METROPOLITAN COMMUNITY COLLEGE
Blue River, Business & Technology, Longview, Maple Woods, Penn Valley
3200 Broadway Kansas City, MO 64111
ADDENDUM No. 2
TO
REQUEST FOR PROPOSAL # 16-7117-C3R2
IT STAFF AUGMENTATION
This Addendum No. 2 is issued on March 14, 2016 to modify the previously issued RFP
documents and/or given for informational purposes, and is hereby made a part of the RFP
documents. All other information on the original RFP document will remain the same. This
Addendum No. 2 contains two (2) pages in total.
Questions and Answers
Q1. Please clarify whether the MCC is seeking dedicated onsite support staff (40 Hours per
week) positioned at MCC locations and supporting no other customers, or Time and
Material services requested on an as needed basis from vendor facilities?
A1: Dedicated onsite Support.
Q2: MCC required hours of support under this contract is M-F, 8:00a – 9:00p with weekends as
requested. Is the after hours support activity such that staff would work staggered shifts or
is the support more so on-call as needed?
A2: Contractor would provide onsite coverage during the hours stated.
Q3: If staff are required to work more than 40 hours per week, does the MCC compensate
vendor at time and a half?
A3: No
Q4: Is the MCC providing onsite work space for vendor technicians to report to/operate out and
use of MCC infrastructure (Ticketing System, PC, Network Access, SW tools etc.)?
A4: Yes
Q5: What is the current method and process in place for vendor staff to receive work request
notifications and what Ticketing system is utilized?
A5: BMC Numara via web page and emails.
Q6: Can MCC provide more information OS versions, Office Suite products/versions,
software distribution, configuration and remote-in tools and virus protection in use at MCC.
A6: Windows 7 is primary Windows platform, Multiple Mac OSes Office 2010-2016,
manual distribution of software, Dameware Remote tool, Microsoft Forefront.
Q7: What type of manufacture PC/laptops/phones are in use at MCC?
A7: Some old Gateway computers, Dell computers, Dell Laptops, Lenovo Yogas, Mac
desktop and laptops, Cisco 7962 & 7942 VoIP phones.
RFP #16-7117-C3R2, Addendum #2
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Q8: Is hardware maintenance/break-fix repair a required support function under this contract?
If so, who is providing the parts/equipment?
A8: As needed with parts provided through MCC’s regular process.
Q9: Should pricing be based upon a 40 hour work week?
A9: Should be based on covering the hours stated.
Q10: Does MCC require vendor techs to utilize MCC issued time sheets or vendor time sheets?
A10: Vendor time sheets are fine.
Q11: Would vendor staff report to one MMC location in the morning and then support other
locations or would different staff be assigned to certain MCC locations?
A11: They would be assigned to locations.
Q12: How many FTE vendor staff is MCC seeking to work (40 hrs./ week) under this new
contract?
A12: As needed for the coverage hours.
Q13: How many calls for support have been made in the previous 12 months?
A13: Approx 10,000.
Q14: What is the estimated annual spend for this new contract?
A14: To be determined.
Q15: When will MCC provide responses to questions in addendum form?
A15: March 14
Q16: Is E Verify a requirement for vendors to have in place currently or only if awarded the
contract and in place by the contract start date?
A16: E-Verify form is requested to be returned with your response.
Q17: Does MCC have a specific MWBE (%) usage requirement for this contract or is use of
MWBE subcontractors encouraged?
A17: No requirement. MWBE use is encouraged and should be listed on the
participation form.
Q18: Understanding that information obtained through responses to questions is imperative to
formulating a proper proposal and questions may take some time to answer, would MCC
consider extending the bid due date?
A18: No
Q19: What is the anticipated start date for service?
A19: To be negotiated after award. Expected start date would be prior to August 2017.
RFP #16-7117-C3R2, Addendum #2
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