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The Division of Quad Cities, Planning and Technology is comprised of approximately 200
employees. The strength of our unit and base of our accomplishments is our people. Together, we
support the academic mission and service operations of Western Illinois University as we advance
institutional goals and priorities.
This year’s Planning and Accomplishments Report is based on Annual Reports made by areas reporting to the Vice
President for Quad Cities, Planning and Technology. These reports are available at
www.wiu.edu/qc/about/reports.php and wiu.edu/UniversityTech. Additionally, budgetary actions are based on
divisional feedback solicited via e-mail on March 12 and at public presentations made by the Assistant Vice
Presidents and Directors on March 17 and April 2, 2010. Both of these meetings were available to all QPT
employees. As results of this report will show, we continue to achieve our goals through planning, conservative
fiscal management, and collaboration.
WESTERN ILLINOIS UNIVERSITY-QUAD CITIES
Western Illinois University-Quad Cities serves 1,413 students and offers 11 baccalaureate degree completion
programs, four post-baccalaureate certificates, 13 master's degrees, one specialist and one doctoral degree–both in
Educational Leadership. Organizationally, 70 faculty represent all four colleges and the library, and 40 staff are
organized into four, interrelated functional areas: Technology-Instructional and Administrative Services, Office of
Academic and Student Services, Marketing, and Development.
The academic and service excellence of Western Illinois University-Quad Cities is best expressed by the many
accomplishments of students, faculty, and staff. These include, but are not limited to: Dr. Solymossy receiving a
second Fulbright appointment to work on technology transfer in Argentina; Dr. Grachev engaging in a sabbatical at
Stanford University; Dr. Kilmer receiving tenure and being named the coordinator of the Educational Leadership
program; Drs. Hamner, Kilmer, Malachuk, Patterson, and Thomas receiving Professional Achievement Awards;
new publications by Drs. Carter, Hamner, Healy, Malachuk, Meloy, Patterson, and Thomas; and Allison Shook
receiving the Civil Service Employee of the Month in September 2009.
With a strong and dedicated faculty and staff, Quad Cities enrollment is at highest point since fall 2002.
Additionally, total full-time enrollment is at a historic peak.
Western Illinois University-Quad Cities Enrollment, Full-Time Equivalent (FTE) Enrollment
and FTE Enrollment as a Percent of Total Enrollment
Fall 2001 through Fall 2009
!!
Enrollment
2001
2002
2003
2004
2005
2006
2007
2008
2009
Undergraduate
711
690
640
614
615
614
655
671
702
Graduate
759
771
670
666
612
717
676
689
711
1,460
1,461
1,310
1,280
1,217
1,331
1,331
1,360
1,413
Undergraduate
378
376
383
371
368
365
382
421
431
Graduate
283
293
261
259
245
288
274
279
300
Total
661
669
644
630
613
653
656
700
731
Total
Full-Time Equivalent Enrollment
FTE as Percent of Enrollment
Undergraduate
53.2%
54.5%
59.8%
60.4%
59.8%
59.4%
58.3%
62.7%
61.4%
Graduate
37.3%
38.0%
39.0%
38.9%
40.0%
40.2%
40.5%
40.5%
42.2%
Total
45.3%
45.8%
49.2%
49.2%
50.4%
49.1%
49.3%
51.5%
51.7%
Quad Cities, Planning and Technology
1
Since academic year 2005-2006, total Quad Cities enrollment increased by 196 students or 16.1 percent. This report
will show that enrollment growth followed increases in the numbers of faculty, courses offered, and the percent of
degrees that are fully completable. Controlled staff growth supports an increasing infrastructure, while keeping
administrative expenditures to an essential minimum.
Number of Faculty, Staff and Graduate
Assistants
Fall 2005 through Fall 2009
Fall Faculty
Staff
GAs
Total
2005
41
32
0
73
2006
44
37
10
91
2007
59
34
8
101
2008
66
34
17
117
2009
70
40*
19
129
* Total excludes 17 part-time employees
hired as part of the Pacers grant program
received by the Counselor Education
Department to serve at-risk students in the
Rock Island School district. Total includes 3
faculty assistants that report to Academic
Affairs.
Fiscal Year 2010 Accomplishments
Western Illinois University-Quad Cities faculty and staff are accountable for successfully advancing six goals and
associated priorities. Each goal experienced significant advancement during Fiscal Year 2010.
1) Support expansion of academic programs and service operations
Staff continue to support new academic locations, increased courses and video conferences, growth initiatives
from academic departments and schools, program completability analyses, and community partnerships.
New Academic Locations: WIU-QC staff support eight learning locations in Moline, Rock Island, and
Davenport. Since 1997 Western Illinois University has provided instruction and service at the 60th Street
Campus, Black Hawk College, and the Quad Cities Graduate Study Center. In the last four years, the
campus has added locations at the Caxton Building, Nahant Marsh, Niabi Zoo, Moline Police Department,
Figge Art Museum, and the Crown Center. Staff are on duty or on-call 82.5 hours each week when classes
are in session. Christopher David, Andrea Allison, Karin Chinouard, Orlando Winkfield and Janet
Wilson provide evening and weekend, technical and general support.
Increased Courses and Video Conferences: The number of courses offered increased by 20 percent, from
180 in fall 2005 to 216 in fall 2009, and this figure includes five new learning locations that had to be
configured to support the learning environments. In addition, there are 118 percent more videoconference
courses, from 27 in fall 2005 to 59 in fall 2009. To support increased demand, we have implemented
processes for hiring, training, scheduling, and evaluating classroom technology facilitators. This new
process also supports an average of 55 monthly CODEC meetings.
Growth Initiatives of Academic Departments and Schools: Dr. Jeannette Thomas from Biological
Sciences worked with Gary Rowe, Mike Dickson, and Drs. Rives, Martinelli-Fernandez, and
Anderson to apply for a $450,000 grant from the Institute for Museum and Library Services and a second
$450,000 federal grant to support a Western Illinois University bioacoustics laboratory at Niabi Zoo.
Funding decisions on both grant applications are currently pending.
The Engineering program began offering classes in fall 2009. Under the direction of Dr. Bill Pratt, the
program is currently working with 80 current and prospective students. In preparation for the new program,
T-IAS, University Technology, and Physical Plant staff supported the remodeling, networking, and opening
Quad Cities, Planning and Technology
2
of the Caxton Building. Dr. Rives, in consultation with Dean Erekson, received Higher Learning
Commission-North Central Association of Colleges and Schools (the Commission) approval for Western to
use the Caxton Building as an off-campus degree site.
Lois Retherford is the administrative representative at the Caxton Building, supporting program faculty,
Executive Studies Center staff, and providing Registrar Services for all Quad Cities students. Gary Rowe
helped generate $1.2 million in gifts and pledges for engineering; and Drs. Rives, Erekson, Pratt and
Gary applied for a $750,000 federal grant that will support supercomputing in the Western Illinois
University-Quad Cities Innovation Center that is linked to the technology innovation and patent transfer of
Renew Moline’s Midwest Intellectual Property Institute. A funding decision on this grant application is
currently pending.
Dr. Rives, in consultation with Dean Kreider, received Higher Learning Commission-North Central
Association of Colleges and Schools and State of Iowa approval for Western to use the Figge Art Museum
as an off-campus degree site for Museum Studies. This is Western’s first degree-based program located in
Iowa. In fall 2009, 20 majors were enrolled in the program.
Faculty (Drs. Carter, Hamner, Hyde, Isele, Lee, McLean, Pillutla, Stewart, and Werner) and staff
(Kim Moreno and Kenny Wheeler) comprise the Quad Cities Honors Advisory Council that supports
undergraduate research, promotes civic engagement, and provides mentoring to four students.
Andy Borst supports Academic Affairs feasibility and needs studies. At the direction of the college deans,
and for programs identified in the Growing Our Two Campuses Special Emphasis, Andy is/will be working
with colleagues on studies related to Broadcasting, Communication, Counselor Education (Ed.S.), Graphic
Design, Health Sciences (M.S.), Information Systems, Social Work, and Special Education.
Program Completability: In summer 2005, the Deans agreed that all programs offered on the Quad Cities
Campus should be fully “completable” within two years of entry and without students having to drive to the
Macomb Campus or another college or university to complete degree requirements. Kristi Mindrup works
with Dr. Williams, the Deans and Department Chairs on this initiative. Approximately 44 percent of total
programs (11 of 25) were fully completable for students entering the Quad Cities Campus in fall 2005
compared to 75 percent of all programs (21 of 28) for students entering in fall 2007.
Careful analysis of the data shows that there may be exceptions to the “fully completable” agreement if
degree requirements exceed what can be achieved by a full-time student in two years. For example, health
education and law enforcement and justice administration both require an additional six to nine hours to
complete degree requirements. It is, therefore, important that students are advised that full-time study will
require 2.5 years to complete degree requirements. With this understanding, the percent of degrees that can
be fully completed on the Quad Cities Campus increases to 86 percent (24 of 28), and this percentage is
expected to increase. The College of Business and Technology has a new chair in manufacturing
engineering technology and is working to ensure that the program can be completed in the Quad Cities.
Community Partnerships: Jacquelyn Holan is based at the Rock Island Arsenal and charged with student
recruitment, advisement, and testing center administration. Since the Center opened in June 2009,
Jacquelyn has proctored 18 CLEP tests and seven DSST tests. Jacquelyn also completes her assigned
duties as an academic advisor for the Board of Trustees/Bachelors of Art program, and serves as a member
of the Arsenal’s Individuals with Disabilities Program committee.
Enrollments from the Arsenal are expected to increase. Through the leadership of Dr. Rick Carter,
Western Illinois University entered into partnership with the Defense Acquisition University (DAU)
intended to grow enrollments in Board of Trustees Bachelor of Arts Degree program, and increase access to
all degree programs at the Quad Cities Campus. The Army anticipates deploying 1,500 officers and
civilians to the base in 2011.
Fall 2009 was the pilot semester for the new Linkages program that allowed freshmen and sophomores
from Black Hawk College and Carl Sandburg College to take classes at the community college and
Western at the same time. Seven students were enrolled. During academic year 2009-2010, the University
Quad Cities, Planning and Technology
3
extended its traditional “2+2” articulation agreement with Black Hawk College to include Early Childhood
Education. Drs. Rives, Pratt, Erekson, and Kristi Mindrup, Andy Borst, and Curtis Williams are also
working on finalizing agreements with Black Hawk College and the Eastern Iowa Community College
District that will enable students to enter Western’s engineering program as freshmen, taking 100- and 200level classes at the community college, and receiving academic advisement from Western.
Dr. Rives and Bill Brewer are working with a potential donor and the City of Moline for a Western
Illinois University-Quad Cities Childcare Center. Andy Borst and Dr. Erskine Smith completed a
feasibility study documenting the need for childcare on the Quad Cities Campus.
2) Increasing opportunities for student, faculty, and staff engagement
New opportunities for increased faculty and staff engagement focused on professional expectations and
development. For example:
•
The Quad Cities Faculty Council formed the Quad Cities Research and Scholarship Symposium (QCRSS)
to provide interdisciplinary feedback for faculty and staff with scholarship in progress. QCRSS supported
several faculty members throughout the year by asking them to present their research projects. In addition,
because of the efforts of QCRSS participants, there is now a faculty research display case on the main level
of the 60th Street Campus, in addition to a social networking site on the web.
•
In consultation with QC T-IAS staff, administrative intern Nathan Truninger drafted an Emergency
Operations Plan for the Quad Cities Campus that is compliant with the National Incident Management
System and other federal guidelines. Kristi Mindrup is working with Dana Biernbaum to identify
implementation strategies. Additionally, Kristi and Andy Borst established an Emergency Consultation
Team (ECT) to help coordinate institutional response to student emergencies and a Student of Concern
Committee (SOCC) to proactively address expressed concerns. Both the ECT and SOCC are based on
proven practices in Macomb.
•
The Quad Cities Faculty Council and Student Government Association passed resolutions in support of a
Quad Cities student handbook and statement of expectations for academic advisement. With regard to the
latter, Andy Borst worked closely with Vice President Johnson, Tim Sheradin, and Ann Comerford to
develop disciplinary procedures that are comparable to Macomb and that will transfer disciplinary
responsibilities from the Vice President for Student Services in Macomb to the Vice President for the Quad
Cities Campus. Recommendations will be brought to the President’s Cabinet by the end of the current fiscal
year, and it is anticipated that new procedures will be implemented at the start of academic year 2010-2011.
Bringing students, faculty, and staff together for formal and informal recognitions is a second means by which
the campus has increased its engagement.
•
Beginning in spring 2010, the Quad Cities Campus will hold its own years of service ceremony similar to
the event in Macomb. We will recognize those retiring and four employees who each represent one of the
four core values of the University. Andy Borst, Chris Brown, Drs. Mary Hogg and Sonia Sharma are
planning this event.
•
The Quad Cities Faculty Council formed the Cultural Events Committee to provide faculty and staff with
socials and celebrations. Events this year included Halloween activities, assisting with the annual holiday
luncheon, an afternoon of music at the River Music Experience in Davenport, an outing to an ice hockey
game in February, a game night in March, and an end of the year reception.
•
In May, the Quad Cities Campus will again hold its annual Student Recognition Ceremony. This event
celebrates student achievements by displaying honors projects, recognizing accomplishments of student
organizations, and inaugurating new officers to the Student Government Association.
Faculty and staff also promote engagement and learning both inside and outside the classroom. This includes
campus participation in community events, including volunteering for Habitat for Humanity, WQPT fundraising
drives, Campus We Care, Spring Cleanups, Blood Drives, and other activities associated with the 19 registered
student organizations, professional and honorary societies supported by the Quad Cities Campus.
Quad Cities, Planning and Technology
4
3) Increase community engagement, visibility of the Quad Cities Campus, and awareness of our academic
excellence
a)
Community Engagement
Members of the Quad Cities Community were invited to high profile university events that include the
State of The University Address by President Goldfarb, presentations of University Theme and
Environmental Summit speakers (Dr. James Scurlock spoke on personal finance and Mr. Ron Sherga
addressed recycling), and other campus events. This includes Caxton Building ribbon cutting,
announcement of $62 million for the first two phases of Riverfront Campus construction, and
groundbreaking for Building One on the new campus.
In October 2009, the Western Illinois University Board of Trustees unanimously approved WQPT (Quad
Cities Public Television) license transfer from Black Hawk College. The Board’s approval came after
careful review of the station’s financial health, capacity to remain self-supporting, consistency with the
University’s Strategic Plan, opportunities for increased academic programs and public service, and
community support for the transfer.
WQPT serves 600,000 potential viewers in Western Illinois and Eastern Iowa, and it has begun to explore
partnerships and creative endeavors between the Macomb-based Tri-States public radio and University
Television. The first collaborative venture is a television production chronicling the development of
Building One on the Riverfront Campus. WQPT and the Quad Cities Campus will also co-host a ribbon
cutting reception by the end of this fiscal year to celebrate our new community-university partnership. The
television station offices presently housed in Building Two at Black Hawk College will be relocated to the
Crown Center in Moline by May 31, 2010.
With specific results documented in Goal 4, community leaders have been very influential in helping the
Quad Cities Campus exceed fundraising goals. Gary Rowe coordinates the work of the Quad Cities
Leadership Team that meets quarterly to provide advice and guidance as we successfully achieve our
fundraising goals. Serving on the Leadership Team are 32 community leaders from business and education,
including the mayors of East Moline, Moline, and Rock Island.
Following the success of the Quad Cities Leadership Team, Rick Best, Jaime Lange, and Gary Rowe
have developed the organizational structure for two community-based boards to serve and advise WQPT. A
Development Board will meet monthly and assist in fundraising, and a Community Advisory Board will
meet quarterly to assist with programming, community events, and other special projects. Both boards will
begin July 1, 2010.
The community supports WIU sport opportunities and events in the Quad Cities. Through generous
donations, the Western Illinois University Hockey Club relocated home-ice to the iWireless Center in
downtown Moline from a community arena in Peoria. This season the team played four home games
against Southern Illinois University-Edwardsville and McKendre College. More are anticipated next year
as the club learned of its venue late in the scheduling process.
The community and University are very engaged in Riverfront Campus construction planning. For
example, President Goldfarb, Dr. Rives and Bill Brewer presented an overview of the process and
timeline in a community disucssion. Likewise, Drs. Goldfarb and Rives made similar presentations at
meetings of the Executive Club and general membership of the Illinois Quad City Chamber of Commerce.
Additionally:
•
Bill Brewer and Dr. Rives work collaboratively with representatives from the City of Moline
(aldermen and city staff), Renew Moline, the Illinois Quad City Chamber of Commerce, John
Deere and Company, Quad Cities Metrolink, and Vandewalle and Associates on the Western
Illinois University Design, Build and Management Team. This team ensures project coordination
and consistency of design between the Riverfront Campus and surrounding development.
Quad Cities, Planning and Technology
5
•
Bill Brewer, Tom Finley, and Drs. Pratt, Main, Romano, Kreider, Smith, MartinelliFernandez, Anderson, Rives, and representatives from the City of Moline (aldermen and staff),
Renew Moline, Illinois Quad City Chamber of Commerce, Illinois Capital Development Board
(ICDB), and Holabird and Root are the Steering Team for the Building Two Programming Study.
This purpose of this study, as requested by the ICDB, is to refine interior uses of Building Two
before the State releases funding for the architectural and engineering planning for phase two (of
three) construction. The study was completed in April 2010.
•
Members of the Quad Cities Campus are also participating in planning projects with the City of
Moline and Renew Moline. Drs. Pratt, Erekson, and Rives serve on the Midwestern Intellectual
Property Institute development team. Dr. Rives, Bill Brewer, and Andy Borst serve on the E3
development team. Amy Spellman worked with Renew Moline on a survey to better understand
the amenities desired by alumni in areas adjacent to the new Riverfront Campus.
b) Visibility of the Quad Cities Campus:
Tami Seitz, with the technology assistance of Karin Chouinard, continues implementing an integrated
marketing campaign. Our publications promote Western as an institution of quality by advertising our
rankings in U.S. News & World Report and the Princeton Review, and an institution of affordability by
promoting the Cost Guarantee, Transfer Cost Guarantee, new programs, dual agreements, Linkages and 2 +
2 agreements. These promotions appear in e-mails, billboards, bus wraps, print, radio, cable, and direct
mail.
During academic year 2009-2010, Tami also worked with the Deans’ representatives to update all program
flat sheets. Additionally, WIU-QC incorporated a new look for street banners that are located at the 60th
Street Campus, Riverfront Campus and Caxton Building. Street banners are also strategically placed in
downtown Davenport directly in front of the Figge Art Museum, where the Museum Studies program is
housed.
Marketing efforts are helping to increase student interest. There were 358 completed applications in fall
2009, up 24% from last year and 50% over the last five years.
In furthering the visibility of the Quad Cities Campus, an administrative priority is to increase Western’s
presence on Quad Cities leadership boards and civic activities. The Vice President meets quarterly with all
other Quad Cities Presidents and Chancellors, serves on the Quad-Cities Graduate Study Center Executive
Committee, and participates in several working committees for Renew Moline. Additionally, Dr. Rives
accepted board appointments during the last year to the Rock Island Arsenal Development Group and the
Quad Cities Airport Authority’s Air Service Committee.
Members of the Quad Cities Administrative Team also serve on the Illinois Quad Cities Chamber of
Commerce, Association of Fund Raising Professionals, Quad Cities Sports Authority, Big Brothers/Big
Sisters, The Womens’ Connection, Quad Cities Professional Development Network, and the Rock Island
Rotary.
Moreover, Christopher David serves the Moline School District as a volunteer Burmese language
translator and on the Knights of Columbus. Andrea Allison participates in Volunteer Organizations Active
in Disaster, Quad Cities Chamber of Commerce, Hazlecrest Water Fund, American Heart Association, and
church committees. Carmen Sandoval continues her community involvement in VIVA Quad Cities and
the American Cancer Society Relay for Life. Lois Retherford is active in D.A.R.E., and Random Acts of
Genealogical Kindness. Several staff are active in the Quad Cities Women’s Connection. Faculty are also
very engaged in the Quad Cities community. For example, Dr. Jim Patterson serves on the Board of
Directors for the Quad City Manufacturing Laboratory, Quad City Passenger Rail Service Committee, and
Quad Cities First.
Quad Cities, Planning and Technology
6
We continue to promote alumni engagement. Western Illinois University alumni were invited to participate
in a golf outing, Quad City River Bandits baseball game, Western Illinois University-Quad Cities Day at a
Mallards hockey game, and a spring baseball game against the University of Iowa at Modern Woodmen
Park. Many alumni were also present when the campus participated in East Moline’s AmVets parade and
the Marching Leathernecks performed in Rock Island’s annual Labor Day parade.
We also continue to support service to the public. For example, Dr. Marcia Carter hosted the fifth annual
Quad Cities Volunteer Exposition, and Dr. Sonia Sharma coordinated Western Illinois University’s
participation in the Career Fair with Black Hawk College that had over 1,500 individuals in attendance.
c)
Increased Community Awareness of Our Academic Excellence
Quad Cities students, faculty and staff are routinely featured in local media for their expertise. Between
July 2009 and March 2010, there were 69 news articles featured on Quad Cities On-Line. This included Dr.
Healy’s Alzheimer’s Disease symposium; the new three-year baccalaureate degree (described below) in
Recreation, Park and Tourism Administration; the Voluntary Income Tax Assistance program led by Dr.
Diehl; Certified Professional Accountant review courses offered at the Quad Cities Campus; AIDS
Awareness event sponsored by the Student Government Association; and a supervision series presented by
Bill Jorgesen.
Spring 2009 commencement was a showcase for the campus. WIU-QC honored our first doctoral degree
recipients and hosted our first honors convocation. Portfolios from a variety of mentored honors
experiences reflecting each student’s educational interests and professional development were also on
display as part of the Spring 2009 Quad Cities Leadership Awards program and Student Government
Association inauguration.
Our academic excellence is being expanded to experiential learning sites within the region. Such sites give
students the opportunity to learn in state-of-the-art learning environments that could not be replicated at the
University, and it gives practicing professionals and community members opportunities to engage with our
students, faculty, and staff. For example, the collaboration between Kristi Mindrup, Curtis Williams, and
Drs. DiGrino, Martinelli-Fernandez, Adkins, Carter, and McLean resulted in a new partnership with
Eastern Iowa Community College District to offer the Quad Cities’ first three-year baccalaureate degree
program with a minor in Environmental Studies at Nahant Marsh. This new accelerated option will be
available for the first time in fall 2010, and will be expanded to include Black Hawk College.
WIU-QC now offers Law Enforcement and Justice Administration courses at the Moline Police
Department. For the new nursing program, Kristi Mindrup assisted with recruitment efforts by
establishing a new relationship with Genesis Hospitals, Illini Campus. Admissions staff gained access to
on-site recruiting opportunities. Kristi also participated in the Health Care Expo and Health Care
Luncheons with the Quad Cities Graduate Center. Dr. Rives is also exploring future potential partnerships
with Iowa Health Systems that manages Trinity Health Care and their School of Nursing.
4) Supporting university planning to the best of our abilities
Higher Values in Higher Education 2008-2018: There are 30 action items related to the Quad Cities Campus in
the University’s Strategic Plan. As of April 2010, 90 percent are in progress or are completed/maintained. In
addition to this progress, Kristi Mindrup was selected by the Association of Institutional Research to present
the University’s strategic planning, budgeting and accountability reporting model at a weeklong seminar in July
2009.
Accreditation: The Quad Cities Campus is represented on all of the University’s committees addressing selfstudy for re-accreditation from the Higher Learning Commission-North Central Association of Colleges and
Schools. Drs. Carter and Rives are two of the four institutional co-chairs leading the self-study process. They
work closely with Drs. Dallinger and Sutton in Macomb. Dr. Rives also served on the national task force that
revised and streamlined the accreditation process for the Commission. The new accreditation model was
presented at the 2010 Annual Meeting of the Commission after two years of development.
Quad Cities, Planning and Technology
7
Campus Master Plan: Design planning for Building One of the Quad Cities Riverfront Campus is complete. In
December 2009, the Governor announced the appropriation of $62 million to complete the first two (of three)
phases for Riverfront construction. The Quad Cities Campus hosted groundbreaking in March 2010.
Contractors for the first phase have been selected and construction will begin in May 2010 with classes to be
held in the new facility no later than spring 2012. A programming study for phase II was completed in April
2010, and the University awaits the release of previously appropriated state funding to begin architectural and
engineering design planning.
Institutional Strategic Plan for Technology: Quad Cities Technology Services (Christopher David, Andrea
Allison, Karin Chouinard, and Orlando Winkfield) continue to provide technical assistance in all 82.5
weekly hours that Quad Cities Campus provides classes at its eight learning locations. In addition, the team, in
collaboration with the Physical Plant, University Technology, and Physical Plant, opened the new student
computing laboratory in B-10; created the infrastructure to support end-users in the Caxton Building, which
includes the introduction of smart boards in all new classrooms; and is engaged in a similar process for the
Crown Center that will house WQPT.
Andrea Allison will also be the lead staff member as the Quad Cities Campus transitions to a VOIP
telecommunications system. The project is being supported by a donation, indirect cost recovery, and other
local funds. End of year funding will be used to replace classroom technology, staff work stations, and
computer lab equipment that exceed established four-year rotations.
Comprehensive Fundraising: Gary Rowe continues to lead successful comprehensive fundraising that has
generated over $600,000 in Fiscal Year 2010, raising the campaign total to $1.8 million as of April 2010,
compared to $1.2 million in Fiscal Year 2009, and $156,650 in Fiscal Year 2008. Fiscal Year 2010 campaign
values will increase by over $850,000 when WQPT becomes part of Western Illinois University on May 1,
2010.
Gary’s work is particularly impressive given the current economic climate. Foundations often use a three-year
rolling average of investment earnings to calculate grant budgets, which means that losses incurred in 2008 and
2009 will affect contributions for the next two to three years. Corporate, foundation, and individual donors
place greater priority on basic food, shelter, and medical aid types of assistance during difficult economic times.
In addition, natural disasters in Haiti and Chile also attract donor support.
For Western, initial recognition begins at the Directors level when cumulative or outright giving reaches
$10,000, or a planned gift in excess of $20,000 has been established. Additional categories recognize outright,
cumulative and/or planned gifts at the $25,000 (Partners), $50,000 (Honors), $100,000 (Benefactors) and
$250,000 (Founders) giving levels. When Gary first started, the Quad Cities Campus had one organization at
the Honors level and one at the Benefactor level. Gary continues to build a culture of giving to the Quad Cities
Campus. There are now 23 individuals and organizations that have donated to Western Illinois University and
either qualify for recognition or will do so when their pledges are paid in full.
Quad Cities, Planning and Technology
8
Individual Recognition
Don and Sally Welvaert
Joe Rives and Scott Brouette
Laverne and Nola McEntire
Mid-American National Bank
Missman Stanley Associates
Roy and Mary Lagerblade
RSM McGladrey
Steve McCann
Rich Werheim
Amount
$10,000
$21,500
$10,000
$11,500
$10,000
$10,000
$10,000
$10,000
$10,000
Partner
Gene and Lynn Blanc
Royal Neighbors of America
Scott County Regional Authority
$25,000
$30,000
$25,000
Honors
Caxton on Bass Street, LLC
Doris and Victor Day Foundation
Hunt and Dianne Harris Family Foundation
JTM Concepts
Modern Woodmen of America
Riverboat Development Authority
Rock Island County Board of Supervisors
$88,560
$75,000
$75,000
$50,000
$75,000
$51,000
$75,000
Benefactors
Group O Enterprises
$100,000
Founders
Greater Quad Cities Telecommunication Corporation
John Deere Foundation
Moline Foundation
$850,000
$500,000
$500,000
Special recognition is also awarded to those individuals, businesses, and organizations that, in a given year, are
especially generous to Western Illinois University. These donor levels are Sherman Society ($500), Morgan
Society ($1,000), Henniger Society ($2,500), Bayliss Society ($5,000), and Beu Society ($10,000). During
academic year 2009-2010, Gary helped attract 16 donors to these societies, and he is currently initiating the
process to start a family campaign co-chaired by Quad Cities faculty and staff.
Sherman Society
Barbara Freyermuth
Lisa Ludlum
Sharon Maroney
Kristi Mindrup
Kim Moreno
Susan Romano
Emeric Solymossy
Morgan Society
Andy Borst
Donald Healy
Tanya Howard
James Lodico
Gary Rowe
Quad Cities, Planning and Technology
Henniger Society
Rick Baker
Rock Island Community Foundation
Bayliss Society
Ruhl & Ruhl Commercial
Shive Hattery
9
Gary also worked with Tami Seitz on publications for the comprehensive campaign. This resulted in the
completion of the Western Illinois University-Quad Cities case statement brochure and a variety of campaign
promotional materials including the annual appeal. A Quad Cities Scholarship campaign piece was sent to over
6,000 potential donors.
5) Supporting diversity and internationalization in recruitment, retention, the curriculum, and programming
Data from Goal 3b showed that the Quad Cities Campus continues to diversify as we intensify our marketing
and admissions efforts. Total minority student enrollment is up from 9.1% of total student enrollment in fall
2005 (111 minority students) to 10.7% of total student enrollment in fall 2009 (151 minority students).
2005
Total Enrollment
Percent Minority
Percent International
Percent Pell Grant
1,276
9.1%
0.7%
24.1%
2006
1,371
10.1%
0.6%
22.4%
Fall
2007
1,370
10.1%
0.3%
24.6%
2008
1,392
11.0%
0.3%
27.6%
2009
1,413
10.7%
0.7%
27.1%
Our intensified marketing efforts, led by Tami Seitz, involve targeted marketing to more diverse populations.
All campus advertisements include diverse student models in billboards, print ads, view books, and other
university publications. Campus advertising also includes target specific media such as Black Entertainment
Television and more male dominated radio stations such as KCQQ, 106.5. And, for the first time this year,
WIU-QC advertised on MediaCom’s Univision Spanish speaking channel. We also joined the Illinois Quad
City Hispanic Chamber of Commerce.
Admissions staff also continued to provide new methods for recruiting students from traditionally
underrepresented groups. Curtis Williams modified the annual student recruitment plan to include best
practices from benchmarking trips at other degree completion campuses, Governors State University and
Roosevelt University-Schaumburg Campus. In addition, Tom Brown, a nationally renowned minority
recruitment and retention specialist, presented to Western Illinois University-Quad Cities, Saint Ambrose, and
Augustana College staff. Resulting from this presentation, all three institutions partnered to offer a diversity
conference, international festival, and an outreach program to local junior high schools.
The campus continues to augment its geographic diversity. In addition to students enrolled from Illinois and
Iowa, the Quad Cities Campus has students enrolled from nine other states (including Wisconsin, Florida, and
Colorado). Between fall 2005 and fall 2009, students enrolled from six countries other than the United States
(including Canada and Nepal). With an increasingly diverse student base, University of Iowa graduate students
in Student Development were asked to conduct an Environmental Assessment of the Quad Cities Campus.
Results will inform future campus recruitment and retention planning.
The important fundraising work of Gary Rowe and generosity of our donors continues to help with our
financial diversity. To date, Gary has cultivated over $223,500 for student scholarships, and the effects have
had an immediate impact. The number of students receiving scholarships increased from 43 in academic year
2008-2009 to 84 students in academic year 2009-2010. In addition, the average scholarship award increased by
$476 per recipient, and we have seen the enrollment of students with Pell grants increase from 24.1% of the
undergraduate population in fall to 27.1% of the undergraduate population in fall 2009. Increases in frequency
and magnitude of scholarships and grants are important to a student population where 85% qualify as “low to
moderate income” according to federal definitions.
As more diverse individuals continue to take advantage of our educational opportunities, Quad Cities faculty
and staff continue to present regionally, nationally and internationally, supporting the academic excellence of
Western Illinois University-Quad Cities and the personal and professional growth of the students that we serve.
Examples where the University was represented by Quad Cities faculty and staff include:
• American College Personnel Association: Kristi Mindrup
• American Educational Studies Association: Dr. Andrea Hyde
• American Literature Association: Dr. Dan Malachuk
Quad Cities, Planning and Technology
10
•
•
•
•
•
•
•
•
American Studies Association: Dr. Everett Hamner
American Therapeutic Recreation Association, Dr. Marcia Carter
Council for Children with Behavior Disorders International Conference: Dr. Sharon Maroney
National Academic Advising Association: Jacquelyn Holan
European Society for the Study of Theology and Disability, Zurich Switzerland, Dr. Don Healy
International Conference on Cross Cultural Management, Tours France: Dr. Mikhail Grachev
International Association of Special Education, Alicante Spain: Dr. Linda Meloy
Society for Marine Mammalogy, Quebec City Canada: Dr. Jeanette Thomas
The global perspectives of our employees support internationalizing the curriculum. Students also have
opportunities to participate in Western’s Study Abroad program that offers partnerships in more than 100
programs around the world. On-campus activities such as the Association of Latin American Students’ annual
Cinco de Mayo event celebrates Hispanic culture, activities associated with University Theme and
Environmental Summit emphasize the importance of global citizenship, and Dr. Stewart took eight students on
a spring break trip to Paris, France.
With all of these initiatives, and many more, the Quad Cities Campus continues to provide a supportive campus
environment. The four-year graduation rate is third highest of our seven peer institutions. In the last three years,
we have also seen increases in the graduation rates of all students, minority students, and Pell grant recipients.
Four-Year Graduation Rates
Western Illinois University-Quad Cities
and Peer Institutions
Fall 2005 Cohort
Pennsylvania State-Harrisburg
Augustana College
Western Illinois-Quad Cities
Governors State
Illinois - Springfield
Saint Ambrose
Texas A & M - International
83%
75%
65%
57%
57%
53%
37%
Comparison of Four-Year Graduation Rates
Western Illinois University-Quad Cities
All Students
Minority Students
Pell Grant Recipients
2003
62.3%
52.2%
69.2%
2004
71.2%
50.0%
71.2%
2005
64.5%
52.4%
69.7%
6) Streamlining and simplifying administrative structures and processes
New scheduling procedures designed by Academic Affairs gave the Quad Cities Campus additional input in
suggesting course scheduling times that meet student needs. This added flexibility helped to increase the percent
of fully completable degrees, which prevents students from having to drive to Macomb or another college or
university to complete course requirements.
Three changes in academic processes are also more efficient, transfer friendly, and designed to increase student
enrollment. First, while Western requires academic advisement each semester, local Quad Cities community
colleges do not. In fall 2009, 39 of the 40 students who were accepted at the Quad Cities Campus but did not
enroll expressed frustrations of having too many hours that did not apply to Western degree hours. The average
hours earned for these students was 82. Drs. Erekson, Pratt, and Rives, Kristi Mindrup and Curtis
Williams designed a pilot process with Black Hawk College and Eastern Iowa Community College District
allowing Western to advise/enroll engineering majors in community college courses to increase advising
efficiencies and decrease unnecessary time-to-degree.
Quad Cities, Planning and Technology
11
Second, in the sprit of collaboration rather than competition, Western has maintained an informal agreement
with Black Hawk College that it would not offer in-person lower division courses unless the course was not
offered at the community college. While this agreement promotes partnerships and prevents duplication of
efforts, it significantly limits options for Western students.
Western requires students to earn 60-hours from a four-year university and 40 of these must be earned at the
University. Under the terms of our partnership with Black Hawk, if a Western student is required to complete
100- and 200-level required class(es) for the major on the Quad Cities Campus and if these classes were taken
at the community college, the hours would not count toward the 60-hour rule, even though we do not offer the
course. Therefore, to satisfy the 60-hour rule students must attend a local four-year institution or drive to
another institution. Local tuition and fees at neighbor institutions are two and three times higher than Western’s,
and access to local public universities requires substantial driving. Round trips from Moline to the closest public
institutions are the University of Iowa (120 miles), the Macomb Campus (160 miles), or Northern Illinois
University (218 miles).
In response to these concerns, Drs. Rives and Williams worked with the Deans and Council on Graduation and
Academic Standards on a proposal that will give students a waiver to earning 60 hours at a four-year university
for those courses required in the major and not offered on the Quad Cities Campus or through Western’s
distance education program. The proposal also increases the 40-hour Western requirement to 42 hours, which is
consistent with practices at five other Illinois public universities.
Third was increased access to distance education courses for new Quad Cities students. Continuing students
register before new students and there have been times when new Quad Cities students do not have access to
those courses not physically delivered on campus. Therefore, Kristi Mindrup and Andy Borst, in consultation
with the Academic Advisors (Kenny Wheeler, Larry Roller, Kim Moreno, and Jacquelyn Holan),
identified high-demand courses for new Quad Cities students. The team then worked with Drs. Hawkinson,
Carter, and Lynn and the Deans to identify a period that would reserve seats for new Quad Cities students and
would be opened to all students if the seats were not filled. This new program will be piloted with fall 2010
registration.
In addition to these changes, last year’s annual report demonstrated improved building efficiencies by
consolidating mailroom and copy center functions. This year we consolidated floors one and two reception to
eliminate redundancy of function, and we are in the process of purchasing a mail meter that will enable faculty
and staff to mail directly from the Quad Cities Campus instead of occurring time delay by sending materials to
Macomb through the campus courier.
Likewise, Western Illinois University bookstore items are now on sale at the Quad Cities Campus. Many
students have commented favorably on the new one-day service, and are proudly wearing Western apparel.
Carmen Sandoval will pilot the Office of Equal Opportunity and Access’ Ambassadors Program to streamline
processes and increase local responsibilities. Likewise, Donna Schroeder has begun training for undergraduate
application processing to allow WIU-QC processing and student notification.
Building efficiencies were demonstrated by repurposing the underutilized B-10 into a new student-computing
laboratory. The new laboratory operates at full capacity during weekday hours and an additional overflow area
has been designed. At the students’ request, Testing Center hours were also realigned to accommodate
increased demand for weekend service.
Two current challenges that will be addressed in the Division Finances section of this report are immediate
needs for additional faculty support, as we continue to support more part- and full-time faculty, and the need for
a designated staff member to support testing center operations.
Since 2005, the number of faculty has increased from 41 to 70. While the Quad Cities Administrative Team
remains committed to working with faculty and staff on streamlining and simplifying structures and processes,
it is important that the growing number of students and faculty receive proper support. The clerical support to
faculty ratio on the Quad Cities Campus is 1:35; the comparable ratio in Macomb is 1:9. Alison Shook and
Emily Pitz provide outstanding support, but their workload is at maximum capacity.
12
Quad Cities, Planning and Technology
Due to the hiring freeze and staff departures, the staff member who supervised the testing center filled a
vacancy in financial aid. As a result, hours of operation in the Testing Center were reduced, and existing staff
who are at maximum capacity were re-assigned to help staff the testing center. While the reallocation is a
temporary fix to the immediate problem, it is not a long-term solution. It is mission-critical that the Quad Cities
Campus receives funding for the Testing Center and faculty support.
Fiscal Year 2010 Budget, Enhancements, and Facilities
The appropriated budget supporting the staff and operations of the Quad Cities Campus is over $2.0 million. Of this
total, approximately $1.5 million (72.5 percent) is allocated to personnel services and $617 thousand (27.5 percent)
is allocated to operations. Faculty operating and personnel services are paid at the college and departmental level.
Appropriated Funds Budgets
Fiscal Year 2010
WIU-Quad Cities
Quad Cities, Planning and Technology
Administration
Admissions
Advisement
Marketing
Operations and Maintenance
Student Services
Technology
Utilities
Operating
Personnel
Total
$558,987
$1,474,866
$2,033,853
25,000
186,506
10,000
6,565
5,000
183,500
22,416
20,000
100,000
162,180
378,797
194,033
218,776
0
145,282
180,737
195,061
0
187,180
565,303
204,033
225,341
5,000
328,782
203,153
215,061
100,000
The Quad Cities Campus received $50,000 in one-time funding to support the programming study for Building Two
and engaged in $228,632 in cost savings and avoidance activities as documented in the section on divisional
finances. Through internal reallocation of funding (Christiana Headley, Jan Lanzen, and Angie Possehl all left the
University), we supported permanent appointment of Betty Taylor and Kenny Wheeler. Betty and Kenny have
made valuable contributions to the Campus as we advance our priorities and goals.
In addition to appropriated funds budgets, the WQPT will become part of Western Illinois University-Quad Cities
on May 1, 2010, as a fiscally self-supporting unit. We are excited to welcome Rick Best, Lora Adams, Amanda
Bergeson, Bea Brasel, Richard Diamond, Candy Eastman, Ana Kehoe, Jaime Lange, Jerry Myers, and Karen
Service to the Quad Cities Campus.
The Quad Cities Campus used $25,000 in local funds to support the remodeling of B-10 into a student computing
lounge and received a $1.0 million donation dispersed over five years to support the lease and equipment for the
new School of Engineering. We used Foundation funds to support our US Bank Writing Center ($5,900), the School
of Engineering ($145,000), student computing facilities ($21,500), and scholarships ($24,750). At the time of
writing this report, we are also planning to reallocate an additional $10,000 to support student scholarships from
foundation funds and $75,000 in local funds to support a new VOIP system.
The Quad Cities Campus has no facilities requests from the University. We continue to work the Illinois Capital
Development Board (ICBD) on the construction of Building One and with the ICDB and Hollabird and Root on the
design planning for Building Two.
Fiscal Year 2011 Goals
In consultation with the Quad Cities Faculty Council and Administrative Team, the Quad Cities Campus will build
upon its successes with the continued successful implementation of our goals and priorities. We will continue to:
Quad Cities, Planning and Technology
13
1) Support expansion of academic programs and service operations by:
a)
Implementing the pilot engineering agreement with Black Hawk College and Eastern Iowa Community
College Agreement.
b) Expanding community college partnerships and educational opportunities for students.
c)
Continuing establishment of the Western Illinois University-Quad Cities Child Care Center.
d) Seeking Higher Learning Commission-North Central Association of Colleges and Schools
authorization for providing the RN to BSN degree on-line, and Commission and State of Iowa
approval for using Nahant Marsh as an off-campus degree site. The director of the school of nursing
indicates that over 50 percent of the degree requirements for the Quad Cities Campus may be delivered
via distance modality. Therefore, we will need to receive Commission approval before this threshold is
surpassed. Likewise, we will have to engage in the same process before five or more courses are
offered at Nahant Marsh.
e)
Working with Academic Affairs to increase the percent of fully completable degrees on the Quad
Cities Campus. Only four programs remain not fully completable on the Quad Cities Campus.
f)
Enhancing advising specificity. An analysis of the Quad Cities Student Complaint Log indicates some
student complaints relate to the lack of course availability. However, upon further review, some
programs maintain structured course rotations, with certain courses only offered in certain semesters.
This suggests there may be different plans of study for students admitted in different semesters. We
need to develop a process for advising students in all degree programs that takes into account the term
admitted and how that affects course selection, so we are not unintentionally setting up a situation
where the student will have to attend a different institution to complete degree requirements.
g) Conducting part-time completability at 150 percent of normal degree requirements. The value of 150
percent was selected as it is the federal standard for reporting time-to-degree. There are graduate
programs, such as Curriculum and Instruction, Educational Leadership, Educational Interdisciplinary
Studies, and Special Education that are specifically designed to serve full-time working professionals,
and scheduling is performed in a manner that is responsive to student demand (i.e., a part-time
rotation).
h) Evaluating and expanding distance learning opportunities for new students.
i)
Evaluating year two testing center, recruitment, and retention efforts resulting from staff relocation to
the Rock Island Arsenal.
j)
Supporting assistance to feasibility and needs studies for new and expanded academic programs on the
Quad Cities Campus.
2) Increase opportunities for student, faculty, and staff engagement by:
a)
Providing office assignments consistent with clustering to the disciplines.
b) Engaging the Student of Concern Committee and the Emergency Consultation Team.
c)
Publishing and disseminating the Quad Cities Student Handbook and Statement of Expectations for
Academic Advisement.
d) Continuing with administrative collaboration in shared governance meetings.
e)
Hosting the Quad Cities first Scholarship recognition ceremony during academic year 2010-2011.
f)
Promoting learning both inside and outside the classroom by engaging in service activities reinforcing
social responsibility and personal growth.
3) Increase community engagement, visibility of the Quad Cities Campus, and awareness of our academic
excellence by:
Quad Cities, Planning and Technology
14
a)
Hosting high profile university events/announcements.
b) Exploring new and enhanced community partnerships with the cities of Moline and East Moline, the
Quad Cities Graduate Study Center, Figge Art Museum, and Trinity Health Care.
c)
Completing the integration of WQPT into Western Illinois University-Quad Cities by:
i)
Relocating to the Crown Center.
ii) Launching the new logo with purple and gold design.
iii) Implementing new development and community advisory boards.
iv) Supporting fundraising.
v) Documenting partnerships with the Macomb Campus.
vi) Supporting community outreach and other special events.
d) Exploring increased opportunities for community/university interactions, including the hosting of
university athletic and club sport events.
e)
Advancing Quad Cities Marketing Efforts by:
i)
Developing admissions contacts with business and industry.
ii) Developing and implementing marketing strategies designed to increase the number of accepted
students who enroll at the University.
iii) Keeping the University’s discipline-specific marketing tools current.
iv) Augmenting the content on the campus’ Web and social networking sites.
f)
Continuing our annual alumni and faculty/staff appeal.
g) Participating in Quad Cities alumni events.
h) Engaging in community boards and service activities.
4) Supporting university planning to the best of our abilities by:
a)
Continuing successful implementation of the priorities and goals of Higher Values in Higher
Education 2008-2018.
b) Supporting and actively engaging in the university’s re-accreditation self-study by:
i)
Completing the Self-Study.
ii) Soliciting Third Party Comment
iii) Hosting the site visitation
iv) Implementing recommendations from the Growing Our Two Campuses Special Emphasis.
c)
Advancing the Campus Master Plan by:
i)
Coordinating construction activity on Building One.
ii) Participating in city planning for areas adjacent to the newly developing Riverfront Campus.
iii) Continuing advocacy for operational and Building Two funding of the Quad Cities Riverfront
Campus and engaging in appropriate planning should funding be received.
d) Proceeding on priorities and goals in the Institutional Strategic Plan for Technology by:
i)
Maintaining currency of campus technology in offices, classrooms, and laboratories.
ii) Implementing a VOIP telecommunications system on the 60th Street Campus.
e)
Continuing comprehensive fundraising through fund- and friend-raising activities.
Quad Cities, Planning and Technology
15
5) Supporting diversity and internationalization in recruitment, retention, the curriculum, and programming
by:
a)
Supporting recruitment and retention of diverse and accomplished students, faculty, and staff.
b) Providing a diverse array of student activities and organizations.
c)
Implementing strategies from the diversity audit conducted by doctoral students from the University of
Iowa.
6) Streamlining and simplifying administrative structures and processes
a)
Enhancing academic efficiencies by:
i)
Implementing the pilot engineering agreement with Black Hawk College and Eastern Iowa
Community College Agreement.
ii) Advise students of the new 100- and 200-level waiver process and distance learning course
alternatives.
b) Continuing to identify and implement strategies that streamline and simply administrative structures
and processes.
As the Campus continues to look for opportunities to streamline and simplify administrative structures and
processes, it should be recognized that we are a very efficient campus as compared to our peers. Therefore,
we are concentrating efforts on interdependencies and dependencies that delay response times to the
students that we serve.
Fall 2009 Enrollment (rounded to the hundred) and Staffing
at Western Illinois University-Quad Cities and Peer Institutions
Western Illinois-Quad Cities
Texas A&M – Texarkana
Florida State-Panama City
Ohio University-Zanesville
Texas A&M – International
Pennsylvania State -Harrisburg
University of Houston-Clear Lake
Governors State
Enrollment
1,400
1,500
1,600
1,500
5,000
3,900
7,500
6,000
Number of
Faculty
70
102
65
82
393
257
452
576
Number of
Staff
40
65
75
121
176
307
577
901
UNIVERSITY PLANNING
The Vice President for Quad Cities, Planning and Technology coordinates institutional planning activities for the
two campuses of Western Illinois University. No additional full-time staff are specifically allocated to exclusively
support the University’s accreditation, accountability reporting, or planning processes. The Vice President—and
many others—work with individuals across our two campuses to advance University planning.
Through endorsement of campus governance groups and approval from the Board of Trustees, Western has an
integrated planning model where institutional priorities and goals are expressed in Higher Values in Higher
Education 2008-2018, Campus Master Plans for the Macomb and Quad Cities Campuses, Institutional Strategic
Plan for Technology, and the Set the Standard Comprehensive Fundraising Campaign. These plans are the basis for
the University’s self-study for re-accreditation from the Higher Learning Commission-North Central Association
Colleges and Schools, university accountability reporting, and the advancement of institutional priorities and goals.
Quad Cities, Planning and Technology
16
Fiscal Year 2010 Accomplishments
Accreditation: Academic year 2009-2010 marks the third year of a four-year process in the University’s self-study
for re-accreditation. Drs. Carter, Dallinger, Rives, and Sutton continue to serve as the co-chairs for this process,
with Chris Brown providing administrative support.
Academic Year 2009-2010 focused on report finalization, endorsement, and approval. At the end of academic year
2008-2009, all 10 writing teams submitted draft reports to the co-chairs. The co-chairs solicited campus feedback on
these drafts through regularly scheduled updates to campus governance groups and monthly postings on the
University’s Accreditation Website, Macomb and Quad Cities Campus list-servs, and hosting 14 campus focus
groups that were attended by 115 students, faculty, and staff from both campuses. The co-chairs edited the document
based on feedback received and are currently seeking endorsement from all governance groups on both campuses
before seeking Board approval to submit the Self-Study to the Commission in preparation for their on-site visit
scheduled for February 14-16, 2011.
Accountability Reporting: During Fiscal Year 2010, the University continued with its established accountability
reporting process. Dr. Rives, with assistance from Bill Brewer, Kristi Mindrup, Dr. Tere North, and Martha
Youngmeyer, published monthly Strategic Plan Updates, as well as the Academic Year 2008-2009 Strategic Plan
Update, Fiscal Year 2010 Master Plan Update, Fiscal Years 2009 and 2010 Institutional Strategic Plan for
Technology Update, and the Fiscal Year 2010 Performance Report. Jeremy Merritt ensures that all of these reports
are on the University Planning Website, and Dr. North developed a Performance Indicator Dashboard. This
interactive Website, available at www.wiu.edu/UniversityPlanning/Dashboard/index.html allows users to view trend
data on 50 performance indicators related to the University’s vision of becoming a leader among our peers in
quality, opportunity, and affordability.
Higher Values in Higher Education: The Academic Year 2008-2009 Strategic Plan Update shows that it was a very
successful year with regard to implementation of the University’s Strategic Plan. A total of 118 priorities (90.1
percent) had achievements and 119 priorities (90.8 percent) have implementation plans for academic year 20092010.
Goal/Action
Focused Recruitment and Retention
Achieve enrollment goals
Resources to recruit and retain excellent faculty and staff
Number
of
Priorities
21
9
12
Priorities
with
Achievements
18
9
9
Priorities
with
Plans
17
8
9
Enrich Academic Excellence
Strong commitments to teaching and instruction
Strong commitments to scholarship, creative activities, and public service
Deliver a user-centered information technology infrastructure
23
8
7
8
22
8
7
7
19
8
5
6
Provide Educational Opportunities
Support responsiveness to student needs and timely degree completion
Support learning inside and outside the classroom
Provide statewide and national leadership in affordability
28
13
11
4
26
12
11
3
25
11
11
3
Support Personal Growth
Support learning inside and outside the classroom
Provide opportunities for lifelong learning
19
11
8
16
10
6
14
7
7
Promote Social Responsibilities
Encourage diversity, personal development, and leadership
Use partnerships to advance the University’s priorities and goals
Provide safe, accessible, and responsive campus environments
28
6
6
16
26
5
6
15
26
5
6
15
Demonstrate Accountability
Use planning, budgeting and reporting to advance goals and priorities
12
12
10
10
18
11
131
118
119
Quad Cities, Planning and Technology
17
Campus Master Plans: In Macomb, there was purchase of new furniture, as well as enhancements to the Simpkins
Hall south entry, University Village patio area, Tanner Circle, We Care activities, permanent improvements, and
sustainability accomplishments. The University also completed renovation to the Spencer Recreation Center, and
continued the renovation of Memorial Hall. Western also received the second highest funding (of the 12 Illinois
public universities) in the summer 2009 state capital bill for the construction of the Performing Arts Center, first two
buildings on the Western Illinois University-Quad Cities Riverfront Campus, and $3.5 million for permanent
improvements.
The October 2009 grand opening of the new Multicultural Center marked the first new Leadership in Energy and
Environmental Design (LEED) certified facility. The University also piloted LED lighting, including the stop sign in
front of Western Hall; continued with lighting retrofits in Brophy, Browne, Horrabin, and Tillman Halls; purchased
a new electric utility vehicle; installed noise and motion light sensors; replaced sedans with hybrids; and continued
implementing Green Purchasing Guidelines. Donations enabled opening the Wright Residence to centralize
Veterans Services in Macomb and the Caxton Building to support the new School of Engineering in the Quad Cities.
Other Quad Cities Accomplishments include Bill Brewer’s work with PSA/Dewberry to complete 100-percent
design submittal to the Illinois Capital Development Board for Building One. Bids for this facility were advertised
and accepted, and groundbreaking occurred on March 31, 2010. Construction is anticipated to begin in May 2010
with classes scheduled to begin in Spring 2012. The campus also completed a Quality Based Selection process to
select an architectural and engineering firm to complete a programming study for Building Two. Hollabird and Root
from Chicago were selected. In a series of six meetings, the firm helped the University refine space needs and cost
estimates for the $42 million construction project. We are currently awaiting state release of funds to begin
architectural and engineering design planning for this facility.
Bill Brewer also worked with the City of Moline on the surfacing of a drainage culvert that will allow construction
trucks and materials to gain immediate access to Building One. This will expedite the construction schedule.
Planning and design work for the new all-weather access road and enhancements to 34th Street are also in progress.
Comprehensive Campaign: Accomplishments are provided in Western Illinois University-Quad Cities report and
from the Vice President for Advancement and Public Service.
Institutional Strategic Plan for Technology: The Plan has 153 measurable actions. Of these actions, 94 (61 percent)
have been completed or are ongoing initiatives, 41 (27 percent) are in progress, and only 18 (12 percent) have not
been started. Successful implementation continues to bring many advances to the University, including:
• Piloting a new VOIP Telecommunications structure, Windows 7 and Office 2010 test environments, and new
campus portal.
• Finalizing the design of the new Macomb Campus Website, installing the content management system, and
assigning administrative access to the system.
• Implementing an automated knowledge-based help system to address frequently asked technology questions.
• Acquiring a second point of Internet egress, expanding data storage capacity for end users, and installing a
new emergency generator with uninterruptable power supply for the University Data Center.
• Launching a new Course Articulation System to enhance the seamless transfer process and building upon
Western’s statewide recognized transfer-friendliness.
• Opening new state-of-the-art electronic classrooms featuring smart board technologies in the Caxton Building
and a new location for University Technology (uTech) store on the Macomb Campus.
• Supporting laptop check-out programs at University Libraries and the Quad Cities Campus.
• Launching the new University Technology Website that includes user-requested information on network, email, and Western Online status and updates.
Quad Cities, Planning and Technology
18
Fiscal Year 2010 Budget, Enhancements, and Facilities
In Fiscal Year 2010, there was no specific budget supporting University Planning, representing a cost savings of
$285,000 to the University. However, the function received $15,000 in one-time funding to support the final editing
and distribution of the University’s Self-Study for institutional re-accreditation from the Higher Learning
Commission-North Central Association of Colleges and Schools. There were no other budget enhancements
received, nor are there requests for new facilities.
Fiscal Year 2011 Goals
1) Accreditation: The Steering Team will solicit third party comment, host the site visit, and coordinate follow-up
activities resulting from the visit.
2) Accountability Reporting: The campus will continue to receive monthly Strategic Plan Updates, as well as the
Academic Year 2009-2010 Strategic Plan Update, Fiscal Year 2011 Master Plan Update, Fiscal Year 2011
Institutional Strategic Plan for Technology Update, and the Fiscal Year 2011 Performance Report. All of these
reports will be placed on the University Planning Website, and the data for the Performance Indicator
Dashboard will be kept current.
3) Higher Values in Higher Education 2008-2018: The campus community will continue to successfully
implement Higher Values in Higher Education 2008-2018. The annual strategic plan update presented to the
Western Illinois University Board of Trustees will summarize plans cited in annual reports made by the vice
presidents and areas that report to the president. This report will also contain a summary of accomplishments,
and monthly strategic plan updates will continue to keep the Board, campus and external communities informed
on implementation status, priorities, and achievements.
4) Western Illinois University-Macomb Campus Master Plan: Projects currently in progress will continue. Future
construction and renovation will continue to follow goals and priorities established in the Campus Master Plan.
The Campus Master Plan Implementation Team will continue to coordinate these efforts.
5) Western Illinois University-Quad Cities Master Plan: This year will focus on coordinating construction activity
on Building One, participating in city planning for areas adjacent to the newly developing campus, continuing
advocacy for operational and capital funding for Building Two, and engaging in appropriate planning should
funding be received.
6) Institutional Strategic Plan for Technology Staff from University Technology, Quad Cities Technology,
Administrative Information Management Systems, and Electronic Student Services will continue to work with
end users on both campuses to successfully implement goals and priorities from the Institutional Strategic Plan
for Technology. Academic year 2010-2011 is also the year that the Plan is scheduled to be reviewed and
updated by the campus community.
7) Comprehensive Fundraising: Western Illinois University will continue with its comprehensive fundraising. A
public launch of the comprehensive campaign is scheduled for October 2010, with socials to follow in the Quad
Cities and Chicago.
UNIVERSITY TECHNOLOGY
The 100 employees of University Technology are committed to advancing the goals and priorities of Higher Values
in Higher Education and the Institutional Strategic Plan for Technology. Staff also play a critical role in advancing
technology and infrastructure goals identified in Campus Master Plans for the Macomb and Quad Cities Campuses.
Organizationally, Mike Dickson coordinates the daily operations and special projects in University Technology.
Dan Romano supervises Telecommunications, the Residential Network (ResNet), Labs, Server Group, and
Enterprise Systems. Mike Rodriguez is Western’s Chief Technology Security Officer; and Richard Chamberlain
supervises the Support Center, Web Support Services, Center for the Application of Information Technologies, and
uTech Computer Store.
University Technology had a very successful year in its second full fiscal year of operation. The unit maintained and
enhanced a complex technology infrastructure, addressed new and emergent technology needs, and focused on the
Quad Cities, Planning and Technology
19
end-user experience. Following the Institutional Strategic Plan for Technology’s value of engagement, University
Technology engaged the campus community in technological planning, priority setting, and accountability reporting.
•
The 29-member Internet Technology Advisory Committee (iTAC) provides recommendations on the
University’s current and future Web presence.
•
The 18-member Technology Cabinet is specifically charged to communicate, coordinate, and collaborate
on the implementation of divisional technology plans and the goals and priorities of the Institutional
Strategic Plan for Technology; identify/implement opportunities for cost savings, resource sharing, and
efficiencies across technology areas; and to discuss, formulate, and review technology recommendations
and action plans for the President's Cabinet.
•
The 27-member Technology Security (Tech Sec) committee is charged with the coordination of policy,
compliance, and employee training efforts related to the protection of Social Security numbers and credit
card data. Tech Sec is advised of assessment and audit activities, and provides advice regarding education
and communication needed to support policy and compliance.
•
The 41-member University Technology Advisory Committee (UTAG) provides University Technology
with advice and direction in the implementation of departmental priorities and those from the Institutional
Strategic Plan for Technology. Members are expected to represent the perspectives of their constituencies
and discuss with those constituencies items discussed at monthly UTAG meetings. Members are further
expected to assist in the writing, updating and reporting of the Institutional Strategic Plan for Technology.
•
The 26-member Web Accessibility Committee (WAC) provides awareness to the campus community on
the need to develop web resources using accessible design/development strategies, provides resources and
guidance regarding how to achieve that goal, and assists in the integration of web technology accessibility
issues and understandings into university planning.
•
College Technology representatives appointed by each Dean are responsible for coordinating and
communicating University Technology initiatives at the local level.
Fiscal Year 2010 Accomplishments
Consistent with the Institutional Strategic Plan for Technology’s value of responsiveness, we support a high-speed,
reliable and secure technological infrastructure. This includes daily operations, maintenance, support, and security of
the mainframe, phones, e-mail, servers, labs, and networks. Our over 300 devices and servers had an “uptime rate”
of 99.9 percent. To provide a magnitude of volume on the system, each day Western receives 1.5 million emails,
over a million web hits, 1.4 terabits of data is transmitted, with end-users engaged in 170,000 mainframe
transactions, 31,000 minutes of voice calls, and 115,000 minutes of lab computer usage.
Keeping video, voice, and data networks operational is highest priority of the areas reporting to Dan Romano. Staff
are also responsible for adding capacity to a growing network. New items added to support a growing and
ubiquitous network in the last year included a second point of Internet egress, a F5 Big IP, Storage Area Network,
and 40 virtual servers. Additionally, there were needed enhancements to the University Data Center to protect and
assure the continuing operations of university servers and the mainframe by adding temperature/water sensors in the
basement UPS location, generator remote control/management, drip pans, and receiving information on air handler
updates.
To increase response time efficiencies and inform future planning, GIS mapping of WIU networks was completed.
When University Technology was established, there was no centralized documentation of the University’s networks.
Nor was there centralized documentation or systematic planning for network maintenance and upgrades. Based on
industry best practices, a change management committee was created, and codified processes and accountability
structures are now in place. Continuing to update wiring closets and enforce new standards also enhanced process
efficiencies.
Staff from Dan’s areas deployed new technologies related to a secure and expanding computing environment. This
includes supporting the password change project, content management system/event calendar, Western’s Knowledge
Base, campus portal, server virtualization, business intelligence solutions, networking to new facilities
Quad Cities, Planning and Technology
20
(Multicultural Center, Caxton Building, and new lab in Tanner Hall), and dual boot technology in classrooms and
laboratories. There are also many more accomplishments occurring at the local level.
Enterprise Systems: George Dranes directs the area that has three partitions. The z/OS Production System
processed over one million batch jobs in Fiscal Year 2010. The STARS, WIUP, and CICS systems processed over
61 million transactions during the same time, with system availability at 99.98 percent--down only one hour in the
last year. The Team also continued with disaster recovery efforts by successfully restoring the z/OS production
environment at a Chicago facility and successfully simulating a semi-monthly payroll. The next disaster recovery
test in June will simulate Financial Aid’s daily processing.
The z/VM and Linux group is hosting the Western Education and Professional Program Assessment System
developed by the College of Education and Human Services and the Center for the Application of Information
Technologies, and Darwin, a new degree auditing application developed by redLatern. The group is also testing
business intelligence solutions that provide individual and customized queries in a data warehouse display, output in
all of the popular options (Adobe, PDF, HTML, Excel, Rich Text Format, or plain Text) and that can ultimately be
used to support secure mainframe applications in the portal.
Labs: Shannon Cramer and her 75 student assistants oversee 23 facilities, including two-24 hour locations that
provide students over 100 hours of staffed availability each week when classes are in session. uTech labs contain
over 600 Windows XP and Mac OS X workstations, laser printing, and flatbed scanners, and the labs support over
1,500 hours of classroom instruction.
In addition to these efforts, Shannon and her team also supported the prevention of H1N1 by cleaning computer lab
equipment in all 23 uTech labs and assisting with cleaning in 25 discipline-specific labs; maintained a four-year
computer rotation by installing 130 Dell Windows XP and 160 20” iMac computers with dual boot operating
systems; retired the Wetzel lab; created a new lab in Tanner to support the North Quad; and completed the remodel
of Brophy Hall 115.
ResNet: Tim Rericha and his team provide students and employees living in university-owned housing with
network access, troubleshooting, and repair. They also provide malware removal, prevention assistance, and up to
55 hours of staff assistance at the uTech Support Center. Under Tim’s leadership, there has been a 69 percent
reduction in ResNet ticket volume, from 3,141 calls in Fiscal Year 2005 to 969 calls in Fiscal Year 2009. In part,
the number of calls has decreased as ResNet provides a faster, more stable network. The figure below shows that
there has been a steady increase in individual download speeds, and an increase in the individual maximum from
768 Kbps to 1 Mbps. Currently, 115 Mbps is the dedicated bandwidth for ResNet and we are investigating
increasing this amount based on student demand and need.
Quad Cities, Planning and Technology
21
Server Group: Eight staff provide server administration for 36 Windows servers, 61 Unix servers, and 15 Macintosh
servers. The staff also provides systems administration for University Directories, Zimbra, Western Online, Web
Services, and My SQL Services. With these responsibilities, the Server Group supports over 31,000 Zimbra
accounts; monthly receipt of 41 million Zimbra messages, 1.6 million Zimbra appointments, and 45.5 Million
Internet Mail Messages per Month (with 92.8 percent Blocked as SPAM). The team supported 17,371 Password
Changes in first month of Password Change Policy and continues to support 147,000 Active Directory logins per
month.
At the same time, the Server Group developed the change management database, application, and calendar; service
level agreement template; and windows update process and calendar. Infrastructure enhancements were also made to
support security initiatives (i.e., scanning for sensitive data, reminders of password change, and automated
procedures for securing new servers). Servers were deployed to support the University’s new knowledge base,
portal, and content management system. The Server Group also increased home quotas for students, faculty, and
staff; participated in deployment of dual-boot computers in the labs; upgraded and expanded Podcasting servers; and
ensured that Western Online is maintained at the latest patch level. End of life for current version of Western Online
is January 31, 2013, and we look forward to working with Dr. Rick Carter and his selection team on the
deployment of a new product.
Telecommunications: Cyndy Moore and her team manage the University’s telephone system, related installs,
moves, repair, maintenance, E 911 records, billing, voice mail, cellular phones, pagers, as well as JULIE locates,
campus operator and fax services. There was no down time for the switch in the last year. While supporting daily
operations, staff also completed a desktop disaster recovery scenario; assisted in the configuration and pilot testing
of a VOIP system at the Service Center; and completed the telecommunications portion of Caxton Building, MultiCultural Center, Wright House, and electronic classroom installations.
Mike Rodriguez serves as the University’s Chief Technology Security Officer. During the last year, there were
many enhancements to technology security. These include disaster recovery testing, moving the Macomb Campus
off-site location from Mowbray Hall to the Quad Cities Campus, and implementing the new Password Change
Policy. Scanning of sensitive data was implemented and routinized. To date, 2,223 computers are on an established
scanning cycle. Of these computers, 840 (37.6 percent) have contained sensitive data: 1.7 million Social Security
numbers and approximately 45,000 credit card numbers. Remediation assistance is offered to all end users with
sensitive data.
Other technology security accomplishments include creating a secure wireless model for the University that will aid
the University in achieving PCI DSS compliance; establishing security controls for computer disposal and rotation
Quad Cities, Planning and Technology
22
that will prevent unintentional forwarding of sensitive data; and continuing a security awareness program that
includes regular awareness newsletters, posters, phishing/SPAM alerts, a National Cyber Security Awareness Month
campaign and contacts with University and regional media.
With a high-speed, reliable and secure technological infrastructure, University Technology is able to support the
Institutional Strategic Plan for Technology’s third value of innovation. Areas that report to Richard Chamberlain
focus on the end user and provide support, training, and professional development. The continued successful balance
between daily operations and new initiatives is best demonstrated by documenting support and accomplishments
occurring at the local level.
Center for the Application of Information Technologies (CAIT): Richard Chamberlain serves as the Director of
CAIT, and staff partnered with members of the campus community in many institutional initiatives. This includes
the Macomb Campus Website redesign, development of 26 on-line courses, a new online course evaluation tool that
will be piloted in fall 2010, development of the Western Education and Professional Program Assessment System
that will be used by all 1,200 teacher education majors, and the business management of the uTech Computer Store.
As an entirely self-supporting entity, CAIT staff are actively involved in contract and grants that use technology to
advance the University’s values of educational opportunity and social responsibility. Clients served by the
Center include Consumer Education Online, Department of Children and Family services, Illinois Community
College Board, Illinois Law Enforcement Training and Standards Board, Illinois Attorney General’s office,
McDonalds Corporation, and Metra Railroad.
Support Center: Kevin Morgan directs operations, where staff provide walk-in, phone and email-based support.
The Center also includes Classroom Support Services managed by Andy Woerly and Desktop and Hardware
Support managed by Mathew Clark. Under the leadership of Bev Baker, the Help Desk piloted a VOIP system.
Results have been favorable. The system gives Bev and her staff the ability to analyze support center efficiencies in
terms of speed to answer, length of conversation, average queue time, abandonment rate, and call volume.
Preliminary analysis shows that implementation of the new system and staff training in mind leaders software
increased the first contact resolution rate by 10 percent, placing Western above industry standards. Our rate of first
call resolution is 70 percent compared to an industry standard of 65 percent.
The Support Center also launched Western’s Knowledgebase, an automated self-help solution to common software
applications and customized information provided by the University. The purchase of this client was based on a
spring 2009 campus survey, suggesting that highest priority should be placed on this service.
Classroom Support Services updated 18 electronic classrooms and conference rooms, published classroom
information: classrooms by location, electronic classroom update schedule, design and upgrade FAQs, and general
electronic classroom information. The team also facilitated videoconference events for the Board of Trustees,
Faculty Senate, and University press conferences, such as the discovery of Earth Claw by Dr. Bonnan and his team.
Desktop and Hardware Support combined Windows and Mac support; improved communication/collaboration with
colleges by holding monthly meetings with college technology representatives; participated in beta testing of
Windows 7 and Office 2010 with the departments of Computer Science, Engineering, and Manufacturing
Engineering Technology; and is developing a website for a new Western partner that will offer educationally
discounted software to all students, faculty, and staff.
uTech Computer Store: is now managed by John Louden. The store now offers a warranty repair specialist, Kris
Robinson; a new student Apple Representative, Derek Hammond; a new location in the main Union concourse,
and new products. Apple reauthorized the Store March 28, 2010.
Web Support Services: is led by Jeremy Merritt. The redesigned Website will be initially deployed by June 4,
2010. Updating of the 15,000 Webpages and 2,000 broken links will be a campus-wide initiative. The campus portal
is currently being beta tested by members of the Internet Technology Advisory Group, University Technology
Advisory Group, and President Goldfarb. It is anticipated that the portal will be launched campus-wide in
Quad Cities, Planning and Technology
23
September 2010. In addition to these efforts, Jeremy and his staff continue to support the University’s Web
accessibility efforts.
In supporting all three values of the Institutional Strategic Plan for Technology, Darrell Dohrman coordinates
special projects and project management. This includes Big IP Project implementation, change management, the
automated inventory of all classroom learning spaces, the University Technology Communication Committee, as
well as coordination for the electronic classroom update project, installation of security cameras, sensitive data
discovery and cleanup project kick off, and documenting University Technology policies and procedures in an
operations manual. Dr. Tere North has also been very engaged in special technology projects, including RFP
writing for a new ticketing system, computer lab surveys, internal evaluations of Support Center and Server Group,
and keeping content of the University Technology Website current.
In addition to coordinating daily operations of University Technology, Mike Dickson supported other technology
special projects. This includes fiber expansion (connections to Pearl/Pierce Street Business Center and the Wright
Residence are complete, the pathway from the Macomb to Quad Cities Campuses is mapped, and there are plans to
extend coverage in Macomb to the Agricultural Center); additional ResNet bandwidth; VOIP implementation in the
Support Center and expansion to the Quad Cities Campus; University Technology marketing and branding;
Windows 7, Office 2010, wireless security, and future campus lab planning. Mike also participated in the grant
leading to the development of the portal. He also participated in other proposals currently pending, including new
technologies for Western’s program at the Shedd Aquarium, creating digital communities throughout Western
Illinois, and fiber installation in northwest Illinois.
As University Technology advances institutional priorities, the University Technology Directors were charged to
work with the Vice President to:
a)
Review the portfolio of University Technology and allocate staff time and resources to our core functions
and highest priorities identified in Higher Values in Higher Education 2008-2018 and the Institutional
Strategic Plan for Technology. The material presented in this report demonstrates that we are successfully
supporting daily operations and campus planning.
b) Retain the agility to quickly respond to unexpected and emergent situations. Establishing process for
scanning university-owned computers for sensitive data and expeditiously working with end users to
eliminate this data is one of many examples demonstrating agility.
c)
Develop a centralized budget for University Technology, instead of operating according to subdivisions
and individual operating budgets. Richard Chamberlain, Kathy Barrett, and Margaret Taylor have
done exceptional work in this process. Our central funding, as described in division finances section,
enables the unit to respond to university budgetary reductions, while establishing personnel and operating
contingency funds to address high priorities and future reallocations.
d) Document and centrally locate all University Technology Materials. Jack Brown, Tim Rericha, and
Hank Knowles did an exceptional job leading a network documentation project, as has Darrell Dohrman
in documenting University Technology policies, procedures, and the change management process.
e)
Think of University Technology as one unit, deemphasizing subdivision names to end-users—the
importance is that end-users know how to contact us, not what we call ourselves internally. The branding
of uTech (logo, name badges, public displays) has deemphasized subdivision identification.
f)
Increase communication and collaboration within University Technology. These efforts include weekly
directors meetings with the vice president, two all-staff meetings to discuss priorities and goals (August 31st
and April 2nd), a re-designed University Technology Website, and coordination of efforts within University
Technology.
g) Support staff professional development in training, presentations, conferences, and workshops. This has
been supported in many areas including security, big IP, network and web management, Windows 7 and
Office 2010 to name just a few.
h) Engage with the campus community, through committees, task forces, governance groups and other
interactions when advancing institutional and technology goals. The six institutional technology
committees with 141 appointments; Matthew Clark’s monthly meetings with college technology
Quad Cities, Planning and Technology
24
representatives; spring and fall technology meetings with the vice president, university technology directors
and faculty and staff from each of the colleges, university libraries, and the Quad Cities Campus; and
University Technology’s participation in the Macomb town hall meeting on technology exemplify our
commitment to communication and collaboration.
i)
Remain open to diversity of perspective and thought. As a dynamically and ever-changing profession, the
strength of the University Technology staff is demonstrated in our creative and innovative actions
documented in this report.
Fiscal Year 2010 Budget, Enhancements, and Facilities Requests
The appropriated budget supporting the goals and priorities of the University Technology is $3.3 million. Of this
total, $2.7 million (81.3 percent) is allocated to personnel services and $617 thousand (16.9 percent) is allocated to
operations.
University Technology Appropriated Funds Budgets
Fiscal Year 2010
Operating
Assessment of Strategic Plan
Technology Infrastructure
Technology Security
University Technology
University Technology Services
$617,250
23,000
370,250
13,000
0
211,000
Personnel
Total
$2,691,468
0
1,338,671
96,420
123,144
1,133,233
$3,308,718
23,000
1,708,921
109,420
123,144
1,344,233
Committed to conservative fiscal management, University Technology engaged in $228,617 in cost savings and
avoidance activities as documented in the section on divisional finances. Through internal reallocation of funding,
University Technology also welcomed two new employees to the unit, Kevin Morgan in User Services and John
Louden in the Computer Store. Both employees have made valuable contributions to the unit as we advance our
priorities and goals.
Due to state cash flow issues, ordering for the Faculty Computer and Electronic Classroom upgrade programs was
suspended. University Technology did receive $83,000 to support scanning of university computers for sensitive
university data due to potential compromises of this data.
In addition to appropriated funds budgets, the Center for the Application of Instructional Technologies is fiscally
self-supporting and Telecommunications relies on local funding.
University Technology has no facilities requests at this time. However, the directors have been charged to work with
the Physical Plant to identify if there is opportunity to consolidate locations. University Technology is currently
located in five buildings on the Macomb Campus. Consolidation of space may yield operational efficiencies and a
return of space to support academic colleges and departments.
Fiscal Year 2011 Goals
1. Support daily operations of University Technology and the provision of a high-speed, reliable and secure
technological infrastructure.
2.
Focus on a high-quality end-user experience with high levels of satisfaction.
3.
Continue successful implementation of the technological priorities and goals from Higher Values in Higher
Education and the Institutional Strategic Plan for Technology.
4.
Within University Technology:
a.
Participate in the review and update of the Institutional Strategic Plan for Technology.
Quad Cities, Planning and Technology
25
5.
b.
Advance the priorities and goals identified in the directors’ annual planning and accomplishments
reports and the initiatives described in this report.
c.
Continue to increase communication within the unit and increase managers’ involvement in planning
and budgeting.
d.
Provide increased training and professional development opportunities. Human resources are an
organization’s greatest asset.
Continue studying/implementing new models of funding, given state cash flow and budget issues.
DIVISION FINANCES
The Division’s appropriated budget is $5.3 million, with 38.1 percent allocated to Western Illinois University-Quad
Cities and 61.9 percent allocated to University Technology. The Division exercises conservative fiscal management.
During Fiscal Year 2010, we engaged in $742,249 in cost savings and avoidance activities. Additionally, we
continue to look for future cost savings and avoidance activities in the years ahead. Two potential savings activities
are partnerships in fiber installation that could save the University over $2.5 million over a ten-year period, and the
conversion to VOIP that would save $1.1 million over a five-year period.
Quad Cities, Planning and Technology
26
Cost Savings and Avoidance Activities
All Sources of Funds
Fiscal Year 2010
Area/Action
Total Division
Amount
$742,249
WIU-Quad Cities
Administration
Reduce annual expenditures
$228,632
$17,221
17,221
Development
Did not use a fundraising consultant
Limited donor meals
Limited travel
$17,400
13,200
1,200
3,000
Marketing
FY10 budget reduction from FY09
Negotiated rate reductions
$90,276
48,500
41,776
Operations and Maintenance
Reduce annual expenditures
$11,234
$11,234
Office of Academic and Student Services
Travel freeze
Did not fill 2.5 FTEs
$67,727
2,000
65,727
Technology
Did not fill Data Processing position
Delay Macintosh training
Delay sound system purchase
$24,774
17,274
2,500
5,000
Planning
Did not receive FY10 funding for Strategic Plan implementation
Did not receive FY10 funding for Master Plan implementation
$285,000
85,000
200,000
Technology
$228,617
Technology Infrastructure
Virtualization of 31 servers
Software savings associated with server virtualization
$67,500
54,000
13,500
Technology Security
Reduce annual expenditures
$6,915
$6,915
Telecommunications
Did not fill retirement
Utilize Verizon PRI service
Reduce T1's
Eliminate use of one van
$120,509
60,120
53,000
7,245
144
University Technology Services
Did not fill open position
Quad Cities, Planning and Technology
$33,693
33,693
27
With a university-required 3.5 percent base reduction, the Division would be expected to return $186,990 in
appropriated funds to the institution. We exceeded this expectation. The base reduction exercise gave the Division
the opportunity to evaluate priorities, consider additional reallocations, and establish contingency funds for
operations and personnel in Macomb and the Quad Cities. In total, the Division will reduce and reallocate $292,715
in Fiscal Year 2011. This value is 56.5% higher than the minimal university expectation, and positions the division
to address future fiscal challenges and advance priorities and goals.
Planning Parameters and Results of the Appropriated Funds Budget Reduction/Reallocation Exercise
Fiscal Year 2011
Planning Parameters
1) Existing QPT staff positions will not be eliminated to
compensate for fiscal reductions.
Results
No currently filled staff positions were eliminated to
address the Division's reduction/reallocation
exercise.
2)
We will solicit input from all QPT staff and our
decisions will emphasize our highest priorities
Planning parameters were initially announced with
feedback from all staff solicited from the Vice
President in a March 12, 2010 e-mail. Staff feedback
was also solicited at the Quad Cities presentations
made by the Assistant Vice President and Directors
on March 18th and at the University Technology
presentations made by the Assistant Vice President
and Directors on April 2nd. The Assistant Vice
President and Directors solicited additional
University Technology staff feedback in an April 7th email.
3)
There will not be uniform reductions of 3.5 percent
across the Division.
The Division did not engage in uniform 3.5%
reductions/reallocations. The contributions from base
budgets were 5.5% ($112,715) from the Quad Cities
Campus, 20% ($5,000) from Planning, and 5.3%
($175,000) from Technology.
4)
Nor will QPT engage in pro-rata reductions in
operating and personnel services across or within areas
and/or campuses; so we can engage in priority-based
decisions.
As a total division, operating and personal services
funds were reduced 12.9% ($151,307) and 3.4%
($141,408), respectively.
Operating funds reductions/reallocations by area
were 1.7% for the Quad Cities, 20.0% for Planning,
and 22.9% for Technology.
Personnel funds reductions/reallocations were
achieved by not filling vacant positions. By area
personnel services funds reductions/reallocations
were 7.3% for the Quad Cities, and 1.3% for
Technology.
5)
Effective immediately, all vacant (current and future)
staff positions in QPT will be returned to the Vice
President in order to create a central pool of dollars to
support our highest priorities and needs.
Quad Cities, Planning and Technology
A total of $75,165 in unfilled position dollars remains
after meeting the Division’s $186,990 budget
reduction. A total of $58,637 will be used to support
60 percent of the University Architect’s salary,
leaving a balance of $16,528 that will be held
centrally by the vice president.
28
6)
The Division will establish a contingency fund to help
support future fiscal needs and divisional priorities.
An additional $5,000 will be held in the Quad Cities
Administrative Account as contingency reserve and
$30,560 in Technology as reserve.
7)
The Division will continue to engage and document
cost savings and avoidance activities.
The Division engaged in $742,249 in cost savings
and avoidance activities during Fiscal Year 2010.
These funds were reallocated to support the highest
priorities and needs.
8)
The Division will continue to document and
continually identify opportunities to streamline and
avoid duplication of efforts/services.
Results will continue to be documented in annual
planning and accomplishment presentations.
9)
The Division will remain fiscally conservative. Annual
expenditures will be compared to previous years to
evaluate our spending patterns.
Spending patterns will be evaluated quarterly.
10)
Appropriate local dollars will be used to support
divisional priorities.
Any use of student fee dollars will continue to require
consent from the Student Government Association on
the respective campus.
11)
The Division will aggressively pursue external funding
sources to support priorities and goals.
As of March 2010, Quad Cities, Planning and
Technology has received $2.1 million in external
awards. In March 2010, University Technology in
partnership with the Illinois Institute for Rural
Affairs applied for a $7.5 million, three-year
broadband training grant; additionally, the Quad
Cities Campus applied for a $750,000 federal grant
to support supercomputing in the School of
Engineering, and a $450,000 grant to support a
bioacoustics laboratory for Biological Sciences at
Niabi Zoo. Moreover, the Quad Cities Campus has
raised $1.8 million in its comprehensive fundraising
campaign, and this total excludes another $850,000
when WQPT becomes a part of Western Illinois
University (May 1, 2010).
On the Quad Cities Campus, budgetary reductions were achieved primarily by not filling vacant positions (3.5 FTE).
Two positions critical to our academic mission, an Admissions Counselor and Academic Advisor were filled. In
University Technology, appropriated funds reductions were achieved by not filling one vacant position, operating
funds reductions, and using local funds.
Quad Cities, Planning and Technology
29
Source of Appropriated Funds for Base Budget Reductions/Reallocations
Fiscal Year 2011
Source
Western Illinois University-Quad Cities
Do not fill advising support position
Reduce administrative budget
Do not fill GA position in Admissions
Do not fill Assistant Director in Student Services
Do not fill data entry position
Planning
Reduce operating budget
Amount
$112,715
$43,986
5,000
8,190
38,292
17,247
$5,000
5,000
Technology
Reduce operating budget
Do not fill Specialist II position
$175,000
141,307
33,693
Total Division
$292,715
Through difficult but necessary decisions, the Division met the 3.5 percent reduction, supported part-time relocation
of the University Architect to support Riverfront Campus construction, and the establishment of divisional
contingency funds for operating and personnel services.
Reallocations from Appropriated Funds Base Reallocations
Fiscal Year 2011
Action
Return 3.5% to the University
Fund 60% of University Architect position
Establish vice president contingency fund (personnel)
Establish contingency fund (Quad Cities operations)
Establish contingency fund (Technology operations)
Amount
$186,990
58,637
16,528
5,000
25,560
Total Division
$292,715
As these reductions/reallocations are implemented, the Division will proceed with two new hires. Both of these hires
will be funded by internal reallocation of funds and no new monies are requested from the University. With
agreement from the Provost and Academic Vice President, funds will be transferred to the Quad Cities Campus to
support an Office Support Associate to oversee the testing center and provide support to faculty teaching distance
education courses. Telecommunications will also be stationing a locally funded employee on the Quad Cities
Campus. This position will support VOIP and Quad Cities network management.
At the same time, the Division also supports the College of Business and Technology’s request for a support
position in the School of Engineering. Currently one staff member, Lois Retherford, provides administrative
assistance and faculty support. Lois was temporarily located at the Caxton Building to support initial opening and
operations of the program in a new faculty. However, her primary assignment is to serve as an Admissions and
Records specialist for the Quad Cities Campus. With time being finite, critical registrar services and administrative
support has been temporarily limited as Lois also serves the College of Business and Technology.
Quad Cities, Planning and Technology
30
The Quad Cities Campus also seeks funding from Academic Affairs for an additional academic advisor. The former
Dean of Arts and Sciences agreed to fund a position, while the Vice President temporarily added responsibilities to
existing staff. To date, funding has not been transferred.
Recognizing the challenging fiscal context, the Division is only requesting appropriated funds for two new staff
positions should funding become available. The first position request is for an academic support specialist on the
Quad Cities Campus to address the academic support needs of linkages students, students on academic probation,
and students who were re-enrolled at the University. Justification is provided in the position request. Such a position
is consistent with the University’s core value of academic excellence and the commitment to the individual learner.
With Building One opening in the next 12-18 months, now is the time to develop a prioritized staffing growth plan
for the Quad Cities Campus. The Quad Cities Administrative Team will be developing a prioritized staffing growth
plan for the campus, following parameters identified in the Growing Our Two Campuses Special Emphasis in the
University’s Self Study for re-accreditation from the Higher Learning Commission-North Central Association of
Colleges and Schools. The Vice President will work with Academic Affairs to do the same for faculty positions.
With growth plans to be further developed, there are several mission-critical staff positions that must be highest
priority in the University’s Fiscal Year 2012 Operations Recommendations to the Illinois Board of Higher
Education. This includes staffing related to:
•
Campus Security. The Quad Cities Campus currently contracts for 2.5 FTE to provide stationed
security personnel on-site. The seven-mile distance between 60th Street and the Riverfront Campus
precludes immediate response to a given situation.
•
Campus Operations and Maintenance. The Quad Cities Campus currently supports 3.0 FTE for the
current 60th Street facility and Caxton Building. This includes a total budget of $183,500 for operations
and $145,282 for personnel services. Moreover, unlike the Macomb Campus, there is no base funding
for campus permanent improvements. All major initiatives have been reallocated from the
administrative budget with year-end funding. This practice is not sustainable.
•
Campus Utilities. The University currently budgets $100,000 for the 60th Street facility. There are
currently no identified funds for Riverfront Campus.
•
Faculty Support. The current faculty support to faculty ratio of the Macomb Campus is 1:9 and it is
1:33 on the Quad Cities Campus. There is limited capacity to extend our support at current staffing
levels as the campus continues to grow.
•
Administrative Support. While we are committed to controlled staff growth, there is immediate and
documented need for administrative support. The Vice President’s Administrative Aide also provides
administrative support for three other FTE and coordinates all campus special events. The level of
administrative support is significantly disproportionate to Macomb.
As the Quad Cities Administrative Team prepares its long-term staffing growth plan during summer 2010, we will
be fiscally conservative. Western Illinois University retains administrative and instructional costs below the
statewide average. The $250.82 instructional cost per credit hour at Western is 14.3 percent below the statewide
average of the Illinois public universities. Moreover, our $63.55 administrative and support cost per credit hour is
20.9 percent below the statewide average.
University Technology is seeking a new senior database administrator position to lead compliance efforts associated
with sensitive data protection. Such a position is required to meet legislative requirements and the security of
campus computing. We also seek reinstatement of funding for the Faculty Computer and Electronic Classroom
Upgrade programs to support the academic excellence and educational opportunities of Western Illinois University.
This request is made to sustain progress made in previous years when funding was available. Our request directly
supports the University’s academic mission.
Quad Cities, Planning and Technology
31
SUMMARY
This report ends as it began…The Division of Quad Cities, Planning and Technology is comprised of approximately
200 employees. The strength of our unit and base of our accomplishments is our people. Together, we are
supporting the academic mission and service operations of Western Illinois University and we are advancing
institutional goals and priorities. Fiscal Year 2011 Appropriated Funds Budget Request forms and Fiscal Year 2010
Budget Enhancement Accountability forms are displayed in the pages that follow.
Quad Cities, Planning and Technology
32
Western Illinois University-Quad Cities
Budget Request Format
For Program Support FY11
I.
Unit submitting request: Western Illinois University-Quad Cities
Priority Number: 1
II.
Provide a short title of the initiative proposed for incremental funding: Office Support Assistant
III.
Provide a short description of the initiative proposed for incremental funding and how it relates to
the University’s goals, mission statement, or strategic plan.
The Quad Cities Campus administers over 1,400 examinations for faculty and distance learning
students annually. This was a function originally created by the School of Extended Studies.
However, the Quad Cities Campus does not receive any funding to support these functions, and
the faculty support to faculty ratio is 1:9, compared to 1:33 in Macomb. With a return of positions
to the University, the Quad Cities administration does not have funds to support testing center
personnel or operations, which is a mission critical activity.
IV.
Describe the specific accomplishments, and increases in productivity expected from this initiative
and how results will be measured or evaluated.
This position will support the testing center and faculty teaching in distance learning.
V.
Provide a listing of all incremental funds requested by the following categories:
Personnel Services :
Total:
$22,000
$22,000
VI.
Are the requested funds to be included as permanent increase in the unit’s base budget: Yes
VII.
Will the project be supplemented by other funds: Yes, the Quad Cities administrative account will
pay for the operating needs associated with the position.
Contact Person If Question: Joe Rives, 762-8090
Quad Cities, Planning and Technology
33
Western Illinois University-Quad Cities
Budget Request Format
For Program Support FY11
I.
Unit submitting request: Western Illinois University-Quad Cities
Priority Number: 2
II.
Provide a short title of the initiative proposed for incremental funding: Retention Specialist
III.
Provide a short description of the initiative proposed for incremental funding and how it relates to
the University’s goals, mission statement, or strategic plan.
The position will be charged with advancing undergraduate retention and graduation rates on the
Quad Cities Campus. This is a mission-critical position, offered in Macomb and at peer
institutions but not at the Quad Cities Campus.
We have no designated academic support structure for linkages students and students at-risk. In
fall 2009, there were seven linkages students, eight re-admitted students, and 27 undergraduate
students on probation. Of the latter, only seven persisted to the spring. This 17% persistence rate
compares to an 80% persistence rate for all other undergraduate students.
In Macomb, students receive academic support services from many designated offices and
functions, including University Advising and Academic Services Center, Student Development
and Orientation, and peer mentoring programs across campus. Such academic support does not
exist on the Quad Cities Campus. All of our peer institutions offer academic skills coaching,
general tutoring, and discipline specific tutoring. Most centers offer both professional and paid
peer tutors to help students succeed. For example, with an enrollment of 1,500 students, Texas
A&M – Texarkana’s academic support staff includes a Director of Student Support Services, 4
FTE Counselors, and 2 FTE Secretaries. We seek funding to establish a new center with one
professional FTE, growing the program based on student demand, need, and utilization.
IV.
Describe the specific accomplishments, and increases in productivity expected from this initiative
and how results will be measured or evaluated.
This position will provide comprehensive academic support and will be evaluated based on
numbers of students served, student satisfaction ratings, and advancements in campus retention
and graduation rates.
V.
Provide a listing of all incremental funds requested by the following categories:
Personnel Services :
Other Operating Funds:
Total:
$50,000 (for an A/P position)
10,000
$60,000
VI.
Are the requested funds to be included as permanent increase in the unit’s base budget: Yes
VII.
Will the project be supplemented by other funds: Yes, operations will be enhanced through
extramural funding.
Contact Person If Question: Joe Rives, 762-8090
Quad Cities, Planning and Technology
34
Western Illinois University-Quad Cities
Budget Request Format
For Program Support FY11
The Quad Cities Campus is also seeking partnership funding from Academic Affairs for a secretary/advisor in the
School of Engineering, and an additional academic advisor. As explained in the text of this report, we seek either
$20,000 to support the time and effort of Lois Retherford or full buy out of the position and funding to support a
Quad Cities academic advisor as agreed by the College of Arts and Sciences.
Quad Cities, Planning and Technology
35
Western Illinois University-Macomb
Budget Request Format
For Program Support FY11
I.
Unit submitting request: University Technology
Priority Number: 1
II.
Provide a short title of the initiative proposed for incremental funding: Technology Security
III.
Provide a short description of the initiative proposed for incremental funding and how it relates to
the University’s goals, mission statement, or strategic plan.
In Fiscal Year 2010, University Technology received one-time funding to support scanning of
university-owned computers for sensitive data in response to previous compromises of data. To
date, 2,223 computers are on an established scanning cycle. Of these computers, 840 (37.6%) have
contained sensitive data: 1.7 million Social Security numbers and approximately 45,000 credit
card numbers.
While remediation prevention and assistance is offered to all end-users, there is documented need
to continue scanning. There are over 5,000 computers on the University’s inventory yet to be
scanned and there are end-users with repeated occurrences of sensitive data on university-owned
computers. The University’s current license will expire at the end of the fiscal year, and base
funding is requested to sustain current practices.
In conjunction with the Identity Protection Act, the University is need of a highly skilled senior
database administrator to create data depositories to contain original and backup copies of
sensitive data that must be retained for external requirements. To do so requires that data is
aggregated, normalized and protected. This is a highly specialized function that cannot be
achieved through internal reallocation. It should also be noted that pending legislation such as,
Connecticut S.B. 1089, Illinois S.B. 1675 and Massachusetts H. 213 all contain provisions similar
to Washington’s and Minnesota’s liability provision that makes universities liable to banks or
financial institutions for costs incurred from a breach.
IV.
Describe the specific accomplishments, and increases in productivity expected from this initiative
and how results will be measured or evaluated.
The Chief Technology Security Officer is responsible for providing routine updates on the
scanning, remediation, and prevention efforts associated with both initiatives described above.
V.
Provide a listing of all incremental funds requested by the following categories:
Personnel Services :
Other Operating Funds:
Software Renewal:
Total:
$70,000 (for an A/P position)
10,000
15,000
$95,000
VI.
Are the requested funds to be included as permanent increase in the unit’s base budget: Yes
VII.
Will the project be supplemented by other funds: No.
Contact Person If Question: Joe Rives, 762-8090
Quad Cities, Planning and Technology
36
Western Illinois University-Macomb
Budget Request Format
For Program Support FY11
I.
Unit submitting request: University Technology
Priority Number: 2
II.
Provide a short title of the initiative proposed for incremental funding. Faculty Computer and
Electronic Classroom Upgrade Programs
III.
Provide a short description of the initiative proposed for incremental funding and how it relates to
the University’s goals, mission statement, or strategic plan.
The Faculty Computer and Electronic Classroom Upgrade Programs are stated priorities in Higher
Values in Higher Education 2008-2018 and the Institutional Strategic Plan for Technology at
Western Illinois University. We seek reinstatement of central university funding to continue these
initiatives.
IV.
Describe the specific accomplishments, and increases in productivity expected from this initiative
and how results will be measured or evaluated.
To build upon previous success when the program was funded. At the end of Fiscal Year 2009,
approximately one third of University classrooms were upgraded and one half of faculty
computers were in a four-year rotation. The program was suspended in Fiscal Year 2010 due to
state cash flow issues. Recognizing the challenging fiscal climate, the current fund request is 50%
of the level when the programs were initially designed and supported.
V.
Provide a listing of all incremental funds requested by the following categories:
Equipment and Instructional Materials
Total:
$250,000
$250,000
VI.
Are the requested funds to be included as permanent increase in the unit’s base budget: Yes
VII.
Will the project be supplemented by other funds: Yes, the previously funded program required that
academic colleges also demonstrate funding to support technology upgrades.
Contact Person If Question: Joe Rives, 762-8090
Quad Cities, Planning and Technology
37
Western Illinois University
Accountability Report for Program Support –FY10
I.
II.
III.
Unit submitting report: Western Illinois University-Quad Cities
Short title of the initiative receiving funding: Programming Study, Building Two.
Describe the specific productivity measures achieved (refer to submitted materials the previous year, or
year that funding was requested and provided).
We received $50,000 in one-time funding to conduct a programming study for Building Two. A statedefined Quality Based Selection process was completed. Hollabird and Root from Chicago was the selected
firm. A report, drawings, and 3-D model of the campus were completed. Having completed this Illinois
Capital Development Board requirement, we are now seeking release of state funding to support
architectural and engineering design planning for Building Two, while Building One is constructed.
IV.
Provide a listing of all funds expended to date by the following categories:
$50,000 in contractual
Contact Person If Questions: Joe Rives, 762-8090
Quad Cities, Planning and Technology
38
Western Illinois University
Accountability Report for Program Support –FY10
I.
II.
III.
Unit submitting report: University Planning
Short title of the initiative receiving funding: Accreditation Preparation.
Describe the specific productivity measures achieved (refer to submitted materials the previous year, or
year that funding was requested and provided).
A total of $15,000 in one-time funding was received to aid in the production of the University’s Self Study
for Reaccreditation from the Higher Learning Commission-North Central Association of Colleges and
Schools. At the time of writing this report, the Self Study is working through the governance process. When
completed, the Self Study will be grammatically edited and produced by Document and Publication
Services. Electronic and paper copy of the report will be shared with the on-site review team, members of
the campus community, and University Archives. Any unused funds will be returned to the University. No
funds have been expended at this time. The project will be completed by June 30, 2010.
IV.
Provide a listing of all funds expended to date by the following categories:
$15,000 in operations
Contact Person If Questions: Joe Rives, 762-8090
Quad Cities, Planning and Technology
39
Western Illinois University
Accountability Report for Program Support –FY10
I.
II.
III.
Unit submitting report: University Technology
Short title of the initiative receiving funding: Technology Scanning.
Describe the specific productivity measures achieved (refer to submitted materials the previous year, or
year that funding was requested and provided).
In response to previous potential compromises of sensitive data on university-owned computers, scanning
of sensitive data was implemented and routinized. One-time funding was used to support scanning. To date,
2,223 computers are on an established scanning cycle. Of these computers, 840 (37.6%) have contained
sensitive data: 1.7 million Social Security numbers and approximately 45,000 credit card numbers.
Remediation prevention and assistance is offered to all end-users.
IV.
Provide a listing of all funds expended to date by the following categories:
$82,000 in operations
Contact Person If Questions: Joe Rives, 762-8090
Quad Cities, Planning and Technology
40