Optegra Yorkshire Eye
Hospital
Quality Accounts 2012-2013
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CONTENT
Part 1: Statement of Commitment
Gareth Steer, Optegra UK Managing Director
Part 2: Our Priorities for Improvement 2012 / 2013
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

Statement of Quality , Sue Boyes Hospital Manager
Priorities for improvement
Statement of Assurance
Part 3: Review of our Quality Performance 2011/ 2012 “A Look Back”
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Part 1: Statement of Commitment
Optegra UK ltd is totally committed to fostering an organisational culture that puts the patient at the
centre of everything the Optegra Yorkshire Eye Hospitals does.
The Optegra Yorkshire Eye Hospital was established by its founding surgeons specifically to
demonstrate the highest levels of patient safety, clinical outcomes and customer satisfaction. It is
that vision that remains at the heart of our dedication to the highest levels of quality and reflected in
the Optegra mission statement - “To be the worlds most trusted choice for eye care"
The hospital was acquired in February 2010 by Optegra UK, who specialise in Ophthalmology
services across the country and is one of five hospitals based in the UK, with the others being
situated in Surrey, Solent, Manchester and Birmingham. As Managing Director of Optegra UK, I am
passionate about ensuring that high quality patient care is at the centre of all we do and how we
operate in all our facilities. This relies not only on excellent medical and clinical leadership in our
hospitals but also upon our overall continuing commitment to drive year on year improvement in
clinical outcomes.
Following the appointment of our new Head of Eye Sciences role in 2011, we have expanded the use
of Medisoft, the UK's only Ophthalmology specific patient pathway system that records patient
clinical data from onset to discharge. It has a comprehensive audit element that records both pre
and post-surgical outcomes and also surgical and anaesthetic complications. For the first time
Optegra UK will be able to produce consistent and high quality surgical outcome data for all of its
hospitals. Our Head of Eye Sciences, in conjunction with our consultant Ophthalmologist Medical
Director, will be instrumental in approving any new procedures and technologies into Optegra
hospitals and will also enable us to participate in a wide range of research projects.
As a provider of ophthalmic healthcare, we have worked hard in 2011 to synergise a structured
clinical governance framework and risk management systems across all our hospitals and we will
continually review our performance so we can drive improvements to the benefit of all our patients.
I believe that delivering clinical excellence depends upon everyone in the organisation; everyone is
responsible for ensuring that are delivering high levels performance and constantly seeking to
improve.
The requirement to ensure clinical excellence is the role of everyone in the organisation and is not
about reliance upon one or two people. Across Optegra we nurture teamwork and professionalism,
we value our people and set our targets high, and we work hard in every aspect of our services to
provide facilities of a high order. We believe in investing substantially in our people, our hospitals
and our equipment to ensure care is delivered in a consistent and safe manner at all times.
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Patient feedback is extremely important to us and we will undertake our second patient satisfaction
survey in May 2012 with the expectation we will maintain or improve upon our 2011 results of a
patient “certain to recommend Optegra” rating of > 62%”.
The Optegra Yorkshire Eye Hospital is accustomed to the disciplines of regulatory and contractual
requirements to assure health commissioners of our clinical performance and to report complaints
and serious incidents accordingly. The hospital maintains a Risk Register and reviews specific actions
to achieve risk reduction.
To the best or my knowledge as requested by the regulations governing the publication of this
document, the information in this report is accurate.
Gareth Steer, Optegra UK Managing Director
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Optegra Yorkshire Eye Hospital
Optegra Yorkshire Eye Hospital is a private hospital situated between Leeds and Bradford. The
hospital offers care to NHS patients, patients with private medical insurance and patients who wish
to fund their own treatments.
The hospital provides a full range of Ophthalmic services, including outpatient consultations,
diagnostics and surgery, through to follow-up care.
During the period January 2011 – December 2011 the hospital has seen 15,887 patients through its
doors, and 65% were treated under the care of the NHS.
Currently 25 specialist ophthalmic consultants work from the hospital and are supported by 18
clinical staff, a skill mix of Nurse’s, Healthcare Technicians and Optometrists and 15 Administration
staff, along with dedicated Facilities and Housekeeping support.
The hospital has built an excellent relationship with Leeds Teaching Hospital Trust, Bradford
Teaching Hospitals and Airedale Foundation Trust to deliver a collaborative approach to patient care.
Our field-based Professional Partnership Managers provide vital links to the Optometry community
and GP’s to ensure their needs and expectation are managed through a partnership referral process
and streamlined patient choice referrals.
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Part 2: Statement of Quality: Hospital Manager Sue Boyes
Optegra Yorkshire Eye Hospitals provides a full service directory of Ophthalmic
procedures, including cataract, retinal and ocular plastics, it also provides a
consultation only service to children from birth.
We strongly believe in ensuring patients are fully informed about each step of their
care. Our medical and clinical teams spend dedicated time on patient preparation for
surgery; this not only reduces risk but alleviates patient anxiety.
Patient feedback and involvement in their care and treatment is paramount as it
helps us to ensure that we are delivering the right care and treatments that are
evidence based and effective.
We ensure our services are delivered by the most appropriate qualified clinicians
and nurses with the relevant skills required. This is managed by a robust recruitment
and training process. It is important to have the right role at the right time in order
to deliver safe and excellent care.
Through our integrated governance process we foster a "no blame culture" to
ensure openness in reporting serious incidents, complaints, near misses and
equipment failures.
We have over 50 clinical and quality policies that are reviewed annually against
national guidance.
Specific work in collaboration with our commissioners has been undertaken in 2011
to align our polices on Safeguarding to Department of Health guidance. Robust
processes have been put in place to allow staff to openly report abuse and notify the
relevant body.
Optegra UK and Optegra Yorkshire Eye Hospital are keen to learn throughout its
organisation and implement and support changes in clinical practice to ensure
patient safety at all times.
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Part 2
Priorities for Improvement 2012/2013
The priorities for improvement have been determined by evaluating and acting upon our
governance processes and learning from our patients and staff. The priorities are supported
by the Medical Advisory Committee.
We have a clear commitment to our patients and we work in partnership with the NHS to
ensure our services are safe and of high quality. We constantly strive to improve clinical
safety and standards by a process of governance, including audit and feedback from all
those experiencing our services.
Patient Safety
1, Never Events are serious and largely preventable patient safety incidents that should not
occur if preventable measures have been put in place. There are 25 nationally recognised
never events of which 4 are core to the hospital and will form part of our measurement of
patient safety during 2012/13.
 Wrong site surgery – the Optegra Yorkshire Eye Hospital implemented the World
Health Organisation (WHO) recommendation for safer cataract surgery checklist. The
checklist is a tool used throughout cataract surgery to improve the safety of surgery
by improving good communication and setting out safety checks throughout cataract
surgery; the hospital had a 98% compliance rate for completion of the checklist and
will continue to audit and evaluate its use throughout 2012/13.
 Wrong Implant / prosthesis – “Wrong intraocular lens implant; learning from
reported patient safety incidents” (SP Kelly Feb 2011) showed that a large
percentage of incidents of wrong implantation of IOL were due to wrong IOL
selection. The Optegra Yorkshire Eye Hospital experienced one Never Event of this
category in 2011 and has since put in place in (February 2012) a robust Optegra
Wide Lens Check Protocol; this will be under a strict audit review and reported to the
Integrated Governance Committee Steering Group (IGCS) on a quarterly basis.
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 Retained Foreign Object Post Operation - this rarely occurs due to the nature of
our surgery but extra vigilance will be undertaken due to the tiny microscopic
sutures used sometimes, this will be audited via the WHO check sheet
 Overdose of Midazolam during conscious sedation – minimal procedures require
the need for sedation at the Optegra Yorkshire Eye Hospital but the use will be
monitored and reported under policy guidance.
2, VTE Risk Assessments – due to the nature of our services; surgery that is less than 90
minutes in duration, the need to assess for VTE risk is minimal. A series of elimination
questions are used by the pre assessment staff to determine any likely risk and an audit is
place and will monitored during 2012/13.
3, IT Solution for Enhanced Patient Safety - from April 2012 the Optegra Yorkshire Eye
Hospital has entered into a contract with NHS Airedale Bradford and Leeds for the provision
of NHS services, through the Commissioning of Quality & Innovation Payment Framework
(CQUINS). Payment will be conditional on achieving quality improvement in the following
area.
 Clear and effective E-communication with GPs following day case/inpatient discharge and
outpatient attendance
4, Infection Prevention and Cure – a comprehensive programme has been in place during 2011 with
an increase in promoting staff and patient awareness. Audits that were undertaken and will remain
priority in 2012/13 are:
 Sharps disposal
 Surgical Scrub technique
 Hand Hygiene
5, Cleanliness - environmental audits were completed as per the High Impact Intervention
VIII (DOH Saving Lives: Reducing Infection, Delivering Clean and Safe Care 2007). This
evidenced the need for a new cleaning matrix. The introduction of “the green label system”
is used to evidence cleanliness to patients and staff.
Cleanliness is a prime focus of first impressions by our patients and will remain a priority for
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2012/13
A compliance rate increase of 20% has been seen in the 12 months to March 2012
Patient Experience
Patient feedback in 2011 has shown that some patients are experiencing a wait within the
clinic areas for their appointments and also that the patient discharge information needs to
be clearer. Optegra Yorkshire Eye Hospital has recognised an opportunity to improve within
this area.
o A continued audit will be carried out through 2012/13 of patient waiting times in
clinic and work has been undertaken throughout Optegra to standardise our patient
literature. Each patient leaving the hospital will be given a take home pack specific
to the treatment they have undertaken.
o Optegra Yorkshire Eye Hospital will endeavor to create a Patient Focus Group, with
quarterly meeting to enable us to gain face to face feedback on our services.
Clinical Effectiveness
Optegra Yorkshire Eye Hospital, in collaboration with its sister hospitals within Optegra, has
in 2011 implemented a universal system to report and escalate clinical incidents. The
formulation of an integrated governance reporting document and an all hospitals “alert”
process helps us effectively action incidents in a timely manner and through quarterly
reporting to the Integrated Governance steering committee (IGSC) we can share lessons
learnt and disseminate best practice to the hospital clinical teams.
From May 2012, a monthly Clinical Incidents / Near Miss conference call will be held to
share any incidents from each of the hospitals within that month, this will help re-inforce
our open and honest culture of patients safety incident reporting and will aid in
disseminating lessons learnt and aligning best practice at all times.
Quality Data & Audit
Optegra Yorkshire Eye Hospital installed its NHS N3 connectivity during 2011; this enabled
our NHS team to communicate securely and safely via the NHS.net email account. This also
allows our activity and financial data to be received via the Service Users System (SUS).
Staff will undergo training on the NHS Choose and Book system during 2012, which will
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enable patients to access our services with ease and help our clinical team triage the patient
referral for the best possible care.
During 2012/13 reporting via this system will be monitored with our commissioners to
ensure accuracy and financial payments are made in line with the Payment by Results
Framework 2012/13.
Optegra Yorkshire Eye Hospital will improve on its Quality data reporting and submit the
agreed quality and performance reports to the commissioners on a monthly basis during
2012/13.
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Statements of Assurance on Quality
In accordance with The National Health Service (Quality Accounts) Regulations 2010
Optegra Yorkshire Eye Hospital makes the following statements of assurance:
1. During 2011/12 the Optegra Yorkshire Eye Hospital provided Ophthalmology services
to the NHS through the NHS Standard Acute Contract. It did not subcontract out any of
those services.
1.1. The Optegra Yorkshire Eye Hospital has reviewed all the data available to them on
the quality of care in all of these NHS services
1.2. The income generated by the NHS services reviewed in 2011/12 represents 100 per
cent of the total income generated from the provision of NHS services by the
Optegra Yorkshire Eye Hospital for 2011/12.
2. During 2011/12 no national clinical audits and one national confidential enquiry
covered NHS services that the Optegra Yorkshire Eye Hospital provides.
2.1. During that period the Optegra Yorkshire Eye Hospital participated in all national
clinical audits and all national confidential enquiries of the national clinical audits
and national confidential enquiries which it was eligible to participate in. (Note:
there were none specifically relevant)
The Optegra Yorkshire Eye Hospital is committed to acting on guidance resulting out of
national and local audits.
The National Confidential Enquiry into Patient Outcomes and Death (NCEPOD): An age old
problem 2010, looked into the death of elderly patient 30 days post emergency and elective
surgery, any lessons learnt and areas for improvement were noted and have been adopted
where relevant to our services
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Although there were no national clinical audits specifically relevant during the reporting
period, the Optegra Yorkshire Eye Hospital held the following local clinical audits as follows:
Hospital
Audit
% Compliance
Optegra
Medicines Audit
100%
Yorkshire Eye
WHO surgical check 98%
list
Patients Notes
Audit
98%
Hand Hygiene
99%
Surgical Scrub Audit 92%
2.2. The reports of the local clinical audits were reviewed by the provider in 2011/12 the
Optegra Yorkshire Eye Hospital intends to take the following actions to improve the
quality of healthcare provided.



Adhere to best practice for Medicine Prescribing
Adhere to the WHO recommendations on Safer Cataract Surgery
Adhere to Afpp guidance on length of first surgical scrub
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3. The number of patients receiving NHS services provided by the Optegra Yorkshire Eye
Hospital in 2011/12 that were recruited during that period to participate in research
approved by a research ethics committee was nil.
The Optegra Yorkshire Eye Hospital had a no research policy during the reporting period.
4. The Optegra Yorkshire Eye Hospital income in 2011/12 was not conditional on achieving
quality improvement and innovation goals through the Commissioning for Quality and
Innovation (CQUIN) payment framework because being offered income conditional on
the framework was not mandatory under the NHS acute service contract for PCTs during
the reporting period.
5. The Optegra Yorkshire Eye Hospital is required to register with the Care Quality
Commission and its current registration status is registered. The Optegra Yorkshire Eye
Hospital has the following conditions on registration: none.
The Care Quality Commission has not taken enforcement action against Yorkshire Eye
Hospital during 2011/12.
The Optegra Yorkshire Eye Hospital was registered during this period under the Health and
Social Care Act 2008
6. The Optegra Yorkshire Eye Hospital is subject to periodic reviews by the Care Quality
Commission and the last review was in November 2011. The CQC’s assessment of the
Optegra Yorkshire Eye Hospital following that review was fully compliant and no
inspection required.
The Optegra Yorkshire Eye Hospital intends to take the following action to address the
points made in the CQC’s assessment (No actions to review in this period].
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Statement of Quality Delivery
The Optegra Yorkshire Eye Hospital operates a quality framework to ensure it is
accountable for improving the quality of its services and safeguarding the highest
standards in creating an environment where clinical care will excel.
Infection Control
The Optegra Yorkshire Eye Hospital has a very low rate of hospital acquired infections. Infection
Prevention and Control Management is very active. An annual plan is developed, IPC committee
meetings are held on a quarterly basis, supported by NHS Airedale Bradford & Leeds and a
consultant microbiologist as chairman.

In 1998 a study reported that there are 1 in 350 cases of Endophthalmitis (a serious infection
in the eye following surgery) within the NHS; there has been 1 case in the last 10 years at the
Optegra Yorkshire Eye Hospital.

We comply with mandatory reporting of all alert organisms including MRSA and Clostridium
Difficile .There has never been a case of MRSA or Clostridium Difficile at the Optegra
Yorkshire Eye Hospital
Education of staff is paramount; the Optegra Yorkshire Eye Hospital undertakes mandatory training
and a training booklet has been developed for staff to complete as an ongoing assessment of
knowing their working environment.
The Optegra Yorkshire Eye Hospital signed up to the National Patient Safety Agency NPSA Clean
Hands Campaign, posters were displayed, and staff, patients and visitors were actively encouraged
to promote good hand hygiene.
Hand hygiene and Surgical Scrub Technique are continually audited by observation and will continue
to be a priority during 2012/13. Audit for the period February 2012 presented below.
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Surgical Scrub Audit Results February 2012
Consultants time taken for 1st scrub
Feb 2012
4.5
4
3.5
Time in minutes
3
2.5
2
1.5
1
0.5
0
13
11
3
25
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Consultant
15
14
20
12
15
Nurses time taken for 1st scrub
Feb2012
4.5
4
Time in minutes
3.5
3
2.5
2
1.5
1
0.5
0
8
7
11
9
10
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Nurse
Return to Theatre
The Optegra Yorkshire Eye Hospital treats approximately 300 patients for surgery each month. This is
planned surgery, and monitoring the numbers of patients who return to theatre is very important.
The value is to identify any trends in either the surgical procedure or a specific surgical team.
The Optegra Yorkshire Eye rate of return is very low, in 10 years the Optegra Yorkshire Eye Hospital
has undertaken over 20,000 surgical procedures with 4 return to theatre = .234%.
Staffing in the Work place
The Optegra Yorkshire Eye Hospital has a dedicated team of clinical staff with a collective experience
in Ophthalmology of well over 100 years.
o
Sickness, absence rates and staff turnover rates for 2011 are 14% turnover and 2% absence,
which is below the national average of 2.5% absence rate (www.statistics.gov.uk) 2010
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o
Staff appraisals are undertaken annually, and reviewed at 6 months, these directly link to
Optegra UK's performance and training systems. The following work has been undertaken in
2011 as a direct result of our Staff survey; to improve on training and development,
communication and reward and recognition.
 Learning and Development Programme
 Role Coach
 Talent Management
 Communication
Who’s Who’s on the intranet
Quarterly newsletter
Quarterly Town Hall meetings at each hospital
 Reward & Recognition
Give as you Earn
Long Service Awards
Shared Values Recognition
Raffle ticket awards for exceptional work
o
Staff satisfaction scores for 2011 showed 51% of Optegra Yorkshire Eye hospital staff
hospital would recommend Optegra to a friend. Having acted on feedback during the 2011
survey and implementing the improvements above our expectation is to see an increase in
staff satisfaction levels from our 2012 survey
o
The number of significant staff injuries was none for the period 2011 / 2013
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Part 3
Review of our Quality Performance 2011 / 2012
“A Look Back”
The following are the areas for improvement that were highlighted in the Optegra Yorkshire
Eye Hospital Quality Accounts for the period 2011 / 2012

Implement and evaluate the WHO surgical cataract check list
Improvements made in 2011: The Optegra Yorkshire Eye hospital effectively
implemented the WHO cataract surgical check list and is currently seeing a 98%
compliance rate.

Improving outpatient waiting times for patients within clinic
o In response to: Patient satisfaction survey April 2011
Improvements made in 2011: The Optegra Yorkshire Eye Hospital through its patient
survey identified the need to look at wait times in clinic; an audit was undertaken
with an action plan put in place.
o A new streamlined patient check in process was put in place
o Meet and greet only was put in place on reception, telephone calls were
moved off site, creating a much calmer and stress free welcome.
o Consultant timekeeping issues were addressed
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Implement a universal Integrated Governance process across its hospitals
o In response to moving from 1 hospital into 5 hospitals within one
organisation can potentially impact patient risk and safety
Improvements made in 2011: The Optegra Yorkshire has implemented the new integrated
governance document for all its governance meetings.
This document:
o Reports in a standardised way
o Reports quarterly to the Integrated Governance Steering Committee
o Attends the monthly clinical incident / near miss national conference call
Eliminating Mixed Sex Accommodation (EMSA)
The Optegra Yorkshire Eye Hospital has an EMSA plan in place and submitted its monthly
report to the commissioner during 2011/12; there were no breaches during this period.
The Optegra Yorkshire Eye Hospital displayed on its website a declaration of compliance to
EMSA as set out by the DOH. This will be undated for the period 2012/13.
Complaints
The Optegra Yorkshire Eye Hospital has received 1 written and 2 verbal complaints during
the 2011/12 all were resolved at hospital level. None were referred to the ombudsman.
Quality Accounts: Reporting Requirements for 2011/2012 and planned changes for
2012/13
Optegra Yorkshire Eye Hospital acknowledges the communication dated 16 th February 2012
outlining requirements for 2011/ 12 Quality accounts submission and the changes for
2012/13. Having looked at the new set of core quality indicators Optegra Yorkshire Eye
Hospital feels not all the indicators are relevant to the services it provides, but will work
with the commissioners to ensure we are measuring against those that are, mainly:
o Domain 4: Ensuring that people have a positive experience
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o Domain 5: Treating and caring for people in a safe environment and protecting them
from harm.
We believe the areas of improvement demonstrated throughout 2011/12 have been
fundamental in providing the highest quality Ophthalmic care , which we know is high on
our patients and commissioners agenda.
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Stakeholders views on the 2011-2012 Quality Account.
Yorkshire Eye Hospital Quality Accounts 2011-2012
Statement by Bradford District LINk Care Quality Working Group (CQWG)
We welcome this opportunity to submit a statement on the Yorkshire Eye Hospital (YEH)
Quality Accounts (QA).
The report is clear and suggests to us that the YEH is a well-managed hospital.
The Trust’s approach to open reporting of serious incidents, near misses, equipment failure
and patient complaints thanks to a “no blame culture is highly commendable. However, we
would welcome more detail describing what has been leant from audits, policy reviews and
patient feedback and what were the changes to procedures that were implemented for
example:

What in practice were the changes implemented to align with Department of Health
guidance on safeguarding to allow reporting of abuse mentioned in part 2?

What in detail were the changes implemented following the wrong implant episode
in 2011?

What precisely did patients say about waits in clinical areas and lack of inadequate
discharge information?

What changes to cleaning regimes were introduced and what was the before and
after compliance rate that increased by 20%
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
A simple description of the manner in which audits of cleaning scrubs were carried
out would be welcome and would greatly help comprehension of the two tables
published

An analysis of the subjects covered by the small number of complaints received and
the manner in which they were resolved would be useful

We would be interested to learn in more detail the way in which field-based
Professional Partnership Managers provide vital links to the Optometry community
and GP’s to ensure their needs
We are pleased to see that lessons appear to have been learnt and that continual
improvement in practice has resulted but we believe that it would reflect well on YEH to tell
a fuller story.
We very much welcome the YEH’s commitment to establishing a Patient Focus Group.
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NHS Bradford and Airedale statement on
Optegra Yorkshire Eye Hospital (OYEH)
Quality Account 2011/12
NHS Bradford and Airedale (part of the NHS Airedale, Bradford and Leeds
cluster PCT) welcomes the opportunity to comment on Optegra Yorkshire Eye
Hospital’s Quality Account for 2011/12, the third quality account since the
national introduction of Quality Accounts.
As a commissioner of care services on behalf of the local population, we
believe this Quality Account demonstrates a commitment to quality
improvement and high quality services. The Operating Framework for the
NHS in England describes quality as spanning three areas: safety,
effectiveness and patient experience. This Quality Account provides an
overview of these areas and overall is a fair reflection of the provider’s
achievement of quality of service delivery against the backdrop of a changing
NHS.
Delivering care and treatment in an organisation with specialist ophthalmic
services requires strong commitment to continuously monitoring and
delivering high quality patient care. NHS Bradford and Airedale (NHSBA) are
pleased to note early engagement with the commissioner in the development
of this Quality Account.
Optegra Yorkshire Eye Hospital (OYEH) has continued to make significant
progress over the past 12 months to improve the quality of patient care and
services. The need for improvements in the last year has been addressed
positively despite competing priorities. In light of these challenges, we are
especially pleased to note the following achievements:
Optegra Yorkshire Eye Hospital is registered with the Care Quality
Commission and their registration status is fully compliant and no
enforcement action has been taken by the CQC.
Optegra Yorkshire Eye Hospital is compliant in eliminating mixed sex
accommodation to deliver increased privacy and dignity for patients.
It is pleasing to note that patient feedback in response to the April 2011
patient survey has resulted in improvements to the patient experience
Where incidents occur, Optegra Yorkshire Eye Hospital is open and
transparent in reporting these to the commissioner and works well with
the commissioner to learn and implement lessons from incidents.
Optegra Yorkshire Eye Hospital is part of the wider Optegra group ‘Red
ball’ project which is driving governance standards throughout the
organisation. The reporting of incidents is considered as positive by
NHSBA in that it is an indication of an organisation's safety culture and
this is actively encouraged.
NHSBA welcome the Hospital’s on-going collaboration with the
commissioner and proactive management of infection prevention and
control and health care associated infection assurance.
The Hospital did not participate in a Commissioning for Quality and Innovation
(CQUIN) scheme in 2011/12, however, they are doing so in 2012/13. It is
hoped Optegra Yorkshire Eye Hospital’s participation in the CQUIN scheme
will drive forward improvement in patient and clinician communication.
In reviewing this Quality Account, NHSBA would recommend that further
opportunities to enhance the quality of patient care and services should be
considered within the Hospital priorities:
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Optegra Yorkshire Eye Hospital acknowledges national patient and staff
survey data however, not all data was available to the Hospital at the time
of developing the Quality Account. Acting on the findings of survey results
to improve patient and staff experience is essential for continued delivery
of quality. NHSBA would welcome inclusion of such in the 2012/13 Quality
Account.
Plans, actions and outcomes in relation to training, capability, deployment
and skill mix of the workforce to deliver against the priorities outlined within
the Quality Account could be incorporated and strengthened in future
accounts and NHSBA anticipate such reporting to be realised throughout
2012/13 through the contract mechanisms.
This Quality Account covers a broad number of areas and would be
enhanced with the inclusion of further information relating to complaints; in
particular, reference to examples of learning within the body of the Quality
Account would be valued.
NHSBA acknowledges the continued prioritisation of investment that the
Hospital has made in its services over the last year and its continued
intentions for quality improvements in 2012/13. It is clear that the Hospital has
many committed and enthusiastic staff members who contribute to a positive
experience for patients.
NHS Bradford and Airedale commends Optegra Yorkshire Eye Hospital for its
proactive approach towards providing high quality services for its patients.
Dr. Damian Riley
Medical Director, NHS Airedale, Bradford and Leeds
On behalf of NHS Airedale and Bradford
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