New Ladder Safety App Helps Construction Workers Avoid Falls - Page 1 Real-Life Product Liability Cases: Are You Covered? - Page 2 Keeping Workers Safe from Tornadoes - Page 3 Dealing With Your Client’s Insurance Requirements - Page 4 Whether a person is on the ladder or standing under it when it is knocked over, injuries are usually severe and often require emergency medical attention. To locate an office near you, please visit us online at www.bxsi.com or contact us at info@bxsi.com. Risk Monitor JANUARY 2014 A Newsletter for Clients and Friends of Bancorpsouth Insurance SERVICES, INC. New Ladder Safety App Helps Construction Workers Avoid Falls Every year, there are many injuries resulting from ladders falling on construction sites. Whether a person is on the ladder or standing under it when it is knocked over, injuries are usually severe and often require emergency medical attention. Falls are one of the largest concerns for construction companies. Many people fall while they are on an extension ladder if safety precautions are not followed. One major risk is misjudging the angle of the ladder. It may look secure from one point, but it may actually be far from a safe angle for climbing. When it is set too steep, it often falls backward. However, ladders where the bottoms are set too shallow may fall out from below. The National Institute for Occupational Safety and Health (NIOSH) recently promoted a new ladder safety phone application. The mobile app uses audio and visual signals to aid workers using extension ladders. The app checks the ladder’s angle when it is positioned and also provides several helpful tips for proper ladder use. The app helps employers and safety professionals select and inspect extension ladders by providing easy access to interactive tools, graphic aids, safety guidelines and checklists. The mobile app is also 508 compliant. Experts say if construction workers utilize the new phone app it will likely keep workers safe and prevent ladder injuries. They point out the app is proof of how experts are constantly looking for easier ways for workers to protect themselves. This app provides feedback for setting up ladders at optimal angles. In addition to this, there are references users will find helpful such as guides for inspecting, using, accessorizing and selecting extension ladders. In addition to downloading this app, it is helpful for construction workers to brush up on their extension ladder safety basics frequently. The following are some useful points to remember: l Never stand above the ladder’s highest safe standing level, which is outlined by the manufacturer and is usually above three rungs. l Always keep three or more points of contact during a project. l Avoid extending the center of the body beyond the sides of the ladder. l Do not carry tools while using a ladder. Instead, wear a window cleaner’s belt or similar product designed to meet the purpose. l Always face the ladder when descending or ascending. l Do not leave an erected ladder unattended for any length of time. l Always wear non-slip footwear when climbing a ladder. The ladder safety app is available for all smartphone users and is free to download for Android and iPhone devices. Welcome to the BancorpSouth Insurance Newsletter! It is with great satisfaction that we bring this newsletter to you. In this issue and in coming months, we will discuss pertinent risk management topics which may affect your organization. We sincerely hope that you will find this newsletter informative and please do not hesitate to contact us should you have any questions or needs. Real-Life Product Liability Cases: Are You Covered? As outrageous as some product liability lawsuits are, they generally help improve the standards for the quality, safety and reliability of products. Such stringent requirements and dire consequences may be daunting for a company attempting to break into any business, but these are the exact same measures helping protect both the business sector and consumers. Below are two cases that will hopefully serve as a reminder of the importance of having product liability insurance and protecting yourself, your business and your valued customers. Case #1: Machine Malfunction Causes Crushing Lawsuit A female worker was running a compactor/baler machine manufactured by Arrow Steel, Inc. when the machine suddenly malfunctioned for no apparent reason. In an attempt to make the machine work, her right arm was caught in the machine’s mechanism. The incident caused multiple injuries to the worker’s arm, including several crush fractures, lacerations, abrasions and contusions. The worker decided to sue the manufacturer for strict liability, claiming the machine was defective, unfit and dangerous for ordinary use. She also claimed the compactor/baler was carelessly designed, assembled, distributed, sold, tested and marketed. The defendant manufacturer, on the other hand, contested the unfortunate incident was, at least partially, the plaintiff’s fault. The manufacturer denied the machine was in any way defective. Furthermore, the company argued that the compactor/baler was being misused and was subjected to alterations by a third party. On the day of the trial, the plaintiff and defendant reached a settlement which amounted to $750,000. Case #2: Million-Dollar Lethal Beef A beef supplier was sued for product liability and negligence when a 70-year-old female customer got sick and eventually died after consuming its allegedly tainted ground beef bought at a local supermarket. On behalf of the decedent, the plaintiff brought the case forward against the beef manufacturer, whose product was found to be infected with E. coli bacteria. This reportedly caused the decedent to experience severe gastrointestinal and respiratory conditions leading to her death. In its defense, the meat supplier disputed the direct connection of the decedent’s death to its product. Despite the defendant’s denial of all allegations, the plaintiff maintained that the beef supplier was not only negligent in putting a dangerously defective product on the market; it also failed to issue any warning to consumers. In the end, the parties agreed on a $1,200,000 settlement. How Much Product Liability Coverage Do You Need? The short answer is that $1 million is often inadequate, as shown by the second real-life case featured above. Unfortunately, many business owners believe otherwise, risking the security of their business and potentially their livelihood. Most general liability policies include product liability, but some may exclude this coverage. Some policies only provide $1 million per incident or $2 million for total losses occurring in a single year. While this amount may seem like an adequate protection for a sizable business, it offers grossly inadequate protection against a worstcase scenario wherein several multimillion dollar lawsuits are brought forward at the same time or within the same year. One way of reinforcing protection against such a probability is increasing your limits of coverage. For many businesses this will not significantly raise your premiums. Another is to purchase either an umbrella or excess liability policy on top of your general liability coverage. Doing so may raise your coverage to as much as $25 million or higher. Your BancorpSouth Insurance Services representative can help determine an adequate amount of product liability coverage for your business. It is important to evaluate your coverage limits and policies on a regular basis and if necessary, increase the coverage best fitting your needs. continued from page 4 ... Dealing With Your Client’s Insurance Requirements revenue from the contract. In the end, having the required insurance builds and maintains the relationship, provides you with legal costs and settlement amounts up to your policy limits should a covered incident occur. Also, the insurance coverage goes beyond one contract; you are covered for all work that is performed by your covered entity, not just for the client requiring the coverage. You may want to consider building costs for acquiring additional insurance coverages into your proposal if you have not already done so. Your BancorpSouth Insurance Services representative is a crucial part of your team when addressing these issues. They can work with your client ensuring the appropriate insurance requirements are met. If you have the appropriate coverages in place and include a certificate of insurance in your proposal, it will show that you are well prepared to take on the contract, perhaps giving you a leg up over your competition. Note – Our contract review service is not intended to replace your corporate counsel’s advice. Keeping Workers Safe from Tornadoes Developing emergency plans, monitoring weather watches or warnings and identifying the warning signs of a tornado are important for employers to know to keep themselves and their workers safe. Tornadoes often occur with very little to no warning. During the past decade, these disastrous storms have been increasing in severity and frequency. It is important for everyone to take precautions against tornadoes, but it is especially important for employers. Employers have a certain amount of responsibility to keep employees safe in the workplace when a tornado hits. Developing emergency plans, monitoring weather watches or warnings and identifying the warning signs of a tornado are important for employers to know to keep themselves and their workers safe. Employers should also be familiar with the different types of hazards that exist after a tornado has passed. Preparing For a Tornado Businesses should form emergency plans of action in preparation for a tornado. These plans should designate shelter locations in the workplace. Policies should include action steps ensuring all workers are accounted for and steps for dealing with hazardous materials in the workplace. In addition to this, employers should encourage employees to develop plans at home for their families. This will benefit both the employer and the employee. If employees do not feel confident in their family emergency plan, this may only lower safety in the workplace in the event of a tornado. Employers should form checklists and delegate duties to supervisors and workers. Every person should know exactly what he or she should do when a tornado watch or warning is issued. Personal preparedness kits can also be made to make the process easier and remind everyone of the emergency plan. Employees should also have a clear understanding of how to communicate with their employer about their whereabouts after a tornado. Below are a few tips helping your business prepare for a tornado: l Identifying shelter locations – An underground basement or a storm cellar provides the best protection from a storm. If this is not available, find a small interior room or hallway on the lowest floor. Make sure to keep away from windows and doors. l Develop an accountability system – Create a system for knowing who is in the workplace in the event of a tornado. Use an employee checklist and take a head count. l Practice your emergency plan – Test alarm systems and have employees practice the steps detailed in the emergency plan. By practicing your plan, you can ensure employees are familiar with the procedures. It also creates an opportunity to make any necessary adjustments. After The Tornado Following a tornado, businesses must take several steps to recover. Employers should educate their workers on best practices for preventing and avoiding hazards. Portable generators, machinery, flood waters, sharp objects, debris and power lines can all be hazardous especially after a tornado. It is important to include specific items in your plan and how they should be handled safely. Employers are responsible for the safety and health of their employees by providing a safe workplace. Employers must protect employees from anticipated hazards and take into consideration response and recovery operations after an emergency. Employers can obtain helpful information and rules for keeping workers safe through OSHA’s Compliance Assistance web page at https://www.osha.gov/dts/weather/ tornado/. For additional information on preparing your business and employees for a tornado, contact your BancorpSouth Insurance Services representative. Dealing With Your Client’s Insurance Requirements You are about to secure a contract and now you have to deal with the insurance requirements. These contractual insurance requirements may have initially taken a back seat to the main provisions of the deal but without them you can’t move forward with the agreement. In order to win the business, you must have the appropriate insurance policies in place. Below are a few things to consider when dealing with your client’s contractual insurance requirements. Dealing with Irrelevant Requirements Many of these contracts load up on insurance requirements. When attorneys write these contracts, their goal is to make sure the company is covered from every possible angle, even if it doesn’t make sense for the situation at hand. For example, the contract might call for you to carry a million dollar commercial auto policy, but you don’t have any commercial vehicles and driving or using your vehicle is not part of the duties of the contract. There are a number of ways to handle such requirements. However, you must first ask yourself who is in the driver’s seat of the contract? Do you have a special skill they cannot find anywhere in the market place? Or do they have a waiting list of people who can do exactly what you can do? Bottom line, the more they need you, the more likely you may be able to negotiate these terms. There are several ways to negotiate contractual insurance requirements. Your BancorpSouth Insurance Services representative can help review your organization’s operational contracts from an insurance perspective. This review checks for compliance on additional insured provisions, analyzes contractual defense and indemnity provisions and evaluates other contractual provisions. Coverage is Key In many cases, the coverages required in these contracts are coverages you probably need and should have in place. Clients require these coverages because they want to deal directly with the insurance company if an incident happens. Insurance companies have expertise in handling liability issues and can do so professionally without making it personal. Detaching yourself from these incidents helps you keep the contract, continue working and receiving your Information contained in this newsletter about product offerings, services, or benefits is illustrative and general in description, and is not intended to be relied on as complete information. While every attempt is made to ensure the accuracy of the information provided, we do not warranty the accuracy of the information. Therefore, information should be relied upon only when coordinated with professional tax and legal advice. BancorpSouth Insurance Services is powered by BancorpSouth Bank; a wholly-owned subsidiary of BancorpSouth Inc., a $13.4 billion-financial holding company based in Tupelo, Mississippi. BancorpSouth Insurance Services is annually ranked as one of the nation’s largest brokers by Business Insurance magazine. Equipped to service clients across the globe through our Worldwide Broker Network relationship, we have over 30 offices with almost 600 insurance and risk management professionals ready to serve. Risk Monitor