Cisco Jabber for Mac
The Self Care Portal
The Cisco Unified Communications Self Care
Portal allows you to change preferences for all of
your phones, including call forwarding and
voicemail. You can change your speed dial
preferences, your Single Number Reach (SNR)
settings, and even change your Jabber Client
Password, and your Phone Services Pin.
To access the Self Care Portal:
1. Log into your Jabber client using your Jabber
username and password.
2. From the top menu bar, select Jabber, then
Preferences.
3. Open the Self Care Portal Preferences by
Self Care Portal
2. On the My Phones Tab, scroll down to the
Additional Phones section and click the Add
icon.
3. Enter the phone number or URL of the
phone you would like to add, such a mobile
device. Check the Enable Single Number
Reach box and press Save.
Single Number Reach (SNR) allows you to answer
incoming calls via your Cisco IP Deskphone or
your mobile, giving you more flexibility. After
you have configured your SNR, when a person
calls your business phone, you can set SNR to
ring your mobile, or another phone as well.
After you have selected Save, you can view
contacts you have assigned to your speed dials in
the Speed Dial Numbers Drop down menu.
Call Forwarding
clicking the hammer and wrench
icon
and select the Self Care Portal button.
Single Number Reach (SNR)
4. Enter the Phone Number, or URI of the
contact you wish to set to your speed dial, a
description, and a number between 1-199 to
assign the contact. Click Save.
Call forwarding allows you set where you want
your calls to go when your line is either busy, or
you are unavailable.
Speed Dial Numbers
To set your Call Forwarding Preferences:
Speed dial numbers allows you to quickly call
contacts or associates in or outside your
organization. Through the UC Self Care Portal
you can set up to 199 speed dials for your Cisco
IP Deskphones.
1. After logging into the Self Care Portal, in the
left hand colum, select Call Fowarding and
then your Business Number drop down
menu.
To set your Single Number Reach:
To set your Speed Dial Numbers:
1. Log into the Self Care Portal, by entering
your Unfied Communications username and
password and clicking Sign In.
1. Log into the Self Care Portal.
2. In the left hand column, select Phone
Settings, then the Speed Dial Numbers drop
down menu.
3. Select the
hyperlink.
2. Checking the Forward Calls to box, will give
you the option to forward all calls you
receive to your voicemail, or another
number, such as your mobile device. When
finished click Save.
Cisco Jabber for Mac
To set your Advanced Calling Options:
Leaving the Forward Calls to option unchecked,
allows you to access the Advanced Calling Rules
drop down menu. This will allow you to set call
fowarding options for when your line is busy, or
there is no answer for people calling you
internally, or externally from your organization.
1. Leaving the Forward Calls to option
unchecked, select the Advanced Calling
Rules drop down menu.
2. Select the drop down menu to assign where
calls are forwarded to for when your line is
busy, or there is no answer. When finished,
select Save.
Quick Reference Guide
preferences, are available to you whether you
are sitting a your own desk or not.
To Change your Client Password:
1. Log into Jabber and navigate to the Self Care
Portal.
2. Select the General Settings tab from the top.
3. Select the Client/Portal Password drop down
menu. Enter and confirm your password and
select Save.
To change your Phone Services Pin:
1. On the General Settings tab, select the
Phone Services Pin drop down menu, under
the Client/Portal Password drop down menu.
Enter and confirm your pin and select Save.
Client Password & Phone Services
Pin
Your Jabber client password is the password you
use to sign into Cisco Jabber. Your Phone
Services pin is used for Extension Mobility,
logging into another Cisco IP Deskphone so your
personal preferences, such as Speed Dial
Numbers, contacts, and call forwarding
Cisco Unified Communications
Self Care Portal