Gen Y still think the world owes them a living
28 Apr 2009 | http://www.management-issues.com/2009/4/28/research/gen-y-still-think-the-world-owesthem-a-living.asp
Even in the deepest of recessions anyone at any age can feel resentful that their talents have been
overlooked and believe they deserve a promotion or pay rise. And that's particularly true if you are
a Generation Y graduate.
Research by academics at the University of New Hampshire has yet again pointed the finger at the
"entitlement generation" - Generation Y up-and-coming graduate recruits - arguing that they are more
likely to feel entitled to preferential treatment in the workplace, even when their sentiments are
undeserved.
But for the rest of us watching in fascinated horror at the cavalier attitudes of many new graduates in the
workplace, there is at least some consolation.
Not only will such entitlement junkies run into greater conflicts and arguments at work, therefore
probably hindering the very progression they feel they so deserve, they may well end up miserable to
boot.
That's according to Paul Harvey, assistant professor of management at the university of New Hampshire,
and Mark Martinko at Florida State University, who found that people who felt entitled to preferential
treatment more often than not exhibited "self-serving attributional" styles, or the tendency to take credit
for good outcomes and blame others when things go wrong.
Such people were also generally less happy in their jobs and more apt to cause conflict in the workplace,
especially with their supervisors, they argued.
According to Harvey, younger workers and Generation Y employees were more apt to feel entitled in this
way.
"Managers have reported a lot of problems associated with this – primarily that these employees have
unrealistic expectations and a strong resistance toward accepting negative feedback," he said.
"Basically entitlement involves having an inflated view of oneself, and managers are finding that younger
employees are often very resistant to anything that doesn't involve praise and rewards," he added.
It is, of course, by no means the first time Generation Y has been criticised for its workplace attitudes,
though some argue it is mostly simply down to Generation X, now predominantly the managers in the
workplace, forgetting what they were like at the same age.
Back in August last year, for example, a survey by Princeton-based consultants BlessingWhite argued that
employees born since 1980 were the least engaged workers of any in the workplace, with the only
exception being younger workers in India.
And a year ago, consultancy firm Accenture argued that, while American college graduates were more
worried about the tougher jobs market that awaited them, three quarters still said this would in no way
compromise their demands on salary, access to flexible working, training and foreign assignments.
In fact, the notion of an "entitlement generation" was already well established as far back as 2005, when
Wayne Hochwater, associate professor of management at Florida State University's College of Business,
suggested that younger employees (those aged 30 and younger) reported a greater perceived sense of
entitlement than older workers (those aged 50 and older).
The latest New Hampshire research, published in the Journal of Organizational Behavior, found that "selfserving attributional styles" tended to thrive in environments with a high level of ambiguity.
One way therefore to combat the threat from a co-worker with self-serving bias was simply to document
and collect evidence that could be useful in establishing who was responsible for positive and negative
results.
"If you fear a co-worker might take credit for something good you've done, it's smart to keep evidence of
your involvement in the outcome. For example, an email from a stakeholder thanking you for your effort
or performance on a task that can be used to refute the claims of a coworker trying to take credit for what
you have accomplished," Harvey said.
"It's also important to remember that even relatively objective people often have a slight self-serving bias.
So before engaging a co-worker for blaming you for a problem you feel you did not create or taking credit
for a good outcome you think you are responsible for, it might be smart to make sure you're being totally
honest with yourself, too," he added.
The Generation Y challenge was a real issue for many managers, even though recessionary pressures were
forcing more workers to lower their sights and expectations, he argued.
"Managers have reported a lot of problems associated with this – primarily that these employees have
unrealistic expectations and a strong resistance toward accepting negative feedback," said Harvey.
"Basically entitlement involves having an inflated view of oneself, and managers are finding that younger
employees are often very resistant to anything that doesn't involve praise and rewards," he added.
Just as intriguingly, Harvey argued that entitlement attitudes could have played a part in some of the
recent corporate scandals.
Entitlement, he pointed out, is often thought of as a component of narcissism. Narcissists believe that they
are worthy of a certain level of respect and rewards, and they are determined to get that level of respect
and reward, no matter what.
"A great source of frustration for people with a strong sense of entitlement is unmet expectations," said
Harvey.
"They often feel entitled to a level of respect and rewards that aren't in line with their actual ability and
effort levels, and so they might not get the level of respect and rewards they are expecting. They feel
cheated and might try to obtain rewards they feel they are entitled to through unconventional, unethical
means.
"This might involve behaviors like manipulating performance data to achieve higher bonuses, which have
been linked to many of the problems we've seen recently," he added.
What managers needed to do was to remove opportunities for employees to claim false and undeserved
credit, he recommended.
Managers should, ideally, be documenting who does what so that credit and blame can be accurately
determined. Managers should also be making sure everyone understands the organisational structure so
that they understand who is responsible for what.
Employers also needed to be screening the entitlement levels of would-be new recruits, Harvey argued.
For example, a hiring manager could ask a prospective employee: "Do you feel you are generally superior
to your coworkers/classmates/etc, and if so, why?"
If the candidate answered "yes" to the first part but struggled with the "why" there might be an entitlement
issue.
"This is because entitlement perceptions are often based on an unfounded sense of superiority and
deservingness. They've been led to believe, perhaps through overzealous self-esteem building exercises in
their youth, that they are somehow special but often lack any real justification for this belief," said
Harvey.
Author: Nic Paton