HOUSEKEEPING Path
OPERATIONS Cluster
See Handout for Career Competencies, CORE Foundation Skills & Know the Institution
Skills.
First stage
Second stage
Competencies are cumulative as Stages progress.
Third stage
TYPICAL WORK
TYPICAL WORK
TYPICAL WORK
Perform satisfactory level of housekeeping service in
assigned areas through safe work practices while using
proper housekeeping techniques; close supervision on
work methods, safety practices, use of products & time
requirements
Customer service driven; perform all required cleaning
services as scheduled & directed by supervisor; marked
development in capabilities; working knowledge of cleaning
methods & practices
Work with little supervision; self starter & motivator
of other employees; responsible for housekeeping
service; may direct three or more employees;
thorough performance of critical housekeeping tasks
Fourth stage
TYPICAL WORK
Holds self & others accountable; maintain satisfactory
level of housekeeping service by supervising,
scheduling & training the work force; maintain good
working relationship with facility, staff, students &
supervisors; assist supervisors in leadership roles,
assist in training staff
HOW: PROFESSIONAL COMPETENCIES
HOW: PROFESSIONAL COMPETENCIES
HOW: PROFESSIONAL COMPETENCIES
HOW: PROFESSIONAL COMPETENCIES
Contribute to team success by individual effort;
significant attention to detail; follow procedures
Take action without being prompted; communicate status;
take immediate action when confronted with a problem;
complete work accurately
Disclose pertinent information openly; review work &
work of others to ensure quality
Question current state & make suggestions for
improvements; design processes & procedures to
ensure quality
WHAT: TYPICAL TECHNICAL COMPETENCIES
WHAT: TYPICAL TECHNICAL COMPETENCIES
WHAT: TYPICAL TECHNICAL COMPETENCIES
WHAT: TYPICAL TECHNICAL COMPETENCIES
Follow directions; follow detailed oral and/or written
instructions; honest; dependable; ability to listen
Maintain various cleaning equipment & supplies; customer
service; working knowledge of cleaning methods & practices;
marked development of all skills
Mastery of skills, team skills; ability to direct others;
self-starter; motivate other employers
Greater development of computer skills; keep records
EXPERIENCE & EDUCATION GUIDELINES
No previous experience; HS diploma or equivalent
EXPERIENCE & EDUCATION GUIDELINES
0-1 yr experience; HS diploma or equivalent
EXPERIENCE & EDUCATION GUIDELINES
1-3 yrs experience; HS diploma or equivalent
EXPERIENCE & EDUCATION GUIDELINES
3-5 yrs experience; HS diploma or equivalent
RETAIL Path
OPERATIONS Cluster
See Handout for Career Competencies, CORE Foundation Skills & Know the Institution
Skills.
First stage - Staff
Second stage - Staff
Competencies are cumulative as Stages progress.
Third stage - Staff
Fourth stage - Staff
TYPICAL WORK
TYPICAL WORK
TYPICAL WORK
TYPICAL WORK
Typical work includes cashiering, service transactions
stocking floor, pricing merchandise, basic inventory
controls; require a great deal of supervision; require
retail work hours
Work independently or with supervision; in charge of a
Customer Service or Operations function; work well with
customers; complete tasks as assigned
Customer Service staff work with public answering questions
about services, operations, and UVA; responsible for running
daily programs & processing in-store returns; work with
departmental managers to ensure accurate receipt and
inventory of merchandise; work with vendors to clear up
miss-shipments, damages, etc.
Sales staff have more independence in merchandising an
area & have a greater knowledge of product/service which
allows them to better address the needs of customers
In charge of a department's main service or
operational areas (i.e. sales, online services or
warehouse) & have experience with the product
and/or processes necessary to run department; make
sure product/service is available in all delivery
methods
Purchase/design products or services for resale;
manage inventory/offerings; work with staff for
advertising, promotions, special events, and seasonal
events; analyze market trends to bring appropriate
mix of products/services for sale/utilization
HOW: PROFESSIONAL COMPETENCIES
HOW: PROFESSIONAL COMPETENCIES
HOW: PROFESSIONAL COMPETENCIES
HOW: PROFESSIONAL COMPETENCIES
Collaborate with team members to achieve team goals;
welcome opportunities to work with people from diverse
backgrounds; complete work accurately, with few errors
Hold self & others accountable; review work & work of
others to ensure quality
Quickly modify behavior to align with change;
collaborate internally & externally to create solutions
to long-standing problems; consider a variety of
quantitative & qualitative factors in decision-making;
follow decisions through to implementation; question
current state & make suggestions for improvements;
design processes & procedures to ensure quality;
analyze & determine relationship among complex
problems & issues
Hold self accountable
WHAT: TYPICAL TECHNICAL COMPETENCIES
WHAT: TYPICAL TECHNICAL COMPETENCIES
WHAT: TYPICAL TECHNICAL COMPETENCIES
WHAT: TYPICAL TECHNICAL COMPETENCIES
Good basic math skills; helpful & friendly with
customers; able to follow directions & procedures;
willing to perform duties to assist store operations;
significant attention to detail
Basic computer skills along with store's POS system, good
customer service skills; greater understanding of store & its
products & services
Good understanding of store processes in regards to
department; dependable to complete tasks well with
little supervision; handle complicated customer
service issues
Strong negotiation skills; inventory control; strong
computer skills; strong market/industry knowledge of
product category
EXPERIENCE & EDUCATION GUIDELINES
Up to 1 yr experience; no specific education requirement
EXPERIENCE & EDUCATION GUIDELINES
1-3 yrs experience; HS Diploma or equivalent
EXPERIENCE & EDUCATION GUIDELINES
1-3 yrs experience; Bachelor’s degree
EXPERIENCE & EDUCATION GUIDELINES
3-5 yrs experience; Bachelor’s degree
RETAIL MANAGEMENT Path
OPERATIONS Cluster
*See Handout for Path-specific Career Competencies, CORE Foundation & Know the
Institution training.
Competencies are cumulative as Stages progress.
First stage -management
Second stage - management
Third stage -management
TYPICAL WORK
TYPICAL WORK
TYPICAL WORK
Supervise a small number of employees; schedule
employee work times & tasks to adequately meet
seasonal service/store demands; in charge of a
department's main operations or service area; have
experience with the products, processes, or services
necessary to run their department; make sure
product/service is available to customers
Departmental managers maintain day-to-day operations
including finances, staffing, & merchandising of specific
areas; train & maintain staff that provides exemplary
customer service to ensure consistent customer satisfaction,
& acts responsibly & professionally in accordance with
established policies & procedures
Associate Director is responsible for hiring &
performance management of staff for assigned
departments; work with UVA departments to meet
retail/gift/service needs & coordinates retail/business
operations-oriented special events for the University;
oversees financial management of the unit, including
the monitoring of its expenses, monitoring, &
submitting operating budget to director
Fourth stage - management
TYPICAL WORK
Cumulative responsibility & authority for the
management, operations, & fiscal outcomes of
multiple retail/service centers or one center with
institutional impact; responsibility for strategic or
long-term planning for center
HOW: PROFESSIONAL COMPETENCIES
HOW: PROFESSIONAL COMPETENCIES
HOW: PROFESSIONAL COMPETENCIES
HOW: PROFESSIONAL COMPETENCIES
Build successful team & partnerships; ensure all team
work product is delivered on time, within budget, &
exceeding quality standards; implement processes &
procedures to ensure quality; develop & execute shortrange (1 yr or less) plans
Continually direct focus to what is best for University; lead
team in working in situations where there are competing
deadlines, resources, & requirements; build teams where
staff is capable of taking independent action; is an effective
steward of the University’s resources; design & monitor
quality assurance processes; take action to correct quality
problems; develop & implement strategy; adjust strategies as
environment shifts
Analyze quality assurance results for process
improvement opportunities; lead strategically, based
on an informed view of the future
Create external partnerships that strengthen
commitment to the University; direct, monitor, &
troubleshoot projects so that major initiatives exceed
executive
management/customer
expectations;
reinforce organizational commitment to quality;
establish & monitor strategic goal achievement
WHAT: TYPICAL TECHNICAL COMPETENCIES
WHAT: TYPICAL TECHNICAL COMPETENCIES
WHAT: TYPICAL TECHNICAL COMPETENCIES
WHAT: TYPICAL TECHNICAL COMPETENCIES
Good understanding of store processes in regards to
department; dependable to complete tasks well with
little supervision; handle complicated customer service
issues; supervisory skills; schedule employee work times
& tasks
Train & maintain a staff; oversee financial management
including oversight of receiving PO's & transfers;
merchandising
Significant decision-making; hiring & termination;
Performance
management;
special
events
management; higher-level financial management &
decision-making; operating budget preparation;
interact with decision makers across the University
Strategic planning; supervise management personnel;
resource allocation; budget authority
EXPERIENCE & EDUCATION GUIDELINES*
1-3 yrs experience; Bachelor’s degree
EXPERIENCE & EDUCATION GUIDELINES*
5-7 yrs experience; Bachelor’s degree
EXPERIENCE & EDUCATION GUIDELINES*
7-10 yrs experience; Bachelor’s degree
EXPERIENCE & EDUCATION GUIDELINES*
Greater than 10 yrs experience; Bachelor’s degree,
Master’s degree preferred
TRANSPORTATION/VEHICLE MECHANIC Path
OPERATIONS Cluster
See Handout for Career Competencies, CORE Foundation Skills & Know the Institution
Skills.
First stage - Staff
Second stage - Staff
Competencies are cumulative as Stages progress.
Third stage - Staff
TYPICAL WORK
TYPICAL WORK
TYPICAL WORK
Entry Level, Minor Service Provider; little to no decision
making is done independently of the supervisor
Trade training has been accomplished; lowest level of
technical certification is obtained
Medium to high level of decision making independent
of supervisor; ability to serve as model for those in
prior stages
HOW: PROFESSIONAL COMPETENCIES
Significant attention to detail; follow procedures
Fourth stage - Staff
TYPICAL WORK
Instruct others & serve as model; proven level of
accountability
HOW: PROFESSIONAL COMPETENCIES
HOW: PROFESSIONAL COMPETENCIES
HOW: PROFESSIONAL COMPETENCIES
Collaborate with team members to achieve team goals; take
action without being prompted; communicate status;
complete work accurately, with few errors
Create partnerships inside & outside of the unit; hold
self & others accountable; implement new ideas or
potential solutions without prompting; disclose
pertinent information openly; review work & work of
others to ensure quality
Quickly modify behavior to align with change;
collaborate internally & externally to create solutions
to long-standing problems; consider a variety of
quantitative & qualitative factors in decision-making;
follow decisions through to implementation; design
processes & procedures to ensure quality; analyze &
determine relationship among complex problems &
issues
WHAT: TYPICAL TECHNICAL COMPETENCIES
WHAT: TYPICAL TECHNICAL COMPETENCIES
WHAT: TYPICAL TECHNICAL COMPETENCIES
WHAT: TYPICAL TECHNICAL COMPETENCIES
Ability to perform manual labor efficiently; ability to
follow specific instructions
Specific trade training; experience or familiarity with
technical language & practice
Further training on more detailed aspects of trade;
ability to train/lead
Thorough knowledge of trade; leadership; instruct
others; accountability
EXPERIENCE & EDUCATION GUIDELINES
EXPERIENCE & EDUCATION GUIDELINES
EXPERIENCE & EDUCATION GUIDELINES
Up to 1 yr experience; no specific education requirement
1-3 yrs experience; HS diploma or equivalent; lowest level of
trade license or certification
3-5 yrs total experience; HS diploma or equivalent. 2-3
yrs of experience in trade with further study for next
level or more extensive certification
EXPERIENCE & EDUCATION GUIDELINES
3-5 yrs total experience; HS diploma or equivalent
TRANSPORTATION/VEHICLE MECHANIC
MANAGEMENT Path
OPERATIONS Cluster
Competencies are cumulative as Stages progress.
*See Handout for Path-specific Career Competencies, CORE Foundation & Know the
Institution training.
First stage -management
Second stage - management
Third stage -management
TYPICAL WORK
TYPICAL WORK
TYPICAL WORK
Office supervision or shop management; teach others;
assess problems & decide between several courses of
action; high level of accountability
Delegate tasks & monitor performance; fiscal management
skills; generate new/better business processes for conduct of
trade practice in division
Ability to design internal policy; mastery of internal &
external communication; ability to analyze personnel
& delegate appropriately; ability to direct & support
entire work process; budget management skills; broad
knowledge of all aspects associated with trade or
service; policy design, communications, personnel,
budget mgmt, work process skills
Fourth stage - management
TYPICAL WORK
[Not Specified]
HOW: PROFESSIONAL COMPETENCIES
HOW: PROFESSIONAL COMPETENCIES
HOW: PROFESSIONAL COMPETENCIES
HOW: PROFESSIONAL COMPETENCIES
Build successful team & partnerships; lead staff through
problem-solving; ensure all team work product is
delivered on time, within budget, & exceeding quality
standards; implement processes & procedures to ensure
quality
Lead teams in generating innovative solutions to problems;
design & monitor quality assurance processes; take action to
correct quality problems; develop & implement strategy;
adjust strategies as environment shifts
Develop & use practical processes for monitoring goal
achievement; analyze quality assurance results for
process improvement opportunities
[Not Specified]
WHAT: TYPICAL TECHNICAL COMPETENCIES
WHAT: TYPICAL TECHNICAL COMPETENCIES
WHAT: TYPICAL TECHNICAL COMPETENCIES
WHAT: TYPICAL TECHNICAL COMPETENCIES
Analyze trade regulations; leadership; motivational;
thorough knowledge of specific trade; ability to teach
others; ability to assess problems & ability to decide
between several courses of action; supervisory skills
Knowledge of trade trends; delegation, performance
management skills; fiscal management skills
Broad knowledge of all aspects associated with trade
or service; policy design; communications; personnel;
budget mgmt, work process skills; management
experience
[Not Specified]
EXPERIENCE & EDUCATION GUIDELINES*
EXPERIENCE & EDUCATION GUIDELINES*
EXPERIENCE & EDUCATION GUIDELINES*
EXPERIENCE & EDUCATION GUIDELINES*
5-7 yrs experience; Bachelor’s degree; could be
substituted by years of experience in similar role
7-10 yrs experience; Bachelor’s degree; formal education
can substitute for knowledge gained through years of
experience in many, but not all cases
Usually longer than 10 yrs but is not required;
Master’s degree helpful but not required; must have
at least Bachelor's degree in relevant course of study
[Not Specified]