Office 365 Wave 15 FAQ
Summary
Wave 15 upgrades web applications from an Office 2010 level to a 2013 level. Our current license only
includes the Outlook Web App.
This transition involves changes to the look-and-feel of Office 365 web applications. Wave 14 web mail
is on the left, while wave 15 is on the right:
Wave 15 also adds a splash screen between login and display of the web mail interface.
The New Web Mail Page
The top-right corner now contains links for the Outlook email page, the Calendar screen, and a People
Pane (Contacts). The … menu currently contains a link to http://office.com. The account pull-down
menu is pretty straightforward, as are the cog (options screens) and question mark pull-downs.
Tasks is still down in the lower-left corner.
Pre-existing Mail Profiles
Email devices and client programs should not be affected by this upgrade. If it was working with Wave
14, it should continue working with Wave 15.
Email Device and Client Settings (Auto-Discovery)
For new client setups, Wave 15 requires auto-discovery. Enter the email address and password. The
rest of the configuration information will be automatically downloaded from Office 365.
This applies to most smart phones and tablets, as well as these email programs:
Windows: Outlook 2007 or Outlook 2010
Mac: Mac Mail or Outlook 2011 for Mac
Auto-discovery functionality for Office 365 relies on DNS entries in the form
autodiscover.mail.umkc.edu. This is a CNAME record pointing to autodiscover.outlook.com.
IMAP/POP/SMTP Settings (Limited Audience)
Users with (very) old smart phones, or users who have Outlook 2003 clients will need to use IMAP or
POP3 to receive mail, and SMTP to send mail. Those settings can be found in the Help link under the
question mark pull-down menu. However, we will list the servers here for convenience:
IMAP or POP3 server:
outlook.office365.com
SMTP server:
smtp.office365.com
These are the server names preferred by Microsoft. However tests indicate the old IMAP/POP/SMTP
server names still work. There are no warnings or known issues in the documentation regarding the old
server names. Ancient clients configured with IMAP/POP/SMTP prior to Wave 15 are expected to keep
on working.
Thunderbird clients try to perform something like auto-discovery, but it doesn’t work. “Imapmail.outlook.com” and “smtp-mail.outlook.com” seemed to accept a user ID and password, but did not
download any mail or allow subscription to any folders.
Please note that Outlook 2003 goes out of support on April 8, 2014.
Wave 15 Documentation
I.
II.
III.
IV.
Guide to the Office 365 Service Upgrade for 2013 http://community.office365.com/en-us/wikis/upgrade/guide-to-the-office-365-serviceupgrade-for-2013.aspx
Specific section of that document concerned with post-upgrade problems http://community.office365.com/en-us/wikis/upgrade/guide-to-the-office-365-serviceupgrade-for-2013.aspx#Postupgradeproblems
Known issues Wiki http://community.office365.com/en-us/wikis/upgrade/known-issues.aspx
Fix email connection problems http://community.office365.com/en-us/wikis/solutions/fix-email-connection-problems.aspx
Software Updates Required and Recommended
Most students use the Outlook Web App. Internet Explorer 9 (Windows Vista) or Internet Explorer 10
(Windows 7) are recommended.
Those students who have Outlook 2007 or 2010 may need software updates.
Outlook 2010 – Service Pack 1 (KB2460049), plus cumulative update April 2012 (KB2553248) are
minimum requirements.
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The Outlook 2010 Nov 2012 cumulative public update (KB2687623) or later is recommended
before April 8, 2014.
Outlook 2007 – Service Pack 3 (KB2591039) is required.
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The Outlook 2007 July 2012 cumulative public update (KB2596598) or later is recommended
before October 1, 2013.
The Outlook 2007 Nov 2012 cumulative public update (KB2687404) is recommended before
April 8, 2014.
Unsupported Software
Internet Explorer 7 went out of support in October 2012. For Macs, Office 2008 and Entourage 2008
have been out of support since April 2013.
On April 8, 2014 Microsoft ends support for several products.
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Internet Explorer 8
Outlook 2003
Windows XP Service Pack 3