Noel Levitz Student Satisfaction
Inventory (SSI)
Spring 2014 Results
December 3rd, 2014
Kristy Bishop
Office of Institutional Research and Assessment
Metropolitan Community College
What is Student Satisfaction?
“Student satisfaction is a sense that
the student feels he or she belongs at,
and is loyal to, the institution. “
Lenning, Beal, and Sauer 1980; Tinto 1987
“When expectations are met or
exceeded by the student’s perception
of the campus reality.”
Schreiner & Juillerat, 1994
Why should we collect student
satisfaction data?
1.
2.
3.
Helps us improve student services,
environmental factors, and the
learning environment.
Shows we are fulfilling our
responsibility to constituent
groups and legislative bodies.
Demonstrates institutional
effectiveness.
Student satisfaction is highly
correlated with:
 Engagement
 Persistence
 Academic
Performance
Abrahamowicz 1988; Astin 1993b; Holland and Huba 1991; Russel and
Skinkle 1990; Whitt 1994; Pascarella and Terenzini 1991; Tinto 1987;
and Bean 1980; Bean and Bradley 1986; Bean and Vesper 1994; Pike
1991, 1993.
17% of student retention can be
explained by satisfaction – Noel Levitz 2014
Student Satisfaction Inventory (SSI)
Methodology
 Invited
all Spring enrolled students
 Available online Mar 17th – Apr 25th
 4 reminders were sent.
 1,834 Students Responded
 Incentive and Promotion Plan
Demographics
 More women participants than
◦ 59% MCC – 67% survey (2012 75%)
men
 Similar ethnicity to MCC population
◦ 35% MCC – 34% survey (2012 30%)
 Older than average MCC students
◦ 61% MCC under 25 – 45% survey (2012 38%)
 More Full-Time participants
◦ 35% MCC – 57% survey (2012 55%)
I attended most of my classes at:
Business &
Technology
Blue River
Longview
Maple Woods
Penn Valley
Online
Total
No Answer
94
5.24%
5% MCC
242
483
377
455
142
1,793
41
13.50%
26.94%
21.03%
25.38%
7.92%
100%
13% MCC
24% MCC
21% MCC
21% MCC
16% MCC
This institution was my:
N
2014% 2012%
1st Choice
1334
75%
76%
2nd Choice
317
18%
18%
3rd Choice or lower
124
7%
6%
Total
1793
100%
No Answer
41
36
Performance Gap
Ways to use Noel Levitz to
Benchmark Success
1.
2.
3.
4.
5.
6.
Comparing Current Results
Using Previous Data
Data from other Community Colleges
Raw data to explore demographics
NCCBP to compare to Peer group, state
and other participating Community
Colleges
Compare using IPS
Scales in order of importance 2012
1.
2.
3.
4.
5.
6.
7.
8.
9.
10.
11.
12.
Instructional Effectiveness
Admission and Financial Aid
Registration Effectiveness
Academic Advising/Counseling
Safety and Security
Academic Services
Concern for the Individual
Service Excellence
Campus Climate
Student Centeredness
Campus Support Services
Responsiveness to Diverse Populations
Scales in order of importance 2014
1.
2.
3.
4.
5.
6.
7.
8.
9.
10.
11.
12.
Instructional Effectiveness
Safety and Security
Registration Effectiveness
Academic Advising/Counseling
Admissions and Financial Aid
Academic Services
Concern for the Individual
Campus Climate
Service Excellence
Student Centeredness
Campus Support Services
Responsiveness to Diverse Populations
MCC Questions
71. Faculty are interested in students college success.
72. I do not feel discriminated against at MCC because of my racial,
cultural, or ethnic background.
73. MCC offers ample ethnic/cultural programs as special events.
74. MCC does a good job of making the campus accessible for
individuals with physical disabilities.
75. A diversity of students enriches the MCC environment.
76. The learning/student success center has adequate services to
meet student needs.
77. Career planning services adequately meet the needs of
students.
78. I know where to go when I have a concern, issue, or problem.
79. Courses improve student's skills and increase their confidence
that they can achieve college success.
80. Counselors are approachable and helpful with personal and
school-related matters.
Strengths - SSI






The campus is safe and secure for all students.
Nearly all of the faculty are knowledgeable in their
fields.
I am able to experience intellectual growth here.
Security staff respond quickly in emergencies.
MCC item: Courses improve student's skills and
increase their confidence that they can achieve
college success.
MCC item: I do not feel discriminated against at
MCC because of my racial, cultural, or ethnic
background.
Strengths (cont.)








There is a good variety of courses provided on this
campus.
There are convenient ways of paying my school bill.
Computer labs are adequate and accessible.
Students are made to feel welcome on this campus.
Faculty are usually available after class and during
office hours.
Library resources and services are adequate.
Billing policies are reasonable.
On the whole, the campus is well-maintained
Challenges







The quality of instruction I receive in most of my
classes is excellent.
Classes are scheduled at times that are convenient
for me.
I am able to register for classes I need with few
conflicts.
My academic advisor is knowledgeable about my
program requirements.
Faculty provide timely feedback about student
progress in a course.
Financial aid counselors are helpful.
My academic advisor is knowledgeable about the
transfer requirements of other schools.
Challenges (cont.)






Parking lots are well-lighted and secure.
Financial aid awards are announced to students
in time to be helpful in college planning.
This school does whatever it can to help me
reach my educational goals.
The amount of student parking space on campus
is adequate.
MCC item: I know where to go when I have a
concern, issue, or problem.
Students are notified early in the term if they are
doing poorly in a class.
Higher Satisfaction than National
Average
The campus is safe and secure for all students.
 Nearly all of the faculty are knowledgeable in their
fields.
 I am able to register for classes I need with few
conflicts.
 I am able to experience intellectual growth here.
 Program requirements are clear and reasonable.
 Security staff respond quickly in emergencies.
 Faculty are fair and unbiased in their treatment of
individual students.
 There is a good variety of courses provided on this
campus.
 Financial aid counselors are helpful.

Higher than National Average (cont)








Adequate financial aid is available for most students.
My academic advisor is knowledgeable about the
transfer requirements of other schools.
Parking lots are well-lighted and secure.
Admissions staff are knowledgeable.
There are convenient ways of paying my school bill.
Policies and procedures regarding registration and
course selection are clear and well-publicized.
Financial aid awards are announced to students in
time to be helpful in college planning.
Computer labs are adequate and accessible.
Higher than National Average (cont)











This school does whatever it can to help me reach my
educational goals.
The amount of student parking space on campus is adequate.
My academic advisor is approachable.
The personnel involved in registration are helpful.
Students are made to feel welcome on this campus.
Faculty are usually available after class & during office hours.
Library resources and services are adequate.
Faculty are understanding of students' unique life
circumstances.
The equipment in the lab facilities is kept up to date.
Class change (drop/add) policies are reasonable.
Billing policies are reasonable.
MCC Overall Satisfaction
2014
2012
MCC
Natl CC
MCC
Natl CC
So far, how has your college
experience met your
expectations
4.78
4.84
4.75
4.81
Rate your overall satisfaction
with your experience here thus
far
5.50
5.47
5.39
5.46
All in all, if you had to do it over,
would you enroll here again?
5.89
5.72
5.83
5.72
Decision to Enroll
2014
2012
MCC
Natl CC
MCC
Natl CC
Cost
6.41
6.34
6.42
6.32
Financial Aid
6.27
6.09
6.20
5.99
Academic Reputation
6.01
5.90
5.95
5.85
Size of Institution
5.17
5.22
5.17
5.19
Opportunity to Play Sports
3.11
3.58
2.70
3.58
Recommend from Family
4.78
4.96
4.62
4.92
Geographic setting
5.91
5.53
5.95
5.47
Campus appearance
5.28
5.26
5.15
5.23
Personal attention prior
5.51
5.44
5.27
5.39
Institutional commitment satisfaction
2014
2012
MCC Natl CC MCC Natl CC
Students with
disabilities
Underrepresented pop
Commuter's
Part time
students
Evening students
Older, returning
learners
6.01
5.60
5.94
5.53
5.73
5.56
5.46
5.45
5.67
5.50
5.40
5.40
5.81
5.63
5.65
5.55
5.72
5.68
5.68
5.52
5.82
5.63
5.68
5.58
Increased Importance from 2012
Item
17. Personnel in the Veterans' Services program
are helpful.
4. Security staff are helpful.
10. Child care facilities are available on campus.
11. Security staff respond quickly in emergencies.
9. Internships or practical experiences are
provided in my degree/certificate program.
2012
2014
Diff
5.56
6.07
4.63
6.48
5.67
6.14
4.65
6.50
-0.11
-0.07
-0.02
-0.02
6.07
6.08
-0.01
Decreased Importance from 2012
Item
2012
26. Library staff are helpful and approachable.
6.37
59. New student orientation services help students
adjust to college.
6.12
63. I seldom get the "run-around" when seeking
information on this campus.
6.46
49. Admissions counselors respond to prospective
students' unique needs and requests.
6.37
67. Channels for expressing student complaints are
readily available.
6.34
50. Tutoring services are readily available.
6.41
45. This institution has a good reputation within the
community.
6.32
14. Library resources and services are adequate.
6.47
47. There are adequate services to help me decide upon
a career.
6.38
61. Faculty are usually available after class and during
office hours.
6.48
37. Faculty take into consideration student differences as
they teach a course.
6.32
2014 Diff
6.19 0.18
5.96
0.16
6.30
0.16
6.22
0.15
6.19
6.27
0.15
0.14
6.18
6.33
0.14
0.14
6.24
0.14
6.35
0.13
6.19
0.13
Decreased Importance from 2012 (cont)
Item
2012
2014
Diff
42. The equipment in the lab facilities is kept up to date.
6.45
6.33
0.12
44. I generally know what's happening on campus.
5.75
5.63
0.12
48. Counseling staff care about students as individuals.
25. My academic advisor is concerned about my success
as an individual.
33. Admissions counselors accurately portray the
campus in their recruiting practices.
69. There is a good variety of courses provided on this
campus.
55. Academic support services adequately meet the
needs of students.
64. Nearly all classes deal with practical experiences and
applications.
20. Financial aid counselors are helpful.
62. Bookstore staff are helpful.
13. Financial aid awards are announced to students in
time to be helpful in college planning.
6.42
6.30
0.12
6.38
6.26
0.12
6.27
6.15
0.12
6.58
6.47
0.11
6.42
6.31
0.11
6.38
6.57
6.30
6.27
6.46
6.19
0.11
0.11
0.11
6.51
6.40
0.11
Increased Satisfaction from 2012
Increased Satisfaction
20. Financial aid counselors are helpful.
19. This campus provides effective support
services for displaced homemakers.
17. Personnel in the Veterans' Services program
are helpful.
10. Child care facilities are available on campus.
39. The amount of student parking space on
campus is adequate.
12. My academic advisor helps me set goals to
work toward.
11. Security staff respond quickly in emergencies.
25. My academic advisor is concerned about my
success as an individual.
5. The personnel involved in registration are
helpful.
63. I seldom get the "run-around" when seeking
information on this campus.
2012
4.91
2014
5.31
Diff
-0.40
4.86
5.22
-0.36
4.95
3.90
5.29
4.20
-0.34
-0.30
4.40
4.69
-0.29
4.94
5.53
5.23
5.82
-0.29
-0.29
4.94
5.20
-0.26
5.28
5.54
-0.26
5.01
5.26
-0.25
Increased Satisfaction from 2012 (cont)
Increased Satisfaction
67. Channels for expressing student complaints are
readily available.
16. The college shows concern for students as
individuals.
13. Financial aid awards are announced to students
in time to be helpful in college planning.
6. My academic advisor is approachable.
7. Adequate financial aid is available for most
students.
65. Students are notified early in the term if they are
doing poorly in a class.
2. Faculty care about me as an individual.
23. Faculty are understanding of students' unique life
circumstances.
32. My academic advisor is knowledgeable about my
program requirements.
51. There are convenient ways of paying my school
bill.
60. Billing policies are reasonable.
2012
2014
Diff
4.78
5.03
-0.25
5.02
5.27
-0.25
5.06
5.30
5.30
5.54
-0.24
-0.24
5.29
5.53
-0.24
4.72
5.24
4.95
5.46
-0.23
-0.22
5.21
5.42
-0.21
5.25
5.45
-0.20
5.72
5.54
5.91
5.73
-0.19
-0.19
Decreased Satisfaction from 2012
Item
68. On the whole, the campus is well-maintained.
24. Parking lots are well-lighted and secure.
42. The equipment in the lab facilities is kept up to date.
69. There is a good variety of courses provided.
31. The campus is safe and secure for all students.
38. The student center is a comfortable place for students to
spend their leisure time.
21. There are a sufficient number of study areas on campus.
50. Tutoring services are readily available.
26. Library staff are helpful and approachable.
14. Library resources and services are adequate.
61. Faculty are usually available after class and during office
hours.
34. Computer labs are adequate and accessible.
45. This institution has a good reputation within the
community.
44. I generally know what's happening on campus.
1. Most students feel a sense of belonging here.
2012
6.07
5.51
5.78
5.93
5.88
2014
5.89
5.35
5.64
5.80
5.75
Diff
0.18
0.16
0.14
0.13
0.13
5.47
5.86
5.83
6.10
6.04
5.36
5.78
5.76
6.04
5.98
0.11
0.08
0.07
0.06
0.06
5.78 5.76 0.02
6.01 5.99 0.02
5.75 5.74 0.01
5.31 5.30 0.01
5.26 5.25 0.01
Gap Decreased from 2012
Gap Decreased from 2012
20. Financial aid counselors are helpful.
63. I seldom get the "run-around" when seeking
information on this campus.
67. Channels for expressing student complaints are
readily available.
25. My academic advisor is concerned about my
success as an individual.
39. The amount of student parking space on campus
is adequate.
19. This campus provides effective support services
for displaced homemakers.
12. My academic advisor helps me set goals to work
toward.
13. Financial aid awards are announced to students
in time to be helpful in college planning.
16. The college shows concern for students as
individuals.
5. The personnel involved in registration are helpful.
Gap
1.66
Gap
1.15
Gap
0.51
1.45
1.04
0.41
1.56
1.16
0.40
1.44
1.06
0.38
2.05
1.68
0.37
0.89
0.52
0.37
1.36
1.00
0.36
1.45
1.10
0.35
1.33
1.16
0.98
0.82
0.35
0.34
Gap Decreased from 2012
Gap Decreased from 2012
65. Students are notified early in the term if they
are doing poorly in a class.
6. My academic advisor is approachable.
2. Faculty care about me as an individual.
51. There are convenient ways of paying my
school bill.
60. Billing policies are reasonable.
23. Faculty are understanding of students' unique
life circumstances.
7. Adequate financial aid is available for most
students.
32. My academic advisor is knowledgeable about
my program requirements.
10. Child care facilities are available on campus.
11. Security staff respond quickly in emergencies.
48. Counseling staff care about students as
individuals.
Gap
Gap
Gap
1.69
1.14
1.02
1.38
0.83
0.71
0.31
0.31
0.31
0.80
0.88
0.51
0.59
0.29
0.29
1.20
0.91
0.29
1.21
0.92
0.29
1.34
0.73
0.95
1.06
0.45
0.68
0.28
0.28
0.27
0.98
0.71
0.27
Gap Increased from 2012
Gap Increased from 2012
24. Parking lots are well-lighted and secure.
68. On the whole, the campus is wellmaintained.
31. The campus is safe and secure for all
students.
38. The student center is a comfortable place
for students to spend their leisure time.
42. The equipment in the lab facilities is kept up
to date.
69. There is a good variety of courses provided
on this campus.
21. There are a sufficient number of study areas
on campus.
2012
0.99
2014
1.08
Diff
-0.09
0.35
0.43
-0.08
0.75
0.83
-0.08
0.42
0.46
-0.04
0.67
0.69
-0.02
0.65
0.67
-0.02
0.40
0.41
-0.01
Scales
Academic Advising and Counseling
Assesses the comprehensiveness of your
academic advising program. Academic
advisors (and counselors) are evaluated on
the basis of their knowledge, competence,
and personal concern for student success,
as well as their approachability.
2014
Advising/Counseling
Import Satis
2012
Gap Import Satis Gap
MCC
6.36
5.38
0.98
6.45
5.18 1.27
National CC
6.22
5.26
0.96
6.17
5.20 0.97
Blue River
6.39
5.52
0.87
6.57
5.42 1.15
Business & Technology
6.15
5.64
0.51
6.36
5.32 1.04
Longview
6.31
5.36
0.95
6.46
5.08 1.38
Maple Woods
6.39
5.41
0.98
6.46
5.41 1.05
Penn Valley
6.40
5.24
1.16
6.37
4.88 1.49
Online
6.37
5.32
1.05
6.49
5.29 1.20
Academic Advising/Counseling
6. My academic advisor is approachable.
12. Acad. advisor helps set goals to work
toward.
25. Acad advisor concerned success as
individual.
32. Acad. advisor knowledgeable about my
program requirements.
40. Acad. adv. knowledge - transfer
requirements of other schools.
48. Counsel. staff care about students.
52. This school does whatever it can to help
me reach my educational goals.
6. My academic advisor is approachable.
2014
Import Satis
2012
Gap Import Satis
Gap
MCC
6.37
5.54
0.83
6.44
5.30
1.14
National CC
6.28
5.44
0.84
6.24
5.40
0.84
Blue River
6.45
5.60
0.85
6.59
5.53
1.06
Business & Technology
6.27
5.74
0.53
6.39
5.52
0.87
Longview
6.30
5.62
0.68
6.44
5.10
1.34
Maple Woods
6.40
5.60
0.80
6.50
5.63
0.87
Penn Valley
6.42
5.33
1.09
6.32
4.98
1.34
Online
6.43
5.53
0.90
6.45
5.39
1.06
12. Academic advisor helps set goals to work
toward.
2014
2012
Import
Satis
Gap Import Satis
Gap
MCC
6.23
5.23
1.00
6.30
4.94
1.36
National CC
Blue River
6.09
6.15
5.08
5.32
1.01
0.83
6.04
6.42
5.03
5.19
1.01
1.23
Business & Technology
5.89
5.24
0.65
6.11
4.83
1.28
Longview
Maple Woods
Penn Valley
6.16
6.30
6.35
5.28
5.34
5.04
0.88
0.96
1.31
6.29
6.31
6.25
4.76
5.22
4.72
1.53
1.09
1.53
Online
6.22
5.10
1.12
6.29
4.96
1.33
25. Academic advisor concerned success as
individual.
2014
2012
Import Satis
Gap Import Satis
Gap
MCC
6.26
5.20
1.06
6.38
4.94
1.44
National CC
6.18
5.11
1.07
6.13
5.05
1.08
Blue River
6.31
5.34
0.97
6.55
5.19
1.36
Business & Technology
6.10
5.56
0.54
6.37
5.11
1.26
Longview
6.17
5.15
1.02
6.33
4.81
1.52
Maple Woods
6.29
5.25
1.04
6.40
5.15
1.25
Penn Valley
6.32
5.06
1.26
6.30
4.65
1.65
Online
6.18
5.07
1.11
6.39
5.09
1.30
32. Academic advisor is knowledgeable of
requirements.
Import
2014
Satis
2012
Import Satis
Gap
MCC
6.51
5.45
1.06
6.59
5.25
1.34
National CC
6.35
5.43
0.92
6.31
5.36
0.95
Blue River
6.59
5.55
1.04
6.70
5.44
1.26
Business & Technology
6.51
5.73
0.78
6.48
5.49
.99
Longview
6.48
5.45
1.03
6.61
5.13
1.48
Maple Woods
6.51
5.43
1.08
6.59
5.56
1.03
Penn Valley
6.52
5.33
1.19
6.51
4.92
1.59
Online
6.52
5.44
1.08
6.69
5.36
1.33
Gap
40. Academic advisor is knowledgeable about
transfer requirements.
2014
Import Satis
Gap
2012
Import Satis
Gap
MCC
6.44
5.28
1.16
6.54
5.14
1.40
National CC
6.22
5.19
1.03
6.18
5.13
1.05
Blue River
6.51
5.43
1.08
6.56
5.49
1.07
Business & Technology
5.92
5.52
0.40
6.35
5.27
1.08
Longview
6.45
5.13
1.32
6.55
5.03
1.52
Maple Woods
6.48
5.25
1.23
6.56
5.33
1.23
Penn Valley
6.44
5.26
1.18
6.50
4.80
1.70
Online
6.49
5.45
1.04
6.71
5.24
1.47
48. Counseling staff care about students.
2014
Import Satis
2012
Gap Import Satis Gap
MCC
National CC
6.30
6.11
5.59
5.26
0.71
0.85
6.42
6.06
5.44 0.98
5.19 0.87
Blue River
6.31
5.83
0.48
6.59
5.63 0.96
Business & Technology
6.19
5.83
0.36
6.37
5.50 0.87
Longview
6.30
5.62
0.68
6.45
5.49 0.96
Maple Woods
6.35
5.66
0.69
6.40
5.61 0.79
Penn Valley
6.29
5.34
0.95
6.29
5.04 1.25
Online
6.27
5.38
0.89
6.61
5.83 0.78
52. This school does whatever it can to help
me reach my educational goals.
2014
2012
Import
Satis
Gap Import Satis
Gap
MCC
6.39
5.38
1.01
6.48
5.27
1.21
National CC
6.27
5.30
0.97
6.23
5.25
0.98
Blue River
6.42
5.59
0.83
6.41
5.46
0.95
Business & Technology
6.12
5.82
0.30
6.58
5.51
1.07
Longview
6.31
5.31
1.00
6.52
5.23
1.29
Maple Woods
6.40
5.34
1.06
6.48
5.36
1.12
Penn Valley
Online
6.48
6.48
5.30
5.26
1.18
1.22
6.43
6.38
5.04
5.25
1.39
1.13
Academic Services
Academic Services: assesses services
students utilize to achieve their academic
goals. These services include the library,
computer labs, and tutoring services.
Scale
Academic Services
2014
Import Satis
2012
Gap Import Satis Gap
MCC
6.29
5.81
0.48
6.41 5.87 0.54
National CC
6.12
5.56
0.56
6.08 5.49 0.59
Blue River
6.31
5.97
0.34
6.55 6.07 0.48
Business & Technology
6.15
5.73
0.42
6.36 5.86 0.50
Longview
6.25
5.71
0.54
6.45 5.91 0.54
Maple Woods
6.22
5.85
0.37
6.35 5.92 0.43
Penn Valley
6.41
5.82
0.59
6.38 5.67 0.71
Online
6.25
5.76
0.49
6.27 5.94 0.33
Academic Services
14. Library resources and services are adequate.
21. There are a sufficient number of study areas
on campus.
26. Library staff are helpful and approachable.
34. Computer labs are adequate and accessible.
42. The equipment in the lab facilities is kept up
to date.
50. Tutoring services are readily available.
55. Academic support services adequately meet
the needs of students.
14. Library resources and services are
adequate.
2014
Import Satis
2012
Gap Import Satis Gap
MCC
6.33
5.98
0.35
6.47 6.04 0.43
National CC
6.18
5.70
0.48
6.16 5.64 0.52
Blue River
6.40
6.15
0.25
6.56 6.18 0.38
Business & Technology
6.00
5.46
0.54
6.24 5.92 0.32
Longview
6.35
5.93
0.42
6.56 6.11 0.45
Maple Woods
6.24
6.01
0.23
6.41 6.07 0.34
Penn Valley
6.42
5.99
0.43
6.46 5.86 0.60
Online
6.38
6.11
0.27
6.27 6.21 0.06
21. There are a sufficient number of study
areas on campus.
2014
Import Satis
2012
Gap Import Satis Gap
MCC
6.19
5.78
0.41
6.26 5.86 0.40
National CC
6.07
5.51
0.56
6.02 5.41 0.61
Blue River
6.19
5.84
0.35
6.13 5.67 0.46
Business & Technology
5.90
5.60
0.30
6.47 5.93 0.54
Longview
6.19
5.71
0.48
6.32 6.02 0.30
Maple Woods
6.09
5.80
0.29
6.20 5.87 0.33
Penn Valley
6.35
5.79
0.56
6.22 5.71 0.51
Online
6.06
5.92
0.14
5.83 5.97 -.14
26. Library staff are helpful and approachable.
2014
Import Satis
2012
Gap Import Satis Gap
MCC
6.19
6.04
0.15
6.37 6.10 0.27
National CC
6.02
5.62
0.40
5.98 5.57 0.41
Blue River
6.31
6.19
0.12
6.53 6.33 0.20
Business & Technology
6.09
5.90
0.19
6.52 6.50 0.02
Longview
6.14
5.93
0.21
6.41 6.08 0.33
Maple Woods
6.09
6.05
0.04
6.29 6.04 0.25
Penn Valley
6.34
6.14
0.20
6.33 5.96 0.37
Online
6.02
5.79
0.23
6.12 6.17 -.05
34. Computer labs are adequate and
accessible.
2014
Import Satis
2012
Gap Import Satis Gap
MCC
6.40
5.99
0.41
6.48 6.01 0.47
National CC
6.23
5.66
0.57
6.20 5.56 0.64
Blue River
6.37
6.14
0.23
6.55 6.23 0.32
Business & Technology
6.35
5.96
0.39
6.42 5.94 0.48
Longview
6.32
5.77
0.55
6.50 6.02 0.48
Maple Woods
6.40
6.17
0.23
6.45 6.11 0.34
Penn Valley
6.54
6.00
0.54
6.46 5.75 0.71
Online
6.32
5.90
0.42
6.45 6.19 0.26
42. The equipment in the lab facilities is kept
up to date.
2014
Import Satis
2012
Gap Import Satis Gap
MCC
6.33
5.64
0.69
6.45
5.78 0.67
National CC
6.18
5.50
0.68
6.14
5.45 0.69
Blue River
6.28
5.81
0.47
6.60
6.04 0.56
Business & Technology
6.56
6.07
0.49
6.65
5.85 0.80
Longview
6.25
5.50
0.75
6.38
5.80 0.58
Maple Woods
6.22
5.57
0.65
6.37
5.83 0.54
Penn Valley
6.46
5.65
0.81
6.46
5.52 0.94
Online
6.33
5.61
0.72
6.44
5.95 0.49
50. Tutoring services are readily available.
2014
Import Satis
2012
Gap Import Satis Gap
MCC
6.27
5.76 0.51
6.41
5.83 0.58
National CC
6.10
5.55 0.55
6.04
5.47 0.57
Blue River
6.34
5.97 0.37
6.39
5.67 0.72
Business & Technology
6.01
5.46 0.55
6.34
5.92 0.42
Longview
6.24
5.73 0.51
6.33
5.79
Maple Woods
6.18
5.80 0.38
6.34
5.92 0.42
Penn Valley
6.35
5.71 0.64
6.39
5.67 0.72
Online
6.32
5.58 0.74
6.33
5.79 0.54
0.54
55. Academic support services adequately
meet the needs of students.
2014
MCC
Import Satis
6.31 5.45
2012
Gap Import Satis Gap
0.86 6.42 5.45 0.97
National CC
Blue River
6.09
6.31
5.35
5.66
0.74
0.65
6.03 5.29 0.74
6.33 5.21 1.12
Business & Technology
6.10
5.61
0.49
6.36 5.57 0.79
Longview
6.25
5.33
0.92
6.43 5.39 1.04
Maple Woods
6.30
5.51
0.79
6.36 5.57 0.79
Penn Valley
6.42
5.40
1.02
6.33 5.21 1.12
Online
6.31
5.31
1.00
6.43 5.39 1.04
Admissions and Financial Aid
Assesses your institution’s ability to enroll
students in an effective manner. This scale
covers issues such as competence and
knowledge of admission counselors, as well
as the effectiveness and availability of
financial aid programs.
Scale Score
2014
2012
Admissions and Financial Aid Import Satis
Gap Import Satis
Gap
MCC
6.36
5.45
0.91
6.46
5.26
1.20
National CC
6.13
5.24
0.89
6.08
5.16
0.92
Blue River
6.42
5.70
0.72
6.60
5.51
1.09
Business & Technology
6.19
5.63
0.56
6.29
5.53
0.76
Longview
6.31
5.45
0.86
6.49
5.31
1.18
Maple Woods
6.31
5.37
0.94
6.43
5.35
1.08
Penn Valley
6.42
5.32
1.10
6.42
4.89
1.53
Online
6.44
5.54
0.90
6.40
5.42
0.98
Admissions and Financial Aid
7. Adequate financial aid is available for most
students.
13. Financial Aid awards are announced to
students in time to be helpful in college
planning.
20. Financial Aid counselors are helpful.
33. Admissions counselors accurately portray
the campus in their recruiting practices
41. Admissions staff are knowledgeable.
49. Admissions counselors respond to
prospective students’ unique needs and
requests.
7. Adequate financial aid is available for most
students
2014
2012
Import Satis Gap Import Satis Gap
MCC
6.45
5.53 0.92
6.50
5.29 1.21
National CC
6.29
5.34 0.95
6.25
5.21 1.04
Blue River
6.53
5.82 0.71
6.66
5.45 1.21
Business & Technology
6.29
5.88 0.41
6.09
5.55 0.54
Longview
6.40
5.57 0.83
6.53
5.42 1.11
Maple Woods
6.37
5.37 1.00
6.43
5.24 1.19
Penn Valley
6.54
5.40 1.14
6.51
5.03 1.48
Online
6.56
5.50 1.06
6.48
5.39 1.09
13. Financial Aid awards are announced to
students in time to be helpful in college planning.
2014
Import Satis
2012
Gap Import Satis Gap
MCC
6.40
5.30
1.10
6.51 5.06 1.45
National CC
6.17
5.05
1.12
6.10 4.93 1.17
Blue River
6.43
5.52
0.91
6.58 5.33 1.25
Business & Technology
6.21
5.36
0.85
6.29 5.27 1.02
Longview
6.36
5.30
1.06
6.54 5.15 1.39
Maple Woods
6.35
5.24
1.11
6.52 5.16 1.36
Penn Valley
6.44
5.18
1.26
6.45 5.16 1.36
Online
6.53
5.33
1.20
6.56 5.18 1.38
20. Financial Aid counselors are helpful.
2014
2012
Import Satis
Gap Import Satis
Gap
MCC
6.46
5.31
1.15
6.57
4.91
1.66
National CC
6.17
5.12
1.05
6.12
5.06
1.06
Blue River
6.50
5.67
0.83
6.69
5.38
1.31
Business & Technology
6.35
5.45
0.90
6.50
5.55
0.95
Longview
6.43
5.42
1.01
6.64
5.01
1.63
Maple Woods
6.42
4.99
1.43
6.54
4.90
1.64
Penn Valley
6.50
5.17
1.33
6.54
4.46
2.08
Online
6.54
5.43
1.11
6.41
4.93
1.48
33. Admissions counselors accurately portray the
campus in their recruiting practices
2014
2012
Import Satis
Gap Import Satis
Gap
MCC
6.15
5.50
0.65
6.27
5.39
0.88
National CC
5.87
5.21
0.66
5.8
5.14
0.66
Blue River
6.20
5.72
0.48
6.02
5.71
0.31
Business & Technology
5.97
5.60
0.37
6.44
5.65
0.79
Longview
6.05
5.49
0.56
6.29
5.45
0.84
Maple Woods
6.14
5.51
0.63
6.19
5.51
0.68
Penn Valley
6.25
5.32
0.93
6.25
4.88
1.37
Online
6.19
5.66
0.53
6.19
5.91
0.28
41. Admission staff are knowledgeable.
2014
2012
Import Satis
Gap Import Satis
Gap
MCC
6.42
5.59
0.83
6.51
5.53
0.98
National CC
6.22
5.45
0.77
6.18
5.40
0.78
Blue River
6.47
5.74
0.73
6.56
5.70
0.86
Business & Technology
6.29
5.90
0.39
6.68
5.78
0.9
Longview
6.39
5.48
0.91
6.53
5.52
1.01
Maple Woods
6.39
5.64
0.75
6.49
5.70
0.79
Penn Valley
6.46
5.47
0.99
6.42
5.16
1.26
Online
6.50
5.68
0.82
6.43
5.69
0.74
49. Admissions counselors respond to prospective
students’ unique needs and requests.
2014
2012
Import Satis
Gap Import Satis
Gap
MCC
6.22
5.49
0.73
6.37
5.38
0.99
National CC
6.04
5.25
0.79
5.99
5.18
0.81
Blue River
6.31
5.71
0.60
6.27
5.42
0.85
Business & Technology
6.03
5.53
0.50
6.51
5.49
1.02
Longview
6.17
5.43
0.74
6.37
5.34
1.03
Maple Woods
6.17
5.46
0.71
6.40
5.57
0.83
Penn Valley
6.31
5.36
0.95
6.30
5.11
1.19
Online
6.25
5.71
0.54
6.28
5.61
0.67
Campus Climate
Assesses the extent to which your
institution provides experiences that
promote a sense of campus pride and
feelings of belonging. The scale also assess
the effectiveness of your institution’s
channels of communication for students.
Scale Score
Campus Climate
2014
2012
Import Satis
Gap Import Satis
Gap
MCC
6.18
5.47
0.71
6.27
5.37
0.90
National CC
6.05
5.37
0.68
6.01
5.32
0.69
Blue River
6.18
5.70
0.48
6.43
5.63
0.80
Business & Technology
6.04
5.78
0.26
6.21
5.62
0.59
Longview
6.14
5.46
0.68
6.28
5.38
0.90
Maple Woods
6.14
5.37
0.77
6.24
5.47
0.77
Penn Valley
6.28
5.37
0.91
6.23
5.07
1.16
Online
6.18
5.45
0.73
6.16
5.47
0.69
Campus Climate
1. Students feel a sense of belonging.
2. Faculty care about me as an individual. (Slide 96)
16. Concern shown for students as individuals.
22. People on campus respect /support. of others.
27. The campus staff are caring and helpful.
28. Enjoyable experience to be student on campus.
31. Campus is safe and secure for all students.
36. Students made to feel welcome on campus.
44. Generally know what's happening on campus.
45. Institution has good reputation in community.
52. School does what can help reach educ. goals.
57. Administrators are approachable to students.
59. Orientation services help students adjust.
63. Seldom get "run-around" on campus.
67. Channels - express student complaints avail.
1. Most students feel a sense of belonging here.
2014
2012
Import Satis
Gap Import Satis
Gap
MCC
5.62
5.25
0.37
5.66
5.26
0.40
National CC
5.58
5.35
0.23
5.51
5.31
0.20
Blue River
5.74
5.51
0.23
5.65
5.55
0.10
Business & Technology
5.53
5.66
-.13
5.65
5.55
0.10
Longview
5.61
5.18
0.43
5.58
5.21
0.37
Maple Woods
5.48
5.05
0.43
5.59
5.24
0.35
Penn Valley
5.81
5.28
0.53
5.73
5.09
0.64
Online
5.40
5.24
0.16
5.36
5.42 -0.06
16. The college shows concern for students as
individuals.
2014
2012
Import Satis
Gap Import Satis
Gap
MCC
6.25
5.27
0.98
6.35
5.02
1.33
National CC
6.15
5.15
1.00
6.11
5.12
0.99
Blue River
6.20
5.47
0.73
6.49
5.22
1.27
Business & Technology
6.08
5.49
0.59
6.24
5.39
0.85
Longview
6.27
5.28
0.99
6.39
4.95
1.44
Maple Woods
6.23
5.14
1.09
6.36
5.18
1.18
Penn Valley
6.50
5.17
1.33
6.27
4.73
1.54
Online
6.54
5.43
1.11
6.33
5.17
1.16
22. People on this campus respect and are
supportive of each other.
2014
2012
Import Satis
Gap Import Satis
Gap
MCC
6.23
5.53
0.70
6.26
5.43
0.83
National CC
6.04
5.36
0.68
5.98
5.3
0.68
Blue River
6.27
5.71
0.56
6.46
5.82
0.64
Business & Technology
6.15
6.09
0.06
6.06
5.90
0.16
Longview
6.15
5.45
0.70
6.25
5.40
0.85
Maple Woods
6.24
5.51
0.73
6.26
5.46
0.80
Penn Valley
6.29
5.37
0.92
6.20
5.09
1.11
Online
6.14
5.61
0.53
6.21
5.65
0.56
27. The campus staff are caring and helpful
2014
2012
Import Satis
Gap Import Satis
Gap
MCC
6.28
5.70
0.58
6.36
5.59
0.77
National CC
6.13
5.51
0.62
6.08
5.46
0.62
Blue River
6.26
5.94
0.32
6.56
5.93
0.63
Business & Technology
6.21
5.99
0.22
6.34
5.92
0.42
Longview
6.26
5.67
0.59
6.44
5.56
0.88
Maple Woods
6.28
5.65
0.63
6.34
5.71
0.63
Penn Valley
6.34
5.60
0.74
6.24
5.26
0.98
Online
6.27
5.65
0.62
6.18
5.71
0.47
28. It is an enjoyable experience to be a student on
this campus.
2014
2012
Import Satis
Gap Import Satis
Gap
MCC
6.28
5.54
0.74
6.33
5.48
0.85
National CC
6.20
5.55
0.65
6.16
5.52
0.64
Blue River
6.27
5.83
0.44
6.48
5.82
0.66
Business & Technology
6.11
5.93
0.18
6.27
5.80
0.47
Longview
6.25
5.52
0.73
6.40
5.49
0.91
Maple Woods
6.24
5.38
0.86
6.31
5.50
0.81
Penn Valley
6.38
5.45
0.93
6.26
5.19
1.07
Online
6.22
5.60
0.62
6.13
5.54
0.59
31. The campus is safe and secure for all students.
2014
2012
Import Satis
Gap Import Satis
Gap
MCC
6.58
5.75
0.83
6.63
5.88
0.75
National CC
6.36
5.68
0.68
6.32
5.59
0.73
Blue River
6.56
6.20
0.36
6.72
6.21
0.51
Business & Technology
6.47
6.23
0.24
6.53
6.03
0.50
Longview
6.54
5.79
0.75
6.70
6.01
0.69
Maple Woods
6.60
5.66
0.94
6.60
6.12
0.48
Penn Valley
6.62
5.46
1.16
6.54
5.28
1.27
Online
6.63
5.67
0.96
6.68
6.22
0.46
36. Students are made to feel welcome on this
campus.
2014
2012
Import Satis
Gap Import Satis
Gap
MCC
6.35
5.73
0.62
6.37
5.64
0.73
National CC
6.22
5.64
0.58
6.17
5.59
0.58
Blue River
6.35
6.01
0.34
6.58
5.90
0.68
Business & Technology
6.32
6.09
0.23
6.27
5.76
0.51
Longview
6.29
5.70
0.59
6.37
5.64
0.73
Maple Woods
6.33
5.68
0.65
6.17
5.59
0.58
Penn Valley
6.43
5.63
0.80
6.27
5.76
0.51
Online
6.35
5.66
0.69
6.58
5.90
0.68
44. I generally know what’s happening on campus.
2014
2012
Import Satis
Gap Import Satis
Gap
MCC
5.63
5.30
0.33
5.76
5.43
0.33
National CC
5.62
5.09
.53
5.68
5.46
0.22
Blue River
5.67
5.33
0.34
5.56
5.36
0.20
Business & Technology
5.39
5.48 -0.09
5.71
5.07
0.64
Longview
5.54
5.30
0.24
5.75
5.31
0.44
Maple Woods
5.63
5.29
0.34
5.56
5.00
0.56
Penn Valley
5.78
5.25
0.53
5.63
5.26
0.37
Online
5.47
5.26
0.21
6.02
5.30
0.72
45. This institution has a good reputation within the
community.
2014
2012
Import Satis
Gap Import Satis
Gap
MCC
6.18
5.74
0.44
6.33
5.90
0.43
National CC
6.11
5.67
0.44
6.26
5.80
0.46
Blue River
6.13
6.00
0.13
6.20
6.04
0.16
Business & Technology
6.13
5.95
0.18
6.27
5.25
1.02
Longview
6.14
5.79
0.35
6.32
5.75
0.57
Maple Woods
6.13
5.58
0.55
6.06
5.64
0.42
Penn Valley
6.25
5.57
0.68
6.39
6.00
0.39
Online
6.26
5.89
0.37
6.51
6.12
0.39
52. This school does whatever it can to help me
reach my educational goals.
2014
2012
Import Satis
Gap Import Satis
Gap
MCC
6.39
5.38
1.01
6.52
5.23
1.29
National CC
6.27
5.30
0.97
6.48
5.36
1.12
Blue River
6.42
5.59
0.83
6.38
5.25
1.13
Business & Technology
6.12
5.82
0.30
6.43
5.04
1.39
Longview
6.31
5.31
1.00
6.48
5.27
1.21
Maple Woods
6.40
5.34
1.06
6.23
5.25
0.98
Penn Valley
6.48
5.30
1.18
6.41
5.46
0.95
Online
6.48
5.26
1.22
6.58
5.51
1.07
57. Administrators are approachable to students.
2014
2012
Import Satis
Gap Import Satis
Gap
MCC
6.26
5.52
0.74
6.57
4.91
1.66
National CC
6.09
5.36
0.73
6.12
5.06
1.06
Blue River
6.26
5.71
0.55
6.69
5.38
1.31
Business & Technology
6.11
5.85
0.26
6.50
5.55
0.95
Longview
6.17
5.52
0.65
6.64
5.01
1.63
Maple Woods
6.18
5.46
0.72
6.54
4.90
1.64
Penn Valley
6.42
5.38
1.04
6.54
4.46
2.08
Online
6.48
5.26
1.22
6.41
4.93
1.48
59. New student orientation services help students
adjust to college.
2014
2012
Import Satis
Gap Import Satis
Gap
MCC
5.96
5.50
0.46
6.12
5.53
0.59
National CC
5.89
5.33
0.56
5.97
5.40
0.57
Blue River
6.04
5.75
0.29
5.82
5.43
0.39
Business & Technology
5.45
5.20
0.25
6.21
5.38
0.83
Longview
5.85
5.49
0.36
6.12
5.49
0.63
Maple Woods
5.90
5.32
0.58
5.84
5.27
0.57
Penn Valley
6.42
5.38
1.04
6.16
5.49
0.67
Online
6.31
5.47
0.84
6.32
5.73
0.59
63. I seldom get the run around when seeking
information on this campus.
2014
2012
Import Satis
Gap Import Satis
Gap
MCC
6.30
5.26
1.16
6.47
4.96
1.51
National CC
6.10
5.11
0.99
6.46
5.30
1.16
Blue River
6.26
5.45
0.81
6.49
5.08
1.41
Business & Technology
6.24
5.62
0.62
6.40
4.59
1.81
Longview
6.28
5.31
0.97
6.46
5.01
1.45
Maple Woods
6.22
5.22
1.00
6.06
5.09
0.97
Penn Valley
6.42
5.06
1.36
6.52
5.39
1.13
Online
6.29
5.22
1.07
6.51
5.29
1.22
67. Channels for expressing student complaints are
readily available.
2014
2012
Import Satis
Gap Import Satis
Gap
MCC
6.19
5.03
1.16
6.34
4.80
1.54
National CC
5.99
4.95
1.04
6.27
4.84
1.43
Blue River
6.14
5.40
0.74
6.31
4.85
1.46
Business & Technology
6.06
5.37
0.69
6.34
4.42
1.92
Longview
6.18
5.02
1.16
6.34
4.78
1.56
Maple Woods
6.05
4.83
1.22
5.94
4.90
1.04
Penn Valley
6.33
4.94
1.39
6.33
5.06
1.27
Online
6.30
4.95
1.35
6.47
5.14
1.33
Campus Support Services
Assess the quality of your support
programs and services which students
utilize to make their educational
experiences more meaningful and
productive.
Scale Score
Campus Support Services
2014
2012
Import Satis
Gap Import Satis
Gap
MCC
5.83
5.26
0.57
5.90
5.19
0.71
National CC
5.57
5.05
0.52
5.50
4.98
0.52
Blue River
5.83
5.40
0.43
6.06
5.31
0.75
Business & Technology
5.64
5.34
0.30
Longview
5.77
5.15
0.62
6.06
5.91
5.31
5.20
0.75
0.71
Maple Woods
5.75
5.22
0.53
5.80
5.25
0.55
Penn Valley
6.03
5.28
0.72
5.89
4.98
0.91
Online
5.80
5.22
0.58
5.88
5.37
0.51
Campus Support Services
10. Child care facilities available on campus.
17. Veterans' Services program are helpful.
19. Support services for displaced
homemakers.
30. Career services help students to get jobs.
38. Student center is comfortable place.
47. Adequate services to help decide career.
59. Orientation services help students
adjust. (Slide 78)
10. Child care facilities are available on campus.
2014
2012
Import Satis
Gap Import Satis
Gap
MCC
4.65
4.20
0.45
4.63
3.90
0.73
National CC
4.57
4.45
0.12
4.56
4.46
0.10
Blue River
4.54
3.26
1.28
4.65
3.13
1.52
Business & Technology
3.79
4.17 -0.38
3.66
3.55
0.11
Longview
4.53
4.05
0.48
4.70
3.60
1.10
Maple Woods
4.43
4.03
0.40
4.32
3.98
0.34
Penn Valley
5.15
4.85
0.30
4.87
4.38
0.49
Online
4.70
4.14
0.50
5.02
4.64
0.38
17. Personnel in the Veterans’ Services program are
helpful.
2014
2012
Import Satis
Gap Import Satis
Gap
MCC
5.65
5.29
0.38
5.56
4.95
0.61
National CC
4.92
4.73
0.19
4.77
4.62
0.15
Blue River
5.40
5.40
0.00
5.49
4.77
0.72
Business & Technology
6.31
5.56
0.75
6.31
5.18
1.13
Longview
5.67
5.35
0.32
5.32
5.02
0.30
Maple Woods
5.45
4.92
0.53
5.64
5.07
0.57
Penn Valley
5.88
5.37
0.51
5.55
4.67
0.88
Online
5.45
4.95
0.50
5.68
5.82 -0.14
19. This campus provides effective support services
for displaced homemakers.
2014
2012
Import Satis
Gap Import Satis
Gap
MCC
5.74
5.22
0.52
5.75
4.86
0.89
National CC
5.25
4.84
0.41
5.17
4.78
0.39
Blue River
5.77
5.53
0.24
6.09
4.87
1.22
Business & Technology
5.23
5.09
0.14
5.72
5.17
0.55
Longview
5.74
5.07
0.67
5.65
4.85
0.80
Maple Woods
5.56
5.23
0.33
5.67
4.95
0.72
Penn Valley
5.92
5.26
0.66
5.72
4.63
1.09
Online
5.89
4.95
0.94
5.73
5.48
0.25
30. The career services office provides students
with the help they need to get a job.
2014
2012
Import Satis
Gap Import Satis
Gap
MCC
6.23
5.31
0.92
6.30
5.20
1.10
National CC
5.97
5.02
0.95
5.91
4.96
0.95
Blue River
6.19
5.37
0.82
6.38
5.15
1.23
Business & Technology
6.24
5.31
0.93
6.36
5.42
0.94
Longview
6.19
5.19
1.00
6.37
5.23
1.14
Maple Woods
6.19
5.52
0.67
6.15
5.47
0.68
Penn Valley
6.34
5.23
1.11
6.29
4.88
1.41
Online
6.29
5.19
1.10
6.68
6.22
0.46
38. The student center is a comfortable place for
students to spend their leisure time.
2014
2012
Import Satis
Gap Import Satis
Gap
MCC
5.82
5.36
.046
5.89
5.47
0.42
National CC
5.77
5.33
0.44
5.72
5.25
0.47
Blue River
5.90
5.75
0.15
6.10
5.96
0.14
Business & Technology
5.57
5.55
0.02
5.77
5.36
0.41
Longview
5.69
5.12
0.57
5.97
5.59
0.38
Maple Woods
5.80
5.39
0.41
5.80
5.48
0.32
Penn Valley
5.96
5.24
0.72
5.80
5.03
0.77
Online
5.76
5.60
0.16
5.88
5.54
0.34
47. There are adequate services to help me decide
upon a career.
2014
2012
Import Satis
Gap Import Satis
Gap
MCC
6.24
5.36
0.88
6.38
5.36
1.02
National CC
6.11
5.25
0.86
6.07
5.20
0.87
Blue River
6.27
5.61
0.66
6.53
5.57
0.96
Business & Technology
6.09
5.67
0.42
6.42
5.45
0.97
Longview
6.19
5.27
0.92
6.38
5.30
1.08
Maple Woods
6.20
5.31
0.89
6.39
5.46
0.93
Penn Valley
6.38
5.33
1.05
6.30
5.17
1.13
Online
6.10
5.24
0.86
6.28
5.31
0.97
Concern for the Individual:
Assesses your commitment to treating each
student as an individual. This assessment
includes groups who deal personally with
students (e.g., faculty, advisors, counselors,
and staff).
Scale
Concern for the Individual
2014
2012
Import Satis Gap Import Satis Gap
MCC
6.29
5.42 0.87
6.39
5.22 1.17
National CC
6.15
5.28 0.87
6.11 5.28 0.88
Blue River
6.28 5.59 0.69
Business & Technology
6.53
5.42 1.11
6.18
5.71 0.47 6.33
5.47 0.86
Longview
Maple Woods
6.27
6.31
5.39 0.88 6.4
5.39 0.92 6.38
5.16 1.24
5.36 1.02
Penn Valley
6.33 5.33 1.00 6.31
4.98 1.33
Online
6.32 5.37 0.95
5.43 0.97
6.4
Concern for the Individual
2. Faculty care about me as an individual (Slide 96)
16. The college shows concern for students as individuals
(Slide 68)
25. My academic advisor is concerned about my success as
an individual (Slide 40)
29. Faculty are fair and unbiased in their treatment of
individual students (Slide 99)
48. Counseling staff care about students as individuals
(Slide 43)
Instructional Effectiveness:
Instructional Effectiveness: Assesses your
students’ academic experience, the curriculum,
and the campus’s overriding commitment to
academic excellence. This comprehensive scale
covers areas such as the effectiveness of your
faculty in and out of the classroom, content of
the courses, and sufficient course offerings.
Scale
Instructional Effectiveness
2014
2012
Import Satis Gap Import Satis Gap
MCC
6.40
5.55 0.85
6.49
5.47 1.02
National CC
6.25
5.46 .079 6.21
5.42 0.79
Blue River
6.41
5.68 0.73
6.57
5.59 0.98
Business & Technology
6.29
5.82 0.47 6.48
5.66 0.82
Longview
6.37
5.48 0.89 6.52
5.41 1.11
Maple Woods
6.37
5.47 0.90 6.48
5.54 0.94
Penn Valley
6.47
5.58 0.89 6.43
5.35 1.08
Online
6.44
5.52 0.92 6.50
5.51 0.99
Instructional Effectiveness
2. Faculty care about me as an individual.
18. Quality of instruction in classes excellent.
23. Faculty understanding of life circumstances.
29. Faculty fair/unbiased in treatment students.
37. Faculty consider differences as teach course.
46. Faculty provide feedback/progress in courses.
54. Faculty interested in my academic problems.
58. Faculty knowledgeable in their fields.
61. Faculty avail. after class/during ofc. hours.
64. Classes - practical experiences/applicable.
65. Students notified early if doing poorly.
66. Program requirements are clear/reasonable.
69. Good variety of courses provided on campus.
70. Able to experience intellectual growth here.
2. Faculty care about me as an individual.
MCC
National CC
2014
2012
Import Satis
6.17
5.46
6.03
5.39
Gap Import Satis
0.71 6.26 5.24
0.64 5.98 5.37
Gap
1.02
0 .61
Blue River
6.09
5.59
0.50
6.39
5.34
1.05
Business & Technology
6.14
5.76
0.38
6.18
5.52
0.66
Longview
6.15
5.41
0.74
6.26
5.17
1.09
Maple Woods
6.14
5.38
0.76
6.25
5.29
0.96
Penn Valley
6.27
5.50
0.77
6.23
5.16
1.07
Online
6.25
5.40
0.85
6.20
5.27
0.93
18. The quality of instruction I receive in most of my
classes is excellent.
2014
Import Satis
2012
Gap
Import Satis
Gap
MCC
6.65
5.60
1.05
6.72
5.54
1.18
National CC
6.46
5.61
0.85
6.43
5.59
0 .84
Blue River
6.66
5.65
1.01
6.78
5.73
1.05
Business & Technology
6.68
5.87
0.81
6.75
5.98
0.77
Longview
6.64
5.60
1.04
6.74
5.43
1.31
Maple Woods
6.63
5.59
1.04
6.74
5.50
1.24
Penn Valley
6.67
5.59
1.08
6.62
5.52
1.10
Online
6.64
5.48
1.16
6.77
5.51
1.26
23. Faculty are understanding of students' unique
life circumstances.
2014
2012
Import Satis
Gap Import Satis
Gap
MCC
6.33
5.42
0.91
6.41
5.21
1.20
National CC
6.19
5.29
0.90
6.15
5.24
0.91
Blue River
6.41
5.60
0.81
6.53
5.33
1.20
Business & Technology
6.25
5.77
0.48
6.37
5.54
0.83
Longview
Maple Woods
6.25
6.33
5.31
5.37
0.94
0.96
6.45
6.37
5.14
5.23
1.31
1.14
Penn Valley
Online
6.36
6.43
5.42
5.34
0.94
1.09
6.37
6.40
5.08
5.39
1.29
1.01
29. Faculty are fair and unbiased in their treatment of
individual students.
2014
Import Satis
2012
Gap Import Satis
Gap
MCC
6.48
5.60
0.88
6.54
5.49
1.05
National CC
6.29
5.45
0.84
6.26
5.39
0.87
Blue River
6.49
5.77
0.72
6.63
5.71
0.92
Business & Technology
6.38
5.91
0.47
6.52
5.84
0.68
Longview
6.43
5.53
0.90
6.59
5.37
1.22
Maple Woods
6.52
5.56
0.96
6.53
5.61
0.92
Penn Valley
6.51
5.48
1.03
6.46
5.27
1.19
Online
6.51
5.71
0.80
6.52
5.84
0.68
37. Faculty take into consideration student differences
as they teach a course.
2014
Import Satis
2012
Gap Import
Satis
Gap
MCC
6.19
5.27
0.92
6.32
5.20
1.12
National CC
6.12
5.27
0.85
6.08
5.23
0.85
Blue River
6.25
5.46
0.79
6.37
5.33
1.04
Business & Technology
5.97
5.70
0.27
6.36
5.49
0.87
Longview
6.13
5.66
0.47
6.35
5.15
1.20
Maple Woods
6.09
5.67
0.42
6.34
5.18
1.16
Penn Valley
Online
6.30
6.14
5.32
5.21
0.98
0.93
6.26
6.24
5.14
5.23
1.12
1.01
46. Faculty provide timely feedback about student
progress in a course.
2014
Import Satis
2012
Gap Import
Satis
Gap
MCC
6.47
5.36
1.11
6.55
5.24
1.31
National CC
6.25
5.32
0.93
6.21
5.29
0 .92
Blue River
6.47
5.47
1.00
6.67
5.26
1.41
Business & Technology 6.31
5.66
0.65
6.59
5.64
0.95
Longview
6.43
5.28
1.15
6.55
5.10
1.45
Maple Woods
6.45
5.31
1.14
6.52
5.44
1.08
Penn Valley
6.50
5.40
1.10
6.49
5.18
1.31
Online
6.63
5.22
1.41
6.55
4.88
1.67
54. Faculty are interested in my academic problems.
2014
Import Satis
Gap
Import
2012
Satis
Gap
MCC
National CC
6.28
6.09
5.31
5.23
0.97
0.86
6.35
6.04
5.18
5.19
1.17
0.85
Blue River
6.29
5.58
0.71
6.46
5.33
1.13
Business & Technology
6.09
5.65
0.44
6.33
5.38
0.95
Longview
6.22
5.26
0.96
6.41
5.11
1.30
Maple Woods
6.25
5.16
1.09
6.31
5.28
1.03
Penn Valley
6.36
5.29
1.07
6.28
5.02
1.26
Online
6.33
5.18
1.15
6.38
5.22
1.16
58. Nearly all of the faculty are knowledgeable in
their fields.
2014
Import Satis
2012
Gap Import
Satis
Gap
MCC
6.56
5.92
0.64
6.66
5.87
0.79
National CC
Blue River
6.37
6.55
5.72
6.03
0.65
0.52
6.34
6.75
5.68
6.03
0.66
0.72
Business & Technology
6.49
6.01
0.48
6.73
6.02
0.71
Longview
Maple Woods
Penn Valley
6.51
6.55
6.62
5.85
6.00
5.86
0.66
0.55
0.76
6.70
6.63
6.60
5.87
5.92
5.68
0.83
0.71
0.92
Online
6.55
5.86
0.69
6.63
5.91
0.72
61. Faculty are usually available after class and
during office hours.
2014
Import Satis
2012
Gap Import Satis
Gap
MCC
6.35
5.76
0.59
6.48
5.78
0.70
National CC
6.25
5.67
0.58
6.22
5.62
0.60
Blue River
6.26
5.93
0.33
6.55
5.88
0.67
Business & Technology
6.14
5.90
0.24
6.44
5.66
0.78
Longview
6.38
5.75
0.63
6.51
5.82
0.69
Maple Woods
6.32
5.66
0.66
6.47
5.91
0.56
Penn Valley
6.44
5.77
0.67
6.42
5.61
0.81
Online
6.31
5.58
0.73
6.45
5.68
0.77
64. Nearly all classes deal with practical experiences
and applications.
2014
Import Satis
Gap
Import
2012
Satis
Gap
MCC
6.27
5.51
0.76
6.38
5.46
0.92
National CC
6.13
5.46
0.67
6.09
5.42
0.67
Blue River
6.25
5.63
0.62
6.42
5.69
0.73
Business & Technology
6.31
5.88
0.43
6.48
5.67
0.81
Longview
6.25
5.40
0.85
6.42
5.35
1.07
Maple Woods
6.16
5.30
0.86
6.30
5.42
0.88
Penn Valley
6.40
5.66
0.74
6.33
5.42
0.91
Online
6.31
5.51
0.80
6.49
5.41
1.08
65. Students are notified early in the term if they
are doing poorly in a class.
2014
Import Satis
2012
Gap
Import
Satis
Gap
MCC
6.33
4.95
1.38
6.41
4.72
1.69
National CC
6.22
4.96
1.26
6.18
4.90
1.28
Blue River
6.35
5.09
1.26
6.49
4.64
1.85
Business & Technology
6.06
5.24
0.82
6.30
5.10
1.20
Longview
6.33
4.84
1.49
6.40
4.54
1.86
Maple Woods
6.25
4.72
1.53
6.39
4.81
1.58
Penn Valley
Online
6.40
6.38
5.17
4.70
1.23
1.68
6.41
6.36
4.79
4.77
1.62
1.59
66. Program requirements are clear and
reasonable.
2014
Import Satis
2012
Gap
Import Satis
Gap
MCC
6.51
5.70
0.81
6.60
5.65
0.95
National CC
Blue River
6.32
6.52
5.58
5.82
0.74
0.70
6.28
6.62
5.53
5.83
0.75
0.79
Business & Technology
6.36
5.87
0.49
6.52
5.67
0.85
Longview
Maple Woods
Penn Valley
6.49
6.46
6.57
5.60
5.70
5.67
0.89
0.76
0.90
6.65
6.56
6.58
5.68
5.77
5.37
0.97
0.79
1.21
Online
6.57
5.82
0.75
6.64
5.79
0.85
69. There is a good variety of courses provided
on this campus.
2014
2012
Import Satis
Gap Import Satis
Gap
MCC
6.47
5.80
0.67
6.58
5.93
0.65
National CC
6.35
5.67
0.68
6.32
5.62
0.70
Blue River
6.50
5.67
0.83
6.67
5.92
0.75
Business & Technology
6.36
5.93
0.43
6.54
5.75
0.79
Longview
6.44
5.72
0.72
6.65
6.00
0.65
Maple Woods
6.43
5.74
0.69
6.60
6.04
0.56
Penn Valley
6.52
5.93
0.59
6.43
5.81
0.62
Online
6.49
5.90
0.59
6.67
6.00
0.67
70. I am able to experience intellectual growth
here.
2014
Import Satis
2012
Gap
Import
Satis
Gap
MCC
6.54
5.97
0.57
6.61
5.93
0.68
National CC
6.38
5.79
0.59
6.34
5.74
0.60
Blue River
6.56
6.13
0.43
6.67
6.07
0.60
Business & Technology 6.44
6.16
0.28
6.58
5.84
0.74
Longview
6.52
5.94
0.58
6.61
5.94
0.67
Maple Woods
6.48
5.85
0.63
6.64
6.04
0.60
Penn Valley
6.59
5.97
0.62
6.54
5.73
0.81
Online
6.60
6.15
0.45
6.65
6.02
0.63
Registration Effectiveness:
Registration Effectiveness: assesses issues
associated with registration and billing. This
scale also measures your institution’s
commitment to making this process as smooth
and effective as possible.
Scale Score
2014
2012
Registration Effectiveness Import Satis
Gap
Import Satis Gap
MCC
6.38
5.66
0.72
6.46
5.55 0.91
National CC
6.23
5.49
0.74
6.19
5.44 0.75
Blue River
6.41
5.81
0.60
6.54
5.76 0.78
Business & Technology
6.24
5.73
0.51
6.40
5.49 0.91
Longview
6.34
5.64
0.70
6.46
5.55 0.91
Maple Woods
6.32
5.65
0.67
6.19
5.44 0.75
Penn Valley
6.47
5.58
0.89
6.40
5.49 0.91
Online
6.46
5.66
0.80
6.54
5.76 0.78
Registration Effectiveness
5. The personnel involved in registration are helpful.
8. Classes are scheduled at times that are convenient for
me.
15. I am able to register for classes I need with few
conflicts.
35. Policies and procedures regarding registration and
course selection are clear and well-publicized.
43. Class change (drop/add) policies are reasonable.
51. There are convenient ways of paying my school bill.
56. The business office is open during hours which are
convenient for most students.
60. Billing policies are reasonable.
62. Bookstore staff are helpful.
5. The personnel involved in registration
are helpful.
2014
2012
Import Satis Gap Import Satis
Gap
MCC
6.36
5.54 0.82
6.44
5.28
1.16
National CC
6.23 5.36 0.87
6.20
5.34
0.86
Blue River
6.38
5.76 0.62
6.59
5.64
0.95
Business & Technology
6.25
5.74 0.51
6.38
5.55
0.83
Longview
6.31
5.64 0.67
6.46
5.28
1.18
Maple Woods
6.33
5.45 0.88
6.43
5.57
0.86
Penn Valley
6.43 5.28 1.15
6.37
4.77
1.60
Online
6.40
6.46
5.43
1.03
5.71 0.69
8. Classes are scheduled at times that are
convenient for me.
2014
2012
Import Satis Gap Import Satis
Gap
MCC
6.57
5.57 1.00
6.60
5.51
1.09
National CC
6.46
5.52 0.94
6.45
5.48
0.97
Blue River
6.63
5.63 1.00
6.75
5.68
1.07
Business & Technology
6.48
5.59 0.89
6.47
5.09
1.38
Longview
6.51
5.52 0.99
6.64
5.59
1.05
Maple Woods
6.53
5.67 0.86
6.61
5.50
1.11
Penn Valley
6.60
5.51 1.09
6.49
5.46
1.03
Online
6.70 5.59 1.11
6.69
5.35
1.34
15. I am able to register for classes I need
with few conflicts.
2014
2012
Import Satis Gap Import Satis
Gap
MCC
6.55
5.61 0.94
6.63
5.50
1.13
National CC
6.40
5.42 0.98
6.37
5.40
0.97
Blue River
6.61
5.70 0.91
6.71
5.76
0.95
Business & Technology
6.40
5.63 0.77
6.59
5.34
1.25
Longview
6.54
5.51 1.03
6.68
5.42
1.26
Maple Woods
6.52
5.64 0.88
6.63
5.58
1.05
Penn Valley
6.57
5.61 0.96
6.53
5.40
1.13
Online
6.62
5.71 0.91
6.71
5.46
1.25
35. Policies and procedures regarding
registration and course selection are clear and
well-publicized.
2014
2012
Import Satis Gap Import Satis
Gap
MCC
6.41
5.64 0.77
6.48
5.60
0.88
National CC
6.23
5.47 0.76
6.18
5.44
0.74
Blue River
6.42
5.77 0.65
6.55
5.75
0.80
Business & Technology
6.23
5.73 0.50
6.41
5.48
0.93
Longview
6.35
5.57 0.78
6.53
5.67
0.86
Maple Woods
6.41
5.72 0.69
6.43
5.71
0.72
Penn Valley
6.51 5.62 0.89
6.44
5.36
1.08
Online
6.38
6.51
5.71
0.80
5.48 0.90
43. Class change (drop/add) policies are
reasonable.
2014
2012
Import Satis Gap Import Satis
Gap
MCC
6.33
5.71 0.62
6.39
5.64
0.75
National CC
6.17 5.54 0.63
6.13
5.47
0.66
Blue River
6.36
5.83 0.53
6.50
5.67
0.83
Business & Technology
6.08
5.73 0.35
6.30
5.70
0.60
Longview
6.28
5.72 0.56
6.40
5.70
0.70
Maple Woods
6.26
5.54 0.72
6.33
5.75
0.58
Penn Valley
6.44 5.73 0.71
6.37
5.43
0.94
Online
6.45 5.84 0.61
6.42
5.79
0.63
51. There are convenient ways of paying my
school bill.
2014
2012
Import Satis Gap Import Satis
Gap
MCC
6.42
5.91 0.51
6.52
5.72
0.80
National CC
6.22
5.57 0.65
6.18
5.51
0.67
Blue River
6.44
6.02 0.42
6.56
5.84
0.72
Business & Technology
6.22
5.76 0.46
6.47
5.56
0.91
Longview
6.39
5.88 0.51
6.59
5.82
0.77
Maple Woods
6.34
5.92 0.42
6.46
5.84
0.62
Penn Valley
6.52
5.89 0.63
6.51
5.50
1.01
Online
6.49
6.00 0.49
6.43
5.71
0.72
56. The business office is open during hours
which are convenient for most students.
2014
Import Satis
2012
Gap Import Satis Gap
MCC
6.27
5.63
0.64
6.35
5.55 0.80
National CC
6.09
5.46
0.63
6.05
5.40 0.65
Blue River
6.33
5.77
0.56
6.43
5.73 0.70
Business & Technology
6.18
5.77
0.41
6.38
5.57 0.81
Longview
6.23
5.60
0.63
6.38
5.54 0.84
Maple Woods
6.15
5.63
0.52
6.26
5.76 0.50
Penn Valley
6.40
5.63
0.77
6.38
5.30 1.08
Online
6.29
5.29
1.00
6.26
5.34 0.92
60. Billing policies are reasonable.
2014
Import Satis
2012
Gap
Import Satis
Gap
MCC
6.32
5.73
0.59
6.42
5.54
0.88
National CC
6.13
5.43
0.70
6.09
5.37
0.72
Blue River
6.30
5.89
0.41
6.44
5.76
0.68
Business & Technology
6.17
5.84
0.33
6.39
5.40
0.99
Longview
6.30
5.69
0.61
6.49
5.58
0.91
Maple Woods
6.22
5.68
0.54
6.38
5.66
0.72
Penn Valley
Online
6.46
6.37
5.66
5.79
0.80
0.58
6.41
6.33
5.29
5.52
1.12
0.81
62. Bookstore staff are helpful.
2014
Import Satis
2012
Gap
Import Satis
Gap
MCC
6.19
5.63
0.56
6.30
5.60
0.70
National CC
6.09
5.62
0.47
6.05
5.59
0.46
Blue River
6.18
5.97
0.21
6.33
5.98
0.35
Business & Technology
6.15
6.78
0.37
6.20
5.84
0.36
Longview
6.13
5.66
0.47
6.40
5.63
0.77
Maple Woods
6.09
5.67
0.42
6.21
5.77
0.44
Penn Valley
Online
6.28
6.36
5.37
5.48
0.91
0.88
6.29
6.29
5.17
5.68
1.12
0.61
Safety and Security
Measures the campus' responsiveness to
students' personal safety and security.
Scale Score
2014
Safety and Security
Import Satis
2012
Gap
Import Satis Gap
MCC
6.40
5.43
0.97
6.43
5.34 1.09
National CC
6.08
5.15
0.93
6.05
5.03 1.02
Blue River
6.37
5.77
0.60
6.18
5.84 0.34
Business & Technology
6.22
6.03
0.19
6.55
5.62 0.93
Longview
6.38
5.23
1.15
6.47
5.23 1.24
Maple Woods
6.39
5.26
1.13
6.41
5.38 1.03
Penn Valley
6.49
5.44
1.05
6.37
5.11 1.26
Online
6.38
5.47
0.91
6.43
5.57 0.86
Safety and Security
4. Security staff are helpful
11. Security staff respond quickly in emergencies
24. Parking lots are well-lighted and secure
31. The campus is safe and secure for all students.
39. The amount of student parking space on campus is
reasonable.
4. Security staff are helpful.
2014
Import Satis
2012
Gap
Import Satis
Gap
MCC
6.14
5.64
0.50
6.07
5.46
0.61
National CC
5.67
5.13
0.54
5.61
5.01
0.60
Blue River
6.10
5.71
0.39
6.20
5.71
0.49
Business & Technology
6.05
6.04
0.01
5.69
5.96 -0.27
Longview
6.11
5.60
0.51
6.13
5.59
0.54
Maple Woods
6.04
5.37
0.67
6.05
5.40
0.65
Penn Valley
Online
6.29
6.08
5.79
5.64
0.50
0.44
6.02
6.12
5.16
5.68
0.86
0.44
11. Security staff respond quickly in emergencies.
2014
Import Satis
2012
Gap
Import Satis
Gap
MCC
6.50
5.82
0.68
6.48
5.53
0.95
National CC
6.00
5.09
0.91
5.96
4.99
0.97
Blue River
6.44
5.99
0.46
6.59
5.60
0.99
Business & Technology
6.28
6.26
0.02
6.14
5.57
0.57
Longview
6.49
5.70
0.79
6.49
5.64
0.85
Maple Woods
6.50
5.68
0.82
6.51
5.56
0.95
Penn Valley
Online
6.59
6.48
5.80
6.00
0.79
0.48
6.42
6.62
5.32
5.92
1.10
0.70
24. Parking lots are well-lighted and secure.
2014
Import Satis
2012
Gap
Import Satis
Gap
MCC
6.43
5.35
1.08
6.50
5.51
0.99
National CC
6.15
5.25
0.90
6.14
5.14
1.00
Blue River
6.39
5.74
0.65
6.69
5.79
0.90
Business & Technology
6.09
5.77
0.32
6.17
5.75
0.42
Longview
6.41
5.36
1.05
6.50
5.50
1.00
Maple Woods
6.45
5.28
1.17
6.51
5.82
0.69
Penn Valley
Online
6.50
6.47
5.07
5.36
1.43
1.11
6.45
6.45
4.99
5.75
1.46
0.70
31. The campus is safe and secure for all students.
2014
Import Satis
2012
Gap
Import Satis
Gap
MCC
6.58
5.75
0.83
6.63
5.88
0.75
National CC
6.39
5.68
0.68
6.32
5.59
0.73
Blue River
6.56
6.20
0.36
6.72
6.21
0.51
Business & Technology
6.47
6.23
0.24
6.53
6.03
0.50
Longview
6.54
5.79
0.75
6.70
6.01
0.69
Maple Woods
6.60
5.66
0.94
6.60
6.12
0.48
Penn Valley
Online
6.62
6.63
5.46
5.67
1.16
0.96
6.55
6.68
5.28
6.22
1.27
0.46
39. The amount of student parking space on
campus is reasonable.
2014
Import Satis
2012
Gap
Import Satis
Gap
MCC
6.37
4.69
1.68
6.45
4.40
2.05
National CC
6.20
4.58
1.62
6.20
4.40
1.80
Blue River
6.35
5.28
1.07
6.53
4.77
1.76
Business & Technology
6.22
5.92
0.30
6.33
5.82
0.51
Longview
6.38
3.88
2.50
6.51
3.73
2.78
Maple Woods
6.37
4.43
1.94
6.39
4.11
2.28
Penn Valley
Online
6.46
6.23
5.14
4.88
1.32
1.35
6.44
6.27
4.87
4.47
1.57
1.80
Service Excellence
Assesses the perceived attitude of your
staff, especially front-line staff toward
students. This scale pinpoints the areas of
your campus where quality service and
personal concern for students are rated
most and least favorably.
Scale Score
2014
Service Excellence
Import Satis
2012
Gap
Import Satis Gap
MCC
6.18
5.51
0.67
6.29
5.39 0.90
National CC
6.04
5.34
0.70
5.99
5.29 0.70
Blue River
6.19
5.73
0.46
6.43
5.68 0.75
Business & Technology
6.08
5.77
0.31
Longview
6.13
5.51
0.62
6.25
6.32
5.68 0.57
5.39 0.93
Maple Woods
6.12
5.47
0.65
6.25
5.53 0.72
Penn Valley
6.29
5.38
0.91
6.24
5.05 1.19
Online
6.18
5.46
0.72
6.22
5.45 0.77
Service Excellence
5. Registration personnel are helpful (Slide 112)
22. People on campus respect /support. of others (Slide
69)
26. Library staff are helpful and approachable (Slide 50)
27. The campus staff are caring and helpful (Slide 70)
44. Generally know what's happening on campus (Slide
74)
57. Administrators are approachable to students (Slide 77)
62. Bookstore staff are helpful (Slide 50)
63. Seldom get "run-around" on campus (Slide 79)
67. Channels - express student complaints avail. (Slide 80)
Student Centeredness
Assesses your campus’s efforts to convey to students
that they are important to your institution. This
scale measures the extent to which students feel
welcome and valued
Scale Score
2014
Student Centeredness
Import Satis
2012
Gap
Import Satis Gap
MCC
6.17
5.50
0.67
6.23
5.39 0.84
National CC
6.06
5.43
0.63
6.01
5.39 0.62
Blue River
6.18
5.75
0.43
6.41
5.66 0.75
Business & Technology
6.06
5.84
0.22
Longview
6.14
5.48
0.66
6.17
6.25
5.68 0.49
5.37 0.88
Maple Woods
6.12
5.39
0.73
6.22
5.49 0.73
Penn Valley
6.27
5.43
0.84
6.18
5.12 1.06
Online
6.15
5.48
0.67
6.07
5.49 0.58
Student Centeredness
1. Most Students feel a sense of belonging here
(Slide 67)
16. The college shows concern for students as
individuals (Slide 68)
27. The campus staff are caring and helpful
(Slide 70)
28. It is an enjoyable experience to be student
on this campus (Slide 71)
36. Students are made to feel welcome on this
campus (Slide 73)
57. Administrators are approachable to
students (Slide 77)
MCC Questions
71. Faculty are interested in students college
success.
72. I do not feel discriminated against at MCC
because of my racial, cultural, or ethnic background.
73. MCC offers ample ethnic/cultural programs as
special events.
74. MCC does a good job of making the campus
accessible for individuals with physical disabilities.
75. A diversity of students enriches the MCC
environment.
76. The learning/student success center has
adequate services to meet student needs.
77. Career planning services adequately meet the
needs of students.
78. I know where to go when I have a concern, issue,
or problem.
79. Courses improve student's skills and increase
their confidence that they can achieve college
success.
80. Counselors are approachable and helpful with
personal and school-related matters.
Performance
Importance Satisfaction SD
Gap
6.39
5.66
1.49
0.73
6.48
6.29
1.22
0.19
5.64
5.61
1.42
0.03
6.18
6.03
1.27
0.15
5.98
5.99
1.24
-0.01
6.28
5.76
1.41
0.52
6.27
5.45
1.58
0.82
6.37
5.25
1.78
1.12
6.50
5.81
1.35
0.69
6.39
5.69
1.55
0.70
71. Faculty are interested in students college
success.
2014
Import
Satis
Gap
MCC
6.36
5.66
0.73
Blue River
6.36
5.82
0.54
Business & Technology
6.38
6.00
0.38
Longview
6.41
5.69
0.72
Maple Woods
6.29
5.56
0.73
Penn Valley
6.49
5.58
0.91
Online
6.30
5.60
0.70
72. I do not feel discriminated against at MCC
because of my racial, cultural, or ethnic
background
2014
Import
Satis
Gap
MCC
6.48
6.29
0.19
Blue River
6.37
6.43
-0.06
Business & Technology
6.29
6.37
-0.08
Longview
6.48
6.28
0.20
Maple Woods
6.41
6.27
0.14
Penn Valley
6.63
6.15
0.48
Online
6.48
6.53
-0.05
73. MCC offers ample ethnic/cultural programs
as special events.
2014
Import
Satis
Gap
MCC
5.64
5.61
0.03
Blue River
5.62
5.66
-0.04
Business & Technology
5.29
5.40
-0.11
Longview
5.53
5.43
0.10
Maple Woods
5.45
5.64
-0.19
Penn Valley
5.99
5.75
0.24
Online
5.60
5.65
-0.05
74. MCC does a good job of making the
campus accessible for individuals with physical
disabilities.
2014
Import
Satis
Gap
MCC
6.18
6.03
0.15
Blue River
6.09
6.15
-0.06
Business & Technology
6.21
6.14
0.07
Longview
6.08
5.94
0.14
Maple Woods
6.05
6.00
0.05
Penn Valley
6.42
6.01
0.41
Online
6.22
6.18
0.04
75. A diversity of students enriches the MCC
environment.
2014
Import
Satis
Gap
MCC
5.98
5.99
-0.01
Blue River
5.98
6.06
-0.08
Business & Technology
5.67
5.86
-0.19
Longview
5.87
5.89
-0.02
Maple Woods
5.83
5.95
-0.12
Penn Valley
6.27
6.10
0.17
Online
6.06
6.11
-0.05
76. The learning/student success center has
adequate services to meet student needs.
2014
Import
Satis
Gap
MCC
6.28
5.76
0.52
Blue River
6.23
5.93
0.30
Business & Technology
5.96
5.37
0.59
Longview
6.29
5.72
0.57
Maple Woods
6.16
5.71
0.45
Penn Valley
6.45
5.78
0.67
Online
6.25
5.88
0.37
77. Career planning services adequately meet
the needs of students.
2014
Import
Satis
Gap
MCC
6.27
5.45
0.82
Blue River
6.30
5.66
0.64
Business & Technology
6.25
5.48
0.77
Longview
6.26
5.30
0.96
Maple Woods
6.20
5.47
0.73
Penn Valley
6.36
5.43
0.93
Online
6.18
5.49
0.69
78. I know where to go when I have a concern,
issue, or problem.
2014
Import
Satis
Gap
MCC
6.37
5.25
1.12
Blue River
6.42
5.53
0.89
Business & Technology
6.29
5.59
0.70
Longview
6.32
5.26
1.06
Maple Woods
6.28
5.17
1.11
Penn Valley
6.47
5.20
1.27
Online
6.50
4.81
1.69
79. Courses improve student's skills and
increase their confidence that they can achieve
college success.
2014
Import
Satis
Gap
MCC
6.50
5.81
0.69
Blue River
6.48
6.03
0.45
Business & Technology
6.42
6.02
0.40
Longview
6.46
5.70
0.76
Maple Woods
6.46
5.75
0.71
Penn Valley
6.58
5.81
0.77
Online
6.49
5.85
0.64
80. Counselors are approachable and helpful
with personal and school-related matters.
2014
Import
Satis
Gap
MCC
6.39
5.69
0.70
Blue River
6.41
5.85
0.56
Business & Technology
6.25
5.99
0.26
Longview
6.35
5.68
0.67
Maple Woods
6.34
5.74
0.60
Penn Valley
6.49
5.52
0.97
Online
6.41
5.49
0.92
Communicating Results to campus
groups
Noel Levitz Presentations - Fall 2014
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Summer Symposium –Brief Results – July 18th
Longview Leadership Team – August 20th
Maple Woods In-Service – August 22nd
AC and Criterion One Diversity – August 27th
Blue River Cabinet – September 10th
Penn Valley Leadership Cabinet – September 17th
Maple Woods Faculty Association –September 17th at 2:00 (Melissa)
Business & Technology Student Services Meeting – September 19th
Blue River Faculty Association – September 19th
Penn Valley Staff Association – September 23rd
Deans of Students – September 25th
Financial Aid – October 2nd
Instructional Deans and Directors –October 3rd
Advisors – October 8th
Maple Woods Cabinet – October 8th
Penn Valley Faculty Association – October 8th
District Assessment Coordinating Committee – October 9th
Faculty Senate – October 16th
Counselors – October 17th
Enrollment Managers/Testing Center Coordinators/Admission Reps – October 21st (Melissa)
Blue River Staff Association – October 23rd
Blue River Student Services – October 24th
Libraries – November 11th
Longview Staff Association – November 20th
Longview Cabinet – December 3rd
Reliability and Validity
The Student Satisfaction Inventory is a very reliable instrument. Both
the two-year and four-year versions of the SSI show exceptionally high
internal reliability. Cronbach’s coefficient alpha is .97 for the set of
importance scores and is .98 for the set of satisfaction scores. It also
demonstrates good score reliability over time; the three-week, testretest reliability coefficient is .85 for importance scores and .84 for
satisfaction scores.
There is also evidence to support the validity of the Student
Satisfaction Inventory. Convergent validity was assessed by correlating
satisfaction scores from the SSI with satisfaction scores from the
College Student Satisfaction Questionnaire (CSSQ), another
statistically reliable satisfaction instrument. The Pearson correlation
between these two instruments (r = .71; p<.00001) is high enough to
indicate that the SSI’s satisfaction scores measure the same
satisfaction construct as the CSSQ’s scores, and yet the correlation is
low enough to indicate that there are distinct differences between the
two instruments.