Human Resources Survey Results
Demographics of Responses ................................................................................................................................................... 4
Type of Employee................................................................................................................................................................ 4
Length of Service ................................................................................................................................................................. 4
Last Interaction with Human Resources ............................................................................................................................. 5
Human Resources Overall ....................................................................................................................................................... 6
How would you rate your overall satisfaction with HR Services?....................................................................................... 6
I am satisfied with the quality of service ........................................................................................................................ 6
I am satisfied with the timeliness of service ................................................................................................................... 6
Communication ....................................................................................................................................................................... 7
HR effectively communicates changes in policies and procedures .................................................................................... 7
HR responds to my inquiries in a timely manner................................................................................................................ 7
The Human Resources website is a useful resource ........................................................................................................... 8
When I contact HR, my first contact person answers my questions or directs me to the appropriate area ..................... 8
I know whom to contact for specific HR questions ............................................................................................................ 9
I am confident that my communications with HR remain confidential.............................................................................. 9
Customer Service .................................................................................................................................................................. 10
The HR department provides valuable resources............................................................................................................. 10
HR has a clear understanding of employee needs............................................................................................................ 10
I am confident that the HR department will be able to assist me with difficult situations .............................................. 11
I find it easy to work with HR ............................................................................................................................................ 11
Change & Adaptability .......................................................................................................................................................... 12
HR provides opportunities for feedback on practices and procedures to improve efficiency ......................................... 12
HR is responsive to my suggestions on how to improve processes ................................................................................. 12
HR is proactive in implementing changes to address challenges and opportunities ....................................................... 13
HR Leadership involves the appropriate constituents when making significant changes................................................ 13
Policies & Procedures ........................................................................................................................................................... 14
The HR department reinforces Drexel’s standards of performance/Shared Values ........................................................ 14
HR policies and procedures are easily assessable and comprehensive............................................................................ 14
HR procedures require too much paperwork ................................................................................................................... 15
Current merit and promotional processes are effective in rewarding employees........................................................... 15
I feel HR provides me with guidance to be a more effective supervisor .......................................................................... 16
Benefits ................................................................................................................................................................................. 17
HR does a good job at controlling benefits and health care expenses ............................................................................. 17
The information that I have received about employee benefits is easy to understand................................................... 17
Adequate training sessions are made available to discuss new benefit offerings ........................................................... 18
Our Wellness Program initiatives are engaging and beneficial ........................................................................................ 18
I am satisfied with the overall level of service I receive from the Benefits team ............................................................. 19
The Benefits team responds to my questions and inquiries in a timely manner ............................................................. 19
Compensation ....................................................................................................................................................................... 20
HR provides a compensation framework that is consistent, equitable and fair .............................................................. 20
Salary grade information is easily accessible to employees and managers ..................................................................... 20
I have a current, up-to-date job description..................................................................................................................... 21
HR provides guidance and career progression opportunities .......................................................................................... 21
I can easily access and understand the University’s pay policies ..................................................................................... 22
I am satisfied with the overall level of service I receive from the Compensation team .................................................. 22
Employee Engagement/Programs & Events ......................................................................................................................... 23
The Home Ownership Program enhances civic engagement at the University ............................................................... 23
Employee engagement/Programs & Events makes Drexel a more desireable work environment ................................. 23
I am satisfied with the overall level of service I receive from the Employee Engagement team ..................................... 24
Employee Relations............................................................................................................................................................... 25
HR provides me with appropriate guidance when there is a performance issue with an employee .............................. 25
HR effectively helps managers that are having difficulties within their department....................................................... 25
HR provides me with coaching to be a more effective supervisor ................................................................................... 26
The performance improvement process and procedures are clearly defined and helpful .............................................. 26
I am satisfied with the overall level of service I receive from the Employee Relations team .......................................... 27
ER responds to my questions and inquiries in a timely manner....................................................................................... 27
HRIS ....................................................................................................................................................................................... 28
I am satisfied with the technology utilized in Human Resources ..................................................................................... 28
Personnel changes are completed in an accurate and timely fashion ............................................................................. 28
HR information is appropriately integrated throughout the University........................................................................... 29
I am satisfied with the overall level of service I receive from the HRIS team .................................................................. 29
HRIS responds to my questions and inquiries in a timely manner ................................................................................... 30
Learning & Development ...................................................................................................................................................... 31
I am satisfied with the Learning and Development Programs.......................................................................................... 31
The programs offered help me to develop new knowledge, skills, and capabilities ........................................................ 31
I am satisified with the Career Pathway tool .................................................................................................................... 32
Online offerings and classroom programs address my needs .......................................................................................... 32
I am satisfied with the level of service I receive from the Learning and Development team .......................................... 33
I am satisfied with the support I receive during the Performance Management process ............................................... 33
The Learning & Development team responds to my questions and inquiries in a timely manner .................................. 34
I am satisfied with the support I receive regarding the performance management process .......................................... 34
Talent Acquisition ................................................................................................................................................................. 35
I am satisfied with the length of time it takes to fill open positions ................................................................................ 35
I undestand the efforts that go into the recruitment of new hires .................................................................................. 35
HR does a good job of providing high quality candidates................................................................................................. 36
I am satisfied with the technology and processes used to hire faculty ............................................................................ 36
I am satisfied with the technology and processes used to hire professional staff ........................................................... 37
I am satisfied with the new hire orientation program...................................................................................................... 37
I am satisfied with the overall level of service I receive from the Talent Acquisition team ............................................. 38
The Talent Acquistion team responds to my questions and inquiries in a timely manner .............................................. 38
Demographics of Responses
Type of Employee
8
1%
376
24%
Faculty
Professional Staff
Union
No selection
1170
75%
Length of Service
1
0%
142
9%
220
14%
Less than 1 year
1-2 years
3-5 years
892
57%
More than 5 years
301
20%
No selection
Last Interaction with Human Resources
287
18%
8
1%
In the past 90 days
At least 3 months ago but
less than 6 months ago
191
12%
838
54%
232
15%
More than 6 months ago
but less than one year
More than a year
No selection
Human Resources Overall
How would you rate your overall satisfaction with HR Services?
I am satisfied with the quality of service
133
10%
101
8%
71
5%
Strongly Agree
Agree
Disagree
635
49%
361
28%
Strongly Disagree
Not Applicable/I don't
know
I am satisfied with the timeliness of service
120
9%
72
6%
Strongly Agree
153
12%
Agree
Disagree
532
42%
387
31%
Strongly Disagree
Not Applicable/I don't
know
Communication
HR effectively communicates changes in policies and procedures
123
8%
107
7%
138
9%
Strongly Agree
Agree
Disagree
312
20%
Strongly Disagree
Not Applicable/I don't
know
860
56%
HR responds to my inquiries in a timely manner
156
10%
148
10%
Strongly Agree
208
13%
Agree
Disagree
364
24%
659
43%
Strongly Disagree
Not Applicable/I don't
know
The Human Resources website is a useful resource
106
7%
113
7%
143
9%
Strongly Agree
Agree
Disagree
347
23%
Strongly Disagree
825
54%
Not Applicable/I don't
know
When I contact HR, my first contact person answers my questions or directs me
to the appropriate area
179
12%
156
10%
Strongly Agree
142
9%
Agree
Disagree
Strongly Disagree
360
23%
701
46%
Not Applicable/I don't
know
I know whom to contact for specific HR questions
66
4%
102
7%
Strongly Agree
326
21%
391
26%
Agree
Disagree
Strongly Disagree
Not Applicable/I don't
know
648
42%
I am confident that my communications with HR remain confidential
280
18%
256
17%
Strongly Agree
Agree
93
6%
Disagree
Strongly Disagree
194
12%
Not Applicable/I don't
know
719
47%
Customer Service
The HR department provides valuable resources
148
9%
72
5%
182
12%
Strongly Agree
Agree
230
15%
Disagree
Strongly Disagree
Not Applicable/I don't
know
910
59%
HR has a clear understanding of employee needs
244
16%
97
6%
Strongly Agree
Agree
138
9%
Disagree
618
40%
436
29%
Strongly Disagree
Not Applicable/I don't
know
I am confident that the HR department will be able to assist me with difficult
situations
232
15%
120
8%
Strongly Agree
Agree
193
12%
555
36%
Disagree
Strongly Disagree
Not Applicable/I don't
know
443
29%
I find it easy to work with HR
175
11%
124
8%
Strongly Agree
173
11%
Agree
Disagree
597
39%
471
31%
Strongly Disagree
Not Applicable/I don't
know
Change & Adaptability
HR provides opportunities for feedback on practices and procedures to improve
efficiency
66
4%
Strongly Agree
319
21%
544
35%
Agree
Disagree
Strongly Disagree
Not Applicable/I don't
know
459
30%
153
10%
HR is responsive to my suggestions on how to improve processes
48
3%
175
11%
Strongly Agree
Agree
229
15%
950
62%
Disagree
Strongly Disagree
130
9%
Not Applicable/I don't
know
HR is proactive in implementing changes to address challenges and
opportunities
61
4%
Strongly Agree
277
18%
Agree
709
46%
Disagree
Strongly Disagree
347
23%
Not Applicable/I don't
know
145
9%
HR Leadership involves the appropriate constituents when making significant
changes
57
4%
222
14%
Strongly Agree
Agree
231
15%
899
59%
128
8%
Disagree
Strongly Disagree
Not Applicable/I don't
know
Policies & Procedures
The HR department reinforces Drexel’s standards of performance/Shared
Values
100
6%
Strongly Agree
429
28%
Agree
Disagree
663
43%
86
6%
Strongly Disagree
Not Applicable/I don't
know
257
17%
HR policies and procedures are easily assessable and comprehensive
111
7%
141
9%
130
9%
Strongly Agree
Agree
Disagree
375
24%
Strongly Disagree
778
51%
Not Applicable/I don't
know
HR procedures require too much paperwork
216
14%
280
18%
Strongly Agree
45
3%
Agree
Disagree
486
32%
503
33%
Strongly Disagree
Not Applicable/I don't
know
Current merit and promotional processes are effective in rewarding employees
293
19%
50
3%
270
18%
Strongly Agree
Agree
Disagree
Strongly Disagree
405
26%
520
34%
Not Applicable/I don't
know
I feel HR provides me with guidance to be a more effective supervisor
70
5%
345
22%
725
47%
Strongly Agree
Agree
Disagree
Strongly Disagree
278
18%
123
8%
Not Applicable/I don't
know
Benefits
HR does a good job at controlling benefits and health care expenses
144
10%
300
22%
Strongly Agree
Agree
62
4%
Disagree
Strongly Disagree
180
13%
701
51%
Not Applicable/I don't
know
The information that I have received about employee benefits is easy to
understand
96
7%
26
2%
129
9%
Strongly Agree
Agree
296
21%
Disagree
Strongly Disagree
836
61%
Not Applicable/I don't
know
Adequate training sessions are made available to discuss new benefit offerings
59
4%
163
12%
145
11%
Strongly Agree
Agree
200
14%
Disagree
Strongly Disagree
Not Applicable/I don't
know
819
59%
Our Wellness Program initiatives are engaging and beneficial
375
27%
169
12%
Strongly Agree
Agree
Disagree
58
4%
Strongly Disagree
185
14%
597
43%
Not Applicable/I don't
know
I am satisfied with the overall level of service I receive from the Benefits team
151
11%
129
9%
91
7%
Strongly Agree
Agree
Disagree
242
17%
Strongly Disagree
Not Applicable/I don't
know
775
56%
The Benefits team responds to my questions and inquiries in a timely manner
306
22%
136
10%
Strongly Agree
Agree
Disagree
103
7%
Strongly Disagree
219
16%
623
45%
Not Applicable/I don't
know
Compensation
HR provides a compensation framework that is consistent, equitable and fair
61
4%
296
22%
Strongly Agree
Agree
498
36%
146
11%
Disagree
Strongly Disagree
Not Applicable/I don't
know
373
27%
Salary grade information is easily accessible to employees and managers
268
19%
96
7%
Strongly Agree
Agree
150
11%
516
38%
Disagree
Strongly Disagree
345
25%
Not Applicable/I don't
know
I have a current, up-to-date job description
204
15%
101
7%
Strongly Agree
Agree
167
12%
Disagree
592
43%
Strongly Disagree
Not Applicable/I don't
know
315
23%
HR provides guidance and career progression opportunities
37
3%
397
29%
283
21%
Strongly Agree
Agree
Disagree
Strongly Disagree
214
15%
438
32%
Not Applicable/I don't
know
I can easily access and understand the University’s pay policies
219
16%
82
6%
Strongly Agree
Agree
159
11%
561
41%
Disagree
Strongly Disagree
Not Applicable/I don't
know
352
26%
I am satisfied with the overall level of service I receive from the Compensation
team
61
4%
Strongly Agree
559
41%
444
32%
Agree
Disagree
Strongly Disagree
Not Applicable/I don't
know
118
9%
191
14%
Employee Engagement/Programs & Events
The Home Ownership Program enhances civic engagement at the University
156
11%
Strongly Agree
Agree
631
46%
Disagree
450
33%
Strongly Disagree
Not Applicable/I don't
know
60
4%
86
6%
Employee engagement/Programs & Events makes Drexel a more desireable
work environment
155
11%
Strongly Agree
463
34%
Agree
Disagree
55
4%
561
41%
145
10%
Strongly Disagree
Not Applicable/I don't
know
I am satisfied with the overall level of service I receive from the Employee
Engagement team
102
7%
Strongly Agree
Agree
437
32%
687
50%
Disagree
Strongly Disagree
44
3%
108
8%
Not Applicable/I don't
know
Employee Relations
HR provides me with appropriate guidance when there is a performance issue
with an employee
69
5%
Strongly Agree
291
21%
Agree
Disagree
Strongly Disagree
99
7%
845
62%
64
5%
Not Applicable/I don't
know
HR effectively helps managers that are having difficulties within their
department
56
4%
Strongly Agree
242
18%
Agree
Disagree
119
9%
863
63%
78
6%
Strongly Disagree
Not Applicable/I don't
know
HR provides me with coaching to be a more effective supervisor
56
4%
Strongly Agree
267
20%
Agree
Disagree
140
10%
840
62%
55
4%
Strongly Disagree
Not Applicable/I don't
know
The performance improvement process and procedures are clearly defined and
helpful
49
4%
333
24%
614
45%
Strongly Agree
Agree
Disagree
Strongly Disagree
254
19%
111
8%
Not Applicable/I don't
know
I am satisfied with the overall level of service I receive from the Employee
Relations team
57
4%
Strongly Agree
300
22%
Agree
Disagree
803
59%
123
9%
82
6%
Strongly Disagree
Not Applicable/I don't
know
ER responds to my questions and inquiries in a timely manner
66
5%
Strongly Agree
268
20%
Agree
Disagree
860
63%
93
7%
76
5%
Strongly Disagree
Not Applicable/I don't
know
HRIS
I am satisfied with the technology utilized in Human Resources
67
5%
Strongly Agree
410
30%
Agree
468
34%
Disagree
Strongly Disagree
157
12%
Not Applicable/I don't
know
265
19%
Personnel changes are completed in an accurate and timely fashion
53
4%
278
20%
515
38%
Strongly Agree
Agree
Disagree
Strongly Disagree
302
22%
216
16%
Not Applicable/I don't
know
HR information is appropriately integrated throughout the University
56
4%
Strongly Agree
332
24%
525
39%
Agree
Disagree
Strongly Disagree
Not Applicable/I don't
know
281
21%
162
12%
I am satisfied with the overall level of service I receive from the HRIS team
71
5%
Strongly Agree
382
28%
524
39%
Agree
Disagree
Strongly Disagree
125
9%
259
19%
Not Applicable/I don't
know
HRIS responds to my questions and inquiries in a timely manner
77
6%
Strongly Agree
342
25%
609
45%
Agree
Disagree
Strongly Disagree
207
15%
124
9%
Not Applicable/I don't
know
Learning & Development
I am satisfied with the Learning and Development Programs
111
8%
Strongly Agree
481
35%
Agree
Disagree
537
39%
61
5%
Strongly Disagree
Not Applicable/I don't
know
178
13%
The programs offered help me to develop new knowledge, skills, and
capabilities
108
8%
Strongly Agree
498
37%
Agree
507
37%
73
5%
Disagree
Strongly Disagree
Not Applicable/I don't
know
174
13%
I am satisified with the Career Pathway tool
86
7%
Strongly Agree
453
33%
Agree
481
35%
Disagree
Strongly Disagree
Not Applicable/I don't
know
99
7%
249
18%
Online offerings and classroom programs address my needs
79
6%
Strongly Agree
Agree
540
40%
455
34%
Disagree
Strongly Disagree
60
4%
Not Applicable/I don't
know
222
16%
I am satisfied with the level of service I receive from the Learning and
Development team
111
8%
Strongly Agree
607
45%
476
35%
Agree
Disagree
Strongly Disagree
48
3%
Not Applicable/I don't
know
120
9%
I am satisfied with the support I receive during the Performance Management
process
69
5%
Strongly Agree
529
39%
431
31%
Agree
Disagree
Strongly Disagree
119
9%
218
16%
Not Applicable/I don't
know
The Learning & Development team responds to my questions and inquiries in a
timely manner
93
7%
Strongly Agree
428
31%
737
54%
Agree
Disagree
Strongly Disagree
Not Applicable/I don't
know
65
40 5%
3%
I am satisfied with the support I receive regarding the performance
management process
77
6%
425
31%
595
44%
Strongly Agree
Agree
Disagree
Strongly Disagree
96
7%
170
12%
Not Applicable/I don't
know
Talent Acquisition
I am satisfied with the length of time it takes to fill open positions
29
2%
228
17%
Strongly Agree
487
36%
Agree
Disagree
345
25%
Strongly Disagree
Not Applicable/I don't
know
281
20%
I undestand the efforts that go into the recruitment of new hires
112
8%
Strongly Agree
464
34%
Agree
Disagree
529
39%
Strongly Disagree
Not Applicable/I don't
know
88
6%
175
13%
HR does a good job of providing high quality candidates
43
3%
349
26%
672
49%
Strongly Agree
Agree
Disagree
Strongly Disagree
198
15%
Not Applicable/I don't
know
101
7%
I am satisfied with the technology and processes used to hire faculty
31
2%
222
16%
Strongly Agree
Agree
128
10%
900
66%
81
6%
Disagree
Strongly Disagree
Not Applicable/I don't
know
I am satisfied with the technology and processes used to hire professional staff
39
3%
360
26%
631
46%
Strongly Agree
Agree
Disagree
Strongly Disagree
Not Applicable/I don't
know
220
16%
117
9%
I am satisfied with the new hire orientation program
60
4%
Strongly Agree
Agree
551
41%
483
36%
Disagree
Strongly Disagree
96
7%
Not Applicable/I don't
know
167
12%
I am satisfied with the overall level of service I receive from the Talent
Acquisition team
58
4%
Strongly Agree
361
27%
Agree
Disagree
743
55%
Strongly Disagree
61
4%
139
10%
Not Applicable/I don't
know
The Talent Acquistion team responds to my questions and inquiries in a timely
manner
69
5%
Strongly Agree
313
23%
Agree
Disagree
820
60%
108
8%
50
4%
Strongly Disagree
Not Applicable/I don't
know