Building the Lean Extended Enterprise through Adaptive Supply Chain Networks Thomas E. Shaw (GEIA) Terence T. Burton, President The Center for Operational Excellence, Inc. (CEO) March 2005 • Agenda • A&D Lean transformation issues • Supplier issues • Supply chain network management issues • An IT architecture for supply network integration and • • • management---illustrative example SAP Netweaver application platform A&D Netweaver application example- Bombardier Summary web.mit.edu/lean © 2004 Massachusetts Institute of Technology Tom Shaw and Greg Ferre/March 23, 2004 - 2 • A&D Lean Transformation Issues • Low level of supplier network Lean Transformation (15%) severely limits overall industry from gains seen at Rockwell, Boeing IDS and Lockheed.(1) • Under appreciation of role of enterprise IT systems as enabler of institutionalizing, stabilizing & sustaining gains from process improvements (1) • (1) “An assessment of the Degree of Implementation of the Lean Aerospace Principles and Practices within the US Aerospace and Defense Industry– February 2004” web.mit.edu/lean © 2004 Massachusetts Institute of Technology Tom Shaw and Greg Ferre/March 23, 2004 - 3 Evolution of Business Solutions Portal Infrastructure User-centric collaboration Unification of underlying sources for seamless navigation Device independent presentation technology PORTAL APPLIC ATIONS Web Application Server Web services provision Open standards-based connectivity through native Web technology Platform independent infrastructure Exchange Infrastructure EXCHA NGE Courtesy of SAP America Process-centric collaboration Common business process semantics for seamless integration Application-independent business process collaboration © 2004 Massachusetts Institute of Technology web.mit.edu/lean Tom Shaw and Greg Ferre/March 23, 2004 - 4 Two extremes in major IS implementations Integrated vs. Best of Breed Integrated Ferrari Dealership Best of Breed Big Al’ Al’s Auto Nirvana 2004 Ferrari Roadster 2004 Best of Breed Ferrari Roadster 385hp Engine Tiptronic Transmission Multi Link Transaxle Motronic Fuel Injection Ferrari Designed Pirelli Tires Corvette 5.0 Liter Engine BMW M3 Transmission Porsche Transaxle Maserati Fuel Injection System Mercedes Designed Michelin Tires (all components specifically designed to Ferrari specifications) web.mit.edu/lean © 2004 Massachusetts Institute of Technology Tom Shaw and Greg Ferre/March 23, 2004 - 5 Program Costs are committed early in Life Cycle Design Engineering Design Testing 5% 3% 2% Process Planning Production 5% 85% Cost Incurred Cost Committed 60% 20% 10% 5% 5% Source: Andersen Consulting web.mit.edu/lean © 2004 Massachusetts Institute of Technology Tom Shaw and Greg Ferre/March 23, 2004 - 6 • A&D Industry Supplier Issues • Limited financial and skilled human resources to react to • • • and respond to multiple customer requests for quotations and to address scope of contract requirements (particularly flow down requirements). Varied contract requirements from different business areas and programs of same company and frequently same business area. Limited access to Research & Development funding from government or other customers. Non-uniform methods of access to prime contractor or higher tier customer technical and manufacturing data. web.mit.edu/lean © 2004 Massachusetts Institute of Technology Tom Shaw and Greg Ferre/March 23, 2004 - 7 • A&D Supplier Network Management Issues • Limited number of lean functional assets, for orientation, • • • • training and surveillance. Lower tier (level 3 & 4) suppliers frequently provide critical items to both higher level & primes, exposing program critical path to supplier quality, schedule & performance. Greater international involvement in major US platform programs (JSF, etc) require 24/7 supplier management. Lack of real time integration, interoperable enterprise IT systems substantially increases risk of critical shortages. Lack of real time process information flow unacceptable in environment requiring real time/near real time threat response products and systems. web.mit.edu/lean © 2004 Massachusetts Institute of Technology Tom Shaw and Greg Ferre/March 23, 2004 - 8 Partners The Lean Transformation Lean Lean Adaptive Adaptive Enterprise Enterprise Sales/Purch/Eng us o u tin n Co nt e em v ro p Im Lean Lean Extended Extended Enterprise Enterprise Lean Lean Enterprise Enterprise Plant Lean Lean Manufacturing Manufacturing Technology Advancements Adaptive Manufacturing MRP2 web.mit.edu/lean ERP, PLM, CRM, SRM SCM NetWeaver , Adaptive SCM © 2004 Massachusetts Institute of Technology Tom Shaw and Greg Ferre/March 23, 2004 - 9 • Salient Lean Entities of Lean Transformation • Lean transformation characteristics: those process • • • attributes that summarize the focus, priorities, and mind set for the Lean Transformation Journey. Lean transformation capabilities: those functional attributes that summarize the scope, agility and output of the journey along the transformation path. Lean transformation actions: those management attributes and actions which result in an industry leading position by institutionalizing Lean Principles & Practices. Lean transformation enablers: those integrated attributes which sustain and promote the company’s Lean initiatives. web.mit.edu/lean © 2004 Massachusetts Institute of Technology Tom Shaw and Greg Ferre/March 23, 2004 - 10 The principles remain the same… but extended Wright Flyer FALCON 2000 web.mit.edu/lean © 2004 Massachusetts Institute of Technology Tom Shaw and Greg Ferre/March 23, 2004 - 11 The Lean Transformation-Characteristics Plant Sales/Purch/Eng Partners Lean Lean Adaptive Adaptive Enterprise Enterprise us o u tin n Co Real Real Time Time Decision Decision Focus Focus Decision Modelling Decision Modelling and and Simulation Simulation Adaptive Adaptive Supply Supply Chain Chain Decision System Decision System Metrics Metrics and and KPI’s KPI’s nt e em v ro p Im Lean Lean Extended Extended Enterprise Enterprise Supply Supply Chain Chain Interoperability Interoperability Lean Lean Network Network Events Events Integrated Integrated Value Value Stream Stream Analysis Analysis Coordinated Coordinated ERP ERP Interfaces Interfaces Network Network KPI’s KPI’s Lean Lean Enterprise Enterprise Integrated Integrated Operations Operations Focus Focus Six Sigma Six Sigma Events Events Multi Multi Process Process Value Value Stream Stream Analysis Analysis ERP ERP Enterprise Enterprise KPI’s KPI’s Lean Lean Manufacturing Manufacturing Operational Operational Focus Focus Kaizan Kaizan Events Events Single Single Process Process Value Value Stream Stream MRP2 MRP2 Manufacturing Manufacturing KPI’s KPI’s Technology Advancements Adaptive Manufacturing MRP2 web.mit.edu/lean ERP, PLM, CRM, SRM SCM NetWeaver , Adaptive SCM © 2004 Massachusetts Institute of Technology Tom Shaw and Greg Ferre/March 23, 2004 - 12 The Lean Transformation - Capabilities Plant Sales/Purch/Eng Partners Lean Lean Adaptive Adaptive Enterprise Enterprise us o u tin n Co nt e em v ro p Im High High Quality Quality Alternate Alternate Sources Sources Broad Range of Products Broad Range of Products and and Service Service Highly Highly Agile Agile and and Efficient Efficient Network Network Management Management Product Product Offerings Offerings Value Value Optimized Optimized Rapid Rapid and and Predictable Response to New Orders Predictable Response to New Orders Lean Lean Extended Extended Enterprise Enterprise Network Network Products Products High High Quality Quality Network Network Products/Service Products/Service Value Value Optimized Optimized Predictable Predictable Response Response to to New New Orders Orders Broad Broad Range Range of of Products Products and and Service Service Consistent Consistent and and Repeatable Repeatable Order Order Performance Performance Lean Lean Enterprise Enterprise Engineer-to-order Engineer-to-order Product Product Quality Quality Engineered product Engineered product value value optimized optimized Rapid Rapid response response for for new new products products Lean Lean Manufacturing Manufacturing Repetitive Repetitive Product Product High High Quality Quality Manufacturing Manufacturing Cost Cost Optimized Optimized Rapid Rapid Response Response for for "Standard“ "Standard“ Products Products Recognized Recognized Industry Industry Reputation Reputation Technology Advancements Adaptive Manufacturing MRP2 web.mit.edu/lean ERP, PLM, CRM, SRM SCM NetWeaver , Adaptive SCM © 2004 Massachusetts Institute of Technology Tom Shaw and Greg Ferre/March 23, 2004 - 13 The Lean Transformation - Actions Partners Lean Lean Adaptive Adaptive Enterprise Enterprise Plant Sales/Purch/Eng us o u tin n Co nt e em v ro p Im Coordinate Coordinate Collaborative Collaborative Adaptive Adaptive Vision Vision and and Objectives Objectives Require Network Lean Assessment (Internal/External) Require Network Lean Assessment (Internal/External) Establish Establish Network Network Lean Lean Requirements Requirements Capability Capability Select Primary and Alternate Select Primary and Alternate Network Network Entities Entities Implement Implement Collaborative Collaborative Adaptive Adaptive System System Architecture Architecture and and Systems Systems Lean Lean Extended Extended Enterprise Enterprise Collaborative Collaborative Strategic Strategic Vision Vision and and Objectives Objectives Conduct/Lead Conduct/Lead Unbiased Unbiased Collaborative Collaborative Asessment Asessment (Internal/External) (Internal/External) Perform Perform Network Network Gap Gap Analysis Analysis Select Select Network Network Constituency Constituency Conduct Conduct Collaborative Collaborative Education Education and and Training Training Prioritize Prioritize Lean Lean ActionsImplement ActionsImplement Collaborative Collaborative IT IT Systems Systems Architecture Architecture Lean Lean Enterprise Enterprise Formulate Formulate Strategic Strategic Vision Vision and and Objectives Objectives Conduct Unbiased Assessment Conduct Unbiased Assessment (Internal/External) (Internal/External) Perform Perform Gap Gap Analysis Analysis Conduct Lean Education/Training Conduct Lean Education/Training Prioritize Prioritize Lean Lean Actions Actions Implement ERP Implement ERP System System Backbone Backbone Lean Lean Manufacturing Manufacturing Develop Develop Operations Operations Vision Vision and and Objectives Objectives Conduct Unbiased Assessment Conduct Unbiased Assessment (Internal/External) (Internal/External) Perform Perform Gap Gap Analysis Analysis Conduct Lean Education/Training Conduct Lean Education/Training Prioritize Prioritize Lean Lean Actions Actions Embed Lean in Manufacturing Embed Lean in Manufacturing Systems Systems Technology Advancements Adaptive Manufacturing MRP2 web.mit.edu/lean ERP, PLM, CRM, SRM SCM NetWeaver , Adaptive SCM © 2004 Massachusetts Institute of Technology Tom Shaw and Greg Ferre/March 23, 2004 - 14 The Lean Transformation - Enablers Plant Sales/Purch/Eng Partners Lean Lean Adaptive Adaptive Enterprise Enterprise us o u tin n Co Validated Validated Lean Lean Network Network Entity Entity Network Node IT Network Node IT Proficiency Proficiency Agile Agile and and Qualified Qualified Network Network Entities Entities Broad Capacity Range of Network Entities Broad Capacity Range of Network Entities (Flexible (Flexible Outsourcing) Outsourcing) Collaborative Collaborative and and Adaptive Adaptive IT IT Architecture Architecture and and Systems Systems nt e em v ro p Im Lean Lean Extended Extended Enterprise Enterprise Lean Lean Qualified Qualified and and Validated Validated Network Network Staffs Staffs Network Network Node Node Interface Interface Value Value Stream Stream Analysis Analysis Collaborative Collaborative IT IT System System Architecture Architecture and and Systems Systems Lean Lean Enterprise Enterprise Lean Lean Educated Educated and and Trained Trained Staff Staff Enterprise Processes Value Enterprise Processes Value Stream Stream Analyses Analyses Kaizen Kaizen and and Six Six Sigma Sigma Mindset Mindset IT IT System System Architecture Architecture and and Systems Systems Lean Lean Manufacturing Manufacturing Lean Lean Educated Educated and and Trained Trained Staff Staff (Green and Black (Green and Black Belts) Belts) Process Process Value Value Stream Stream Analyses Analyses Kaizen Kaizen Mindset Mindset IT IT Technology Technology Framework Framework and and Systems Systems Technology Advancements Adaptive Manufacturing MRP2 web.mit.edu/lean ERP, PLM, CRM, SRM SCM NetWeaver , Adaptive SCM © 2004 Massachusetts Institute of Technology Tom Shaw and Greg Ferre/March 23, 2004 - 15 • Integrated business layer, ERP, factory & supply chain • Engineering & Manufacturing must be able to detect a • • change in part performance &/or availability & promulgate a response throughout the supply chain—must have visibility into every engineering & manufacturing process. IT users have multiple systems & information needs to be reconciled among them for real time decision making—a la “dashboard type” displays. Suppliers, particularly tier 3 & 4 must have consistent product interfaces to avoid multiple systems support & minimize transaction errors. web.mit.edu/lean © 2004 Massachusetts Institute of Technology Tom Shaw and Greg Ferre/March 23, 2004 - 16 • Integrated business layer (continued)…. • Current solution from SAP includes the Netweaver integration platform which provides the ability to connect applications & leverage standards such as XML & web server. The core of Netweaver is SAP Xi (exchange infrastructure) which contains the standard mapping to data between the automation layer (MES) & ERP layer. • Key layer: automation layer—Lighthouse, among others. • Key standards: B:95, B2MML, XML. web.mit.edu/lean © 2004 Massachusetts Institute of Technology Tom Shaw and Greg Ferre/March 23, 2004 - 17 The principles remain the same… but extended Customer Requirements Adaptability Flexibility Heterogeneity User empowerment Collaboration Value chain integration Reduced integration costs Enterprise Enterprise Services Services Architecture: Architecture: SAP SAP NetWeaver NetWeaver Solutions: Solutions: mySAP mySAP Business Business Suite, Suite, SAP SAP xApps xApps ,, SAP SAP R/3 R/3 Enterprise Enterprise Web services Open standards Application Application Platform Platform Suite: Suite: (.Net, J2EE) mySAP mySAP Technology Technology Knowledge Solution: Solution: Business Process Reengineering Scalability 3-Tier 3-Tier Client/Server: Client/Server: Reduced HW & Network costs mySAP.com mySAP.com Multi-Channel Access Portals Exchange R/3 R/3 Basis Basis Solution: Solution: Mainframe integration Mainframe Arch: Arch: Packaged ABAP ABAP apps Solution: Solution: Reduced R/2 R/2 development costs Mainframe File system ‘70 web.mit.edu/lean ‘80 PC-based UI Client/Server UNIX/Windows Relational Database TCP/IP Networks ‘90 Mgmt Infrastructures R/3 R/3 Real-time Mgmt Master Data ‘99 Web AS Internet Technology © 2004Advancements Massachusetts Institute of Technology ‘03 Tom Shaw and Greg Ferre/March 23, 2004 - 18 SAP NetWeaver™ Turning the Enterprise Services Architecture Vision Into Reality SAP NetWeaver™ • PEOPLE INTEGRATION Portal … Collaboration INFORMATION INTEGRATION Bus. Intelligence Knowledge Mgmt Master Data Mgmt PROCESS INTEGRATION Integration Broker Business Process Mgmt Life Cycle Mgmt Composite Application Framework Multi channel access The open integration and application platform for TCO reduction • • APPLICATION PLATFORM J2EE ABAP DB and OS Abstraction web.mit.edu/lean • Integrate people, information and processes… Enterprise-scale Java and ABAP application platform .NET and WebSphere interoperability and extensibility © 2004 Massachusetts Institute of Technology Tom Shaw and Greg Ferre/March 23, 2004 - 19 SAP NetWeaver™ Access through any device •SAP Mobile SAP NetWeaver™ Infrastructure • Enables mobile apps to PEOPLE INTEGRATION Portal Collaboration INFORMATION INTEGRATION Bus. Intelligence Knowledge Mgmt Master Data Mgmt PROCESS INTEGRATION Integration Broker Business Process Mgmt APPLICATION PLATFORM J2EE ABAP DB and OS Abstraction web.mit.edu/lean Life Cycle Mgmt Composite Application Framework Multi channel access • • • • run disconnected or connected Built for handheld devices (Pocket PC, EPOC, Linux…) Browser or native frontend Multiple-backend connectivity. Various mobile business applications available © 2004 Massachusetts Institute of Technology Tom Shaw and Greg Ferre/March 23, 2004 - 20 SAP NetWeaver™ A Market Leading Portal Offering SAP NetWeaver™ •SAP Enterprise Portal PEOPLE INTEGRATION • • Portal Collaboration • INFORMATION INTEGRATION Bus. Intelligence Knowledge Mgmt Master Data Mgmt PROCESS INTEGRATION Integration Broker Business Process Mgmt Life Cycle Mgmt Composite Application Framework Multi channel access • • Platform independence Any source/audience, role-based Team collaboration (both realtime & asynchronous) Authoring, Versioning, Indexing, Searching, … for unstructured information 1700 installations APPLICATION PLATFORM J2EE ABAP DB and OS Abstraction web.mit.edu/lean © 2004 Massachusetts Institute of Technology Tom Shaw and Greg Ferre/March 23, 2004 - 21 SAP NetWeaver™ A Way to Meet Business Intelligence Needs SAP NetWeaver™ •SAP Business PEOPLE INTEGRATION Intelligence • End-to-end solution for Portal Collaboration INFORMATION INTEGRATION Bus. Intelligence Knowledge Mgmt Master Data Mgmt PROCESS INTEGRATION Integration Broker Business Process Mgmt Life Cycle Mgmt Composite Application Framework Multi channel access • • • APPLICATION PLATFORM J2EE ABAP DB and OS Abstraction web.mit.edu/lean • • enterprise-wide BI Business content for rapid deployment Fully integrated with portal Open architecture (Crystal, Ascential) 6410 installations 95% extract non-SAP data © 2004 Massachusetts Institute of Technology Tom Shaw and Greg Ferre/March 23, 2004 - 22 SAP NetWeaver™ Unique Master Data Management Capabilities SAP NetWeaver™ •SAP Master Data PEOPLE INTEGRATION Mgmt • Information integrity Portal Collaboration INFORMATION INTEGRATION Bus. Intelligence Knowledge Mgmt Master Data Mgmt PROCESS INTEGRATION Integration Broker Business Process Mgmt APPLICATION PLATFORM J2EE ABAP DB and OS Abstraction web.mit.edu/lean Life Cycle Mgmt Composite Application Framework Multi channel access • • across the business network Services and support to consolidate content, harmonize and centrally manage master data, e.g. product data, customer data MDM supports an incremental approach to a cohesive Master Data Management © 2004 Massachusetts Institute of Technology Tom Shaw and Greg Ferre/March 23, 2004 - 23 SAP NetWeaver™ High Performance and Flexibility in Business Process Integration SAP NetWeaver™ PEOPLE INTEGRATION •SAP Exchange Portal Infrastructure • For both internal and Collaboration INFORMATION INTEGRATION Bus. Intelligence Knowledge Mgmt Master Data Mgmt PROCESS INTEGRATION Integration Broker Business Process Mgmt APPLICATION PLATFORM J2EE Life Cycle Mgmt Composite Application Framework Multi channel access • • external process integration (with SAP and non-SAP) Prepackaged collaboration knowledge Ecosystem of non-SAP collaboration content ABAP DB and OS Abstraction web.mit.edu/lean © 2004 Massachusetts Institute of Technology Tom Shaw and Greg Ferre/March 23, 2004 - 24 SAP NetWeaver™ Protecting Investments and Enterprise-Scale Java SAP NetWeaver™ •SAP Web Application PEOPLE INTEGRATION Server • J2EE compliant Java and Portal Collaboration • INFORMATION INTEGRATION Bus. Intelligence Knowledge Mgmt Master Data Mgmt PROCESS INTEGRATION Integration Broker Business Process Mgmt APPLICATION PLATFORM J2EE ABAP Life Cycle Mgmt Composite Application Framework Multi channel access • • • • • ABAP side by side Zero footprint UI (Browser) Model-driven UI, patterns Highly scalable and reliable, advanced caching OS and DB independent Native Web services 1500+ installations DB and OS Abstraction web.mit.edu/lean © 2004 Massachusetts Institute of Technology Tom Shaw and Greg Ferre/March 23, 2004 - 25 SAP’s Business Technology Platform Map Web Browser Presentation Communication Environment MS Windows .Net J2EE ABAP Objects Java C / C++ IBM DB2 UDB for UNIX & Windows OS/390 and z/OS iSeries Informix Microsoft SQL-Server Architecture/ System web.mit.edu/lean Linux Intel / zSeries Oracle Windows Unix Operating System Mobile Devices Web Services (UDDI / HTTP / XML / SOAP) Programming Languages Database Java Compaq Tru64 Unix IBM AIX HP UX FSC Reliant Unix SUN Solaris Alpha pSeries PA MIPS SPARC SAP DB Midrange Mainframe Microsoft Windows IBM OS/400 IBM OS/390 / z/OS Intel iSeries zSeries © 2004 Massachusetts Institute of Technology Tom Shaw and Greg Ferre/March 23, 2004 - 26 Bombardier Aerospace • A&D Netweaver Platform Example-Bombardier Aerospace • 11.4B sales of CRJ700 & CRJ800 regional jet aircraft & • related equipment; 24,000 employees Strategic Focus—Supplier management process • • • • • web.mit.edu/lean Order placement & management Order status & corrective action Quality Performance All electronic Real time decisions © 2004 Massachusetts Institute of Technology Tom Shaw and Greg Ferre/March 23, 2004 - 27 Bombardier Aerospace • Supplier management Infrastructure based on Portals • Signify corporate commitment to leverage & focus information technology investment • Enhance collaboration with external portals • Access decision support information web.mit.edu/lean © 2004 Massachusetts Institute of Technology Tom Shaw and Greg Ferre/March 23, 2004 - 28 Bombardier Aerospace • Bombardier approach to building electronic supplier management functionality • Pilot vendor portal—as proposed supplier management • • • infrastructure Netweaver as integration platform; implemented in three and one half months from design to use by suppliers—all electronic PO’s approved electronically on back-end systems, held in electronic PDF format in Documentum archive, accessible to all users BAPI and SAP web application server (SAP AS) connect the systems that underpin procurement, acknowledgement, shipping & auditing web.mit.edu/lean © 2004 Massachusetts Institute of Technology Tom Shaw and Greg Ferre/March 23, 2004 - 29 • Summary • IT technology innovative architectures & emerging data • • • capture standards provides the basis for fully integrated, adaptable supply chain infrastructures, scalable to companies of all sizes. Currently, SAP’s Enterprise Services Architecture, which includes Netweaver as the key application platform provides a robust solution to supply chain data integration problems. Serious supplier issues such as the wide range & variation in flow down requirements, non-uniform order entry, status, quality & corrective action procedures & templates exist; AIA Supplier Management Council pushing hard to achieve improved level of standardization. Progress is being made but serious gaps still exist on what the industry can achieve via Lean transformation vs. current status web.mit.edu/lean © 2004 Massachusetts Institute of Technology Tom Shaw and Greg Ferre/March 23, 2004 - 30