BUSADM 4239: Managing Process Improvement Spring 2016
Dr. Mrinalini Gadkari, MD, MHSA Office: 632 Fisher Hall
Email: gadkari.6@osu.edu
Phone: 614-292-3166
Office hours: Tuesdays 3-5pm and by appointment. Email is the best way to reach me.
First Class: Jan 11
Last Class: Apr 25 Class hours: Mon/Wed/Fri, 8-8:55 AM and 9:10-10:05 AM
COURSE DESCRIPTION
The course will describe the basics of establishing and managing
value creation in service, including healthcare, office and
manufacturing operations. The key to creating value is to develop the
ability to see opportunities to improve operations; identify and analyze
barriers to value creation, develop effective and efficient
countermeasures, and continuously improve the system.
First topics include a history of process development through the 20th
century and an understanding of lean processes. The heart of the
course begins with foundational elements to stabilize processes and
then take steps to gain the high efficiency required in today’s markets.
We will examine how to put in place a complete operating system for
the process and what your role as a leader will be as you establish
and manage your operation.
COURSE OBJECTIVES
A major objective of the course is for you to be able to apply the
concepts presented in the text to the operating environments in which
you will find yourself in the future as a manager.
Room: Schoenbaum Hall 205
COURSE MATERIAL
1. The Toyota Way Fieldbook; A practical Guide for Implementing
Toyota’s 4Ps Liker, Jeffrey K.; Meier, David (2006). The McGrawHill Companies, Inc. (ISBN 0071448934).
2. Course pack to be bought at
COURSE REQUIREMENTS
The course will be conducted in an interactive lecture-discussion
format. You are expected to come to class prepared and contribute to
the discussion.
CLASSROOM EXPECTATIONS
1. Attendance is required. You should attend every class and
participate to
a. Learn as much as possible
b. Achieve a grade you will be satisfied with
2. Arrive on time
3. Use electronic devices as instructed in class
GRADING
Component
At the end of the semester every student will be able to:
1. Analyze processes to identify problems
2. Use structured problem solving to improve process performance
3. Design processes to increase productivity and enrich work
environment to make jobs more satisfying and engaging for
employees
4. Work as a member of team and facilitate the development of your
team to meet goals you have set.
Total Points
Class Attendance (1 x 44 classes)
45
Weekly assignments (3 points x 15 assignments)
45
Team Project Presentation
30
Total (Maximum points)
120
BUSADM 4239: Managing Process Improvement Spring 2016
Dr. Mrinalini Gadkari, MD, MHSA Office: 632 Fisher Hall
Email: gadkari.6@osu.edu
Phone: 614-292-3166
will be uploaded on Carmen
DISABILITY ACCOMODATION
ASSIGNMENTS
-
Individual assignment should be done individually and team
assignments in groups. Do not collaborate or discuss individual
assignments with anyone.
Submit on time. All homework assignments are due on Fridays
by 8am.
Use the templates uploaded on Carmen/TopHat
Upload them in the relevant Dropbox in Carmen/TopHat
There are no make-ups.
Final projects are a group effort. Project Description document
If you need an accommodation based on the impact of a disability,
please arrange an appointment with me as soon as possible. I rely on
the Office for Disability Services for assistance in verifying need and
developing accommodation strategies. Start the verification process
as soon as possible.
ACADEMIC MISCONDUCT
http://studentaffairs.osu.edu/resource_csc.asp).
COURSE OUTLINE (subject to revision)
Date
Topic and description
Before class readings
Assignments/Due Date
Course Overview
1
(M)Jan 11
-
Get to know each other
Discuss syllabus
Set expectations
Create teams
Leadership
2
(W)Jan 13
3
(F)Jan 15
-
Characteristics of an authentic
leader
Leadership
-
My four circles- current state
-
Syllabus
- Better leader, richer life
https://hbr.org/2008/04/be-a-better-leaderhave-a-richer-life
-
www.myfourcircles.com
(I) My four circles current
state, Jan 15, 8am
NO CLASS- Martin Luther King Day
(M)Jan 18
4
(W)Jan 20
(MBOE)
Flipped Leadership
5
(F)Jan 22
(MBOE)
Flipped Why lean fails
-
-
My four circles- future state
NUMMI case study
-
www.myfourcircles.com
- Listen/read NUMMI case study
http://www.thisamericanlife.org/radioarchives/episode/561/nummi-2015
(I) Jan 20, In class
submission
(T) NUMMI Prep/Jan 12, 8am
BUSADM 4239: Managing Process Improvement Spring 2016
Dr. Mrinalini Gadkari, MD, MHSA Office: 632 Fisher Hall
Date
Topic and description
Email: gadkari.6@osu.edu
Before class readings
Phone: 614-292-3166
Assignments/Due Date
Why lean fails
6
(M)Jan 25
7
(W)Jan 27
-
NUMMI case study. In class
discussion
Leading in a lean environment
8
(F)Jan 29
-
The 4 Ps
The philosophy
Leading in a lean environment
- Setting direction
- True North Metrics
-
Creating a culture of process
improvement (creating problem
solvers)
A3 Problem solving
9
(M)Feb 1
-
Understanding the problem
Writing the problem statement
-
Chapter 1, The Toyota Way Fieldbook
(T) NUMMI final/Jan 29, 8am
-
Chapter 2, The Toyota Way Fieldbook
Chapter 20, The Toyota Way Fieldbook
pages 427-439
-
The Toyota Way Fieldbook Ch. 18, pages
323-337
Understanding the problem and creating
the problem statement (article)
-
A3 Problem solving
10
11
(W)Feb 3
(F)Feb 5
-
Current conditions
Gemba (what to see, how to see,
seven wastes)
A3 Problem Solving
-
SMART Metrics
-
The gemba walk
-
Lean Metrics
-
Lean Metrics
-
VSM Video Part 1
o https://www.youtube.com/watch?v
=0nWIhnNHfEQ
Part 2
o https://www.youtube.com/watch?v
=bch9dCU6bTg
(I) Lean Leader SelfAssessment essay/Feb 5,
8am
A3 Problem Solving
12
(M) Feb 8
13
(W) Feb 10
-
SMART Metrics
Goal statements
Matt Werner, Director of Operations,
Compco Industries
Value Stream Mapping
14
(F)Feb 12
-
What is VSM?
Components of VSM
How to Create a VSM
-
(T) Problem statement and
goals for group project/Feb
12, 8 am
-
Criteria for goals
BUSADM 4239: Managing Process Improvement Spring 2016
Dr. Mrinalini Gadkari, MD, MHSA Office: 632 Fisher Hall
Date
Topic and description
Value Stream Mapping
15
(M)Feb 15
16
(W)Feb 17
17
(F)Feb 19
18
(M)Feb 22
Flipped class- create the value stream
for your project
19
(W)Feb 24
Project update
20
(F)Feb 26
21
(M)Feb 29
-
Value Stream Mapping
-
(W)Mar 2
23
(F)Mar 4
24
(M)Mar 7
Case 2
Value Stream Mapping
-
Case 3
-
A3 Problem Solving
Analysis continued
-
-
Service Case
(T) Submit VSM in class
(T) Submit VSM in class
Print Project A3 and VSM and bring to class
(T) Upload project VSM on
Carmen/Feb 26,8am
-
The Toyota Way Fieldbook Ch. 18, pages
341-352
(T) Upload project Cause
Map on Carmen/Mar 4,8am
Flipped Create cause map for project
Stability
-
5S System
(F)Mar 11
27
(M)Mar 14
28
(W)Mar 16
(M)Mar 21
Manufacturing Case
(T) Submit VSM in class
Countermeasures
26
30
-
Assignments/Due Date
Cause mapping
Guest Speaker, Anitha Attoor
(F)Mar 18
Healthcare Case
Leading a VSM workshop
Phone: 614-292-3166
A3 Problem Solving
Stability
- 5S System (simulation)
29
-
Analysis- data
(W)Mar 9
25
Before class readings
A3 Problem Solving
-
22
Case 1
Email: gadkari.6@osu.edu
Stability
-
Standardized work
Stability
-
Standardized work (simulation)
Stability
-
Standardized work (simulation)
Stability
-
Standardized work (practice)
-
The Toyota Way Fieldbook Ch. 18, pages
64-65
Practical aspects of 5S
The Toyota Way Fieldbook Ch. 18, pages
122-131
Practical aspects of standardized work
(I) Personal 5S video/Mar
11,8am
-
BUSADM 4239: Managing Process Improvement Spring 2016
Dr. Mrinalini Gadkari, MD, MHSA Office: 632 Fisher Hall
Date
31
(W)Mar 23
32
(F)Mar 25
33
(M)Mar 28
34
(W)Mar 30
Topic and description
Project Update
Just in Time
-
Email: gadkari.6@osu.edu
Before class readings
-
Pull vs. push
The Toyota Way Fieldbook Ch. 18, pages
80-108
-
Pull vs. push
Just in Time
-
Pull vs. push (simulation)
(I) Pull vs Push Homework
Exercise/Mar 31, 8am
(M)Apr 4
Presentation skills
37
(W)Apr 6
Presentation skills
-
38
(F)Apr 8
Leading Kaizen events
-
Facilitation checklist
39
(M)Apr 11
Leading Kaizen events
-
Facilitation checklist
(W)Apr 13
Project Update in class feedback
COE Summit
(F)Apr 15 Wrap up
41
COE summit
Project Presentations
42 (M)Apr 18
40
-
44
(F)Apr 22
45
(M)Apr 25
(T) Standardized work for
project/Mar 25,8am
Just in Time
36
(W)Apr 20
Assignments/Due Date
Print Project A3 and VSM and bring to class
(F)Apr 1 (HC Bryan Krieg, Six Sigma Black Belt
35
Chicago)
Genesis HealthCare System
43
Phone: 614-292-3166
15 min presentation, 5 min Q&A
Project Presentations
-
15 min presentation, 5 min Q&A
Project Presentations
-
15 min presentation, 5 min Q&A
Project Presentations
-
15 min presentation, 5 min Q&A
(T) Project update video/Apr
8, 8am
Print Project A3 and VSM and bring to class
-
Presentation guidelines
-
Presentation guidelines
-
Presentation guidelines
-
Presentation guidelines
Upload presentations in
Carmen
Upload presentations in
Carmen
Upload presentations in
Carmen
Upload presentations in
Carmen