Brenda Krueger
128 Bowman Hall, University of Wisconsin-Stout
715-232-4098 | kruegerbr@uwstout.edu
EDUCATION
Master of Science, Applied Psychology (Concentrations: Evaluation Research; Industrial/Organizational Psychology);
University of Wisconsin-Stout, Estimated Graduation, 2016
Bachelor of Science, Business Administration - Administrative Management; University of Wisconsin-Eau Claire, Cum
Laude, 1991
PROFESSIONAL EXPERIENCE
Associate Institutional Planner, Applied Research Center,
University of Wisconsin-Stout, Menomonie, WI (part-time)
July 2014-present
 Project management for internal and external clients
 Perform qualitative and quantitative analysis for research and evaluation
 Write grant proposals
 Utilize statistical software programs including SPSS, NVivo, and Microsoft Excel
Assistant to the Faculty and Academic Staff
University of Wisconsin-Stout, Menomonie, WI (part-time)
July 2012-June 2014
 Project management: elections, professorships, sabbaticals, awards, and evaluations.
 Budget planning and management
 Coordination of agendas, minutes, and resolutions for Faculty Senate and Senate of Academic Staff
Grant Coordinator, River Heights Elementary School,
School District of the Menomonie Area, Menomonie, WI (part-time)
July 2007-June 2012
st
 Implement and coordinate all grant requirements for the 21 Century Community Learning Center Grant
 Operate a federal budget and keep detailed student participation records to report data to WI Department of
Public Instruction
 Develop community partnerships, increase parent involvement, and Coordinate 60+ volunteers for our extended
day program
Financial Services Representative, Westconsin Credit Union, Menomonie, WI
October 2006-June 2007
 Help members obtain financial success by uncovering their needs and recommending solutions
 Guide members through the loan process and help them get the best rate and/or payment
Paraeducator, River Heights Elementary School,
School District of the Menomonie Area, Menomonie, WI (part-time)
August 2005-June 2006
 Provide intervention services in math, reading, and writing to children who need extra help
Reading First Parent Liaison, River Heights Elementary School,
School District of the Menomonie Area, Menomonie, WI (part-time)
August 2004-October 2006
 Work to improve parent involvement at River Heights (example: develop a monthly newsletter/calendar)
After-School Club Coordinator, River Heights Elementary School,
School District of the Menomonie Area, Menomonie, WI (part-time)
August 2005-June 2006
 Recruit volunteers to lead clubs and develop a database to house the after school clubs information
Supervisory Aide, Menomonie Middle School,
School District of the Menomonie Area, Menomonie, WI (part-time)
September 2003-January 2004

Set behavior expectations and enforce school rules to ensure a safe environment for all
Business Analyst, Ovations, Eau Claire, WI, (part-time)
 Research and document recommendations for improvement
April 2001-October 2002
Supervisor, Ovations, Eau Claire, WI
November 2000-April 2001
 Supervise team to improve the quality of claims processing in order to provide exceptional service
Realtor, Kleven Realtors, Inc., Eau Claire, WI
September 1998-November 2000
 Negotiate, write, and present contracts; and offer exceptional customer service
National Accounts Quality Assurance Manager,
BlueCross BlueShield of Minnesota, St. Paul, MN
February 1997-June 1998
 Establish and implement a continuous quality improvement plan
 Manage the quality assurance staff (membership, claims processing, and customer service)
 Create a strong employee commitment to quality to ensure customer satisfaction
Implementation Manager, BlueCross BlueShield of Minnesota, St. Paul, MN
September 1996-February 1997
 Project management to ensure a successful implementation
 Collect needs and timelines from all areas of the company and track the progress using MS-Project
Provider Business Consultant, BlueCross BlueShield of Minnesota, St. Paul, MN May 1995-September 1996
 Relationship management for Mayo Clinic, Mankato Clinic, and Fairview Physician Associates
 Facilitate groups of internal and external resources to resolve service problems
Provider Technical Communications Consultant,
BlueCross BlueShield of Minnesota, St. Paul, MN
September 1994-May 1995
 Research, analyze, and facilitate the resolution of coding and reimbursement issues
 Present reimbursement decisions and rationale to internal and external audiences
Senior Provider Service Representative,
BlueCross BlueShield of Minnesota, St. Paul, MN
May 1993-August 1994
 Answer telephone inquiries related to claims, benefits, and managed care requirements
RELATED COURSEWORK
 Research, Design, and Analysis I & II
 Foundations of Evaluation Research
 Applications of Evaluation Research
 Applied Social Psychology
 Organizational Psychology
 Personnel Psychology
 Applied Psychology Seminar I & II
APPLIED PROJECT EXPERIENCE
Evaluation of the Research Guides in the University Library at UW-Stout (2014-2015)
 Collaborated with a team to develop an evaluation proposal
 Designed a data-analysis plan
 Created a Qualtrics Survey for data collection
 Conducted interviews
 Analyzed data collected
 Prepared a formal report including executive summary
 Presented results and recommendations to stakeholders
Request for Proposal – City of San Antonio (2015)
 Worked with a team to develop an RFP for a class assignment for a client
 Evaluated job satisfaction and communication for city employees
 Utilized cross-tabular analysis and benchmarking for multiple year comparisons
 Prepared a final report to document findings and provide recommendations
Evaluation of Selection Measures for Aircraft Mechanics (2014)
 Functioned with a team to evaluate the selection measures used to hire aircraft mechanics for a class project
 Analyzed data using multiple regressions
 Advised the client on the optimal prediction measures of performance for new hires
 Prepared a complete report including executive summary and recommendations
PROFESSIONAL SKILLS
 Enhanced critical thinking skills
 Data-driven decision making skills
 Ability to adapt to changing priorities and projects
 Strong customer service orientation
 Excellent human relations and leadership skills
 Fine-tuned organizational and time management skills
SOFTWARE PROFICIENCY
 Microsoft Office: Word, Excel, PowerPoint, Outlook, Visio
 SPSS, Quantitative Analysis Software
 Qualtrics Online Survey
 NVivo, Qualitative Analysis Software
HONORS AND ACTIVITIES
 Member, UW-Stout January Professional Development Committee
 Member, MSAP Program Advisory Council Meeting
 Scholarship Recipient – AIRUM Conference
 Co-presenter, AIRUM Conference
PROFESSIONAL DEVELOPMENT
October 2013–May 2015
October 2013-present
November 2014
November 2014