Quality Accounts for Alpha Hospitals 2010 to 2011 Alpha Hospitals Quality Accounts 2010 to 2011 Page 0 of 21 1. Quality Narrative Statement from the Chief Executive I am delighted to welcome you to our second dedicated Quality Account which describes the quality and standard of the care and services we provide. The aim of this document is to illustrate how important quality is to our organisation and how it underpins all of our work. It outlines our quality achievements during 2010/11 and sets our out objectives to further enhance the quality of our services for the benefit of service users during 2011/12. In compiling this report we have liaised closely with our Board, our clinicians, service users and carers and NHS Commissioners and other key stakeholders. Alpha Hospitals was established in 2002 to meet the growing need for small specialist units providing care for patients with enduring mental illness. It is the group’s aspiration to provide hospitals where staff can feel pride in their work and patients can receive a holistic approach to treatment providing the best care possible. It is our objective to provide a culture and an environment where staff feel they belong, are happy in their jobs and patients feel their contribution is valued in the development of services. We believe that to provide a professional service, it is paramount to preserve the integrity and commitment of the team. We must value each other and put the patients first in everything we do. Our Mission is to deliver the highest standard of patient care which is clinically effective in a manner which respects people’s dignity, privacy and individuality in a safe, homely setting. The primary aim of Alpha Hospitals is to provide specialist psychiatric services that meet the needs of the local community. The company works toward partnership arrangements with the NHS through the development of good working relationships, an informed understanding of the local needs and a unique integrated approach to the commissioning of services. Alpha Hospitals is committed to the continued development of an organisational culture which allows the accommodation of an underlying approach of continuous quality improvement. Our comprehensive quality framework makes explicit to all care staff the organisation’s expectations and vision regarding clinical standards and lines of accountability. Lead clinicians and senior managers are encouraged to show a clear commitment to care quality improvement through the inclusion of clinical governance as a key strategic and operational priority within the hospital structure and operations. All staff members are involved in measurement of performance and its analysis thereby leading to continuous performance improvement. This means that service-wide Alpha Hospitals Quality Accounts 2010 to 2011 Page 1 of 21 as well as team and individual specific quality improvement initiatives are promoted, supporting a culture of learning from experience and innovation in care delivery. We strive for the highest quality and to ensure this we make continuous improvements within an environment of openness, transparency, innovation, safety and reliability. To facilitate this, our services are delivered based on the outcomes of robust internal and external audit processes. We regard highly the views of the people who use our services and we constantly monitor and review practice and actively encourage external influence through service user / carer groups and peer review. We would like to thank our staff, service users and carers, NHS Commissioners and other key stakeholders for their continued support over the past year in helping us strive for excellence. We look forward to working with them in partnership during the forthcoming year to further improve the quality and effectiveness of our services which we recognise as essential in the challenging climate faced by the NHS. We would welcome your feedback on the Quality Account and if you would like to let us know your views please contact the Senior Clinical Nurse Director on 0161-762-7247. As the Chief Executive of Alpha Hospitals I can confirm that, to the best of my knowledge, the information contained in this document is accurate. This Quality Account was approved by the Board on 4 June 2011. Patricia Hodgkinson Chief Executive Officer Alpha Hospitals Quality Accounts 2010 to 2011 Page 2 of 21 2. Quality Performance Priorities for Quality Improvement 2010/11 Following consultation with key stakeholders, Alpha Hospitals’ top four priorities for quality improvement in 2010/11 are: 1 User and Carer Involvement 2 Care Programme Approach (CPA) 3 Recovery planning 4 Physical wellbeing 5 Improving Outcomes These priorities reflect improvement goals identified through Alpha Hospitals own clinical governance arrangements and they also complement the priorities identified by NHS Commissioners via Commissioning for Quality and Innovation measures included in the 2011/2012 NHS standard mental health contract. They are also in keeping with the national and regional secure services Quality, Innovation, Productivity, Prevention (QIPP) programme, the Government strategy ‘No Health without Mental Health’ and other key national priorities for mental health services specifically in relation to patient safety, personalisation, measurable outcomes, choice, service innovation and tackling stigma and discrimination. These priorities have been identified and this report developed with and for key stakeholders including lead clinicians and managers within our own organisation who work within each of our specialist service streams as follows: Medium Secure Male Mental Illness Low Secure Male Mental Illness/Personality Disorder Medium Secure Personality Disorder Medium Secure Male Deaf Mental Disorder Low Secure Male Deaf Mental Disorder Low Secure Female Personality Disorder Low Secure Female Personality Disorder/Mental Illness Alpha Hospitals Quality Accounts 2010 to 2011 Page 3 of 21 Medium Secure Female Personality Disorder Medium Secure Female Personality Disorder/Mental Illness Low Secure Male Mental Disorder Locked Rehabilitation for Females Low Secure – PICU Service for Female Adolescents Low Secure – PICU Service for Male Adolescents Service Users and carers were involved in the consultation together with a range of interested parties including our own staff and NHS Commissioners. Each of the priorities for improvement is described in more detail below. Priority 1 – Service user and carer involvement Our goal is to provide a service user strategy and carer strategy which provides a range of opportunities for service users and carers to have a voice in service provision, service development and decision making, the impact of which can be evaluated regularly The goal is supported by our Involvement, Choice and Responsibility Strategy the purpose of which is to provide a strategic framework for a thorough and pragmatic approach to service user and carer involvement at Alpha Hospitals which makes a difference to the lives of service users and carers. The strategy is aimed at further development of strong involvement infrastructures and embedding service user and carer involvement into governance arrangements allowing patients and carers in partnership with staff to take an increasing role in meeting outcomes and responsibility in relation to choice and lifestyle. The Involvement, Choice and Responsibility Strategy is underpinned by the following Commissioning for Quality and Innovation (CQUIN) standards: Essen Scale Involvement, Choice and Responsibility Recovery Planning Alpha Hospitals Quality Accounts 2010 to 2011 Page 4 of 21 As a medium and low secure provider we will continue to measure our services by the use of the Essen Climate Evaluation Scale. The output from the Essen surveys carried out in 2010/2011 has been used to develop service specific action plans which will be implemented during 2011/12 to assist in achieving target improvements in service user experience and clinical outcomes. The involvement strategy implementation plan has been evaluated and re-formulated for 2011/12 to ensure we continue to strive towards and achieve involvement of service users in every aspect of their care and treatment, service delivery and service development, thus promoting and achieving personalisation. The new plan for this year includes delivery of the Shared Pathway and Patient Portfolio. Priority 2 – CPA Our CPA goal is to put people who use services at the heart of what we do. This will be achieved through empowering patients and carers to be equal partners with professionals in the CPA process through the implementation of CPA standards which have been defined by service users. This goal is supported by the following CQUIN standards: HoNOS/HCR-20 and other service specific clinical outcome measures Meaningful activity Involvement, Choice and Responsibility Recovery Planning Clear specifications for each patient group will be further developed to include specific assessments using the right tools for the best mental health practice in each service. We will achieve this in conjunction with the development of the shared pathway and patient portfolio. In adult services we will use HoNOS-secure, HCR-20, SAPROF, START, STORI, MOHOST and CAN-FOR and in Adolescent services we will use HONOSCA. Patients will be provided with information to assist their understanding of the assessment tools which are used. Patients will be encouraged to write their own reports for their CPA meetings with support from staff. Alpha Hospitals Quality Accounts 2010 to 2011 Page 5 of 21 We will build on the structured day for patients striking a balance between therapy and recreation and achieve a minimum of 25 hours meaningful activity to promote recovery and improve clinical outcomes. We will focus on preparation for patients to achieve some wider outcomes when they are discharged from secure care, for example gaining employment. We will implement a Recovery Action Plan based on the Sainsbury Centre framework for organisational change to demonstrate Alpha Hospitals engagement in delivering recovery orientated services and commitment to build on existing good areas of practice. We will promote patients and care staff to work in partnership towards a shared understanding of recovery. All patients will be able to make an informed choice with support regarding the most appropriate recovery tool for example Recovery Star, Wellness Recovery Action Plans. Feedback from patients and carers will be routinely used to measure performance and outcomes of our secure care services. Priority 3 – Recovery Planning Our goal is to further develop our recovery culture through real partnership working between the service user and care staff so they can work to a shared understanding of recovery resulting in an improved experience of care in secure services. This goal is supported by the following CQUIN standards: Recovery Planning Involvement, Choice and Responsibility Meaningful activity This is aimed at ensuring our services are recovery orientated and to ensure patients feel valued, respected and listened to. We will use the shared pathway and recovery framework as a new way of planning and following the journey made by people in our secure services, helping them towards achieving the lifestyle to which they aspire by providing a consistent approach based on a recovery model. Alpha Hospitals Quality Accounts 2010 to 2011 Page 6 of 21 All patients will be supported to complete a recovery plan with support from care staff and with the involvement of carers. Recovery workshops and recovery groups will be organised for each service regularly and key areas for development will be identified. A joint patient/staff report will be produced and progress monitored and evaluated as part of a joint work plan. We will continue to provide service user defined activity plans which promote a balanced and structured day linking with individual recovery plans and the shared pathway. We will assess activity plans using the agreed national definition of Meaningful Activity and record and evaluation on the agreed benchmarking tool. Priority 4 – Physical Wellbeing Our goal is ensure more people with mental health problems have good physical health. We will achieve this through our commitment to establish parity between the quality of physical health services which can be accessed by the general public and the physical health services we provide. This includes Health Promotion and establishing healthy lifestyles and choices which can be continues in the community. Our dedicated Nurse Practitioner will continue to lead on a physical health and health promotion strategy jointly with medical staff and senior nurses. The physical healthcare and health promotion group will continue to meet on a regular basis to review the physical healthcare and health promotion needs of our patients including relevant aspects of the General Medical Services Quality and Outcomes Framework. The physical health care group’s objectives for 2011-2012 include the following: Ward based healthy eating groups Training for all care staff regarding health promotion and how to help patients to make healthy choices regarding their lifestyle Introduce an in practice audit tool for physical health monitoring with training in its use for all qualified nurses Increasing physical exercise and weight management Progress will be monitored through audit and patient feedback which will be reported to the central clinical governance committee. Alpha Hospitals Quality Accounts 2010 to 2011 Page 7 of 21 5. Improving outcomes Our goal is to improve the measurement and reporting of outcomes achieved by the patients who use our secure services. This will work towards a focus on risk reduction and reducing the length of stay for patients in higher levels of security. This goal is supported by the following CQUIN standards: Meaningful activity Involvement, Choice and Responsibility Recovery Planning HoNOS/HCR-20 Length of Stay ESSEN Service specific assessment algorithms are in place for use during 2011/12 which set out a structured approach to the assessment of patients with a focus on a number of areas which are fundamental to a patient’s journey in secure care. These include, for example, risk and safety to others, mental health, relationships and recovery. We will produce guidance and quality standards across services to further define, develop and standardise treatment as we learn more through national bodies including NICE and NHS Commissioning boards. We will demonstrate commitment to the national and regional QIPP schemes through engagement in the development of the Shared Pathway and Patient Portfolio work streams. This will be achieved in partnership with our patients and carers and through sharing best practice across secure services. We will gain a better understanding of current length of stays for the patients in our services and develop strategies to reduce them. Progress will be monitored, measured and reported via CQUIN monitoring, CPA and related audits and patient and carer feedback. Alpha Hospitals Quality Accounts 2010 to 2011 Page 8 of 21 Statement Relating to Quality of NHS Services Provided Information required under the National Health Service (Quality Accounts) Regulations 2010 During the year ended 31 March 2011 Alpha Hospitals provided twelve types of services on behalf of the NHS comprising gender specific medium and low secure and locked rehabilitation mental health services. We have reviewed all the data available to us on the quality of care in all twelve of these NHS services. The income generated by the NHS services reviewed in the year ended 31 March 2011 represents 100 per cent of the total income generated from the provision of NHS services by Alpha Hospitals for the year ended 31 March 2011. Participation in Clinical Audits and Confidential Enquiries During the year ended 31 March 2011 six national clinical audits covered NHS services that Alpha Hospitals provides. Alpha Hospitals did not participate in the National Clinical Audit programme during 2011/12. However, we undertake a programme of local audit of clinical performance which is reported to the Clinical Governance Committee on each hospital site. We have a dedicated clinical audit department with dedicated staff who coordinate the clinical audit programme for each hospital. The clinical audit programme is designed to meet the audit requirements of government initiatives and demonstrates the achievement of group objectives, standardised approaches to care and treatment, outcome measures, and self- regulation of patient centred care and clinical practice. A clinical audit committee is established and includes members of the multidisciplinary team who are involved in carrying out audits within their own clinical speciality. We will introduce wherever possible in practice audits which can be carried out by Qualified Nurses whilst engaged in clinical practice for example, use of seclusion, physical health monitoring, the management of violence and aggression, rapid tranquilisation. Alpha Hospitals Quality Accounts 2010 to 2011 Page 9 of 21 The national confidential enquiries that Alpha Hospitals was eligible to participate in during year ended 31 March 2011 are as follows: National Confidential Enquiry into Suicide We report to The National Confidential Inquiry into Suicide and Homicide by People with Mental Illness (the inquiry) to identify individuals on the data sheets for whom we hold medical records to ensure all cases of patient suicide and homicide are included in the research undertaken by this group. We are involved in the following quality improvement programmes which were underway year ended March 2011; The Quality Network for In-Patient Child and Adolescent Mental Health Services (QNIC), Better Services for People who Self-Harm, Quality Network for Forensic Mental Health Services (QNFMHS). We will continue our involvement during the coming year and participate in the Prescribing Observatory for Mental Health (POMH-UK). The report of the National Clinical Audit of Schizophrenia which will be published in August 2011 will be reviewed by Alpha Hospitals and an action plan to improve the quality of healthcare provided will be issued to clinical teams within the organisation. The reports of 39 local clinical audits were reviewed by Alpha Hospitals in the year ended 31 March 2011 and we identified the following key actions to improve the quality of healthcare provided: Introduction of precise guidance for new nurses and training regarding personalisation and care planning Consent to treatment forms re-designed to incorporate all relevant guidance to maximise compliance with Code of Practice Completion of MDT risk assessments in conjunction with the patient to enhance their involvement in their own risk assessment and risk management Section 17 leave of absence form re-designed to improve recording of specific leave care plans and restrictions Management of Actual and Potential Aggression monitoring forms re-designed to meet the BILD code of practice Introduction of a clinical supervision passport to ensure staff are able to record all supervision they have accessed Alpha Hospitals Quality Accounts 2010 to 2011 Page 10 of 21 Educational processes and procedural changes made to ensure patients obtain the best from their CPA meetings Introduction of in practice audits for seclusion and physical health to ensure standards are always met by the clinical staff involved in actual clinical practice at the time Awareness campaign for Relational Security to enhance practice and continue to build on the See Think Act guidance to ensure it is fully integrated into practice. Participation in Research The number of patients receiving NHS services provided or sub-contracted by Alpha Hospitals in the year ended 31 March 2011 that were recruited during that period to participate in research approved by a research ethic committee was 1. A core group of professionals with an interest in research and development attends regular Research Governance meetings and reports to Central Clinical Governance in relation to developments in social, psychological practice, research and clinical guidelines. We are committed to improving the quality of care we offer and in contributing to wider healthcare quality improvement which is demonstrated through our involvement in clinical networks and research programmes which include: Development of the shared pathway and patient portfolio Research opportunities regarding the use of Essen Climate Evaluation Scale Research opportunities regarding clinical outcome measures in forensic mental health settings Accessibility of recovery tools for Deaf patients Goals agreed with Commissioners A proportion of Alpha Hospitals income in the year ended 31 March 2011 was conditional on achieving quality improvement and innovation goals agreed between Alpha Hospitals and any person or body they entered into a contract, agreement or arrangement with for the provision of NHS services, through the Commissioning for Quality and Innovation payment framework. Alpha Hospitals Quality Accounts 2010 to 2011 Page 11 of 21 Further details of the agreed goals for the year ended 31 March 2011 and for the following 12 month period are available on request from the Senior Clinical Nurse Director, based at Alpha Hospital Bury, Bolton Road, Bury, Lancashire, BL8 2BS. Regulatory Reports Alpha Hospitals is required to register with the Care Quality Commission and is currently registered for: Treatment of disease, disorder or injury Assessment or medical treatment of persons detained under the Mental Health Act 1983. Diagnostic and Screening Procedures Nursing Care Alpha Hospitals registration is not subject to any outstanding conditions of registration. The Care Quality Commission has not taken enforcement action against Alpha Hospitals during the year ended 31 March 2011. Alpha Hospitals has not participated in any special reviews or investigations by the Care Quality Commission during the reporting period. Alpha Hospitals is subject to periodic reviews by the Care Quality Commission and the last review for which a report is available was in December 2010 at Alpha Hospital Woking. The CQC’s assessment of Alpha Hospital Woking following that it was meeting all the essential standards of quality and safety reviewed but to maintain this CQC suggested some improvements be made to safeguarding reporting and records. An improvement plan was submitted by the hospital in January 2011 addressing the requirement. Data Quality As an independent sector provider Alpha Hospitals did not submit records during the year ended 31 March 2011 to the Secondary Uses Service for inclusion in the Hospital Episode Statistics which are included in the latest published data. Records Management assessed using the Information Governance Toolkit was level 2. Alpha Hospitals Quality Accounts 2010 to 2011 Page 12 of 21 We have a comprehensive and systematic approach to the management of data quality held in patient records which is overseen by our Information Governance Committee. Our Information Management Strategy was reviewed and approved by the Board providing assurance that the organisation has commitment and support to on-going improvement of data quality at the highest level. Alpha Hospitals’ score for the year ended 31 March 2011 for Information Quality and Records Management was 71%. Alpha Hospitals was not subject to the Payment by Results clinical coding audit during the year ended 31 March 2010 by the Audit Commission. We recognise that good quality information underpins the effective delivery of patient care and is essential if improvements in quality of care and value for money are to be made. We ensure that our Information Governance Strategy guides and informs our record-keeping to support our delivery of care and treatment and that the accuracy, completeness and validity of those records are monitored on an on-going basis by audit to continually improve data quality. Review of Quality Performance 2010/11 The following summary outlines our achievements during 2010/11: Priority 1 –Involvement Friends and family forums held throughout the year ESSEN Climate Evaluation Scales completed Carried out audits on service user led initiatives on the Whole Dining Experience and CPA All patients given access to wellness recovery action plans Service user involvement strategy action plan implemented Priority 2 – CPA HONOS Secure, HONOSCA and HCR20 utilised 25 hours structured week evaluated leading to further innovation in delivery of meaningful activity Priority 3 – Recovery Planning All patients offered the opportunity of completing a recovery plan Staff training delivered on the use of approved recovery tools Alpha Hospitals Quality Accounts 2010 to 2011 Page 13 of 21 Priority 4 – Physical Wellbeing Review of physical healthcare procedure with GP and Practice Nurse Provision of staff training in advanced first aid Development of electronic database for physical healthcare issues to track progress Priority 2 - CPA 3. Quality Information Review of Quality Performance A number of metrics have been chosen to summarise our performance against key quality indicators of effectiveness, safety and patient experience. These were chosen in consultation with our staff, clinicians, patients and carers, NHS Commissioners and other key stakeholders. Safety Indicators Ensuring patient safety is of paramount importance to us in the delivery of our services. We have robust systems in place to ensure we are aware of and adhere to new service users safety pronouncement and guidance. All safety notices are processed in line with national guidance and feedback is gained from the clinical areas as directed. A patient safety report is discussed at Clinical Governance each month and actions taken cascaded via the meeting minutes. There have been no breaches of Nationally Specified Events during year ended 31 March 2011. We report serious incidents which have taken place on a quarterly basis and describe the actions we have taken. This information is shared across the group and with the NHS. This demonstrates our commitment to learning from experience and improving practice. We review all incidents and accidents on an individual basis and service basis in the following forums: MDT partnership forums, Health and Safety meetings, Clinical Governance. We use the information available to measure reduction of risk in individual patients, safety on the wards. We have identified trends through analysis of data and produce action plans to improve practice. For example, a reduction in the incidences of self – harm in the female low and medium secure wards related to partnership working with patients to provide training for staff on self-harm to increase awareness and learning new ways to support patients to manage their self-harm. We submitted a paper in this regard to the shared learning database in connection with NICE Best Practice guidance on self-harm (CG16). Alpha Hospitals Quality Accounts 2010 to 2011 Page 14 of 21 Indicator Target Result Report serious and untoward At least 95% reports Met At least 90% compliance Met At least 90% compliance Met At least 90% Achieved 96% 100% compliance Met incidents to NHS Secure Commissioners within one working day Achieve compliance with requirements set out in the Best Practice Guidance: specification for adult medium secure services and National Minimum Standards for General Adult Services in Low Secure Psychiatric Intensive Care Units (PICU) or for Adolescents and Low Secure Environments including draft low secure guidance Compliance with infection prevention and control guidance Compliance with Standards for Medium Secure Forensic Services - QNFMHS Compliance with NPSA safety alerts. Alpha Hospitals Quality Accounts 2010 to 2011 Page 15 of 21 Effectiveness Indicators An effective service can be defined as one that puts people who use services at the heart of what we do using ‘No decision about me without me’ as the governing principle. This section describes some of the indicators we have in place to measure effectiveness of our services in providing the right service, to the right person at the right time. Indicator Target Result All patients will have the All services Met All patients Met Robust and comparable data on All patients Met opportunity to complete a recovery plan using an approved recovery tool Physical health checks for all patients on admission and annually including adhering to best practice for chronic disease management ethnicity of service users collated and reported Implementation of service user All patients Met defined CPA standards Patient Experience Indicators We are committed to seeking patient and carer feedback and input to service delivery to support continual improvement in the patient experience ensuring care is personalised to reflect individual needs, access to information and support to exercise choice, receive care and treatment in accordance with clinical guidance and which can be measured. Alpha Hospitals Quality Accounts 2010 to 2011 Page 16 of 21 Indicator Target Result Ensure all patients on CPA have 100% Met All services Met All services Met All services Met All services Met All services Met All services Met All services Met a named care co-ordinator to support the patients (eventual) discharge Undertake an annual patient satisfaction survey and ensure actions are taken following the feedback to further enhance the patient experience Undertake regular surveys of the ward atmosphere taking into account how safe patients feel, how engaged in treatment they feel and the level of support they have from care staff and other patients they live with All patients have a CPA within 3 months of admission All patients have an initial care plan within 24 hours of admission All patients have a detailed care plan within 3 months of admission All patients are offered copy of their care plan Complaints are responded to within 2 days and are resolved Alpha Hospitals Quality Accounts 2010 to 2011 Page 17 of 21 within 25 days or an agreed extended period Other Achievements In the year ended March 31st 2011 we were successful in meeting our strategic aims and gained the following achievements: We were successful in terms of NHS contract compliance and achieved quality and innovation targets and had our work on recovery and service user involvement recognised nationally by the NHS. We were inspected in December by the Royal College of Psychiatrists’ Quality Network – we performed well achieving a score of 94%, some 4% ahead of previous year. We were inspected for a total of 10 full days by the Mental Health Act arm of Care Quality Commission and we maintained our high standards. The CQC report noted that compliance with the Mental Health Act as an area of consistently good practice together with care planning, risk management, excellent staff/patient interaction, therapy provision, our environment and patient information provision. We continue to lead the way in our MAPA practice and surpassed expectations at our recent annual inspection in March and have been invited to present at a conference on how to be an excellent Approved Training Centre (ATC). We expanded our site with the opening on schedule of our new state of the art 44 bedded building, The Dunes in Bury successfully re-locating our female hearing and male Deaf low secure services. Expansion of our Sheffield site also began with works due to be completed later this year. We embarked on a major refurbishment programme of our existing site in Bury which is now nearing completion. We continue to lead the way in Deaf services and our communication department who for example achieved second prize for their presentation at the European Society for Mental Health and Deafness. Alpha Hospitals Quality Accounts 2010 to 2011 Page 18 of 21 Professor John Livesley joined us as advisor to our PD services and with his help we hosted a successful workshop for staff and NHS contacts in March. A large number of our patients were supported in submitting artwork to the Koestler Awards and 14 applicants were presented with awards by the CEO of the Koestler Trust. All of our female service wards achieved Star Wards awards presented by Marion Janner OBE. Our physical healthcare arrangements for our patients with the assistance of our Nurse Practitioner and medical and nursing teams are very effective and we hosted a physical health conference which was attended by over 90 external delegates. Our IT department have further developed our IT infrastructure and achieved connection to NHS.net following the completion of 18 months’ of development work. Our Education department has increased the number of patients who are accessing education and patients achieved significant success at examinations with a 100% pass rate for 44 patients involved. Our therapies department have reviewed individual and group programmes to include further offence related therapy groups, functional skills groups and recreational groups. Our Eco-Therapy department has expanded its activities with patients and growing of produce has been of particular interest to patients. Nurse Therapy together with other members of the clinical teams have introduced a full DBT programme and skills groups. Our Training department has overhauled our induction and refresher training programme and have continued to support staff in further education including the Alpha Diploma. OT and Nursing took the lead in developing STAR wards for each of the three wards in Sheffield and they were delighted to announce in the third quarter of 2010, that we achieved all the objectives set and we are now fully compliant with all requirements for STAR wards on all three wards to the highest standard (Full Monty). Alpha Hospitals Quality Accounts 2010 to 2011 Page 19 of 21 The Accident/Incident Report for the six monthly review January to June 2010 recorded that the total number of accidents/incidents for the time period was down significantly by almost a third for the same period in 2009. This reflected good risk management at Alpha Hospital Sheffield. It was felt that overall the multi-disciplinary teams and staff on all three wards were working well and managing the risks presented by our Low Secure patients and Locked Rehabilitation patients well and no significant weak points or deficits were noted. We reviewed July to December 2010 in January 2011. The number of accidents/incidents were less again than the number recorded for the previous six months of 2010 and more than a third down on the figure generated for July – December 2009. Alpha Hospital Sheffield Clinical Staff and Senior Management Team are proud to report that there were no incidents of Seclusion recorded on any of the three wards at Alpha Hospital Sheffield during 2010. In October 2010 Alpha Hospital Sheffield organised and facilitated a conference titled “Concepts and Theories Assessment and Management of Personality Disorder Over Decades”. Our Medical Director was proud to introduce Professor W. John Livesley, Editor Emeritus, Journal of Personality Disorders British Columbia, Professor Nigel Eastman, Professor in Law and Ethics in Psychiatry, St. George’s University, London and Professor Conor Duggan, Editor, Journal of Forensic Psychiatry and Psychology, Leicester, UK. The conference was very well attended and the feedback was unanimously positive. Alpha Hospitals Quality Accounts 2010 to 2011 Page 20 of 21