News from the Vice Chancellor
INSIDE THIS ISSUE
On budget..................... 1
Protecting payment...... 1
Welcome....................... 2
Classified awards......... 3-4
Serving science............ 5
Witucki wins .................5
Gardenhire saves.........6
Cops care......................6
Good news....................7
insideASLS....................7
Summer 2015
On budget
Reducing the reduction
As you undoubtedly know, the
governor’s proposed cut to the
UW System was $150 million in
FY15-16, which roughly equated to
UW-Stout losing $6.8 million in the
coming fiscal year.
But thanks to the legislature’s
Joint Finance Committee, the
System cut was reduced by $25
million. That means Stout keeps
another $1 million in our budget.
Submitteed photo:
Chancellor Meyer addresses the Joint Finance
Committee at UW-Barron County
That million, along with a fringe-pool reduction of
These
actions
(see Curtis Wielend if you really want an
“should reduce $300,000
explanation), brings Stout’s FY15-16 base cut down
the cuts ” from $6.8 million to $5.5 million. (See Budget, page 8.)
Protecting payment information
News from the Vice Chancellor
is published for ASLS division
employees.
Publisher: Phil Lyons
Vice Chancellor Administrative &
Student Life Services
lyons@uwstout.edu
(715) 232-1683
To protect personal information and reduce fraud, the Payment Card Industry (PCI)—
which includes Visa, MasterCard, American Express, and Discover—mandates an
information security standard for organizations like UW-Stout that process and store
credit card transactions. Each year, Stout is required to ensure our compliance with
the ever-tightening PCI standard.
Editor: Tom Dye
Communication Specialist
dyet@uwstout.edu
(715) 232-1681
225 Administration Building
Menomonie, WI 54751
Fax: (715) 232-1527
Protecting payment card information starts with you
Stout could hire costly consultants
to assess compliance, but with
strong internal talent, there’s no
need to look elsewhere. Instead,
Bursar Kathy Retz, Financial Specialist Kim Karis, and Information
Security Officer Mike Dodor work
together to evaluate data protection and ensure that Stout complies
with the PCI standard. (See PCI,
page 3.)
ASLS VICE CHANCELLOR’S OFFICE • 225 Administration, Menomonie, WI 54751 • 715-232-1683
Welcome
Jake Fox recently returned to his alma mater to work in Physical Plant as a
purchasing agent. In 2008, Jake earned a Business Administration degree
from Stout; he then worked in Purchasing, Student Business Services, and
the Vice Chancellor’s Office until March 2012, when he joined UW-River
Falls Purchasing. Jake, his wife, Ally, and 3 year old son, Mason, live in
River Falls. Jake’s hobbies include going up north, golfing, fishing, and
detailing cars.
Rose Hansen recently joined Physical Plant as an operations program
associate. Among other things, she is responsible for key control. Before
joining Stout, Rose was an occupational therapist who transitioned into IT
during the implementation of an electronic medical record system at St.
Joseph’s Hospital in Marshfield. Most recently, she worked at Park Nicollet
Health System as a change management specialist in IT. Rose and husband Timm (a retired marine) moved to Menomonie last September from
Bloomington, MN, to enjoy waterfront living in a smaller community near
their two children and six grandkids. Their son’s family lives in Brooklyn
Center, MN, and their daughter’s family is in Eau Claire. When Rose is not
remodeling her home, she likes to work in the yard, read, and explore.
Dave Stokes, senior power plant operator, comes to UW-Stout from UWEau Claire, He brings 13 years experience as a senior operator working at
both the Eau Claire and the UW-Stevens Point heating plants. He has three
adult children, Rachel, Jon, and Richard, and two adult step children, Joel
and Elissa. He married his high school sweetheart, Julie Mills, six years
ago. Julie is a registered nurse and case manager with the AHC insurance
company. Dave enjoys listening to jazz, reading, and hunting birds with his
springer spaniel pups, Sophie and Ranger. He recently earned an Associate Arts & Science Degree and an online Bachelor of Professional Studies Certificate from UW- Eau Claire. Dave enjoys working at UW-Stout and
looks forward to getting to know everyone better.
Reminder: ASLS Picnic
•Wednesday, Aug. 12
•11:30 a.m.-1:00 p.m.
•South lawn by MSC
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NEWS FROM THE VICE CHANCELLOR
•Bring a drink
•Bring a dish to pass
•Play games and win prizes
PCI (continued from page 1)
This compliance team collaborates with units across campus to increase understanding and accountability for the protection of payment card information. They
chart data flow, identify vulnerabilities, and suggest security enhancements. As
Controller Kim Schulte-Shoberg puts it, “This is no small task, and they do an
incredible job!”
The task is made bigger due to the complexity of our modern campus. Each
organization with a merchant ID must verify PCI compliance, and Stout holds 25
merchant IDs.
Despite having so much to verify, Stout manages to meet or exceed most PCI
standards. But we still have a few holes to fill before reaching full compliance,
and there’s always room for improvement. Recently, the compliance team uncovered several opportunities for enhancing security. For example, they closed seven
unused merchant IDs, increased awareness of the importance of PCI compliance,
and discussed EMV (chip card) machine implementation with Parking and The
Niche. They also created flowcharts of campus card processes and inventoried
our card machines and registers.
To validate Stout’s compliance with the PCI standard, Kathy, Kim, and Mike work
with people from multiple campus departments and with the UW System merchant servicer to complete and submit three Self-Assessment Questionnaires
(SAQs) each year. One SAQ covers Marketplace, athletic donations, Continuing
Education Online, University Tickets, Campus Wide Online, Customized Online,
University Housing, International Programs, Registration and Records, Grad
School, Archives/Research Center,
Agency, and certain Parking transactions. Another SAQ covers The Niche
and the remaining Parking transactions.
The third SAQ consists of Intramurals,
Health & Fitness, Campus Wide, Stout
Adventures, and Dining. “This last SAQ
is the most complex SAQ UW-Stout
is required to complete,” said Kathy, “and we are thankful for all the help and
knowledge from Staci Kaufman, Grady Richartz, Jason Jenson, and others!”
Classified Employee
Appreciation Award
Rhonda Rubenzer, USPA
(Involvement Center accounts manager), has been
named Classified Employee
Appreciation Award Recipient for May.
Rhonda, of Menomonie,
works in the Memorial Student Center.
The individuals nominating
Rhonda stated:
“Rhonda gets a grade of A+
on her focused customer
service, educational efforts with students and
team membership at the
Involvement Center. She
puts a perpetually friendly
face on a very detailed and
challenging process for the
students.”
Kathy, Kim, and Mike are also thankful for any help you can provide in ensuring
data security. That’s because, in an era when digital financial transactions are
ubiquitous, ensuring PCI compliance is critical to Stout. In fact, failing to comply
could lead to severe consequences, such as:
• Increased risk of a data breach
• Revocation of ability to accept credit cards
• Damaged reputation and loss of trust
• Remediation and compensation costs
• Legal action/fees
• Bank fines of $5,000-$100,000 per month
ADMINISTRATIVE AND STUDENT LIFE SERVICES
3
PCI (continued)
• Credit card institution fines of $5,000-$500,000 per month
• Loss of revenue
• State & federal audits
So, what can you and your coworkers do to contribute to PCI compliance?
Kathy, Kim, and Mike suggest the following:
Classified Employee
Appreciation Award
Dennis Luedtke, IS business automation senior,
was named Classified Employee Appreciation Award
Recipient for March.
Dennis, of Cedar Falls,
works in the General Services Building and wherever
needed on campus.
The individuals nominating
Dennis stated:
“Dennis has continued to
teach himself on the campus pneumatic equipment
and share the knowledge
with his co-workers to keep
the heating, air conditioning and ventilation running
at peak performance for its
age.”
“Dennis assisted with getting the Louis Smith Tainter
House project, digital
controls system up and running.”
“Dennis is very courteous to
the customers.”
• Safeguard passwords
• U.se and update anti-virus software if you use VPN
• Decrease exposure to sensitive data
• .Use computer privacy screens
• .Make all card transactions online or in person, if possible
• .Avoid writing write down card numbers
• E
. mpty trash receptacles daily, and personally shred anything containing
sensitive data
• I.nstall key-card access systems on doors and issue access-control
badges to employees
• .Lock master keys and extra keys in a security office
• Train staff to follow access-control procedures
• Eliminate paper
• Evaluate surroundings and secure payment points
• Investigate computers, screens, outlets and card machines for unauthorized attachments
• Arrange office space so visitors can be easily noticed
• Keep offices neat and orderly to identify strange objects or unauthorized
people more easily
• Install a video recorder
• Do not take or make card payments over the telephone
People taking card numbers over the phone often write the number down
and/or repeat the number to the card holder. Others might hear or view the
number.
• Report any suspicious activity
Start by calling or emailing ASK5000. ASK5000 will direct you to the appropriate person or department.
• Complete UW-Stout’s IT Security Awareness Training -- http://www.uwstout.
edu/lit/informationsecurity/index.cfm
In short, protect all payment card information like it’s your own. Keep it secret;
keep it safe.
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NEWS FROM THE VICE CHANCELLOR
Serving science at Stout
What will you be doing next May?
Hopefully, you’ll be helping prepare for the Science Olympiad National Tournament,
which UW-Stout will host May 18-21.
Stout won the honor of hosting the event by besting the likes of Princeton, Caltech,
and several Big Ten schools. Sealing that victory took hard work and thoughtful
preparation, but that was nothing compared to all the work and preparation that
came—and will come—after the victory. For the past year, a Stout team has been
planning for next May, when a
national spotlight shines on the
university and when 2,400 competitors, thousands of family
members and educators, and hundreds of volunteers visit campus.
ASLS staffers have been part of
the Stout team all along, working with partners from across the
community to make decisions
and iron out the myriad logistical
details associated with an event of A cheesy moment at the 2015 closing ceremonies as
this magnitude.
a student looks ahead to the 2016 nationals in dairyland
This spring, Krista Proksch, Ann Thies, Justin Fults, Jim Kuhlman, Darrin Witucki,
and others got to peek behind the curtain and glimpse what lays ahead when they
attended the 2015 nationals at
the University of Nebraska. They
took advantage of the opportunity to study the operations, ask
questions, and take notes and
photos.
When asked for a photo that
includes ASLS staff, Darrin
responded, “I don't think we
have any. We were busy taking
pictures of the event from an
operations and logistics perspective. All work, no play for us ASLS
people!”
Darrin went on to note, “This
event is a big deal, and it is going
to take a campus-wide effort to
pull this off.”
If it takes a village to raise a
child, then it takes a campus to
host a national tournament. Get
ready to lend a hand.
Dining Director Ann Thies evaluates the accomodations
at the University of Nebraska
ADMINISTRATIVE AND STUDENT LIFE SERVICES
Outstanding Service
Award
Student Center Director
Darrin Witucki won the UWStout Outstanding Service
Award for his contributions to
making Stout and the MSC a
home-away-from-home.
Darrin will be recognized at
the Fall 2015 Engagement
Session on Monday, Aug. 31.
In the meantime, Darrin took
a minute to answer a few
questions about how he and
the talented Student Center
crew keep customers happy.
Q: So, Darrin, what does providing outstanding service
mean to you?
A: Being in the moment with
the person or group that
you are trying to serve.
Focusing your attention
on their needs or issue.
Exceeding expectations
is a very nice benchmark
that equates to ‘outstanding service.’
Q: What do you see as the
key to providing good
service?
A: ...?...
Learn how Darrin responded to this question
and others at insideASLS
( https://www.uwstout.edu/
admin/asls/news/Outstanding.cfm ).
5
Gardenhire gets the save
The Blue Devil baseball team’s fall bone-marrow-registry drive paid off last month
when head coach Toby Gardenhire got the news that he was a match for someone in need of a transplant.
The long arm of
the law...
Stout Cops reach
across sea
University Police recently
sent a care package to U.S.
soldiers serving in Afghanistan, including Lori Anda’s
brother Captain Luis Anda,
who is a chaplain with the
101st Airborne, Screaming
Eagles.
The gift from home grew out
of a conversation between
Lori, Police Chief Lisa Walter, and Officer Corey Hein.
“I just think this is a great
service that came from the
Stout Police Department,”
said Lori. “It’s my understanding that all the Stout
officers pitched in for this,
which is unbelievable.”
Seizing the opportunity like a shortstop snagging a one-hop grounder, Toby
scheduled the bone-marrow surgery for June 2 at Mayo Rochester. The life-saving
marrow was then transplanted into a female cancer victim somewhere in the U.S.
With any luck, one day Toby and the woman he saved may get the chance to connect and share more than marrow.
The whole thing started in support of pitcher
Hayden Bowe, whose father Darin was diagnosed with lymphoma in 2008 and has
endured numerous rounds of chemotherapy
and several surgeries. The baseball team conducted the bone marrow registry—filling out
paperwork and having a cheek swab—at the
Memorial Student Center in partnership with
"Be the Match," a nonprofit that raises aware- A scene from a bone-marrow transplant
(No, it’s not Toby’s.)
ness of the need for bone marrow donors.
"Most of the players signed up," Toby said. "It was neat that I got called for it."
The call was especially neat given that the odds of matching a non-relative are
roughly 1 in 50,000 (or about 50 times as unlikely as the Brewers winning the
World Series).
"This is just an amazing process," said Toby. "Not everyone can get an opportunity
to save someone else's life. I am blessed to do something like this." No bones
about it.
“As you can imagine my
brother is extremely grateful,
as am I.”
The photo above shows Captain Anda and a fellow soldier
holding Stout police badges,
which were included in the
care package.
Blue Devil pitcher
Hayden Bowe
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NEWS FROM THE VICE CHANCELLOR
Blue Devil Head Coach—and bona fide life saver—Toby
Gardenhire in action with his team
Good news
insideASLS
W ork has begun in a few of the main campus residence halls to convert
some double rooms to triple rooms.
S tout’s camp and conference program is well underway and experiencing a
busy summer.
C ustodial staff are making residence-hall carpets look new with a pair of carpet-cleaning machines recently purchased by Housing. The staff are pleased
with the dry foam encapsulating machines, which manage a deep clean in
nearly half the time of the old machines!
T he Qubie Gayla 2015 was held
March 26. At the event, University
Police Officers Lisa Pederson and
Jason Spetz (photo right) shared the
Staff Ally of the Year award.
- Go inside Surf over to insideASLS—the
site dedicated to ASLS staff at
work and play—and be part of
the community that helps
insideASLS grow
A third ASLS staffer also brought
of Family Planning and Reproductive Health Care
recently published the results of a study she conducted on intrauterine contraception. You can read
the study at the journal’s online site.
S arah Rykal studied for and passed her LEED exam, making her a certi-
fied green queen. The LEED credential signifies what everyone already knew:
Sarah is a knowledgeable advocate for green building.
P rinting Services’ Michelle Klass created online order forms for customized
letterhead and envelopes. These forms will flow through ImageNow much like
the Business Card form created in January, shortening the time required to
complete orders.
S
A lex made a second big score when the Journal
- Share Contribute work news, birthdays,
special events, fish tails,
and more insideASLS
tA
SL
home an award from the Qubie
Gayla: Alexandra Hall, M.D. (below),
won the Faculty Ally of the Year
award.
Alex splits her time between teaching students as
part of the Biology Department and treating them
as a member of Student Health Services.
#S to
u
- Tweet Add #StoutASLS to your tweets
to share them with ASLS staff
and automatically post them on
InsideASLS
(https://www.uwstout.edu/admin/
asls/news/Inside-ASLS.cfm)
7
ADMINISTRATIVE AND STUDENT LIFE SERVICES
ADMINISTRATIVE AND STUDENT LIFE SERVICES
People working together for service excellence and innovation.
Budget (continued from page 1)
Snapshots
Future Harvey Hall “dining” venue
A room with a view - Harvey Hall
To lessen the blow even more, the campus expects to boost enrollment a bit,
increase grad-school tuition, and
make a few across-the-board cuts
that are not directed at specific departments. These actions
should reduce the cuts passed
on to departments by about
$665,000, bringing our anticipated cut to a little over $4.8 million.
A cut of that magnitude is disruptive—but not disastrous.
From a strictly financial perspective, the simplest and most effective way to manage the reduction Chancellor Meyer helping change minds and budgets
at the Posters in the Rotunda event in Madison
would be to make all necessary
cuts by July 1, immediately aligning
anticipated expenses with the budget. But since people and programs have
far-reaching influence, we can’t—and shouldn’t—make changes that quickly.
Instead, we will phase out positions when practical, such as when employees
take advantage of voluntary separation agreements, and in the best interest
of the university.
To help us buy time and cover the unbudgeted costs associated with this transition period, System plans to give Stout $2.4 million. While these one-time
funds won’t impact our $4.8 million budget cut, they will make it easier for us
to compensate voluntary retirees, survive the cut, and stretch it over a longer
period.
- Secrets exposed A rare siting of the “legendary”
tunnel linking Harvey & Bowman
The transition won’t be easy, but we can get through it, especially with a little
help from the Joint Finance Committee and System. (Bear in mind, though,
that the numbers are still subject to change as the legislature has not voted
on the budget.) So stay tuned, stay positive, and stay dedicated to Stout and
our students.
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ASLS VICE CHANCELLOR’S OFFICE •
225 Administration Building
• (715) 232-1681