Working With Chapter 3: Situations in YA
Here are possible answers to the YA Practice.
1) You will lose customer goodwill if you are slow in handling returns and issuing refunds. You will keep
customer goodwill by handling returns and issuing refunds quickly.
2) Do not put any paper in this box that is not recyclable. Please put recyclable paper only in this box.
3) When you write a report, do not make claims that you cannot support with evidence. Claims that can be
supported with evidence should be made in reports.
4) Do not fail to back up your hard disk every day. Please back up hard disks every day.
5) I am anxious to discuss my qualifications in an interview. I look forward to discussing my qualifications
in an interview.
6) You did not supply all of the information necessary to process your claim. Your claim can be processed
once the VIN number from the vehicle is supplied.
7) The credit card number you supplied has expired. Please supply a number for an active credit card.
8) You did not send us your check. The check has not arrived.
9) You did not send all the necessary information in your letter. Can you please send the following
information: order numbers and the accounts for crediting?
10) By failing to build a fence around your pool, you have allowed your property to violate city regulations
against health hazards. City regulations require fences to be placed around pools.
11) We cannot provide vegetarian meals unless you let us know at least three days in advance. You can
receive a vegetarian meal by simply notifying us at least three days in advance.
12) We are pleased to provide free e-mail accounts to students. As a student, you get a free email account.
13) You'll be happy to know that we have installed an ATM for your convenience. An ATM is available for
your convenience.
14) We're swamped. We won't be able to get your order out to you until Friday. Your order will be shipped
Friday.
15) If the above information is unclear, or if further information on this or any other topic is necessary,
please do not hesitate to call me. Delete this.
16) I am anxious to discuss this problem with you. I look forward to discussing solutions with you.
17) I had a difficult time evaluating the Web page. The sheer size of the site made it difficult to weed
through. After considerable time, I decided that, although it is huge, the site is thorough and well designed.
The site is thorough and well designed.
18) We cannot process your request for a reservation because some information is missing. Please supply
the dates needed for the reservation.
19) Don't drop in without an appointment. Your counselor or caseworker may be unavailable. You can be
certain to meet with your caseworker or counselor by making an appointment.
20) The company cannot make its revenue goals without increasing sales in Japan. By increasing sales in
Japan, the company will make its revenue goals.
21) I'm very sorry that you were worried. I'm happy to tell you that our special offer has not yet expired.
You can still receive the special offer.
22) Starting January 1, the company will initiate a new program that lets full-time employees volunteer one
hour a week on company time. As a full-time employee, you can volunteer one hour a week on company
time starting 1 January.
23) If you supplied receipts with your request for reimbursement, as you claim, they have been lost. Can you
please re-send copies of the receipts supplied with the request for reimbursement?
24) I apologize for my delay in answering your inquiry. The problem was that I had to check with our
suppliers to see whether we could provide the items in the quantity you say you want. We can. You can
order the quantities you wanted.
Identifying hidden negatives:
Recast sentences for positive emphasis.
1) The seminar will help you become a better manager. This seminar will help you to become an even better
manager.
2) Thank you for the confidence you have shown in us by ordering one of our products. It will be shipped to
you soon. Thank you for your order; it will be shipped on Wednesday.
3) This publication is designed to explain how your company can start a recycling program. This publication
explains how recycling programs can be started.
4) I hope you find the information in this brochure beneficial to you and a valuable reference as you plan
your move. This brochure provides information you may use in planning your move.
5) In thinking about your role in our group, I remember two occasions where you contributed something.
You have contributed valuable assistance to the group on two occasions.
Revise for YA and negatives
1. The company cannot make its revenue goals this quarter. Revenue goals will not be met this quarter.
2. We can arrange for our services to reach you within 24 hours. You will have service within 24 hours.
3. Starting January 1, the company will create a new program that lets full-time employees volunteer one
hour a week on company time. As above.
4. I'm very sorry that you were worried. I'm happy to tell you that our special offer has not yet expired. As
above.
5. I hope this answers your question. If you still do not understand, do not fail to ask for more information.
Delete, as above.
6. Please note carefully that the files must be placed alphabetically. Please place files alphabetically.
7. Exercise will make you look better. Exercise will make you look even better.
8. The company has provided these features for you. You get these features.
9. You cannot receive reimbursement until all receipts for travel are turned in. To receive reimbursement,
simply turn in all receipts for travel.
10. Although I was only an intern and didn't actually make presentations to major clients, I was required to
prepare PowerPoint slides for the meetings and to answer some of the clients' questions. I prepared
PowerPoint slides for meetings and answered clients’ questions.