SUPPORTS
USCA
GOAL #
CATALYST
TARGET
DATE
DATE
ACCOMPLISHED / NOTES
1,3
Chris S.
3/2012
3/2012;
HD also developed a web app to
help facilitate this process
Perform post-trouble ticket calls and e-mails to gauge customer satisfaction
3
Chris S.
3/2012
2/2012; Ongoing
Perform weekly departmental “well-visits”
3
Chris S.
3/2012
8/2012
Implement virtual desktop technology for USCA computer labs and beyond
1,3
Joann
5/2012
8/2012
Develop a professional development plan for CSD
4,5
Ernest
5/2012
3/2012
3
Bob, Chris S.,
Joann, Keith, Linda
5/2012
3/2012
Implement a laptop/docking station option for computer replacements
1,3
Ernest
6/2012
4/2012
Implement the WEPA printing system
3,4
Joann
7/2012
Postponed until 2013/2014;
Will work with existing system
to identify wireless printing
options
1,2,3,4,5
Bob/Joann
8/2012
6/2012
Evaluate and improve the current course evaluation scanning process
1
Linda
8/2012
8/2012;
Will scan SETS as they arrive
rather than waiting for all
Evaluate and improve the work order system
3
Bob, Chris S., Joann
8/2012
Postponed until 2013/2014;
Will explore a system-wide
solution
3/4
Chris S.
8/2012
Postponed;
Will work on staffing limitations
and revisit
ACTION PLAN
Establish a classroom check schedule
Develop a cross-training plan for staff within each functional area of CSD
Upgrade the campus’ core and edge switches
Explore establishing the Res Net Pacers (remote Help Desk)
USC Aiken
January 2012
2012-2013 CSD STRATEGIC PROJECTS
ACTION PLAN
SUPPORTS
USCA
GOAL #
CATALYST
TARGET
DATE
DATE
ACCOMPLISHED / NOTES
1
Joann
8/2012
8/2012;
Will develop a SET pilot for
SOBA
Develop a software training plan that is offered to USCA faculty and staff
1,2,3,4
Chris S.
8/2012
10/2012
Improve VPN access for the campus
1,2,3,4
Joann
9/2012
8/2012;
New instructions will be sent at
the beginning of Fall 2012
Evaluate the University’s Internet Service Provider contract to find areas of
savings and performance improvement
1,2,3,4
Ernest
9/2012
11/2012;
Switched from AT&T to Spirit
Communications
Convert HSS classrooms 207 & 216 into smart classrooms (PC & projector)
1,2
Keith
9/2012
8/2012
Replace projectors in 14 classrooms around campus
1,2
Keith
9/2012
10/2012
1,2,3,4,5
Ernest
1/2013
11/2012;
Will outsource in Fall 2013
Improve campus-wide communication regarding the OneCarolina project
3,4
Karen
1/2013
2/2013;
Created the OneCarolina
Communcations Team
Implement a routine printer maintenance schedule through the Help Desk
3,4
Chris S.
3/2012
Postponed until 2013/2014
3
Ernest
3/2013
1/2013;
Resolved with the decision to
outsource
1,2,3,4
Ernest
3/2013
2/2013
Upgrade the campus’ emergency notification system (ALERTUS)
1,2,3,4,5
Joann
4/2013
9/2012
Implement an automated campus scheduling solution
1,2,3,4,5
Joann
5/2013
5/2013;
A system-wide application was
procured
Explore online evaluation possibilities
Evaluate the possibility of outsourcing student e-mail
Implement a former student e-mail removal policy
Review and update all information technology policies
USC Aiken
January 2012
2012-2013 CSD STRATEGIC PROJECTS
ACTION PLAN
SUPPORTS
USCA
GOAL #
CATALYST
TARGET
DATE
DATE
ACCOMPLISHED / NOTES
3,4
Keith
5/2013
7/2012
1,2,3
Joann
7/2013
Postponed until 2013/2014;
Will be addressed in a Disaster
Recovery Plan
Improve network performance and bandwidth by segmenting the University’s
research and business network traffic from all other network traffic
1,2,3,4,5
Joann
7/2013
10/2012;
Segmented student and
business/research traffic using
primary and secondary Internet
connections
Improve Mac and other device connectivity in the classrooms by adding VGA
switch boxes
1,2,3
Bob
7/2013
8/2012
3,4
Chris S.
7/2013
8/2013
3,4,5
Joann
8/2013
10/2012;
Moved guest wireless from DSL
to campus network and routed
traffic through USCC
connection
3,4
Chris S.
8/2013
2/2013;
Accomplished through
Chancellor’s Panel meeting
1,2,3,4
Bob/Joann
8/2013
8/2013;
Added upgraded Cisco wireless
access points
Convert the SAC’s Palmetto Room into a smart room (projector & screen)
Evaluate our backup and storage strategy, including network backups for faculty
and staff and off-site storage
Develop a Move-in week Internet safety course designed for students
Improve the guest wireless access on campus
Arrange a series of student focus groups to assess their technology satisfaction
Expand and improve the campus’ wireless network coverage
* USCA Strategic Goals: Taken from the University of SC Aiken website (http://ie.usca.edu/assessment/StrategicPlan/docs/Strategic%20Plan%202009-14.pdf)
USC Aiken
January 2012
2012-2013 CSD STRATEGIC PROJECTS
Focus Carolina Goals
Overview Focus Carolina is a comprehensive, system-wide strategic planning initiative announced by President Harris Pastides on August 1, 2008. The resulting plan will provide the strategic
direction for the University in the years ahead. The effort involves the entire University family including faculty, students, staff and alumni. Each part of the university system is engaged in this
coordinated planning effort.
Goal 1: Teaching & Learning To improve the quality of academic programs at all levels, develop and nurture a faculty devoted to teaching excellence, and enhance the richness of the student
experience in and beyond the classroom so that the teaching and learning environment of the University of South Carolina equals or surpasses that of comprehensive state university systems that are
deemed peer aspirants.
Goal 2: Research, Scholarship & Creative Achievement USC will be recognized as a top public university system dedicated to discovery, application, and dissemination of knowledge; excellence
in creative achievement; and world-renowned scholarship. Leadership among comprehensive research institutions will be signified by continuation of the highest Carnegie classification for the
Columbia campus and rising status within that peer group, and recognition of all campuses for excellence relative to their peers and peer aspirant institutions.
Goal 3: Service Excellence USC will be committed to effective engagement of the expertise and capabilities of faculty, staff and students with state, national and global communities to advance
educational attainment at all levels, guide economic development, and promote quality of life. Achievement of this goal will be signified by formal recognition of service excellence by the Carnegie
Foundation for eligible campuses within the system, as well as by recognition of all campuses for excellence relative to their respective peer and peer aspirant institutions.
Goal 4: Quality of Life in the University Community The multi-campus system will be a destination of choice for high-achieving faculty, students and staff who value, benefit from, and contribute
to a rich and rewarding learning and working environment where civility, ethics, and collaboration create an inclusive culture of fairness and respect, facilitating for all Carolinians the highest levels
of intellectual and personal achievement. Achievement of this goal will be evidenced by the recruitment and retention of the highest quality faculty, students, and staff; their advancement of the
University's mission; and by enrichment of the communities where Carolinians live and work.
Goal 5: Recognition & Visibility Accomplishments of students, faculty, staff and alumni will be showcased and publicized such that the campuses are recognized for excellence and leadership in
education, research, scholarship, creative endeavors, athletics, and public service, consistent with their respective missions.
USC Aiken
January 2012
2012-2013 CSD STRATEGIC PROJECTS