Telephone and Phonemail Orientation: Students
Placing your Call
On-Campus Calling:
1: Obtain dial tone and enter desired 4-digit extension number.
*** (Seven-digit dialing to reach an internal campus number is prohibited to save costs
associated with our outside lines)
*** (If you are unsure of your desired party’s extension you can access the online faculty and
staff directory at http://www.marist.edu/directory/ by entering your Cisco Clean Access Agent
username and password.)
Outside Local Number:
1: Dial 78 and wait for external dial tone
2: Enter the local, 7-digit number
*** (Toll free numbers [800,877,888] can be dialed as local calls.)
Long-Distance Number:
1: Dial 8 and listen for two tones.
2: Input your PAETEC Personal Billing Number. This is followed with three tones, then
the regular dial tone. Now you are ready to dial.
3: Dial 1-area code- and the seven digits (1-xxx-xxx-xxxx).
*** To get a Personal Billing Number, Go to www.campuslink.paetec.com and click "Sign Up for
Service" and then "Marist College" from the drop down and your information.
*** (Our local area code is 845)
Basic Functions:
Hold:
Hold allows you to temporarily hang up a line in order to take another call on a separate
line or attend to a separate matter without disconnecting the current call.
Instructions on engaging hold function:
1: Obtain dial tone, Press [HOLD] and hang up your handset
To reconnect the call:
1: Press the extension button that the call is being held on and pick up your handset
Transfer:
Transfer allows a user to reassign a call to another extension without disconnecting the
caller.
Instructions on engaging transfer function:
1: Press [TRANSFER]
2: Dial the extension number you want the call transferred to
3: Introduce the caller to the recipient and hang up your handset
Connect:
The Connect feature allows you to access a call that is camped-on, parked, or newly
available. Connect also allows the user to reconnect to transferred calls or alternate between
multiple in-use lines.
Instructions on engaging connect function:
1: Obtain dial tone, press the button the coincides with the extension you wish to
connect to and press [CONNECT]
Pick-up:
Call Pick-Up:
The Call Pick-Up feature allows a user to answer a call to another extension so long as
the user is aware of the other extension number.
Instructions on engaging call pick-up function:
1: Obtain dial tone and Press [PICK] or dial (*) + (3)
2: Dial ringing extension number you wish to answer
Group Pick-Up:
Group Pick-Up allows a user to answer a ringing extension within their extension’s pickup group without prior knowledge of the other extension’s number. (Your extension must be
part of the group for this function to be possible.)
Instructions on engaging group pick-up function:
1: Obtain dial tone and press [PICK] twice or dial (*) + (*) + (3)
Call Forwarding:
Call forwarding grants the user the ability to have a call ring at another extension.
Instructions on engaging call forwarding function:
1: Obtain dial tone and Press [FORWARD] or dial (#) + (9)
2: Dial the extension number you want the call to ring on and hang up your handset
Instructions on disengaging call forwarding function:
1: Obtain dial tone, press [FORWARD] or dial (#) + (#) + (9) and hang up your handset
Park:
The park feature allows the user to transfer a call to a separate extension and have it
held at that extension.
Instructions on engaging park function:
1: Press [PARK] or press [FLASH] and dial (*) + (6)
2: Enter the extension number you want the call to park on and hang up your handset
Consultation Call:
The consultation call feature allows the user to privately converse with a second party
while another party is being held on the line.
Instructions on engaging consultation call:
1: Press [FLASH] during a call
2: Dial the extension number of the individual you wish to privately converse with
*** (If you wish to converse privately with individuals who are off campus, use the local
number or long-distance number dialing instructions listed above.)
*** (To reconnect with the first party or alternate between parties simply press [CONNECT])
Save & Repeat:
Save and Repeat allows you to “save” a number that you have dialed so you can “redial”
the number later.
To save an extension or outside number:
1: Get dial tone and dial the extension or outside number you wish to save
2: Listen for ringing, busy signal or conversation and press [FLASH], [#] and [4]
To redial the saved number:
1: Get dial tone
2: Dial [#] and [7]
Conference Call:
The conference call feature allows the user to activate or participate in a conversation
with up to eight individuals. Use the instructions below to add additional parties once you have
connected the first party.
Instructions on engaging conference call:
1: Obtain dial tone and press [FLASH]
2: Dial extension number of next party
*** (If next party is being called on local or long-distance number, follow calling instructions
listed above regarding dialing a local or long-distance number.)
3: Press [CONF] or press [FLASH] + (8) + (4) to connect each party
*** (Press [CONNECT] to reconnect with a conference call if the call is refused, busy, or isn’t
answered.)
Camp-On:
Automatic Camp-On allows you to stay on the line to wait for a busy extension.
1: Dial a Marist extension, listen for busy signal and stay on the line.
*** Music-on-hold lets you know you are camped onto the busy extension.
*** To cancel, hang-up.
Callback Camp-On calls allow you to camp on and hang up. Your extension will ring back
with a long ring when the busy extension becomes free.
1: Dial a Marist extension and listen for a busy signal
2: Press [#] and [1] and hang up
*** To cancel Callback Camp-On: Get dial tone, press [#], [#], and [1] and then hang up.
Repertory Dialing:
The repertory dialing feature allows the user to set a [REPDL] button to automatically
dial a number, perform a feature or create a combination of autodialing and feature use.
Instructions on how to set up or change a [REPDL] button:
1: Obtain dial tone and press [SET] or dial (*) + (5) + (6) + (6)
2: Press the [REPDL] button you wish to set up or change
3: Enter the digits or feature buttons in the sequence you desire them to be
automatically accessed in and hang up your handset.
*** (To enter a delay to allow for processing, press [HOLD].)
Instructions on how to make a [REPDL] call:
1: Obtain dial tone, press the desired [REPDL] button or select the line button you wish
to call from (if you have more than a single line on your phone) and press the desired
[REPDL] button.
Instructions on how to make a consultation call using [REPDL]:
1: (With first party already on the line) Press [FLASH]
*** (If [REPDL] button is already programmed with flash than the above step should be
omitted.)
2: Press desired [REPDL] button
*** (To reconnect to call, press [CONNECT].)
Phonemail Introduction:
(A printable version of the functions of phonemail is available online at
http://www.marist.edu/it/telecom/images/tree.gif.)
Accessing Your Phonemail Profile:
Direct Access Extension Numbers
3002: Champagnat, Leo & Sheahan
3004: Upper/Lower New and Foy Townhouses and Gartland
3005: Midrise, Marian, Upper/Lower West, Upper/Lower Fulton and Talmadge Court
*** 575-300X if dialing into phonemail from off campus (replacing X with 2,4, or 5 based upon
housing location)
Instructions to access your phonemail profile:
1: Press [MSG WTG] button or dial your Direct Access Extension Number
2: Enter your name (Last, First) until recognized by the automated system or your
extension number and press (#) to continue
3: Enter your password and press (#) to continue – In the beginning of the fall semester,
all passwords are reset to the default “111” and students are required to reset their password
to a unique combination of numbers at this time.
You are now at the “Home State” where the automated voice will inform you of the different
phonemail options you have and which numbers coincide with the different choices.
Setting Your Phonemail Password:
Whether you forgot your phonemail password and had to have it reset for you or your
mailbox was purged and you have not accessed it yet, the Telecommunication Department
requires you to create a unique password of 3-24 digits to prevent others from purposefully or
accidentally accessing your profile.
Instructions for setting and re-setting your phonemail password:
1: Access your phonemail profile by following the “access your phonemail profile”
instructions listed above.
2: Press (9) for “Mailbox Options”
3: Press (3) for “Password”
4: The automated voice will inform you of the password requirements before allowing
you to enter your new, unique password
5: Once you have entered your desired password, finalize it by pressing (#) for “Enter”
Setting Your Personal Greetings:
There are three separate greeting options that every user of a Marist phonemail profile
must create. The internal greeting is the message that all calls coming from a Marist College
extension will hear upon reaching your voicemail, the external greeting is the message that
anyone calling from outside the college will hear upon reaching your voicemail and the
alternate greeting is a message that you can customize to fit a unique situation such as being
away from your telephone for on a specific day or for a specific event.
Instructions for setting and re-setting your phonemail greetings:
1: Access your phonemail profile by following the “access your phonemail profile”
instructions listed above.
2: Press (8) to access “Answering Options”
3: Press (1) to access “Change Greetings”
4:
A: Press (1) to change your internal and/or external greeting (See 5a once
completed)
B: Press (2) to change your alternate greeting (See 5b once completed)
5:
A: Press (1) to change external calls or press (2) to change internal calls (Go to
6a)
B: Press (1) to record a new greeting or press (6) to change the greeting to the
system greeting
6a: Press (1) to record a new greeting or press (6) to change the greeting to the system
greeting
7: Once you have finished recording your greeting, press (#) to return to the “Answering
Options menu and continue using phonemail or hang up the handset after you have
pressed (#) to save your changes.
Listening to Your Phonemail Messages:
If there is a new message waiting for you in your phonemail profile, the [MSG
WTG] button on your phone unit will be blinking. Once you have listened to a message
you can save, replay, delete or forward your message to another extension.
Instructions on how to listen to a new message:
1: Enter name and password as listed above in the “access your phonemail
profile” section to reach the “home state”.
2: Press (3) to listen to your messages.
*** (The most recent message left for you will be the first presented to you when you
access your messages followed by messages you had previously listened to and saved.)
Instructions on how to save a message:
1: Enter name and password as listed above in the “access your phonemail
profile” section to reach the “home state”.
2: Press (3) to listen to messages.
*** (If you do not have any messages in your mailbox, the automated system will re-route you
back to the “home state” option list at this time.)
3: Once you have listened to the message, press (4) to save the message
Instructions on how to replay a message:
1: Enter name and password as listed above in the “access your phonemail
profile” section to reach the “home state”.
2: Press (3) to listen to messages.
*** (If you do not have any messages in your mailbox, the automated system will re-route you
back to the “home state” option list at this time.)
3: Once you have listened through the message, you will be able to replay the
message from the beginning by pressing (3), replay the final 8 seconds of the
message by pressing (8) or go back to the previous message by pressing (2).
Instructions on how to delete a message:
1: Enter name and password as listed above in the “access your phonemail
profile” section to reach the “home state”.
2: Press (3) to listen to messages.
3: Once you have listened through the message press (6) to delete it and (#) to
confirm its deletion (It will be deleted when you disconnect from phonemail.)
Instructions on how to forward a message:
1: Enter name and password as listed above in the “access your phonemail
profile” section to reach the “home state”.
2: Press (3) to listen to your messages
3: (After listening to the message you want to forward) Press (4) to save the
message
4: Press (9) to forward the message (You will prompted to add a reply comment
that will be announced prior to another individual listening to the message you
are forwarding.)
5: Once you have added your comment press (*) to stop and (#) to enter.
6: Enter the extension you want the message to be delivered to and then press
(#) to enter. (If you have any additional destinations, enter them now and press
(#) to enter.)
7: Once you have entered all the extensions you wish to deliver the message to
press (#) to continue
8: After entering all the extensions the message should be forwarded to, you can
deliver it via the regular delivery method by pressing (#), cancel delivery by
pressing (6) or specify delivery instructions by pressing (3)
*** (Special delivery allows you to request a return receipt, schedule the
message for future delivery or mark the message as urgent or private.)