Working With Chapter 3: Situations in YA
Rewrite the following sentences for YA and positive emphasis, also write a note the reasons for your
changes.
1) You will lose customer goodwill if you are slow in handling returns and issuing refunds.
2) Do not put any paper in this box that is not recyclable.
3) When you write a report, do not make claims that you cannot support with evidence.
4) Do not fail to back up your hard disk every day.
5) I am anxious to discuss my qualifications in an interview.
6) You did not supply all of the information necessary to process your claim.
7) The credit card number you supplied has expired.
8) You did not send us your check.
9) You did not send all the necessary information in your letter.
10) By failing to build a fence around your pool, you have allowed your property to violate city regulations
against health hazards.
11) We cannot provide vegetarian meals unless you let us know at least three days in advance.
12) We are pleased to provide free e-mail accounts to students.
13) You'll be happy to know that we have installed an ATM for your convenience.
14) We're swamped. We won't be able to get your order out to you until Friday.
15) If the above information is unclear, or if further information on this or any other topic is necessary,
please do not hesitate to call me.
16) I am anxious to discuss this problem with you.
17) I had a difficult time evaluating the Web page. The sheer size of the site made it difficult to weed
through. After considerable time, I decided that, although it is huge, the site is thorough and well designed.
18) We cannot process your request for a reservation because some information is missing.
19) Don't drop in without an appointment. Your counselor or caseworker may be unavailable.
20) The company cannot make its revenue goals without increasing sales in Japan.
21) I'm very sorry that you were worried. I'm happy to tell you that our special offer has not yet expired.
22) Starting January 1, the company will initiate a new program that lets full-time employees volunteer one
hour a week on company time.
23) If you supplied receipts with your request for reimbursement, as you claim, they have been lost.
24) I apologize for my delay in answering your inquiry. The problem was that I had to check with our
suppliers to see whether we could provide the items in the quantity you say you want. We can.
Identifying hidden negatives:
Recast sentences for positive emphasis.
1) The seminar will help you become a better manager.
2) Thank you for the confidence you have shown in us by ordering one of our products. It will be shipped to
you soon.
3) This publication is designed to explain how your company can start a recycling program.
4) I hope you find the information in this brochure beneficial to you and a valuable reference as you plan
your move.
5) In thinking about your role in our group, I remember two occasions where you contributed something.
Revise for YA and negatives
1. The company cannot make its revenue goals this quarter.
2. We can arrange for our services to reach you within 24 hours.
3. Starting January 1, the company will create a new program that lets full-time employees volunteer one
hour a week on company time.
4. I'm very sorry that you were worried. I'm happy to tell you that our special offer has not yet expired.
5. I hope this answers your question. If you still do not understand, do not fail to ask for more information.
6. Please note carefully that the files must be placed alphabetically.
7. Exercise will make you look better.
8. The company has provided these features for you.
9. You cannot receive reimbursement until all receipts for travel are turned in.
10. Although I was only an intern and didn't actually make presentations to major clients, I was required to
prepare PowerPoint slides for the meetings and to answer some of the clients' questions.