Professional and Staff
Development:
Libraries Enrich Lives:
图书馆专业人员和工作人员发展： 图书馆丰富生活
Robert W. Fernekes, Ph.D.
Associate Professor
Zach S. Henderson Library
Georgia Southern University
Georgia 30460
United States
罗伯特 W. 福勒基斯博士
美国南佐治亚州30460
南佐治亚大学
扎克 S.亨德森图书馆
副教授
Introduction, Background & Purpose
导言，背景与目的
Concepts, Principles
& Terminology
 Review of the Literature
 High-Impact Training and
Development
 Putting It All Together
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概念，原则与术语
文献回顾
有重要影响力的培训
和发展
整合
Professional and Staff Development
in Three Themes
专业人员和工作人员发展的三大主题

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Professional & Staff
Development Overview
Professional & Staff
Development Practices
& Methods
Library Director
Qualifications and
Requirements
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专业工作人员发展概况
专业人员及员工发展的
做法与方法
图书馆馆长的资格和要
求
The Effective Library 图书馆绩效

Culture of Assessment:
 Organizational
environment
that facilitates evaluation
 Ongoing staff development:

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In measurement, evaluation &
assessment activities
To improve staff capabilities
for customer service, better
outcomes for customers and
improved service quality
 Values
& Rewards Results

文化评估：
 有利评估的组织环境
 正在进行的工作人员发
展

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测量，评价和评估活动
为了提高工作人员客户服
务的能力以取得更好的客
户服务结果并改善服务质
量
 价值观和奖励结果
Use Human Resource (HR) Management Functions
to Build Training and Development Program
利用人力资源（HR）管理职能建立培训和发展计划

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Support the Library’s Vision,
Mission, Goals & Service
Priorities Identified in the
Strategic Planning Process
Focus on Three HR Functions:
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Recruitment & Retention
Training & Development
Performance Management

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在确定战略规划的过
程中支持图书馆的展
望，使命，目标和服
务
重点放在人力资源的
三项职能上：



人员招聘及保留
人员训练与发展
人员绩效管理
Job Analysis and
Development of Job Descriptions
工作岗位分析和职务发展的说明

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Identify Professional & Staff
Knowledge, Skills, Abilities &
Competencies Needed to
► Achieve Library’s Vision,
Mission, Goals & Service
Priorities
Ohio Public Library Core
Competencies
http://www.olc.org/CoreCompetencies.asp

Use the Balanced Scorecard

确定专业及工作人员的
知识，技能，能力和需
求的能力

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实现图书馆的展望，使命，
目标和服务的优先次序
俄亥俄公共图书馆核心
竞争力
使用平衡计分卡
Workplace as a Learning Place
Theme II: Practices & Methods
作为一个学习场所的工作地点
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Set Goals & Get Started
Designing & Conducting a
Needs Assessment
Build Lifelong Learning into
the Job Description
Focus on role of Training in
the Process of Change
Create a Blended Learning
Program
主题 II： 实践与方法

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确定目标和开始设计
以进行需求评估
在职位描述中建立终
身学习的观念
侧重于在变化过程中
的的培训
创建一个混合式学习
计划
Increase Your Skills as
Professionals, Staff & Volunteers
提高作为专业人员，工作人员及志愿人员的技能
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Formal Education
Membership Services
Conferences
Online Offerings
Opportunities thru the
Workplace, Colleagues,
Mentors & Collaboration
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正式教育
会员制服务
专业会议
在线服务
通过工作场所的机会
与同事和导师展开合
作
Encourage and Adopt Continuous Learning
鼓励和采取持续学习
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Definition: Ongoing Learning
Three Elements:
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Orientation
Training
Staff Development:
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Individual Responsibility
Participate in basic training
Participate in assessing own
needs & organizational needs

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定义：不断地学习
三个要素：
 取向
 训练
 职员发展
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个人责任
参与基本训练
参与评价自己的需要与
组织上的需要
Illustrative Library Balanced Scorecard
Matthews (2008). Scorecards for Results: A guide for Developing a Library Balanced Scorecard, p.56
图
解
图
书
馆
平
衡
计
分
卡
Balanced Scorecard: Organizational Readiness
(Learning and Growth) Perspective
Matthews (Nov/Dec,2006). The Library Balanced Scorecard: Is It In Your future? Public Libraries, p67
平衡计分卡：组织准备（学习与成长）之透视

Answer the following Questions:
Library Director Responsibilities
Theme III McCook (2004). Introduction to Public Librarianship, p.141
图书馆馆长的责任：
Public Library Director Knowledge and Skills
Sager (Sep/Oct, 2001). Evolving Virtues:
Public Library Administrative Skills. Public Libraries, p268-272
公共图书馆馆长的知识和技巧
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People Skills
Vision
Marketing Ability
Communication
Collaborative Skills
Technical Skills
Customer Service
Problem-solving Ability
Risk-Taking
Self-Renewal
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人际关系技巧
展望
营销能力
交流
协作技能
技术技能
客户服务
问题解决能力
风险承担
自我更新
Questions and Comments
问题和意见
Contact Information 联系方式:
Bob Fernekes, Associate Professor
Information Services Librarian, Business Specialist
Henderson Library, POB 8074
Georgia Southern University, Statesboro, GA 30460, U.S.A.
Email: fernekes@georgiasouthern.edu
Phone: 912-478-7822
Chinese Translation ： LiLi Li, E-Information Services Librarian
中文翻译：李立力,美国南佐治亚大学副教授扎克 S.亨德森图书馆电子图书馆员
E-Mail: LiLiLi@GeorgiaSouthern.edu