Quad Cities, Planning and Technology
Annual Report of Accomplishments and Plans
May 1, 2009
The Division of Quad Cities, Planning and Technology is comprised of approximately 200 hundred employees. The
strength of our unit and base of our accomplishments is our people and our teamwork. Together, we are successfully
supporting the mission, goals, and priorities of Western Illinois University.
WESTERN ILLINOIS UNIVERSITY-QUAD CITIES
Western Illinois University-Quad Cities serves 1,360 students and offers 11 baccalaureate degree programs, four
post-baccalaureate certificates, 13 master's degrees, one specialist and one doctoral degree-both in Educational
Leadership. Organizationally, 66 faculty are representative of all four colleges and the library, and 34 staff are
organized into four, interrelated functional areas: Administrative, Instructional, and Quad Cities Technology
Services supports the daily operations of the campus, the Office of Academic and Student Services focuses on
student recruitment and retention, Advancement engages in friend- and fund-raising, and Marketing and Public
Relations tells the Quad Cities Campus story.
With a strong and dedicated faculty and staff, our plans and accomplishments continue to focus on organizational
growth and excellence in our service and support. The campus is in growth mode, with more students taking more
classes. Enrollment is at highest point since fall 2002; with over one-half of the students now full-time enrolled,
there is more demand for programs and services from the students that we serve. Full-time enrollment increased
from 40 percent of total student enrollment in fall 2000 to 52 percent of total student enrollment in fall 2008.
1,600
52.0%
1,400
48.0%
1,500
50.0%
1,300
46.0%
1,200
44.0%
1,100
Fall
Percent Full-Time
Enollment
Total WIU-QC Headount Enrollment and Percent Full-Time Enrollment
Fall 2000 through Falll 2008
42.0%
Full-Time
The Campus has experienced increases in the number of faculty and controlled growth in staff positions. Our
institutional expenditures remain focused on our core academic mission. Increases in the number of faculty have
produced increases in the number of courses offered on the Quad Cities Campus and the percent of degrees that are
fully completable on-site is up. Controlled growth in staff positions also supports an increasing infrastructure, while
keeping administrative expenditures to an essential minimum.
Number of Quad Cities Employees
Fall 2005 through Fall 2008
Fall
2005
2006
2007
2008
Faculty
41
44
59
66
Staff
32
37
34
34
Graduate
Assistants
0
10
8
17
Total
73
91
101
117
As this report will show, our efforts have been very successful. Academic programs are in high-demand, student
satisfaction is at record highs; new partnerships with regional colleges and universities have been formed,
fundraising is at historic peaks, new facilities and technologies are being implemented, and the campus has
dramatically increased its external visibility.
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QUAD CITIES, PLANNING AND TECHNOLOGY ANNUAL REPORT
Accomplishments and Productivity for Fiscal Year 2009
The faculty and staff of Western Illinois University-Quad Cities agreed upon six primary goals for Fiscal Year 2009.
Each goal area experienced significant advancement during the year.
1) Support expansion of academic programs and service operations
a)
Engineering: Administrative staff participated in the development of the new program request to the
Illinois Board of Higher Education, conducted five public and 24 individual presentations discussing the
program with potential donors and community members, helped cultivate the $1.0 million gift to the
program, negotiated the lease of temporary lease space, and initiated coordination for moving engineering,
manufacturing engineering technology, and MBA classes to the Caxton Block Building. In addition,
campus administration is facilitating discussion with the College of Arts and Sciences, College of Business,
and the University of Iowa to explore articulation agreements and integrated undergraduate/graduate
degrees in engineering with the Macomb and Quad Cities campuses.
b) Nursing: Administrative staff coordinated with the College of Arts and Sciences and Black Hawk College
to schedule facilities and laboratories supporting this new program.
c)
Museum Studies: In consultation with the College of Fine Arts and Communication, the Vice President
completed the University’s proposal to house the program at the Figge Art Museum with the State of Iowa
Postsecondary Student Aid Commission. A decision is currently pending.
d) Program Completability: In summer 2005, the Deans agreed that all programs offered on the Quad Cities
Campus should be fully “completable” within two years of entry and without students having to drive to the
Macomb Campus or another college or university to complete degree requirements. The Director of
Instructional and Administrative Services, Kristi Mindrup, works closely with the Assistant Vice
President for Academic Affairs, Deans and Department Chairs to address this issue that is showing
improvement. Approximately 44 percent of total programs (11 of 25) were fully completable for students
entering the Quad Cities Campus in fall 2005 compared to 75 percent of all programs (21 of 28) for
students entering in fall 2007.
e)
Rock Island Arsenal: Through the leadership of the Director of Academic and Student Services, Andy
Borst, the University and the Rock Island Arsenal signed an agreement that allowed Western to establish a
college testing center on-base. One staff member, Jacquelyn Holan, relocated to the base and is charged
with student recruitment, advisement, and testing center administration.
f)
Community College Agreements: The campus is benefiting from the fall 2008 “2+2” signing with Eastern
Iowa Community College District for the Board of Trustees/Bachelors of Arts Degree. The University, in
conjunction with Black Hawk College, Carl Sandburg College, the Illinois Board of Higher Education, and
the Illinois Student Assistance Commission also implemented new dual enrollment partnerships that will
allow students to take courses at the community college and the Quad Cities Campus each semester during
the freshman and sophomore years. This is a unique partnership in the state of Illinois and is the first time
that the Quad Cities Campus will enroll freshmen and sophomores.
g) Staffing: Growth in enrollments places an increased demand on programs and services. To provide an
appropriate staffing infrastructure, clerical positions have been transformed into areas of expertise. For
example, Lois Retherford is now in charge of Registrar Services and Carmen Sandoval is responsible for
budgeting and purchasing processing. As the campus continues to grow, staff are being recognized for the
excellence that they provide. Fiscal Year 2009 new promotions include Christopher David, Assistant
Director of Quad Cities Technology Services; Jean Kenney, Chief Clerk; Leslie Mose, Office Support
Specialist; Lois Retherford, Admissions and Records Representative; Alison Shook, Office Support
Specialist; and Curtis Williams, Associate Director, Student Services-Admissions.
2) Increasing opportunities for student, faculty, and staff engagement
a)
3
Clustering to the Disciplines: Instructional and Administrative Services coordinated 20 moves to bring
faculty from similar disciplines and staff with similar administrative responsibilities to proximal work
spaces.
QUAD CITIES, PLANNING AND TECHNOLOGY ANNUAL REPORT
b) B-10: With the Manufacturing Engineering Laboratory being relocated to the Caxton Block Building, room
B-10 will be re-designed to support the testing center, a second computer laboratory, University
Technology store, and selling of WIU apparel. This reconfigured space will transform the lower level of the
building into a hub for student activities, with B-10, the student lounge, and U.S. Bank Writing Center all
in adjacent locations.
c)
Collaboration: Members of the Administrative Team attended all meetings of the Quad Cities Faculty
Council, chaired by Dr. Suzanne Bailey. Likewise, Andy Borst, Curtis Williams, and Dr. Fred Isele
represented Quad Cities administration and faculty at meetings of the Quad Cities Student Government
Association, chaired by Lindsey Garrison.
d) Community: The faculty and staff of the Quad Cities Campus promote learning both inside and outside the
classroom. This includes campus participation in community events, including volunteering for Habitat for
Humanity, WQPT fundraising drive, the Red Cross’ airport disaster simulation, Campus We Care, Spring
Cleanups, Tunnel of Oppression, and other activities associated with the 12 registered student organizations
and professional societies sponsored by the Quad Cities Campus. Fall 2008 was also the first time that
students from the Quad Cities Campus attended the annual meeting of the Illinois Campus Compact for
service learning.
The Campus also began in summer 2008 utilizing college work study students to give students job
experiences. Student workers now support the campus switchboard, information center, and facilities
maintenance. There is also a record number of graduate assistants engaged in meaningful educational
experiences with academic departments and administrative units.
The Campus also installed three 52” televisions on each of the three floors of the 60th Street facility. These
television sets have been used for classes, co-currcular events, and to give students, faculty, and staff access
to immediate news and information when needed.
3) Increase community engagement, visibility of the Quad Cities Campus, and awareness of our academic
excellence
a)
Community Engagement: Members of the Quad Cities Community were invited to high profile university
events that include the State of The University Address by Dr. Goldfarb, presentations of University
Theme and Environmental Summit speakers, and campus announcements regarding Illinois Board of
Higher Education approval of engineering and nursing, the John Deere and Moline Foundation gifts, and
the University’s dual enrollment signing ceremony with Black Hawk College.
b) Visibility of the Quad Cities Campus:
i)
University Marketing: Through the leadership of the Director of Quad Cities Marketing and Public
Relations, Tami Seitz, and with the assistance of the campus webmaster, Karin Chouinard, the Quad
Cities Campus continues implementation of an integrated marketing campaign emphasizing awareness
and visibility for the Campus through a re-designed campus Website; new face book presence; and
continued advertising in trade journals, billboards, bus wraps, print, radio, cable and other broadcast
media.
ii) Community Leadership: An administrative priority is to increase the Western Illinois University
presence within the Quad Cities. The Vice President meets quarterly with the other Quad Cities
Presidents and Chancellors, serves on the Quad-Cities Graduate Study Center and WQPT Public
Television Boards, and participates in several working committees for Renew Moline. Members of the
Quad Cities Administrative Team also serve on the Illinois Quad Cities Chamber of Commerce,
Association of Fund Raising Professionals, Quad Cities Sports Authority, Big Brothers/Big Sisters,
Womens’ Connection, Quad Cities Professional Development Network, and the Rock Island Rotary.
iii) Alumni Events: Western Illinois University alumni were invited to participate in a summer golf outing,
summer Quad Cities Riverbandits baseball game, and a spring baseball game against the University of
Iowa at Modern Widman park. Many alumni were also present when the Campus participated in East
Moline’s Amvets parade and the Marching Leathernecks performed in Rock Island’s Fourth of July
parade.
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QUAD CITIES, PLANNING AND TECHNOLOGY ANNUAL REPORT
iv) Service to the Public: Dr. Marcia Carter hosted the fifth annual Quad Cities Volunteer Exposition,
Dr. Sonia Sharma coordinated Western Illinois University’s participation in the a Career Fair with
Black Hawk College that had over 1,500 individuals in attendance, and Chris Brown is facilitating our
engagement with Roosevelt University in a summer workshop held on the Quad Cities Campus that
helps children cope with the loss of a primary caregiver.
c)
Supporting Academic Excellence
i)
The academic and service excellence of Western Illinois University-Quad Cities is best expressed by
the many accomplishments of students, faculty, and staff. This includes, but is not limited to: Dr.
Emeric Solymossy serving as Western Illinois University’s first Distinguished Fulbright Chair; Dr.
Dean Halverson receiving tenure; new publications by Drs. Andrea Hyde, Don Healy, Lloyd
Kilmer, Dan Malachuk, Bill McFarland, Linda Meloy, Nancy Schaefer, and Jeanette Thomas
ii) The Counselor Education Program, chaired by Dr. Frank Main, received eight-year accreditation for
its school and community programs by the Council for the Accreditation of Counseling and other
Related Educational Programs.
iii) Faculty (Drs. Marcia Carter, Everett Hamner, Mary Hogg, Andrea Hyde, Fred Isele, Debbie Lee,
Don McLean, Padmaja Pillutla, Susan Stewart, and Tammy Werner) and staff (Kim Moreno and
Kenny Wheeler) forming the Western Illinois University-Quad Cities Honors Advisory Council
support undergraduate research, civic engagement, and mentoring to eight students.
iv) Spring 2009 commencement is a showcase for the campus. The Quad Cities Campus will be honoring
our first doctoral degree recipients and hosting our first honors convocation. Portfolios from a variety
of mentored honors experiences reflecting each student’s educational interests and professional
development were also on display as part of the Spring 2009 Quad Cities Leadership Awards program
and Student Government Association (SGA) inauguration. Lindsey Garrison was re-elected as the
SGA President for academic year 2009-2010.
v) The staff of the Quad Cities campus is committed to supporting academic excellence. After 90 miles
per hour mainline winds damaged the Quad Cities area in July 2008, the campus re-located all services
and operations for the summer finals week to the Quad-Cities Graduate Study Center within 12 hours.
vi) Assistant Facilities Manager Steve Whan and Office Support Associate Jean Kenney recognitions as
the University’s April and May Civil Service Employees of the Month also demonstrates staff
commitments to supporting academic excellence.
4) Supporting university planning to the best of our abilities
a)
Higher Values in Higher Education 2008-2018: There are 30 action items related to the Quad Cities
Campus in the University’s Strategic Plan. As of April 2009, 27 of these items (90.0 percent) are in
progress or are completed/maintained. Progress on these items is summarized in Appendix A. The Vice
President was also selected by the Association of Institutional Research to present the University’s strategic
planning, budgeting and reporting model at a weeklong seminar in July, 2009.
b) Accreditation: The Quad Cities Campus is represented on all of the University’s committees addressing
self-study for re-accreditation from the Higher Learning Commission-North Central Association of
Colleges and Schools. Dr. Marcia Carter is one of four institutional co-chairs leading the self study
process. The Vice President also serves on a national task force that is revising and streamlining the
accreditation process for the Commission.
c)
Master Plan: The Vice President continues to work with the members of the university community, City of
Moline, Renew Moline, the Illinois Quad Cities Chamber of Commerce, and Illinois Board of Higher
Education in advocacy and support of funding for the Western Illinois University-Quad Cities Riverfront
Campus.
d) Institutional Strategic Plan for Technology: Quad Cities Technology Services (Christopher David,
Andrea Allison, Karin Chouinard, and Orlando Winkfield) have updated three of the five two-way
audio-video classrooms and supported the campus’ four year computer rotation program. Fiscal Year 2009
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QUAD CITIES, PLANNING AND TECHNOLOGY ANNUAL REPORT
completes the first year of operation for the re-designed Western Illinois University-Quad Cities Website
and our new Facebook page, which has acquired 103 fans since implementation in fall 2008.
e)
Comprehensive Fundraising: The Director of Development, Gary Rowe, continues to lead successful
comprehensive fundraising efforts that have generated over $1.2 million for Fiscal Year 2009. This is up
from a value of $156,650 in Fiscal Year 2008. The campus also continued its annual faculty and staff
appeal generating $4,530, which is up from $420 generated in Fiscal Year 2006; and in spring 2009, the
campus initiated its first annual alumni appeal. Requests were sent to 9,000 Western Illinois University
alumni living in the Quad Cities region and asking them to consider donating the Macomb and/or Quad
Cities Campus.
5) Supporting diversity and internationalization in recruitment, retention, the curriculum, and programming
a)
The Quad Cities Campus continues to provide a supportive campus environment. Minority student
enrollment continues to increase, up from 9.2 percent of total student enrollment in fall 2005 to 11.0
percent of total student enrollment in fall 2008.
Increases in minority student enrollment and achievement represent a shared institutional commitment to
student success. Many examples of this commitment exists, including Dr. Holly Nikels receipt of a
$300,000 grant to support the educational achievements of at risk youth, Betty Taylor’s implementation of
a minority student recruitment grant with Black Hawk College, the Association of Latin American Students
sponsoring monthly “dinner and movie nights,” and campus participation in a diversity audit conducted by
doctoral students from the University of Iowa.
Quad Cities faculty have been recognized for their diversity efforts and expertise. Dr. Leslie O’Ryan was
selected as the recipient of the University Diversity Award for Excellence in Community Awareness; and
Dr. Dan Malachuk was an invited speaker at a colloquium on comparative human rights at the University
of Illinois.
Internationalization is also prevalent in the scholarly activity of Quad Cities faculty. For example, Dr.
Emeric Solymossy serves as the Fulbright-Hall Distinguished Chair in Entrepreneurship for Central
Europe; Dr. Nancy Schaefer presented at the British Sociological Association Sociology of Religion Study
annual conference; and Dr. Jeanette Thomas published Acoustic Behavior of Antarctic Killer Whales,
recorded near the ice edge of McMurdo Sound, Antarctica.
6) Streamlining and simplifying administrative structures and processes
a)
Scheduling: New scheduling procedures gave the Quad Cities Campus more flexibility in course
scheduling times. This added flexibility helped to increase the percent of fully completable degrees, which
prevents students from having to drive to Macomb or another college or university to complete course
requirements.
b) Responsive Services: The Office of Academic and Student Services created an information center that is
open until 7PM Monday-Thursday and 5PM Friday and transitioned from use of published office numbers
to a centralized call center to ensure that current and prospective students are given immediate and
responsive feedback to their inquiries. Also at the request of the Student Government Association, the
campus installed an ATM in the main campus entry.
c)
Administrative Efficiencies: Physical Plant transferred responsibility of Quad Cities fleet cars to the Quad
Cities Campus, Registrar Services, lead by Lois Retherford, was created to provide on-site transcript,
registration, and course withdrawal services; copy center operations were consolidated; and the CODEC
room reservation process was streamlined. Additionally, the final examination and CODEC room schedule
were completely aligned, and a room-for-room agreement was signed with Black Hawk College; the two
institutions no longer charge one another for use of classrooms.
Budget Enhancement Outcomes for Fiscal Year 2009
The Quad Cities Campus did not request, nor did it receive, operating budget enhancements for Fiscal Year 2009.
All of the initiatives described above were completed with existing funds or reallocations, which totaled $175,000.
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QUAD CITIES, PLANNING AND TECHNOLOGY ANNUAL REPORT
Through internal reallocation, grant funding, and staff turnover, five new staff members were hired in the Office of
Academic and Student Services: Seth Knappen, Betty Taylor, Angie Posshel, Christiana Conner, and Kenny
Wheeler. Ruth Bloom, Deb Vandewosen, Terry Mahon, and Jo Evans left the University. Of the five new positions,
four used existing personal services funds and the fifth new position is a grant-funded position.
Major Objectives and Productivity Measures for Fiscal Year 2010
In consultation with the Quad Cities Faculty Council and Administrative Team, the Quad Cities Campus will build
upon its successes with the continued successful implementation of our goals and priorities established in Fiscal
Year 2008. We will continue to:
1) Support expansion of academic programs and service operations by:
a)
Coordinating transitions to the Caxton Block Building, with classes beginning in fall 2009.
b) Assisting in the completion of dual articulation engineering agreements with the University of Iowa.
c)
Seeking Higher Learning Commission-North Central Association of Colleges and Schools
authorization for housing the Museum Studies program at the Figge Museum after receiving State of
Iowa Postsecondary Student Aid Commission approval.
d) Working with Academic Affairs to increase the percent of fully completeable degrees on the Quad
Cities Campus.
e)
Documenting year one testing center, recruitment, and retention efforts from staff relocation to the
Rock Island Arsenal and plan for an evaluation of services provided.
f)
Hosting at least two Collaboration Council meetings for community colleges participating and state
agencies supporting our new dual enrollment agreements.
g) Providing assistance to feasibility and needs studies for new and expanded academic programs on the
Quad Cities Campus.
2) Increase opportunities for student, faculty, and staff engagement by:
a)
Supporting office assignments consistent with clustering to the disciplines.
b) Coordinating with the Physical Plant, College of Business and Technology, Book Store, Athletics,
University Technology, and the Student Government Association to open B-10.
c)
Continuing with administrative collaboration in shared governance meetings.
d) Promoting learning both inside and outside the classroom by engaging in service activities reinforcing
social responsibility and personal growth.
e)
Implementing Western’s Pay for Exceptional Performance program.
3) Increase community engagement, visibility of the Quad Cities Campus, and awareness of our academic
excellence by:
a)
Hosting high profile university events/announcements.
b) Exploring increased opportunities for community/university interactions, including the hosting of
university athletic and club sport events, and the feasibility of a community garden project.
c)
Continuing to evaluate and enhance university marketing efforts.
d) Augmenting the functionality and number of users on the campus’ Web and social networking sites.
7
e)
Participating in Quad Cities alumni events and continuing our annual alumni appeal.
f)
Engaging in community boards and service activities.
QUAD CITIES, PLANNING AND TECHNOLOGY ANNUAL REPORT
4) Supporting university planning to the best of our abilities by:
a)
Continuing successful implementation of the priorities and goals of Higher Values in Higher
Education 2008-2018.
b) Supporting and actively engaging in the university’s re-accreditation self-study.
c)
Continuing advocacy for funding of the Quad Cities Riverfront Campus and engaging in appropriate
planning should funding be received.
d) Maintaining currency of campus technology in offices, classrooms, and laboratories.
e)
Continuing comprehensive fundraising through fund- and friend-raising activities.
5) Supporting diversity and internationalization in recruitment, retention, the curriculum, and programming
by:
a)
Supporting recruitment and retention of diverse and accomplished students, faculty, and staff.
b) Engaging in campus conversations and implementing strategies from the diversity audit conducted by
doctoral students from the University of Iowa.
c)
Identifying permanent funding for our diversity programming and recruitment with Black Hawk
College.
6) Streamlining and simplifying administrative structures and processes by:
a)
Continuing to identify and implement strategies that streamline and simply administrative structures
and processes. High priority will be given to those items which streamline operations with the Macomb
Campus and decrease response time to students, including the use of document imaging on the Quad
Cities Campus and improving the efficiencies associated with our immunization, payment, and
registration processes.
As the Campus continues to look for opportunities to streamline and simplify administrative structures
and processes, it should be recognized that we are a very efficient campus as compared to our peers.
Therefore, we are concerting efforts on interdependencies that delay response times to the students that
we serve.
Fall 2008 Enrollment (rounded to the hundred) and Staffing
at Western Illinois University-Quad Cities and Peer Institutions
Western Illinois-Quad Cities
Texas A&M – Texarkana
Florida State-Panama City
Ohio University-Zanesville
Texas A&M – International
Pennsylvania State -Harrisburg
University of Houston-Clear Lake
Governors State
Enrollment
1,300
1,500
1,600
1,500
5,000
3,900
7,500
6,000
Number of
Faculty
54
102
65
82
393
257
452
576
Number of
Staff
32
65
75
121
176
307
577
901
Internal Reallocations and Reorganizations
The realignment of B-10 and movement to the Caxton Block Building will require internal reallocation of divisional
funds to support these priority areas. The Vice President is identifying sources of revenue. A complete revenue and
expenditure report for these projects will be provided in the division’s Fiscal Year 2010 plans and accomplishment
report. This report will include the use of external funds to pay the lease of the Caxton Building.
The Quad Cities Campus will be seeking reallocation on central university funds to support the operations,
maintenance, and security of the Caxton Block Building and permanent improvements to the 60th Street facility. The
current Quad Cities Campus does not receive central permanent improvement funding, unlike other facilities not
8
QUAD CITIES, PLANNING AND TECHNOLOGY ANNUAL REPORT
located on the Macomb Campus (e.g., University Farm, Horn Field Campus, University Residence) and the Quad
Cities administrative budget cannot sustain needed improvements.
Reallocation of central university personal services funds will also be requested to support the permanence of an
academic advisor implementing shared recruitment and retention activities with Black Hawk College. In addition,
internal reallocation of central university funds will be requested to complete an internal search for an Assistant Vice
President for the Quad Cities Campus. With increased internal and external responsibilities on the Macomb and
Quad Cities Campuses and communities, no direct line planning staff, or assistant/associate vice president, a
reallocated position is essential to increase administrative efficiencies and productivity, while keeping administrative
costs to a minimum.
The Quad Cities Campus will continue with annual appeals of faculty, staff, and alumni to help support increased
operational costs. To support these efforts, a graduate assistant for fundraising will be re-allocated from the Campus’
administrative budget. This will allow the Director of Development to further concert efforts on comprehensive
fundraising, with a goal of $8 million and increasing to $16 million should the University receive full-funding for
the Quad Cities Riverfront Campus. Administrative staff will also continue to seek grant opportunities, as time and
resources permit.
Through reallocation of personal services budgets, the Quad Cities Campus will support a new Instructional
Technology Systems Manager and Office Support Associate in Fiscal Year 2010.
To complement of internal reallocations, and in priority order, the Quad Cities Campus is requesting central
university funds for assistant vice president; a new academic advisor; and operations, maintenance, and security of
the Caxton Block Building and 60th Street facility. We have no facilities request(s) from the University.
UNIVERSITY PLANNING
Western Illinois University operates according to its Strategic Plan, Campus Master Plans for the Macomb and
Quad Cities Campuses, and the Institutional Strategic Plan for Technology. The success of our Strategic Plan and
Campus Master Plans is based on partnerships and institutional commitments. There are no direct line staff
reporting to the Vice President for these plans, and through coordination and implementation of many members of
the campus community both plans are being successfully implemented across our two campuses.
Through the leadership of the directors in University Technology and collaboration with college technology
representatives, Administrative Management Information Services, Electronic Student Services, the President’s
Technology Advisory Group, Technology Security Committee, Institutional Technology Advisory Committee,
Mobile Computing Task Force, Web Accessibility Advisory Committee, and end-users, the University is benefiting
from continued successful advancement of the priorities and goals in the Institutional Strategic Plan for Technology.
All of the University’s plans are also guiding the University’s self-study for accreditation from the Higher Learning
Commission-North Central Association of College and Schools. As this report will show, all 10 implementation
teams are on schedule with initial activities that will culminate in an on-site review in February 2011.
Accomplishments and Productivity for Fiscal Year 2009
1) Higher Values in Higher Education 2008-2018:
June 2009 marks the completion of the first year of implementation for the University’s revised/updated
Strategic Plan. Monthly Strategic Plan Updates, available at www.wiu.edu/UniversityPlanning/strategicplan.html, will keep the Western Illinois University Board of Trustees and the campus community
informed of continued successful implementation of the University’s Strategic Plan.
Our Strategic Plan accomplishments include continuing the electronic classroom upgrade and faculty
computer rotation programs on both campuses; creating a new Voluntary System of Accountability website
to enhance institutional transparency; engaging in accreditation self-study; increasing enrollments of
minority students, faculty, and staff; being recognized as a national best practice for scholarship programs
9
QUAD CITIES, PLANNING AND TECHNOLOGY ANNUAL REPORT
by the Center for College Student Opportunity and service learning by the President’s Council on Service
and Civic Participation; and signing new dual enrollment agreements with Black Hawk College and Carl
Sandburg College.
2) Accreditation:
Over 100 members of both the Macomb and Quad Cities Campuses are participating in the University’s
self-study for re-accreditation from the Higher Learning Commission-North Central Association of
Colleges and Schools. Fiscal Year 2009 has been a year of preparation. Drafts will be reviewed and refined
by the campus community during Fiscal Year 2010.
The self study process is being coordinated by a Steering Team, co-chaired by Drs. Marcia Carter, Judith
Dallinger, Chris Sutton, and Joe Rives. Chris Brown provides administrative support for these efforts;
Paul Sweet designed the University’s new accreditation website that Jeremey Merritt and Heather
McMeekan maintain.
Other members of the Steering Team responsible for working with their committees and drafting
institutional responses are displayed below.
•
•
•
•
•
•
•
•
•
Institutional Mission: Steve Nelson and Dr. Joe Rives
Institutional Planning: Bill Brewer and Kristi Mindrup
Instruction/Assessment of Student Learning: Jessica Butcher and Dr. Lori Baker-Sperry
Research/Creative Activities: Beth Seaton and Amy Shouse
Public Service: Drs. Chris Sutton and Marcia Carter
Federal Compliance Reporting: Dr. Judith Dallinger and Rhonda Kline
Strengthening Distance Learning: Roger Runquist and Dr. Phyllis Self
Growing Our Two Campuses: Drs. Joe Rives and Ron Williams
Measuring and Demonstrating Our Values: Dr. Katrina Daytner and Rhonda Kline
3) Western Illinois University-Macomb Campus Master Plan:
In conjunction with the Campus Master Plan, design planning for the Performing Arts Center and
Memorial Hall renovation is progressing; construction for the Multicultural Center is nearing completion;
and expansion of the Donald S. Spencer Student Recreation Center, dredging of Lake Ruth, a facilities
condition assessment audit on both campuses, and development of a long-term plan for University Housing
and Dining Services are complete. Additionally, there are new courts in Western Hall and Brophy Hall.
4) Western Illinois University-Quad Cities Master Plan:
The Riverfront Campus Users Group for Building One, co-chaired by Bill Brewer and Dr. Joe Rives,
completed its planning and design. PSA/Dewberry provided the 100 percent submittal to the Illinois Capital
Development Board. That document is currently under review by the State. Bill Brewer is also working
with the City of Moline on surfacing a drainage culvert that will allow construction trucks and materials to
gain immediate access to Building One on the Quad Cities Riverfront Campus, thus expediting the
construction schedule. Planning and design work for the new all weather access road is also in progress.
5) Campus Sustainability Committee:
The Campus Sustainability Committee, co-chaired by Charles Darnell and Dr. Gordon Rands, and
students, faculty, and staff through areas of personal and professional responsibility are contributing to the
University’s sustainability planning and accomplishments that include:
•
•
•
10
Design of new facilities (Multicultural Center, Performing Arts Center, Quad Cities Riverfront
Campus) to meet silver Leadership in Energy and Environmental Design Certification
Evaluation of wind power for the University’s electronic portfolio
Adoption of Green Purchasing Guidelines
QUAD CITIES, PLANNING AND TECHNOLOGY ANNUAL REPORT
•
•
•
•
•
Support of Environmental Summits on both campuses
Utilization of Illinois native plantings and prairie restorations
Receipt of a rain garden grant
Use of recycled content in new university benches and trash receptacles
Recognized as a best practice in sustainability achievements by the Illinois Board of Higher
Education for a second year in a row.
6) Institutional Strategic Plan for Technology accomplishments are demonstrated in the report on University
Technology.
7) Comprehensive Fundraising accomplishments are demonstrated in the reports on Western Illinois UniversityQuad Cities and from the Vice President for Advancement and Public Service.
Budget Enhancement Outcomes for Fiscal Year 2009
Higher Values in Higher Education 2008-2018 received $100,000 to support strategic plan implementation on both
campuses. The table below summarizes the use of these funds.
Priority
Expenditure
Student Assessment
$ 23,000
Accreditation Self Study
15,000
National Student Clearing House (Retention Data)
1,333
Laserfiche
2,047
Vice President operating
10,000
FYE Speakers
3,500
Strategic Plan Web Services
8,651
Strategic Plan Printing
12,200
Sustainability Activities
13,766
Total
$89,497
The Campus Master Plans received $250,000 to support master plan implementation on both campuses. To date
funds have been used for planning and sustainability initiatives. The balance of funds will be used to support
renovation and relocation of Quad-Cities based engineering, manufacturing engineering technology, and MBA
courses to the Caxton Block Building.
Priority
Expenditure
Graduate Assistant
$4,031
Association Dues
1,000
Society for College and University Planning
1,843
Quad Cities Lighting
4,300
Environmental Summit
Adams Street Study
Hanson Field Study
19,500
Utility Master Plan
89,600
University Drive Study
Total
11
5,000
25,000
QUAD CITIES, PLANNING AND TECHNOLOGY ANNUAL REPORT
36,210
$186,484
Major Objectives and Productivity Measures for Fiscal Year 2010
1) Higher Values in Higher Education 2008-2018: The campus community will continue to successfully
implement Higher Values in Higher Education 2008-2018 during Fiscal Year 2010. The annual strategic plan
update presented to the Western Illinois University Board of Trustees in October 2009 will summarize plans
sited in annual reports made by the vice presidents and areas that report to the president. This report will also
contain a summary of accomplishments, and monthly strategic plan updates will continue to keep the Board,
campus and external communities informed on our implementation status, priorities, and achievements.
2) Accreditation: Following precedent established with our university plans, Fiscal Year 2010 will be a year of
iterative drafting for the University’s accreditation self-study report. The goal is to have a completed draft
endorsed by governance groups on both campuses before presenting to the Western Illinois University Board of
Trustees for approval and submission to the Higher Learning Commission-North Central Association of
Colleges and Schools.
3) Western Illinois University-Macomb Campus Master Plan: Projects currently in progress will continue. Future
construction and renovation will continue to follow goals and priorities established in the Campus Master Plan.
The Campus Master Plan Implementation Team will continue to coordinate these efforts.
4) Western Illinois University-Quad Cities Master Plan: Surfacing of the drainage culvert on the east side of
Building One and road construction to the south of Building One will continue. Should funding for the new
campus site be obtained, renovation of Building One and architectural and engineering planning for Buildings
Two and Three will commence. If funding is not received, the University will continue aggressively seeking
funds for the new campus.
5) Campus Sustainability Committee: The Campus Sustainability Committee will continue to work with students,
faculty, and staff on both campuses in areas of personal and professional responsibility to further “green” the
campus. Goals include, but are not limited to: implementing energy management strategies, promoting
sustainable transportation, improving campus composting practices, supporting environmental summits, and
continuing the University’s statewide, regional, and national leadership in sustainability through active
participation in the Association for the Advancement of Sustainability in Higher Education, American Council
on Renewable Energy, Illinois Sustainable University Compact, and the Environmental Protection Agency’s
Energy Star Partnership.
6) Institutional Strategic Plan for Technology plans are demonstrated in the report on University Technology.
7) Comprehensive Fundraising plans are demonstrated in the reports on Western Illinois University-Quad Cities
and from the Vice President for Advancement and Public Service.
Internal Reallocations and Reorganizations
The Vice President is seeking $100,000 and an additional $250,000 to support continued implementation of Higher
Values in Higher Education and Campus Master Plans. In addition, internal reallocation of central university funds
is requested to complete an internal search for an Assistant Vice President for Planning and Technology. With
increased internal and external responsibilities on the Macomb and Quad Cities Campuses and communities, no
direct line planning staff, or assistant/associate vice president, a reallocated position is essential to increase
administrative efficiencies and productivity, while keeping administrative costs to a minimum. There are no
facilities requests for University Planning.
The Campus Sustainability Committee is also requesting $36,000 to support its operations. The budgetary request
and justification is presented in the annual report for the Vice President for Administrative Services.
UNIVERSITY TECHNOLOGY
The 100 employees of University Technology are committed to advancing the goals and priorities of Higher Values
in Higher Education and the Institutional Strategic Plan for Technology. We also play a critical role in designing
12
QUAD CITIES, PLANNING AND TECHNOLOGY ANNUAL REPORT
and maintaining the technology and infrastructure goals identified in Campus Master Plans for the Macomb and
Quad Cities Campuses.
Organizationally, four directors coordinate the actions of University Technology. Areas that report to Dan Romano
and Mike Rodriguez provide a high-speed, secure, and reliable voice, video, and data enterprise system. Areas that
report to Richard Chamberlain serve the needs of end-users, internally and externally; and Mike Dickson leads the
implementation of technology special projects that have benefits to both campuses and our host communities.
University Technology had a very successful year in its first full fiscal year of operation. We maintained and
enhanced a complex technology infrastructure, addressed new and emergent technology security needs, and focused
on the end-user experience. We also spent significant time documenting and centralizing internal operations and
budgets to benefit future generations of technologists, as there was limited documentation of budgets, plans, and
inventories within our newly combined unit.
Accomplishments and Productivity for Fiscal Year 2009
Technology Infrastructure Systems is a service unit that under the leadership of Fred Seaton, Tim Rericha,
Shannon Cramer, Cyndy Moore, and George Dranes supports the email, servers, mainframe, phones, labs, and
computing networks of Western Illinois University. Our technology infrastructure receives 3 million daily e-mails;
experiences 7,000 hits on the University Website; and supports 10,000 network users, 6,500 phone numbers, and a
distance learning system that is used by 47 percent of classes at Western Illinois University. A key feature of the
technology infrastructure has been the stabilization of the network. The figure below illustrates the stabilization of
WIU networks with the student “ResNet” network.
Modernization is a second key feature. During Fiscal Year 2009, the campus benefited from enhancements to
Zimbra, the mainframe, telecommunications, and the university network. Due to the work of Mike Dickson, Dan
Romano, and Gary Douglas, we now have bandwidth that meets or exceeds peer institutions and a second point of
internet egress, which promotes increased speed, efficiency, redundancy, and disaster recovery.
The WIU networks also support campus security, service, and benefit to our local community. Tim Rericha, Todd
Parkins, Jack Brown, and Jerry Baker plan and maintain the University’s fiber network that supports the
University’s phone and annunciation systems, fire alarms, security cameras, cable TV, the Office of Public Safety,
Illinois Century Network, McDonough Telephone Cooperative, and Macomb Schools.
Under the leadership of Tim Rericha, Hank Knowles, and Jack Brown, staff completed documentation of all
university network wiring and the Geographic Information Systems has automated this information that is critical to
the University’s operability, security, disaster recovery, and future technology planning.
Technology Security had a successful year, in a year challenged by external attacks and end-user exposure of
sensitive university data. During Fiscal Year 2009, there was a malware, day zero attack against Western Illinois
13
QUAD CITIES, PLANNING AND TECHNOLOGY ANNUAL REPORT
University and three occurrences of exposure to sensitive university data. By working collaboratively with staff
from University Technology, our shared governance groups, the Technology Security Committee, and the
President’s Cabinet, new policies, procedures, and equipment have been put in place to enhance the wired and
wireless security of Western Illinois University. Due these efforts the University was able to protect itself against a
second malware attack, which penetrated many regional universities, including Eastern Illinois University.
Additional steps taken by the Chief Technology Security Officer include:
•
In conjunction with the Business Office (and Cheryl Webster specifically), the University now provides
Payment Card Industry Standard training for areas taking credit cards as payment.
•
Through the Technology Security Committee 1, the University now has an institutional standard for secure
web development and a standard for securing Microsoft servers by a process known as locking down
servers. Two servers have been locked down using the new standard.
•
The President and President’s Cabinet also approved the Technology Security Committee’s recommended
policies for passwords, encryption, remote access, patching, wireless, data warehouse and server
lockdowns.
However, no measures of security are fail proof if end-users retain sensitive data on their machines. Therefore, Mike
Rodriguez, Gary Douglas, Matthew Clark, Charles Derry, Kevin Morgan and Christopher David, in
cooperation with many, have initiated procedures to identify the locations of the University’s 7,700 computers and
to work with end-users on the removal of sensitive data. Enhanced security measures are being in put in place for the
few whose jobs statutorily require the use of social security numbers.
Fiscal Year 2009 has also been a year of response to audit findings and Payment Card Industry standards. Security
efforts have focused on password policies, appropriate Data Center access, access to university records, and
inappropriate storage of sensitive data, i.e., social security numbers on end-users computers. There have also been
activities associated with risk assessment, disaster recovery, and incident response.
The combined technology security efforts have been significant and have the University successfully addressing
multiyear, material findings including:
•
Elimination of a multiyear material finding 07-05 (the same material finding existed in 2006 as material
finding 06-4);
•
Reduction of a material finding 07-4 (the same material finding existed in 2006 as material finding 06-3) to
immaterial finding IM08-3; and the
Reduction of material finding 07-6 (the same material finding existed in 2006 as material finding 06-5) to
immaterial finding IM08-2. This item itself required getting mainframe, telecommunications, networking,
the Quad Cities Campus and Electronic Student Services to create disaster recovery plans.
•
Moreover, a program of technology security awareness has been implemented through newsletters, activities during
Technology Security Awareness month, and interactions with the campus community. Until two years ago, there
was no Chief Technology Security Officer. Most of the time in this function has been focused on responding to
emergencies and building a preventative infrastructure. Campus engagement in technology security issues is needed
to promote socially responsible computing and the allocation of staff-time to preventative measures rather than
reactive situations.
Technology User Services concreted efforts on the experience of end-users.
•
Richard Chamberlain implemented college support agreements with the deans to clearly define “who
does what,” and his unit continued review and implementation of Support Center (former Help Desk)
Task Force recommendations. Dr. Tere North completed a campus survey of all end-users,
investigated knowledge-based applications, and engaged in individual conversations and focus group
1
Members of the Technology Security Committee are Jack Schoonover, Peter McMeekan, Christopher David, Bob
Emmert, Rita Moore, Gary Douglas, Cindy Moore, Brenda Parks, George Dranes, Kim Sikes, Bev Baker, Matt
Clark, Bruce Biagini (showed up once), Kathy Neumann, Roger Runquist, Bill Rupert, Mike Dickson, Dan Romano,
Richard Chamberlain, Susan Stewart, Scott Hemenover, Fred May, Yeongkwun Kim, and Vince Palacios.
14
QUAD CITIES, PLANNING AND TECHNOLOGY ANNUAL REPORT
interviews with Support Center staff. Under the leadership of Bev Baker staff now meet daily to
discuss issues and priority implementation.
•
Matthew Clark enhanced computing security by implementing a computer disposal program to safely
rotate and decommission WIU equipment.
•
Dean Roberts, Susan Grey, Matthew Clark, Matt Mencel, and David Chinander deployed Dual
Boot Macs to promote flexibility in computing laboratories and classrooms.
•
Jeremy Howeter represents University Technology in the new Utech Computer Store that sells
computers with educational discounts to members of the campus community.
•
Dean Roberts supported the Mobile Computing Task Force by implementing a podcasting server to
support academic and administrative use.
•
Andy Woerly enhanced classroom support by developing a student-technician workforce and is
developing electronic classroom training materials.
•
Jeremy Merritt, Heather McMeekan, Dr. Tere North, Brice Shake, Kim Sikes, Paul Sweet, and
Joe Ryner are supporting the re-design and enhanced navigation of the Macomb Campus homepage.
Their efforts will be supported by purchase a content management system to promote consistency and
ease of use in web re-design.
•
Dr. Bradley Dilger supported work of the Web Accessibility Committee, presented workshops for the
campus community, and was part of a team that presented Western’s work at the Midwestern Educause
Conference in Chicago.
The Center for the Application of Information Technology (CAIT) developed high-profile, multimedia presentations
for the Admissions Office and Alumni Programs; assisted in the development of new distance learning processes
and courses; and engaged in university web, committee, and service work.
At the same time, CAIT is consistently in the top four of WIU departments for sponsored projects awards.
Approximately 90 percent of the Center’s budget is predicated on these partnerships.
WIU - Sponsored Projects -Awards Received FY2008 by Department Summary
% of Total
Department Name
Grants/Contracts
IL Inst.for Rural Affairs
17.39%
Ctr/Application of Info Tech
15.77%
Illinois Law Enforcement Executive Institute
12.33%
Center for Best Practices in Early Childhood
11.65%
Cumulative of 41 WIU departments
42.86%
Clients served during Fiscal Year 2009 include:
• Illinois State Board of Education
• Illinois Community College Board
• Illinois Century Network
• Illinois Attorney General's Office
• Illinois Department of Children and Family Services
• Illinois Law Enforcement Training and Standards Board
• Washington State Board for Community and Technical Colleges
• North Carolina Community College System
• Washington DC Department of Children Services
• School District of Philadelphia
• Minnesota Department of Education
• Maryland Department of Education
• University of Illinois, Urbana/Champaign
• University of Wisconsin, Milwaukee
15
QUAD CITIES, PLANNING AND TECHNOLOGY ANNUAL REPORT
Total Amount
$1,999,970
$1,813,763
$1,417,824
$1,340,000
$4,926,859
$11,498,416
For example:
•
Crystal Hack coordinates GED-i Illinois/GED-i National, which serves adult education students in Illinois,
Maryland, North Carolina, Minnesota, and Washington. Since its beginning in 2000, the GED-i project has
served approximately 25,000 GED preparation students. CAIT received a recognition award in August
2008 from the Illinois Community College Board for its exceptional work in this project.
•
Kim Sikes coordinates the Data and Information System Illinois (DAISI), which is a data tracking system
on adult education students throughout the state. The system is currently tracking the activity of over
100,000 adult education students. CAIT received a second recognition award from the Illinois Community
College Board for its exceptional work on this project.
•
Kim Wisslead manages projects for the Illinois Department of Children and Family Services. The Virtual
Training Center (VTC) is a web-based training and administrative processes system for caseworkers,
supervisors, and foster parents. This year, 30,719 people have been trained online and 594,000 credit hours
have been awarded. Additionally, Mandated Reporter Trainings have been launched to assist over 22,000
professionals in reporting child abuse.
CAIT also expanded its current partnership with McDonald’s Corporation to meet its ever-expanding eLearning
needs. Paul Sweet coordinates the Global Marketing e-learning Orientation that provides corporate training. Paul
also coordinates the Golden Arches Code Website that provides online training for marketing, advertising, legal,
Brand icon, and trademark polices. McDonald’s has employees in 122 countries and CAIT training has been taken
by over 14,000 end-users.
As CAIT bids for contracted services, it is important that prices and services are competitive. For the former, Kim
Wisslead represents CAIT as representatives from Academic Affairs; Administrative Services; and Quad Cities,
Planning and Technology benchmark indirect cost recovery rates at Illinois public universities. Final
recommendations will be made to the President and President’s Cabinet. For the latter, staff time and resources are
allocated to keeping CAIT’s infrastructure and security at the highest levels of performance, efficiency, and security.
Mike Dickson’s implementation of special projects has produced many accomplishments, including establishing a
second point egress that supports increased bandwidth, business continuity, and disaster recovery; identifying a
Macomb-Quad Cities dark fiber pathway that could be expanded to Argone Laboratories in Chicago; and initiating
preliminary VOIP planning.
Mike studies stimulus and grant funding opportunities, and is a co-principle investigator with Dr. Jeanette Thomas
on a $450,000 grant designed to link biological sciences programming in Macomb, the Quad Cities, and Chicago
through our two-way, audio-video CODEC system. Mike is also working with the cities of Macomb and Moline to
identify other grant and stimulus funding opportunities.
Mathew Clark’s coordination of the faculty computer upgrade program is enabling Western Illinois University to
build to a four-year computer rotation program. Approximately 60 percent of the faculty computers are now less
than four years old, up from 40 percent in Fiscal Year 2008. At the end of the academic year, Matthew will update
the percent of faculty computers in the University’s four year rotation. The percentages of computers for Fiscal Year
2009 are expected to increase. Even in these fiscally challenging times, the University ordered 92 new faculty
computers.
16
QUAD CITIES, PLANNING AND TECHNOLOGY ANNUAL REPORT
Percent of Computers in the Four Year
Rotation
100.0%
90.0%
80.0%
70.0%
60.0%
50.0%
40.0%
30.0%
20.0%
10.0%
0.0%
54.3%
40.6%
2007
In Rotation
45.7%
59.4%
2008
Outside Rotation
Andy Woerly, Darrell Dohrman, and Doug Menke have supported with Physical Plant 40 classrooms that are
either updated, under construction, scheduled or planned to be renovated by the end of the summer. When these
rooms are completed it will represent 20 percent of the campus classrooms. In this project, Darrell Dohrman also
worked closely with representatives from Academic Affairs and the Physical Plant to classify all electronic
classrooms, the year/type of equipment in the classroom, year of new furniture, and year of last permanent
improvement to promote coordinated planning both now and into the future.
University Technology Directors: As a relatively new unit combining several functions, University Technology
has been challenged but has been extremely successful in supporting daily operations, special initiatives, and shortand long-term planning. These accomplishments have occurred as the unit codified its structures and processes.
Therefore, in addition to their operational goals and priorities, the University Technology Directors were charged to
work with the Vice President to:
a)
Review the portfolio of University Technology and allocate staff time and resources to our core functions
and highest priorities identified in Higher Values in Higher Education 2008-2018 and the Institutional
Strategic Plan for Technology. The material presented in this report demonstrates that we are achieving our
stated goals and priorities. However, this has meant that we have had to say no to those items that are not
part of our core, which is difficult for a service unit committed to meeting the varied needs of all end-users.
b) Retain the agility to quickly respond to unexpected and emergent situations. The September Malware attack
is one example and the identification and scanning of the over 7,700 Western Illinois University computers
is a second example.
c)
Develop a centralized budget for University Technology, instead of operating according to subdivisions
and individual operating budgets. Richard Chamberlain, Kathy Barrett, and Margaret Taylor have all
done exceptional work in this process. After a year of discovery learning, there is much stronger
documentation of patterns of expenditures and revenue, which will guide and enable future budget
planning.
d) Document and centrally locate all University Technology Materials. Jack Brown, Tim Rericha, and Hank
Knowles have done an exceptional job leading the witing and network documentation project, as has
Darrell Dohrman in creating inventories and records, including classroom learning spaces.
17
e)
Think of University Technology as one unit, deemphasizing subdivision names to end-users—the
importance is that end-users know how to contact us, not what we call ourselves internally.
f)
Increase communication and collaboration within University Technology. These efforts include weekly
directors meetings with the Vice President, two all-staff meetings, presentation of priorities and goals to
divisional staff by the directors, a new University Technology Website, and coordination of efforts within
University Technology.
QUAD CITIES, PLANNING AND TECHNOLOGY ANNUAL REPORT
g) Support staff professional development in training, presentations, conferences, and workshops. Likewise,
support travel to these ends and when employees bring back ideas and perspectives to the benefit of
Western Illinois University.
h) Engage with the campus community, through committees, task forces, governance groups and other
interactions when advancing institutional and technology goals. Much of Mike Dickson’s, Richard
Chamberlain’s, Dan Romano’s, and Mike Rodriguez’s time is spent in meetings to this end. As
facilitators of technology, this is a very appropriate use of finite time and resources, and the technology
managers and staff are doing an excellent job of advancing goals and priorities of the unit.
i)
Remain open to diversity of perspective and thought. As a dynamically and ever-changing profession, the
strength of the University Technology staff is demonstrated in our creative and innovative actions.
Budget Enhancement Outcomes for Fiscal Year 2009
University Technology received $125,000 to upgrade faculty computers and another $125,00 for electronic
classroom upgrades. Due to state budget issues, ordering was suspended the first half of the fiscal year. To date,
approximately one-half of the funds received have been spent to support the 92 new computers and the 40 electronic
classrooms. University Technology also received $83,000 to support scanning of university computers for sensitive
university data.
Major Objectives and Productivity Measures for Fiscal Year 2010
Following are the goals of University Technology for Fiscal Year 2010. Admittedly, the objectives and productivity
measures are non-technical in scope. This is intentional due to expectations of University Technology and the
rapidly changing field of technology. Prior to July 1, 2009, the University Technology directors and managers will
work with their staffs to design specific fiscal year priorities and benchmarks. Success on these measures will be
included in the unit’s fiscal year 2010 report on accomplishments and plans.
1) Support daily operations and continued modernization of WIU networks.
2) Maintain current and enhance documentation for University Technology and of WIU networks.
3) Enhance technology security, working closely with the campus community to continue advancement of a
preventative infrastructure and proactive end-users.
4) Engage in partnerships to advance the needs of end-users and technological goals of the University, which
includes:
a)
Providing leadership and service on university committees, task forces, and accreditation self-study.
b) Increasing the client-base and volume of CAIT.
c)
Receiving extramural funding to support technological goals and priorities.
5) Advance special projects and the experience of end-users, which includes:
a)
Continuing the faculty computer and electronic upgrade program.
b) Supporting the Mobility Task Force
c)
Completing the Macomb Campus Web re-design and successful deployment of a content management
system.
d) Implementing the Support Center Task Force recommendations and the implementation of a
knowledge-base automated system.
6) Transform the goals for the directors into operating principles of the unit.
7) Successfully advance the administrative infrastructure of University Technology by:
a)
Increasing vice-president, director, and manager communication and collaboration.
b) Developing a three-year forecasted budget for the unit.
18
QUAD CITIES, PLANNING AND TECHNOLOGY ANNUAL REPORT
c)
Exploring new models of funding and services that are responsive to the needs of end-users and sustain
University Technology funding.
d) Advancing VOIP planning and implementation, with piloting to begin at the Quad Cities Campus and
with University Housing and Dining Services.
8) Achieve all these goals by supporting staff professional development activities and implementing the
University’s Pay for Exceptional Performance program.
Internal Reallocations and Reorganizations
Internal reallocations from University Technology supported many of the accomplishments noted in this report. The
University’s technology and infrastructure has been built on base funding to sustain personal services costs and
minimal operations. Limited operations funding has been prohibitive to long-term fiscal and technology planning.
As a result, University Technology has begun to investigate new models of funding to provide sustainability and
flexibility to the infrastructure and services that we provide.
With these challenges, the unit did reallocate division funds to support staff professional development, purchase of a
new content management system and knowledge-based help system, and establishment of a second point of internet
egress. The unit also reallocated personal services dollars to hire James Weaver, Michael Carr, Dee McCrary,
Jeremy Howerter, Jeremy Merritt, a new assistant director for technology user support services (position is
currently being advertised), and based on divisional needs, a support position was reallocated from the Macomb
Campus to the Quad Cities Campus (position is currently being advertised).
The reallocation of central university funds supported the previously mentioned faculty computer upgrade program,
electronic classroom upgrade program, and technology security enhancements. University Technology is requesting
central university funds to support its highest priorities. Specifically, and in priority order, we are seeking funding to
support:
1.
An Assistant Vice President for Planning and Technology. With increased internal and external
responsibilities on the Macomb and Quad Cities Campuses and communities, no direct line planning staff,
or assistant/associate vice president, a reallocated position is essential to increase administrative
efficiencies and productivity, while keeping administrative costs to a minimum.
2.
Technology Security Enhancements. As documented in recent audit findings, this includes funds for an
application firewall required by the Payment Card Industry Standards, an off-site storage cabinet for the
Quad Cities to support Macomb Campus disaster recovery, and a test VMare environment for disaster
recovery and business continuity.
3.
Continuation of funding to previously centrally funded initiatives. This includes a three-year site license
renewal for Zimbra and funds for the operations and maintenance of electronic classrooms. While the
University has allocated funds to upgrade electronic classrooms, it has not allocated funds for operations
and maintenance. New products purchased at the start of this program are ending warranty coverage and
will need to be replaced as the program continues. There are no funds available in the central University
Technology budget to cover these expenditures. A similar situation exists for the University’s servers,
which are outdated and were centralized and virtualized to increase user service, capacity, and security.
There are additional fiscal needs for University Technology. However, these will be either be completed through
internal reallocation and/or extramural funding. The mainframe’s new disk is a “big ticket” item that University
Technology will seek university funding in the next fiscal year. The remaining projects include: enhancements to
Web services, accessible web development, support center user enhancements, a new instructional technology
systems manager in the area of emerging technologies, security awareness training, training for the Chief
Technology Security Officer, forensics/malware lab, staff professional development, and network infrastructure
upgrades.
University Technology has no facilities requests from the University. However, the directors are being charged to
work with the Physical Plant to identify if there is opportunity to consolidate locations. University Technology is
19
QUAD CITIES, PLANNING AND TECHNOLOGY ANNUAL REPORT
currently located in five buildings on the Macomb Campus. Consolidation of space may yield operational
efficiencies and a return of space to support academic colleges and departments.
SUMMARY AND BUDGET REQUESTS
This report ends as it began…The Division of Quad Cities, Planning and Technology is comprised of approximately
200 hundred employees. The strength of our unit and base of our accomplishments is our people. Together, we are
supporting the academic mission and service operations of Western Illinois University and we are advancing
institutional goals and priorities.
Summarized in the table below are the divisional budget requests for Fiscal Year 2010 central funding. These
requests build on the strengths of a strong division committed to advancing university priorities and goals.
DIVISION OF QUAD CITIES, PLANNING AND TECHNOLOGY
FISCAL YEAR 2010 CENTRAL FUNDING BUDGET REQUESTS
PRIORITY
Base
Funding
WESTERN ILLINOIS UNIVERSITY-QUAD CITIES
1. Assistant Vice President, WIU-Quad Cities
2. New Academic Advisor
3. O&M and Security for the Caxton Building
4. New Classes
$180,000
$20,000
$30,000
$30,000
$100,000
$0
$0
$0
$0
$0
$1,330,000
$20,000
$86,000
$0
$850,000
$100,000
$250,000
$250,000
$250,000
$0
$0
$0
$0
$0
$40,000
$40,000
$0
$0
$61,000
$18,500
$22,500
$20,000
$420,000
$0
$70,000
$350,000
$25,000
$25,000
$0
$0
UNIVERSITY PLANNING AND TECHNOLOGY
1. Assistant Vice President, Planning and Technology
2. University Planning and Technology Implementation
Higher Values in Higher Education
Campus Master Plans
Faculty Computer Upgrade Program
Electronic Classroom Upgrade Program
3. Technology Security
Application Firewall
Macomb Disaster Recovery
VMare Environment
4. Continuation of University Technology Initiatives
Zimbra Site License
Operations and Maintenance of Electronic Classrooms
Server Centralization and Virtualization
One-Time
Funding
As indicated in this report, internal reallocations and/or extramural funding will support all other Quad Cities,
Planning and Technology initiatives, and the mainframe disk ($500,000) is noted for future university fiscal
planning. The following table estimates project costs for actions that University Technology assumes primary
funding responsibility.
20
QUAD CITIES, PLANNING AND TECHNOLOGY ANNUAL REPORT
PROJECTS TO BE SUPPORTED WITH INTERNAL REALLOCATIONS
AND/OR EXTRAMURAL FUNDING
PRIORITY
Total
Enhancement to Web Services
Accessible Web Development
Support Center Enhancements
ITSM-Emerging Technologies
Security Awareness
CTSO Training
Forensic/Malware Lab
Professional Development
Base
Funding
$269,180
$115,000
$30,000
$0
$45,000
One-Time
Funding
$90,240
$0
$0
$90,000
$0
$10,000
$15,000
$4,180
$50,000
$0
$0
$240
$0
Supporting documentation for the priorities identified in the last two tables complete this Annual Report, in a year
characterized by dedication and achievement.
21
QUAD CITIES, PLANNING AND TECHNOLOGY ANNUAL REPORT
PRIORITIES WHERE QUAD CITIES, PLANNING AND TECHNOLOGY
SEEKS CENTRAL UNIVERSITY FUNDING
22
QUAD CITIES, PLANNING AND TECHNOLOGY ANNUAL REPORT
Western Illinois University
Budget Request Format
For Program Support FY10
I.
II.
III.
Unit submitting request: Western Illinois University-Quad Cities
Priority Number: 1
Provide a short title of the initiative proposed for incremental funding. Assistant Vice President, WIU-QC
Provide a short description of the initiative proposed for incremental funding and how it relates to the
University’s goals, mission statement, or strategic plan.
With increased internal and external responsibilities on the Macomb and Quad Cities Campuses
and communities, no direct line planning staff, or assistant/associate vice president, an internally
reallocated position is essential to increase administrative efficiencies and productivity, while
keeping administrative costs to a minimum.
IV.
Describe the specific accomplishments, and increases in productivity expected from this initiative and how
results will be measured or evaluated.
This position will run the daily operations of the Quad Cities Campus, coordinate moving and
logistics with all WIU-QC locations (current and future), participate extensively in Quad Cities
planning activities, and represent the Vice President in select campus, community, and fundraising
events.
V.
Provide a listing of all incremental funds requested by the following categories:
Personnel Services : $20,000 (for an A/P position, internal search, and consistent with Macomb
salaries)
Equipment and Instructional Materials
Library Materials
Contractual Services
Other Operating Funds
Total: $20,000
VI.
VII.
Are the requested funds to be included as permanent increase in the unit’s base budget: Yes
Will the project be supplemented by other funds: Yes, existing personal services since an internal search
will be requested.
Contact Person If Question: Joe Rives, 762-8090
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QUAD CITIES, PLANNING AND TECHNOLOGY ANNUAL REPORT
Western Illinois University
Budget Request Format
For Program Support FY10
I.
Unit submitting request: Western Illinois University-Quad Cities
Priority Number: 2
II.
Provide a short title of the initiative proposed for incremental funding. Academic Advisor, WIU-QC
III.
Provide a short description of the initiative proposed for incremental funding and how it relates to the
University’s goals, mission statement, or strategic plan.
The state removed grant funding for a Western Illinois University position that engages in joint
student recruitment and retention with Black Hawk College. The position specifically works with
first-generation, low-income, and minority students.
IV.
Describe the specific accomplishments, and increases in productivity expected from this initiative and how
results will be measured or evaluated.
Number of recruitment events; applications, acceptances, and enrollments at WIU-QC; retention
and graduation rates of program participants.
V.
Provide a listing of all incremental funds requested by the following categories:
Personnel Services : $30,000 (for an A/P position)
Equipment and Instructional Materials
Library Materials
Contractual Services
Other Operating Funds
Total: $30,000
VI.
VII.
Are the requested funds to be included as permanent increase in the unit’s base budget: Yes
Will the project be supplemented by other funds: Yes, WIU-QC Student Services operating account.
Contact Person If Question: Joe Rives, 762-8090
24
QUAD CITIES, PLANNING AND TECHNOLOGY ANNUAL REPORT
Western Illinois University
Budget Request Format
For Program Support FY10
I.
II.
III.
Unit submitting request: Western Illinois University-Quad Cities
Priority Number: 3
Provide a short title of the initiative proposed for incremental funding. O&M and Security at the Caxton
Building
Provide a short description of the initiative proposed for incremental funding and how it relates to the
University’s goals, mission statement, or strategic plan.
WIU-QC does not have access to permanent improvement funds that support other facilities not
located on the Macomb Campus (e.g., University Farm, Horn Field Campus). The Campus seeks
fair and equitable funding for its permanent improvement needs. The Campus also seeks funding
to support O&M and security at the Caxton Building, where Western will begin delivering classes
in fall 2009.
IV.
Describe the specific accomplishments, and increases in productivity expected from this initiative and how
results will be measured or evaluated.
Permanent improvement projects completed on the Quad Cities Campus and security provided to
the Caxton Building. The PI projects on the Quad Cities Campus include replacing the thread bare
carpet on the second floor and re-painting/lighting all stairwells that have received numerous
student complaints. The Quad Cities administrative budget cannot sustain these types of
permanent improvements.
V.
Provide a listing of all incremental funds requested by the following categories:
Personnel Services
Equipment and Instructional Materials
Library Materials
Contractual Services
Other Operating Funds: $30,000
Total: $30,000
VI.
VII.
Are the requested funds to be included as permanent increase in the unit’s base budget: Yes
Will the project be supplemented by other funds: Yes, WIU-QC operating accounts.
Contact Person If Question: Joe Rives, 762-8090
25
QUAD CITIES, PLANNING AND TECHNOLOGY ANNUAL REPORT
Western Illinois University
Budget Request Format
For Program Support FY10
I.
II.
III.
Unit submitting request: University Planning and Technology
Priority Number: 1
Provide a short title of the initiative proposed for incremental funding. Assistant Vice President, Planning
and Technology
Provide a short description of the initiative proposed for incremental funding and how it relates to the
University’s goals, mission statement, or strategic plan.
With increased internal and external responsibilities on the Macomb and Quad Cities Campuses
and communities, no direct line planning staff, or assistant/associate vice president, an internally
reallocated position is essential to increase administrative efficiencies and productivity, while
keeping administrative costs to a minimum.
IV.
Describe the specific accomplishments, and increases in productivity expected from this initiative and how
results will be measured or evaluated.
This position will coordinate with the technology directors to run the daily operations of
University Technology; the position will engage in short- and long-term technology, fiscal, and
personnel planning; the position will be responsible for advancing high-priority initiatives,
successfully receiving external funding; and represent the Vice President at selected campus and
community events.
V.
Provide a listing of all incremental funds requested by the following categories:
Personnel Services : $5,000 (for an A/P position, internal search, and consistent with Macomb
salaries)
Equipment and Instructional Materials
Library Materials
Contractual Services
Other Operating Funds
Total: $5,000
VI.
VII.
Are the requested funds to be included as permanent increase in the unit’s base budget: Yes.
Will the project be supplemented by other funds: Yes, existing personal services since an internal search is
requested.
Contact Person If Question: Joe Rives, 762-8090
26
QUAD CITIES, PLANNING AND TECHNOLOGY ANNUAL REPORT
Western Illinois University
Budget Request Format
For Program Support FY10
I.
Unit submitting request: University Planning and Technology
Priority Number: 2A
II.
Provide a short title of the initiative proposed for incremental funding. Strategic Plan implementation
III.
Provide a short description of the initiative proposed for incremental funding and how it relates to the
University’s goals, mission statement, or strategic plan.
Funding will continue to support the University’s Strategic Plan implementation, including
funding to support university assessment, accreditation, and planning. Funds will also be used to
continue funding of an operational account for the Vice President.
IV.
Describe the specific accomplishments, and increases in productivity expected from this initiative and how
results will be measured or evaluated.
The use of funds will be provided in the annual report of accomplishments and plans for Quad
Cities, Planning and Technology.
V.
Provide a listing of all incremental funds requested by the following categories:
Personnel Services
Equipment and Instructional Materials
Library Materials
Contractual Services
Other Operating Funds: $100,000
Total: $100,000
VI.
VII.
Are the requested funds to be included as permanent increase in the unit’s base budget: Yes.
Will the project be supplemented by other funds: No.
Contact Person If Question: Joe Rives, 762-8090
27
QUAD CITIES, PLANNING AND TECHNOLOGY ANNUAL REPORT
Western Illinois University
Budget Request Format
For Program Support FY10
I.
II.
III.
Unit submitting request: University Planning and Technology
Priority Number: 2B
Provide a short title of the initiative proposed for incremental funding. Master Plan implementation
Provide a short description of the initiative proposed for incremental funding and how it relates to the
University’s goals, mission statement, or strategic plan.
Funding will continue to support Master Plan implementation on the Macomb and Quad Cities
Campuses. Funds will continue to support facilities and infrastructure planning, environmental
summits, sustainability initiatives, and campus relocation expenses.
IV.
Describe the specific accomplishments, and increases in productivity expected from this initiative and how
results will be measured or evaluated.
The use of funds will be provided in the annual report of accomplishments and plans for Quad
Cities, Planning and Technology.
V.
Provide a listing of all incremental funds requested by the following categories:
Personnel Services
Equipment and Instructional Materials
Library Materials
Contractual Services
Other Operating Funds: $250,000
Total: $250,000
VI.
VII.
Are the requested funds to be included as permanent increase in the unit’s base budget: Yes
Will the project be supplemented by other funds: No.
Contact Person If Question: Joe Rives, 762-8090
28
QUAD CITIES, PLANNING AND TECHNOLOGY ANNUAL REPORT
Western Illinois University
Budget Request Format
For Program Support FY10
I.
II.
III.
Unit submitting request: University Planning and Technology
Priority Number: 2C
Provide a short title of the initiative proposed for incremental funding. Faculty Computer Upgrade Program
Provide a short description of the initiative proposed for incremental funding and how it relates to the
University’s goals, mission statement, or strategic plan.
A goal of Higher Values in Higher Education 2008-2018 is to continue implementation of the
program to establish a four-year faculty computer rotation program. Currently, three-fifths of all
faculty computers were purchased in the last four years. Continued funding is needed to sustain
the program and progress made.
IV.
Describe the specific accomplishments, and increases in productivity expected from this initiative and how
results will be measured or evaluated.
The age distribution and percent of faculty computers in the four year rotations will be included in
the Fiscal Year 2010 report of accomplishments and plans for Quad Cities, Planning and
Technology.
V.
Provide a listing of all incremental funds requested by the following categories:
Personnel
Equipment and Instructional Materials: $250,000
Library Materials
Contractual Services
Other Operating Funds
Total: $250,000
VI.
VII.
Are the requested funds to be included as permanent increase in the unit’s base budget: Yes.
Will the project be supplemented by other funds: No.
Contact Person If Question: Joe Rives, 762-8090
29
QUAD CITIES, PLANNING AND TECHNOLOGY ANNUAL REPORT
Western Illinois University
Budget Request Format
For Program Support FY10
I.
Unit submitting request: University Planning and Technology
Priority Number: 2D
II.
Provide a short title of the initiative proposed for incremental funding. Electronic Classroom Upgrade
Program
III.
Provide a short description of the initiative proposed for incremental funding and how it relates to the
University’s goals, mission statement, or strategic plan.
A goal of Higher Values in Higher Education 2008-2018 is to continue upgrading all university
electronic classrooms. A total of 40 have or are scheduled to be completed by the end of summer
2009. Funding is needed to sustain the program and progress made.
IV.
Describe the specific accomplishments, and increases in productivity expected from this initiative and how
results will be measured or evaluated.
The number of upgraded electronic classrooms will be included in the Fiscal Year 2010 report of
accomplishments and plans for Quad Cities, Planning and Technology.
V.
Provide a listing of all incremental funds requested by the following categories:
Personnel Services
Equipment and Instructional Materials: $250,000
Library Materials
Contractual Services
Other Operating Funds
Total: $250,000
VI.
VII.
Are the requested funds to be included as permanent increase in the unit’s base budget: Yes.
Will the project be supplemented by other funds: No.
Contact Person If Question: Joe Rives, 762-8090
30
QUAD CITIES, PLANNING AND TECHNOLOGY ANNUAL REPORT
Western Illinois University
Budget Request Format
For Program Support FY10
I. Unit submitting request: University Planning and Technology
Priority Number 3A
II. Provide a short title of the initiative proposed for incremental funding: Create a model for funding PCI compliance
efforts and technology.
III. Provide a short description of the initiative proposed for incremental funding and how it relates to the
University’s goals, mission statement, or strategic plan.
Application Firewall as required by PCI DSS 6.6: Purchase an application firewall license for each of our
existing F5 BigIP appliances (two total licenses). Per license cost is $20k per appliance ($40k total) in year
one and $6k annually. Replacing our BigIP base model as part of a refresh cycle would cost an additional
$30k per appliance ($60k total for two) or $66k in the replacement year [($30k per base x 2) + ($6k for the
application firewall renewals)].
Access to a Qualified Security Assessor: A QSA would give the University an independent consultant to
attest the University’s PCI DSS compliance efforts. Cost $7k per year
Network Penetration Testing: Contract out annual network penetration testing. Network Penetration testing
adds an additional $5,000 to the cost of the ongoing quarterly network scans that cost $500 annually.
IV. Describe the specific accomplishments, and increases in productivity expected from this initiative and how
results will be measured or evaluated.
Requested purchase brings Western Illinois University in Payment Card Industry Standard 6.6 and should
mitigate previous audit findings. Future funding requests will address additional PCI standards. This request
was categorized as high priority by the Chief Technology Security Officer as it is needed to assist in current
PCI efforts—and this process will be a multi-year commitment of requests funded by the University.
V. Provide a listing of all incremental funds requested by the following categories:
Personnel Services
Equipment and Instructional Materials: $40,000 ($6,000 annually)
Library Materials
Contractual Services $12,500 annually
Other Operating Funds
Total $40,000 ($18,500 annually)
VI. Are the requested funds to be included as permanent increase in the unit’s base budget? Partially. This request
includes $18,500 for base funding and $40,000 for one-time funding.
VII. Will the project be supplemented by other funds? Yes, the Chief Technology Security Officer is forming a
working group to look at the feasibility of establishing a per credit card transaction surcharge, as is currently done at
Northern Illinois University and the University of Illinois.
Contact Person If Questions: Joe Rives, 762-8090
31
QUAD CITIES, PLANNING AND TECHNOLOGY ANNUAL REPORT
Western Illinois University
Budget Request Format
For Program Support FY10
I. Unit submitting request: University Planning and Technology
Priority Number 3B
II. Provide a short title of the initiative proposed for incremental funding. Macomb Disaster Recovery
III. Provide a short description of the initiative proposed for incremental funding and how it relates to the
University’s goals, mission statement, or strategic plan.
Based on recommendations from the state auditors (IM08-8), the disaster recovery offsite storage needs to be
moved from Mowbray Hall to room B20 on the Quad-Cities Campus; $3,000 is needed to purchase a locking
cabinet for the Quad Cities.
Additionally, to meet audit findings, we need to establish an environment to support a proof of concept for
disaster recovery architecture and testing. Needed server hardware will be provided by University
Technology. Central funds are requested to purchase a disk array and controller (estimated cost $12,000),
Veritas Cluster license (estimated cost $4,000) and an ESX VM license (estimated cost $3,500).
IV. Describe the specific accomplishments, and increases in productivity expected from this initiative and how
results will be measured or evaluated.
The requested purchase should mitigate previous audit findings, and provide a base for recovering nonmainframe/non-telecom critical Systems/Services/Applications (hosted in Morgan Hall) from Sherman Hall.
V. Provide a listing of all incremental funds requested by the following categories:
Personnel Services
Equipment and Instructional Materials: $15,000
Library Materials
Contractual Services: $7,500
Other Operating Funds
Total $22,500
VI. Are the requested funds to be included as permanent increase in the unit’s base budget? No.
VII. Will the project be supplemented by other funds? Yes, University Technology is providing needed servers for
this project.
Contact Person If Questions: Joe Rives, 762-8090
32
QUAD CITIES, PLANNING AND TECHNOLOGY ANNUAL REPORT
Western Illinois University
Budget Request Format
For Program Support FY10
I. Unit submitting request: University Planning and Technology
Priority Number 3C
II. Provide a short title of the initiative proposed for incremental funding. Test VMware environment
III. Provide a short description of the initiative proposed for incremental funding and how it relates to the
University’s goals, mission statement, or strategic plan.
VMware is becoming one of the staples of WIU technology. This environment supports most of our
Windows based servers and can potentially support many other services that better enable business
continuity and disaster recovery. A new test environment allows deployment in an area that will not impact
the user community and it allow University Technology to test and improve business continuity/disaster
recovery.
IV. Describe the specific accomplishments, and increases in productivity expected from this initiative and how
results will be measured or evaluated.
A new test environment will provide faster, safer and better system deployments.
V. Provide a listing of all incremental funds requested by the following categories:
Personnel Services
Equipment and Instructional Materials
Library Materials
Contractual Services: $20,000
Other Operating Funds
Total: $20,000
VI. Are the requested funds to be included as permanent increase in the unit’s base budget? No.
VII. Will the project be supplemented by other funds? No.
Contact Person If Questions: Joe Rives, 762-8090
33
QUAD CITIES, PLANNING AND TECHNOLOGY ANNUAL REPORT
Western Illinois University
Budget Request Format
For Program Support FY10
I. Unit submitting request: University Planning and Technology
Priority Number 4A
II. Provide a short title of the initiative proposed for incremental funding. Zimbra renewal
III. Provide a short description of the initiative proposed for incremental funding and how it relates to the
University’s goals, mission statement, or strategic plan.
Zimbra itself is listed in the Institutional Strategic Plan for Technology as being an instrument to increase
communication and collaboration, and its continuing use is critical to the University.
IV. Describe the specific accomplishments, and increases in productivity expected from this initiative and how
results will be measured or evaluated.
Zimbra’s success now speaks for itself. Renewing this product will continue this success and keep us from
having to migrate to another email package, which would be associated with the reallocation of staff time
and the loss of productivity institutionally.
V.Provide a listing of all incremental funds requested by the following categories:
Personnel Services
Equipment and Instructional Materials
Library Materials
Contractual Services: $25,000
Other Operating Funds
Total: $25,000
VI.Are the requested funds to be included as permanent increase in the unit’s base budget? No.
VII. Will the project be supplemented by other funds? Yes. University Technology supports Ongoing maintenance
and support of the Zimbra environment that includes disk space, computer room environment, backup, staff time,
etc.
Contact Person If Questions: Joe Rives, 762-8090
34
QUAD CITIES, PLANNING AND TECHNOLOGY ANNUAL REPORT
Western Illinois University
Budget Request Format
For Program Support FY10
I. Unit submitting request: University Planning and Technology
Priority Number 4B
II. Provide a short title of the initiative/project proposed for incremental funding. Electronic Classroom Support
III. Provide a short description of the initiative/project proposed for incremental funding and how it relates to the
University’s goals, mission statement, or strategic plan.
As part of the technology reorganization that occurred in January 2008, a new working group was formed
within University Technology. With central university funding, Classroom Support oversees the upgrading
and construction of university electronic classrooms. Funds requested support the technological
maintenance of these classrooms.
Most of the electronic classrooms on campus are under near constant use. While technology has become
more reliable, things wear out. Bulbs have a life expectancy of 1,500 hours; that is less than a year's worth
of use. They also cost almost $400 apiece. Given that classrooms are in a near constant state of use, some
classroom technology components need to be replaced immediately if they fail. There needs to be an
inventory of parts and equipment that can be put into the classroom to ensure that the quality of instruction
does not suffer.
IV. Describe the specific accomplishments and increases in productivity expected from this initiative/project and
how results will be measured or evaluated.
In moving to a more standardized classroom configuration, both students and faculty have reported a more
positive and productive classroom experience. For the faculty, the classroom technology is not barrier to
teaching. For students, their learning experience has become more positive as technology used in
instruction is a seamless part of the learning experience.
V. Provide a listing of all incremental funds requested by the following categories:
Personnel Services
Equipment and Instructional Materials: $50,000
Library Materials
Contractual Services
Student Employees: 20,000
Other Operating Funds
Total: $70,000
VI. Are the requested funds to be included as permanent increase in the unit’s base budget? Yes.
VII. Will the initiative/project be supplemented by other funds? No.
Contact Person If Questions: Joe Rives, 762-8090
35
QUAD CITIES, PLANNING AND TECHNOLOGY ANNUAL REPORT
Western Illinois University
Budget Request Format
For Program Support FY10
I. Unit submitting request: University Planning and Technology
Priority Number 4C
II. Provide a short title of the initiative proposed for incremental funding. Server centralization and virtualization
III. Provide a short description of the initiative proposed for incremental funding and how it relates to the
University’s goals, mission statement, or strategic plan.
University Technology servers support secure data storage for a wide range of programs, services, and
initiatives. However, the University has not invested in a server upgrade program. Servers have been
traditionally purchased with one-time or end-of-year funding. When servers need replacement, there are
seldom funds set aside. When replacement becomes dire, money must be reallocated from other initiatives.
Delayed purchase for failed equipment is not an option in support of the academic mission and service
operations of the University.
IV. Describe the specific accomplishments, and increases in productivity expected from this initiative and how
results will be measured or evaluated.
A funded server rotation will keep services available and up to date. With increased technological
demands, central funding will be used to implement a server rotation program, similar to the electronic
classroom and faculty computer upgrade programs. Servers purchased, rotated, serviced, and
decommissioned will be included in annual Quad Cities, Planning and Technology reports.
V. Provide a listing of all incremental funds requested by the following categories:
Personnel Services
Equipment and Instructional Materials
Library Materials
Contractual Services: $350,000
Other Operating Funds
Total: $350,000
VI. Are the requested funds to be included as permanent increase in the unit’s base budget? Yes.
VII. Will the project be supplemented by other funds? No.
Contact Person If Questions: Joe Rives, 762-8090
36
QUAD CITIES, PLANNING AND TECHNOLOGY ANNUAL REPORT
PRIORITIES FOR UNIVERSITY PLANNING AND TECHNOLOGY
NOT REQUIRING CENTRAL FUNDING
AT THIS TIME
37
QUAD CITIES, PLANNING AND TECHNOLOGY ANNUAL REPORT
Western Illinois University
Budget Request Format
For Program Support FY10
I. Unit submitting request: University Planning and Technology
II.Provide a short title of the initiative/project proposed for incremental funding.
Web Services
III.
Provide a short description of the initiative/project proposed for incremental funding and how it relates to
the University’s goals, mission statement, or strategic plan.
Background
As has been evidenced by the creation of the Internet Technology Advisory Committee's formation in
FY 09 and the consensus by all involved in that effort that today's students and prospective faculty
come first to WIU's website as a starting point in their relationship with WIU. It is critical that WIU
have current and user-friendly web presence, as this is where many go as a starting point.
As part of the evolving redefining within University Technology, there were personnel changes to Web
Services in FY 09, with a new lead web support person hired. As part of that restructuring, an
evaluation of service needs within Web Services both in relation to its current tasks and expected
changes in operations was conducted. Additional service needs are centered on the following:
• The eventual deployment of a content management system
• Deployment of portal technologies,
• On-going design issues related to keeping the WIU website current
• The need of additional application development to integrate with the WIU web presence
• The expanding need to reach mobile technology users
Content Management System (CMS)
Research has begun on the deployment of a content management system for web at WIU. This
research is one of the primary tasks before the Internet Technology Advisory Committee (iTAC). It is
expected that a recommendation will be made in Spring 09. Funds to purchase a CMS in FY 09 may
utilize existing operating dollars, but the ongoing license fees (yearly service agreements) for the
software cannot be support out of operating dollars.
Funds requested: $25,000
Portal Technology and Application Development
It is expected that a portal technology solution will be chosen by Spring 09. It is very likely that the
technology chosen will be an open-source software that will not require purchase or licensing. But
open-source is not free. Both the portal technology and other internet-based applications that are
critical for WIU to stay current with its technology deployment, require application developers
experienced in writing web-based applications. It is suggested that to meet this need, a combination
of re-tasking some existing staff in University Technology, and utilizing services from the Center for
the Application of Information Technologies. The model of utilizing CAIT's application developers
has already proven beneficial as evidenced by CAIT's involvement in developing an assessment and
tracking application for the College of Education and Human Services' NCATE accreditation, and
work on the redesign of the WIU website look and feel.
Funds requested: $30,000
WIU Web Presence Update
It is critical that WIU maintain an inviting, current, and engaging web presence. This will involve
continuous updates and revisions to our web presentation. Currently, Web Services consists of two
38
QUAD CITIES, PLANNING AND TECHNOLOGY ANNUAL REPORT
staff persons, both with baseline web technology development skills. Current staff are very proficient
in programming techniques and website development, but lack other, now critical, skill-sets. Neither
of these staff persons are trained in graphics arts, nor are they proficient in multimedia technologies;
both skill-sets essential in developing state-of-the-art websites. In order to keep personnel costs to a
minimum, it is proposed that funds be allotted so that graphic arts, advanced coding, and multimedia
skill-sets can be utilized from staff within the Center for the Application of Information Technologies.
Funds requested: $30,000
Mobile Technologies
Much as the nature of user expectations regarding the web are expanding, so too are the expectations
of both students and faculty in the use and deployment of mobile technologies. Creating applications
that can be accessed via mobile devises will be critical in coming years as we review how these mobile
technologies will impact the classroom. Developing for mobile technologies requires a different skill
set than is currently available within Web Services. Funds are being requested to utilize staff within
the Center for the Application of Information Technologies as a resource in the development of such
applications. Funds requested: $30,000
IV.
V.
Describe the specific accomplishments and increases in productivity expected from this initiative/project
and how results will be measured or evaluated.
Provide a listing of all incremental funds requested by the following categories:
Personnel Services
Equipment and Instructional Materials
Library Materials
Contractual Services: $115,000
Other Operating Funds
Total: 115,000
VI.
VII.
Are the requested funds to be included as permanent increase in the unit’s base budget?
____X__ Yes
_____ No
Will the initiative/project be supplemented by other funds?
If yes, please describe:
_____
Contact Person If Questions: Richard Chamberlain, 298-4500
39
QUAD CITIES, PLANNING AND TECHNOLOGY ANNUAL REPORT
Yes
X _ No
Western Illinois University
Budget Request Format
For Program Support FY10
I.
II.
III.
Unit submitting request: University Planning and Technology
Provide a short title of the initiative/project proposed for incremental funding.
Accessible Web Development
Provide a short description of the initiative/project proposed for incremental funding and how it relates to
the University’s goals, mission statement, or strategic plan.
One of the short-term goals outlined in the WIU Institutional Strategic Plan for Technology is to
"Demonstrate institutional compliance with the Illinois Web Accessibility Standards..." and "Implement
Illinois Web Accessibility Standards." The Illinois Internet Technology Accessibility Act (IITAA) came
into full effect on August 20, 2008, WIU is required by Illinois state law to ensure that all new and
significantly revised web-based deployed technologies to be fully compatible with the Illinois Internet
Technology Accessibility Act. To meet this new statutory compliance requirement, additional resources
are needed to provide training, testing, and development support activities related to WIU developing
accessible web resources.
IV.
Describe the specific accomplishments and increases in productivity expected from this initiative/project
and how results will be measured or evaluated.
Provide for advanced accessibility training for Web Services staff to assist them in preparation to provide
accessibility training and support to WIU web developers, and to provide resources that may need to be
purchased to assist in accessible development
Web Services staff will be trained on: Universal Design as it relates to web development and deployment;
Accessible PDF Development; and other web-based technologies. Web Service staff will work with other
WIU developers on Universal Design. It is expected that faculty and staff attending the offered Universal
Design, accessible PDF development, and other technology workshops will develop more accessible web
sites and this will be measured in increased of WIU websites passing when checked for accessibility.
V.
Provide a listing of all incremental funds requested by the following categories:
Personnel Services
Equipment and Instructional Materials
Library Materials
Contractual Services: $30,000
Other Operating Funds
Total: $30,000
VI.
VII.
Are the requested funds to be included as permanent increase in the unit’s base budget?
_____ No
_____x_ Yes
Will the initiative/project be supplemented by other funds?
If yes, please describe:
Contact Person If Questions:
40
_____
Richard Chamberlain, 298-4500
QUAD CITIES, PLANNING AND TECHNOLOGY ANNUAL REPORT
Yes
x No
Western Illinois University
Budget Request Format
For Program Support FY10
I.
II.
III.
Unit submitting request: University Planning and Technology
Provide a short title of the initiative/project proposed for incremental funding. Support Center
Enhancements
Provide a short description of the initiative/project proposed for incremental funding and how it relates to
the University’s goals, mission statement, or strategic plan.
One of the goals outlined in the Institutional Strategic Plan for Technology is to "Continue to improve the
frequency of communication between the providers of technology and end users." and "Investigate and
implement enhancements to help desk and HEAT ticket communications." The Support Center is in need
of a small upgrade to enhance the user experience.
The first and most pressing issue is to upgrade the phone system. The current phone system utilized by the
phone support staff is over ten years old and is both cumbersome to operate and restrictive in the number of
users that can be addressed at one time. Examples of this restrictive nature of the system include the
difficult process to change the message on the phone system, the limited number of lines available at one
time, and the inability to monitor calls. Funds requested: $25,000
Second, to better accommodate the walk-in user to the Support Center, a reorganization of the office space
would provide better access to staff for the walk-in user seeking help, and also provide a team workspace
for those involved in phone support. Funds requested: $20,000
Third, the current hardware repair and desktop support area contains original furniture and layout designed
over 20 years ago, and not designed for technology support. It is requested that a remodel of this space be
allowed that will allow an update to a 21st century design for technology support, which could also then be
designed to include an adaptable space that could be used to provide faculty and staff technology training in
a small-group environment. Funds requested: $45,000
IV.
Describe the specific accomplishments and increases in productivity expected from this initiative/project
and how results will be measured or evaluated.
All of the these initiatives will improve the support/instructional experience of technology users. By
providing better phone communication, improved walk-in service, and a reorganized support center with
access to training facilities, technology users will have choices about how they ask for and receive help.
Success will be measured in the number of walk in service requests, and measured through user surveys.
V.
VI.
VII.
Provide a listing of all incremental funds requested by the following categories:
Personnel Services
Equipment and Instructional Materials
Library Materials
Contractual Services: $90,000
Other Operating Funds
Total: $90,000
Are the requested funds to be included as permanent increase in the unit’s base budget?
___x__ No
______ Yes
Will the initiative/project be supplemented by other funds?
Contact Person If Questions:
41
_____
Richard Chamberlain, 298-4500
QUAD CITIES, PLANNING AND TECHNOLOGY ANNUAL REPORT
Yes
x No
Western Illinois University
Budget Request Format
For Program Support FY10
I.
Unit submitting request: University Planning and Technology
II.
Provide a short title of the initiative/project proposed for incremental funding. Instructional Technology
Systems Manager - Emerging Technologies
III.
Provide a short description of the initiative/project proposed for incremental funding and how it relates to
the University’s goals, mission statement, or strategic plan.
As the University considers integrating the use of new or emerging technologies into the classrooms, there
will be a need to support those technologies with staff that have the correct training and experience in the
use of these technologies. An example of such a technology is the use of Podcasting as an instructional
medium. Support for both the faculty utilizing the technology and the technical staff deploying this
technology will be essential. Another example would be the use of social networking systems.
Part of role of this position would be to understand the instructional design issues related to presenting in
new or emerging technologies. The funds requested in this proposal are for an Instructional Technology
Systems Manager position.
IV.
Describe the specific accomplishments and increases in productivity expected from this initiative/project
and how results will be measured or evaluated.
It is expected that the addition of an Instructional Technology Systems Manager - Emerging Technologies
will provide for an increased use of emerging technologies both integrated into the classroom and as an
outreach method.
V.
Provide a listing of all incremental funds requested by the following categories:
Personnel Services : $45,000 (A/P position)
Equipment and Instructional Materials
Library Materials
Contractual Services
Student Employees
Other Operating Funds
Total $45,000
VI.
Are the requested funds to be included as permanent increase in the unit’s base budget?
____X__ Yes
_____ No
VII.
Will the initiative/project be supplemented by other funds? Yes
If yes, please describe:
Contact Person If Questions: Richard Chamberlain, 298-4500
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QUAD CITIES, PLANNING AND TECHNOLOGY ANNUAL REPORT
No x
Western Illinois University
Budget Request Format
For Program Support FY10
I. Unit submitting request: University Planning and Technology
II. Provide a short title of the initiative proposed for incremental funding. Security Awareness
III. Provide a short description of the initiative proposed for incremental funding and how it relates to the
University’s goals, mission statement, or strategic plan.
Support the ongoing purchase of newsletters, posters, campaign promos (such as National Cyber Security
Awareness Month) and awareness software
IV. Describe the specific accomplishments, and increases in productivity expected from this initiative and how
results will be measured or evaluated.
The goal is to make security awareness more constant by providing a steady stream of content for the
awareness site, online awareness training that can be accessed from anywhere and at any time, etc.
V. Provide a listing of all incremental funds requested by the following categories:
Personnel Services
Equipment and Instructional Materials
Library Materials
Contractual Services
Other Operating Funds $10,000
Total: $10,000
VI. Are the requested funds to be included as permanent increase in the unit’s base budget? No.
VII. Will the project be supplemented by other funds? No.
Contact Person If Questions: Michael Rodriguez, 298-1382
43
QUAD CITIES, PLANNING AND TECHNOLOGY ANNUAL REPORT
Western Illinois University
Budget Request Format
For Program Support FY10
I. Unit submitting request: University Planning and Technology
II. Provide a short title of the initiative proposed for incremental funding. Chief Technology Security Officer
Training
III. Provide a short description of the initiative proposed for incremental funding and how it relates to the
University’s goals, mission statement, or strategic plan.
Funds are requested to support training, conferences and travel budget for the two staff engaged in university
technology security.
IV. Describe the specific accomplishments, and increases in productivity expected from this initiative and how
results will be measured or evaluated.
Information Technology, and especially information security, is a constantly evolving field with new
challenges, technologies, compliance and legislative changes that information security professionals must
know and master. The technology security staff have six certifications that have annual training requirements.
V. Provide a listing of all incremental funds requested by the following categories:
Personnel Services
Equipment and Instructional Materials
Library Materials
Contractual Services
Other Operating Funds: $15,000
Total $15,000
VI. Are the requested funds to be included as permanent increase in the unit’s base budget? Yes.
VII. Will the project be supplemented by other funds? No.
Contact Person If Questions: Michael Rodriguez, 298-1382
44
QUAD CITIES, PLANNING AND TECHNOLOGY ANNUAL REPORT
Western Illinois University
Budget Request Format
For Program Support FY10
I. Unit submitting request: University Planning and Technology
II. Provide a short title of the initiative proposed for incremental funding. Forensic/Malware Lab
III. Provide a short description of the initiative proposed for incremental funding and how it relates to the
University’s goals, mission statement, or strategic plan.
This request is for dedicated equipment to support our effort to efficiently review infected computers to
determine risk to the network and risk to data on the computer. When sensitive data is found on the computer
it is important to understand the capabilities of the malware involved. What does the malware attempt to do,
does it attempt to spread, can it communicate, etc. This knowledge drives follow-up actions like escalation,
communication, remediation, notification, etc.
Estimated cost of this environment is:
Computer: $1,700
Drives:
$1,190
Software: $620
Switch:
$550
KVM:
$120
Total:
$4,180
IV. Describe the specific accomplishments, and increases in productivity expected from this initiative and how
results will be measured or evaluated.
Today during an incident equipment has to be gathered and configured. The lack of dedicated equipment to
this vital task can be the difference in the scope of the number of computers infected and/or the amount of
data exposed.
V. Provide a listing of all incremental funds requested by the following categories:
Personnel Services
Equipment and Instructional Materials: $3,560
Library Materials
Contractual Services: $620
Other Operating Funds
Total $4,180
VI. Are the requested funds to be included as permanent increase in the unit’s base budget? Yes.
VII. Will the project be supplemented by other funds? No.
Contact Person If Questions: Michael Rodriguez, 298-1382
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QUAD CITIES, PLANNING AND TECHNOLOGY ANNUAL REPORT
Western Illinois University
Budget Request Format
For Program Support FY10
I.
II.
III.
Unit submitting request: University Planning and Technology
Provide a short title of the initiative proposed for incremental funding. Professional Development
Provide a short description of the initiative proposed for incremental funding and how it relates to the
University’s goals, mission statement, or strategic plan.
University Technology’s staff supports a wide range of rapidly changing technologies. In order to
successfully maintain these systems and provide the services need to keep WIU up to date and competitive
staff must constantly upgrade their skills and knowledge. This request is to send the technical staff to at
least one conference or training session per year.
IV.
Describe the specific accomplishments, and increases in productivity expected from this initiative and how
results will be measured or evaluated.
Better trained staff will be able to implement new services faster, correct problems in a more timely fashion
and keep the universities services competitive and innovated.
V.
Provide a listing of all incremental funds requested by the following categories:
Personnel Services
Equipment and Instructional Materials
Library Materials
Contractual Services: $50,000
Other Operating Funds
Total: $50,000
VI.
VII.
Are the requested funds to be included as permanent increase in the unit’s base budget? Yes.
Will the project be supplemented by other funds? No.
Contact Person If Questions: Dan Romano, 298-4500
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QUAD CITIES, PLANNING AND TECHNOLOGY ANNUAL REPORT