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Ăƚwww.iiaba.net/MMAC.
Pg. 3 – ACE Personal Lines Marine
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Pg. 30 – Flood Insurance
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Need Marketing Assistance?
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ŒPostcards ŒEmail Marketing
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Pg. 74 – Travel Insurance
www.iiaba.net/MMAC
You’ve come to the right place.
ACE Personal Lines Marine Market
Whatever the coverage needs of your personal lines marine clients, you can provide them with best-inclass products through your Big “I” Markets access to industry leader ACE. The marine experts at ACE
have dedicated an entire division to Recreational Marine insurance and understand well the intricacies
of each segment of the boating market, from the most luxurious mega-yachts to small runabouts. ACE
Recreational Marine Insurance has more than 200 years of history that began in 1792 when its predecessor company wrote the very first marine insurance policy in the United States. With regional underwriting
offices located in prime boating communities across the country, you can benefit from the high degree of
product knowledge and boating expertise of ACE underwriters.
The ACE Charter Policy provides comprehensive and highly tailored coverage for yachts chartered
exclusively for private pleasure purposes (fishing charters, sightseeing, etc.) with six or fewer passengers.
TARGET MARKET & ELIGIBILITY
Charter boats up to $5mil in value - Charter Policy
•
Maximum of 6 passengers
•
No USCG inspected vessels
•
Owners/Named insured must be 21 (LLCs ok)
•
Length: Minimum 27’ - no maximum
•
Hull values: No minimum - $5 million maximum
•
No high performance vessels (Cigarette, Scarab, etc. - refer to our Performance Policy)
•
Copy of owner’s or hired captain's license required
•
Available in all states except Alaska and Florida
•
Condition and Valuation surveys required at 10 years of age for saltwater risks. 20 years of age for
freshwater risks
•
Lay-ups - afloat or ashore
•
Deductibles: 1% or min $250 to 5% or min $1,250 - depending on age of vessel
•
Minimum premium: $250
COVERAGE HIGHLIGHTS & AVAILABILITY
Coverage Features/Benefits:
Charter boats up to $5mil in value - Charter Policy
•
Agreed Value Coverage - We pay the entire agreed amount, with no deductible, for a total loss.
•
Replacement Cost Loss Settlement - Repair or replacement of covered property is paid for without deduction for depreciation for many partial losses.
•
Liability Protection - Limits of coverage to suit your personal needs, including: legal defense
costs, pollution cleanup and containment coverage, wreck removal and Jones Act coverage for paid
crew. Alcohol-related claims are excluded under this policy, as are any claims arising from swimming, scuba diving and parasailing.
•
Medical Payments - Reasonable medical and related expenses are included for all those onboard,
boarding or leaving the covered vessel. These benefits are provided on a per person basis, rather
than per occurrence. Optional and customized limits are available. Claims arising from swimming,
scuba diving or parasailing are excluded.
3
•
Uninsured Boater Coverage - Pays for bodily injury to persons aboard the insured watercraft
who are injured by an uninsured owner or operator of another vessel.
•
Oil Pollution Act of 1990 (OPA) Coverage - If Liability coverage is purchased, our policy provides coverage in addition to the Liability limit up to the required OPA statutory limits, regardless of
the Liability limit chosen. Additionally, if the OPA statutory limit is increased in the future, our policy
will automatically increase the applicable OPA limit to match the new higher statutory limits.
•
Longshore and Harbor Workers’ Compensation Act (LHWCA) - When Liability coverage
is purchased, coverage is automatically provided for those employed aboard the vessel who are
within the jurisdiction of the LHWCA.
•
Personal Property & Fishing Equipment Coverage - Protection is automatically included for the
clothing, personal effects and fishing gear of the boat owner, family members or clients. Optional
higher limits are available.
•
Towing & Assistance - Our policy includes this coverage free of charge, with optional higher limits available.
•
Tender/Dinghy Coverage - Optional coverage limits and deductibles are available.
•
Trailer Coverage - Optional protection is available with a low deductible.
•
Options
o
The Departure Charter® Policy option is an economical alternative for customers interested
in a basic charter insurance policy at an affordable cost. This policy offers basic coverage
that addresses most serious losses, with loss settlement on an actual cash value basis
and significantly lower premiums.
Coverage Availability: The Marine Insurance - Charter Boat program is currently available to member
agents in all states except Alaska and Florida.
The Elite Yacht Program® is ACE’s exclusive program to fulfill the specialty insurance needs of
luxury yacht owners with vessels valued at $5 million or greater. Exceptional yachts require specialized
insurance protection and the Elite Yacht Program provides significantly increased benefit levels for a broad
range of coverage, along with many other valuable and unique policy features.
TARGET MARKET & ELIGIBILITY
Mega Yachts $5mil or higher in value.
COVERAGE HIGHLIGHTS & AVAILABILITY
Mega Yachts $5mil + in value - Elite Policy
•
A multitude of deductible-free coverages.
•
Worldwide navigation limits are available.
•
“Blue Cards” for Mediterranean cruising required as proof of insurance in Italy, Spain
and Greece - free of charge.
•
ACE’s unique Hull Deductible Waiver
- When a covered claim exceeds the Hull
Deductible amount, no deductible is applied.
•
Replacement Cost Loss Settlement - Repair or replacement of covered property is paid for without deduction for depreciation for most partial losses.
•
No depreciation applies on the following items (new for old loss settlement):
o
Machinery inside the vessel - Personal Property
4
o
Personal Watercraft - Crew Personal Property
o
The items that are subject to depreciation (including canvas coverings, sails, outboard motors and outdrives, trailers) are not depreciated unless they are five years or older.
•
Occasional Charter Coverage - Our policy automatically includes this coverage.
•
Liability Protection - High limits of coverage available to suit your personal needs, including:
legal defense costs, pollution cleanup and containment coverage, wreck removal and Jones Act
coverage for paid crew.
•
Legal Defense Protection - Covered payments made for the cost of an insured’s legal defense,
related to ownership or use of the insured yacht, are in addition to the Liability limit, up to a maximum of the Liability limit amount. Many other policies simply combine any defense costs into a
single Liability limit, whereas the ACE Elite Yacht Program in effect provides an additional level of
protection.
•
Uninsured Boater Coverage - Pays for bodily injury to persons aboard the insured watercraft
who are injured by an uninsured owner or operator of another vessel.
•
Medical Payments - The medical payments limit offered is on a per person basis, rather than per
occurrence, and we will pay costs incurred up to three years from the date of occurrence.
•
Captain and Crew Coverage - Liability coverage is extended to the captain and crew members
serving aboard the insured yacht.
•
Longshore and Harbor Workers’ Compensation Act (LHWCA) - When Liability coverage
is purchased, coverage is automatically provided for those employed aboard the vessel who are
within the jurisdiction of the LHWCA.
•
Marina as Additional Insured - The marina, yacht club and similar facility where the insured
yacht is kept is automatically included as an Additional Insured.
*Waiting periods apply to Loss of Charter Income (7 days) and Rental Reimbursement (72 hours) before
coverage begins.
Coverage Availability:
The program is currently available to member agents in all states except Alaska, and there is limited
availability for permanently moored Florida risks.
ACE’s Performance Boat Insurance Program is designed to meet the unique needs of high performance boat owners whose vessels have speed capabilities up to 100 mph.
TARGET MARKET & ELIGIBILITY
Performance boats up to 100 mph - High Performance Policy
•
Maximum speed: 100 mph
•
Available in all states
•
Pleasure use
•
Owners/Named insured must be 21 (LLCs ok)
•
Credit-based rating
•
Clean MVRs required
•
Surveys required when vessel is 10 years or older.
•
Racing excluded
5
•
Deductibles: 3% or min $1,000 to 5% or min $1,500 - depending on age of vessel
•
Minimum premium: $300
COVERAGE HIGHLIGHTS & AVAILABILITY
Performance boats up to 100 mph - High Performance Policy
•
•
Broad navigational limits are available.
•
Capability to customize policies with optional coverages to meet each owner’s needs.
•
Property Damage - A total loss of the insured vessel is covered on an Actual Cash Value basis.
Partial losses are covered based on the lesser of: the actual cash value at the time of loss; the cost
to repair subject to depreciation; or the cost of replacement. Mysterious disappearance is excluded.
Loss or damage to machinery inside or outside the vessel is limited to 25% of the Property Damage
Coverage limit.
•
Liability Protection - Limits of coverage are available to suit your personal needs, and include:
legal defense costs, pollution cleanup and containment coverage and wreck removal.
•
Medical Payments - Reasonable medical and related expenses are included for all those onboard,
tional and customized limits are available.
•
Uninsured Boater Coverage - Pays for bodily injury to persons aboard the insured watercraft
who are injured by an uninsured owner or operator of another vessel.
•
Oil Pollution Act of 1990 (OPA) Coverage - If Liability coverage is purchased, our policy provides coverage in addition to the Liability limit up to the required OPA statutory limits, regardless of
the Liability limit chosen. Additionally, if the OPA statutory limit is increased in the future, our policy
will automatically increase the applicable OPA limit to match the new higher statutory limits.
•
Longshore and Harbor Workers’ Compensation Act (LHWCA) - When Liability coverage
is purchased, coverage is automatically provided for those employed aboard the vessel who are
within the jurisdiction of the LHWCA.
•
Personal Property Coverage - Protection is automatically included for the clothing and personal
effects of the boat owner or family members while the property is on board the insured vessel or
while being loaded or unloaded. Optional higher limits are available.
•
Towing & Assistance - Our policy includes this coverage, with optional higher limits available.
•
Tender/Dinghy Coverage - Optional coverage limits and deductibles are available.
•
Trailer Coverage - Optional protection is available with a low deductible.
Coverage Availability:
The program is currently available to member agents in all states except Alaska and Florida.
The Yachtsman/Boatsman® Policy and its many special endorsements are designed exclusively for all
types of pleasure boats less than 27’ in length.
6
TARGET MARKET & ELIGIBILITY
Small Boats (under 27’) - Yachtsman/Boatsman Policy
•
Length: no minimum - maximum 26’
•
Hull values: no minimum - no maximum
•
No high performance boats (Cigarette, Scarab, etc. - refer to our Performance Policy)
•
Bass boats acceptable. Pontoon boats on inland waters acceptable
•
Available in all states except Alaska and Florida
•
Pleasure use
•
Owners/Named insured must be 21 (LLCs ok)
•
Some boating experience is desired - refer first-time boat owners
•
Credit-based rating
•
No surveys required. Photos required when vessel is 20 years or older
•
Limited availability for permanently moored Florida risks
•
Deductibles: 1% or min $250 to 5% or min $1,250 - depending on age of vessel
•
Minimum premium: $175
COVERAGE HIGHLIGHTS & AVAILABILITY
Coverage Features/Benefits:
Small Boats (under 27’) - Yachtsman/Boatsman Policy
•
Comprehensive, all-risk and agreed value protection.
•
Capability to customize policies with a multitude of optional coverages and endorsements.
•
Medical payments benefits provided on a per person basis, rather than per occurrence.
•
Most liberal navigational limits available, with coverage while afloat, ashore or being transported by
trailer anywhere within the continental United States, Alaska, Hawaii or Canada.
•
Agreed Value Coverage - We pay the entire agreed amount, with no deductible, for a total loss.
•
Replacement Cost Loss Settlement - Repair or replacement of covered property is paid for without deduction for depreciation on most partial losses.
•
Liability Protection - Limits of coverage up to $1 million, including: legal defense costs, pollution
cleanup and containment coverage and wreck removal.
•
Medical Payments - $5,000 medical and related expenses are included for all those onboard,
boarding or leaving the covered vessel. These benefits are provided on a per person basis, rather
than per occurrence. Optional and customized limits are available.
•
Uninsured Boater Coverage - Pays for bodily injury to persons aboard the insured watercraft
who are injured by an uninsured owner or operator of another vessel.
•
Longshore and Harbor Workers’ Compensation Act (LHWCA) - When Liability coverage
is purchased, coverage is automatically provided for those employed aboard the vessel who are
within the jurisdiction of the LHWCA.
7
•
Personal Property & Fishing Equipment Coverage - $2,500 is automatically included for the
clothing, personal effects and fishing gear of the boat owner and guests. Optional higher limits are available.
•
Towing & Assistance - We automatically include $1,000 of coverage with optional higher limits
available.
•
Trailer Coverage - Optional trailer coverage is available.
•
Oil Pollution Act of 1990 (OPA) Coverage - If Liability coverage is purchased, our policy provides coverage in addition to the Liability limit up to the required OPA statutory limits, regardless of
the Liability limit chosen. Additionally, if the OPA statutory limit is increased in the future, our policy
will automatically increase the applicable OPA limit to match the new higher statutory limits.
•
Marine Environmental Damage Coverage - Protection is automatically provided up to $10,000,
per occurrence, for fines and penalties for marine environmental damage, as defined by the policy
terms. This coverage limit is in addition to the insured’s applicable Liability and OPA limits.
•
Search & Rescue / Emergency Services Coverage - Expenses incurred by an insured in relation to a governmental unit such as the USCG that provide emergency aid and assistance are
included for no additional charge, up to a $10,000 limit.
•
Optional Endorsements
o
Boatsman® Policy with Actual Cash Value Endorsement - A more affordable policy that
provides actual cash value coverage for a discounted premium, by covering the insured boat
up to its current market value in the event of a total loss, with consideration given to depreciation and condition of the vessel at the time of loss. With this endorsement, payments
made for Partial Loss Settlement are reduced by depreciation of damaged items, and the
policy deductible will be applied.
o
Replacement Cost for Outdrive Units and Outboard Motors - For an additional premium, this endorsement provides replacement cost coverage for outboard motors and outdrive
units, five years old or newer.
Coverage Availability: The Marine Insurance - Small Boat program is currently available to member
agents in all states except Alaska and Florida.
ACE has been a leading provider of yacht insurance for decades, offering the most comprehensive
policies available for both private pleasure and select charter usage. The Yachtsman® Policy provides unparalleled all-risk protection for a wide range of pleasure yachts 27 feet or greater in length and up to
$5 million in value, including select occasional charter opportunities, along with many unique benefits and
features that are unmatched in the marketplace.
TARGET MARKET & ELIGIBILITY
Yachts (27’ to $5mil in value) - Yachtsman/Boatsman Policy
•
Length: Minimum 27’ - no maximum
•
Hull values: No minimum - $5 million maximum
•
No high performance vessels (Cigarette, Scarab, etc. - refer to our Performance Policy)
•
Available in all states except Alaska and limited availability for permanently moored Florida risks
•
Pleasure use
•
Owners/Named insured must be 21 (LLCs ok)
•
Vessel owners should be experienced in similar size/type vessels. Refer first-time boat owners or
those making a jump of 12’ or more
8
•
Credit-based rating
•
Condition and Valuation surveys required at 10 years of age for saltwater risks. 20 years of age for
freshwater risks
•
Available in all states except Alaska and limited availability for permanently moored Florida risks:
Florida eligibility is only available for preferred vessels over $1 million in value with a
permanent, full-time captain employed.
•
Lay-ups - afloat or ashore
•
Deductibles: 1% or min $250 to 5% or min $1,250 - depending on age of vessel
•
Minimum premium: $250
COVERAGE HIGHLIGHTS & AVAILABILITY
Coverage Features/Benefits:
Yachts (27’ to $5mil in value) - Yachtsman/Boatsman Policy
•
Personal yachts, corporate yachts or occasional charter vessels that are 27’ in length or greater and with values up to
$5 million are all eligible. Please refer to our Mega Yacht product for vessels greater than $5 million in value.
•
A wide range of cost-saving, enhanced or tailored coverages
are offered to fulfill your specific needs.
•
Broad navigation limits are designed to meet each owner’s
cruising needs.
•
Agreed Value Coverage - We pay the entire agreed amount,
with no deductible, for a total loss.
•
Replacement Cost Loss Settlement - Repair or replacement
of covered property is paid for without deduction for depreciation for most partial losses.
•
Liability Protection - High limits of coverage available to suit
your personal needs, including: legal defense costs, pollution
cleanup and containment coverage, wreck removal and Jones
Act coverage for paid crew.
•
Medical Payments - $25,000 of medical and related expenses are included for all those onboard, boarding or leaving the
covered vessel. These benefits are provided on a per person
basis, rather than per occurrence. Optional limits are available.
•
Uninsured Boater Coverage - Pays for bodily injury to persons aboard the insured watercraft
who are injured by an uninsured owner or operator of another vessel. Limits match P&I up to
$2 million.
•
Oil Pollution Act of 1990 (OPA) Coverage - If Liability coverage is purchased, our policy provides coverage in addition to the Liability limit up to the required OPA statutory limits, regardless of
the Liability limit chosen. Additionally, if the OPA statutory limit is increased in the future, our policy
will automatically increase the applicable OPA limit to match the new higher statutory limits.
•
Marine Environmental Damage Coverage - Protection is automatically provided up to $10,000,
per occurrence, for fines and penalties for marine environmental damage, as defined by the policy
terms. This coverage limit is in addition to the insured’s applicable Liability and OPA limits.
9
•
Longshore and Harbor Workers’ Compensation Act (LHWCA) - When Liability coverage
is purchased, coverage is automatically provided for those employed aboard the vessel who are
within the jurisdiction of the LHWCA.
•
Personal Property & Fishing Equipment Coverage - $10,000 of protection is automatically
included for the clothing, personal effects and fishing gear of the boat owner and guests. Optional
higher limits are available.
•
Search & Rescue / Emergency Services Coverage - Expenses incurred by an insured in relation to a governmental unit such as the USCG that provide emergency aid and assistance are
included for no additional charge, up to a $10,000 limit.
•
Towing & Assistance - Our policy includes $1,500 of this coverage with optional higher limits
available.
•
Tender/Dinghy Coverage - We automatically include this protection, with optional coverage, limits and deductibles available.
•
Trailer Coverage - Optional protection is available with a low deductible.
•
Automatic Coverage for Marinas as Additional Insured - Marinas, yacht clubs and similar facilities where insureds keep their vessels are included automatically as Additional Insureds.
•
Optional Endorsements
o
The Partial Loss ACV endorsement is a cost-saving alternative for vessels older than 10
years of age. Provides agreed value coverage for total losses with partial losses settled on
an ACV basis.
o
Occasional charter endorsement up to 24 days per policy year.
o
The Departure Policy option is an economical alternative for customers interested in a
basic charter insurance policy at an affordable cost. This policy offers basic coverage that
addresses most serious losses, with loss settlement on an actual cash value basis for all
losses and significantly lower premiums.
Coverage Availability:
The Marine Insurance - Yacht program is currently available to member agents in all states except Alaska,
and there is limited availability for permanently moored Florida risks. Florida eligibility is only available for preferred vessels over $1 million in value with a permanent, full-time captain employed.
10
ACEC Business Insurance Program
The ACEC Business Insurance Trust (ACEC BIT) provides business insurance and professional liability
direction and insights into the engineering industry. The ACEC BIT’s Business Insurance Program is endorsed by the ACEC National Organization as well as the 51 state and regional councils. Participation in
the programs offered by the BIT is exclusive to ACEC members. Please review with your clients/
prospects, the value of ACEC membership.
The ACEC Business Insurance Program offers topness Insurance Program is offered by The Hartford and provides the following coverages:

Property

General Liability

Automobile

Workers' Compensation

Umbrella Liability
-


Program stability during unstable times

Broad coverage for Property, General Liability, Automobiles, Workers’ Compensation and Umbrella
Liability

Risk Management Services

Convenient payment options

26 years of top-notch service by a dedicated service center staffed by professionals that serve only
ACEC policyholders.
Coverage Availability:
The ACEC Business Insurance Program coverages are not available in Alaska or Hawaii. There are also
restrictions that limit general liability writings in Arizona, California, Washington, Nevada and New York.
Finally, there are restrictions on property limits available in windstorm-prone areas.
ve in the following
areas:

Construction, including general contracting activities

Subsurface drilling

Hazardous waste removal and other environmental activities

Diving operations

Marine/U.S. Longshoremen

Ownership or operation of aircraft
11
Four Affluent Market Quotes with One Submission!
Requesting a quote from Big “I” Markets (www.bigimarkets.com) for high net worth & affluent homeowner
clients has never been easier. You only have to submit one quote request and fill out one application for
affluent homeowners. You then select via a checkbox which company(s) you would like a quote for. You
can request a quote from just one or all four of the affluent carriers! This saves you a lot of time while
making it easier for you to benefit from having access to these great affluent markets. After selecting the
Affluent Program from the Big “I” Markets personal lines product menu, this is what the new market
selection screen on Big “I” Markets looks like:
Which Company would you like us to quote?
ACE (requires a minimum of 3 lines for a new business quote)
Chubb (will write monoline homeowner)
Chartis (requires a minimum of 3 lines for a new business quote)
Fireman’s Fund (requires a minimum of 2 lines for a new business quote)
QUOTE ACCOUNT WITH ALL FOUR CARRIERS
Remember that for homes with replacement costs of over $1 million, the affluent markets offer many
coverage features that add tremendous value to insureds and the higher the value of the home and the
more jewelry, fine art, and high-end personal items in a household, the more an insured needs the type
of coverage provided by the affluent markets.
TARGET MARKET & ELIGIBILITY
Risks Eligible for Coverage:

Protected (within 5 miles of a fire station and 1,000 feet of hydrant) homes of $500,000 of value or more
as part of a package acct.*

Jewelry, fine art, collections, as part of a package acct.

High symbol, high performance vehicles with acceptable driving records as part of a package acct.

Yachts of $100,000 in value or more

Condo or Renters with at least $75,000 in contents ($150,000 for Florida)

Collector car accounts, will be considered monoline
*Not applicable in all states.
Ineligible Risks: (Not limited to the following)

Unprotected homes (over 5 miles to a fire station and no fire hydrants within 1,000 feet)

Homes built prior to 2000 with EFIS on or about the property (visit Product Resources for information on EFIS)

Unsupported secondary residences

Homes under construction or renovation

Homes with loss frequency, prior multiple water losses or ‘open’ status claims

Homes valued over $1 million that are not equipped with a central station alarm system

Monoline high performance vehicles
Homeowner Coverage Features/Benefits:
Coverage is available for home, umbrella and valuables (these lines required for new business; auto may
be required as part of the package depending on the risk). Including auto when possible is most beneficial
for the customer to qualify for the max. multi policy credits. All policies are direct bill to the insured. The
minimum deductible is $1,000; risks with prior losses will be considered based upon the merits of
the account.
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Included in Portfolio:
 Full replacement cost coverage for dwellings, as well as A&A for condos & co-ops
 Replacement Cost on Contents
 Extended Replacement Cost on Home
 Total Loss Settlement Option
 Medical expense amount of $50,000 included
 Backup of Water/Sewer to coverage A limit
 Credit Card/Bank Coverage up to $100,000
 Deductible reserve included with $2,500 ded. or higher.
 Unlimited Ordinance and Law Coverage
 Primary flood end. Available in most states for pref. flood zones
 Ability to tailor the coverage amount for other structures and contents
 Identity Fraud Included $100,000
Coverage Availability
The ACE Platinum Portfolio Program is available to registered members in AZ, CA, CO, CT, DC, DE, FL, GA,
HI, IL, KS, KY, MA (No Auto Available), MD, MI, MN, MO, NJ, NY, OH, PA, SC, TN, TX, VA, VT, WA, WI, &
WY.
Chubb Masterpiece® Homeowner Coverage Features/Benefits:
Coverage is available for stand-alone lines or package coverage as determined by underwriting and company requirements. Each homeowner risk receives a complimentary, in-depth appraisal to verify your insureds are properly
covered. All policies are direct bill to the insured. The minimum deductible is $1,000 and risks with prior losses will be
considered based upon the merits of the account. Included in Masterpiece:
 Replacement Cost on Contents
 Extended Replacement Cost on Home
 Total Loss Settlement Option
 Lock Replacement Coverage
 Water/Sewer Backup Coverage - buy back in some states
 Credit Card/Bank Coverage up to $10,000
 Business Property Coverage on Premises up to $10,000
 Unlimited Ordinance and Law Coverage
 Unscheduled Jewelry Coverage up to $5,000
 Unscheduled Silver Coverage up to $7,500
 Identity Fraud Included
Coverage Availability
The Chubb Program is available to registered members in all states with the exception of Nevada.
13
For Chartis Homeowner Coverage Features/Benefits:
Coverage is available for $1MM or more with a minimum of three lines of business.
Included are:
 Guaranteed replacement cost - Included
 Backup of sewers and drains - Included; up to dwelling value
 Business property - Up to $25,000
 Deductible options - Up to $100,000 available
 Primary flood - Available
 Equipment breakdown - Available
 Identity fraud restoration expenses, ATM robbery, and financial fraud, embezzlement or forgery - Available
 Traumatic threat or event recovery - Available
 Green rebuilding expenses - Available
 Waiver of deductible on losses over $50,000 - Available
 Replacement cost cash out option - Included
 Lock replacement - Included; no deductible
 Food spoilage - Included
 Loss prevention devices following a claim - Included; up to $2,500 available
Coverage Availability
The Chartis Program is available to registered members in all states.
Fireman’s Fund Prestige® Home Premier coverages include:
Coverage is available for package coverage (minimum of three lines) as determined by underwriting
and company requirements. Each homeowner risk receives a complimentary, in-depth appraisal
to verify your insureds are properly covered. All policies are direct bill to the insured. The minimum deductible is $1,000 and risks with prior losses will be considered based upon the merits of the
account. Included in Masterpiece:
 Home - Full Cost Replacement Coverage
 Personal Property - Replacement Cost Coverage
 Other Structures - Replacement Cost Coverage
 Increased Construction Costs Required by Code Changes
 Deductible waived on losses exceeding $50,000 (Deductibles of $10,000 or less - not applicable to hurricane deductible)
 Identity Fraud Expenses ($15,000)
 Kidnap and Ransom Expenses ($10,000)
 Loss of use - no dollar amount
 Backup of Sewers and Drains
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Travelers SelectOneSM for Community Banks offers one of the premier portfolios of
protection in the industry and is delivered by a team of experts dedicated to serving community banks.
TARGET MARKET & ELIGIBILITY
The following characteristics should be considered as the minimum criteria for an account to successfully
qualify for a coverage quotation:
 Deposit accounts are subject to FDIC insurance or, in the case of credit unions, insured under the
National Credit Union Share Insurance Fund.
 The account is not presently operating under any restrictive controls by order of a regulatory body.
 Quote proposals are most effective when made in conjunction with the account's renewal anniversary date.
 There is no size limitation for community banks, savings and loans, or savings banks. However,
credit unions considered for Travelers SelectOne® products should have assets in the $20-$750 million range.
COVERAGE HIGHLIGHTS & AVAILABILITY
Travelers SelectOne® Product Portfolio Highlights
Directors and Officers Liability Insurance
Protecting the bank’s assets and the best interests of its management team is important. Having an effective
insurance plan can also help a bank attract and retain qualified board members. With directors and officers liability insurance from Travelers, your clients can gain confidence and peace of mind that they have the support
they need if a potentially damaging suit threatens their business.
Consider the following:
 Personal asset protection for directors and officers, including an automatic additional $1 million in
coverage that cannot be eroded by payments already made to the bank for its indemnification obligations or its own liability or by payments under any other insuring agreement of the policy
 Option to add coverage for the bank's indemnification obligations to its directors and officers
 Option to add coverage for the bank's own liability
o
For a privately held financial institution, coverage extends to a wide range of management practices acts, as defined in the policy
o
For a publicly traded financial institution, coverage is for securities claims as defined in the
policy
Employment practices liability issues affect every company and industry - no employer or business segment is immune to charges of discriminatory practices from disgruntled current or former employees.
Travelers employment practices liability coverage option is frequently selected to insure this exposure.
Consider the following coverage features:
 Coverage for the bank and its directors and officers
 Coverage for claims brought by government entities, employees, independent contractors or leased
employees
 Defense costs for covered claims seeking non-monetary relief
 No retention for non-indemnifiable covered claims
15

Coverage for punitive or exemplary damages, and the multiple portion of any multiplied damages,
if such damages are insurable under the law of any jurisdiction that is most favorable to their insurability
Community banks purchasing EPL coverage from Travelers automatically receive access to THE AGOS
GROUP, LLC (AGOS). AGOS specializes in employment practices, providing employers with a wide range of
risk management services with programs designed to help employers manage and mitigate workplace loss
and litigation. The Travelers automatically provides the following value-added services for EPL customers:

Best Practices Risk Management LineTM, a toll-free telephone service that connects employers
to risk management consultants from AGOS, who provide proactive, up-to-date risk management
solutions and education. Employment experts are available to help callers examine employmentrelated facts, evaluate their risk and create a plan to minimize exposures to workplace issues.

The EPL ResourceTM Internet-Based Employment Practices Resource, a website with a
wealth of employment practices information, including self-assessments, sample policies and procedures, training bulletins, a best practices knowledge base and an experts’ forum.
Bankers Professional Liability Coverage
Community banks offer a variety of services to customers, and such services continue to expand - especially with the evolution of the e-business platform. Personnel who manage these professional services,
as well as the bank itself, could be liable if errors and omissions occur in the execution of services. With
bankers professional liability coverage from Travelers, banks can be protected from a wide range of related
exposures.
The Travelers provides lender liability coverage and professional services liability coverage under its bankers professional liability insuring agreement:

Lender liability coverage
o
o
o
ownership interest in a loan
Professional services liability coverage
o
Employment Practices Liability Protection
o
o
services to be covered
Professional services include loan servicing on behalf of a third party
Trust Liability Insurance
Among the many roles potentially served by a bank and its employees is that of trustee. As a trustee, a
bank may be responsible for managing an estate, a trust account or other similar asset. This representation
could occur in a variety of capacities, including executor, administrator, custodian, and other roles. But the
banker who assumes this role, as well as the bank itself, could be liable if a customer is not pleased with the
service provided, or if errors and omissions occur.
16
Travelers offers trust errors and omissions coverage to help protect banks (and any insured persons) from
a wide range of exposures related to providing trustee services:

All trust liability protection is under one policy, with coverage extending to the bank, its directors,
.

Coverage applies to a wide range of trust acts, including executor, administrator or personal representative of estates, administrator of guardianships, manager of personal property, and more.

Policy automatically includes coverage for the bank as trustee of any IRA or Keogh account.
Fiduciary Liability Insurance


(except for multi-employer plans or employee stock ownership plans [ESOPs])

Coverage for an ESOP available subject to underwriting requirements

ties imposed by ERISA, any other matter claimed against the bank or insured persons because of
of a plan

Defense costs coverage available by endorsement for claims for bodily injury by a plan participant,
based upon rendering or failing to render medical services through a managed care provider

Financial Institution Bond
Travelers offers one of the most extensive bond forms available to commercial banks, savings and loans,
savings banks and credit unions. With limits of $10 million or less, coverage is offered on an “each and
and court costs and attorney fees are covered as a part of the limit - even if the underwriter does not elect
to conduct the insured’s defense. Unauthorized signature, check kite and computer theft are just a few of
option.
Property/Casualty
Travelers is a leader in protecting community banks and credit unions from property/casualty risks. Our
and limits for ATMs, business interruption and more. Our array of coverages includes:







Property
Mortgage-holders E&O/impairment
Real estate owned
Mail
A variety of coverages for e-business exposures
Internet liability
Workers compensation






17
General liability and Internet liability
Trust properties (property & GL)
Foreclosed properties
Data processor E&O
Annuities/mutual fund E&O
Automobile liability
Kidnap and Ransom
Travelers’s kidnap and ransom policy is a highly specialized product that teams with one of the premier
crisis management response firms. Our insuring agreement includes coverage for ransom, ransom lost in
transit, e-commerce extortion threats, rest and rehabilitation of victims, legal liability for defense expenses, damages arising from family suits and additional expenses. Worldwide coverage and zero deductible
are standard options. The fees for the “on call” and “site response” services of the crisis response firm are
fully covered in addition to the policy limit of liability.
POLICY FEATURES
Travelers SelectOne® provides quality, state-of-the-art insurance products to community banks, savings
banks, savings and loans, and credit unions. A specimen policy is located in Product Resources on Big “I”
Markets.
Travelers SelectOne® is endorsed by two national banking associations: Independent Community Bankers of
America and America's Community Bankers.
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BONDS
Goldleaf Surety Services targets all performance bonds and almost every other type of surety and fidelity
bond that may be needed by your insurance clients.
Goldleaf has great market capacity for Bid Bonds and Performance/Payment Bonds on all types
of contract obligations, including:
 All construction trades - all sizes
 All subcontractors and artisan contractors
 Environmental work (including asbestos abatement)
 Subdivision and site improvement work
 Service contractors
 Software, IT and technology-related industries
 Specialty manufacturers
Goldleaf also has extensive experience with and can handle all forms of License & Permit
Bonds, Court Bonds, Fidelity Bonds and other Commercial & Miscellaneous Bonds:
 Excellent surety markets for these bonds
 24-hour response time on many license bonds required throughout the U.S.
 Access to online bond forms and statutes in many states
There is a small segment of the marketplace we do not handle. We don't handle certain hazardous classes of bonds, bail bonds, or customs bonds.
Goldleaf Surety Services offers connections to more than two dozen A-Rated surety markets for performance bonds and almost all other types of surety and fidelity bonds - including bid bonds, performance
bonds on construction and non-construction contracts, and all forms of court, commercial and miscellaneous bonds.
The Bond Program is available to members nationwide.
19
Collector Car
Now you can provide your clients who are collector car enthusiasts with top-notch coverage for
their rare rides with access to Chubb’s Collector Car insurance program on Big “I” Markets.
Key Benefits to Agents
•
Chubb no longer has an exclusive agency relationship
for collector car business.
•
Chubb can now consider collector car opportunities
directly from all CPI producers.
•
Chubb is now “open for business” for monoline collector cars.
•
Great way to keep all of a client’s accounts in one
place and improve overall account retention.
•
Legendary Chubb claim service ensures less work for
you at the time of a claim.
•
Competitive price makes it easy to close the deal.
TARGET MARKET & ELIGIBILITY
Chubb will entertain new collector car risks provided that
they meet the following guidelines:
 All operators in the household must have good driv-
ing records.
 The vehicle should not be operated by anyone under the age of 25.
 Operator should have experience operating similar vehicles (i.e., high performance).
 There is one regular-use vehicle per operator.
 It is intended that the vehicle is used primarily for collector car purposes.
 The vehicle is not used during instruction, practice, preparation for, or participation in any
competitive, prearranged or organized racing or speed contest.
 The vehicle is not used on a racetrack, test track or any other course of any kind.
 The vehicle is garaged.
COVERAGE HIGHLIGHTS & AVAILABILITY
High limits for comprehensive, collision and liability coverages.
 Large or small, Chubb can accommodate collections of all sizes and values.
 Liability limits available up to $50 million.
 Coverage for newly acquired collector cars worldwide.
 No mileage restrictions.
 “Agreed Value” coverage that can increase with the value of the car. Once Chubb
20
agrees on a value, it is locked in for the policy term. That’s the exact amount your customer will receive if the car is stolen or totaled in a covered loss. And, with proper notice,
coverage can be increased to reflect market value any time prior to a loss.
 No deductible.
 Fair replacement of parts. After a covered loss, Chubb’s claim practice restores the car
to its pre-accident condition and authenticity.
 $750 for “loss of use.” To address your customer’s immediate concerns after a covered
loss for items such as car rentals, meals, lodging and other reasonable incidentals that
may be needed when a covered loss occurs more than 50 miles from his/her closest residence.
 Off-premises coverage. Coverage for fire, explosion, and many other perils while the
car is in a repair shop.
Coverage Availability: The Chubb Collector Car Insurance Program is available to members in
all states.
Commercial Property Umbrella
Our increasingly litigious society has created new and complex exposures for a variety of businesses.
Chubb’s Umbrella Liability insurance is designed to help mitigate the significant liability risks companies
face every day.
TARGET MARKET & ELIGIBILITY
Chubb is currently servicing the following target markets via Big "I" Markets:
Commercial Property
 Office Buildings
 Industrial Buildings/Warehouses
 Shopping Centers
Residential Property
 Apartments
 Condo Associations
UNDERLYING REQUIREMENTS
 General Liability limits of at least $1M/2M/1M/1M
 Employers Liability limits of at least $500K/500K/500K
 Automobile Liability limits of at least $1M CSL
 Underlying carrier financial rating of at least A-6 (A.M. Best) & BBB (Standard & Poor’s)
COVERAGE HIGHLIGHTS & AVAILABILITY
The Chubb Umbrella policy is one of the few that feature two separate insuring agreements.
 Coverage A - Excess Follow Form
 Coverage B - Umbrella Liability
21
Coverage A - Excess Follow Form Insurance offers these key benefits:
 Reduction of potential gaps in insurance protection by adopting the provisions of a company’s
scheduled primary policies.
 Vertical continuity with primary coverages.
 Loss payments are made on behalf of the insured.
 Duty to defend suits on behalf of the insured after underlying limits are eroded.
Coverage B - Umbrella Liability Insurance offers these key benefits:
 Broadened protection to help close or eliminate gaps in a company’s primary insurance program.
 Protection when no underlying insurance applies.
 Loss payments are made on behalf of the insured.
 No self-insured retention.
 Definition of Personal injury includes discrimination, harassment and segregation (where permitted
by law).
Chubb refers to the insurers of the Chubb Group of Insurance Companies. Not all insurers do business in
all jurisdictions. This literature is descriptive only. Actual coverage is subject to the language of the policies as issued.
22
Employment Practices Liability/EPLI
Employment-related lawsuits are a primary concern among employers of all types. Big “I” Markets offers
you two markets to consider for your clients' EPLI needs. The first is offered by Alexander J. Wayne & Associates and provides you with markets that can handle a wide swath of EPLI risks, even those that may
need to be placed in non-admitted markets.
TARGET MARKET & ELIGIBILITY
AJ Wayne can write employment practices liability for any size company operating in any industry. It is
very effective on companies with 1-100 employees, but can also entertain large companies with 1,000+
employees. It can write everything from "run of the mill" manufacturers to contractors, retail stores, lawyers, insurance agents, accountants, consultants, etc. It can even write accounts with claim activity.
COVERAGE HIGHLIGHTS & AVAILABILITY
 Broad claim definition
 Claims made and reported
 Duty to defend
 3rd-party coverage is available
 Defense in addition to the limits is available
 Full prior acts for unknown claims is available for companies without prior coverage
 Punitive damage coverage available where insurable
 Minimum premium: $1,000
 Limits available: we can offer as low as $250,000 or we can quote $1,000,000; limits above
$1,000,000 are available in most cases
 Minimum deductible: usually $1,000
 Loss control services and pre-claim assistance may be available
 Coverage is sometimes available in cases where a company does not have an employee manual
 All carriers rated A- or higher
AJ Wayne is licensed in all states EXCEPT the following: DE, MT, NE, NM, ND, UT, & WY.
If needed, it can write coverage non-admitted, and can file surplus line tax in the following states: AZ, CA,
CO, FL, IL, IA, IN, KS, LA, NV, NY, MI, MO, NC, NJ, OH, PA, VA, TX, WI and WV.
ISSUING CERTIFICATES
In most cases, agents can issue certificates and supply a copy via email to drewkelly@ajwayne.com or fax
to 773-328-0508.
It is not A.J. Wayne & Associates' responsibility to review certificates for accuracy.
Travelers Stand-Alone Employment Practices Liability Wrap+
This product is for more conventional EPLI risks and is underwritten by Travelers and is available as a
stand-alone Employment Practices liability product or can be written as part of the Wrap+ suite of liability coverages available from Travelers for privately owned companies. Wrap+ is a revolutionary executive
liability insurance policy with the breadth of coverage required to address the current and emerging exposures of private companies. Its modular policy design means an easier process for you and your insured.
Each Wrap+ coverage has been crafted to seamlessly work in conjunction with all of the other Wrap+
23
coverages or function as a single policy. It boasts some of the most progressive coverage in the industry.
COVERAGE HIGHLIGHTS & AVAILABILITY
Employment Practices Liability from Travelers is created in two easy steps:
Decide how much coverage:
 Shared aggregate limit for all coverages combined
 Shared aggregate limit for selected liability coverages
 Shared aggregate limit for selected crime coverages
 Individual limit for each coverage
Choose a claims handling option:
 Reimbursement
 Duty-to-Defend
Coverage Availability: Employment Practices Liability is currently available to insureds in all states with
the exception of:
CA, LA, NE, NV, VT and WV.
POLICY FEATURES
Features Common to All Liability Coverages:
 Additional Defense Coverage
o
Additional Defense Limit of Liability
o
Survives exhaustion of base limit
o
Available for each liability coverage elected or shared
 Defense options
o
Duty to Defend (100 percent predetermined allocation)
o
Reimbursement
 Single retention for claim triggering multiple liability coverages and no retention if unable or not
permitted to indemnify
 Worldwide coverage - claims made or occurring
 Foreign parent corporation coverage as co-defendant
 Severability of application representations
 Subsidiary acquisition - 25 percent of assets
 Extended Reporting Period
o
Bi-Lateral
o
3-year run-off available for pre-determined premium
o
Report potential claims
o
Elect by liability coverages
24
 Duties in the event of claim - triggered by knowledge of Executive Officer
Employment Practices Liability
 Wage and Hour Law violations defense sublimit
 Third-Party Wrongful Acts coverage
 Outside Position coverage
 Independent Contractor claims coverage
 Broad Definition of Employee
 Definition of Loss includes:
o
Punitive damages - most favorable venue
o
Multiplied damages
o
Damages measured by value of stock options or other
employee benefits
 Amended settlement provision - 70 percent / 30 percent
Risk Management Services
 Risk Management PLUS+ OnlineSM for Employment Practices (with the purchase of the employment
practices liability or directors and officers liability coverage part): includes online training on topics
such as sexual harassment and employee terminations, training bulletins, searchable databases,
sample policies and forms, self audits and unlimited access to employment attorneys.
25
Event Cancellation
EXPO-PLU$ is event cancellation insurance designed specifically for events, meetings, seminars and trade
shows. It provides total protection for your client’s event budget in case they experience a loss of expected revenue. The product is underwritten by Seabury & Smith.
TARGET MARKET & ELIGIBILITY
This coverage is designed for any association or company that has a convention, conference, tradeshow or
meetings. There is no event too small or too big. We cover events all over the world.
COVERAGE HIGHLIGHTS & AVAILABILITY
 Communicable Disease - coverage is available
 Cost of Remedial Action - Underwriters and the representatives will work with you to attempt to
remedy and avoid, where possible, a situation that could result in a claim under your policy. If this
fails and you still suffer a claim, the policy limit is still there in full to respond to your covered loss and
has not been eroded by the cost remedial action.
 Insured Commitments - in addition to limit of liability, up to 20% extra is available for those financial commitments you have entered in to and undertaken by others on your behalf. Let us know if
your commitments are greater than 20%: Our underwriters will consider extending this to suit your
needs.
 Automatic coverage for additional indoor events related to your principle event that is under
$100,000 budgeted gross revenue and/or expenses during the policy term.
 Future Marketing Expense - in addition to the policy limit you purchase and without dollar limitation, subject to their approval, underwriters and their representatives will work with you to positively
promote your future event should a loss occur.
 Golf Event Cancellation - if you stage a “Golf Day,” up to $100,000 due to adverse weather is included should your day be cancelled.
 Golf Hole in One - up to $25,000 if you arrange a “prize” for par three hole not less than 175 yards,
or 165 for the ladies, should you wish to enhance your “Golf Day.”
 Team Building/Recreational Outdoor Event - for any Team Building and/or Recreational event
you arrange as part of your meeting is automatically included up to 5% of the limit of indemnity or
$75,000, whichever is lesser, should it be cancelled beyond your control.
 Emergency Travel Arrangements - up to $50,000 for return of participants back to venue should
they become stranded.
 Government Requisition of your event venue is included in your new policy form.
 Limited Terrorism, including threat - $1,000,000 or limit of indemnity, whichever is lesser, is included in the policy. Additional options are available.
 Hotel Penalty Charge Coverage - provided up to $10,000 if you fall short of hotel room commitment and penalty is imposed by hotel.
 Cancellation, curtailment, postponement, removal to alternative premises or abandonment including enforced reduced attendance to an ongoing event.
 Strikes involving labor, service or transportation results in a reduced attendance or forces you to
cancel, postpone, curtail or abandon your event is covered to the full limit of indemnity.
 Liberalization Clause - if policy form is revised to provide additional coverage without charge, the
policy will automatically provide the additional coverage.
26

Blanket policy can be issued for all your scheduled events and provide coverage up to 36 months
in advance of your events.

Personal Property - $150,000 All Risk of direct physical loss or damage at the event site, including
while in transit to and from the event site and $125,000 Physical Loss of Door Receipts.

Enforced Reduced Attendance of the Attendees, Exhibitors, etc.

Auditable policy available, upon request.
Event Liability
Philadelphia Insurance Companies affords a market for a wide range of Special Events. We understand
ents
marketplace, and we have a team of underwriters dedicated solely to handling Special Events business.
Acceptable Classes/Exposures:
Art Festivals
Auctions
Band Competitions
Beauty Pageants
Concerts: Classical, Jazz, Country and Blues
County Fairs and Festivals
Craft Fairs / Garden Shows
Dance and Music Recitals
Dog and Cat Shows
Educational Seminars
Fashion Shows
Flea Markets
Flower Shows
Fundraising Events / Social Gatherings / Social Club Events
Harvest Fest
Home Shows
Job Fairs
Parades
Parties: Banquets, Weddings, Anniversary, Graduation, Birthdays, Proms &
Luncheons
Picnics and Pig Roasts
Religious Meetings or Church Events
Reunions: Class & Family
Speaking Engagements
Soap Box Derbies
Sports Tournaments / Exhibitions (spectator liability only)
Theatrical Events and Musicals
Unacceptable Classes/Exposures:
Aircraft & Balloon Events
Amusement Parks
Block Parties
Concerts - Rap / Punk
Demolition Derbies
Exotic Animals / Shows
Extreme Skate Board / Cycle Events
Fighting or Tough Guy Competitions
Firework Stands
Go Kart Races / Tracks
Gun / Knife Shows
Haunted Houses with Mechanical Devices
Horse Racing
Model Airplane Contests
Monster Truck or Big Foot Competitions
Mosh Pits
Motor Racing
Motorized Events NOC
Mud Events - Any
Parachute Jumping
Political Conventions
Rave Parties or Events
Rodeo and Roping Events
Snowmobiles
Survivalist Games
Tractor Pulls
Trampoline Events
Union Meetings
Walkathons
White Water Rafting
Wind Surfing

Primary General Liability Limits of $1,000,000 per occurrence/$3,000,000 Aggregate

Umbrella Limits up to $10,000,000 available
Also available for eligible accounts:

Liquor Liability

Hired and Non-Owned Auto

Inland Marine
NOTE: Coverage begins and ends at 12:01 A.M. Standard time at the Named Insured’s Mailing Address
as shown on the policy (this is one minute after midnight)
Coverage Availability:
Event Liability is available to member agents in all states except Louisiana, with limited availability in
Alaska.
27
Fidelity/Crime - Wrap+SM
This product is underwritten by Travelers and is available as a stand-alone Fidelity/Crime product or can
be written as part of the Wrap+ suite of liability coverages available from Travelers for privately owned
companies. Wrap+ is a revolutionary executive liability insurance policy with the breadth of coverage
required to address the current and emerging exposures of private companies. Its modular policy design
means an easier process for you and your insured. Each Wrap+ coverage has been crafted to seamlessly
work in conjunction with all of the other Wrap+ coverages or function as a single policy. It boasts some of
the most progressive coverage in the industry.
COVERAGE HIGHLIGHTS & AVAILABILITY
Coverages include:


Outside position coverage for claims brought by outside claimants

Third-party wrongful acts coverage

Loss includes multiple damages and punitive damages

Flexible limit options

Worldwide coverage
Fidelity/Crime from Travelers is created in two easy steps:
Decide how much coverage:

Shared aggregate limit for all coverages combined

Shared aggregate limit for selected liability coverages

Shared aggregate limit for selected crime coverages

Individual limit for each coverage
Choose a claims handling option:

Reimbursement

Duty-to-Defend
Coverage Availability: Fidelity/Crime is currently available to insureds in all states with the exception of:
CA, HI, LA, NV, RI, and WV.
Policy features
Fidelity / Crime

Discovery-based policy trigger - coverage reach back

Enhanced Insuring Agreements
o
o
Property (blanket or scheduled basis)
Expanded Computer Crime coverage
New Insuring Agreements

o
Personal Accounts Forgery or Alteration
28
o
Identity Fraud Expense Reimbursement for Management Staff Members
o
Claim Expense reimbursement
 Broad definition of Employee
 Loss reporting threshold of 25 percent retention
 Automatic Coverage - Subsidiaries & Employee Benefit Plans
Financial Advisor Professional Liability
Big “I″ Market offers a program with a focus on the small financial advisors/planners and RIAs who have
seen an underserved insurance market over the past few decades. Yet the exposure has been steadily
growing with increasingly volatile markets as well as the more litigious culture we live in.
TARGET MARKET & ELIGIBILITY
 Financial Planners
 Registered Investment Advisors
 Investment Advisory Representatives
 Asset Managers
 Investment Management Consultants
 Divorce Planners
 Broker / Dealers
 Hedge Funds and Mutual Funds
Financial advisor professional liability exposures lie in their ability to choose their clients appropriately,
document their objectives and goals, select appropriate investment strategies, execute them without trading errors and disclose all the risks and benefits of the investment strategy to their clients.
COVERAGE HIGHLIGHTS & AVAILABILITY
 Claims made and reported
 Coverage for life, health and accident sales available
 Coverage for product sales as a registered representative available
 Duty to defend coverage available
 Access to per-mediation legal counsel at no costs offered by the carriers on selected programs
 Expertise and Experience of the most successful insurance carriers in defending advisors
 Tax preparation coverage available
 Covers discretionary and non-discretionary asset management
 Independent contractor coverage available
 Divorce planner coverage available
 Minimum premium: $1,000
 Limits available: we can offer as low as $250,000 or we can quote $1,000,000; limits above
29
$1,000,000 is available in most cases


Minimum deductible: usually $1,000
All carriers rated A- or higher
AJ Wayne is licensed in all states EXCEPT the following: DE, GA, MT, NE, NM, ND, UT, & WY.
If you would like to write coverage non-admitted, AJ Wayne can file surplus line tax in the following states:
AZ, CA, CO, FL, IL, IA, IN, KS, LA, NV, NY, MI, MO, NC, NJ, OH, PA, VA, TX, WI & WV.
Flood Insurance
Big “I” Flood can help with placement of flood insurance both with the NFIP’s WYO Selective Insurance and for
coverage above and outside of the NFIP with coverage selections from broker Wells Fargo Special Risks.
Submissions for your clients can be made by clicking on Insurance Products Commercial or Personal; Flood –
Commercial or Personal; Flood - Commercial or Personal - Excess NPC/CBRS in Big “I” Markets.
Flood - Personal Lines
Eligibility:



Participating (Eligible) Communities
Flood Insurance may be written only in those communities that have been designated as participating in
the National Flood Insurance Program (NFIP) by the Federal Emergency Management Agency (FEMA).
Emergency Program
The Emergency Program is the initial phase of a community's participation in the NFIP. Limited amounts of
coverage are available.
Regular Program
The Regular Program is the final phase of a community's participation in the NFIP. In this phase, a Flood
Insurance Rate Map is in effect and full limits of coverage are available.
Limits Available:
BUILDING
COVERAGE:
Single family dwelling
2-4 family dwelling
Other residential
Non-residential
CONTENTS COVERAGE:
Residential
Non-residential
Emergency Program
Regular Program
$35,000*
$35,000*
$100,000**
$100,000**
$250,000
$250,000
$250,000
$500,000
$10,000
$100,000
$100,000
$500,000
* In Alaska, Guam, Hawaii and U.S. Virgin Islands, the amount available is $50,000.
**In Alaska, Guam, Hawaii and U.S. Virgin Islands, the amount available is $150,000.
Note: For the RCBAP, refer to the Condominium section of the Flood Insurance Manual for basic insurance limits
and maximum amount of insurance available.
Source: National Flood Insurance Program Manual, May 1, 2012
Coverage Features and Benefits:
Big "I" Flood, in cooperation with Selective Insurance as our Write-Your-Own (WYO) company, has been offering
the National Flood Insurance Program (NFIP) to our member agents since 2001. Our flood program is a part of the
federal flood insurance program and, therefore, follows the same rules and regulations of the NFIP. Big "I"
Advantage (for-profit division of IIABA) operates as a managing general agency for Selective Insurance - Flood
Operations and member agents participate in the program as sub-producers choosing business options that best
suit their own agency operations.
Big "I" Flood utilizes Big “I” Markets as a registration and quote request platform. Agents enter the risk data in our
'Request A Quote' function and the company underwriter responds in the Activity Box with:
 a free, guaranteed zone determination;
 quote(s) which shows various deductibles;
 and a partially completed application(s).
Coverage Availability:
Flood Insurance, as a product, is available to IIABA members nationwide. It may be written only in those 20,000+
communities (cities, counties, townships) as participating in the National Flood Insurance Program (NFIP) by the
Federal Emergency Management Agency (FEMA); however, we are able to quote above and outside of the NFIP
program when necessary. Take a look at our Excess/NPC/CBRS products.
Program Structure: How Does It Work?
Big "I" Flood options are designed to serve all IIABA member agents, from those who only write a few policies a
year to those with a substantial flood market who wish to have expert advice through the process of quoting,
writing and servicing flood policies. We have no volume commitments or access fees. Commission for this service
level is 18%. Higher commission is negotiable with sizable book rolls or production.
Policy & Products
Policies through the WYO Program are:
A. Standard Flood Insurance Policy (SFIP) consists of the Dwelling Form, the General Property Form and the
Residential Condominium Building Association Policy (RCBAP). Copies of the policy forms are in Product
Resources.
B. The following products are available under the SFIP:
1. Preferred Risk Policy (PRP) is available in moderate-risk flood zones B, C, & X for owners of single family, 2-4
family dwellings, other residential and non-residential buildings which meet specific eligibility requirements.
2. Mortgage Portfolio Protection Program (MPPP) offers a force-placed policy available only through a WYO
company.
3. Scheduled Building Policy is available to cover 2 to 10 buildings. The policy requires a specific amount of
insurance to be designated for each building. To qualify, all buildings must have the same ownership and the same
location. The properties on which the buildings are located must be contiguous. This policy is not offered at this
time.
Flood - Commercial
Commercial flood differs from personal flood in maximum limits available and according to the Flood Insurance
Manual. See previous page Flood – Personal for Limits Available and other information.
Personal Lines Excess/Commercial Excess
Excess flood insurance, whether personal or commercial, is an important protection to offer to your clients. Home
and business values frequently exceed the limits available from the NFIP program. By providing additional
limits/coverage you not only solve your customer's needs, but you further minimize exposures to agency errors
and omissions.
Excess Flood Insurance options are provided through our excess flood broker, Wells Fargo Special
Risks, Inc.:



Excess Over Primary
Non-Participating Community (NPC) Properties
Coastal Barrier Resource System (CBRS) Properties
Eligibility
Excess over Primary: Residential dwelling (1-4 family), other residential (i.e. apartments), commercial properties
and condominiums located in participating communities as recognized by FEMA/NFIP in the Regular Program.
Properties in the Emergency Program are subject to underwriter's approval.
Non-Participating Community (NPC)/Coastal Barrier Resource System (CBRS) Properties: Residential
dwelling (1-4 family), other residential (i.e. apartments), commercial properties and condominiums designated as
Costal Barrier Resource System (CBRS) properties or located within Non-Participating communities (NPC) may not
qualify for the NFIP. Wells Fargo Special Risks is willing to consider any submission subject to an underwriting
review.
Limits Available
$15,000,000 aggregate is available per property location, overall interests for building, contents and loss of income
with even higher limits available upon request.
Minimum Premiums, Taxes & Filings:
All policies are subject to a minimum earned premium which is the greater of:
 $500 Residential Property
 $1,000 commercial Property
 OR
 50% of gross written premium
All premiums are subject to state surplus lines taxes and any applicable stamping fee (s). If the agent is unable to
file the taxes and fees, WFSR can handle for the agent at less commission to the agent.
Program Features & Highlights:
This program closely follows the same underwriting rules and regulations of the NFIP primary flood program.
Excess coverage limits 'attach' to the underlying NFIP policy at the maximum available limit. Coverage for NonParticipating Communities (NPC) or Coastal Barrier Resource System (CBRS) properties is primary or first dollar
coverage.
Coverage Restrictions & Underlying Insurance Requirements:
Excess over Primary:
We deem that the Insured carry the maximum underlying NFIP limits and/or deductible. All policies issued, respond
in excess of the following amounts
Building (structure permanently affixed to its foundation)
 Residential $250,000
 Commercial $500,000
 Condo - $250,000 x # of units
Contents (household or business contents)
 Residential $100,000
 Commercial $500,000
CBRS & Non-Participating Communities:
Building - Standard Program up to $500,000
Contents - Standard Program up to $100,000
Deductibles:
 CBRS - minimum $50,000
 NPC - minimum $5,000
Terms & Conditions:
 Properties are underwritten on an individual basis
 Additional Limits may be available upon request
 Coverage must be 80% of dwelling replacement value
 Coverage provisions are similar to the NFIP standard policy except no Increased Cost of
Construction (ICC) coverage option.
Loss of Income: Net business income or rental values are subject to $100,000 self-insured retention or 30 days,
whichever is greater and can only be bound in conjunction with building coverage.
Multiple Buildings: If more than one building is at a site, the building being insured must be clearly identified on
this application. If more than one building is to be insured, Sections II through V must be completed for each
structure or attached on a comparable schedule of properties to include all pertinent underwriting information.
Policy Types
The excess flood program is issued on a 'following-form' policy meeting the terms and conditions of the underlying
NFIP or WYO flood coverage. This is to ensure continuity in the grant of coverage being provided by the NFIP. This
includes the following NFIP flood forms/policy types:
 Standard Flood Insurance Policy - Dwelling, General Property & Residential Condominium Building
Association policies
 Preferred Risk Policy - Dwelling or General Property policies
 Scheduled Building Policy is available to cover individual buildings and/or on blanket basis providing a
shared aggregate limit for all structures scheduled
 CBRA and Non-Participating properties are subject to underwriting requirements
 Loss of Income*
* Loss of Income is a coverage NOT provided by the NFIP. As such, this coverage is written subject to a $50,000
self-insured retention (SIR).
Highly Protected Property
Big “I” Markets and Fireman’s Fund have partnered together to provide you access to Fireman’s Fund’s
monoline and complex property product. If you have large, property-driven commercial clients with a
proven interest in risk management, Fireman’s Fund expertise and Highly Protected Risks capabilities deliver benefits beyond traditional HPR coverage. For the best HPR risks, Fireman’s Fund has in-house capacity of $560 million under a single roof.
TARGET MARKET & ELIGIBILITY
Large monoline property schedules $100mm TIV and greater for superior properties manufacturing TIV
schedules $50mil TIV and greater.
Target Classes include:
•
Real Estate Management/Trusts (Lessor's Risk, Class A office buildings, shopping centers; no development, low turnover on scheduled properties)
•
Regional hospitals
•
Private schools, colleges and universities
•
Manufacturing (Including some food processing)
•
Luxury condos (only non-coastal, newer, fully sprinklered, MNC)
•
Upscale mixed-use properties (combines condos, retail and restaurants on one campus)
•
Retail
•
Distribution/wholesale
•
Warehouse (no Warehouse Legal available, proper sprinkler protection for the exposure/racks required)
Excluded Classes:
•
Habitational (NO APARTMENTS)
•
Chemical exposure (chemical reactions, labs, environmental)
•
Logging/lumber
•
Poor quality risks
•
Poor financials
•
Vacant
•
Coastal properties (unless coastal TIV is less than 15% of the total schedule and MNC or NC)
•
No capacity in the following county: Harris County, Texas
•
X-Wind offered on a very limited basis
COVERAGE HIGHLIGHTS & AVAILABILITY
Coverage Features/Benefits:
•
Capacity up to $560mil in-house under one roof, schedules up to $3B
•
Low minimum premium of $25,000
•
True HPR Engineering services to consult with Insureds on building construction for up-fits, new
construction, and maximizing credits
39
•
Boiler and Machinery Coverage reinsured through Hartford Steam Boiler
•
NUMEROUS Additional Coverages available for Hospitals (outlined in proposal)
•
buildings to be re-built Green in the event of a loss
Coverage Availability:
Fireman’s Fund preferred Property Form is available in all 50 states; International locations can be contemplated with 90-day lead time.
Markel Outdoors Suite of Products
Big “I” Markets offers an enhanced niche program for Rod & Gun clubs, Hunting & Fi
ters & Guides and Dude Ranches. This outdoor insurance program is available in all states except Alaska
and Hawaii.
Rod & Gun Club
TARGET MARKET & ELIGIBILITY
Private sporting clubs eligible for this program are those that own all land or the majority of land on longterm lease on which club-approved activities take place.
Underwriting Appetite


Sportsman’s clubs and private shooting clubs

Lodging, including food and beverage services, for members and guest

Limited use of club facilities for fee-paid social events and charitable fund-raising activities
Ineligible Classes

Clubs without established by-laws

Homeowner associations

Public shooting facilities open to walk-ins
COVERAGE HIGHLIGHTS & AVAILABILITY
Commercial Package Policy available for clubs with owned property

Inland marine coverage for insureds’ and customers’ personal property and equipment

Equipment breakdown

Kennel facilities for members’ hunting dogs

Cast & Shoot broadened enhancement form
o

Includes coverages such as: accounts receivable, business income including extra expense,
consequential damage, debris removal, forgery and alteration, inventory and appraisals,
newly acquired buildings and business personal property, ordinance or law, pollutant
cleanup, processors coverage, valuable papers, water back-up from sewer drain
Monoline Liability
40

Commercial Auto

Commercial Excess/Umbrella Liability
Hunting & Fishing Lodges and Plantations
TARGET MARKET & ELIGIBILITY
southern sporting plantations. Guest activities may encompass a broad range of guided sporting and recreational offerings.
Underwriting Appetite

Wing shooting - upland bird and waterfowl

Big game and turkey hunting


Clay target and other range facilities
Ineligible Classes


Any hunting not fair chase

Coastal property
COVERAGE HIGHLIGHTS & AVAILABILITY
Liability

Aggregate is 3 times the occurrence limit. Approved memberships are eligible for 5 times the occurrence limit.


$6,000 medical payments

Advertising and personal injury liability
Property

Insurance coverage forms available are basic, broad, and special

Replacement cost coverage

Business interruption

Spoilage coverage

Custom and Elite Hospitality broadened
o
Includes coverages such as: accounts receivable, business income with extra expense,
consequential damage, contractual penalties, debris removal, electronic data processing,
ordinance or law, pollutant cleanup, valuable papers, water backup from sewer drain
Inland Marine

Insureds’ and customers’ personal property and equipment
41
Crime

Employee dishonesty, robbery, and burglary
Commercial Excess/Umbrella Liability

Limits up to $10 million
Optional Coverages

Key employee replacement expense

Commercial auto

Bailee’s coverage

Horse mortality

Disease and contamination

Mechanical breakdown

Employment practices liability

Homeowners coverages and personal liability for owner-occupied main dwelling or lodges used as a
primary residence

Care, Custody & Control of non-owned horses

Sex abuse
TARGET MARKET & ELIGIBILITY
-
tions can be conducted with or without horses.
Underwriting Appetite



Upland bird and waterfowl hunting guides



Guided canoe and kayak tours

Backpacking/wilderness camping

Nature and wildlife tours and photography
Ineligible Classes

Equipment rentals without guides or primarily unguided operations

No coverage for high-risk activities such as rock climbing, whitewater rafting, downhill skiing, ATV/
snowmobile tours, snowboarding

Rivers no higher than class III
42
 Blue water/deep sea fishing ventures
 No risks in Alaska or Hawaii
COVERAGE HIGHLIGHTS & AVAILABILITY
Commercial Package Policy
 Guest lodging in personal dwelling
 Inland marine coverage for insureds’ and customers’ personal property and equipment
 Equipment breakdown
 Pro Guide Plus broadened enhancement form
o
Includes coverages such as: business income including extra expense, business personal
property, property in transit, spoilage, personal effect of others, processors coverage, employee dishonesty, and emergency vacating expense
Monoline Liability
 Aggregate is 3 times the occurrence limit. Approved memberships are eligible for 5 times the occurrence.
 Commercial Auto
 Commercial Excess/Umbrella Liability
Dude Ranches
TARGET MARKET & ELIGIBILITY
Dude ranches provide a family-oriented vacation destination where the primary activity is horseback riding. Additional family activities are based on a western experience, such as cattle ranching, square dancing, family dining, hiking, and swimming.
Underwriting Appetite
 Dude ranches where horseback riding is the primary activity
 Resort dude ranches where horseback riding is featured, along with other diverse activities
 Working dude ranches, with cattle or livestock operations
Ineligible Classes
 Resorts where horseback riding is not the main activity
 Hourly rental operations
 Cabin rentals only
 Bed & Breakfast (refer to our Property & Casualty unit)
COVERAGE HIGHLIGHTS & AVAILABILITY
Liability
 Aggregate is 3 times the occurence limit. Approved memberships are eligible for 5 times the occurence limit.
 $100,000 fire legal
43


$6,000 medical payments

Advertising and personal injury liability
Property

Insurance coverage forms available are basic, broad, and special

Replacement cost coverage

Business interruption

Spoilage coverage

Custom and Elite Hospitality broadened
o
Includes coverages such as: accounts receivable, business income with extra expense,
consequential damage, contractual penalties, debris removal, electronic data processing,
ordinance or law, pollutant cleanup, valuable papers, water backup from sewer drain
Inland Marine

Insureds’ and customers’ personal property and equipment
Crime

Employee dishonesty, robbery, and burglary
Commercial Excess/Umbrella Liability

Limits up to $10 million
Optional Coverages

Key employee replacement expense

Commercial auto

Bailee’s coverage

Horse mortality

Disease and contamination

Mechanical breakdown

Employment practices liability

Homeowners coverages and personal liability for owner-occupied main dwelling or lodges used as a
primary residence

Care, Custody & Control of non-owned horses

Sex abuse
44
Miscellaneous Professional Liability
Philadelphia’s Miscellaneous Professional Liability policy (MPL) provides errors and omissions coverage to a
great variety of professionals, via endorsement to a basic claims-made, pay-on-behalf policy. The underwriting staff tailors each policy to address the exposures unique to each class of business.
Professions Eligible for Coverage:
 Computer Consultants/Programmers
 Computer Software
 Consultants
 Management Consultants
 Marketing Consultants
 Mortgage Bankers
 Mortgage Brokers
 Plus many more! See ‘Product Resources’ on www.bigimarkets.com for a full listing of Eligible Professions
Universal Coverage Features/Benefits:
 Defense afforded for groundless, false or fraudulent allegation
 Pay-on-behalf insuring agreement
 Reasonably priced, extended reporting period
 Policy allows for insured consent to settlement
 Definition of claim includes arbitration proceedings
 Predecessor firm coverage provided
 Coverage extends to independent contractors
 Wrongful acts not imputed to innocent partners
 Free 60-day discovery clause
 Prior acts coverage is available for qualified applicants
Limits Available
 The liability limits available range from $100,000 up to $10,000,000.
 Minimum premium: $1,000
 Minimum deductible: $2,500
 Maximum deductible: $100,000
What is Claims-Made?
PIC’s policy is issued on a Claims-Made form. Professional Liability Insurance policies are usually issued
on a Claims-Made basis as opposed to an Occurrence form. Under Claims-Made policies, coverage applies
only to claims that are reported during the policy period and occurring after a “retroactive” or “prior acts”
date. The prior acts date is usually set (with underwriter approval) at the date that the insured first began carrying uninterrupted professional liability coverage. One of the key advantages is that the insured’s
45
covered claim would apply to the current policy and limits rather than the lower limits that may have been
carried years earlier at the actual time of the error or omission.
Service
Loss Control
Moskowitz, Edelman & Dicker LLP (WEMED) to provide as an included service a Loss Assistance Hotline.
The hotline provides policyholders with 2 FREE HOURS of legal consultation with knowledgeable attorneys
on any matter that could potentially result in a claim under a PIC policy. More information on accessing
the Loss Assistance Hotline can be found in the technical bulletin under ‘Product Resources’.
Coverage Availability
Miscellaneous Professional Liability coverage is underwritten by Philadelphia Insurance Company on an admitted basis (available in all states except Louisiana). Philadelphia Insurance Companies has an A.M. Best
Rating ‘A++’ Superior.
Liability, and Internet Liability.
Ineligible Risks: Blood Banks, Nursing Homes, Condo/ Homeowner Associations, Assisted Living Centers,
Abortion Clinics, Adoption/ Foster Care Placement Services (which exceed 20% of the Insured’s revenue),
Governmental Agencies, Police Departments, Pro-Bono Law Firms, Volunteer Fire Companies.
Coverage Highlights:

Option to have the insurer assume the defense or pay on behalf of coverage

Separate limits can be purchased for Employment Practice Liability

Elimination of gaps and overlaps with one carrier writing all coverages

Defense costs are in addition to the limit of liability

Includes punitive, multiple or exemplary damages (where insurable)



Spousal and estate/heirs coverage

Personal injury and publishing/advertising liability is included
D&O


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 Severability language applies to fraud and profit exclusions
Employment Practices
 Third-party liability included
 No mental anguish or emotional distress exclusion
 Leased employees included in definition of insured
 Definition of employment practices offers many coverage options
Fiduciary Liability
 The responsibility on trustees,
employers, fiduciaries, professional administrators, and the
plan itself with respect to errors
and omissions in the administration of employee benefit programs as imposed by the Employee Retirement Income Security
Act (ERISA)
Workplace Violence Highlights
 Workplace violence act includes
actual or alleged intentional and
unlawful use of, or threat to use
deadly force with an intent to
cause harm
 No mental anguish or emotional
distress exclusion
 Damages include business interruption expense and public image restoration expense
Internet Liability
 Libel, slander, or oral or written publication of defamatory or disparaging material
 Invasion of, or interference with, the right of privacy
 Infringement of copyright, service mark, trademark, trade dress, or trade name, title, or slogan
 Improper use of literary or artistic titles, formats or performances.
This program is available to members in all states with the exception of Louisiana.
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Non-Standard Property
AFFLUENT NON-STANDARD HOMEOWNER
When standard markets are unable or unwilling to write your high value exposures, log onto
www.bigimarkets.com because Lexington Insurance Company most often can. Through Big “I” Markets,
you have access to the ultra-flexible LexElite homeowners insurance at sensible rates for the risks other
carriers decline.
Coverage Highlights
Industry-accepted ISO HO3 policy forms modified to tailor coverage for unique exposures
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Wind mitigation credits for hip roof, roof straps, shutters and wind protective glass
.
Many standard ISO endorsements and customized LexElite endorsements available including
Personal Injury; All Risk Contents, Golf Cart liability, Personal Article Floaters
Flexible all other peril and wind deductibles
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Wind Exclusion credits available
What you should send to us for consideration:
High value homes
No maximum limit
High profile/target occupations
Coastal, non coastal or brush exposures
Rental or short-term rental properties
Homes titled in an LLC or corporate name
Risks cancelled due to nonpayment of premium
Risks with prior losses or being non-renewed
Poor credit
NON-STANDARD HOMEOWNER
Having difficulty finding coverage for your homeowner? Big “I” Markets can help. LexElite offes
homeowners insurance at sensible rates for the risks other carriers decline or are unable to write.
Coverage Highlights
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Industry-accepted ISO HO3 policy forms modified to tailor coverage for unique exposures
Many standard ISO endorsements and customized LexElite endorsements available.
Flexible deductible options
Minimum Premium $1,000
25% Minimum Earned Premium Applies
What you should send to us for consideration:
Mid to High value homes (Minimum values vary by state, with some as low as $150,000). Log onto
Big “I” Markets www.bigimarkets.com to review list of minimum values by state.
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Coverage A minimum dependant upon state.
Older, updated well-maintained homes
Coastal, non coastal, brush exposures
Unprotected risks
Log homes
Trampolines, unacceptable animals, unfenced pools
Rental or short-term rental properties
Homes titled in an LLC or corporate name
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Risks cancelled due to nonpayment of premium
Risks with prior losses or being non-renewed
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Poor credit
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VACANT DWELLING
If you are having trouble placing a vacant dwelling, check out Big ”I” Markets. That is where you
can gain access to LexElite® Vacant Dwelling Insurance, which provides attractively priced property
coverage for your client.
Coverage Highlights
ISO DP3 special form including extended coverage and vandalism available for most dwellings
Flexible 3, 6 and 12 month terms (100%, 50%, 25% Minimum Earned Premium depending upon
policy term)
Wind and earthquake coverage
Numerous coverage options include on-premises theft, personal liability and medical payments
Flexible deductibles
What you should send to us for consideration:
Hard-to-place vacant dwellings, old or new, coastal or Inland
Unoccupied and for sale
Unoccupied due to the owner’s death
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Unoccupied because the owner has been relocated by his or her employer
Poor credit history
COASTAL HOMEOWNER
Coastal markets can be challenging and when standard markets are unable or unwilling to write
your mid to high value coastal exposures, Big “I” Markets usually can. We provide access to LexElite
homeowners insurance at sensible rates for the risks other carriers decline.
Coverage Highlights
Industry-accepted ISO HO3 policy forms modified to tailor coverage for unique exposures
Many standard ISO endorsements and customized LexElite endorsements available
Wind mitigation credits for hip roof, roof straps, shutters and wind protective glass
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Flexible all other peril and wind deductibles
Wind Exclusion credits available
Minimum Premium $1,000
25% Minimum Earned Premium Applies
What you should send to us for consideration:
Mid- to High-value homes
Coverage A minimum ranges from $300,000 to $500,000, dependant upon state. See statespecific pages on Big “I” Markets
.
Will consider risks without hurricane shutters/wind mitigation
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Homes located in adverse flood zones
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Rental or short-term rental properties
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Homes titled in an LLC or corporate name
Risks cancelled due to nonpayment of premium
Risks with prior losses or being non-renewed
Poor credit history
UNSUPPORTED SECONDARY HOMEOWNER
Always a tough placement, Big “I” Markets may be a viable alternative market for unsupported
secondary homes. You have access to the very flexible LexElite homeowners insurance at sensible
rates for the risks other carriers decline or are unable to write.
Coverage Highlights
Industry-accepted ISO HO3 policy forms modified to tailor coverage for unique exposures
Many standard ISO endorsements and customized LexElite endorsements available.
Flexible deductible options
Minimum Premium $1,000
25% Minimum Earned Premium applies
What you should send to us for consideration:
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Mid- to High-value homes
Coverage A minimum dependant upon state. See state specific pages
Primary home not required
Older, updated well-maintained homes
Coastal or non-coastal exposures
Unprotected risks
Rental or short-term rental properties
Homes titled in an LLC or corporate name
Risks cancelled due to nonpayment of premium
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Risks with prior losses or being non-renewed
Poor credit history
SEASONAL HOMEOWNERS
Having difficulty finding coverage for an unsupported seasonal home? Here are some of the features of
the market you have access to on Big “I” Markets.
Coverage Highlights
Industry-accepted ISO HO3 policy forms modified to tailor coverage for unique exposures
Many standard ISO endorsements and customized LexElite endorsements available.
.
Flexible deductible options
25% Minimum Earned Premium applies
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What you should send to us for consideration:
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Minimum Premium $1,000
Mid- to High-value homes
Coverage A minimum dependant
upon state. See state-specific
pages
Primary home not required
Older, updated well-maintained
homes
Coastal or non-coastal exposures
Unprotected risks
Rental or short-term rental
properties
Homes titled in an LLC or
corporate name
Risks cancelled due to nonpayment of premium
Risks with prior losses or being non-renewed
Poor credit history
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UNPROTECTED HOMEOWNER
Go to Big “I” Markets when the standard markets are unable or unwilling to insure your unprotected
home. Here is why.
Coverage Highlights
Industry-accepted ISO HO3 policy forms modified to tailor coverage for unique exposures
Many standard ISO endorsements and customized LexElite endorsements available.
Flexible deductible options
Minimum Premium $1,000
25% Minimum Earned Premium applies
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What you should send to us for consideration:
Mid- to High-value homes
Coverage A minimum dependant upon state. See state-specific pages
Protection class 9 and 10
Require adequate alternative water source reviewed on a case-by-case basis
Risks with year-round accessibility
Homes located in a resort community
Unsupported risks
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Log Homes
Builders’ Risks
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Rental or short-term rental properties
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Homes titled in an LLC or corporate name
Risks cancelled due to nonpayment of premium
Risks with prior losses or being non-renewed
Poor credit history
NON-STANDARD RENTAL DWELLINGS
This is a market for when you are having difficulty finding coverage for a home rented either full time
or short term. Big “I” Markets might be able to help.
Coverage Highlights
ISO 2000 HO-3 providing broader coverage than many of the standard DP-1 and DP-3 forms
Risks written on an individual basis, 12-month policy
Flexible deductible and coverage options
Minimum Premium $1,000
25% Minimum Earned Premium applies
What you should send to us for consideration:
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Mid- to High-value homes
Coastal or non-coastal exposures
Coverage A minimum dependant upon state. See state-specific pages
Homes located in a resort community
Unprotected risks
Unsupported risks
Rental or short-term rental properties
Homes titled in an LLC or corporate name
Risks cancelled due to nonpayment of premium
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Risks with prior losses or being non-renewed
Poor credit history
CORPORATE/LLC OWNED HOMEOWNER
For those situations where you need coverage for a home titled in a Corporate name or LLC, see if Big
“I” Markets can help.
Coverage Highlights
Industry-accepted ISO HO3 policy forms modified to tailor coverage for unique exposures
.
Many standard ISO endorsements and customized LexElite endorsements available
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Flexible deductible options
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Minimum Premium $1,000
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25% Minimum Earned Premium applies
What you should send to us for consideration:
Mid- to High-value homes
Coverage A minimum dependant upon state. See state-specific pages
Coastal or non-coastal risks
All occupancy types eligible including rental and short-term rental properties
All classes including: owned by individual but LLC-name for tax purposes, owned by actual
corporation for use by Officers of the company.
Loss of Use/Rents, Liability and Med Pay eligibility determined on a case-by-case basis
Unprotected risks
Unsupported risks
Risks cancelled due to nonpayment of premium
Risks with prior losses or being non-renewed
Poor credit history
PERSONAL BUILDERS RISK
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Are you having difficulty finding coverage for a home under construction or undergoing renovation?
Then go to Big “I” Markets and see if Lexington Insurance Company may be a viable alternative option.
Coverage Highlights
Industry-accepted ISO HO3 policy forms modified to tailor coverage for unique exposures
Theft of building material and Builders Risk Extended coverage options available.
Ability to convert to a Homeowner policy upon completion of project
Flexible deductible options
Minimum Premium $1,000
100% Minimum Earned Premium (Home can be converted to full Homeowner upon completion)
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What you should send to us for consideration:
Ground up construction
Coverage A minimum dependant upon state. See state-specific pages
Homes under renovation occupied or unoccupied
Mid-term projects
Multi-year projects
Insured acting as General Contractor
Spec homes for sale after construction
Poor credit history
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NON-STANDARD CONDOMINIUM
This market specializes in covering condo or tenant risks that standard market carriers cannot or will
not write.
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Coverage Highlights
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ISO HO-6 (Condo)
Optional standard ISO endorsements available to allow customized coverage
Coverage for loss of use/loss of rents available
Flexible deductible options
Minimum Premium $500
25% Minimum Earned Premium applies
What you should send to us for consideration:
Coastal or non-coastal exposures
Additions and Alternations (A&A) Minimum $5,000/Minimum Contents $20,000
Loss Assessment coverage available
Rental, short-term rental or vacant condos
Risks with prior losses
Risks cancelled for nonpayment of premium
Poor credit history
Corporate Owned or LLC
NON-STANDARD RENTERS
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Increasingly tenant risks are being underwritten more closely. If your tenant insured is having trouble
finding coverage, this product could be an option.
Coverage Highlights
ISO HO-4 (Tenant)
Optional standard ISO endorsements available to allow customized coverage
Coverage for Contents, Loss of Use, Liability and Med Pay
Flexible deductible options
Minimum Premium $500
25% Minimum Earned Premium applies
What you should send to us for consideration:
Minimum Contents $20,000
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
Risks with prior losses

Risks cancelled for nonpayment of premium

Poor credit history
Proliability
In our sue-happy culture, it’s important for professionals of all types to protect themselves with a professional liability policy. To help you help your clients do that, Big “I” Markets has eleven classes of Professional Liability products. Getting a quote is as fast. By teaming up with market provider Seabury &
Smith, Big “I” Markets agents can get instant quotes, and only have to complete a full submission once
a client has decided to buy a policy. Even then, submissions can be done in minutes, and with credit card
information, a policy can be bound at the same time!
The product is listed as proliability on the
BIM commercial products menu. Once selected, you will have the option of getting a
quote only, or directly issuing the policy, at
which time you will choose from the eleven
classes of business available. The proliability program is designed to provide a quick
quote and policy issuance for occupations
listed below.
TARGET MARKET & ELIGIBILITY
Current eligible classes include:

Athletic Trainer

Dental Assistant/Hygienist

Dietitians

Interpreter for the Deaf

Nurse

Optometrist

Pharmacist

Physical Therapist

Rehabilitation CounselorTherapist

Surgical Assistant/technician
COVERAGE HIGHLIGHTS &
AVAILABILITY
:
Professional Liability limits vary by occupation.
Coverage Availability:
Available to members in all states except California.
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Property Manager E&O
The Smart Pro Property Manager's E&O program is a comprehensive approach to professional liability for
property managers through exclusive endorsements with the industry’s most respected carrier.
Target Market & Eligibility
Property Managers that manage Residential or Commercial Real Estate, including apartment buildings and
Community Associations, are eligible for this program. The program will accept risks with Real Estate Agent
or Broker revenues as well as Property Management. A requirement of this program is membership in the
American Association of Real Estate Owners RPG, Inc. Membership fee is $200.
Ineligible risks include Assisted Living Facilities, Nursing
Homes, Stadiums/Arenas and risks that have revenues of
more than 25% from either Property development or Construction Management.
Coverage Features/Benefits:
•
Professional Services include coverage for “Real Estate Agents and Brokers”
•
Owned and Managed Property coverage for many
owned and managed situations
•
Failure to Place or Failure to Maintain Insurance
•
Personal Injury definition includes wrongful entry,
invasion of privacy and wrongful eviction
•
Punitive and Exemplary Damages
•
Independent Contractors are included as insureds
•
Discrimination for Claims Alleging Fair Housing Violations: Legal Defense is provided
•
Bodily Injury and Property Damage Consequential
Loss
•
Civil Administrative and Civil Regulatory proceedings
are included in the definition of claims
•
Pollution extension for Third-Party Financial Loss
•
Consent to Settle provides 70% of additional loss
and claim expenses
•
Coverage for services provided over the Internet
•
Allocation- 100% Defense costs for claims alleging both covered and uncovered matters
Coverage Availability: The Property Manager E&O program is available on an admitted basis in all states
except AK, AR, LA, VT & WY.
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Real Estate Agents Errors & Omissions
Travelers was the first company to offer errors and omissions liability protection to real estate agents and
brokers consistently since 1956. Travelers 1st ChoiceSM for Real Estate Professionals provides professional
liability protection for claims or suits resulting from real estate agent or broker professional services.
TARGET MARKET & ELIGIBILITY
The following characteristics should be considered as the minimum criteria for a real estate agency to successfully qualify for a coverage quotation:
 active owner/broker with 3 years experience or more
 have gross annual revenues of $30 million or less
 5 years professional liability loss history
 majority of revenues from sale or leasing of residential or commercial real property
 incidental property management, appraiser, or auctioneer transactions
COVERAGE HIGHLIGHTS & AVAILABILITY
A specimen policy form is available for review by accessing the Product Resources page of Big “I” Markets.
Policy Features:
 Bodily Injury and Property Damage resulting from a covered professional service(s).
 Disciplinary proceedings defense expenses reimbursement up to $25,000.
 Increased liability limits available for those who qualify.
 Defense expenses related to covered claims in addition to the limits of coverage.
 Deductible applies to defense expenses, unless endorsed or not allowed by state.
 Option to provide prior acts coverage without a retroactive date limitation, for those who qualify.
 Many extended reporting period options, including an unlimited time period endorsement option.
 No exclusion for fair-housing discrimination committed in real estate professional services as a real
estate agent or broker.
 No exclusion for losses resulting from a real estate agent or broker failing to advise a buyer or
seller that pollution, fungi and bacteria exist on a property.
 No sub-limits for certain types of claims.
 Coverage for employees and independent contractors of the insured automatically included as protected persons for claims resulting from professional services they perform for the named insured.
Coverage Availability: Real Estate E&O is available to members nationwide with the exception of CA,
HI, and LA. Please be advised that effective October 2006, all real estate agents Errors & Omissions in the
state of Tennessee are required by law to be two-year polices.
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Recreational Vehicles – Personal & Commercial
National Interstate Insurance Company offers property and casualty insurance for motor homes, bus
conversions, travel trailers and medium duty tow vehicles. The policies have been designed specifically to
meet the needs of RV owners. National Interstate’s claims professionals handle RV claims exclusively while
product management continually looks for ways to enhance customer benefits. Today, more than 74,000
RV owners in 42 states are covered by National Interstate RV Insurance programs; and National Interstate
is endorsed by the Spartan Chassis Club and the Newell Owners Club.
National Interstate provides coverage for motor homes, bus conversions, medium duty tow vehicles and
converted medium duty tow vehicles with a value up to $1.5 million; and travel trailers and 5th wheels with
a value of up to $150,000. For more information on covered recreation vehicle types, including eligibility
requirements for all categories, please see the Recreation Vehicle Categories Supplement in the Product
Resources Section. All policy terms are annual unless specifically approved by the company. National Interstate does not impose minimum or maximum limits on the age of the primary driver. Commercial usage of recreational vehicles is acceptable, with the exception of those rented or leased to
others. If an insured uses their recreational vehicle for commercial purposes, they must purchase additional coverage to avoid the commercial usage exclusions in the standard policy. All commercial risks
must be approved by National Interstate.
The following coverages are available in all states with the exception of AL, DC, KY, HI, MA, MD, MS, RI,
VT, AND WV. Coverages for most states are written on admitted, modified ISO policy forms with RV specialty coverage endorsements. Specialty coverages are available in most states where coverage is available.  Total Loss Replacement: If an insured experiences a total loss on their motor home, travel trailer
or fifth wheel during the first five model years, we will replace the vehicle with a brand new comparable model. Beyond five model years, we will pay the amount the insured originally paid for the
coach toward the purchase of a replacement. In either case, the insured is protected against depreciation of their RV.  Disappearing Deductible: For each claim-free year, the selected comprehensive and/or collision
deductible will be reduced by 25%. If an insured has four consecutive claim-free years, they will
have no deductible to pay in the event of a loss. Once a claim is paid, the deductible is restored to
the original level shown on the policy, and begins to decrease again for every claim-free year.  Personal Effects Coverage: We will replace the RV owner’s lost, stolen or damaged personal
items normally carried on trips such as clothing, sporting equipment and cameras.  Full-Timer’s Coverage: Individuals who use their RV as a primary residence for more than 5
months out of the year need to purchase full-timer’s coverage that is able to provide personal liability coverage similar to homeowner’s liability.
 Additional Coverages: Valuable property coverage for items such as jewelry, camera and sports
equipment, golf cart coverage, medical payments coverage and coverage for storage shed are
available to RV owners.
National Interstate offers the following Standard Coverages:
 Bodily Injury/Property Damage
 Uninsured Motorists/Underinsured Motorists
 Medical Payments
 Physical Damage (comprehensive and collision)
 Personal Injury Protection (in states where applicable)
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National Interstate offers the following RV Specialty Coverages*:

Replacement Cost Personal Effects

Full-Timer’s Personal Liability

Total Loss Replacement/Purchase Price Coverage

Purchase Price Guarantee Coverage

Agreed Value Coverage

Extended Utility Trailer Coverage

Diminishing Deductible

Mexico Coverage

Vacation Liability

Recreational Land Motor Vehicle and Small Watercraft Coverage (Golf Cart Coverage)

Emergency Vacation Expense

Scheduled Medical Payments

Scheduled Valuable Personal Property

Adjacent Structures

Towing and Roadside Labor

Windshield Safety Glass Coverage

Full-Timer’s Secured Storage Personal Effects

Full-Timer’s Medical Payments

Custom Equipment Coverage

Awning Replacement Coverage

Emergency Roadside Assistance provided by Continental Car Club
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Stand-alone Personal Umbrella
As a Big “I” member, you have access to two stand-alone personal umbrella markets, which enables you to
write most any risk you will run across. RLI has been the Big I endorsed carrier for over 20 years, and
whether the risk qualifies for RLI or for an alternative market for risks RLI will not write, you can support
your state Big “I” association by placing your stand-alone umbrella business with the Big I Advantage®
Umbrella Program.
Endorsed Market - RLI Personal Umbrella •
Limits up to $5 million available
•
You can keep your current homeowner/auto insurer
•
New drivers accepted - no age limit on drivers
•
Up to one DWI/DUI per household allowed
•
Auto limits as low as 100/300/50 in certain cases
•
Competitive, low premiums for increased limits of liability
•
Simple, self-underwriting application that lets you know immediately if the insured is accepted
•
E-signature and credit card payment options
•
Immediate coverage available in all 50 states plus D.C.
TARGET MARKET & ELIGIBILITY
The RLI PUP is an umbrella liability policy that provides coverage in excess of the underlying policies’
coverage, subject to exclusions listed on pages 4 and 5 of the policy provisions. It is vital that you make
sure the insured is carrying the minimum required limits of liability on their underlying policies to avoid a
gap in coverage should a loss occur and to avoid a potential E&O exposure for themselves. The application
outlines the minimum underlying limit requirements. Following are some of the requirements necessary to qualify for this policy. The application contains a
complete list of qualifications and is self-underwriting; if a risk does not fit the requirements exactly,
it will be declined. No exceptions.  The insured must carry, as a condition of coverage, applicable personal liability policies for at least
the minimum required limits as shown on the application.
 The insured's live-in relatives must be covered under automobile and personal liability policies for
at least the minimum required limits. Individuals in the care or custody of the insured or a member
of the household must also be covered.
 Members of the insured's household may not own/lease or regularly operate more than ten (10)
vehicles (not counting antique, classic and/or collectible vehicles).
 Members of the insured's household may not have more than four drivers under the age of 22.
 Members of the insured's household may not own more than ten (10) residential properties total
and not more than five (5) properties rented to others.
 Members of the insured's household may not own or regularly operate more than three (3) watercraft (counting only boats between 14-45 ft with a maximum speed of 50 mph; and not including
canoes and jetskis, waverunners and other personal watercraft). Members of the insured's household may not own more than three (3) jetskis, waverunners or other personal watercraft.
 Drivers under age 20 must have a clean driving record for the last three (3) years. Drivers age 2021 or over 79 are acceptable with up to one (1) driving incident in the last three (3) years (N/A for
drivers over 79 in HI)
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 No one driver may have more than three (3) moving violations in the last 3 years.
 Each driver in the household must have no arrests, citations or convictions for reckless, careless or
negligent driving and no suspensions (for reasons other than driving under the influence of alcohol
or drugs), revocations or refusals to license in the last 5 years.
 500/500/50 or 500 CSL Automobile liability limits are required when there are drivers under 22.
 Drivers over 69 must carry minimum limits of 250/500/100, 300/300/50 or 300 CSL.
 One (1) arrest, citation or suspension for DUI/DWI is acceptable per household in the last 5 years
(3 years in MT). Underlying limits of 500/500/50 or 500 CSL are required.
 Underlying limits of 100/300/50 are available to applicants eligible for the Preferred or Standard
tier at a higher premium.
COVERAGE HIGHLIGHTS & AVAILABILITY
Coverage Features/Benefits: The RLI Personal Umbrella Product (PUP) is an unsupported product, meaning the insured does not need to
place their underlying coverages (auto, homeowners, watercraft) with RLI. Up to $5 million coverage limit
is available.
RLI's Personal Umbrella Program Provides the Best Protection:
 $1-, $2-, $3-, and $5-million liability limits are available. ($1-million if the applicant falls under the
PUP Special tier.)
 Covers incidents involving any premises in the U.S., Canada or Puerto Rico covered by a policy that
has Personal Liability coverage, including a Farm Owner's policy.
 Covers incidents involving operation of most motor vehicles (including cars, RVs, motorcycles, motor homes, trucks and most watercraft).
 Covers incidents involving slander, libel, and defamation of character, invasion of privacy or false
arrest.
 Defense costs are covered, even if the insured is not liable.
 Worldwide coverage as long as the suit is brought in the U.S., Canada or Puerto Rico.
 Coverage is available in all states and the District of Columbia.
 Broad underwriting guidelines allow insureds to easily qualify for the program.
 The application is self-underwriting; as soon as the application is complete, you'll know whether or
not the applicant will be accepted by RLI.
 Competitive premiums are offered for all coverage limits to keep RLI's umbrella insurance coverage
affordable.
Program Features:
 Direct bill to the insured at renewal
 A premium matrix replacing time-consuming rate calculations
 Availability regardless of the carrier providing the underlying coverages
 A self-underwriting application
 No minimum volume requirements
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 Excess Uninsured/Underinsured Motorist (UM/UIM) coverage available nationwide.
 Acceptance with up to 3 accidents, 6 violations, 10 cars, 10 properties, 3 watercraft and 3 personal
watercraft
 Coverage available for up to 25 antique, classic and/or collector cars
 The policy includes typical umbrella exclusions such as aircraft, large watercraft and intentional
injury
 The policy may be written either in the name of an individual, in the names of both spouses, or in
the names of two unrelated individuals as long as they reside in the same household. The insured's
spouse and members of the insured's household who are relatives or are in the insured's or member of the household's care and custody are insured under the policy
Coverage Availability:
This product is currently available in all states. Excess Uninsured/Underinsured Motorist (UM/UIM) coverage is available nationwide for an additional charge. The available limit of Excess UM/UIM Coverage varies
by the state of risk.
The RLI Personal Umbrella Policy is administered by an elected state administrator in your state and is
available for quoting on the Big "I" Markets system in AK, AZ, CA, CT, DC, FL, GA, IA, ID, IN, LA, MA,
ME, MI, MN, MO, MT, NH, NJ, ND, NV, NY, OH, RI, SC, SD, TN, TX, UT, VA, VT, WI, WV and WY. You can log
onto Big “I” Markets to see a list of administrators by state and to download an RLI application. You can
also go to www.iiaba.net/umbrella to download applications and rates for your state.
Alternative Market - Anderson & Murison
The Anderson & Murison’s Primary and Excess Umbrella Liability insurance is designed to help you place
personal umbrella risks that RLI cannot write.
•
Limits up to $10 million available
•
Ideal for risks that have drivers with multiple violations/accidents
•
Will consider high profile personalities such as elected officials, athletes, media personalities & entertainers
•
Will consider risks with prior liability losses exceeding $25,000
•
Drivers over age 75 acceptable with two violations
•
Drivers under age 22 can have minor violations
•
Driver exclusion endorsement available for drivers with unacceptable driving records
•
Written on A-rated Scottsdale paper
TARGET MARKET & ELIGIBILITY
Ineligible Risks
•
Business pursuits including policies written in corporate name
•
No underlying CPL
•
Risks with commercial underlying policies - OL&Ts are acceptable
•
Open claims of any type
COVERAGE HIGHLIGHTS & AVAILABILITY
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Primary Personal Umbrella Policy Policy Features:
 $1, $2, $3 $4, $5 and $10 million in liability coverage
 Only $1 million in coverage is available in AK, IN, NJ, WV & VT
 Up to $5 million in coverage is available in the states of NJ & WA
 Insureds with up to 4 moving violations are acceptable
 Insureds with one DUI or other major violation are acceptable
 Driver exclusions are available in all states except AR & WI
 UM/UIM coverage up to $1 million ($100.00 per vehicle) is available in the states of AK, IN, NH, VT
& WV.
 Motorcycles, ATVs, snowmobiles & personal watercraft okay
 Residential farms are usually acceptable
 Coverage for vacant land, apartment units & rental units
 Entertainment, sports & political personalities are acceptable with special rating
 Worldwide Coverage Excess Personal Umbrella Policy Use this policy in combination with the primary umbrella policy to provide very high limits of coverage for
very low premiums!
Policy Features:
 $1, $2, $3 $4, $5 million limits in excess of underlying umbrella
 Entertainment, sports & political personalities are acceptable with special rating
 Worldwide Coverage
Both the primary umbrella product and the excess umbrella product are currently available in all states
EXCEPT CT, NY & LA. You can download an application and submit a quote directly on Big “I” Markets by
selecting “Personal Umbrella Alternative Market” from the personal lines product menu.
Members in AK, CA, HI, OR, and WA should contact their state association for applications and rates. 63
Technology Consultant Professional Liability
In today’s insurance market, Technology Consultant Professional Liability (E&O) is one of the fastest growing areas. Big “I” Markets offers access to A.J. Wayne & Associates who entertains all types of technology
and computer consultants, with one of the broadest products available at extremely competitive rates.
TARGET MARKET & ELIGIBILITY
Tech accounts are great opportunities for your agency. Many applicants require coverage for client contracts.
A.J. Wayne & Associates can entertain all types of technology and computer consultants including, but not
limited to, the following:
 Software Developer
 Web Hosting
 Training
 Turnkey Systems Developer
 Internet Consultant
 Troubleshooter
 Search Engines
 Network Consultant
 Website Developer
 E-commerce Websites
 Programmer
 Security Consultant COVERAGE HIGHLIGHTS & AVAILABILITY
 Broad and basic coverage forms
 Claims made and reported
 Duty to defend
 Defense in addition to the limits is available
 Copyright / trademark infringement coverage is available
 Libel, slander and other personal injury coverages are available
 Punitive damage coverage available where insurable
 Unauthorized access / hacker liability available
 Independent contractor coverage available
 Minimum premium: $1,000
 Limits available: we can offer as low as $250,000 or we can quote $1,000,000; limits above
$1,000,000 are available in most cases
 Minimum deductible: usually $1,000
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 All carriers rated A- or higher
In most cases, coverage can be offered from an admitted insurance company. A.J. Wayne is licensed in all
states EXCEPT the following: DE, HI, MT, NE, NM, ND, UT, & WY.
If you need to write coverage non-admitted, AJ Wayne can file surplus line tax in the following states: AZ,
CA, CO, FL, IL, IA, IN, KS, LA, NV, NY, MI, MO, NC, NJ, OH, PA, VA, TX, WI & WV.
ISSUING CERTIFICATES
In most cases, agents can issue certificates and supply a copy.
It is not A.J. Wayne & Associates' responsibility to review certificates for accuracy. Please check with A.J.
Wayne & Associates before you issue a certificate.
Think Specialized Risks. Think The Hartford
Captive & Specialty Programs provides agents with a solution to place individual accounts of small, midsize
and large risks that may have a higher-hazard exposure or require specialized underwriting on a guaranteed cost structure.
The Hartford’s Alarm Contractors Program provides all-lines coverage for alarm
contractors, installers of burglar and fire alarms or central monitoring stations, repair and monitoring of
residential and commercial security systems. It features specialized coverages such as errors & omissions
for breach of duty, lost key coverage, and more.
TARGET MARKET & ELIGIBILITY
The Alarm Program offers coverage for companies that provide at least one of the following operations:
•
Alarm Installation
•
Alarm Monitoring
•
CCTV (Closed Circuit Television) Installations
•
Smart Homes that include Alarm Installations
•
Access Control
Eligible accounts require:
•
Risk in business at least four (4) years.
•
Any operations beyond that which is described above
may be considered for this program provided those
operations are in the scope of alarm work and with
underwriter’s approval.
•
Risk must have the equivalency of two full-time installers and/or monitors.
•
Account’s end user/subscriber must sign a contract that contains a liquidated damages clause on all
monitoring jobs and at least 80% of installation jobs.
•
Liquidated damages must be no more than $25,000.
•
Subcontract less than 50% of annual receipts and use a written sub-contracting agreement if exposure exists.
Accounts with the following exposures are not eligible for the Program:
•
Manufacturers
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•
Distributors
•
Consulting or Design work done for others (without installation)
•
Fire Suppression Systems/Sprinklers
•
Guard Service
•
Private Investigators
•
Elopement Control Systems
•
Car Alarms/Audio Installations
•
Internet Security
•
Any high-hazard government work such as homeland security, defense/weapons work, nuclear
plants and/or airports.
We may consider accounts with the following incidental exposures, but with acceptable underwriting of:
•
Flow Control Installation/Monitoring
•
Medical Alert Installation/Service/Repair/Monitoring
•
Medical/Hospital Monitoring
•
Fire Extinguisher Service/Testing
•
Climate Control
•
Industrial Processes Alarm Installation/Monitoring
•
Jails, Correctional Facilities Installation/Service/Repair or Monitoring
•
Low-hazard government work
COVERAGE HIGHLIGHTS & AVAILABILITY
Coverage Features/Benefits:
•
GL Choice
•
Property Choice®
•
Commercial Auto
•
Workers’ Compensation
•
Umbrella
®
The following coverage enhancements are available in the program:
•
Errors & Omissions for alarm system and central station protection service – covers breach of
duty arising out of negligent acts or errors & omissions committed by you or your employees
•
Aggregate limit – applies per project, rather than to all projects as a group
•
Extended property damage coverage (optional) – for customer’s property that is in your care, custody or control
•
Lost key coverage (optional) – for the cost to replace keys and new locks including the installation
that arises from the loss of a customer’s keys
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Coverage Availability:
All Hartford agents can access the program directly except in Alaska and Hawaii.
The Hartford’s Arborist Program
provides specialized coverages for arborists performing
tree care, landscaping or lawn care operations. Our program features specialized coverages such as workmanship error, herbicide and pesticide application, and more.
TARGET MARKET & ELIGIBILITY: Eligible operations include:
Green Industry operations are acceptable as long as receipts from tree care, landscaping and/or lawn care
generate at least 35% of their total receipts. Ancillary operations are acceptable and may include:
•
Nursery/Garden Centers
•
Sale of Firewood or Mulch
•
Machinery Dealers (both Farm and Garden type)
•
Wholesale Nursery
•
Retail/Wholesale Equipment and Supplies
•
Concrete work such as stamping or pavers
Applicants must be a member of a professional organization (e.g., TCIA, PLANET or regional association);
have a professional degree (e.g., Certified Arborist); or have a formal written safety program in place.
General Liability must be written to consider any other line of insurance, which includes Commercial Auto,
Inland Marine, Property, and Umbrella.
Accounts with the following exposures are not eligible for the program:
•
Herbicide/Pesticide or Fertilization >25% of sales/total operations
•
Dealers or distributors of Herbicide/Pesticide or Fertilizer
•
Unlicensed applicators of Herbicide/Pesticide
•
Any risk applying herbicides/pesticides:
o By helicopter or airplane
o Indoors or on agricultural products (e.g., crops and orchards)
•
Consulting operations without completing work (does not include estimates/bidding)
•
Tree moving or relocating services >10% of sales/total operations
•
Snow plow operations > 40% total operations
•
New construction operations, on tract housing or multi-family residential developments in the
states of CA, AZ or NV. Tract housing is defined as a development with the characteristics of similar
lot size, similar cost and similar or limited floor plan.
•
Risks involved in removal or maintenance of vegetation along Railroads.
•
Risks involved in any construction or demolition activities using cranes or heavy equipment.
•
Use of lattice boom or tower cranes
Minimum total account premium is $3,000. On a GL only account, this would require at least $75,000 of
ratable payroll (usually 3 or more full-time employees) to meet this premium threshold.
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The program is not available in AK, HI, IN, and LA.
COVERAGE HIGHLIGHTS & AVAILABILITY
Coverage Features/Benefits:
•
General Liability Choice® Coverage Form
•
Property Choice® Coverage Form
•
Commercial Auto
•
Inland Marine
•
Umbrella
The following coverage enhancements are available in the program:
• Workmanship error – for repair or replacement of trees and shrubs accidentally damaged or destroyed by your work
• Herbicide and pesticide application (optional) – for bodily injury and property damage caused
by pesticide and herbicide application away from the premises you own
• Auto pollution liability (optional) – for all covered autos
Coverage Availability:
The program is currently available to member agents in all states except in AK, HI, IN, and LA. GL must
be written for any other line of business to be considered
The Pool & Spa Insurance Program is an all-lines program, including Workers’ Com-
pensation for pool/spa installation and service contractors, retailers, wholesalers/distributors and manufacturers of pool and spa products. For consideration on any other lines of coverage, you must submit and
accept General Liability coverage.
TARGET MARKET & ELIGIBILITY
Minimum total General Liability premium is $3,000. This would require at least $75,000 of ratable payroll
that is usually three or more full-time employees to meet this premium threshold.
The program provides coverage for businesses that:
•
Generate 75% or more of their receipts from providing services or supplying goods to the pool & spa
industry.
•
Manufacture vinyl liners, pumps, filters, and filter
components.
•
Subcontract their work up to 50% on new business
accounts.
The following ancillary exposures are also acceptable in this
program:
•
Landscaping
•
Masonry
•
Concrete Construction
Accounts with the following exposures are not eligible for the Program:
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•
Distributors/Manufacturers that import more than 25% foreign products.
•
Work done for water parks, theme parks or amusement parks.
•
Installation of specialty pools, including; but not limited to wave pools, horse pools, medical rehab
pools, etc.
•
Installation of pools or spas above the ground floor level.
•
Pool management or lifeguard services.
•
Manufacturers of products other than liners, pumps or filters.
•
Installation, service or repair of wood/pellet stoves, and gas fireplace inserts.
•
Retail sales of:
- Recreational vehicles, including; jet skis, motorcycles, mopeds, golf carts, snowmobiles,
etc.
- Tanning beds or equipment.
COVERAGE HIGHLIGHTS & AVAILABILITY
Coverage Features/Benefits:
•
GL Choice®
•
Property Choice®
•
Auto Broad Form endorsement
•
WC Broad Form
•
Follow-Form Umbrella (up to $2,000,000)
The following coverage enhancements are available in the program:
•
Contractors’ Limited Pollution. Provides coverage for pollutant brought on the jobsite.*
•
Broadened Coverage for Swimming Pool (Pop-up). Offers coverage for pools, constructed by
the insured, that “pop-out of the ground” due to water pressure.
•
Design and Installation Errors and Omissions Coverage. Available for work done by the insured.*
•
Per Project Aggregate
•
SPICE® Endorsement. Covers employee tools, property in transit and installation.
•
Virginia Graeme Baker Pool and Spa Safety Act Inspection Errors and Omissions –
Provides coverage for the insured’s legal liability due to “business injury”.
* Available in most states and if requested/acceptable will be offered in quote.
Coverage Features/Benefits:
The program is currently available to member agents in all states except AK, HI, LA, NV, and IN. Currently,
the Pool & Spa program only writes new business in AZ and CA for service and retail operations. GL must
be written for any other line of business to be considered.
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The Hartford’s Orthotics & Prosthetics Program provides all-lines coverage for
O & P Practitioners, manufacturers, distributors, and retailers. The program includes a full range of commercial property and general liability coverages and features the professional liability coverage that’s
essential to these businesses.
TARGET MARKET & ELIGIBILITY
•
Practitioners engaged in the design, manufacture, and fitting of custom artificial limbs, bracing,
ocular, pedorthic, and mastectomy products
•
Manufacture of artificial limbs, bracing, ocular, pedorthic, and mastectomy products without fitting
or other patient contact.
•
Distribution of O & P equipment and accessories
•
Retailing O & P accessories
Accounts should have a minimum of 40% of total revenues derived from 'Practitioner' related services,
and no more than 60% from the sale of other durable medical equipment.
Applicants must have one of the following certification requirements based on their operation:
•
ABC (American Board for Certification in Orthotics and Prosthetics) or BOC (Board for Orthotic/
Prosthetist Certification) by at least one Practitioner on staff for risks that custom fit or have patient contact.
•
Orthotic certification if risk has patient contact for shoe manufacturing/fitting. If no patient contact,
certification is not required.
•
Ocularists NEBO or NCCA certification for technical professionals who specialize in fitting ocular
prosthesis, false eyes.
•
State licensing for risks that have Physical Therapists on staff.
We will consider new ventures when the owner has had three or more years of prior industry experience
and is active in the business. The new venture must be loss-free since its inception. A resume outlining
experience of the owner(s) must accompany the applications.
Accounts with the following exposures are not eligible for the program:
•
Manufacturers' representatives
•
Risks that manufacture, distribute or lease drugs, antibiotics, chemicals and apparatus used to administer them and invasive equipment or devices with exception to Halo exposure
•
Manufacturers of component parts
COVERAGE HIGHLIGHTS & AVAILABILITY
Coverage Features/Benefits:
•
GL Choice
•
Property Choice®
•
Commercial Auto
•
Workers' Compensation
•
Umbrella
®
Coverage Availability:
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All member agents can access the program directly except in AK, HI, CT, MA, ME, NH, NJ, NY, RI, and VT.
agents located in CT, MA, ME, NH, NJ, NY, RI, and VT can contact your local Hartford representative
directly.
The Hartford’s Septic Contractors Insurance Program is designed especially
for installation and service contractors, septic system pumping services, septic inspection services, and
portable toilet rental and cleaning companies.
TARGET MARKET & ELIGIBILITY
Our program features specialized coverage such as septic system design and installation errors & omissions, septic system inspection service errors & omissions, and contractor’s equipment enhancements for
pumping operations. In addition, all lines of coverage are available, including workers compensation.
Ancillary operations acceptable in this program include:
•
Excavation not related to septic work in all states but AZ, CA and NV
Accounts with the following exposures are not eligible for the program:
•
Risks with Land Application exposures (on or off premises)
•
Handling of industrial waste
•
Hazardous waste disposal
•
Waste treatment operations
•
Soil remediation
•
Municipal wastewater treatment facilities work
Minimum total account premium is $3,000.
While the program is designed for wellestablished independent contractors, we
will consider New Ventures when the owner
or senior management has three or more
years of prior industry ownership and/or
management experience in the operations
that we are currently being asked to write. We will require a resume for the owner(s).
COVERAGE HIGHLIGHTS & AVAILABILITY
Coverage Features/Benefits:
•
GL Choice®
•
Property Choice®
•
Commercial Auto
•
Workers' Compensation
•
Umbrella
The following coverage enhancements are available in the program:
•
Design and Installation Errors & Omissions Coverage - Covers work done by the insured. It also includes Septic System Inspection Service Errors & Omissions Coverage with $25,000 sublimit at no
71
additional charge. Higher limits carry an additional premium.
•
Auto Pollution Endorsement - For septic pumping or portable toilet cleaning operations
•
Extra Expense Coverage - To clean tanks and pumpers due to unintentional handling of hazardous
waste
•
Mechanical Breakdown Redefined - Covers loss to property caused by fire or explosion
•
Per Project Aggregate
Coverage Availability:
The program is currently available to member agents in all states except Alaska, Hawaii, Indiana, and
Louisiana. We will consider risks in Arizona, California, and Nevada for septic system pumping or portable
toilet rental operations only (coverage for septic system installation or repair is not available).
The Hartford’s STEP Program®
businesses of all sizes.
provides quality insurance coverage and services for
TARGET MARKET & ELIGIBILITY. It is a program especially designed for manufacturers, distributors,
installers and repairers of specialized truck bodies, trailers and equipment, such as:
•
Dry freight trailers
•
Refrigerated trailers
•
Snowplow attachments
•
Dump trucks
•
Refuse trucks
•
Trailer manufacturers
•
Fire trucks & ambulances
Ancillary Operations:
The following ancillary exposures are also acceptable in this program:
•
Auto Body shops as long as towing receipts do not exceed 50% of total sales.
•
Risks that rent or lease equipment, trucks or trailers provided that this operation makes up less
than 20% of the total sales.
•
General truck repairs such as tune-ups and oil changes
•
Operations meeting hazard grades 1-8.
•
Operations meeting hazard grades 9-10 with Underwriting Manager approval.
Accounts with the following exposures are not eligible for the Program:
•
Truck Chassis manufacturing
•
Altering the chassis to the extent that the account, through registration, becomes recognized as
the chassis manufacturer.
•
Tanker bodies used in the transportation or storage of chemicals, gasoline, LPG and LNG.
•
Manufacturing, distributing, repairing or installing:
o
Passenger conveyance bodies. (e.g., buses, trams, RVs).
72
o
Operations involving heavy engine or driveline work.
o
Tank bodies used in the transportation or storage of fuel, chemicals, LPG and LNG.
COVERAGE HIGHLIGHTS & AVAILABILITY
Coverage Features/Benefits:
•
GL Choice®
•
Property Choice®
•
Auto Broad Form endorsement
•
Inland Marine
•
Workers› Compensation
•
Umbrella
Coverage Availability:
The program is currently available to member agents in all states except AK, HI, and LA.
Travel Insurance
Big “I” Markets, in partnership with Travel Insured International, offers two travel products that will make
your clients rest easier when they take their next trip. The Worldwide Trip Protector and World Trip Protector Gold products offer comprehensive choices to protect travelers before departure and during a trip
from a wide range of unforeseen possible events that could cancel or interrupt travel plans. Coverage
includes trip cancellation, trip interruption and trip delay, missed connection, baggage and personal effects
protection, baggage delay, emergency accident and sickness medical expense and emergency evacuation,
travel accident protection and 24-hour Assistance Services. Travelers also have the options to purchase
additional accident and sickness medical protection, additional emergency evacuation and repatriation,
flight insurance in a choice of benefit amounts, and renters collision insurance for their rental car. Purchase
of the optional medical upgrade will remove the deductible and excess insurance provision.
COVERAGE HIGHLIGHTS & AVAILABILITY
(*See Table on next page)
Coverage Availability:
Trip insurance is available to member agents nationwide.
73
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Travelers Select Accounts/Small Business
Travelers Select Accounts provides a complete range of coverage solutions, services and competitive products and pricing that offer your insureds and you both value and flexibility spanning the entire breadth of
the small commercial marketplace. There are twelve segments of business available on Big “I” Markets.
Travelers Workers Compensation coverage provides advanced claim and medical technology to promptly handle and fairly resolve workers compensation claims and can be written on a monoline basis!
TARGET MARKETS & ELIGIBILITY
Eligible Industries:
 Offices, Retail
 Business Segment
 Restaurants
 Contractors - Artisan Trades
The applicant must meet the following guidelines to be eligible:
 The applicant does not lease employees to other employers.
 The applicant does not operate, hire, lease or own aircraft or watercraft for business use.
 Ground transportation, including an employee van pool, is not regularly provided to 6 or more employees in a single automobile
 Subcontractors must have certificates of insurance for Workers Compensation.
The following operations are not eligible for the Office segment:
 Detective, guard, patrol services
 Employee leasing or temporary help services
 Family planning/pregnancy counseling or birthing centers
 Government, municipalities, or post office
 Hospice or home health care services
 Lobbyists and Political Consultants
 Manufacturers Reps (Reclassify under the Wholesalers segment)
 Political campaigns
COVERAGE HIGHLIGHTS & AVAILABILITY
Coverage Features/Benefits:
 Monoline Workers Compensation - NO supporting lines required.
 A National Carrier with the capacity to write multi-state exposures on one policy.
 Convenient billing plans.
 Risk Control Customer Care - A customer care website that is available for you and your clients’
risk control needs. This site offers a list of products, resources, and training tools that can help
reduce risk exposures.
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Coverage Features/Benefits:
 $100,000 Each Accident
 $500,000 Disease - Policy Limit
 $100,000 Disease - Each Employee
 Up to $1,000,000 Limits available.
 Direct Bill
 Loss Control
 Billing & Auditing
 24-hour claim reporting
 Early Intervention
 Workers Compensation website for injured employee (www.mywcinfo.com)
 Network of highly qualified individuals
 Prompt and accurate determination of compensability
 On-site access to medical expertise
 Stay-at-work or Return-to-work plan
Coverage Availability:
Workers Compensation - Travelers Select is currently available to member agents in all states except AK,
CO, DE, HI, MA, ND, NM, NY, OH, PA, WA & WY.
Travelers Small Commercial Auto
Coverage provides up to $1 million of liability protection and can be written on a monoline basis!
TARGET MARKETS & ELIGIBILITY
Travelers will entertain vehicles used commercially, but is NOT a market for:
1.
2.
3.
4.
Livery services
Hauling of hazardous materials
Truckers
Dump Truck operators
COVERAGE HIGHLIGHTS & AVAILABILITY
LIABILITY COVERAGE* High Liability Limits up to $1 million
Provides liability protection for damages caused by your insureds and their employees to others for bodily
injury, property damage, and covered pollution costs and expenses that result from the ownership, repair,
use or loading or unloading of an automobile.
PHYSICAL DAMAGE OPTIONS*
Protects an owned vehicle against loss. Three coverage options are available:
1. Collision Coverage — Covers losses resulting from the collision of your insured’s covered auto with
another object or the overturn of the covered auto.
2. Comprehensive Coverage — Covers losses resulting from any cause of loss other than collision or
overturn. Collision with an animal or bird is available under this coverage.
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3. Specified Causes of Loss — Covers damage to your covered auto resulting from:
 Fire, lightning, or explosion;
 Windstorm, hail, flood, or earthquake;
 Theft;
 Vandalism and mischief; or
 The sinking, burning, derailment or collision of a vehicle used to transport a covered auto.
Travelers offers a broader range of deductibles.
 Collision deductible up to $25,000 option.
 Comprehensive deductible up to $10,000 option.
 Specified Causes of Loss up to $10,000 option.
*Exclusions apply.
UNINSURED MOTORIST AND UNDERINSURED MOTORIST COVERAGE*
Provides UM/UIM/UMPD coverages as mandated by the state. Covers damages caused by drivers and vehicle owners who do not have liability insurance or not enough liability insurance.
Travelers Office PacSM is designed for a variety of firms providing medical, legal, financial or
other professional services for their clientele.
Target markets & eligibility: Some of the more than 40 eligible classes include:
 Accounting, Auditing, Bookkeeping
 Claims Adjusters - Independent
 Consultants
 Employment Agencies
 Financial Planners
 Insurance Agents
 Interior Decorators and Window
Designers
 Lawyers
 Medical Offices
 Mortgage Brokers
 Real Estate Appraisers
 Real Estate Sales - Residential
 Tax Preparation Services
 Telemarketing and Research Services
 Telephone Answering Services
INELIGIBLE Operations, Products or Services for Office PacSM include:
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 Auto rental, leasing office and auto clubs
 Banks and other financial institutions
 Blood banks
 Consultants providing advice regarding manufacturing processes, process or product design, quality assurance/ compliance, safety/OSHA, compliance and machine guarding, construction process
modeling and goods manufacturing practices/compliances
 Family planning/pregnancy counseling, or birthing centers
 Insurance companies (administrators, TPAs, property casualty, life/health)
 Lobbyists
 Medical laboratories
 Mortgage and loan companies
 Operations that are conducted principally away from the premises, not listed in the classifications
 Property management firms
 Real estate management firms
 Surgical procedures performed on insured premises when those procedures involve the use of general anesthesia
Travelers Building PacSM is designed for lessors of commercial buildings occupied by offices,
mercantile, and retail establishments. Up to 5 locations, up to 6 stories, up to $5 million Total Insured
Value per building, up to $15 million Total Insured Values per policy. TARGET MARKETS & ELIGIBLE CLASSES INCLUDE:
 Apartment & Mercantile
 Garages & Gas Stations
 Mercantile
 Offices
 Religious Use
 Shopping Centers
INELIGIBLE Operations, Products or Services for Building PacSM
include:
 Buildings with violations of fire or life safety codes
 Any building whose tenant(s) would be ineligible for Master
PacSM.
 Arenas or stadiums
 Assisted living facilities
 Auditoriums
 Bars or taverns
 Bowling alleys
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 Commercial parking lots or garages
 Correctional facilities
 Day care centers
 Dwellings
 Halls
 Hospitals
 Hotels
 Nursing homes or chronic care facilities
 Schools
 Senior living facilities, including assisted living and independent living (excluding active adult, e.g.,
55+ communities).
 Skating rinks
 Tenants with 24-hour operations or operations open past 2 A.M. occupying more than 25% of the
total square footage
 Truck stops
 Warehouses, private or public
Underwriting Guidelines:
 Businesses should have adequate protective measures to detect fires and thefts.
 All buildings must sustain a minimum occupancy rate of 80%
 Buildings must be wholly leased to others, with less than 10% occupancy by owner for rental or
building maintenance.
 A list of building occupancies is required
 All tenants must maintain General Liability insurance with limits at least equal to the insured’s primary General Liability limit of insurance
COVERAGE HIGHLIGHTS & AVAILABILITY
Coverage Features/Benefits:
 Master PacSM BOP form
 Building Owners Extra
 Three liability options
 Power PacSM Endorsement
o Accounts Receivable - Increased by $100,000 on and off premises
o Brands or Labels - Up to $25,000
o Business Income and Extra Expense from Dependent Property - Increased to $25,000
o Business Income and Extra Expense - Newly Acquired Premises - Increased to $500,000
o Claim Data Expense - Increased to $10,000
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o Computer Fraud - Up to $5,000
o Electronic data processing equipment, data and media off premises - Increased to $50,000
o Electronic vandalism - Increased to $50,000
o Extended Business Income - Increased to 90 days
o Identity Fraud Expense - $15,000 (Annual Aggregate Per Insured Person)
o Limited Building Coverage - Tenant Obligation - Up to $5,000
o Lost Key Consequential Loss - Up to $500
o Newly Acquired Business Personal Property - Increased to $500,000
o Ordinance or Law - Includes tenants improvements and betterments
o Ordinance or Law - Increased Period of Restoration - Increased to $50,000
o Outdoor Trees, Shrubs, Plants and Lawns - Increased to $5,000
o Unauthorized Business Card Use - Up to $5,000
Coverage Availability:
Building PacSM is currently available to member agents in all states except AK, FL, HI, LA, RI & TX.
Travelers Store PacSM is designed for a wide variety of retailers primarily engaged in brick and
mortar commerce. Up to 5 locations, up to $5 million Total Insured Value per building, up to $15 million
Total Insured Values per policy, and up to $5 million Total Annual Sales per policy. TARGET MARKETS & ELIGIBILITY: Some of the more than 144 eligible classes include:
 Bagel Shops, Bakeries, Coffee Bars, Donut Shops, Delicatessens, and Juice Bars
 Beverage Stores
 Clothing, Accessories: Children, Adult, Sports Apparel
 Department Stores
 Electronic Stores
 Florist Shops
 Furniture Stores
 Grocery Stores
 Hardware Stores
 Jewelry Stores
 Meat, Fish and Poultry Stores
 Pet Stores
 Photographers
 Shoe Stores
 Sporting Goods, Bait and Tackle, No Firearms or Skis
 Toy Stores 80
INELIGIBLE Operations, Products or Services for Store PacSM include:
 Stores that directly import product
 Stores open after midnight
 Seasonal operations; the store must be open a minimum of eight months per year
 Adult entertainment
 Auction rooms - general merchandise
 Awning shops
 Barn Sales
 Boat dealers
 Building Materials, used
 Businesses with total receipts from the following types of services exceeding 25% of their total
sales: assembly of products for customers, installation (see contractors segment), leasing, rentals,
repair work (see contractors segment), and service work (see contractors segment).
 Chemical, pesticides, herbicides or fertilizers (over 10% of total sales).
 Construction equipment rentals
 Diet Food Stores
 Drug Stores
 Fire suppression systems, installation
 Firearms, guns, and ammunition - repair, sales, or service
 Fireplace or wood burning stove stores
 Fireworks
 Flea markets
 Live poultry or animals
 LPG tanks or equipment - repair, sales or service
 Mail order operations
 Nurseries
 Organization or coordination of athletic events (does not include financial sponsorship only)
 Orthopedic and artificial limb stores
 Police supply stores
 Prefabricated buildings (over 10% of the total sales)
 Rock and stone specimens
 Salvage or odd lot sales
 Sports equipment (extreme or high adventure)
 Swimming pools, hot tubs or whirlpools
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 Tent stores
 Tobacco stores
 Used goods (except antique stores)
Underwriting Guidelines:
 Three years in business is preferred. Exceptions for new ventures will be entertained provided the
risk has three years prior management experience in the same type of business or is a franchise.
 Revenues generated by transactional websites that allow for the transfer of private consumer/
business information in exchange for goods/ services or information (internet sales) must be less
than 50% of total revenues. Websites should have system security certification.
 Businesses should have adequate protective measures to detect fires and thefts.
 Goods susceptible to water damage should be palletized.
Travelers Restaurant PacSM is designed for fast food and family-style restaurants. Up to 2 locations, up to $750,000 Total Insured Value per building, up to $2 million Total Annual Sales per policy and
up to $600,000 Total Annual Payroll.
TARGET MARKETS & ELIGIBILITY: Eligible classes include:
 Asian Fast Food
 Drive-In (Service in Car)
 Food Courts
 Mexican Take-Out
 Pizza Fast Food
 Subs and Sandwich Take-Out
 All Other Fast Food
 Asian Family Style
 Buffet
 Cafeteria
 Italian Family Style
 Other Ethnic Cuisine Family Style
 Pizza Family Style (no delivery)
 Seafood Family Style
 Steak Barbecue Family Style
 All Other Family Style
INELIGIBLE Operations, Products or Services for Restaurant PacSM include:
 Bars or restaurants with liquor sales in excess of 50% of total annual revenues
 Establishments open after 2 A.M.
 Seasonal operations; the applicant must be open a minimum of eight months a year
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 Businesses with any of the following exposures: adult entertainment, happy hours, operations in
conjunction with lodging facilities, operations on three or more levels, including basements
 Concert venues
 Country clubs or service clubs
 Dance floor
 Night clubs
 Pubs
 Street vendors Underwriting Guidelines:
 Three years in business is preferred. Exceptions for new ventures will be entertained provided the
risk has three years prior management experience in the same type of business or is a franchise
 Businesses should have adequate protective measures to detect fires and thefts
 The applicant must have an automatic high temperature shut-off on all deep fat fryers
 All hoods, ducts, grease filters, deep fryers, and surface cooking equipment must be protected by
a UL 300 listed automatic fire extinguishing system and must be serviced and inspected every 6
months
 Emergency lighting must be installed and operational
 Exits must be properly lit and equipped with panic hardware
 The combined minimum limit of insurance for Business Personal Property and Restaurant Equipment is $50,000 for all family style classifications
COVERAGE HIGHLIGHTS & AVAILABILITY
Coverage Features/Benefits:
 Master PacSM BOP form
 Building Owners Extra
 Three liability options
 Power PacSM Endorsement
o Accounts Receivable - Increased by $100,000 on and off premises
o Brands or Labels - Up to $25,000
o Business Income and Extra Expense from Dependent Property - Increased to $25,000
o Business Income and Extra Expense - Newly Acquired Premises - Increased to $500,000
o Claim Data Expense - Increased to $10,000
o Computer Fraud - Up to $5,000
o Electronic data processing equipment, data and media off premises - Increased to $50,000
o Electronic vandalism - Increased to $50,000
o Extended Business Income - Increased to 90 days
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o Identity Fraud Expense - $15,000 (Annual Aggregate Per Insured Person)
o Limited Building Coverage - Tenant Obligation - Up to $5,000
o Lost Key Consequential Loss - Up to $500
o Newly Acquired Business Personal Property - Increased to $500,000
Coverage Availability:
Restaurant PacSM is currently available to member agents in all states except AK, FL, HI, LA, RI & TX.
Travelers Garage PacSM is designed for independently operated or franchised automotive service and repair businesses, up to 2 locations, up to $1.5 million Total Insured Value per building, up to 8
employees per location, up to $200,000 Total Annual Payroll. TARGET MARKETS & ELIGIBILITY: Eligible classes include:
 Air Conditioning Service, Checking, Charging, Installation and Repair
 Body Repair and Collision Shops
 Brake Installation and Repair, Shocks and Struts, Exhaust Systems and Alignment
 Detail Shops, Pin Striping, Auto Waxing and Buffing
 Electrical Repair and Installation including Speedometer Installation
 General Repair with Gas Sales
 General Repair without Gas Sales
 Glass Installation
 Oil Change and Lubrication
 Painting and Pin Striping
 Rustproofing, Undercoating, Glazing
 Sound and Communication Equipment Repair and Installation
 Tune-Up and Emissions Testing
 Upholstery, Tops, and Sunroof Repair and Installation
INELIGIBLE Operations, Products or Services for Garage PacSM include:
 Airbag disabling
 Auto dismantler, rebuilders, or restorers
 Businesses with guard dogs
 Businesses providing pick-up or delivery of customers’ vehicles
 Businesses servicing: Motorcycles, Off-road vehicles, RVs, Vehicles over 20,000 GVW, or Vehicles
used for racing
 Car washes (as the predominant operation or more than one bay as an ancillary operation)
 Custom fabrication of motor vehicles or motorcycles
 Equipment or tool rentals
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 Gas stations without repair operations
 Ownership or sponsorship of racing vehicles
 Parking garages or operations
 Propane line installation or servicing
 Renting, leasing, or loaning vehicles
 Sales of autos, boats, motorcycles or recreational vehicles (incidental used auto sales, not exceeding 15 vehicles held for sale is acceptable)
 Salvage or wrecking operations or yards
 Self-service bay rentals
 Tire recapping or vulcanizing
 Tire sales in excess of 25% of Total Annual Sales
 Towing operations (as the predominant operation or
more than one tow truck as an ancillary operation)
 24-hour operation
Underwriting Guidelines:
 Three years in business is preferred. Exceptions for new
ventures will be entertained provided the risk has three years prior management experience in the
same type business
 Businesses should have adequate protective measures to detect fires and thefts
 Customers should not be allowed in the shop area
 Hazardous materials must be stored and disposed of in accordance with all local, state, and federal
regulations
 Final inspections should be conducted on all vehicles before being released to customers
 All owned buildings should be fully occupied, with no seasonal occupancies - seasonal is defined as
any occupancies open less than eight months of the year. COVERAGE HIGHLIGHTS & AVAILABILITY
Coverage Features/Benefits:
 Master PacSM BOP form
 Building Owners Extra
 Three liability options
 Garage Keepers Liability is included for either direct primary or legal liability coverage
 Power PacSM Endorsement
o Accounts Receivable - Increased by $100,000 on and off premises
o Brands or Labels - Up to $25,000
o Business Income and Extra Expense from Dependent Property - Increased to $25,000
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o
Business Income and Extra Expense - Newly Acquired Premises - Increased to $500,000
o
Claim Data Expense - Increased to $10,000
o
Computer Fraud - Up to $5,000
o
Electronic Data Processing Equipment, Data and Media off premises - Increased to $50,000
o
Electronic vandalism - Increased to $50,000
o
Extended Business Income - Increased to 90 days
o
Identity Fraud Expense - $15,000 (Annual Aggregate Per Insured Person)
o
Limited Building Coverage - Tenant Obligation - Up to $5,000
o
Lost Key Consequential Loss - Up to $500
o
Newly Acquired Business Personal Property - Increased to $500,000
o
Ordinance or Law - Includes Tenants Improvements and Betterments
o
Ordinance or Law - Increased Period of Restoration - Increased to $50,000
o
Outdoor Trees, Shrubs, Plants and Lawns - Increased to $5,000
o
Unauthorized Business Card Use - Up to $5,000
Coverage Availability:
Garage PacSM is currently available to member agents in all states except AK, FL, HI, LA, RI & TX.
Travelers Business PacSM and Business Pac PlusSM are designed for businesses providing personal consumer services, businesses repairing light consumer goods and businesses engaged in printing.
TARGET MARKET & ELIGIBILITY
Eligibility:
 Revenue generated by transactional websites that allow for the transfer of private consumer/business information in exchange for goods/services or information (internet sales) must be less than
50% of total revenues
 No violations of fire or life safety codes
 Up to $5 million Total Insured Values per location, with up to $50 million Total Insured Values per
account, and up to 15 locations
 Up to $15 million in Total Annual Sales per account
The following operations are not eligible for the Business segment:
 Alarm or security system design, service or installation
 Day spas
 Janitorial supplies sales
 Massage parlors or massage services producing more than 25% of total revenues (other than facial
massages)
 Open past 2 A.M.
 Software design
 Schools
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Barber Shops, Beauty Shops & Nail Salons - None of the following:
 Mixing, blending, repackaging, relabeling, or sale of products under the insured’s label
 Tanning services (including tanning beds and spray on applications)
 Physical fitness classes or counseling
 Weight reduction counseling
 Cosmetic surgery (including application of permanent make-up)
 Electrolysis or laser hair removal
 Body waxing (other than facial services)
 Body piercing (other than ear piercing)
 Chiropody (medical treatment of the feet)
 Hair implants
Underwriting Guidelines:
o Three years in business is preferred. Exceptions for new ventures will be entertained provided the
risk has three years prior management experience in the same type of business or is a franchisee.
o Revenue generated by transactional websites must be less than 50 percent of total revenues.
Transactional websites are defined as websites that allow for the transfer of private consumer/
business information in exchange for goods/services or information. Websites should have system
security certification.
o Businesses should have adequate protective measures to detect fires and thefts.
o All owned buildings should be fully occupied, with no seasonal occupancies. Seasonal is defined as
any occupancies open less than eight months of the year.
COVERAGE HIGHLIGHTS & AVAILABILITY
Coverage Features/Benefits:
 Master PacSM BOP form
 Building Owners Extra
 Three liability options
 Power PacSM Endorsement
o Accounts Receivable - Increased by $100,000 on and off premises
o Brands or Labels - Up to $25,000
o Business Income and Extra Expense from Dependent Property - Increased to $25,000
o Business Income and Extra Expense - Newly Acquired Premises - Increased to $500,000
o Claim Data Expense - Increased to $10,000
o Computer Fraud - Up to $5,000
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o Electronic data processing equipment, data and media off premises - Increased to $50,000
o Electronic vandalism - Increased to $50,000
o Extended Business Income - Increased to 90 days
o Identity Fraud Expense - $15,000 (Annual Aggregate Per Insured Person)
o Limited Building Coverage - Tenant Obligation - Up to $5,000
o Lost Key Consequential Loss - Up to $500
o Newly Acquired Business Personal Property - Increased to $500,000
o Ordinance or Law - Includes tenants improvements and betterments
o Ordinance or Law - Increased Period of Restoration - Increased to $50,000
o Outdoor Trees, Shrubs, Plants and Lawns - Increased to $5,000
o Unauthorized Business Card Use - Up to $5,000
SPECIAL COVERAGES
o General Liability Limits of $2 million per occurrence/$4 million aggregate are available for
Business PacSM.
o Bailee's Customers Goods coverage option is available.
o Business Income and Extra Expense coverage is included for Business PacSM. Coverage applies on an Actual Loss Sustained basis for up to 12 consecutive months. Coverage may be
written on a policy or location level basis for any dollar limit without the 12 month limitation. For Business Pac PlusSM, Business Income and Extra Expense coverage is optional.
When selected, the coverage may be written with a policy or location level dollar limit. The
dollar limit is based on 50 percent of annual receipts and may be modified.
o Business Income and Extra Expense From Dependent Property coverage is included for up
to $10,000, when Business Income and Extra Expense coverage applies. Higher limits are
available.
o Business Personal Property Off-Premises coverage is provided, including while in transit and
temporarily away from the scheduled premises.
o Electronic data processing equipment, data and media is covered, subject to the Business
Personal Property limit for a maximum of $50,000 (higher limits are available). This coverage includes electronic vandalism for $25,000. Enhanced perils include protection against
loss by electric current, mechanical breakdown and power failure.
o Employee Dishonesty and Forgery or Alteration coverage are both included for up to
$25,000. Higher limits are available.
o Equipment Breakdown coverage is included. Diagnostic equipment, power generating equipment, and production equipment are limited to $100,000 for direct damage (with higher
limits available).
o Extended Business Income coverage is provided for up to 60 days when Business Income
and Extra Expense coverage applies.
o Liability for Damage to Premises Rented to You is covered for up to $300,000.
o Money and Securities are included within Business Personal Property. For Business Pac
PlusSM, theft of money and securities coverage is included up to $25,000 with options to
increase.
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o
Professional Errors and Omissions coverage is included for Barber Shops, Beauty Shops, and
Funeral Directors. Optional protection is available for Printers.
o
Seasonal Increase coverage is included, which increases your Business Personal Property
limit by 25 percent to accommodate seasonal differences.
o
Signs within 1,000 feet are included: within the Building limit when Building coverage is selected; or within the BPP limit when tenant is contractually obligated.
o
Theft Damage to Rented Property coverage is included within Business Personal Property
when the tenant is contractually obligated.
o
Website Injury protection applies to most classes.
Coverage Availability:
Business PacSM is currently available to member agents in all states except AK, FL, HI, LA, RI & TX.
Travelers Contractors PacSM is designed primarily for small residential, specialty trade contractors. Up to 2 locations, up to $500,000 Total Insured Value per building, and up to $100,000 Total
Annual Payroll per policy.
TARGET MARKETS & ELIGIBILITY: Some of the more than 45 eligible classes include:
 Cabinet Makers - Shop Only
 Carpentry Interior
 Carpet and Floor Covering Installation
 Carpet, Rug, and Upholstery Cleaning
 Concrete Construction
 Counter Top Installation
 Electrical, Household Appliances and Equipment Installation, Service, or Repair
 Electrical Wiring within Buildings
 HVAC Contractors
 Janitorial Service - No Residential
 Landscape Gardening
 Painting Exterior
 Painting - Interior and Paperhanging
 Plumbing
 Siding, Gutter, Downspout Installation
 Tile and Stonework - Interior
INELIGIBLE Operations, Products or Services for Contractors PacSM include:
 Advertising Sign Companies - outdoor
 Airport runway or warming apron - paving or repaving, surfacing, resurfacing or scraping
 Alarm and alarm systems - installation, servicing or repair
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 Asbestos remediation contractors
 Blasting or demolition contractors
 Boiler inspection, installation, cleaning or repair
 Bridge or elevated highway construction
 Building Structure - raising or moving
 Deep trenching or tunneling
 Exterior work over three stories
 Industrial processing plants or equipment
 Amusement facilities
 Fire suppression systems
 Hospitals
 Cable installation in conduits or subways
 Caisson or cofferdam work
 Concrete or cement distributing towers - rented to others, installation, repair, or removal operations.
 Work subcontracted to others exceeds 25 percent of total receipts
 Subcontracted work in connection with bridge, tunnel, elevated street or highway construction,
reconstruction or repair
 Subcontracted work in connection with building construction, reconstruction, repair, or erection apartment or office buildings over four stories.
 Subcontracted work in connection with street or highway construction or repair
 Subcontracted work in connection with oil and gas field construction, reconstruction or repair
 Subcontracted work in connection with any pipeline, communication line, power line construction, reconstruction or repair
 Contractors equipment - any type, rented to others with or
without operators
 Crop spraying by contractors
 Dam or reservoir construction
 Dike, levee or revetment construction
 Drilling - other than water
 Electric light or power line construction - any type
 Elevator light or power line construction - any type
 Environmental remediation contractors
 Exterior Insulation Finishing Systems (EIFS) contractors
 Farm or agricultural operations - any type
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 Farm Machinery - by contractors
 Fireproofing
 Floor waxing
 Fumigating
 Gas mains or connections construction
 General contractors
 Geophysical exploration - seismic method
 Hazardous materials contractors
 Heating or combined heating and air conditioning equipment dealer or distributors with no installation, servicing or repair
 Hoist - hydraulic or mechanical
 Insulation work - any type
 Jetty or breakwater construction
 Lead abatement or remediation contractors
 Logging or lumbering
 Machinery or equipment - any type - installation, service or repair
 Metal Erection - any type other than purely decorative
 Mold remediation contractors
 Oil or gas wells, rigs, stills, - any type of operation
 Painting - exterior of buildings or structures exceeding three stories in height, oil or gasoline tanks,
ship hulls, steel structures or bridges
 Pipeline construction - any type
 Railroad construction
 Real estate developers
 Rigging - any type
 Roofing - any type
 Salvage operations
 Sand and gravel digging
 Sandblasting
 Sewer or septic tank cleaning
 Ship repair or conversion
 Snow removal as primary operations
 Tank construction, installation, erection or repair - any type
 Tent or canvas goods - erection, removal or repair - away from shop
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 Underpinning buildings or structures
 Waterproofing - any type
 Welding or cutting
 Window cleaning services
 Work over three stories in height
 Wrecking or demolition
Underwriting Guidelines:
 Three years in business is preferred. Exceptions for new ventures will be entertained provided the
risk has three years prior management experience in the same type of business.
 Work subcontracted to others must not exceed 25 percent of annual sales and must be separately
rated.
 Certificates of insurance with limits at least equal to the insured's primary General Liability limits
must be obtained for subcontracted work. There should be favorable contractual risk transfer.
COVERAGE HIGHLIGHTS & AVAILABILITY
Coverage Features/Benefits:
 Master PacSM BOP form
 Building Owners Extra
 Three liability options
 Power PacSM Endorsement
o Accounts Receivable - Increased by $100,000 on and off premises
o Brands or Labels - Up to $25,000
o Business Income and Extra Expense from Dependent Property - Increased to $25,000
o Business Income and Extra Expense - Newly Acquired Premises - Increased to $500,000
o Claim Data Expense - Increased to $10,000
o Computer Fraud - Up to $5,000
o Electronic data processing equipment, data and media off premises - Increased to $50,000
o Electronic vandalism - Increased to $50,000
o Extended Business Income - Increased to 90 days
o Identity Fraud Expense - $15,000 (Annual Aggregate Per Insured Person)
o Limited Building Coverage - Tenant Obligation - Up to $5,000
o Lost Key Consequential Loss - Up to $500
o Newly Acquired Business Personal Property - Increased to $500,000
o Ordinance or Law - Includes tenants improvements and betterments
o Ordinance or Law - Increased Period of Restoration - Increased to $50,000
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o Outdoor Trees, Shrubs, Plants and Lawns - Increased to $5,000
o Unauthorized Business Card Use - Up to $5,000
Coverage Availability:
Contractors PacSM is currently available to member agents in all states except AK, FL, HI, LA, RI & TX.
Travelers Apartment PacSM is designed for owners of buildings used exclusively as
apartment houses, including cooperatives. Up to 5 locations, up to 6 stories, up to $5 million
Total Insured Value per building, up to $15 million Total Insured Values per policy. TARGET MARKETS & ELIGIBILITY: Eligible classes include:
 Building (1-4 apartment units per fire rating division)
 Building (5-12 apartment units per fire rating division)
 Building (13+ apartment units per fire rating division)
 Cooperatives
Travelers Technology Office PacSM is designed for technology firms providing computer
consultation and a variety of technology services for their clientele. Up to 15 locations, up to $15 million
Total Insured Value per policy, up to $15 million Total Annual Sales per policy, up to $3 million Total Annual Payroll. TARGET MARKET & ELIGIBILITY: Eligible classes include:
 Commercial Computer Installation, Service, or Repair
 Computer Consultants
 Computer Consultants - Remote Offices
 Computer Instruction
 Data Preparation & Processing
 Information Technology Facilities Management
 Personal Computer Installation, Service or Repair
 Software Developers and Designers - Custom
 Software Developers and Designers - Prepackaged
 Web-based Services - Applications for General Use
 Web-based Services - Applications for Specific Business
Use
 Web-based Services - Internet Search and Index Tool
 Website Developers & Designers
INELIGIBLE Operations, Products or Services for Technology
Office PacSM Ineligible applicants include anyone that develops, designs, services, installs or maintains any type of software or services with the end application in the list below:
 Amusement parks and devices
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 Emergency response services
 Environmental controls
 Internet Service Providers (ISP)
 Manufacturing process software / integration
 Medical equipment (software) applications
 Military / Defense Department applications / services
 Modeling Software - CAM, CAD, Environmental/Geophysical simulations
 Nuclear applications
 Professional support software - medical, legal, engineers, and architects (technical information or
application software / systems)
 Petrochemical applications
 Quality control software / systems
 Risks that are not developers of technology, but merely use technology or operate their business
on the internet - including but are not limited to: Banking or credit services, Dating / escort services,
Social Networks (My Space, Facebook, etc.), Gambling or gaming, Employment or temporary help
agencies, Music sales or downloads, Travel services, Digital Media (publishing), Auction sites, including group buying or barter sites
 Satellite or space communications
 Security software and services (systems and premises including identity recognition)
 Software with severe products liability
 Traffic Control Communications software / applications - Air, Water, Land, Rail
 Telecommunications Companies / Service Providers including Wireless communication
 Video / electronic game developers
Underwriting Guidelines:
 Two years in business is preferred. Exceptions for new ventures will be entertained provided the
risk has three years prior management experience in the same type of business
 Revenue generated by transactional websites that allow for transfer of private consumer / business
information in exchange for goods / services (internet sales) must be less than 50% of total revenues
 Websites should have system security certification
 Daily backups must be performed and stored at an offsite location
 Contingency plans must be in place for replacing equipment and relocation to facilities with appropriate services such as Internet connectivity and network wiring
 Businesses should have adequate protective measures to detect fires and thefts
 All owned buildings should be fully occupied, with no seasonal occupancies - Seasonal is defined as
any occupancies open less than eight months of the year
 E&O coverage is not provided in Select’s Technology Office segment
94
COVERAGE HIGHLIGHTS & AVAILABILITY

Master PacSM BOP form

Building Owners Extra

Three liability options

Power PacSM Endorsement
o
Accounts Receivable - Increased by $100,000 on and off premises
o
Brands or Labels - Up to $25,000
o
Business Income and Extra Expense from Dependent Property - Increased to $25,000
o
Business Income and Extra Expense - Newly Acquired Premises - Increased to $500,000
o
Claim Data Expense - Increased to $10,000
o
Computer Fraud - Up to $5,000
o
Electronic data processing equipment, data and media off premises - Increased to $50,000
o
Electronic vandalism - Increased to $50,000
o
Extended Business Income - Increased to 90 days
o
Identity Fraud Expense - $15,000 (Annual Aggregate Per Insured Person)
o
Limited Building Coverage - Tenant Obligation - Up to $5,000
o
Lost Key Consequential Loss - Up to $500
o
Newly Acquired Business Personal Property - Increased to $500,000
o
Ordinance or Law - Includes tenants improvements and betterments
o
Ordinance or Law - Increased Period of Restoration - Increased to $50,000
o
Outdoor Trees, Shrubs, Plants and Lawns - Increased to $5,000
o
Unauthorized Business Card Use - Up to $5,000
Coverage Availability:
SM
is currently available to member agents in all states except AK, FL, HI, LA, RI &
TX.
Travelers Religious PacSM is designed for small churches and other houses of worship not af-
, up to 2 locations, up to $500,000 Total Insured Value per
building, up to $2 million Total Annual Sales per policy, and up to $600,000 Total Annual Payroll.
TARGET MARKETS & ELIGIBILITY: Eligible classes include:

Owner-Occupied Religious Institutions

Tenant-Occupied Religious Institutions
INELIGIBLE Operations, Products or Services for Religious PacSM include:

Asylums
95
 Camps (day or sleepover)
 Convalescent homes
 Day care services
 Home for the aged
 Hospitals
 Infirmaries
 Orphanages
 Newspaper or web publishing (other than church bulletins)
 Radio and TV broadcasting
 Rehabilitation services (drug or alcohol)
 Schools
 Shelters or halfway houses
 Special events as follows: athletic tournaments, fairs or carnivals with rides, fireworks displays,
haunted houses, hayrides, rallies and tours
Underwriting Guidelines:
 Institutions should have adequate protective measures to detect fires, thefts and life safety, with
no cited violations.
 Coverage is not available for Abuse/Molestation or Pastoral Professional Liability.
 If premises is leased to others operating a day care service or school, certificates of insurance with
limits at equal to the insured’s must be obtained from all tenants.
 The value of exterior stained glass windows should be established separately and added to the
building value. Limits in excess of $100,000 should have an outside company appraisal.
96
Executive Liability
Wrap+® from Travelers is available to privately owned companies. Wrap+ is a revolutionary executive
liability insurance policy with the breadth of coverage required to address the current and emerging exposures of private companies. Its modular policy design means an easier process for you and your insured.
Each Wrap+ coverage has been crafted to seamlessly work in conjunction with all of the other Wrap+ coverages or function as a single policy. It boasts some of the most progressive coverage in the industry.
TARGET MARKET & ELIGIBILITY
COVERAGE HIGHLIGHTS & AVAILABILITY
Wrap+ from Travelers is created in three easy steps:
Chose one or more of the following coverage options:
 Employment Practices Liability
 Directors and Officers Liability
 Fiduciary Liability
 Miscellaneous Professional Liability
 Fidelity/Crime
 Kidnap and Extortion for Ransom
 Identity Fraud Expense Reimbursement
Decide how much coverage:
 Shared aggregate limit for all coverages combined
 Shared aggregate limit for selected liability coverages
 Shared aggregate limit for selected crime coverages
 Individual limit for each coverage
Choose a claims handling option:
 Reimbursement
 Duty-to-Defend
Policy Features:
Features Common to All Liability Coverages:
 Optional Additional Defense Coverage if quoted and purchased
o
Additional Defense Limit of Liability
o
Survives exhaustion of base limit
o
Available for each liability coverage elected or shared
 Defense options
o
Duty-to-Defend (100 percent predetermined allocation)
o
Reimbursement
 Single retention for claim triggering multiple liability coverages and no retention if unable or not
97
permitted to indemnify
Employment Practices Liability  Wage and Hour Law violations defense sublimit available by endorsement if quoted and purchased.
 Third-Party claim coverage if optional coverage is quoted and purchased
 Outside Position coverage for employment claims by outside claimants
 Coverage for Employment claims made by Independent Contractors
 Broad Definition of Employee
 Definition of Loss includes:
o Punitive damages - most favorable venue
o Multiplied damages
o Damages measured by value of stock options or other employee benefits
 Amended settlement provision - 70 percent / 30 percent
Directors and Officers Liability
 Supplemental Personal Indemnification limit option
 Investigative Expense limit option
 No anti-trust or professional services exclusion
 Final adjudication - conduct exclusions
 Severability of exclusions
 Waiver of retention if finding of no liability
 Amended settlement provision - 70 percent / 30 percent
 Broad definition of Insured Person
o Includes employees
Fiduciary Liability
 Settlement fees coverage
o Voluntary compliance resolution program administered by IRS or U.S. Department of Labor
 Omnibus Pension and Welfare Plan coverage
 Coverage for benefit plans not subject to ERISA Title I
 Automatic ESOP coverage
 Coverage for terminated or sold plans and certain merged plans
 Extortion for Ransom
o Bodily Injury, Property Damage, Products, Trade Secrets and E-Commerce
 Broad Definition of Insured Person - includes Employees, Guests and Relatives
98
 Definition of Loss includes punitive and multiplied damages - most favorable venue
 Amended settlement provision - 70 percent / 30 percent
Miscellaneous Professional Liability
 Reimbursement coverage for Disciplinary Proceeding Expense - sublimit with no retention
 Claims-made instead of claims-made and reported
 Prior acts coverage may be available - even if insured has not purchased prior coverage
 Definition of Loss includes punitive damages - most favorable venue
 Optional split limits subject to aggregate
 Amended settlement provision - 70 percent / 30 percent
Fidelity / Crime
 Discovery based policy trigger - coverage reach back
 Enhanced Insuring Agreements
o Fidelity - Employee Theft, ERISA Fidelity (with Inflation Guard) and Employee Theft of Client
Property (blanket or scheduled basis)
o Expanded Computer Crime coverage
 New Insuring Agreements
o Personal Accounts Forgery or Alteration
o Identity Fraud Expense Reimbursement for Management Staff Members
o Claim Expense reimbursement
 Broad definition of Employee
 Loss reporting threshold of 25 percent retention
 Automatic Coverage - Subsidiaries & Employee Benefit Plans
Kidnap and Extortion for Ransom
Eight expanded and enhanced Insuring Agreements with dedicated limits of insurance for each Insured
Event:
 Kidnap for Ransom
 Extortion for Ransom
 Detention and Hijack
 In Transit / Delivery
 Rest and Rehabilitation Expenses
 Personal Accident
 Additional Expenses
 Legal Liability 99
 Fees and expenses of Crisis Response Firm do not erode limits of insurance
Identity Fraud Expense Reimbursement (can be purchased by private companies on behalf of their
employees)
 Insuring Agreement
o Reimburses Insured Persons (employees, directors, officers and qualifying family members)
o Expenses (enumerated out-of-pocket expenses to reestablish credit or clear name)
o Identity Fraud (transferring without legal authority identification with intent to commit unlawful
activity)
 Limit options from $1,000 - $25,000 for each Identity Fraud
 Worldwide coverage - occurring anywhere
 Lost wages - $1,000 per week up to 5 weeks (subject to limit)
 Attorney’s fees with prior consent
 Daycare / eldercare coverage
Risk Management Services
 All of the Wrap+® coverages include Risk Management Plus+ Online® at no additional cost to the
policyholder. It is a one-stop resource, providing a comprehensive set of tools that will protect the
policyholder’s organization from costly litigation. From ethics training guidelines to coverage-specific white papers and articles. All of our materials are delivered via a dynamic web-based platform so
the policyholder can be assured of up-to-date information.
 Risk Management Plus+ Online® for Employment Practices (with the purchase of the employment
practices liability coverage part) includes, at no additional cost, online training tools on topics such
as sexual harassment and wrongful terminations, training bulletins, employment practices checklists, and access to an EPL call-in helpline to assist with general questions about workplace concerns*.
 Risk Management Plus+ Online® for Plan Fiduciaries (with the purchase of the fiduciary liability
coverage part) includes articles, white papers, training covering ERISA and related laws, and access
to the ERISA Helpline for quick practical guidance on day-to-day workplace issues relating to employee benefits and ERISA law. Policyholders are eligible for up to one hour of consultation with an
ERISA attorney.
*Assistance not intended to replace the insured’s attorney.
100
Habitational - Apartment Program
The Worlds Apart - Apartment Program targets the successful professional property owner who has
developed the management skills necessary to secure responsible tenants and maintains his/her buildings
in a safe manner. Our underwriting approach is to offer the Professional Property Owner quality coverage
at a competitive price. The depth of his/her management skills and experience is reflected in the pricing of the overall risk. We insure regardless of property age as long as the properties have been updated
within the last 30 years.
The insured must own a minimum of eleven residential rental units; there is no maximum number of
units or building/property size.
Eligible Classes / Occupancies
 1-4 family Dwelling
 5+ family converted Dwelling
 Apartment Buildings
 Garden Apartments
 Mixed Apartment/Office or Apartment/Mercantile and Mercantile lessors risk or Office Lessors risk
occupancies, where the office or mercantile represents 15% or less of the total square footage.
 Rental Condominiums
 Outbuildings and appurtenant structures usual to dwelling and apartment living such as vehicle
garages and storage facilities.
 Public Housing (Housing Authorities, low income, affordable, Tax credit, Section 8)
 Senior Housing (not assisted living)
 Student Housing (privately owned off-campus housing, no fraternities or sororities)
 High-rise
 Urban risks
Unless specifically outlined in the state-specific restrictions on www.bigimarkets.com, each state follows
the general underwriting guidelines.
The WORLDS APART Program provides quality coverage with options such as:
 Building and Business Personal Property Coverage
 Comprehensive Liability including Personal Injury
 Special Perils (including Equipment Breakdown coverage)
 Guaranteed Unlimited Replacement Cost - NO LOSS LIMITATION OR CAP!
 Mechanical Breakdown
 Loss of income (actual loss sustained for 18 months)
 Law and Ordinance
 Flood
 Earthquake
 Hired and Non-Owned Automobile liability
101
 Water backup and Sump Overflow
 The WORLDS APART Advantage Endorsement (Over 20 Coverage Enhancements) - see Product
Resources on www.bigimarkets.com for a complete list
Coverage Availability:
The Worlds Apart - Apartment Program is currently available to member agents in AR, AZ, CO, CT, DE, GA,
IA, ID, IL, IN, KY, MA, MD, ME, MI, MO, MT, NH, NJ, NY, NV, OH, OR, PA, SC, TN, UT, VA, VT, WA, and WI.
Vacant Commercial Property Program: Admitted
The Vacant Property Program is an Admitted program targeting commercial property that is partially or
totally vacant, for sale and/or in receivership.
Eligible Classes / Occupancies
 Commercial property totally or partially vacant
 Commercial habitational including commercial condominiums
 Minimum of 5 rental units; property schedule may consist of single-family dwellings so long as at
least 5
 Low to mid hazard occupancies (no warehouses, manufacturing or industrial buildings)
 Commercial buildings - $5,000,000 max per location
 Must have active property management in place
 Protection class 1-9
 Renovations valued up to 10% of the building
value
 Swimming pools and hot tubs must be drained
to appropriate levels, covered and securely
fenced and locked
 General liability limited to designated location
 Time element available for partially vacant
properties only
 No coverage for property off-premises or newly
acquired or constructed property
Acceptable reasons for vacancy include:
 Commercial property for sale or in receivership
 Commercial property inventory not yet sold
The following risks are not eligible:
 Foreclosed property
 Bank-owned property
 Playgrounds, pollution exposures, more than
10 acres
 Buildings currently damaged, scheduled to be
demolished, partially constructed, obsolete
buildings that no longer have functional potential
102
Unless specifically outlined in the state-specific restrictions on www.bigimarkets.com, each state follows
the general underwriting guidelines.
The Vacant Commercial Property Program provides coverage for the commercial building and property under the Commercial Package Policy (CPP). Monoline General Liability policies are not available.
 12-Month annual policy
 Direct Billing
 No taxes or inspection fees
 $500 minimum deductible ($1,000, $2,500, $5,000, $10,000, $25,000, $50,000 and $75,000 also
available)
 $1,500 minimum premium; subject to a 25% minimum earned premium
Vacant Property Program: Admitted
The Vacant Property Program is an Admitted program targeting homes vacated by the owner for reasons
other than foreclosure. Our underwriting approach is to offer these owners coverage for their homes and
give them peace of mind when it becomes necessary to sell or vacate their home.
Eligible Classes / Occupancies
1-4 Family Dwellings
* Residential Condominium Units
Outbuildings such as detached garages scheduled as separate building
No minimum property value except in CT; $1,500,000 maximum property value
CT only - $150,000 minimum property value
Acceptable reasons for vacancy include:
Owner being relocated for their job and must sell the home;
Owner receiving a temporary job assignment and intends to return to the home;
Owner is required to move to a rehabilitation, assisted living or nursing home;
Owner has passed away; or
Builder’s inventory that has not sold.
General Liability will be excluded for risks containing:
Trampolines
Tree houses
Underground storage tank
The following risks are not eligible:
Foreclosed Property
Bank-Owned Property
Property vacant for more than 18 months
Renovations over $50,000
Industrial and Commercial property
Buildings held for demolition
No individual Condominium or Apartment units
103
Habitational - Vacation Income Property
The Vacation Income Property program (VIP) will enable your agency to never worry again about the right
insurance for your client’s vacation income property. Insure their most important investments with the
only policies designed exclusively for their vacation income property needs.
Rental exposures often create difficult circumstances for owners looking for protection. The VIP product
is designed for secondary or seasonal use of one and two-family homes and condominium units
that are used solely for rental or for combined rental and personal use. This type of property
must be professionally managed and maintained via contract with a local property management or real
estate firm, caretaker or insured with multiple years of experience renting to others. Properties are
typically written in their own name and/or with multiple owners, the name of a Trust, LLC, or business.
These properties are traditionally located near the coast, on ski area resorts, lake communities, golf and
mountain destinations.
Eligible Risks:
 1 and 2 family homes
 Condominium units
 In the name of a person, LLC, Trust, Business, Multiple Owners
The VIP Program provides quality coverage such as:
 Building and business personal property coverage
 Comprehensive Liability including Personal Injury
 Special Perils
 Loss of rental income
 Theft coverage
 Law & ordinance limited included at the lesser of $10,000 or 5% of limit.
 Property Managers are also insured under this product
 Watercraft Liability for watercraft included in the vacation rental (subject to underwriting approval)
 Discounts to insureds that have “Certified Property Managers.”
 Customized coverage choices, including docks, canoes, pool coverages, hot tubs & more
Coverage Availability:
The Vacation Income Property program is currently available to member agents in CO, DE, MA, MD, ME,
MI, NH, PA, TN, VA, VT and WI.
Habitational - Condominium Program
The CAPsureSM - Community Association Program is tailored to insure many segments of the community
association market where our more flexible pricing tools and coverage options will allow us to underwrite
on a profitable basis. We have designed coverage, pricing structure and underwriting approach to offer
insurance to a very broad spectrum of community association risks.
There is a minimum number of 11 units, though there is NO maximum number of units or buildings/
property size. Our key concern is that the risk is well maintained, well managed and financially sound. In
addition, we insure regardless of property age as long as the properties have been updated within the last
30 years.
Eligible Classes / Occupancies
104

Condominium Association

Homeowner’s Association

Cooperatives

Seasonal Association

Secondary / Rental Association

Timeshares

Planned Unit developments

Condominium Conversions

Self-managed Association
the general underwriting guidelines.
The CAPsureSM Program provides quality coverage with options such as:

Building and Business Personal Property Coverage

Comprehensive Liability including Personal Injury

Special Perils (including Equipment Breakdown coverage)

Guaranteed Unlimited Replacement Cost - NO LOSS LIMITATION OR CAP!

Mechanical Breakdown

Loss of income (actual loss sustained for 18 months)

“All-In” coverage that automatically provides building coverage that includes coverage for unit owner's

Law and Ordinance

Flood

Earthquake

Hired and Non-Owned Automobile liability

Water backup and Sump Overflow

The WORLDS APART Advantage Endorsement (Over 20 Coverage Enhancements) - see Product Resources on www.bigimarkets.com for a complete list
Coverage Availability:
The CAPsureSM - Community Association Program is currently available to member agents in AR, AZ, CO,
CT, DE, GA, IA, ID, IL, IN, KY, MA, MD, ME, MI, MO, MT, NH, NJ, NY, NV, OH, OR, PA, SC, TN, UT, VA, VT,
WA, and WI.
Stand-alone Fine Art & Valuable Articles Coverage
Recognizing the unique needs of clients, the Fine Art and Valuable Articles Program offers tailored products
ears of dedicated experience in
this area, underwriters work with agents and brokers to structure valuable articles insurance coverage to
well as other collectibles.
105
Submissions that do not qualify for the Fine Art and Valuable Articles Program include:
•
Losses within 3 years that may be related to scheduled items
•
Policies where the TIV is over $50,000 and there is no central station fire & burglar alarm
•
Description of items must be given at time of submission
•
Applications must be fully completed at time of submission
•
Clue/Credit reports must be acceptable and meet requirements prior to binding
We do not offer coverage for the following items: Hearing Aids, Bicycles, Handbags, Professionally
used Musical Instruments/ Equipment; Electronic Equipment (including but not limited to: Video Game
systems, Computers, I-Pods, Professionally used Cameras)
For Personal Products
Coverage can be designed to meet the client’s needs with different policies available offering the following
features:
•
Agreed Value, Current Market Value or a combination of both with All-Risk, Worldwide Coverage
(including breakage and mysterious disappearance).
No per item limitations
•
Coverage available for personal collections while on loan to museum exhibitions.
•
No limitation on packers
•
Consistent approach to loss in value
•
Coverage for the cost of replacing or restoring the identifying labels for wine.
•
Comprehensive forms to thoroughly address critical policy features rather than treat them as an
afterthought to homeowners insurance.
•
For Commercial Products
cial art collections: corporate collections, museums, exhibitions, dealers and commercial artists. Following
a flexible loss limit approach, insureds can select appropriate coverage limits for premises; transit; and
unnamed locations, domestically and internationally.
The Fine Art and Valuable Articles Program offers:

Blanket or scheduled items coverage

No per item limit on blanket coverage

Actual value or Current Market Value up to 150%

$75 million capacity

Consideration for any type of collectible including wine, musical instruments, antiques, stamp and/
or coin collections, sports memorabilia and collectible figurines

Special wine coverage including mechanical breakdown and restoring/replacing damaged labels

Optional deductibles available

Coverage for breakage and mysterious disappearance

Worldwide coverage

Admitted carrier in 48 states (not available in AK or HI)
106
Environmental Impairment - Pollution
If you are looking for assistance with a client's
environment impairment liability or pollution coverage needs, you have come to the right place. Your
client could be a restoration contractor, condominium association, real estate investment trust, an
artisan contractor trying to meet the needs of a
bidding specification calling for mold and/or lead
coverage and completed operations coverage or
simply own a fuel storage tank. American Risk
Management Network (ARMR.Net) can handle all of
these situations for you. Below is a list of products
available from ARMR.Net. If you are unsure about
the risk, acceptability or strategy, submit it via our
simple quote for, go to our informational website
and/or give us a phone call to discuss strategy
Underground Storage Tanks
Target market & Acquisition
All Coverage Areas Available from ARMRNetSpeciality EIL Products
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Applications
8SGDWHG2XUUHVWRUDWLRQFRQWUDFWRUVDSSOLcation is now available in the Big “I” Markets 'Product
Resources' section. Please note that while we can obtain
a firm, bindable quote with a completed ARMR application, some of our carriers will require a company specific application signed by your client prior to binding.
Please contact us if you have any questions about our
application process.
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the ability to cover the other environmental loss
exposures of a site without having to buy a separate
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7DQN$GYDQWDJHSURJUDPLVDYDLODEOHRQWKH$50RNet website at this link.
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environmental risk as well as the preparation time
needed for more complex risks, we would not ask an
agent or broker to complete a lengthy application in
order to start the placement process. An important
aspect to understand with EIL/pollution coverage is the
need and circumstances. Once we know that, we can
help you identify your client's risks, determine the
coverages and find out which of the leading
EIL/pollution insurers is the one that will fit your client's
needs best. Please submit as many details related to
the risk as you can using our "Submit a Quote" feature
and a member of our staff will contact you within 24
hours to discuss the risk in greater detail and help come
up with a strategy to bind the account.
Application Note:$3')$SSOLFDWLRQLVDYDLODEOHLQ
Product Resources of Big “I” Markets for download
but register date/time of every risk with a Quote
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also available in Product Resources to help guide
discussions with your prospect(s).
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product resources page will usually give us enough
information to obtain a rate from most of our carriers,
provided that the application is reasonably completed
with supporting documentation. If an agent has an
existing relationship with their client and is able to get a
completed application to us with all of the supporting
documentation, we can usually go from a new submission status to binder issuance within 24-48 hours for a
broad range of environmental risks.
Please submit information and details of your client's
risk situation via the "Submit a Quote" section and
our staff will contact you to discuss your client's
situation, possible coverage options and marketing
strategy. If you are able to complete one of the
applications in our "Product Resources" section
along with the quote submission, we can usually get
a firm, bindable quote in 24-48 hours.
Most EIL/pollution placements will earn you 10%
commission and are written on a non-admitted,
surplus lines basis. Commission can vary, however,
and admitted placements are also a possibility for
some lines of coverage.
Requirements for quoting and binding
If you have questions on any specific question or
section of an application, please contact us and we will
gladly assist with any clarification or additional info
needed to complete.
107
Motor Truck Cargo
REQUIREMENTS FOR QUOTING & BINDING
1. Create a quote detail for your client by clicking on
Request a Quote.
2. Complete the information requested and forward
completed applications by attaching in your client's
Quote Detail or by faxing to 703-995-4406.
3. A printable quote indication will be attached in your
client's Quote Detail.
4. If the quote indication is acceptable please provide a
request for a formal quote using the new message
feature which will be provided within 2 business days.
5. A printable quote proposal will be attached in your
client's Quote Detail
To request a binder:
1. Open your client's Quote Detail
2. Click on Request a Binder
3. Underwriter will review and respond within two
business days with request for more information or
policy detail.
If you have questions at any time please contact your
underwriter using the New Message feature within your
client's Quote Detail or using the information below.
The ACE Commercial Risk Services® Inland Marine
unit specializes in the motor truck cargo product for
small accounts. It features a streamlined the underwriting process to ensure greater efficiency and
timeliness to our brokers and clients.
TARGET MARKET & ELIGIBILITY
ACE Motor Truck Cargo is available for the following
risks:
• Low theft commodities
• Building materials
• Steel
• Dry Grocery Items
• Paper Products
• Plastics
• Contractors Equipment
Restricted classes:
• Household Goods Movers
• Blood/Plasma/Tissue
• Courier Services
• Contingent Cargo
• Freight Brokers
• Freight Forwarders
• Armored Car
• Owners goods on owners trucks
• Excess Cargo
• Money/Coins/Negotiable Securities/Bullion
• Jewelry
• High Valued Autos
• Precious & Semi-Precious Metals
COMMISSIONS & POLICY ADMINISTRATION
Upon policy issuance it will be attached in your client's
quote detail for download and delivery to the insured.
Commissions are paid by Big "I" Markets monthly via
EFT or quarterly via paper check, and is 66% of Big "I"
Markets' commission.
ENDORSEMENTS, RENEWALS & CANCELLATIONS
Endorsements - Attach all endorsements requests
through the Big "I" Markets system using the 'New
Message' tool located in your customer's quote detail
page.
COVERAGE HIGHLIGHTS & AVAILABILITY
Coverage Features/Benefits:
• Coverages designed to respond to a wide variety
of trucking exposures
• Coverage is on a legal liability basis for risks of
direct loss or physical damage to cargo carried by
common or contract carriers
Renewals - 120 days prior to policy expiration a renewal
application will be attached in your client's quote detail
for download and completion. A signed renewal application and current MVRs are required prior to renewal
date.
Advantages:
• Strong financials to protect your client's liability
exposures
• Professional claims team
• Superior underwriting talent
• Superior customer service
• Access to the product expertise and global reach
of the ACE Group of Companies
Cancellations - Agents are to complete and have the
insured sign an Acord policy release form and forward
to Big "I" Markets by attaching electronically in the
insured's Quote Detail or fax to us at 703-995-4406 and
we will convert and attach it.
Limits:
• Earned Freight Charges up to $2,5000
• Debris Removal Expense up to $5,000
• Pollutant Clean Up and Removal Expenses up to
$10,000
• Expenses to Protect Covered Property From
Further Damage up to $5,000
• Miscellaneous equipment such as tarps and chains
up to $1,000
Coverage available in all states except CA, AK, and
HI
108
NOTES
I
Market your agency with the new
Member Marketing Activity Center
www.independentagent.com/MMAC
BIG MARKETS
Big “I” Markets Product Availability:
Personal Lines:
Commercial Lines:
ACEC Business Insurance
Bonds
Bid
Contractor
Performance
Surety
Other
Child Care
Commercial Auto
Commercial Builders’ Risk
Commercial Media Umbrella
Commercial Property Umbrella
Community Banks Business Insurance Program



Event Liability
Fidelity/Crime (Wrap+)
Financial Advisors’ E&O

Flood Insurance (Excess also available)

Apartments



Alarm Contractors
Arborists Insurance Program



Specialized Truck Equipment Program
Specialty Pool & Spa
Highly Protected Risks
Insurance Company Professional & Business Insurance
Miscellaneous Professional Liability
Mobile Food Vendors
Motor Truck Cargo
Non-Profit D&O Liability
Outdoor Markets


Rod & Gun Clubs
Proliability Program
Property Manager E&O
Real Estate E&O

Restaurant Casual Dining Pac - Travelers Select
Restaurant Fine Dining and More - Fireman’s Fund
Travelers Select Accounts
Apartment Pac
Building Pac
Business Pac
Condominium Pac
Contractors Pac
Garage Pac
Office Pac
Religious Pac
Restaurant Pac
Store Pac
Technology Office Pac
Technology Consultants Prof. Liability



Affluent
ACE
4:1 Package (Four Carriers)

Chubb
Fireman’s
Fund
Business
Collector Car Policy
Event Liability
At-Home

Flood
Insurance
Excess
NPC
CBRA
Marine
Insurance
Boat
Mega-Yacht
Performance Boat
Charter

Small
Yacht
Boat Under 27 Feet
Non-standard
Homeowners
Non-standard Homeowners
Coastal Homeowners
Non-standard Condos
Non-standard Homeowners
Non-standard Rental Dwellings
Non-standard Renters
Personal Builders’ Risk
Seasonal Homeowners
Unprotected Homeowners
Unsupported Secondary Homeowners
Vacant Dwelling
Personal Builders’ Risk
Personal Excess Policy
Personal Umbrella Policy
Affluent
Program


Travel
Insurance

Online Registration
www.bigimarkets.com
Big “I” Markets (BIM) is the IIABA member’s online market access program with no fees,
no volume commitments and competitive commissions.
We’ve made it easier than ever to Plug into the Power of Big “I”
Markets! Register online today and discover a fresh new way to do
business. All products are only accessible online and coverage is subject
to licensing compliance and underwriting approval. To register online
you will need your login ID and password, your agency tax ID number,
your agency E&O policy, and your state agency/agent license
information (where applicable). Log on to www.bigimarkets.com today
to begin the registration process and start quoting in minutes!
Product availability varies by state.
Are you taking ADVANTAGE of
your IIABA membership?
Big “I” Professional Liability
www.iiaba.net/eo
As a member of your state association, you have access
to the Big “I” Professional Liability program, the most
respected and comprehensive program in the business,
offering a variety of insurance agents’ E&O products
that are hand-selected for their superior reputation
and exceptional performance. With comprehensive
rates and a long-term market, the Big “I” Professional
Liability program is properly positioned to meet your
professional needs, protecting the future of your
agency.
Big “I” Markets
www.bigimarkets.com
Exclusively available to Big “I” members, IIABA’s online
market access program features specialty/niche
coverages, program business and hard-to-find
markets. Unlike similar programs, there are no
registration fees, no volume commitments and
competitive commissions. In many states, additional
markets are available through Big “I” Eagle Agency.
Visit www.iiaba.net/eagle to learn more.
Big “I” Flood
In, Above & Outside the NFIP
www.iiaba.net/flood or www.bigimarkets.com
Big I Advantage® operates as a managing general
agency, and agents participate as sub-producers for
the Big “I” Flood Program. Selective Insurance
Company is our provider for this NFIP Write-Your-Own
program, and they make writing flood insurance easy
and profitable, leaving the method of quoting up to
the agent. Excess Flood is also available. Wells Fargo
Special Risk is our broker offering Excess over any NFIP
primary policy, Non-Participating Community
Properties or Coastal Barrier Resource Act properties.
Coverage placed in various Lloyds Syndicates.
®
Big “I” Retirement/Employee Benefits
www.iiaba.net/retirement
Having trouble deciding which retirement plan is right
for you or your agency? Big “I” Retirement Services is
here to help you choose which plan best meets your
circumstances. We offer quality investments, state-ofthe-art administration and the support of your
association as an advocate for your agency. Look to us
also for Group Long-Term Disability, Group Short-Term
Disability and Group Term Life Insurance.
Personal Umbrella Market - RLI
www.iiaba.net/RLI
RLI’s Personal Umbrella Policy stands atop your client’s
existing homeowner and auto insurance to provide an
extra layer of personal liability protection. With RLI’s
PUP, auto or home coverage can be maintained with
any insurance company provided the mandatory
minimum underlying coverage limits are met. RLI’s
@Home Business policy responds to the needs of over
100 eligible business classes on an ISO BOP form.
Premiums starting at $150, competitive commissions,
easy underwriting and a self-rating application should
make this product an easy sell.
Business Resources
www.iiaba.net/advantage
Enjoy member discounts for a variety of services to
assist in managing your agency. Caliper (personality
testing and human resources consulting); FedEx
(express delivery); Mines Press (printing); Artizan
Internet Services (Service 911, CSR 24) and more.
InsurBanc
www.insurbanc.com
InsurBanc is an FDIC insured bank founded by agents
exclusively for agents. You can rely on InsurBanc for
custom products designed to underwrite your success
such as acquisition and perpetuation financing and
cash management services perfectly suited to the way
you do business.
WHY Walk
when you can soar?
Don’t miss out on the invaluable risk
management resources available exclusively
to you. Log in to www.iiaba.net/EOHappens
the Big “I” Professional Liability Program
Prevent.
Our exclusive risk management
resources help your agency avoid
making common preventable
mistakes.
Protect.
Prosper.
our experienced claims teams are in
your corner in the event of a claim.
can focus on growing your most
important asset–your business.
Our superior coverage through
members with leading edge agency E&O products and services. IIABA and its
Visit www.iiaba.net/EOContact
When you know you have the
Reasons to Buy Your E&O Insurance from
the Big “I” Professional Liability Program
#1
Our dedicated professional state association staff
understands your competitive environment.
Our local service
that understands
your unique needs
will make you smile.
The Big “I” Professional Liability Program:
Offers efficient and quality service based on local administration of
the program
Ensures you are adequately protected
Provides expertise to help guide you through the claims process
Is familiar with the competitive E&O environment in your region
Uses your state association as a distribution channel that is
consistent with and supports the independent agency system
For a proposal, log onto www.iiaba.net/EOCONTACT.
Big “I” Professional Liability Risk Management Tips:
Most Common Errors Attorneys See
The Swiss Re Corporate Solutions panel counsel attorneys average
almost 25 years of experience in defending insurance agents’ E&O
claims. They have seen the good, the bad, and the ugly. We asked
them to provide their thoughts on the common errors they see
agents make, causing them to be involved in an E&O claim. Review
the items listed below and take stock of your agency’s performance
to see if there are areas of improvement needed to prevent
these errors.
Most Common Errors Attorneys See When Defending Agents
 Attempts to negotiate with the carrier on behalf of the
customer after the denial of a claim
 Failing to document coverage discussions where the customer declined to purchase coverage, including
higher limits
 Lack of timeliness in delivering the policy to the customer
 Failing to comprehensively document telephone conversations with customers
 Lack of compliance with carrier requirements in placing coverage
 Failing to follow internal steps outlined in the agency’s procedures manual
 Lack of communication in understanding the customer operation or coverage needs
 Failure to respond in a timely fashion to customer inquiries and questions
 Dabbling - getting outside of the agent’s expertise
 Not identifying differences in coverage when renewing a policy on a different policy form
 Making coverage determinations on behalf of the carrier
 Failing to discuss updating coverage as their customer grows
 Not getting signed applications from their customers
 Holding yourself to be an expert or risk manager when you are not
 Lack of knowledge of the product they are selling
 Overstating or misrepresenting the product’s coverage
Preventing E&O Claims:
An Ounce of Prevention Equals a Pound of Professionalism
Ben Franklin said “an ounce of prevention is worth a pound of cure.” Unfortunately, in our imperfect and hectic
world, we often lose sight of being proactive and are more reactive. We asked Swiss Re panel counsel what agents
could do to prevent E&O claims or at least to get them resolved quickly. Below are their responses for your review to
see how your agency stacks up. Take a moment and get PROACTIVE by sharing these with your staff and talking
about this list at your next staff meeting. It will be worth the time because not only will these best practices help
reduce your E&O exposure, but they can also improve your profitability and professionalism.
Best Practices to Prevent E&O Claims or Get Them Resolved Quickly:
 Understand the standard of care owed to your customer and how this may vary depending on the state in
which you are doing business. Maintain standard agency procedures that address each type of customer
transaction
 Audit to ensure standard agency procedures are adhered to by all agency staff, and that file comments are at
the professional standard desired by your agency
 Thoroughly document customers’ files with requests for coverage, both offered and rejected
 Use surveys/coverage checklists to identify customers’ exposures and to document the acceptance or
rejection of coverages
 Voicemail, email, fax, or other electronic communication should contain a disclaimer stating coverage cannot
be bound without speaking with a licensed representative
 Implement a standard procedure to review policies and endorsements for accuracy, recognizing that nonadmitted policies in particular may contain non-standard coverage conditions or exclusions
 Deliver policy on a timely basis and document policy was delivered while also including language instructing your
customer to read their policy to ensure that it is in accord with the insurance ordered, and to
contact your agency if any changes are desired. (Note: State laws may require varying levels of delivery
confirmation)
 Utilize the agency management system at all times and for all communications/correspondence
 Send written correspondence to customers confirming declined coverages
 Include disclaimers on all coverage summaries and policy delivery correspondence.
o Example language: PLEASE READ YOUR POLICY CAREFULLY: This is a proposal (or summary) provided
for illustration purposes only; it is not a legal contract. It is provided to facilitate your understanding
of your insurance program. Please refer to the actual policies for specific terms, coverage,
conditions, limitations and exclusions that will govern the event of a loss. Specimen copies of all
policies are available for review prior to the binding of coverage. In assisting you with your insurance
needs, we have been dependent upon information provided to us by you. If there are other areas
that need to be evaluated prior to binding of coverage, please bring them to our attention. Should
any of your business operations or exposures to loss change after coverage is bound, it is the
customer’s responsibility to let us know promptly so proper coverage(s) can be discussed.
 Avoid “renew as is” - Discuss with customers what has changed since last year and offer increased limits or
additional coverages
 Stay within your comfort zone and area of expertise
 Be aware of how policies you place integrate and overlap, especially regarding umbrella and excess policies
 Instill a “claims prevention” mentality among agency staff
 Submit ALL claims to the carrier in a timely manner and do not make coverage determination on behalf of the
carrier
 Have the customer sign, date, and initial applications, where required
 Require continuing education to staff beyond just what is required to maintain licenses
 Have service standards and respond to all customer inquiries in a timely fashion
 Do not alter standard Certificates of Insurance forms or indicate coverage or limits that do not exist on the
actual insurance policy
 Require written confirmation from the insured before making any changes to an existing policy, or if accepted
via telephone, send written confirmation to the customer verifying change
These tips are taken from the Big “I” Professional Liability Program’s Panel Counsel Survey, a collection of findings
that taps the collective wisdom of the Swiss Re Corporate Solutions claims team attorneys. Swiss Re policyholders may
access this report by logging into www.iiaba.net/EOHappens.
Choose well and prosper.
Group Short-Term Disability
Guardian Life Insurance Company of America

weeks or 26 weeks
 Guaranteed Issue (with specific requirements
being met)
 Maternity Coverage
Group Dental
Guardian Life Insurance Company of America

 Comprehensive coverage is available for
Group Life Insurance
Guardian Life Insurance Company of America


 Coverage can be extended to spouse &
children

 Custom planning designs


SEP, SIMPLE IRA, SIMPLE 401(k), Safe Harbor
401(k) & Regular 401 (k)
 Benefits include basic services, major services
Group Long-Term Disability
Guardian Life Insurance Company of America
 Waiver of premium available
 Residual disability benefits
 2 levels of plans available: 60% of earnings
and 66 2/3% of earnings
 Guaranteed Issue (with specific requirements
being met)
We’re ready to take your order.
Don’t let your money
just lie there.
Open an account online and
fetch a
return with our IRA.
3.35%
IIABA offers you an IRA product comprised of leading mutual
funds, as well as a guaranteed fund through Pruden al
Re rement, Insurance and Annuity Company which currently
pays an annual 3.35% rate of return.
Direct your own assets through an innova ve online pla orm
along with toll-free access to IRA customer service representatives
7 days a week.
With the IIABA IRA, you also enjoy:
 Online account access
 The ability to trade among investment op ons as
o en as you want with no transac on fees
 24/7 account access via a toll free voice response

system
Superior Customer Support
Get started today at www.theiracenter.com/IIABA!
Please note 3.35% rate is effec ve through June 30, 2012.
Did you know?
IIABA Members Enjoy
Discounted Shipping with FedEx!
Your time and money are important,
so we are finding ways to help you save both.
IIABA is proud to support our members and has teamed up with FedEx to help boost your bottom line. As an
IIABA member, you are now eligible to receive valuable discounts of up to 26% on select FedEx shipping services.
Best of all, there are no costs and no minimum shipping requirements to take advantage of this great member
benefit.
IIABA members can now save:
Up to 26% on select FedEx Express® U.S. services
Up to 20% on select FedEx Express international services
Up to 12% on select FedEx Ground® services
Up to 10% on select FedEx Home Delivery® services
Visit www.1800members.com/iiaba to start saving now.
If you have additional questions, please call 1-800-MEMBERS (1.800.636.2377, 8 a.m.-6 p.m. EST, M-F) to speak
to a dedicated member representative.
Within 7-10 business days of your enrollment, you should receive a Welcome Kit from FedEx that contains
detailed information about your shipping rates. Once you have enrolled in the FedEx savings program, your
discounts will automatically be applied to your FedEx account number so you can enjoy these great savings
every time you ship.
*FedEx shipping discounts are off standard list rates and cannot be combined with other offers or discounts.
Shipping discounts are exclusive of any FedEx surcharges, premiums or special handling fees and are not
available to package consolidators. Eligibility for discounts subject to FedEx credit approval. Eligible services
subject to change. Base discounts on FedEx Express® 15-21%. An additional 5% discount is available for eligible
FedEx Express shipments when you ship online at fedex.com. Discounts are subject to change.
Which tool does over
half of IIABA’s Best
Practices insurance
agencies use? Caliper.
Best Practices agencies know the bigger you want to
be, the better you need to manage your #1 asset…
Your people. Caliper does that.
Did you know that the average IIABA Best Practices Agency
spends well over half its revenues on compensation? Did you know
that the larger the agency, the more they spend on people? Did you
know that 55% of IIABA Best Practices agencies are Caliper clients?
Let’s face it, the people in your agency are your biggest asset.
maximize top performers.
helping insurance agents successfully navigate today’s challenges
by deploying the best talent. Find out what Best Practices agencies
know and many members have known for over 30 years.
5Oyears
25,OOO
companies
For member-exclusive pricing, go to www.iiaba.net/caliper.
3,OOO,OOO
individuals assessed
Insurbanc Case Study:
New Day Takes A Fresh Approach
Jeff Lejfer, a specialist in environmental and construction risks,
has always been detail oriented when it comes to operating
efficiency, in his career with insurance carriers and with his
specialty firm.
Owner’s Profile
Who: Jefferey S. Lejfer, CPCU, President and Founder, New Day
Underwriting Managers
What: Growing his specialty insurance firm and making it run
more efficiently and effectively.
How: For his insurance firm focusing on environmental and
construction-related professional liability coverages, Lejfer turned
to InsurBanc for online banking to process premiums more
efficiently and lending products to support his growth
ambitions—and because its philosophy and specialty matched
well with his firm and his broker partners.
----Jeff Lejfer appreciates expertise and efficiency. He knows what
he has in his specialty insurance firm, and he knows what he
wants from his business partners.
Over a 30-year career, Lejfer has built a broad knowledge base in
assessing risk and protecting clients in the areas of environmental
insurance and construction-related professional liability. His team
of New Jersey-based insurance professionals at New Day Underwriting Managers LLC works nationally with a growing number of
insurance agencies.
New Day works in tandem—Lejfer calls it “co-brokering”—with
those brokers to manage environmental exposures (in commercial real estate, manufacturing, environmental consulting and
transportation) and construction related professional liability (for
contractors, developers, owners, architects, and engineers).
“What we’re selling to our broker customers is our intellectual
capital and our ability to get an optimal solution for a risk,”
declared Lejfer, “as opposed to getting access to an insurance
market.” Since New Day’s insurance markets also give brokers
direct access, Lejfer deliberately chooses an attitude of transparency for New Day. In fact, unlike many wholesalers, New Day will
readily share with broker partners the name and contact information of an underwriter.
processes to presentations to information technology to the
telephone system. He still personally reviews, for example, every
line of the customer service surveys his firm conducts.
With his eye for expertise and efficiency, Lejfer appreciated
InsurBanc’s service philosophy and its focus on knowing insurance distribution business models. InsurBanc, he said, “understands the insurance business. Their clients—independent
agents—are my clients.”
Lejfer has freed up time by working with InsurBanc. Lejfer was
hampered by another banker’s inability to understand the
business practices of the insurance industry. “When I went for a
line of credit to a local bank, I was asked to put up a fiduciary
account as collateral. The banker did not even know that was not
my money. They just did not understand the financial statements
of an insurance agency,” Lejfer recounted.
InsurBanc provides New Day Underwriting Managers with a line
of credit for working capital and cash management products for
its deposit relationship. New Day takes advantage of InsurBanc’s
suite of online banking tools, including electronic bill pay and
remote deposit. Lejfer’s keen desire to use technology to
enhance relationships and create efficiencies is illustrated by his
investment in a Web-based video telephone system that lets him
work, virtually, face to face with broker partners around the
country,
InsurBanc backs up its expertise with efficiency of its own, Lejfer
pointed out. “We’ve been using online banking since day one
with InsurBanc,” he recounted, explaining that tight timeframes
for accepting premiums and binding policies make remote
deposit a competitive advantage. “We’ve been paperless since
day one, too. We felt that was the only way to create efficiency,
and we would not be able to operate as well as we have without
technology. That’s allowed us to be successful in our business.”
“It’s been a good switch,” he said of working with InsurBanc.
“We’re all talking the same language. It’s been beneficial to have
our own banker.”
“I look at it as a long-term partnership,” similar to New Day’s
relationships with agent partners, Lejfer reported. “Even for a
small company like myself, having that relationship with InsurBanc for the long term and having them understand my business
and the challenges I go through” is beneficial.
“We are philosophical partners with retail brokers, and we work
more like a consultant in analyzing risk, making underwriting
submissions to carriers, and recommending coverages and
markets,” Lejfer explained.
Lejfer and New Day Underwriting Managers provide their brokers
with extra minds to analyze risk. InsurBanc gives Lejfer a team of
banking professionals who think and work for him and his
banking needs.
Along with his expertise, Lejfer brought from the corporate world
a keen focus on operating efficiency. Even in his firm’s first year in
2005, he instilled big-firm discipline in everything from business
Member FDIC, Equal Housing Lending
.
Just a guppy
when it comes to selling flood?
www.iiaba.net/Flood
Don’t be shy - Big “I” Flood is here to help.
There’s a lot to understand when it comes to flood insurance. We admit it! From
changing flood zones to determining the best level of protection for our client,
there is a lot to navigate. So even though you’re a big fish when it comes to selling
other coverages, flood can make you feel like a guppy! But don’t let this prevent
you from offering flood coverage to your clients. We’re here to help you
understand and sell flood.
Big “I” Flood provides:
ACCESS - In, Above & Outside of the NFIP!
EDUCATION - Classroom CE or the new Flood Learning Center on VU
ADVOCACY - Representation on Capitol Hill & NFIP advisory committees
Learn more at www.iiaba.net/Flood, or contact Big “I” Flood Program Manager
Linda Mackey at linda.mackey@iiaba.net or (800) 221-7917. Let us explain how we
operate in, above, and outside the NFIP!
FLOOD
In, Above, and Outside the NFIP!