THE POWER TO ACHIEVE MORE
Continuing Education and Training
Workforce Development Group
National Certification Preparation • Licensures
H.O.T. (High-demand occupational training) Certificates
Achieve more. Choose Harford. | www.harford.edu/trainme
HEALTHCARE & HUMAN SERVICES • INFORMATION TECHNOLOGY • ADVANCED CERTIFICATION PREPARATION
PROFESSIONAL CREDENTIALING/LEADERSHIP • BASIC SKILLS FOR EMPLOYMENT • CONSTRUCTION/MANUFACTURING/INDUSTRY
Find the Power | Harford Community College
Harford Community College
has developed this workforce
development guide for you to
determine a pathway to self
empowerment.
Page
7
20
• Healthcare and Human Services
• Information Technology/Project Management
• Professional Credentialing/Leadership
• Basic Skills for Employment/Literacy
• Construction/Manufacturing/Industrial
Career Field
Apprenticeship - Electrical
Bartender
Median Wage
Trades
Services
8 Building Maintenance CertificationTrades
21
We have listed occupational training opportunities 7
that will enhance your ability to begin or advance
55
in your chosen career or profession.
For your convenience, training opportunities are
organized into five areas:
Job Title
54
$14,000 + tips
9%
$35,00011%
Services
$19,70020%
Commercial Truck Driver
Trades
$37,80021%
Dental Assistant
Healthcare
$33,47031%
EKG Technician
Healthcare
$49,41029%
61 Electronic Health Record SpecialistHealthcare
$32,350 21%
56 Emergency Medical Technician (EMT)Healthcare
$30,360
English as a Second Language Instructor
Services
$46,53015%
33%
15
Fiber Optics Technology
Trades
$54,29013%
23
Floral Design Certification
Services
$23,6109%
16
Forklift Operator
Trades
$30,80012%
26
Once you have chosen your career option, discover
61
our cost effective, quality training taught by
62
outstanding faculty with technical and practical
experience in their specialty.
64
So . . .
65
Find the power to make a difference in your life
67
or the life of someone else.
Find the power to define a new or existing career.68
Find the power to serve others with your technical
experience.
68
Find the power to build and maintain America’s
49
infrastructure.
Victor Cyran,
Director for Corporate & Professional Training
$48,00034%
Certified Child Care Provider
As you can see from the Employment Growth chart
to the right, we have geared our development of 8 Heating/Venting/AC/RefrigerationTrades
Home Improvement
Trades
training programs to projected growth in the
occupations as outlined by the U.S. Department 24
Home Inspector
Trades
of Labor and the Maryland Department of Labor,
24
Hospitality
Services
Licensing, and Regulation.
We are here to help you Find Your Power.
Employment
Growth
Human Resources Manager
$42,50034%
$39,50020%
$52,36018%
$17,30012%
Services
$99,18013%
Medical Administrative AssistantHealthcare
$34,660 12%
Medical Biller
Healthcare
$32,35021%
Nail Technician
Services
$19,60017%
Nursing Assistant
Healthcare
$24,01020%
Patient Care Technician
Healthcare
$24,01020%
PC Repair Technician
information Technology
$46,260
18%
Pharmacy Technician
Healthcare
$28,40032%
Phlebotomy Technician
Healthcare
$36,28014%
Print Graphic Designer
Information Technology
$43,500
13%
63
Professional Coder
Healthcare
$32,35021%
70
Veterinary Assistant
Healthcare
$22,04014%
50
Web Graphic Designer
15
Welder
Information Technology
Trades
$43,500
13%
$35,40015%
The intent of the publication is to provide community residents with information on Harford Community College’s educational offerings applicable to the current occupational outlook. The College does not guarantee that an offer of employment will result for students who have completed the recommended HCC courses/programs. Information on this chart was obtained through www.acinet.org, a U.S. Department of Labor
sponsored website and the MD Department of Labor, Licensing and Regulation and may vary slightly from Bureau of Labor Statistics data which appears elsewhere in this publication.
2|
Achieve more. Choose Harford. | www.harford.edu/trainme
Table of Contents |
Certificates • Training • Licensures • Associations
HEALTHCARE & HUMAN SERVICES
ADVANCED CERTIFICATION PREPARATION
Dental Assistant....................................................5
CISSP® Certification Preparation........................18
EKG Technician .....................................................5
Project Management
Certification Preparation (PMP®).......................19
Electronic Health Record Specialist..................... 6
Emergency Services ........................................... 6
EMT-B to Nursing Assistant .................................7
Histotechnician.....................................................7
Medical Administrative Assistant....................... 8
Supports
Medical Biller & Coder......................................... 8
Medical Transcriptionist...................................... 9
Nursing Assistant..................................................4
Patient Care Technician......................................10
Pharmacy Technician..........................................10
Harford Community College,
as a member of the Maryland
Association of Community
Colleges, is partnering with
the State administration on
Skills2Compete-Maryland, a major
initiative aimed at increasing
the skills and competitiveness
of Maryland’s workforce.
By preparing more Marylanders
for middle-skill jobs (those that
require more than a high school
diploma, but less than a four-year
degree), Marylanders can gain
the skills and credentials they
need to get good jobs with family
supporting wages. Middle-skill
jobs are the backbone of the
State’s economy, making up half
of Maryland’s labor market.
Maryland’s community colleges
are the places to go for training
to meet the middle-skill labor
demand. Visit Skills2CompeteMaryland at www.skills.maryland.
gov to learn more about this
important effort.
Phlebotomy Technician...................................... 11
Professional Coder............................................... 9
Veterinary Assistant........................................... 11
INFORMATION TECHNOLOGY
A+ Certification Preparation............................... 12
PROFESSIONAL CREDENTIALING/LEADERSHIP
Bartending..........................................................22
Child Care Provider.............................................24
CORE Leadership Training.................................. 20
Floral Design.......................................................23
Harford Leadership Academy............................. 21
Hospitality...........................................................22
Human Resource Management.........................24
Nail Technician....................................................23
Professional Association: SHRA.........................25
Professional Association: SPAN..........................25
Professional Conferences ..................................26
BASIC SKILLS FOR EMPLOYMENT/LITERACY
Certified Ethical Hacker......................................14
Adult Basic Education/GED Program/
English as a Second Language..........................27
Certified Wireless Technology Specialist...........14
Teaching English as a Second Language...........27
CISCO-CCNA: Concepts & Theory........................ 13
Computer Fundamentals with Microsoft Office.... 15
Computer Skills for Today’s Workforce.............. 15
ITIL Foundation Certification Preparation.......... 15
Microsoft Power User......................................... 15
Network+ Certification Preparation................... 12
Print Graphic Design...........................................16
Professional Association: HITN........................... 17
Security+ Certification Preparation.................... 13
Web Graphic Design...........................................16
CONSTRUCTION/MANUFACTURING/INDUSTRY
Apprenticeship: Electrical...................................29
Apprenticeship: HVAC.........................................29
Building Maintenance........................................28
Commercial Truck Driver Training..................... 30
Fiber Optics Technology.................................... 30
Forklift Operator Certification............................ 31
HVACR Certificate................................................ 31
Home Improvement License..............................32
Home Inspection Certification...........................32
Solar Energy Training..........................................33
Welding Training.................................................33
Occupational data from the Bureau of Labor Statistics, U.S. Department of Labor, Occupational Outlook Handbook, 2012-13 Edition. www.bls.gov/ooh/
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Healthcare & Human Services
Nursing Assistant
Job Outlook & Earnings
Overall employment of nursing
and psychiatric aides is projected
to grow 20 percent between 2010
and 2020, faster than the average
for all occupations.
The median annual wage for
nursing aides, orderlies, and
attendants was $24,010 in
May 2010.
Is This Career Right for You?
Nursing assistants help patients
to eat, dress, and bathe. They also
serve meals, make beds, take
vital signs and observe patients’
physical, mental, and emotional
conditions and report any change
to the nursing staff.
Nursing and psychiatric aides help
care for physically or mentally
ill, injured, disabled, or infirm
individuals in hospitals, nursing
care facilities, and mental health
settings. Nursing aides and home
health aides are among the
occupations commonly referred
to as direct care workers, due to
their role in working with patients
who need long-term care. The
specific care they give depends
on their specialty. A high school
diploma is required for many jobs;
specific qualifications vary by
occupation, state laws, and work
setting.
Nursing Assistant at HCC
Those who complete the theory and clinical components of this Maryland
Board of Nursing (MBON) approved program gain the knowledge needed
to work in a hospital as a CNA. They must also take the National Nurse Aide
Assessment Program (NNAAP) examination to become a Geriatric Nursing
Assistant (GNA).
Requirements
• Must be at least 18 years of age or older
• Possess a high school diploma/GED
• Complete the reading and math assessments
• Have the ability to lift, push, and pull a minimum of 50 pounds
unassisted
2013 total approximate cost is $1,595 for tuition and fees.
There may be additional associated costs for textbooks, certification,
and licensure.
See www.harford.edu/trainme for additional program
requirements and required courses.
4|
Achieve more. Choose Harford. | www.harford.edu/trainme
“I wanted to thank you for laying the groundwork
for my work experience for the past four years.
I believe HCC truly prepared me for working
in a health care facility and laid the groundwork
for my advancement to the CMA
(Certified Medicine Aide) position.“
Brett Kirchner, CNA, GNA, CMA
Dental Assistant
EKG Technician
Job Outlook & Earnings
Job Outlook & Earnings
Employment for dental assistants
is expected to grow 31 percent
from 2010 to 2020, which is much
faster than the average for all
occupations.
Employment for cardiovascular
technologists and technicians is
expected to increase 29 percent
through the year 2020, much
faster than the average for all
occupations.
The median annual wage for
dental assistants was $33,470
in May 2010.
Is This Career Right for You?
Dental assistants perform a
variety of patient care, office, and
laboratory duties. They sterilize
and disinfect instruments and
equipment, prepare and lay out
the instruments and materials
required to treat each patient,
and obtain and update patients’
dental records. Assistants make
patients comfortable in the
dental chair and prepare them
for treatment. During procedures,
assistants hand instruments
and materials to dentists and
keep patients’ mouths dry and
clear by using suction hoses or
other devices. They also instruct
patients on postoperative and
general oral healthcare.
Dental offices are expected to
hire more assistants to perform
routine tasks so dentists may
devote their time to more
complex procedures. More than
one-third of dental assistants
worked part time in 2008.
Dental Assistant at HCC
Complete this intense training program
and gain the knowledge and skill
needed to work in a dental office
as an entry-level dental assistant,
receptionist, front office assistant or
back office assistant. The course also
includes oral radiography training
that qualifies you to take the Dental
Assisting National Board (DANB)
Radiation Health and Safety (RHS)
examination.
Requirements
•M
ust be at least 18 years of age
or older
•P
ossess a high school diploma/GED
• C omplete the reading and math
assessments
• Ability to perform physical work,
move throughout the office, stand for
prolonged periods of time, work in
confined spaces, and come into close
contact with the public
2013 total approximate cost is $2,995
for tuition and fees. There may
be additional associated costs for
textbooks, certification, and licensure.
See www.harford.edu/trainme for
additional program requirements and
courses.
The median annual wage for
cardiovascular technologists and
technicians was $49,410 in May
2010. Entry level position wages,
such as EKG Technician, are
much lower.
Is This Career Right for You?
Cardiovascular technologists and
technicians assist physicians in
diagnosing and treating cardiac
and peripheral vascular ailments.
They schedule appointments,
review physicians’ interpretations
and patient files, and monitor
patients’ heart rates. They also
operate and test equipment,
explain test procedures, and
compare findings to identify
problems. Cardiographic/
electrocardiograph (or EKG)
technicians specialize in
electrocardiography, or EKG,
stress testing, and perform Holter
monitor procedures.
EKG Technician at HCC
Completing this program will prepare
you to take the National Healthcareer
Association (NHA) EKG Technician
exam. You will learn basic cardiac
anatomy, patient preparation,
arrhythmia identification, treatment
modalities, and pharmacology.
Requirements
• Must be at least 18 years of age
or older
• Possess a high school diploma/GED
2013 total approximate cost is $2,995
for tuition and fees. There may
be additional associated costs for
textbooks, certification, and licensure.
See www.harford.edu/trainme
for additional program requirements
and courses.
Technicians perform EKGs to
monitor and record electrical
impulses transmitted by the
heart. Many EKG technicians work
in hospitals, while others work in
clinics, physicians’ offices, and
diagnostic laboratories. Those with
multiple professional credentials,
trained to perform a wide range
of procedures, will have the best
employment prospects.
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Healthcare &
Human Services
Electronic
Health Record Specialist
Emergency Services
Job Outlook & Earnings
Job Outlook & Earnings
Employment of medical
records and health information
technicians is expected to increase
by 21 percent, much faster than
the average for all occupations
through 2020.
The median annual wage for
medical records and health
information technicians was
$32,350 in May 2010.
Is This Career Right for You?
Medical records and health
information technicians assemble
patients’ health information
including medical history,
symptoms, examination results,
diagnostic tests, treatment
methods, and all other healthcare
provider services. Professionals
working with medical EHRs
organize and manage health
information data by ensuring its
quality, accuracy, accessibility, and
security. They also regularly
communicate with physicians and
other healthcare professionals to
clarify documentation or to obtain
additional information.
data to improve healthcare
information. This is one of the
few health-related occupations
in which there is no direct
hands-on patient care.
Electronic Health Record
Specialist at HCC
Completing our Electronic Health
Record series will prepare you for
National Certification as an Electronic
Health Record Specialist (CEHRS)
through the National Healthcareers
Association (NHA). You will be able to
sit for the test right here at HCC. We
offer convenient hours and reasonable
prices. Join the exciting field of a
professional CEHRS.
Requirements
•M
ust be at least 18 years of age
or older
• High school diploma/GED
2013 total approximate cost is $2,495
for tuition and fees. There may be
additional associated costs for
textbooks, certification, and licensure.
See www.harford.edu/trainme for
additional program requirements and
courses.
The increasing use of electronic
health records (EHRs) will continue
to broaden and alter the job
responsibilities of health
information specialists and
technicians. For example, with
the use of EHRs, technicians must
be familiar with EHR computer
software, maintaining EHR
security, and analyzing electronic
6|
Achieve more. Choose Harford. | www.harford.edu/trainme
Employment of emergency
medical technicians and
paramedics is expected to grow
33 percent, much faster than
average, between 2010 and 2020.
Job prospects should be favorable.
The median annual wage for EMTs
and paramedics was $30,360 in
May 2010.
Is This Career Right for You?
People’s lives often depend
on the quick reaction and
competent care of emergency
medical technicians (EMTs) and
paramedics. Incidents as varied
as automobile accidents, heart
attacks, slips and falls, childbirth,
and gunshot wounds require
immediate medical attention.
EMTs and paramedics provide this
vital service as they care for and
transport the sick or injured to a
medical facility.
EMTs and paramedics need formal
training and certification or
licensure, but requirements vary
by state. Opportunities will be
best for those who have earned
advanced certifications. Since
emergency services function 24
hours a day, EMTs and paramedics
have irregular working hours.
Emergency Services
at HCC
This full-time program can take up to
19 months to complete.
Coursework includes
• EMT-Basic (4 months)
• EMT-Intermediate (9 months)
Prerequisite: Current certification
as EMT-Basic.
• EMT-Paramedic Bridge (6 months)
Prerequisite: Current certification
as EMT-Intermediate.
• EMT-Paramedic (19 months) No prior
certifications are required.
Requirements
• Must be at least 18 years of age
or older
• High school diploma/GED
2013 approximate cost is EMT-Basic
$1,495; EMT-Intermediate $2,495; EMT-I
to Paramedic Bridge $2,795. Total cost
of program is $6,685. There may
be additional associated costs for
textbooks, certification, and licensure.
See www.harford.edu/trainme for
additional program requirements and
courses.
EMT-B to Nursing Assistant
Histotechnician
Job Outlook & Earnings
Job Outlook & Earnings
Overall employment of nursing
and psychiatric aides is projected
to grow 20 percent between 2010
and 2020, faster than the average
for all occupations.
Employment of clinical laboratory
workers is expected to grow by 13
percent between 2010 and 2020,
faster than the average for all
occupations.
The median annual wage for
nursing aides, orderlies, and
attendants was $24,010 in
May 2010.
Is This Career Right for You?
Nursing Assistants help patients
to eat, dress, and bathe. They
also serve meals, make beds,
take vital signs, observe patients’
physical, mental, and emotional
conditions, and report any change
to the nursing staff.
Nursing and psychiatric aides help
care for physically or mentally
ill, injured, disabled, or infirm
individuals in hospitals, nursing
care facilities, and mental health
settings. Nursing aides and home
health aides are among the
occupations commonly referred
to as direct care workers, due to
their role in working with patients
who need long-term care. The
specific care they give depends
on their specialty. A high school
diploma is required for many jobs;
specific qualifications vary by
occupation, state laws, and work
setting.
EMT-B to Nursing Assistant
Bridge at HCC
Apply previously-acquired knowledge
and skills you learned as an EMT-B
(Emergency Medical Technician-Basic)
to make the transition from the prehospital environment to the inpatient
setting. Those who complete the
theory and clinical components of this
Maryland Board of Nursing (MBON)
approved program gain the knowledge
needed to work in a hospital as a CNA.
They are also able to take the National
Nurse Aide Assessment Program
(NNAAP) examination to become a
Geriatric Nursing Assistant (GNA).
Requirements
•M
ust be at least 18 years of age
or older
•P
ossess a high school diploma/GED
•P
ossess certification as an EMT-B
or higher
• C omplete the EMT-B to CNA challenge
exam
•H
ave the ability to lift, push, and pull
a minimum of 50 pounds unassisted
2013 total approximate cost is $1,245
for tuition and fees. There may be
additional associated costs for
textbooks, certification, and licensure.
See www.harford.edu/trainme for
additional program requirements
and courses.
The median annual wage for
medical and clinical laboratory
technicians was $46,680 in
May 2010.
Is This Career Right for You?
Histology is the science dealing
with the structure of cells and
their formation into tissues and
organs. Histotechnology is a
structural science concerned with
the demonstration of cellular
change, chemical composition,
and function of normal and
abnormal tissue. Histology
technicians (HTs) prepare sections
of body tissue for microscopic
examination by pathologists or
other medical scientists. The HT
freezes and cuts tissue, then
mounts it on slides and stains it
with special dyes to make them
visible under the microscope.
The tissue may be of human,
animal, or plant origin. Prepared
sections enable pathologists to
identify signs of disease, illness,
or malignancies in the body, as
well as signs of normality or
improvement.
Histotechnician at HCC
This program takes 10 months or less
to complete. The Harford Community
College Online Histotechnology
Certification program is fully accredited
by the National Accrediting Agency for
Clinical Laboratory Sciences (NAACLS)
and prepares students for the American
Society of Clinical Pathologists (ASCP)
national certification examination.
Those who pass the exam are certified
as Histology Technicians (HT).
Requirements
• Must be at least 18 years of age
or older
• Possess a high school diploma/GED
• Current employment in a laboratory
setting
• Provide copies of high school and/
or college transcripts showing
completion of biology, chemistry
and math (unofficial transcripts are
accepted)
• Complete an admission packet
2013 total approximate cost is $4,495
for tuition and fees. There may
be additional associated costs for
textbooks, certification, and licensure.
See www.harford.edu/trainme for
additional program requirements and
courses.
Certified HTs usually work in
human health care, veterinary,
industrial, or research
laboratories.
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Healthcare &
Human Services
Medical Administrative Assistant
Medical Biller & Coder
Job Outlook & Earnings
Job Outlook & Earnings
Employment projections through
2020 indicate a 12% growth rate.
This is about average.
Employment of medical
records and health information
technicians is expected to
increase by 21 percent, much
faster than the average for all
occupations through 2020.
The median annual wage for
medical administrative assistants
was $34,660 in May 2010.
Is This Career Right for You?
Medical administrative assistants
perform a variety of tasks to
keep the offices of physicians,
podiatrists, chiropractors, and
other health practitioners running
smoothly. In small practices, they
usually do many different kinds
of tasks, and report directly to
an office manager, physician, or
other health practitioner. Those in
large practices tend to specialize
in a particular area, under the
supervision of department
administrators.
Medical administrative assistants
update and manage patients’
medical records, coordinate
insurance information, and
arrange for hospital admissions
and laboratory services.
They also perform tasks less
specific to medical settings,
such as answering telephones,
greeting patients, handling
correspondence, scheduling
appointments, and managing
billing and bookkeeping.
8|
Medical
Administrative Assistant
at HCC
Completing our Medical Administrative
Assistant series will prepare you for
National Certification as a Medical
Administrative Assistant (CMAA)
through the National Healthcareers
Association. Certification exam is
offered on campus.
Requirements
•M
ust be at least 18 years of age
or older
•H
igh school diploma/GED
2013 total approximate cost is $2,495
for tuition and fees. There may be
additional associated costs for
textbooks, certification, and licensure.
See www.harford.edu/trainme for
further program requirements and
required courses.
Achieve more. Choose Harford. | www.harford.edu/trainme
The median annual wage for
medical records and health
information technicians was
$32,350 in May 2010.
Is This Career Right for You?
Medical records and health
information technicians assemble
patients’ health information
including medical history,
symptoms, examination results,
diagnostic tests, treatment
methods, and all other healthcare
provider services. Professionals
working with medical records
organize and manage health
information data by ensuring its
quality, accuracy, accessibility,
and security. They also regularly
communicate with physicians and
other healthcare professionals to
clarify diagnoses or to obtain
additional information.
Some medical records and health
information technicians specialize
in codifying patients’ medical
information for reimbursement
purposes. Technicians who
specialize in medical coding
and billing are called medical
coders or billing specialists.
Medical coders assign a code to
each diagnosis and procedure
by using classification systems
software. The classification system
determines the amount for
which healthcare providers will
be reimbursed if the patient is
covered by Medicare, Medicaid, or
other insurance programs using
the system. Coders may use several
coding systems, such as those
required for ambulatory settings,
physicians’ offices, or long-term
care. Billing specialists manage
the reimbursement process and
revenue cycle.
Medical Biller & CODER at HCC
Completing our Medical Billing
series will prepare you for National
Certification as a Medical Biller
through the National Health Careers
Association. You will be able to sit for
the test right here at HCC.
Requirements
• Must be at least 18 years of age
or older
• High school diploma/GED
2013 total approximate cost is $2,595
for tuition and fees. There may be
additional associated costs for
textbooks, certification, and licensure.
See www.harford.edu/trainme for
further program requirements and
required courses.
Professional Coder
Job Outlook & Earnings
Employment of medical records
and health information technicians
is expected to increase by 21
percent, much faster than the
average for all occupations
through 2020.
The median annual wage for
medical records and health
information technicians was
$32,350 in May 2010.
Is This Career Right for You?
Medical records and health
information technicians assemble
patients’ health information
including medical history,
symptoms, examination results,
diagnostic tests, treatment
methods, and all other healthcare
provider services. Professionals
working with medical records
organize and manage health
information data by ensuring its
quality, accuracy, accessibility,
and security. They also regularly
communicate with physicians and
other healthcare professionals
to clarify diagnoses or to obtain
additional information.
Some medical records and health
information technicians specialize
in codifying patients’ medical
information for reimbursement
purposes. Technicians who
specialize in medical coding
and billing are called medical
coders or billing specialists.
Medical coders assign a code
to each diagnosis and procedure
by using classification system
Medical Transcriptionist
software. The classification
system determines the amount
for which healthcare providers
will be reimbursed if the patient
is covered by Medicare, Medicaid,
or other insurance programs using
the system. Coders may use
several coding systems, such as
those required for ambulatory
settings, physicians’ offices, or
long-term care. Billing specialists
manage the reimbursement
process and revenue cycle.
PROFESSIONAL Coder at HCC
Completing our Medical Coding
series will prepare you for National
Certification as a Medical Coder through
the AAPC.
Requirements
•M
ust be at least 18 years of age
or older
•H
igh school diploma/GED
2013 total approximate cost is $2,995
for tuition and fees. There may be
additional associated costs for
textbooks, certification, and licensure.
See www.harford.edu/trainme for
further program requirements and
required courses.
Job Outlook & Earnings
Employment of medical
transcriptionists is projected to
grow by six percent from 2010 to
2020. This is slower than average.
The median annual wage for
medical transcriptionists was
$32,900 in May 2010.
Is This Career Right for You?
Medical transcriptionists listen
to dictated recordings made by
physicians and other healthcare
professionals and transcribe
them into medical reports,
correspondence, and other
administrative material. They
generally listen to the recordings
on a headset, using a foot pedal
to pause the recording when
necessary, and key the text into
a personal computer or word
processor, editing as necessary
for grammar and clarity.
Medical Transcriptionist
at HCC
Requirements
• Must be at least 18 years of age
or older
• High school diploma/GED
2013 total approximate cost is $2,595
for tuition and fees. There may be
additional associated costs for
textbooks, certification, and licensure.
See www.harford.edu/trainme for
program requirements and required
courses.
The documents they produce
include discharge summaries,
medical history and physical
examination reports, operative
reports, consultation reports,
autopsy reports, diagnostic-imaging
studies, progress notes, and
referral letters. They return the
transcribed documents to the
physicians or other healthcare
professionals who dictated
them for review and signature
or correction. These documents
eventually become part of
patients’ permanent files.
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|9
Healthcare &
Human Services
Patient Care Technician
Pharmacy Technician
Job Outlook & Earnings
Job Outlook & Earnings
Overall employment of nursing
and psychiatric aides is projected
to grow 20 percent between 2010
and 2020, faster than the average
for all occupations.
Employment of pharmacy
technicians and aides is expected
to increase by 32 percent from
2010 to 2020, which is much
faster than the average for all
occupations.
The median annual wage for nursing
aides, orderlies, and attendants
was $24,010 in May 2010.
Is This Career Right for You?
Nursing and psychiatric aides help
care for physically or mentally
ill, injured, disabled, or infirm
individuals in hospitals, nursing
care facilities, and mental health
settings. They are among the
occupations commonly referred
to as direct care workers, due to
their role in working with patients
who need long-term care. The
specific care they give depends
on their specialty.
Numerous job openings and
excellent job opportunities
are expected. Most jobs are in
nursing and residential care
facilities and in hospitals. Specific
qualifications vary by occupation,
state laws, and work setting.
10 |
Patient Care Technician
at HCC
This career pathway takes you from
nursing assistant training through a
series of nationally certified courses
that prepare you to perform delegated
nursing functions that require a higher
level of technical ability and skill in
the hospital setting. Includes nursing
assistant, EKG technician, and
phlebotomy technician certification.
Requirements
•M
ust be at least 18 years of age
or older
•P
ossess a high school diploma/GED
• C omplete the reading and math
assessments
•H
ave the ability to lift, push, and pull
a minimum of 50 pounds unassisted
2013 total approximate cost is $6,995
for tuition and fees. There may
be additional associated costs for
textbooks, certification, and licensure.
See www.harford.edu/trainme for
additional program requirements and
courses.
Achieve more. Choose Harford. | www.harford.edu/trainme
The median annual wage for
pharmacy technicians was
$28,400 in May 2010.
Is This Career Right for You?
Pharmacy technicians and
aides help licensed pharmacists
prepare prescription medications,
provide customer service, and
perform administrative duties
within a pharmacy setting.
Pharmacy technicians generally
are responsible for receiving
prescription requests, counting
tablets, and labeling bottles,
while pharmacy aides perform
administrative functions such
as answering phones, stocking
shelves, and operating cash
registers. In organizations that
do not have aides, however,
pharmacy technicians may also
be responsible for clerical duties.
Pharmacy Technicians are an
important part of the healthcare
team and work under the
direct supervision of a Licensed
Pharmacist. Many technicians and
aides work evenings, weekends,
and holidays. About 75 percent of
jobs are in a retail setting.
Pharmacy Technician
at HCC
Learn the basic knowledge and skills
that you need to obtain an entrylevel position in a hospital, retail,
or mail-order pharmacy. This course
meets the Maryland Board of
Pharmacy requirements for certification
and prepares you for the National
Pharmacy Technician Certification
Examination.
Requirements
• Must be at least 18 years of age
or older
• High school diploma/GED
2013 total approximate cost is $5,995
for tuition and fees. There may
be additional associated costs for
textbooks, certification, and licensure.
See www.harford.edu/trainme for
additional program requirements and
required courses.
Phlebotomy Technician
Veterinary Assistant
Job Outlook & Earnings
Job Outlook & Earnings
Employment of clinical laboratory
workers is expected to grow by 15
percent between 2010 and 2020,
faster than the average for all
occupations.
The median annual wage for
medical and clinical laboratory
technicians was $36,280 in
May 2010.
Is This Career Right for You?
Clinical laboratory testing plays
a crucial role in the detection,
diagnosis, and treatment of
disease. Clinical laboratory
technologists, also referred to as
clinical laboratory scientists or
medical technologists, and clinical
laboratory technicians, also
known as medical technicians or
medical laboratory technicians,
perform most of these tests.
Clinical laboratory technicians
perform less complex tests
and laboratory procedures than
technologists do. Technicians
may prepare specimens and
operate automated analyzers, for
example, or they may perform
manual tests in accordance with
detailed instructions. They usually
work under the supervision of
medical and clinical laboratory
technologists or laboratory
managers. Like technologists,
clinical laboratory technicians
may work in several areas of the
clinical laboratory or specialize
in just one. Phlebotomists collect
blood samples, for example, and
histotechnicians cut and stain
tissue specimens for microscopic
examination by pathologists.
Phlebotomy Technician
at HCC
Completing this program prepares
you for National Certification. You will
learn basic anatomy and physiology,
specimen collection and processing,
and laboratory operations.
Requirements
•M
ust be at least 18 years of age
or older
•P
ossess a high school diploma/GED
2013 total approximate cost is $3,995
for tuition and fees. There may be
additional associated costs for
textbooks, certification, and licensure.
See www.harford.edu/trainme for
additional program requirements and
required courses.
Employment of animal care and
service workers is expected to
grow 14 percent over the 20102020 decade, which is about
average.
Wages are relatively low. The
median annual wage for veterinary
assistants was $22,040 inMay 2010.
Is This Career Right for You?
Many people like animals, but
taking care of them is hard work.
Animal care and service workers
include animal caretakers and
animal trainers who train, feed,
water, groom, bathe, and exercise
animals and clean, disinfect,
and repair their cages. They
also play with the animals,
provide companionship, and
observe behavioral changes that
could indicate illness or injury.
Boarding kennels, pet stores,
animal shelters, rescue leagues,
veterinary hospitals and clinics,
stables, laboratories, aquariums
and natural aquatic habitats, and
zoological parks all house animals
and employ these workers.
Job titles and duties vary by
employment setting.
opportunities; however, keen
competition is expected for
jobs as zookeepers and marine
mammal trainers.
Veterinary Assistant
at HCC
This full-time program begins
during the fall semester and ends
in the spring semester. It consists of
seven noncredit courses, including a
supervised clinical practicum, totaling
139 hours of training.
Requirements
• Must be at least 18 years of age
or older
• Possess a high school diploma/GED
• Complete the reading and math
assessments
• Ability to lift, push, and pull a
minimum of 40 pounds unassisted
2013 total approximate cost is $2,495
for tuition and fees. There may
be additional associated costs for
textbooks, certification, and licensure.
See www.harford.edu/trainme for
additional program requirements and
courses.
While animal lovers get
satisfaction in this occupation,
the work can be unpleasant,
physically and emotionally
demanding, and sometimes
dangerous. Most positions will
present excellent employment
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Information Technology
A+ Certification Preparation
Network+ Certification Preparation
Job Outlook & Earnings
Job Outlook & Earnings
Employment of computer support
specialists is expected to increase
by 18 percent from 2010 to 2020.
The median annual wage of
wage-and-salary computer
support specialists was $46,260
in 2010.
Is This Career Right for You?
Computer support specialists
provide help and advice to
people and organizations using
computer software or equipment.
Some, called technical support
specialists, support information
technology (IT) employees within
their organization, and others,
called help-desk technicians,
assist non-IT users who are
having computer problems.
Because of the wide range of
skills for different computer
support jobs, there are many
paths into the occupation. A
bachelor’s degree is required for
some computer support specialist
positions, but an associate’s
degree or postsecondary classes
may be enough for others. After
being hired, many workers enter
a training program that lasts for
several months.
Employers
look for A+
certification
when hiring PC Technicians to
support and maintain PCs in a
diverse network environment.
Industry figures consistently
show that certification translates
into higher salaries and more
promotions.
A+ Certification
Preparation at HCC
The program takes approximately five
months to complete and runs twice a
year, from September to January and
February to June.
Classes are generally held one night
a week from 6:30 to 9:40 p.m. and
Saturdays from 9 a.m. to 4 p.m.
Prepare for the CompTIA A+
Certification exam by completing the
following courses: Fundamentals of PC
Repair, PC Repair Technician Level 1,
and PC Repair Technician Level 2.
2013 total approximate cost is $3,200.
The CompTIA A+ certification is
the starting point for a career
in IT. A+ Certification is an
industry-wide, globally recognized
credential for today’s PC Repair
Technicians. It is a marketable
certification that employers seek
when hiring.
12 |
Achieve more. Choose Harford. | www.harford.edu/trainme
Overall employment of
network and computer systems
administrators is projected to
increase by 28 percent from 2010
to 2020, which is faster than the
average for all occupations.
employers seek
when hiring.
This certification
offers employers an independent,
third-party validation of the
necessary knowledge and skills
to perform network installation,
configuration, and administration.
The median annual wage of
network and computer systems
administrators was $69,160 in
2010.
Is This Career Right for You?
Network and computer systems
administrators are responsible
for the day-to-day operation
of an organization’s computer
networks. They organize, install,
and support an organization’s
computer systems, including
local area networks (LANs), wide
area networks (WANs), network
segments, intranets, and other
data communication systems.
Network and computer systems
administrators work with the
physical computer networks
of a variety of organizations
and therefore are employed in
many industries. A network and
computer systems administrator
must often have a bachelor’s
degree, although some positions
require an associate’s degree or
professional certification along
with related work experience.
CompTIA’s Network+ certification
is an industry-wide, globally
recognized credential for today’s
network professional. It is a
marketable certification that
Network+ Certification
Preparation at HCC
The program takes approximately five
months to complete and runs twice a
year, from September to January and
February to June.
Evening classes are generally held two
nights a week from 5:30 to 10 p.m.
Individuals must be A+ Certified or
have equivalent experience before
pursuing a Network+ Certification.
2013 total approximate cost is $1,600.
CompTIA Security+
Certification Preparation
CISCO-CCNA: Concepts & Theory
Job Outlook & Earnings
Job Outlook & Earnings
Overall employment of
information security analysts,
web developers, and computer
network architects is projected
to increase by 22 percent from
2010 to 2020.
Overall employment of network and
computer systems administrators is
projected to increase by 28 percent
from 2010 to 2020.
The median annual wage of
network and computer systems
administrators was $69,160 in 2010.
The median annual wage of
network and computer systems
administrators was $75,660
in 2010.
Is This Career Right for You?
Information security analysts,
web developers, and computer
network architects all use
information technology (IT) to
advance their organization’s
goals. Security analysts ensure
that a firm’s information stays
safe from cyberattacks.
Most of these workers have a
bachelor’s degree in a computerrelated field. Information security
analysts and network architects
usually need experience in a
related occupation.
Security+ is an international,
vendor-neutral certification
that designates knowledgeable
professionals in the field of
security, one of the fastestgrowing fields in IT. CompTIA
Security+ not only ensures that
candidates will apply knowledge
of security concepts, tools, and
procedures to react to security
incidents, it ensures that security
personnel are anticipating
security risks and guarding
against them.
Is This Career Right for You?
Security+ Certification
Preparation at HCC
Students may choose to complete the
training online or through face-to-face
instruction. The program can take from
one week to six months to complete
depending on the instruction method
selected.
There are no prerequisites for the
Security+ exam. However, it is
recommended that you have A+ and
Network+ certifications or equivalent
knowledge.
2013 total approximate cost is $1,800.
Network and computer systems
administrators are responsible
for the day-to-day operation
of an organization’s computer
networks. They organize, install,
and support an organization’s
computer systems, including
local area networks (LANs), wide
area networks (WANs), network
segments, intranets, and other
data communication systems.
Network and computer systems
administrators work with the
physical computer networks of
a variety of organizations and
therefore are employed in many
industries. A network and computer
systems administrator must
often have a bachelor’s degree,
although some positions require an
associate’s degree or professional
certification along with related work
experience.
medium-size route and switched
networks, including implementation
and verification of connections
to remote sites in a WAN. CCNA
curriculum includes basic mitigation
of security threats, introduction to
wireless networking concepts and
terminology, and performancebased skills. Harford Community
College is an authorized Cisco
Networking Academy.
CISCO-CCNA Certification
Preparation at HCC
The program takes approximately
six months to complete; and runs
throughout the year. Evening classes
are generally held two nights a week
from 5 to 10 p.m.
The CCNA program consists of
intensive training that include lectures
and exercises to teach routing and
switching in both network design and
support.
The CCNA curriculum assumes prior
knowledge of computer networks and
an introduction to the OSI Model.
2013 total approximate cost is $1,600.
The Cisco Certified Networking
Associate (CCNA®) certification is
the most sought-after certification in
the industry, and identifies the best
of the internetworking specialists.
Cisco Certified Network Associate
(CCNA) validates the ability to install,
configure, operate, and troubleshoot
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iNFORMATION tECHNOLOGY
Certified Ethical Hacker
Certified Wireless
Technology Specialist
Today’s IA Specialists Need
CEH Certification
Become Certified in an
Emerging Technology
One of the hottest certifications
in IT security, Certified Ethical
Hacker (CEH) is the newest
requirement under the DoD
8570 Directive. Certified Ethical
Hacker Certification Preparation
explores the tactics commonly
used to penetrate a network
and discusses what steps can be
taken to secure a system.
CWTS is an entry-level enterprise
WLAN certification, and a
recommended prerequisite for
the CWNA certification. The
CWTS certification is geared
specifically toward both WLAN
sales and support staff for the
Enterprise WLAN industry. The
CWTS certification validates the
knowledge of enterprise WLAN
sales and support professionals
who must be familiar and
confident with the terminology
and basic functionality of
enterprise 802.11 wireless
networks.
CEH Certification will fortify
the application knowledge of
security officers, auditors, security
professionals, site administrators,
and anyone who is concerned
about the integrity of the network
infrastructure.
Materials included in the cost
of the program are the official
EC-Council Certified Ethical Hacker
Textbook Volumes 1 & 2, an
accompanying lab manual, a
Linux OS CD, and 2 CDs containing
over 300 of the latest hacking
tools and exploits.
14 |
CEH Certification Preparation
at HCC
The program consists of one fiveday intense training course and runs
Monday-Friday from 8 a.m. to 5 p.m.
The CEH exam will be given on Friday
afternoon.
At least one year of IT and networking
technologies experience, a strong
knowledge of TCP/IP, a general
understanding of information security,
and some systems administration
experience in a Microsoft Windows
environment are recommended.
2013 total approximate cost is $2,800.
Achieve more. Choose Harford. | www.harford.edu/trainme
CWTS Certification
Preparation at HCC
The program takes approximately three
days to complete; Monday-Wednesday
from 8 a.m. to 4 p.m.
2013 total approximate cost is $2,500.
ITIL Foundation
Certification
Preparation
Computer Skills
for Today’s
Workforce
Computer
Fundamentals
Microsoft Office
Power User
Computer
Fundamentals
with Microsoft
Office
Certificate
Advance Your
Career with a
Microsoft Office
Power User
Certificate
Earn a Computer Fundamentals
certificate when you successfully
complete a series of six noncredit
computer classroom courses:
four core courses and two
additional computer courses.
The certificate recognizes the
student’s achievement in gaining
the fundamental knowledge in
using computers for business or
personal applications.
Stand out among your peers and
become part of an elite group
of qualified, knowledgeable
Microsoft Office users in the
workplace. Earn the Microsoft
Office Power User certificate
when you successfully complete
all core classroom classes and one
classroom elective. These classes
will help you prepare to sit for the
Microsoft Office 2010 Specialist
Certification exams.
This series is for
individuals who are reentering
the workforce, want to advance
in their career, or change careers.
The first course, Starting Over, will
identify your strengths and help
you map out strategies to achieve
your goals. The remaining courses
will teach you the necessary
computer skills for today’s
workforce. Finally, the last two
courses will help you write an
effective resume and search for
that perfect job.
ITIL Foundation Certification
Preparation at HCC
Computer Fundamentals
Certificate from HCC
Microsoft Power User
Certificate from HCC
Computer Skills for Today’s
Workforce Certificate from HCC
The program consists of one fourday intense training course and runs
Monday-Thursday from 8 a.m. to 5 p.m.
The program takes approximately two
to three months to complete. Day and
weekend classes run continuously
throughout the year.
The program takes approximately two
to three months to complete. Day and
weekend classes run continuously
throughout the year.
The program takes approximately four
months to complete. Day and weekend
classes are generally held throughout
the year.
Complete all four of the following core
courses:
Complete all five of the following core
courses:
Familiarity with IT terminology and
IT-related work experience are
recommended.
Introduction to Personal Computers or
Introduction to Business Computing,
Word QuickStart, Excel QuickStart, and
PowerPoint QuickStart.
Word Intermediate Features, Word
Advanced Features, Excel Intermediate
Features, Excel Advanced Features,
Access QuickStart.
To receive the Computer Skills for
Today’s Workforce certificate, seven
classroom courses must be completed
in the following sequence:
2013 total approximate cost is $1,000.
Complete two elective courses:
Complete one elective course from the
following:
Starting Over, Introduction to Business
Computing, Learn Word in a Day,
Word Intermediate, Learn Excel in a
Day, Excel Intermediate, PowerPoint
QuickStart.
Advanced PowerPoint, Access
Intermediate Features.
The following two online courses must
also be completed:
Computer Fundamentals with Microsoft
Office certificate is recommended.
Resume Writing Workshop, 12 Steps to
a Successful Job Search.
2013 total approximate cost is $1,100.
2013 total approximate cost is $1,300.
Add ITIL
Certification to
Your Resume
The IT
Infrastructure
Library® (ITIL) is the most widely
accepted approach to IT service
management in the world. ITIL
provides best practices, drawn
from both the public and private
sectors internationally. The ITIL
Version 3 (V3) Qualifications
scheme provides four levels of
certification. ITIL Foundation level
is the entry level for the scheme
and upon successful completion
of the ITIL Foundation Certificate
in IT Service Management, a
candidate becomes eligible to
take further V3 certifications
within the scheme.
Students will receive an introduction
to the lifecycle of managing IT services
and learn five core disciplines of ITIL
best practices.
Select any classroom computer courses
listed in the noncredit schedule except
for the Learn in a Day classes.
2013 total approximate cost is $1,290.
Become More
Marketable
in the
Workplace
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| 15
iNFORMATION tECHNOLOGY
Print Graphic Design
Web Graphic Design
Job Outlook & Earnings
Job Outlook & Earnings
Employment of graphic designers
is expected to grow 13 percent,
as fast as the average for all
occupations from 2010 to 2020.
Employment of graphic designers
is expected to grow 13 percent,
as fast as the average for all
occupations from 2010 to 2020.
The median annual wage for
graphic designers was $43,500
in 2010.
The median annual wage for
graphic designers was $43,500
in 2010.
Is This Career Right for You?
Graphic designers create
visual concepts, by hand or
using computer software,
to communicate ideas that
inspire, inform, or captivate
consumers. They help to make
an organization recognizable by
selecting color, images, or logo
designs that represent a particular
idea or identity to be used in
advertising and promotions.
The Print Graphic Design
noncredit certification is a
professional certification designed
for creative individuals who want
to learn how to design printed
materials. Students learn the
fundamentals of typography and
design; how to use Photoshop
to create, edit, retouch and
transform photographs; Illustrator
for vector images; and InDesign
to create complex documents.
16 |
Print Graphic Design at HCC
The program takes approximately
five months to complete and runs
throughout the year. Evening classes
are offered during the fall and spring
semesters.
To receive the Print Graphic Design
certificate, five classroom courses
must be competed in the following
sequence:
• Principles of Graphic Design
• InDesign
• Typography Essentials
• Photoshop for the Print Designer
• Illustrator
Prerequisites include having a good
understanding of directory and file
structure, and knowledge of Windows
operating system.
Certification is awarded at the
successful completion of the entire
program’s project, weekly classroom
assignments, and demonstration of
an understanding of the skills needed
to be a print graphic designer. At the
completion of the program, students
will have a portfolio of their work from
the classes to present to employers.
2013 total approximate cost is $3,000.
Achieve more. Choose Harford. | www.harford.edu/trainme
Is This Career Right for You?
Graphic designers create
visual concepts, by hand or
using computer software,
to communicate ideas that
inspire, inform, or captivate
consumers. They help to make
an organization recognizable
by selecting color, images, or
logo designs that represent
a particular idea or identity
to be used in advertising and
promotions. An increasing
number of graphic designers also
develop material for Internet Web
pages, interactive media, and
multimedia projects.
The Web Graphic Design noncredit
certification is a professional
certification designed for those
who are creative and enjoy
working with graphics, layout,
and colors. Students learn to
use Photoshop to create highquality, low-bandwidth graphics;
Dreamweaver for powerful page
layout and dynamic web pages;
Fireworks to create the smallest
possible GIF, animated GIF and
JPEG graphics in the fewest
possible steps; and Flash to create
vector-based animation for quick
downloads.
Web Graphic Design at HCC
The program takes approximately
five months to complete and runs
throughout the year. Evening classes
are generally held two nights a week
from 6:30 to 9:40 p.m.
To receive the Web Graphic Design
certificate, five classroom courses
must be competed in the following
sequence:
• Dreamweaver
• Web Graphics with
Photoshop & Fireworks
• Flash
• Making Adobe Work for You
Prerequisites include having a good
understanding of directory and file
structure, knowledge of Windows
operating system, and the ability to
work comfortably with web browsers.
Certification is awarded at the
successful completion of the
capstone project, weekly classroom
assignments, and demonstration of
an understanding of the skills needed
to be a web graphic designer. At the
completion of the program, students
will have a portfolio of their work from
the classes to present to employers.
2013 total approximate cost is $2,700.
FIND THE POWER
TO STAY COMPETITIVE WITH HITN
In information technology, knowledge is power. How do you keep up with the constant evolution of new
technology and stay competitive? Online discussions can help, but face-to-face idea exchanges are priceless.
Harford Information Technology Network (HITN) is a member organization dedicated to business development
and networking opportunities for IT professionals in business, industry and government. HITN meetings create
an atmosphere for member firms to develop partnerships and review emerging technologies.
Join HITN Today!
Build your peer network and stay informed on the latest local and national issues in information technology.
• Technical presentations by highly qualified industry experts on current IT topics
• Network with local IT professionals at complimentary breakfast meetings
Annual Organizational Membership: $399 (Membership is half price for organizations joining after June 30.)
www.harfordITnetwork.org
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| 17
Advanced Certification Preparation
Certified Information Systems Security (CISSP®) Certification Preparation
Boost Your Cybersecurity
Credentials with CISSP
Certification Preparation
at HCC.
The Certified Information Systems
Security Professional (CISSP) is
a certification for those with
five+ years experience in the
information security field. The
certification is managed by
the International Information
Systems Security Certification
Consortium, Inc. (ISC)2, to
recognize individuals who have
distinguished themselves as
experienced, knowledgeable, and
proficient information security
practitioners. Certification can
enhance your career and provide
added IS credibility. The course
covers ten domains relevant to
the corresponding professional
certification exam:
• Information Security Governance
and Risk Management
• Software Development Security
• Cryptography
• Security Architecture and Design
• Operations Security
• Business Continuity and Disaster
Recovery Planning
• Legal, Regulations, Investigations
and Compliance
• Physical (Environmental) Security
The course is specifically designed
to maximize the student’s
potential for passing the rigorous
CISSP examination.
• Access Control
• Telecommunications and
Network Security
CISSP® Certification
Preparation at HCC
The program takes one week to
complete and runs several times
throughout the year.
Classes are held Monday
through Friday from 8 a.m.
to 5 p.m.
Significant IT security
experience and prior
certifications such as CCNA,
CCNP, MCSE, MCTIP or SCNP
are recommended.
2013 total approximate
cost is $1,800.
18 |
Achieve more. Choose Harford. | www.harford.edu/trainme
“The CISSP® prep course offered by Harford
Community College prepared and motivated me
to take the Certified Information Systems Security
Professional exam. The instructor was
knowledgeable, well-organized, and enthusiastic.
I took the exam soon after the class ended and
I passed! Highly recommended.”
Eric Cress, Senior Technical Support Engineer with SafeNet, Inc.
Project Management Professional (PMP ) Certification Preparation
®
Advance Your Career with
Project Management Training
at HCC
Project management is
an increasingly important
responsibility for many workers,
as more organizations use teams
and project-based methods to get
work done. Successful completion
of CAPM® and PMP® Certification
has merit for professionals
across virtually all industries and
disciplines. Project management
is also a full-fledged career for a
growing number of people.
Project managers oversee all
elements of a project. They lead
and motivate a team of workers
and coordinate their efforts. They
also make sure that work flows
steadily, despite setbacks and
changing circumstances. They
define the project’s goal, create
a project management plan,
monitor and control progress,
and close out the project when
it is complete. At the core of
project management is the need
to balance the schedule, budget,
and scope of the project.
“The PMP® certification exam prep boot camp at
The Performance Training Center does exactly what it says.
It prepares you and sets an expectation as to what
knowledge and test-taking skills are required for the exam,
while also providing the opportunity to discuss as a class
our real-world experiences.”
Project Management
Certification Preparation
at HCC
PMP® Prep provides the full 35 hours
of training required to sit for the PMP®
or CAPM® Certification exams. The
program takes one week to complete
and runs several times throughout
the year. Classes are held Monday
through Friday from 8 a.m. to 5 p.m.
Approximate 2013 cost is $1,500.
Leela Magny, IT systems analyst who passed the PMP® Certification exam
two weeks after the Intensive PMP® Prep with Mary McNally
Intense PMP® Prep is an intense and
comprehensive two-day certification
exam prep course that provides 16 of
the 35 hours required to sit for the PMP®
or CAPM® Certification exams. The
program takes two days to complete
and runs several times throughout
the year. Classes are held Friday
and Saturday from 8 a.m. to 5 p.m.
Approximate 2013 cost is $800.
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Professional Credentialing/Leadership
CORE Leadership Training
Are You Prepared to Lead
Your Business Over the
Next Decade?
Despite the everyday demands
of doing business, strategic
planning is the key to long-term
success. As mid- to senior-level
business leaders, the success
of your business stems from
your direction. CORE Leadership
Training can make a difference.
Take time to focus on enhancing
your leadership skills, revisiting
your company mission, and
developing a proactive vision for
the future.
CORE Leadership Training with
Harford Community College can
help prime your company for
growth and prepare your team
for future challenges. Focus
on techniques to promote an
atmosphere of open, candid
communication that will
encourage inspiration, vision,
and loyalty throughout your
organization.
CORE Leadership
Training at HCC
The program includes a series
of ten applied workshops on
weekday mornings led by a
strategic leadership consultant
and is offered annually
each fall.
2013 total approximate
cost is $700.
20 |
Achieve more. Choose Harford. | www.harford.edu/trainme
“The material, the conversation, the people—
great experience! You learn how
to inspire others and inspire yourself!”
“I thoroughly enjoyed this class and will
definitely recommend the program to all leaders
and potential leaders that I know.”
“Pat (Macomber) is a great instructor! I highly
recommend this class to the HLA graduates.”
Student responses, fall 2011 CORE Leadership Program
Harford Leadership Academy
Join a Network of Motivated,
Successful Leaders
The Harford Leadership Academy
is designed to promote the
development of existing and
emerging leaders to create a
committed, involved and diverse
network of leaders in Harford
County.
Since 1991, more than 740
leaders from business and industry,
education, nonprofit, government
and civic organizations have
graduated from this Community
Development Program sponsored
by Harford Community College and
the Harford County Chamber of
Commerce.
Harford Leadership Academy at HCC
The Academy begins each year in March with a Friday evening dinner
and opening session which continues from 8:30 a.m. to 3 p.m. on Saturday.
After this initial session, the Academy meets from 8 a.m. to 12 noon at
various locations on 13 consecutive Wednesdays and concludes with a
graduation banquet.
2013 total approximate cost is $675.
Annual application deadline is January 11.
Benefit From the Insight of
Today’s Harford County
Leaders
Through the Harford Leadership
Academy, class participants are
given the unique opportunity to
learn from today’s leaders. The
participants, their organizations,
and our entire community benefit
as Harford Leadership Academy
participants gain the skills and
knowledge necessary to lead
Harford County in the future.
Program topics are led by current
community leaders with practical
knowledge in their areas of
expertise. Discussion of
community issues and the
challenges facing Harford County
are presented to encourage
leadership involvement within
key areas of Harford County.
23 YEARS
“I will forever be indebted to the Harford Leadership
Academy, because that is where my inspiration
came from to be involved as a community leader.”
Tim Peifley, 2006 HLA Graduate
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ProfessionaL
CREDENTIALING/Leadership
Bartending
Job Outlook & Earnings
Overall employment of food and
beverage servers is expected to
increase by nine percent over the
2010-20 decade, which is about
as fast as the average for all
occupations.
The median hourly wage for
bartenders (including tips) was
$8.98 in May 2010.
Is This Career Right for You?
Bartenders prepare alcoholic and
specialty drinks for customers,
directly or through orders placed
by servers. They may also serve
food to customers seated in
the bar area. Bartenders need
to be very proficient at multitasking, since during busy times
they may need to fill multiple
orders from various people in a
short amount of time. They need
good customer service skills,
cash handling experience, and
detailed knowledge of many drink
recipes. Many bartenders now use
computers for placing food and
drink orders. Tips comprise a major
portion of earnings for servers,
so keen competition is expected
for jobs in fine dining and more
popular restaurants where
potential tips are greatest.
Hospitality
food to customers who dine at
the bar. Bartenders usually are
responsible for ordering and
maintaining an inventory of liquor,
mixers, and other bar supplies.
Bartending TRAINING
at HCC
The program consists of two courses,
Mixology and Techniques of Alcohol
Management (TAM), and takes
approximately six weeks to complete.
Students who complete TAM receive
state certification. This program is
offered during the fall and spring
semesters. Classes are held in the
evening.
REQUIREMENTS
•M
ust be 18 years old
• Able to stand for long periods of time
•G
ood mobility in tight spaces
• Able to lift up to 25 pounds
2013 total approximate cost of the
program is $325 including tuition,
supplies and textbooks.
Besides mixing and serving drinks,
bartenders stock and prepare
garnishes for drinks; maintain an
adequate supply of ice, glasses,
and other bar supplies; and keep
the bar area clean for customers.
They also may collect payment,
operate the cash register, wash
glassware and utensils, and serve
22 |
Achieve more. Choose Harford. | www.harford.edu/trainme
Job Outlook & Earnings
Employment in the food service
industry is expected to increase
by 12 percent from 2010 to 2020.
Earnings vary by occupation,
geographic area, and by type and
size of establishment. Usually
skilled workers, such as chefs,
have the highest wages, and
workers who are dependent upon
tips to supplement earnings have
the lowest.
Is This Career Right for You?
Hospitality workers are employed
in a variety of settings including
food and beverage, travel, and
tourism. All can benefit from a
Hospitality certificate that focuses
on customer service and sanitation.
Workers in the food service industry
perform a variety of tasks. They
prepare food items from a menu
or according to a customer’s order,
keep food preparation and service
areas clean, accept payment from
customers, and provide the
establishment managerial or office
services, such as bookkeeping,
ordering, and advertising. Cooks,
waiters and waitresses, and
combined food preparation and
serving workers make up three
out of five food services jobs.
Work in hotels and other
accommodations can be
demanding and hectic. Hotel staff
provide a variety of services to
guests and must do so efficiently,
courteously, and accurately.
They must maintain a pleasant
demeanor even during times
of stress or when dealing with
an impatient or irate guest.
Alternately, work at slower
times, such as the off-season
or overnight periods, can seem
slow and tiresome. Still, hotel
workers must be ready to provide
guests and visitors with gracious
customer service at any hour.
Hospitality Certification
at HCC
The program takes approximately four
months to complete and is offered
during the fall and spring semesters.
Day and evening classes are held
face-to-face and online.
REQUIREMENTS
• Must be 16 years old
• Able to stand/move for long
periods of time
• May be required to lift up to
50 pounds
2013 total approximate cost of the
program varies depending on the
specialization, but totals are usually
under $500 including tuition, supplies
and textbooks.
Floral Design
Nail Technician
Job Outlook & Earnings
Job Outlook & Earnings
Employment of floral designers is
expected to decline moderately, by
nine percent, between 2010 and
2020.
Employment of personal
appearance workers will grow
by 17 percent from 2010 to 2020,
the average for all occupations.
The median annual wage for
floral designers was $23,610 in
May 2010.
The median hourly wage for
manicurists and pedicurists,
including tips, was $9.45 in
May 2010.
Is This Career Right for You?
Floral designers cut live, dried, or
silk flowers and other greenery
and arrange them into displays
of various sizes and shapes.
These workers design displays by
selecting flowers, containers, and
ribbons and arranging them into
bouquets, corsages, centerpieces,
wreaths, etc. for weddings, funerals,
holidays, and other special occasions.
Some floral designers also use
accessories such as balloons,
candles, toys, candy, and gift
baskets as part of their displays.
Floral designers discuss with
customers the price, style and
size of arrangements, as well as
delivery details. They also water,
cut, and clean flowers to keep
them in good condition; wrap and
price completed arrangements;
and may assist with office recordkeeping.
Floral Design Certification
at HCC
The program takes approximately
eight months to complete. Day and/or
evening classes are offered during the
fall, spring and summer semesters.
Complete all five of the following
courses: Introduction to Floral Design,
Advanced Floral Design, Contemporary
Floral Design, Wedding Design, and
Sympathy Design.
Complete your choice of three electives:
Everlasting Flowers, Holiday Flowers,
Flowers to Wear, Halloween,
Thanksgiving, Valentine’s Day,
St. Patrick’s Day, Easter, Mother’s
Day/Occasion Basket, or Summer
Wildflowers.
REQUIREMENTS
•M
ust be 16 years old
• Able to stand for long periods of time
•G
ood mobility in tight spaces
• Able to lift up to 20 pounds
2013 total approximate cost of the
program is $2,200 including tuition,
supplies and textbooks.
Is This Career Right for You?
Nail Technicians, also known as
manicurists and pedicurists, clean,
polish, decorate, and care for
customers’ fingernails and
toenails. They must also work
to keep their tools and work
areas clean and sanitary. They
may work in nail salons, hair
salons, department stores, resort
spas, and nursing or other
residential care homes. They
may also answer phones, make
appointments, and educate
customers on proper nail care.
benefits. They may pay a monthly
or weekly fee to the salon owner,
who is responsible for utilities and
maintenance of the building.
Nail Technician Certification
at HCC
The program takes approximately nine
months to complete and is offered
September through June. Classes are
held in the evening.
REQUIREMENTS
• Must be 18 years old
• Able to sit for long periods of time
• Able to work with a variety of
chemicals
2013 total approximate cost of the
program is $1,900 including tuition,
supplies and textbooks.
Continued growth in the
number of full-service spas and
nail salons will also generate
numerous job openings for
manicurists, pedicurists, and skin
care specialists. About 44 percent
of all barbers, cosmetologists, and
other personal appearance workers
are self-employed. Many of these
workers own their own salon, but
a growing number of the selfemployed lease booth space or a
chair from the salon’s owner. In
this case, workers provide their
own supplies, and are responsible
for paying their own taxes and
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ProfessionaL
CREDENTIALING/Leadership
Child Care Provider
Human Resource Management
Job Outlook & Earnings
Job Outlook & Earnings
Child care workers are expected
to experience job growth that
is faster than the average for
all occupations. Employment of
child care workers is projected to
increase by 20 percent between
2010 and 2020.
Employment for all human
resources managers is projected
to grow by 13 percent between
2010 and 2020, the average for
all occupations.
Median hourly wage of child care
workers was $9.28 in May 2010.
Is This Career Right for You?
Child care workers nurture, teach,
and care for children who have
not yet entered kindergarten.
They also supervise older children
before and after school. These
workers play an important role in
children’s development by caring
for them when their parents are
at work or are away for other
reasons or when the parents
place their children in care to
help them socialize with children
their age. In addition to attending
to children’s health, safety, and
nutrition, child care workers
organize activities and implement
curricula that stimulate children’s
physical, emotional, intellectual,
and social growth. They help
children explore individual
interests, develop talents and
independence, build self-esteem,
learn how to get along with
others, and prepare for more
formal schooling.
24 |
Child Care Provider
Certification at HCC
Day or evening classes are offered
throughout the year. The 90-classroomhour certification program takes
approximately five months to
complete.
Requirements
•M
ust be 18 years old
• Able to stand for long periods of time
•G
ood mobility in tight spaces
• Able to lift up to 25 pounds
2013 total approximate cost of the
program is $500 for tuition plus an
additional cost for supplies and
textbooks.
Achieve more. Choose Harford. | www.harford.edu/trainme
Median annual wage of compensation
and benefits managers was $99,180
in May 2010.
Is This Career Right for You?
Every organization wants to
attract, motivate, and retain the
most qualified employees and
match them to jobs for which
they are best suited. Human
resources, training, and labor
relations managers and specialists
provide this connection. In the
past, these workers performed
the administrative function of an
organization, such as handling
employee benefits questions
or recruiting, interviewing, and
hiring new staff in accordance
with policies established by top
management. Today’s human
resources workers manage
these tasks, but, increasingly,
they consult with top executives
regarding strategic planning.
They have moved from behindthe-scenes staff work to leading
the company in suggesting and
changing policies.
In an effort to enhance morale
and productivity, limit job turnover,
and help organizations increase
performance and improve
results, these workers also help
their companies effectively use
employee skills, provide training
and development opportunities to
improve those skills, and increase
employees’ satisfaction with their
jobs and working conditions.
Human Resource Management
at HCC
Essentials of HR Management
H.O.T. Certificate: A comprehensive
overview of human resource roles and
responsibilities for those just starting
out in the HR profession. The program
takes approximately six weeks to
complete. Evening classes are offered
on weeknights during the fall and
spring semesters.
2013 total approximate cost of the
program is $600 including tuition,
supplies and textbooks.
Professional Human Resource
Management Certification
Preparation: Get the latest
information and management tools
for successful performance in the HR
profession and prepare for both the
Professional in Human Resources (PHR)
and Senior Professional in Human
Resources (SPHR) certification exams.
The program takes approximately three
months to complete. Evening classes
are offered on weeknights during the
fall and spring semesters.
2013 total approximate cost of the
program is $1,200 including tuition,
supplies and textbooks.
Discounts are available for SHRA and
SHRM members.
Professional Associations
SHRA
Susquehanna Human
Resources Association
Relationships Matter.
SPAN
Susquehanna Professional
Association of Nonprofits
Let’s Work Together to
Make a Difference.
Join the Susquehanna Human
Resources Association.
As human resources professionals,
we know better than anyone—
it’s all about people. Develop
personal and business
relationships with fellow human
resources professionals by
joining the Susquehanna Human
Resources Association (SHRA).
Build your personal network of
local leaders in human resources
who can assist and support you
throughout your career.
Build your peer network and
stay informed on the latest local
and national issues in human
resources.
Our members have varying levels
of education, experience and
expertise but all share a common
dedication to excellence in our
profession. SHRA membership
is open to all human resources
professionals working in private,
public and nonprofit organizations
in Harford and Cecil Counties and
surrounding areas.
• Monthly brown bag topical
lunches
• Network with other local human
resources managers
• Assistance in providing training
to employees
• Quarterly meetings on HR topics
of local and national interest
SPAN is a professional
membership association dedicated
to helping nonprofits manage and
lead more effectively, collaborate
and exchange solutions, support
capacity building, and create
partnerships to achieve greater
impact in their community.
SPAN does this through learningcentered meetings, networking
and sharing, partnering,
professional development, and
mentoring.
Learn, share, network and grow
while helping your nonprofit
organization build capacity for
the future.
• Network with other nonprofit
professionals
• Quarterly meetings on cutting
edge topics such as sustainability,
planned giving, and social
marketing
• Monthly brown bag topical
lunches
• Seminars and workshops at
discounted rates
• Special executive director
meeting to share and brainstorm
with peers
Annual Individual
Membership: $150
Annual Individual
Membership: $50
Annual Corporate
Membership: $350
Annual Corporate
Membership: $100 (includes up
(includes up to three
representatives from the same
organization, $75 fee per each
additional member)
to three representatives from the
same organization)
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Professional Conferences
Nonprofit
Conference
Human Resources
Summit
Child Care
Conference
Office Professionals
Conference
Know the Animal Inside You
Legal Issues and Beyond
Cruise Into Success!
Just as in the animal kingdom,
your organization, its leaders,
staff, and donors all have
individual personalities. Whether
as bold as a lion, wise as an owl,
or social as a butterfly, you, your
organization, and your coworkers
all have natural strengths
and reputations. The trick is
to recognize unique abilities,
encourage creativity, and promote
synergy to develop a top notch
team that’s more than a bunch of
animals in a zoo!
Attend this local, one-day
conference for Susquehanna Area
Human Resources Professionals
to hear top regional experts
share ideas on a variety of
current topics. A keynote speaker
and workshop presenters will
lead discussions on leadership
development, health care reform,
and whistle-blowing.
How to Create
Classroom Magic
Keynote Speaker:
Gary Stokes, Action Coach
October 2013 (Date TBA)
HCC, Edgewood Hall
This program has been submitted
for CEUs for (S)PHR certified
professionals.
Wednesday, April 17
8 a.m. - 2 p.m.
HCC, Chesapeake Center
Cost: $59 includes continental
breakfast and light lunch
Participants will have the opportunity to choose from 2 topics:
“Silly Science & Magic Math” or
“Ideas and Techniques on a Dollar
Store Budget.” These programs
are designed to offer new ideas
to even the most seasoned
teacher.
Pack your bags for fun and climb
on board! Start the day with an
inspirational keynote speaker
and participate in a range of
interesting workshops, from
administrative fundamentals and
managing your work area to the
latest in social media tips and
professional certifications.
Thursday, April 18
5:30-9:30 p.m.
HCC, Edgewood Hall
Tuition: $20, Course Fee: $15
Keynote Speaker:
Content McLaughlin, JD,
a local attorney who represents
women and minority-owned
businesses.
For members of the Harford/
Cecil County Child Care Directors
and Child Care Home Providers
Associations: Tuition: $18,
Course Fee: $15
Wednesday, April 24
or Thursday, April 25
8 a.m. - 4 p.m.
Richlin Ballroom
Dinner is provided and students will
receive 3 hours of “Curriculum”
Continuing Education Units (CEUs).
Cost: $110 includes breakfast,
lunch, and gift
Social Workers Conference
Behavioral Health Integration
Explore the implications of Maryland’s shift toward the integration of mental health and substance abuse approaches.
Workshop presenters will focus on recent trends and successful programs from around the region. The conference will
also include innovative ways to help providers deal with change and plan their course of action.
This program has been submitted for 5.5 CEUs to related professional associations.
Keynote Speaker: Dr. Gayle Jordon-Randolph, Maryland Department of Health and Mental Hygiene
Tuesday, June 11 • 8 a.m. - 4 p.m.
HCC, Chesapeake Center
26 |
Achieve more. Choose Harford. | www.harford.edu/trainme
Basic Skills for Employment/Literacy
ABE/GED Program/
English as a Second Language
Teaching English
as a Second Language
Achieve Your Goals With
Literacy Education
Job Outlook & Earnings
Give yourself more options
when choosing a new career
by improving your reading,
writing, and math skills. Harford
Community College offers FREE
Adult Basic Education (ABE) classes
to help you improve these skills
and prepare for entry into GED
classes. GED classes and GED
practice test sessions are available
to help you succeed on the GED
exam and earn a Maryland high
school diploma. One-on-one
literacy tutoring is available for
beginning readers. FREE English as
a Second Language (ESL) classes
are offered to assist foreign-born
adults with improving English
communications skills. With the
help of supportive teachers and
volunteers, you will be able to
work at your own speed to meet
your goals.
Certificate to Career
in One Year
If you are an individual between
the ages of 16 and 21 with
financial need, you may be
eligible for the Certificate to
Career in One Year program.
The program offers scholarships
for High-Demand Occupational
Training (HOT) certificate programs
in health care, the trades, and
services. Tutoring, academic
advising, and career services are
available to help you improve
reading, writing, and math skills,
and obtain employment. This
Skills2Compete program is funded
by the Susquehanna Workforce
Network. Applications are
reviewed on a rolling basis.
Literacy Education at HCC
Adult Basic Education (ABE)
Free classes are held throughout
the year. Day and evening classes
meet twice a week at locations
throughout Harford County.
GED Preparation
Evening GED classes are held in
the Edgewood and Aberdeen areas
and at Harford Community College.
Approximate 2013 cost is $150 for
tuition and books.
GED Practice Test Session
Practice test sessions are
scheduled by appointment.
Approximate 2013 cost is $29.
English as a Second Language
(ESL)
Free beginning and intermediate
classes are held throughout the
year. Classes meet during the day
in the Aberdeen and Edgewood
areas and in the evening in the
Bel Air and Edgewood areas.
New students must attend a free
advising session to enroll in ABE,
GED, or ESL classes. Adults must be
16 or older to enroll.
Employment of adult literacy and
English as a Second Language
(ESL) teachers is expected to grow
by 15 percent from 2010 to 2020,
about as fast as the average for all
occupations. Growth is expected
from continued immigration to
the United States and demand for
adult education programs. The
median annual wage of adult
literacy and ESL teachers was
$46,530 in May 2010.
Is This Career Right for You?
Adult literacy and ESL teachers are
often employed by community
colleges, community-based
organizations, public schools, and
correctional facilities. Classes
are held at times when students
are not at work, so many
teachers work in the mornings
and evenings. ESL classes teach
students to read, write, and
speak English. An ESL teacher
may have students from many
different countries and cultures in
the same class. Because the ESL
teacher and the students may not
share a common native language,
ESL teachers must be creative in
fostering communication in the
classroom.
teaching experience. Knowledge
of a second language is not
necessary to teach ESL, but it
is helpful to understand what
students are experiencing.
Teaching English as a Second
Language Certification at HCC
This certificate prepares instructors to
teach ESL in academic, community,
and workplace settings. Students
learn current theories of second
language learning, lesson planning,
and instructional techniques through
the completion of four online courses
and a practicum. This program does
not certify participants to teach ESL in
Harford County Public Schools.
Requirements
• An Introduction to Teaching ESL/EFL
• Teaching ESL/EFL Vocabulary
• Teaching ESL/EFL Grammar
• Teaching ESL/EFL Reading
• ESL Teacher Practicum
Students must demonstrate eligibility
through a qualifying score on the
reading (ACR) assessment or the
completion of a college-level English
course. Online courses begin every
six weeks. To get started, visit www.
ed2go.com/harford.
2013 total approximate cost is $495.
Most adult literacy and ESL
teachers must have at least a
bachelor’s degree and a teaching
certification. Employers typically
prefer workers who have some
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Construction/Manufacturing/Industry
Building Maintenance
Job Outlook & Earnings
Employment of general
maintenance and repair workers
is expected to grow 11 percent
during the 2010-20 decade, about
as fast as the average for all
occupations.
does not deteriorate. Following a
checklist, they may inspect drives,
motors, and belts, check fluid
levels, replace filters, and perform
other maintenance actions.
Maintenance and repair workers
keep records of their work.
Median hourly wage of general
maintenance and repair workers
was $16.70 in May 2010.
Is This Career Right for You?
General maintenance and repair
workers often carry out many
different tasks in a single day, at
any number of locations, including
indoor and outdoor. They may
work inside a single building,
such as a hotel or hospital, or be
responsible for the maintenance
of many buildings, such as
those in an apartment complex
or college campus. They may
have to stand for long periods,
lift heavy objects, and work
in uncomfortably hot or cold
environments, in awkward
and cramped positions, or on
ladders. Those employed in small
establishments often work with
only limited supervision. Those in
larger establishments frequently
work under the direct supervision
of an experienced worker.
General maintenance and repair
workers also perform routine
preventive maintenance and
ensure that machines continue to
run smoothly, building systems
operate efficiently, and the
physical condition of buildings
28 |
Building Maintenance Certification at HCC
Completing this program will allow you to obtain a certificate that gives you the skills to perform a variety
of skilled duties in one or more of the building trades, such as carpentry, minor electrical, plumbing, drywall
or other recognized crafts for the purpose of maintaining, repairing or remodeling buildings and facilities,
to include minor H.V.A.C. and other mechanical systems.
Courses required for the certificate are Basic Plumbing, Basic Refrigeration,Heating Systems, Basic Electrical,
Comfort Cooling, Basic Carpentry, and OSHA 10 Hour.
• Must be 18 years of age or older
Requirements
• Possess mechanical ability
• Tenth grade reading level preferred
2013 total approximate cost is $2,700 for tuition and fees. Accumulated hours are approximately 260.
There may be additional costs for textbooks.
Program takes six to nine months to complete. Courses are offered year-round in the evenings and weekends.
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Apprenticeship: HVAC
Apprenticeship: Electrical
Job Outlook & Earnings
Job Outlook & Earnings
Employment of heating, air
conditioning, and refrigeration
mechanics and installers is
projected to increase 34 percent
during the 2010-20 decade, much
faster than the average for all
occupations.
In addition to jobs created by the
increased demand for electrical
work, openings are expected over
the next decade as electricians
retire. This will create good job
opportunities, especially for those
with the widest range of skills,
including voice, data, and video
wiring. Employment of electricians
should increase 23 percent
between 2010 and 2020.
Median hourly wage of heating,
air conditioning, and refrigeration
mechanics and installers was
$20.45 in May 2010.
Is This Career Right for You?
HVACR technicians often
specialize in either installation
or maintenance and repair,
although they are trained to do
both. They also may specialize
in doing heating work or air
conditioning or refrigeration
work. Some specialize in one
type of equipment—for example,
hydronics (water-based heating
systems), solar panels,
or commercial refrigeration.
Technicians follow blueprints or
other specifications to install oil,
gas, electric, solid fuel, and multiple
fuel heating systems and air
conditioning systems. After
putting the equipment in place,
they install fuel and water supply
lines, air ducts and vents, pumps,
and other components. They may
connect electrical wiring and
controls and check the unit for
proper operation. After a furnace
or air conditioning unit has
been installed, technicians often
perform routine maintenance and
repair work to keep the systems
operating efficiently.
HVAC Apprenticeship at HCC
Completers of this four-year program
will be able to apply for and be
granted a HVACR journeyperson license
from the Maryland Department of Labor,
Licensing and Regulation without taking
the exam.
Requirements
•M
ust be 18 years of age or older
• Possess a high school diploma or GED
• Possess transportation
2013 total approximate cost per year is
$1,100 for HACC members. Classroomrelated instruction is at least 144 hours
per year. On-the-job training is 2,000
hours per year.
Applications for entry into the program
are accepted and reviewed on an
ongoing basis. Cut-off for applications
for each school year is August 30.
Classes start in September. Classes are
held twice a week in the evening.
In May 2010, median hourly wage
of electricians was $23.20.
Is This Career Right for You?
Electricians install and maintain
all of the electrical and power
systems for our homes, businesses,
and factories. They install and
maintain the wiring and control
equipment through which
electricity flows. They also install
and maintain electrical equipment
and machines in factories and a
wide range of other businesses.
In general, electricians focus on
either construction or maintenance,
although many do both. Electricians
specializing in construction
primarily install wiring systems
into factories, businesses, and
new homes. Those specializing
in maintenance fix and upgrade
existing electrical systems and
repair electrical equipment. All
electricians must follow state
and local building codes and the
National Electrical Code when
performing their work.
technical diagrams that show the
locations of circuits, outlets, load
centers, panel boards, and other
equipment. After determining
where all the wires and components
will go, they install and connect
the wires to circuit breakers,
transformers, outlets, or other
components and systems.
Electrical Apprenticeship
at HCC
Completers of this four-year program
earn a journeyperson license from
the Maryland Department of Labor,
Licensing and Regulation.
Requirements
• Must be 18 years of age or older
• Possess a high school diploma or GED
• Possess transportation
2013 total approximate cost per year is
$1,250 for HCECA members. Classroomrelated instruction is at least 144 hours
per year. On-the-job training is 2,000
hours per year.
Applications for entry into the program
are accepted and reviewed on an
ongoing basis. Cut-off for applications
for each school year is May 31.
Classes start in September and are held
twice a week in the evening.
Electricians usually start their
work by reading blueprints—
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Construction/
Manufacturing/industry
Commercial Truck Driver Training
Fiber Optics Technology
Job Outlook & Earnings
Job Outlook & Earnings
Competition is expected for jobs
offering the highest earnings or
most favorable work schedules.
Average employment growth is
expected. Overall employment
of truck drivers and driver/sales
workers is expected to grow 21
percent over the 2010-20 decade.
Overall employment of line installers
and repairers will grow by 13
percent between 2010 and 2020.
Commercial Truck Driver
Training at HCC
Median hourly wage of heavy
truck and tractor-trailer drivers
was $18.16 in May 2010. Median
hourly wages of light or delivery
services truck drivers was $13.00
in May 2010.
This program will earn you a
Commercial Driver’s License (CDL) A
or B (upon passing the MVA test) that
prepares you to drive eighteen-wheel
vehicles (Class A) or school buses/
concrete mixers, etc. (Class B).
Is This Career Right for You?
• Valid driver’s license
•G
ood driving record
•P
ass a Department of Transportation
drug screen and physical
•R
ead and speak the English language
•P
ass a basic math and reading test
•N
o felonies within the past 10 years
•N
o DUIs or DWIs in the past 10 years
Drivers are responsible for
picking up and delivering freight
from one place to another. This
may be from a manufacturer
to a distribution center, from a
distribution center to a customer,
or between distribution centers.
In addition, drivers may be
responsible for loading and
unloading their cargo. They are
also responsible for following
applicable laws, keeping logs of
their activities, and making sure
that their equipment is in good
working condition.
Requirements
2013 total approximate cost is $4,125
(CD-A); $2,315 (CD-B).
CDL-A is 225 hours. CDL-B is 160 hours.
Classes are offered monthly at either
Cecil College or Harford Community
College. Classes run either Monday
through Friday during the day or
Tuesday/Wednesday evenings and
weekends.
Drivers must get along well
with people because they often
deal directly with customers.
Employers seek driver/sales
workers who speak well and have
self-confidence, initiative, tact,
and a neat appearance. Employers
also look for responsible, selfmotivated individuals who are
able to work well with little
supervision.
30 |
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Median annual wage for
telecommunications line installers
and repairers was $54,290 in May
2010.
Is This Career Right for You?
Telecommunications line installers
and repairers install and maintain
the lines and cables used by local
and long-distance telephone
services, cable television, the
Internet, and other
communications networks. These
services use a variety of different
types of cables, including fiber
optic cables. Unlike metallic cables
that carry electricity, fiber optic
cables are made of glass or plastic
and transmit signals using light.
Working with fiber optics requires
special skills, such as splicing
and terminating optical cables.
Additionally, workers must be able
to test and troubleshoot cables
and networking equipment.
The work of line installers and
repairers can be very physically
demanding. Line installers must
be comfortable working both at
heights and in confined spaces.
While bucket trucks have reduced
the amount of climbing workers
must do, all line workers must
be able to climb utility poles and
balance while working on them.
They must also be able to lift
equipment and work in a variety
of positions, such as stooping or
kneeling. Their work often requires
that they drive utility vehicles,
travel long distances, and work
outdoors under poor weather
conditions.
Fiber Optics Technology
at HCC
Completers of this course who
successfully pass the Fiber Optic
Association‘s Fiber Optic Technician
Certification Examination (given on the
last day of class) will become Certified
Fiber Optic Technicians.
Requirements
• Must be 18 years of age or older
• Personal transportation preferred
2013 total approximate cost is $1,850.
Total instructional hours are 30.
Classes are offered in the evening
during the fall and spring semesters
and takes five weeks to complete.
Forklift Operator Certification
HVACR Certificate
Job Outlook & Earnings
Job Outlook & Earnings
Employment in material moving
occupations is projected to
increase 12 percent between 2010
and 2020. Despite the projected
employment decline, a relatively
high number of job openings will
be created by the need to replace
workers who transfer to other
occupations or retire.
Wages vary according to experience
and job responsibilities, and
usually are higher in metropolitan
areas. Seasonal peaks and lulls in
workload can affect the number
of hours scheduled, which affects
earnings. Median hourly wage in
material moving occupations in
2010 was $14.81.
Is This Career Right for You?
Forklift operators move materials
around warehouses, storage yards,
factories, construction sites, or
other worksites. A typical forklift
has a hydraulic lifting mechanism
and forks for moving heavy and
large objects. Forklift operators
also may operate tractors that
pull trailers loaded with materials,
goods, or equipment within
factories and warehouses or
around outdoor storage areas.
Forklift operators use machinery
to move construction materials,
earth, petroleum products, and
other heavy materials. Generally,
they move materials over short
distances—around construction
sites, factories, or warehouses.
Some move materials onto or
off of trucks and ships. Operators
control equipment by moving
levers, wheels, or foot pedals;
operating switches; or turning
dials. They also may set up
and inspect equipment, make
adjustments, and perform minor
maintenance or repairs.
Forklift Operator
Certification at HCC
Completers satisfy and are certified
through OSHA’s 1998 revised Powered
Industrial Truck Operator Training
Standard. Students must pass a written
and practical test.
Requirements
•M
ust be 18 years of age or older
•D
river’s license and forklift experience
recommended
• E ighth grade reading level preferred
2013 total approximate cost is $309.
Total instructional hours are eight.
This program takes one day to
complete and is offered three times
each during the fall and spring
semesters. Class is held on Friday from
8 a.m. to 4 p.m..
Employment of heating, air
conditioning, and refrigeration
mechanics and installers is
projected to increase 34 percent
during the 2010-20 decade, much
faster than the average for all
occupations.
Median hourly wage of heating,
air conditioning, and refrigeration
mechanics and installers was
$20.45 in May 2010.
Is This Career Right for You?
HVACR technicians often
specialize in either installation
or maintenance and repair,
although they are trained to do
both. They also may specialize
in doing heating work or air
conditioning or refrigeration
work. Some specialize in one
type of equipment—for example,
hydronics (water-based heating
systems), solar panels, or
commercial refrigeration.
HVACR Certificate at HCC
Completers of this program should be
able to obtain an entry-level position
in the HVACR industry. They will also
sit for the EPA’s Refrigeration Transition
and Recovery Certification test. The
program takes six to nine months to
complete and courses are offered year
long. There are day and/or evening and
weekend classes.
Requirements
• Must be 18 years of age or older
• Tenth grade reading level preferred
• Possess transportation
2013 total approximate cost is $2,430.
Total instructional hours are 210.
Technicians follow blueprints
or other specifications to install
oil, gas, electric, solid-fuel, and
multiple-fuel heating systems and
air conditioning systems. After
putting the equipment in place,
they install fuel and water supply
lines, air ducts and vents, pumps,
and other components.They may
connect electrical wiring and
controls and check the unit for
proper operation. After a furnace
or air conditioning unit has
been installed, technicians often
perform routine maintenance and
repair work to keep the systems
operating efficiently.
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Construction/
Manufacturing/industry
Home Improvement License
Home Inspection Certification
Job Outlook & Earnings
Job Outlook & Earnings
Employment of home improvement
contractors is projected to increase
by 20 percent during the 2010–20
decade, faster than average for all
occupations.
In 2010, production or nonsupervisory
workers in construction averaged
$19.00 an hour, or about $760 a
week. In general, the construction
trades workers needing more
education and training, such as
electricians and plumbers, get
paid more than construction trades
workers requiring less education
and training, including laborers
and helpers.
Is This Career Right for You?
Workers in this industry need physical
stamina because the work frequently
requires prolonged standing,
bending, stooping, and working in
cramped quarters. They also may
be required to lift and carry heavy
objects. Exposure to the weather
is common because much of the
work is done outside or in partially
enclosed structures. Construction
workers often work with potentially
dangerous tools and equipment
amidst a clutter of building
materials; some work on temporary
scaffolding or at great heights.
to complete specific phases of
the project, which could include
everything from structural
metalworking and plumbing, to
painting, to installing electricity
and carpeting.
Home Improvement License
at HCC
Completers of this course are prepared
to sit for the Maryland Home
Improvement License Examination.
A secondary objective is to familiarize
students with the home improvement
contractor business.
Requirements
•M
ust be 18 years of age or older
• Tenth grade reading level preferred
• Construction
experience preferred
2013 total approximate cost is $234.
Total instructional hours are 12.
Evening classes are offered in the fall
and spring semesters. The class takes
three weeks to complete.
Home improvement contractors
coordinate and supervise the
construction process from the
conceptual development stage
through final construction,
making sure that the project gets
completed on time and within
budget. They also manage the
selection of trade contractors
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Employment of construction and
building inspectors is expected
to grow 18 percent over the
2010-2020 decade, faster than the
average for all occupations. Those
with construction-related work
experience; training in engineering,
architecture, construction technology,
or related fields; or certification as a
construction inspector will have the
best prospects.
Median annual wage of construction
and building inspectors was $52,360
in May 2010.
Is This Career Right for You?
Home inspectors conduct inspections
of newly built or previously owned
homes, condominiums, town
homes, manufactured homes,
apartments, and commercial
buildings. Home inspectors are most
often hired by prospective
home buyers to inspect and
report on the condition of a
home’s systems, components, and
structure. Although they look for
and report violations of building
codes, they do not have the power
to enforce compliance with the
codes. Typically, they are hired either
immediately prior to a purchase
offer on a home or as a contingency
to a sales contract. In addition to
examining structural quality, home
inspectors inspect all home systems
and features, including roofing
as well as the exterior, attached
garage or carport, foundation,
interior, plumbing, and electrical,
heating, and cooling systems.
Some home inspections are done
for homeowners who want an
evaluation of their home’s condition;
for example, prior to putting the
home on the market or as a way to
diagnose problems.
Home Inspection
Certification at HCC
Home Inspection Master Course: During
this 72-hour course, the student will
experience an in-depth look at each
component of a house, what to look
for, and how to report their finding
according to the Maryland Standards
of Practice and Code of Ethics. This
program meets the requirements to
seek a home inspection license in
Maryland and other states.
The program consists of eight
consecutive days of training from
8 a.m. to 6 p.m. and is offered
throughout the year.
Requirements
• Ability to lift up to 50 pounds
• Have a high level of mobility including
the ability to climb and work high
above ground or in cramped spaces
2013 total approximate cost of the
program is $2,000 including tuition,
supplies and textbooks.
Solar Energy Training
Welding Training
Job Outlook & Earnings
Job Outlook & Earnings
Given the trend in favorable
government incentives, analysts
expect that the solar power industry
will continue to grow rapidly.
Employment of welders, cutters,
solderers, and brazers is expected
to increase by about 15 percent
over the 2010–20 decade. The
basic skills of welding are the
same across industries, so
welders can easily shift from one
industry to another, depending on
where they are needed most.
According to industry sources,
solar installers have starting
salaries between $30,000 and
$40,000 per year. Installers
trained as electricians or those
who are licensed as general
contractors can make significantly
more.
Is This Career Right for You?
Solar photovoltaic installers are
key to the process of solar panel
installation and maintenance.
They use specialized skills to
install residential and commercial
solar projects. Solar PV installers
need mechanical skills and must
be able to work with the power
tools and hand tools used to
construct and fasten equipment.
Electrical knowledge and an
understanding of basic math are
helpful, as are good problem
solving abilities. Attention to
detail is important, because
completing an installation often
requires following diagrams and
instructions. Heavy lifting is also
required at times: Solar panels
typically weigh between 30 and
40 pounds; batteries can weigh
double that or more.
Solar Energy Training at HCC
Completers of this course should be
able to obtain entry-level employment
in the solar energy installation and
maintenance field. The program takes
less than three months to complete.
Classes are offered on Saturdays during
the fall and spring semesters.
Requirements
•M
ust be 18 years of age or older
• Tenth grade reading level preferred
•P
ossess transportation
• E lectrical experience preferred
2013 total approximate cost is $974.
Total instructional hours are 80.
Median wages of welders, cutters,
solderers, and brazers were $17.04
an hour in May 2010.
Is This Career Right for You?
Welders may work in a wide variety
of industries, from car racing to
manufacturing. The work done
in the different industries and
the equipment used may vary
greatly. The most common and
simplest type of welding today is
arc welding, which uses electrical
currents to create heat and bond
metals together, but there are
over 100 different processes that
a welder can employ.
Welding Training at HCC
Completers of this course should be
able to obtain entry-level employment
in the construction/metal building/
fabrication trades. The program takes
about five weeks to complete and
is offered during the fall and spring
semesters in the evening.
Requirements
• Must be 18 years of age or older
• Tenth grade reading level preferred
• Possess transportation
• Construction experience preferred
2013 total approximate cost is $425.
Total instructional hours are 30.
Welding, soldering, and brazing
workers need good eyesight,
hand-eye coordination, and
manual dexterity, along with
good math, problem solving, and
communication skills. They should
be able to concentrate on detailed
work for long periods and be able
to bend, stoop, and work in
awkward positions. In addition,
welders increasingly must be
willing to receive training and
perform tasks required in other
production jobs.
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Congratulations
Athena Award Finalists
MaryAnn Bogerty, Vice President Business
Banking Relationship Manager, PNC Bank
Mary Lynn Doak, Program Manager, Community
and Educational Outreach, U.S. Army Edgewood
Chemical Biological Center
Joyce Duffy, Executive Director, Harford Family House
Mary Hastler, Director, Harford County Public Library
Jayne Klein, Registered Dietitian, Klein’s ShopRite
Patrice Ricardi, Business Development Specialist,
Freedom Federal Credit Union
Tami Zavislan, Executive Director, Community
Foundation of Harford County
ATHENA RECIPIENTS:
THE POWER
TO STRENGTHEN YOUR TEAM
Critical thinking, accountability, business writing,
technical writing, briefing skills . . . these are the tools
of a successful organization. Our qualified instructors
provide a wide range of training to cultivate your team
and prepare them for the future.
Harford Community College is committed to the
success of Aberdeen Proving Ground and its garrisonsupported organizations. Our partnership with the
Aberdeen chapter of AFCEA resulted in a discount for
AFCEA members as well as monthly presentations on
leading edge information technology topics. HCC has
also partnered with CECOM on the implementation
of its new Action Officer Development Program.
Make us a member of your training team.
Contact Pam Karwowski at 443-360-9108 or
pkarwowski@harford.edu.
Achieve more. Choose Harford. | www.harford.edu
34 |
Achieve more. Choose Harford. | www.harford.edu/trainme
• Personify the highest
level of professional excellence
• Promote leadership
opportunities for women
• Provide valuable service
to the community
12th Annual
Athena Award Recipient
Jayne Klein
Registered Dietitian, Klein’s ShopRite
Information about the next Athena Award
Women’s Leadership Breakfast will be available in 2014.
www.harford.edu/community/Athena
The ATHENA Award is a program of the ATHENA Foundation, an international nonprofit organization
dedicated to creating leadership opportunities for women.
Business Development for Three Stages of Growth
Transforming Your Vision Into Reality
Entrepreneurship Success Program
A new business venture originates with an innovative
idea and springboards off the proper financial,
marketing, business and legal decisions. The
Entrepreneurial Success Program (ESP) is a
knowledge exchange program designed to promote
local entrepreneurship through training and in-class
counseling enabling participants to apply concepts
to their own businesses.
Training Sessions
Creating Your Strategic Business Plan
Creating Your Marketing Plan
Finding Money & Writing a Loan Proposal
Legal Issues for New Businesses
Budgeting, Financial Statements & Tax
The program is offered through a collaborative effort between Harford Community College, Harford
County Office of Economic Development, and the Small Business & Technology Development
Center, a thought leader in business innovation and entrepreneurial thinking. Students may take
classes independently or as a series.
Achieving Greatness Through Innovative Leadership
Entrepreneurial Effectiveness Program
How do you bridge the gap between competent
execution and the pursuit of excellence? The key is
innovative leadership. The impact of two or three
days of training on individual effectiveness is
profound. For leaders who can barely make time for
lunch—let alone multiple days of training—this
program allows you to focus on one specific
leadership competency, a half day at a time.
Training Sessions
The Four Imperatives of Great Leaders
Inspiring Trust
Clarifying Your Team’s Purpose and Strategy
Closing the Execution Gap
Building Process Excellence
Unleashing Talent
Leading Across Generations
Drawn from the proven content of Franklin Covey’s Leadership Modular Series, this program includes
training modules led by an entrepreneurial coach certified by Franklin Covey.
Enhancing Execution for Maximum Profitability
Strategic Management Series
Investing in your employees is essential to develop,
maintain and expand your business. An investment
in personal development can create opportunities for
advancement or increase your value in the workplace.
Earn continuing education certificates from the
Strategic Management Series to demonstrate your
skills in a specific area of expertise. Each of our
certification programs includes a series of courses
designed to improve leadership and management
execution.
Strategic Management Certifications
Customer Service Management
Effective Business Writing Skills
Effective Communications
Effective Presentations
Supervisory Development
Strategic Business
Management
Team Building
For more information on any of the above programs,
contact Victor Cyran at 443-412-2398 or vcyran@harford.edu.
Unemployed?
Looking for
Work?
Need a Job?
Change your life with
HCC Career Source.
Set career goals • Make a plan
Get in-demand training
Market your skills • Find the right
job • Start a new business . . .
Harford Community College,
Susquehanna Workforce Network
(SWN), and the Small Business &
Technology Development Center
(SBTDC) can help you find the
right career!
Career Resources
• Computer resource labs
•N
ational job database with access to
thousands of employment opportunities
• Workspace with telephones/fax/copy
machines, labor market information
• Resource library
• P rofessional seminars to help with resume
development, interview skills, job search
strategies and techniques
Career Consultation
• P rofessional career consultation
• E mployment planning and guidance
• S pecialized recruitments and veteran services
• Job referrals
Career Training
•H
.O.T. Certificates for in-demand careers in
business, industry and healthcare
• C omputer training
• Apprenticeships and technical training
• P rofessional certifications and licensure
Small Business Services
• S tarting a business
• E xpanding workforce assistance
• Workplace education and training
Information
Susquehanna Workforce Network
410-939-4240 • www.swnetwork.org
SWN Aberdeen Workforce Center
410-272-5400
SWN Bel Air Workforce Center
410-836-4603
Small Business & Technology
Development Center (SBTDC)
443-412-2237 • sbdc@harford.edu
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| 35
THE POWER TO
ADVANCE YOUR CAREER
Information Assurance and Cybersecurity
HCC’s programs meet the training standards set forth by the National
Security Agency (CNSS 4013) and give you the certification preparation
you need to comply with DoD Directive 8570. Our highly qualified
instructors, convenient local facilities, and competitive prices make
it easy to advance your career or start a new one.
Achieve more. Choose Harford. | www.harford.edu/trainme
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