Quad Cities Technology, Instructional &
Administrative Services
FY 2010 Annual Report
Kristi S Mindrup
Assistant Vice President, Quad Cities and Planning
March 18, 2010, 1:30 p.m.
“A particular shot or way of moving the ball can be a player’s
personal signature, but efficiency of performance is what wins
the game for the team.” ~NBA Coach Pat Riley
Annual Report Overview
• Assistant Vice President, Quad Cities and
Planning (AVPQC)
• Quad Cities Technology, Instructional &
Administrative Services (T-IAS)
▫ Technology
▫ Instructional Services
▫ Administrative Services
Annual Report Overview
• Mission & Purpose
• Accomplishments and Productivity
▫ QC T-IAS Efficiency and Response to Quad Cities
Growth
▫ FY 2010 Accomplishments
▫ FY 2011 Goals
• FY 2011 Budget
Mission
WIU-Quad Cities Technology, Instructional and
Administrative Services (T-IAS) staff share a
commitment to provide quality service that
supports quality instruction, innovative
learning spaces, and efficient, effective campus
operations.
Purpose
• QC Technology User Services innovate, design, maintain and
support computer hardware & software, classroom instructional
audio/visual, video-conferencing, web development, and campus
network infrastructure.
• QC Instructional Services offers a wide variety of creative, quality
support for faculty instruction, projects, and daily tasks to assist
faculty in preparation of course materials and instructional
documents.
• QC Administrative Services serves all employees with classroom,
meeting room, and vehicle reservations. Other functions include
Caxton operations, course arrangement, supply purchasing, and
registrar services.
Accomplishments and Productivity
• QC T-IAS Efficiency and Response to Quad
Cities Growth
▫ Cost savings
▫ Organization structure
▫ Examples of increased efficiency and expansion of
support
Cost Savings FY 2010
• $36,000 unfilled tech position
• $7,500 deferred technology
cost
• Reduced spending:
▫ Administration %29 savings
 3/1/10 balance $44,110
 FY09 Balance $61,332
▫ Technology %69 savings
 3/1/10 balance $15,296
 FY09 balance $4797
QC T-IAS Organization 2009
QC T-IAS Organization 2010
Multi-site Support
•
•
•
•
•
•
•
•
•
60th Street
Caxton Block
Figge Art Museum
Graduate Center
Black Hawk College
Moline Police Department
Nahant Marsh
Niabi Zoo
WQPT
9
8
7
6
5
4
8
3
6
2
4
3
3
05-06
06-07
1
0
07-08
08-09
09-10
Student Support
•
•
•
•
Out-of-class learning spaces
Tech support
Instructional support
Graduate assistant and
student worker training
1450
1400
1350
1300
1413
1250
1200
1150
1217
1100
2005
2009
Instructional and Course Support
•
•
•
•
•
Course maintenance
Instructional support
Operations
Space scheduling
Technology support
220
210
200
190
216
180
170
200
180
186
192
160
05-06
06-07
07-08
08-09
09-10
Videoconference (CODEC) Support
•
•
•
•
•
Facilitator hire & training
Operations
Scheduling
Technology support
Also, average 55 CODEC
meetings monthly
40
36
35
30
25
25
20
15
16
27
23
Fall
16
11
13
13
06-07
07-08
12
Spring
10
5
0
05-06
08-09
09-10
Faculty and Staff Support
• Operations
• Scheduling
• Technology support
120
100
20
80
60
Administrators
17
70
Civil Service
40
41
20
0
Faculty
13
17
2005
2009
Increased Support Functions
• 2005 = 16
▫
Faculty & Staff users, computer labs, electronic
classrooms, videoconferencing, equipment
procurement, faculty support, testing center,
mailroom & copy, document imaging, advising
center (realigned), technology, IAS, advising
(realigned), course scheduling, budget
• 2010 = 35
•
•
Faculty & Staff users, computer labs, electronic
classrooms, videoconferencing, equipment
procurement, faculty support, testing center,
mailroom & copy, document imaging, advising
center (realigned), technology, IAS, advising
(realigned), course scheduling, budget
Network coordination, active directory, web, social
networking, telecommunications, test scoring,
online testing, registrar services, course
maintenance, Caxton operations, budget reports,
purchasing, data and reports, room scheduling,
campus planning, accreditation, academic support,
community college partnerships, campus expansion
coordination and support
FY 2010 Goals and Accomplishments
• Higher Values in Higher
Education, 2008-2018
▫
▫
▫
▫
Academic Excellence
Educational Opportunity
Personal Growth
Social Responsibility
Academic Excellence
•
•
•
•
•
Program completability study
Schedule coordination
Alternative scheduling
Support new programs
Technology infrastructure
Academic Excellence
• Schedule coordination
• Program Completability Study
• (Higher Values in Higher
Education, Goal 3, Action 1h)
• 12/13 completable
undergraduate
▫ MET 82%
• 11/13 completable graduate
▫ 92% Health Education
▫ 92% LEJA
Academic Excellence
• Opportunities for Alternative
Scheduling
• (Higher Values in Higher
Education, Goal 3, Action 1f)
▫ RPTA was 95% completable
in 1 year
▫ Collaboration with EICCD,
COEHS, CAS, RPTA, ENVR,
and Academic & Student
Services
Academic Excellence
• Support new academic
programs
• Engineering
• Caxton
• Operations & support
• Nursing




Genesis Illini Campus
Admissions access
Health care expo (1/2010)
QC GradCenter Health Care
Academic Excellence
• User-centered infrastructure
• (Higher Values in Higher
Education, Goal 2, Action 3)
• Caxton Block
• 24-port switch access
• Authenticated wireless
planning w/Utech
• Server back-up
• Power back-up plan (Summer)
• Retired SRV02
• Mac to Active Directory
Educational Opportunity
•
•
•
•
•
Off-site scheduling
Feasibility study
Block schedule & efficiency
Refined course schedule processes
Support Engineering records & registration
Educational Opportunity
• Off-site scheduling
• (Higher Values in Higher
Education, Goal 3, Action 2;
and Goal 5, Action 3)
Educational Opportunity
• Program feasibility studies (collaboration with
Andy Borst & Dr. Mary Hogg)
• Communication
• Graphic Design
• Broadcasting
Educational Opportunity
• Block & schedule efficiency
• Multiple buildings
• Avoid travel between
buildings for students and
faculty.
• Recommend Videoconference
Block Schedule to Academic
Affairs
• (Higher Values in Higher
Education, Goal 3, Action 1l)
Educational Opportunity
• Upgraded learning spaces
• Caxton Block
• Instructional Lab 142
• Student Lab B10
• “The lab is sweet, great view.”
~QC student on facebook
Educational Opportunity
• Registrar Services
▫ 79 course changes/month
▫ 712 between May 09-Feb 10
▫ Communication to students,
faculty & staff
• Faculty Support
▫ Course evaluation scheduling
▫ Refined floor 1 scheduling
▫ Enhanced student employee
hiring, orientation, training,
and supervision
Social Responsibility
• Commitment to diversity &
inclusiveness
• University service
• Community involvement
• Fiscal responsibility
• Sustainability
• Safety and emergency
response
Social Responsibility
• Commitment to diversity &
inclusiveness
• (Higher Values in Higher
Education, Goal 5, Action 1)
▫ Participation in campus
environmental assessment.
Social Responsibility
• University service
• UTech Advisory Group, Security Committee, Change Management,
Director’s Group, Mobile Computing Committee, Implementation
Committee, Communication Group, TeleSTARS Survey, Zimbra Advisory,
Web Accessibility, and Web Advisory. Instructional and Administrative
Services staff serve on campus search teams, the Student Leadership
Awards Committee, Accreditation Team 2, Advisor for the Association for
Latin American Students, Student Handbook Committee, QC Diversity
Audit, Programming Study, and the Engineering Advisory Committee. AVP
QC participated in the Summer School Task Force, Academic Calendar
Committee, and H1N1 Preparedness Committee.
Social Responsibility
• Community involvement
• (Higher Values in Higher
Education, Goal 1, Action 2)
• Moline School District
Burmese translator, Knights of
Columbus, Volunteer
Organizations Active in
Disaster, QC Chamber of
Commerce, Hazelcrest Water
Fund, American Heart
Association, VIVA Quad Cities,
American Cancer Society,
DARE, Random Acts of
Genealogical Kindness
Social Responsibility
• Fiscal responsibility
▫ Account tracking
• Sustainability
▫ Electronic scanning
• Safety
▫ Emergency operations plan
▫ QC Threat Assessment Team
Personal Growth
• Professional development
• (Higher Values in Higher
Education, Goal 1, Action 2d;
and Goal 5, Action 1l)
•
•
•
•
•
•
•
•
•
•
Quad Cities Professional Development Supervisor
Training Certificate (Christopher David, Andrea Allison,
Karin Chouinard, Jean Kenney, and Alison Shook)
Basic Cisco VOIP (Christopher David)
Adobe Digital Imagery (Karin Chouinard)
NIMS Certification (Christopher David)
MS Office and Zimbra (Emily Pitz, Janet Wilson, Alison
Shook, Carmen Sandoval)
Doing More With Less workshop (Lois Retherford)
Completion of coursework toward Ph.D. (Kristi
Mindrup)
AIR Foundations II Institute Detroit (Kristi Mindrup)
ACPA Washington D.C., Boston, and ISPA Cedar Rapids
(Kristi Mindrup)
President, Illinois Association for Institutional Research
(Kristi Mindrup)
Major Objectives and Productivity
Measures for FY 2011
•
•
•
•
Academic Support and Planning
Quad Cities Technology
Quad Cities Administrative Services
Quad Cities Instructional Services
Major Objectives and Productivity
Measures for FY 2011
• Academic Support & Planning
• Support the academic mission
at Quad Cities by:
▫ Strengthening community
college and neighbor
institution partnerships
(Higher Values in Higher
Education, Goal 3, Action 1f)
Major Objectives and Productivity
Measures for FY 2011
• Academic Support & Planning
• Support the academic mission at Quad Cities by:
▫ Establish an admissions and advising pipeline
for first year and transfer. (Higher Values in
Higher Education, Goal 1, Action 1f)
Major Objectives and Productivity
Measures for FY 2011
• Academic Support & Planning
• Support the academic mission
at Quad Cities by:
▫ Explore internal & off-site
opportunities for
classrooms and office
space. (Higher Values in
Higher Education, Goal 3,
Action 2; and Goal 5, Action
3)
Major Objectives and Productivity
Measures for FY 2011
• Academic Support & Planning
• Support the academic mission at Quad Cities by:
▫ Identify completable academic programs at WIUQuad Cities and collaborate with Academic
Affairs to establish program rotation or point of
entry for new students. (Higher Values in Higher
Education, Goal 3, Action 1h)
Major Objectives and Productivity
Measures for FY 2011
• Academic Support & Planning
• Support the academic mission
at Quad Cities by:
▫ Collaborate with Quad Cities
faculty to promote minor,
elective, and other
special courses via web
and social networking.
(Higher Values in Higher
Education, Goal 1, Action 1)
Major Objectives and Productivity
Measures for FY 2011
• Academic Support & Planning
• Support the expansion of WIU-Quad
Cities. (Higher Values in Higher
Education, Goal 5, Action 3f)
▫ WIU-Quad Cities Riverfront
Programming Study and related
planning. (Higher Values in Higher
Education, Goal 5, Action i)
▫ Collaborate on an operational
implementation plan for
Riverfront campus, including
learning spaces, office spaces, and
campus operations. (Higher Values
in Higher Education, Goal 5, Action
k)
Major Objectives and Productivity
Measures for FY 2011
• Academic Support & Planning
• Support the expansion of
WIU-Quad Cities. (Higher
Values in Higher Education,
Goal 5, Action 3f)
▫ Assist with organizational
transition of WQPT
personnel, budgets,
operations, and logistics.
Major Objectives and Productivity
Measures for FY 2011
• Academic Support & Planning
• Explore opportunities to
partner to share personnel
resources for designated
functions of initiatives.
 University Bookstore
 Equal Opportunity & Access
(Higher Values in Higher
Education, Goal 5, Action 1)
Major Objectives and Productivity
Measures for FY 2011
• Academic Support & Planning
• Work with QC TIAS staff to
identify ways to increase staff
participation in University
events
• Plan, lead, facilitate and
evaluate goals outlined under
Quad Cities Technology and
Instructional and
Administrative Services.
Major Objectives and Productivity
Measures for FY 2011
• Quad Cities Technology
• Complete the following infrastructure projects (Higher Values in
Higher Education, Goal 1, Action 3)
▫ Replace the switch rack in Instructional Lab 142.
▫ Complete the QCB24 rack replacement project.
▫ Re-Organize the network folders, rename and disable duplicate
folders.
Major Objectives and Productivity
Measures for FY 2011
• Quad Cities Technology
• Participate in University web
development initiatives and
provide on-site training for
designated Quad Cities staff and
faculty on Content Management
System.
Major Objectives and Productivity
Measures for FY 2011
• Quad Cities Technology
• Complete the following projects related to space management and logistics
(Higher Values in Higher Education, Goal 5, Action 3)
▫ Remove non-essential spares and re-locate into area closets in order to
free up B20 space.
▫ Pull LAN and Power into QCB20 in order to create a staging area and
free up one office in Tech Row.
▫ Start staff training and orientation in supporting WQPT technology
requirements.
Major Objectives and Productivity
Measures for FY 2011
• Quad Cities Technology
• Complete the following classroom and computer lab projects (Higher
Values in Higher Education, Goal 2, Action 3B)
▫ Upgrade all the work-stations in lab 138
▫ Replace and upgrade the projector in Lab 138
▫ Replace and rotate all the classroom PCs.
▫ Upgrade PA system with enhanced capabilities.
Major Objectives and Productivity
Measures for FY 2011
• Quad Cities Technology
• Provide opportunities for technology staff professional development
including supervisor training, Windows 7, and Macintosh training. (Higher
Values in Higher Education, Goal 1, Action 2d; and Goal 5, Action 1l)
Major Objectives and Productivity
Measures for FY 2011
• Quad Cities Administrative Services
• Complete the following classroom and computer lab projects (Higher Values in
Higher Education, Goal 2, Action 3B)
▫ Upgrade all the work-stations in lab 138
▫ Replace and upgrade the projector in Lab 138
▫ Replace and rotate all the classroom PCs, especially the out of warranty MPCs.
▫ Upgrade PA system with enhanced capabilities (Multbox, wireless mics etc.)
▫ Fund R & D with new technologies. (next generation solid ink printers, 3 D
classroom technology, managed labs)
Major Objectives and Productivity
Measures for FY 2011
• Quad Cities Administrative Services
▫ Budget, Purchasing & Equal Opportunity & Access (Higher Values in Higher
Education, Goal 5, Action 1)
▫ Equal Opportunity & Access training & expand role
▫ Expand leadership role in support for employee search teams across areas.
▫ Coordinate WIU-QC Diversity Conference
▫ Cross-train Office Support Assistant on student worker employment processing
▫ Support University Architect with purchasing related to Riverfront campus.
Major Objectives and Productivity
Measures for FY 2011
• Quad Cities Instructional Services
• Registrar Services & Course Scheduling
▫ Review processes related to registrar services and provide
communication tools for students and staff.
▫ Work with Assistant Vice President to create and distribute to advisors
and others a QC Master calendar for review of course and location
scheduling.
▫ Support the activities of the University Architect and Director of QC
Facilities.
▫ Participate with Assistant Vice President, Director School of
Engineering, and Assistant Director of Admissions to establish a
seamless admissions and registration experience for new and returning
Engineering students.
Major Objectives and Productivity
Measures for FY 2011
• Quad Cities Instructional Services
• Faculty Support (Higher Values in Higher Education, Goal 2,
Action 2)
▫ Collaborate with Faculty Council about support prioritization and
promote Sustainability. (Higher Values in Higher Education, Goal 5,
Action 3l)
▫ Summer Scanning for Sustainability
▫ Create electronic signage at floor 1 to eliminate paper signage at
front desk
▫ Develop with AVP plan for postage machine implementation.
▫ Increase connections with Macomb counterparts to build relationships
and ensure efficiency.
Budget FY 2011
(Savings Opportunities)
Item
Cost
Change from FY 2010
Priority
Office Supplies
$20,000
-$2,550
Base
Security
$66,950
0
Base
$2,000
0
Base
$13,482
0
Base
$5,500
0
Base
Telephone
$38,000
-$2,700
Base
Student employees
$45,500
-$5,500
Base
Graduate assistant
0
-$7,280
Completed
Professional development
$1,000
-$1,000
Essential
Postage meter
$4,740
+4,740
Essential
$20,000
$20,000
Base
0
-$3,200
Completed
$217,172
-$17,490
Parking (Shuttle Lot)
Photocopy
Postage
QC Technology
Security Audit
QC IAS TOTAL
Budget Requests
• In response to an increase in the number of Quad Cities students
enrolled in online courses, and in response to a 55% increase in
video conferencing since 2005, Quad Cities Technology,
Instructional and Administrative Services requests two additional
positions.
• Both positions would not be filled until the University
returns to full funding levels. Positions are listed in order of
priority:
1)
2)
$20,000 Office Support Assistant (Testing, CODEC, Faculty Support)
$38,000 Instructional Technology Systems Manager (Classroom
support)
Thank you!
Questions about this Annual Report may be directed to:
Kristi S Mindrup
Assistant Vice President, Quad Cities and Planning
309.762.9481 x252
KS-Mindrup@wiu.edu