Schoolnet: Resolution on Issues and Current Known Issues September 10, 2014 The NCDPI has received reports this morning, Sept. 10, that the search functionality for instructional resources and assessment items is still experiencing intermittent issues. Please know we take the urgency very seriously. We know that you rely on the system working to conduct your work. Please know that we are working as quickly as we can to solve the problem. As reported earlier this week, there have been steps taken to resolve the issue with assessment item search, and all testing indicated it was resolved on Monday and no issues were identified or reported on Monday or Tuesday. The issue with the search for instructional resources was previously resolved as of September 2 with no known reports of issues until this morning. These issues have been escalated to Pearson Support. Currently the NCDPI project team and Pearson engineering and data services teams are working to identify the root cause and resolve the issues. The steps taken to resolve this issue are as follows: • A hot fix was applied to address the instructional materials search, which lead to the Sept. 2 resolution. The issue with instructional resources search was tested, with all indication pointing to full resolution. • A hot fix was applied over the Sept. 6-­‐7 weekend to address the assessment item search. • Data Services ran a script Sept. 8, at 10:00 AM, to extend the expiration date for items that were discovered to have reached an expiration date, which would not let them display in the system. After running the script, all items repopulated into Item Central. • The issue with assessment item search was tested, with all indication pointing to full resolution. • This morning, September 10, the NCDPI received reports that not all assessment items were appearing in search results. • Similarly, the NCDPI received reports that not all instructional resources were appearing for searches either. • The issue was escalated to Pearson support at 9:30AM. • The NCDPI project team and the Pearson engineering and data services teams are working to identify the root cause and resolve the issue. Please see tables below for more information about all current, known issues in Schoolnet. Issue Status Notes Not all assessment items or The NCDPI and This issue was previously believed instructional materials Pearson project to be resolved, but this week the appear in search results. team is working on problem has returned and users Intermittent issue. this issue. are still not viewing the full set of resources and items that should Express Tests are not populating all items. For example, in a 10-­‐question test, the last four questions might be blank. be available. Select “Create a Test Manually” and choose “Look up in Item Central” when selecting item type. Then you can search for items and add them to your test. There is a hot fix At this time, please refrain from currently being using the scramble questions tested, and it will be functionality for assessments. applied as soon as it Note: this defect does not affect has been confirmed. tests that do not use the scramble questions functionality. The project team is looking into this issue. There is a fix coming in the next release (16.1). For online assessments utilizing the scramble question functionality and the following item types, there is a defect reported involving loss of some student responses. Items types include: • Drag and Drop • Click Stick Click Drop • Inline Response • Matching • Hot Spot – Single Selection or Multiple Selection Students receive an error There is a fix coming You will need to change the test after entering the passcode in the next release start date. If you are administering to take online assessments. (16.1). the CTE state level assessments, The error message is a the state has been making the result of the student change to adjust for various enrollment date being after enrollment start dates. You will the test start date. Students need to contact the Home Base cannot access assessments Support Center to have the start with a start date prior to date changed on a state level test. one day after the enrollment date. We will send out another communication when we verify resolution to the current known issues. Thank you for your patience as we work toward resolution.