Draft KLOEs for the Trust
Area of focus
KLOE
Approach
Governance
and leadership
1. Can the Trust clearly articulate its governance process for assuring the quality of treatment
and care?
2. How is the board using performance information to drive improvements?
3. How does the Trust use information locally?
Interviews with Board
Focus groups with staff
Interviews with staff
Clinical and
operational
effectiveness
4. What governance arrangements does the Trust have to monitor and address clinical and
operational performance data at a senior level?
5. What processes does the Trust have in place to support monitoring mortality data and clinical
effectiveness?
6. How does the Trust work with stakeholders on the QIPP agenda?
Interviews with Board
Focus groups with staff
Observations on wards
Interviews with ward leads
Patient
experience
7. How does the Trust engage with stakeholders?
8. How is the board responding to the challenges relating to the duty of candour?
Interviews with Board
Focus groups with staff and
drop-in sessions for patients
Observations on wards
Workforce and
safety
9. What are the key themes from staff engagement by the Trust?
10. Describe the Trust’s workforce strategy
Focus groups with staff
Interviews with Board and
other key management
Observations on wards
Trust-specific –
CIPs quality
impact
assessments
11. What is the Trust’s process to assess the impact of cost savings plans on quality of patient
care and its workforce?
Interviews with executive team
and other key management