USD3078
Pall Single-Use Bioreactor Systems Support
and Maintenance Services
Get the most out of your cell culture with Pall’s
world-class service and support
Pall service contracts are not just for repair services. They help keep your bioreactor
system in top condition, and provide you priority access to our global network of
Technical Support, Field Applications and Field Service Engineers. We are dedicated
to helping you succeed, and to providing rapid solutions to your problems.
Our Service Contract customers enjoy:
Maximum system up-time and performance
Control over service and maintenance costs
Priority service responses
Annual Service Contract Features
Priority service
Technical support response within 48 hours during normal
working hours
Expedited on-site response times
Access to a global network of Field Service Engineers and
Field Applications Scientists providing local technical and
applications support
Access to a global training network
Free device software updates and upgrades during
contract periods
Preventive maintenance on your schedule
Multi-lingual support staff
Installed configuration and instrument service history
Factory-qualified replacement parts
World-Class Service and Support Offering
Protect Your Investment with Quality Service
Our services are performed exclusively by Pall trained service
engineers, using factory-tested parts, and proprietary hardware
and software tools. Our service professionals maintain records of
all service visits and provide invaluable support over the lifetime
of your bioreactor system.
Control Your Maintenance Costs
Annual service contracts include parts, labor, travel, and one
annual preventive maintenance during the contract coverage
period. The lifetime and system up-time of bioreactors is extensively increased when it is properly maintained and serviced by
trained and qualified Pall engineer. Don’t let your warranty or
current contract expire!
Ensure Fast Response to Minimize Down-Time
Instruments covered under a service contract receive priority
response for all repairs and services. This priority also applies
to technical support and field applications support.
Preventive Maintenance Service
We recommend annual preventive maintenance service to keep
your system in optimal working order and prevent down-time.
Preventive maintenance is included in annual service contracts,
and can also be ordered separately.
Product Training, Cell Culture Training, Applications Support
With cell culture application support groups and training facilities
across the world, we offer services on training and process
development, either in-house or at your site. Please contact
your sales representative for more information.
What is Covered
All labor, materials and travel costs for standard repair services
One preventive maintenance (PM) service visit per year
On-site response in 5 working days or less
Service by certified Pall service engineers
What is Not Covered
Installation, relocation, installation qualification/operation
qualification (IQ/OQ) services
Damage to the system caused by the user or a third party
from misuse, use outside of specifications, acts of nature,
or any external cause such as spillage, improper handling,
relocations, etc.
Repairs for non-covered services will be quoted on a time
and material basis.
Please refer to Pall Corporation’s general limited warranty
(www.pall.com) for exceptions from coverage under the
service contract.
2
Scope of Supply
Service Contracts are available for the following bioreactor systems:
PadReactor® Mini bioreactor
iCELLis® Nano bioreactor
Micro-24 microreactor
Xpansion® bioreactor system
Allegro™ XRS20 bioreactor
For the 3rd party supplied controller and software on the iCELLis
nano bioreactor and PadReactor Mini bioreactor, the servicing
will be performed in collaboration with 3rd party approved
service personnel.
Ordering Information
About Instrument Service Group
Pall Life Sciences provides cutting-edge products and services
to meet the demanding needs of customers discovering,
developing and producing biologics and classic pharmaceuticals.
The company’s membranes and membrane devices optimize
detection and sample preparation in the drug research, clinical
diagnostics, genomics, and proteomics markets. Pall is a leading
provider of automated systems and single-use solutions to
pharmaceutical and biotechnology companies - from upstream,
through downstream, to formulation and filling - and maintains
certified ISO9001 manufacturing facilities worldwide.
Through its Instrument Service Group (ISG) Pall offers a
comprehensive range of services that provide a convenient
and reliable way to assure worry-free instrument operation and
minimal downtime. Pall’s ISG engineers and technical specialists
provide instrumentation preventative maintenance, calibration,
troubleshooting, and repair services. Our technicians are factory
trained and fully equipped with proprietary hardware and software
to perform these specialized services. This comprehensive
support is available around the world with direct representation
in over 20 countries and 3 major regional service centers.
Annual
Preventive
Service Agreement Maintenance
Micro-24 microreactor
Xpansion bioreactor
iCELLis Nano bioreactor
PadReactor Mini bioreactor
Allegro XRS20 bioreactor
PTS02MRTASC1
PTS02XPSASC1
PTS02ICLNANOASC1
PTS02PADMINIASC1
PTS02XRSASC1
PTS02MRTPM1
PTS02XPSPM1
PTS02ICLNANOPM1
PTS02PADMINIPM1
PTS02XRSPM1
Contact Us
Contact your local Pall representative or email us at:
bioreactors@pall.com to discuss your specific requirements.
Your local Pall instrumentation service location will assure that
your instruments comply with the most recent regulations and
that industry best practice is incorporated throughout instrument
service life.
Visit us on the Web at www.pall.com/bioreactors
E-mail us at bioreactors@pall.com
Corporate Headquarters
Port Washington, NY, USA
+1.800.717.7255 toll free (USA)
+1.516.484.5400 phone
biopharm@pall.com e-mail
European Headquarters
Fribourg, Switzerland
+41 (0)26 350 53 00 phone
LifeSciences.EU@pall.com e-mail
Asia-Pacific Headquarters
Singapore
+65 6389 6500 phone
sgcustomerservice@pall.com e-mail
International Offices
Pall Corporation has offices and plants throughout the world in: Argentina, Australia, Austria, Belgium, Brazil,
Canada, China, France, Germany, India, Indonesia, Ireland, Italy, Japan, Korea, Malaysia, New Zealand, Norway,
Philippines, Poland, Russia, Singapore, South Africa, Spain, Sweden, Switzerland, Taiwan, Thailand, United
Kingdom, and Vietnam. Distributors in all major industrial areas of the world. To locate the Pall office or distributor
nearest you, visit www.pall.com/contact.
The information provided in this literature was reviewed for accuracy at the time of publication. Product data
may be subject to change without notice. For current information consult your local Pall distributor or contact
Pall directly.
© 2015, Pall Corporation. Pall,
, Allegro, iCELLis, PadReactor and Xpansion are trademarks
of Pall Corporation. ® indicates a trademark registered in the USA. Filtration.Separation.Solution.
is a service mark of Pall Corporation.
6/15, PDF, GN15.6295
USD3078