urbana, OH
Responsible for laboratory, radiology, dietary, cardiology, cancer, and pulmonary services on two separate community
hospital campuses; and, oversight of JCAHO accreditation.
Vice President, Clinical Services (1990-1995)
Mercy Memorial Hospital, Urbana, OH
Responsible for organizational quality improvement, community health services (home health, hospice, chemical
dependency program, outreach clinics), laboratory, radiology, pharmacy and materials management, plant operations,
dietary, physical therapy, occupational health, and cardiopulmonary services.
Laboratory Director (1979-1990)
Mercy Memorial Hospital, Urbana, OH
Responsible for all aspects of laboratory operations including development and administration of operating and capital
budgets, regulatory compliance, policies and procedures, and human resources management.
EDUCATION AND TRAINING
M.S., Administration, Health Services, Central Michigan University, Mt. Pleasant, MI
B.S., Medical Technology, Wright State University, Dayton, OH
Certified Six Sigma Black Belt
PROFESSIONAL AFFILIATIONS
American College of Healthcare Executives
- Fellow
Central Ohio Health Administrators Association
- Past President
American Society of Medical Technologists
- Registered Medical Technologist
Healthcare Leadership Advisory Council
- Wittenberg University